Document Type: Beta Trial Release Bulletin

– Provided under NDA

Document Number: CS1000 7.0 Beta Trial Bulletin 1.2
Date: 24 June 2010
________________________________________________________________________________________

Avaya Communication Server 1000

Release 7.0 Beta Trial Release Bulletin
Update

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1 Introduction

This bulletin includes important details that apply to partners participating in the Trial for Avaya Communication Server 1000 Release 7.0. It
describes the software, Product Enhancement (PEPs) required as well as the process for ensuring that the correct Patch Deplist is used. It also
provides a list of open known issue advisements, limitations along with their comments or workarounds.

An overview of the Global features developed for the Communication Server 1000 Release 7.0 software can be found in the Communication
Server CS 1000 release 7.0 NDA presentation which can be downloaded from of the Partner Information Center.

The main focus of this trial is the new features introduced in Release 7.0: IP Media Services, SIP Line Enhancements, SIP Trunk
Enhancements, IPv6, Co-Resident Solutions, Continued Integration with IBM and Microsoft, Security Enhancements, Centrally Managed High
Scalability Solution, System Capacity Increases, IP Attendant Console, SIP DECT & Survivable SIP Media Gateway

Additional information can be found in the “New in This Release” NTP (NN43001- 115). See the documentation section of this bulletin for
information on how to retrieve NTPs. The NTPs should be referenced along with this release bulletin during the upgrade, installation and
commissioning of 7.0 trial systems. All users of Release 7.0 software should read the “What’s New in this Release” NTP prior to this document
as this document serves as an advisement to the 7.0 related software and firmware lineup. Also please reference the CS 1000 Release 7.0
Auxiliary Application Compatibility Matrix to insure a supported & successful upgrade

2 Feature Packages
Three new Packages are being introduced with CS 1000 release:

Pkg 421, CS 1000E HS High Scalability - New System Type. This package allows the configuration of the new CS 1000E HS system for large
scale deployments supporting 100,000+ users

Pkg 422, IP Media Services – This package enables CS 1000 nodes to access local or remote IP Media Services via SS/MSC.

Pkg 411, ACD Feature Enhancement package – This Package formally restricted is now an orderable package. It contains; ACD CDN
Expansion: ACD Busy Routing, Call Join, and AST Expansion

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3 Software Versions
* Indicates Changed in this Update
*Unified Communications Manager: 7.00.20 version 2.10.0027.01(3730)
*Call Server: X210700 Q
*Linux Base & Applications: 7.00.20
*SIP Trunk Bridge: 7.00.20
*IP Line Media Cards : 7.00.20
PSWV: 100
Subscriber Manager: 2.1-03-1788
IP Media (MAS Element): 6.1 (6.4)

Digital Set Firmware :

3902: S/W VERSION NUMBERS: 84
3903: S/W VERSION NUMBERS: 90
3904: S/W VERSION NUMBERS: 93
3905: S/W VERSION NUMBERS: 93

IP Clients:
FW ID Firmware Model
0602 B76 IP Phone 2004 Phase 0/1
0603 B76 IP Phone 2002 Phase 1
0604 DCN IP Phone 2004 Phase 2
0x02 DCN IP Phone 2002 Phase 2
0x02 DCN IP Phone 2001 Phase 2
*2310 S80 IP Audio Conference Phone 2033.
*0621 C7E IP Phone 2007 Phase 2
*0623 C7K IP Phone 1110
*0624 C7K IP Phone 1120E
*0625 C7K IP Phone 1140E
*0627 C7K IP Phone 1150E
*0x26 C7K IP Phone 1165E
*0x2a C7K IP Phone 1210
*0x2a C7K IP Phone 1220
*0x2a C7K IP Phone 1230
*062a C7K 2050v2, v3, v4
2.6 Build 57666 IP Softphone 3456 Client

Media Gateway Controller (MGC) Firmware:

MGCABA07 MGCBBA07 MGCCBC01 MGCFAA18 MGCMAB01 UDTCAA42 DSP1AB03 DSP2AB03 DSP3AB03 DSP4AA01
DSP5AA01
Media Gateway 1000 PRI Gateway (HD PRI) - The MGP version should be Version 1.01.32 to be interoperable with Release 7.0

Refer to the “CS 1000 Release 7.0 Auxiliary Application Compatibility Matrix” for any other Supported Software Compatibility.

