EARLY BIRD OFFER
Book & pay before 19 March 2010 to
Achieving Greater Productivity, Optimal Customer Satisfaction
& Shorter 6 Sigma Project Lead Time
40 Presenting
Organisations Including:
 Abbott Manufacturing Singapore
 ADT Security Asia Pacific,
Tyco International
 Ambank Malaysia
 American Express Service Center
 AkzoNobel Decorative Paints
 BNP Paribas
 Brahmos Aerospace
 CEVA Logistics
 Civil Service College
 Deutsche Bank Group
 DHL
 Education Connection Solutions
 Firstsource Solutions Ltd
 Genpact
 Hewlett Packard
 HSBC Technology and Services
 IMS Health
 Ingersoll Rand Security Technologies
 Ingram Micro Asia Pacific
 Knowles Electronics
 Lonza
 Merck Sharp Dohme (Singapore)
 Nalco Pacific Pte Ltd
 Navi Mumbai SEZ (Reliance Group)
 Nokia India
 NTUC Fairprice Co-operative Ltd
 OCBC
 Ortho Clinical Diagnostics -
Johnson & Johnson
 Pakistan International Airlines
 Philips Electronics Singapore
 PT. Nusa Halmahera Mineral
 Schneider Electric
 Singapore General Hospital
 Sigma Advance
 SMRT
 ST Marine
 StarSixSigma
 Telenor Pakistan
 Thomson Reuters
 WR Grace
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
SAVE up to
SGD1200 on your booking*
*see backpage for details
Pre-Conference Masterclass: 17 May 2010 Main Conference: 18-19 May 2010
Post-Conference Workshops: 20 May 2010 Venue: Sheraton Towers, Singapore
New for 2010:
 Choose from 8 different conference streams
to best customise your specific interests
In 2010, embrac
e a new
 80% new speakers will share their experiences decade of Lean
Six Sigma &
Business Exce
 Discuss your specific industry concerns at llence practices
This conference !
the round tables will unlock
essential know
ledge and best
 Learn all about the latest in enterprise Lean practises for yo
u to continue
Six Sigma for office administration in our to deliver quality
and achieve
full day pre-conference masterclass customer satisfa
ction!
 Augment your knowledge by subscribing
to the 5 workshops available
It gave me an opportunity to widen my network, a chance to
hear from speakers from all trades on their success journey. It
has motivated me to kick-start 6 sigma for my company.
Kevin Tee, Sales Director, Silver Glow Logistics
Don’t miss our exclusive masterclass & workshops!
Pre-Conference Masterclass: 17 May 2010:
Enterprise Lean Six Sigma for Office Administration
Post-Conference Workshops: 20 May 2010:
Workshop A: A-Z Deployment Plan for Introducing Lean Six Sigma in an Organisation
Workshop B: Lean Methods and Tools for Driving Sustainability
Workshop C: Business Excellence Secrets to Success: Key Techniques to Drive Down
Costs Whilst Generating Top Line Business Value through Next
Generation Process Improvement
Workshop D: Improving Productivity in a Contact Center Utilizing Lean
Workshop E: Financial Strategy - Are you Measuring the Right Things to Achieve?
Sponsors: Researched & Deveoped by:
Media Partners:
Dear Colleagues,
Pre-Conference
In its eleventh year, the Lean Six Sigma & Business Excellence
conference will continue to help you fine tune strategies for Masterclass
continued business growth, by demonstrating proven ways to cut
costs, improve productivity and achieve business excellence.
Monday, 17 May 2010
This year we are offering 8 different conference streams so that 09.00-16.30
you can customize your learning experience. 4 New streams (includes networking lunch & coffee breaks)
such as Sustainability, Business Excellence, Risk Management and
Change Management that will ensure that you keep abreast of
the latest thinking on Lean Six Sigma and Business Excellence
Enterprise Lean
practices. Six Sigma for Office
Expert practitioners from leading companies such as Philips, DHL,
HP, Nokia, HSBC and 35 others will share tips on
Administration
The effective implementation and deployment of
Lean office training is critical, yet often neglected in
 Building a strategic transformation and change structure today’s business environment. Lean management is
 Achieving real cost savings and increasing productivity about streamlining the entire business including the
 Imbuing a culture of continuous improvement and innovation administrative processes.
 Ensuring excellence in customer experience This unique training program provides participants with
 Driving organisational value and ensuring sustainable working a clear understanding of the basic foundational elements
practices of the Lean office and administrative environments. This
high-impact training program is a fun-filled day in which
the participant will use “hands-on” techniques to learn the
I look forward to seeing you in May! basics of tomorrow’s successful business operation.

