ITZEL GONZALEZ

San Marcos, CA 92069

(619) 829-9180
gonza404@cougars.csusm.edu

SUMMARY OF QUALIFICATIONS
- Over 4 years of experience working as initial contact and attending customer needs.
- Over 4 years of experience performing tasks independently with minimal guidance after initial
training.
- Proficient in Excel, Microsoft Word, Access, PowerPoint, and basic computer skills
- Bilingual in Spanish and English.
- Familiar with basic library organization.
- Experienced in relaying information to customers and higher-ups.

EDUCATION
Bachelor of Science in Kinesiology with emphasis on Health Science,
Graduation Date: Fall 2018
California State University San Marcos
Overall GPA: 3.36, Dean’s List Honors: 3 Semesters
RELATED WORK EXPERIENCE
Office Manager
San Diego High School Alumni Association (SDHS AA) January 2014- Present
San Diego, California
 Issue memberships, copies, write letters, send emails, answer phone calls/voice messages,
sell merchandise
 Assisted alumni, ages 20-90 organize reunions, obtain contact information, issue copies of
yearbooks.
 Assisted in setting up and guiding people in events such as football games, breakfast for
staff, All Class Homecomings.
 Presented monthly reports to the SDHS AA Board of Directors during meetings.

Internship
Mesa Rim Climbing & Fitness Center February 2018 – August 2018
San Diego, California
 Goal: measure heart rate, muscle activity, and grip strength in recreational indoor rock
climbers.
 Recruit participants for rock climbing study, verify eligibility.
 Collect and compute data into Excel spreadsheet for future analysis, ensuring accuracy of
data.
Front Desk Secretary
Chiropractic Specialty Group June 2014 - November 2014
San Diego, California
 Greeted patients and prepared patients for the chiropractor.
 Scheduled appointments, answered and made phone calls, organized files
 Entered confidential client information into database, including insurance and contact
information.
 Engaged in representative duties at expositions.
 Helped maintain a track record on the business’ money flow.

RELATED VOLUNTEER EXPERIENCE

San Diego High School Librarian Assistant June 2015-Jan 2016
San Diego, California
 Assisted students return books, pay fees, and use the printers or computers in the area.
 Assisted librarian bar code books, scan book returns, return books to shelves, and answer
phone calls.
Rock ‘n’ Roll Marathon Sports Medicine Team: Sweep Team June 4th, 2017
San Diego, California
 Responsible for monitoring the area between the finish line and main medical tent.
 Helped runners in need of medical attention and then assisting them to the Medical Tent.
Annual Cigarette Butt Clean Up at Cal State San Marcos April 20th, 2018
Department of Kinesiology, San Marcos, California
 Helped pick up used cigarette butts and any other type of smoking object around campus.

REFERENCES
More references available upon request