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4 Key Codes and Licenses

Please use the KeyCode Retrieval System (KRS) on www.nortel.com to download your CS1000 R7.0 KeyCode

IP Softphone 3456 - 2.6 Build 57666

Please contact your Trial Support Engineer to obtain instructions on how to obtain a Trial license.
Note: This Software version may suggest “A new version is available for download”.
Please do not accept any auto “updates” to the client during the Trials Period. Only install new client versions manually based on the 7.0
supported version listed here.

5 Software and Technical Documentation Download

CS1000 7.0 Trial Software and Standard Documentation is available via the Technical Support Portal.

TS Portal location
Site: www.nortel.com/support/
Click on the Voice, Multimedia & Unified Communications link.
Click on the Communication Server 1000E link. Select Major Releases – CS1000 Release 7.0
http://support.nortel.com/go/main.jsp?cscat=SWDETAIL&id=1069043&poid=14261

Documentation - http://support.nortel.com/go/main.jsp?cscat=DOCUMENTATION&poid=14261

Direct Link - http://www142.nortelnetworks.com/mdfs_app/enterprise/cs1000/7.0/zip/COLL-

CS1K_7.0_01.01_CS1000_Rls_7.0_June_08_2010.zip

Contact your Trial Support Engineer if there are an issues connecting to the Tech Support Portal.

6 Patches
For Release 7.0 Trial Patches, navigate a web Browser to the Enterprise Solutions PEP Library (ESPL) to download all Required Trial patches
for your respective machine types.
• Please confirm your access to the Trial ESPL website: http://www.nortel.com/espl
For Call Servers & IP Line - “Trial PEP Dependency Lists” (MDP)
• Connect to “Trial PEP Dependency Lists” and verify that you can access / download the Deplists for your relevant hardware platforms.
• For Linux Elements - “Trial RLS 6.0/7.0 Linux Service Packs” (SP)

Note: Linux SP Installation Instructions

In general, if a SP contains a Service Update (SU) of one of the following Type, they must be extracted from the SP and installed as an
individual Patch on UCM and all Members first , before installing the SP as a whole UCM and then to all members:
• nortel-cs1000-linuxbase-x.xx.xx.xx-xx
• nortel-cs1000-patchWeb-x.xx.xx.xx-xx
The installation sequence is:
1. Install the SP on the UCM Primary Security (Deployment Server).
2. Install the SP on all other Member Servers
Call Server Trial PEP Dependency Lists/Packs & Linux SP’s will be posted as they become available, please check regularly for updates.

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7 Important Upgrade Procedures and Advisements

Below are the supported migration/upgrade (towards this Release of CS1000 7.0):

1. From Rls 5.5 and even below to Rls 7.0

This upgrade consists of mainly a data migration, and is described in short below:
A. Backup the customer data (of older release), for example: CS, NRS.
B. Fresh new install of UCM, Member Servers - Deploy Rls 7.0 Software to systems.
C. System Restore the full customer data accordingly from corresponding Managers (e.g.: EM for CS; NRSM for NRS).
Note: there is no change for the VxWorks base type Call Server

2. From Rls 6.0 to Rls 7.0

A. Backup ALL server types (6.0) data, for example: Core Call Server (EDD), NRSM; and also full Linux Base backups using
sysbackup –b.
B. Prior to starting any upgrade from 6.0 to 7.0 use your 6.0 UCM to install SU Patch nortel-cs1000-linuxbase-6.00.18.65-
03.i386.000.ntl on all target 6.0 Linux Member elements.
This will allow the new functionality introduced with 7.0, to Build a CS1000 Group View - Perform a Software Deployment –
Deployment View - Server View, simple "System Upgrade” dropdown which includes Linux Base and Applications one step
Upgrade.
Upgrade Primary UCM Linux Base servers to Rls 7.0, using Base DVD or USB install.
C. Populating Rls 7.0 Deployment view according to the new 7.0 DM procedures (See Linux base NTP).
D. Utilizing new “System Upgrade” functionality from DM to automatically upgrade 6.0 Linux Servers (other than Primary UCM) Note:
There is no change for upgrading a VxWorks Call Server

3. * From Rls 7.00.19 to Rls 7.0.20

A. Prior to starting any upgrade install the current posted Service Pack (SP) to ensure SU nortel-cs1000-Jboss-Quantum-
7.00.19.03.i386.001.ntl is in service on all the UCM A and all target 7.0 Linux Member elements.
This will allow the next step below.
B. Perform EDD backup on any Call servers and NRSM Backup on NRS servers.
C. Backup all Linux servers for full Linux Base backups:
sysbackup –b

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8 Technical Issues and Support

Issue Reporting Procedures

The following process should be used to escalate issues:

• Customer/Channel escalates issue to Avaya via a Clarify Case

• Contact appropriate Call Center (High Priority/Business Critical issues)
• Regional Call Center numbers can be found here: http://www.nortel.com/help/contact/global/index.html

Route the Case to:

North America:
• Use Standard Case routing to the appropriate NA Focal Team support Queue.
NOTE: Please engage Avaya Emergency Recovery Team for Critical Outage support.

Other Regions:
• SU_TS_EV_WORKFLOW_EMEA
• SU_TS_EV_ANZ for ANZ region
• SU_TS_ENT_AP_ASEAN for India
• SU_TS_ES_VOICE_COE_GDNT for GC, ASEAN, Japan, Korea
• SU_NSC_MEXICO for CALA

Please ensure Beta Trial cases for Release 7.0 arrives to Support Queues, with the following details:

• Title – CustomerName/CS1000r7.0Beta / Problem Description

• Case Activity - Verification
• Case Type – Trials / Testing
• Market Product Hierarchy:
o Family – Enterprise VoIP
o Product Line – Core
o Part Number - Select appropriate System type / Software (E.g. CS1000E/7.00Q)

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Open Issues and Known Workarounds

At the time of writing this Bulletin the following issues were considered “Open” and still under investigation based on the Avaya 7.0
Software Systems Validation testing and current Internal and Partner Alpha Trials to date.

Please review these open issues and consider the Component/Project or Interoperability applicable when engineering the systems
you are considering implementing during this Beta Trial timeframe.

If you require additional information on any issue please do not hesitate to consult with Avaya prior to implementation.

Component Issue ID Title Management Details/Comments Status

Workaround: SS Node Numbering Zone configurations checkbox -

disable the Numbering zone function. BRB: All 3 parties are dual
mode OC clients, when call is answered by RCC pop-up then blind
vi:stuck in Voice conversation prevents user transferred and answered by RCC pop-up again, status is not
Call Processing Q02146860 from transfering or muting updat Investigating A

With RLI configured with LTER=yes and CONA=yes, calls can

terminate at the destination but are routed to trunks/gateways that
are not free even though the free ones are available.
Free Call Screening does not work with WORKAROUND: Configure the FSNI in the RLI for the Media Work in R
Q02150586 LTER CONA Gateway TSCs Progress t
Element Minor Issue - New Backup rules don?t display until clicking on
Manager Q02060182 Backup Rules page doesn't get refreshed Refresh button. Investigating A
Click save button two times to get correctly Minor Issue - New Backup rules don?t display until clicking on Work in
Q02095829 SFTP/FTP status on Cores EM Refresh button. Progress A
UpdatingTraffic Parameters does not get Minor Issue - New Backup rules do not display until clicking on Ready to
Q02131987 effected. Refresh button. Verify A
The Flexible CLID Manipulation Block Minor Issue - New Backup rules do not display until clicking on
Q02138591 (Customer XX) page should be displayed Refresh button. Unconfirmed A
BVWTT - Element Manager is unusable due Slowness is only observed in the Save&Transfer operation. As a
Q02143981 to unacceptable delays whole EM/UCM is not slow in the setup. Investigating A
EM Phone
configuration Q02125359 Retrieve fails for 9000 phones. Received A

Prior to deploying SS package, please ensure call server time and

target Linux base time are set to the same time. If not, the status of
BVWTT:deploy status not changed after a the server may not change from Undeployed to Deployed, even
Framework Q02134064 successful deploy (due to time change) though the deployment goes successful. Deployment man Received A
Zone value over 255 displayed incorrectly
IP Attendant Q02133845 on 3260 type Zone values over 3 digits not displayed in BCC. Investigating A

Core.dumpcap.11833 occurred on wireshark

Linux Q02131495 running long time Investigating A
Message "EXISTING database not found" During upgrade, message "EXISTING database not found" but old
Linux CS Q02137374 but old database restores succesfully database restores succesfully Received A

Patching Patches with same names of different Work in

Manager Q02109843 release will fail to upload into PM lib. Progress A
BVWTT - Bell - Unable to apply Rls 6.0 CPL Proposed solution reviewed and approved. Solution to be
Q02150491 Deplist via UCM->Patches delivered as patch on 7.0. Received A
BVWTT- PatchManager CallServer Deplist R
Q02155553 refresh fails with long filename Filename must be less than 35 characters Unconfirmed t

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BVWTT- PD failing after System Upgrade R

PD-RL-CL Q02155538 from 7.00.19 to 7.00.20 New issue currently Investigating Unconfirmed t

June16:Requested for sdpt traces for good and bad scenario to

vi: No greeting when CS1K1_MOBX calls investigate this issue further. Jun08: Intermittent problem (timing
CS1K2_SIPLine xfer CS1K1_IPPhone related), cannot dupe in design lab. Jun02: Statement from PLM to
SIP GW Q02141234 CFAC toCP be documented: "We are going to have to state that CS1000 S Investigating A
vi: FXS calls to SR_SIPLine drops Dependent
SIP Interop Q02144366 immediately when answers Jun10: DFR are not gating R7. Fix Required A
CRT Jun18: Action Jim to provide draft text for bulletin. BRB: If
Failed to make call to MCS5100 user on IPv6 is to be deployed, all end points need to support IPv6. No Fix R
Q02144879 7.00M over IPv6 MCS5100 does not support IPv6. Planned t
SIP phone registered on TLS port cannot
SIP Line Q02126833 receive an incoming call BRB: TLS is not supported on SIPLine Investigating A
June16:Duplicated the problem in the lab.Working on a probable
IP6- No speech path on Unistim phone in a solution. BRB: Conference with mix of IPv4 and IPv6 phones will
Q02145277 3-way conference with IPv6 SIP phone fail. Investigating A
MS:IP Annc failed when SIPL calls to ACD
Q02146934 over H323 trunk CRT Jun11: Problem exists in R6, not gating 7.0. Investigating A

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9 Feature Advisements

SIP Lines
Q02141234 - vi: No greeting when CS1K1_MOBX calls CS1K2_SIPLine xfer CS1K1_IPPhone CFAC toCP

Call Scenario : call over tandem trunk - User A on CS1000_#1 to SIPLine User B on CS1000_#2 who then blind transfer back to User C on
CS1000_#1 (2004P2 phone) which is in Call Forward All Calls to CallPilot.
Problem: CS1000 #1 Originator does not hear greeting the from Call Pilot of user #C
Comments: This issue not observed with User C using CFNA (Call Forward No Answer)
Workaround: Remove CFAC (Call Forward All Calls) on User C Set. Switch to CFNA.

Other SIP Line Notes:

In Release 7.0 all SIP End Points are configured as SIP lines, in very early initial releases SIP End Point used a SIP trunk configuration this is
not supported in 7.0. This also applies to SIP DECT. Provision SIPL only

SIP DECT
Please note the other SIP Line Note above. The workaround is use a SIP3 license for SIP Dect.

*CS 1000 SIP Trunk Bridge

The CS 1000 SIP Trunk Bridge Application is now available to be deployed using only Document version NN43001-143 01.01 07 June 2010 or
newer for installation and configuration. Please review the entire Document and Appendices before full installation.

IM/Presence Application
Presence publishing when using MADN is not supported in this release. Currently no work around

IP Media Services
The IP Media Services is fully available for trial and requires a License for the MAS Server. Please contact your Trials Support Engineer to
obtain a License based you’re your servers MAC Addresses.

IP Attendant Console – * New Version (5.0.0.3)

IP Attendant is dependant on the deployment of IP Media Services MAS server.
IP Attendant Console Client (IntuitionX ) is provided by Avaya Partner DataPulse.
Please Contact your Avaya Trial Prime if you have a desire to test CS1000 IP Attendant Console using the supported IP Attendant Console

IPv6
Please Contact Avaya if you desire to test IPv6.

SIP IP 3.2 Firmware

New SIP IP Firmware and its Documentation are expected to be available shortly. Monitor the Software TS Portal for its posting.
Please contact your trials support engineer to review open issues at this time.

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All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
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References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009.
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