Program Objectives
1. Introduce the concept of Lean administrative
principles
Sally Tan 2. Enable participants to identify waste and waste
elimination opportunities
Conference Producer
3. Demonstrate the power of visual systems in office
efficiency
4. Outline the approach, deployment, learning steps
About Our Sponsors
and integration of Lean systems
Minitab is the leading provider of powerful and 5. Demonstrate the effectiveness of 5 S concepts in
easy-to-use software for process and quality the office workplace
improvement. Minitab® Statistical Software, Quality 6. Demonstrate the waste associated with task
Companion by Minitab® (now with Value Stream complexity and fatigue
Mapping), and Quality Trainer by Minitab™, an interactive e-learning application, provide a 7. Allow participants to see work flow systems and
complete solution for Six Sigma and all other improvement methodologies. Distinguished avoid “start and stop” slowdowns
companies that rely on Minitab software, training and services to help them achieve world- 8. Integrate the power of employee empowerment in
class quality include Toshiba, DuPont, Boeing, Royal Bank of Scotland, Nestlé and the leading Lean office practices
Six Sigma Consultants. To learn more, visit www.bizit.com.sg or www.minitab.com 9. Identify three levels of customer for analysis of
administrative effectiveness
10. Show how to focus on value stream for tomorrow’s
Bizit Systems is the Independent Local Representative for Minitab
effectiveness
in Singapore and Malaysia. It is also a Minitab Certified Training
Provider. 11. “Hands on demonstration” of batch and queue
versus single-piece flow
12. Learn to write powerful action plans for the
implementation of Lean office practices

Sponsorship and Exhibition Opportunities Clyde Parker

Our Six Sigma events are highly successful because they are dedicated to helping delegates
reach their Process Improvement goals. High profile association through sponsorship
allows you to demonstrate your thought leadership and present the business case for your
products and services to Champions and Project Leaders in companies in Asia Pacific and
the Middle East.
The earlier you contact us, the greater the branding and promotional opportunities we have
available. Gain maximum ROI from your marketing spend by building this event into your
plans for 2010 now and ensure you will be engaging new business in 2011.
Call Sponsorship at +65 6722 9388 or sponsorship@iqpc.com.sg to discuss your
requirements.
President
StarSixSigma
Clyde Parker is a globally-recognized leader in world class
business transformation, Lean Six Sigma methodology, and
supply chain acceleration. A long-time consultant to major
corporations, he is a well-established training professional.
He frequently leads world-wide executive training sessions
and is actively involved with executive development
initiatives in Thailand, Germany, India, Kuala Lumpur, Saudi
Arabia and Singapore.

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
Conference Day One - Tuesday, 18 May 2010
08.30 Conference Registration & Refreshments
09.00 Chairman’s welcome address
Clyde Parker
President, StarSixSigma

09.10 Integration of Lean Six Sigma and Business Excellence

 Understanding reasons behind the integration of various methodologies and tools in achieving and maintaining desired long term
business results
 Defining, measuring and reviewing key performance targets
 Reviewing the people component
Tony Barbeta
Senior Director, General Manager Electro Mechanical Commodities, Philips Consumer Lifestyle
Philips Electronics Singapore Pte Ltd
09.45 Driving up improvement targets by 50%
 Successful strategies to cut process lead times and deliver value added activities
 Re-engineering work processes for better efficiency Special dou
 Effective team selection and stakeholder management
ble
presentatio
 Cutting out the non-value-add steps, reviewing project scope and goals n
with both m
acro
Jonathan O’Leary Agnes Oon Bautista and micro v
iew
Senior Director Regional Senior Advisor points:
First Choice & Performance Improvement
DHL Global Forwarding Management (Asia Pacific) Pte Ltd
10.45 Speed Networking followed by Morning Tea Break & Refreshments

Round Tables By Industry

11.20 Manufacturing Services Banking Pharma Telecoms Healthcare Logistics/

facilitated by: facilitated by: facilitated by: facilitated by: facilitated by: facilitated by: Transportaion
facilitated by:
Loh Boon Yiong Chong Nyet Chin Anand Tamboli Wilvan Huang Shamyl Kamal Phua Tien Beng
Plant Manager - Director, Food Associate Vice Associate Director, Assistant Manager, Service Cameron Hwang
Manufacturing Safety & Quality President – Operational Manager Network Operations LEAN Expert
Nalco Pacific Pte NTUC Fairprice Change Delivery Excellence Performance & Singapore CEVA Logistics
Ltd Co-operative Ltd HSBC Technology Lonza Quality Assurance General Hospital
and Services Telenor Pakistan

12.00 Lunch
Chairman: Clyde Parker Chairman: Graham Cockerton
President Senior Director - Six Sigma, Global
StarSixSigma Coordination, Master Black Belt
Ingram Micro - Asia Pacific

Stream A: Manufacturing Stream B: Services

12.50 Designing and implementing Lean Six Sigma at Nokia India
 Capturing the voice of the customer
 Deploying design for Lean Six Sigma
 Strategies for maximizing value and minimizing cost and harm  Developing a vision focused on creating a deliberate and
Nikhil Gopalkrishnan
Operations Manager/ Black Belt, Supply Operations
Nokia India
13.25 Achieving global competitiveness - crossing boundaries
 Overcoming challenges in the fast changing global market
 Building a strategic focus for global competitiveness
 Crossing vertical, horizontal, external and geographical
boundaries
 Think Global, Act Local
Dr Ye Ruidong
Business Excellence Manager and MBB
Abbott Manufacturing Singapore
Driving a vision for service excellence in retail banking
 Adopting a Business Excellence perspective to drive up
service levels
 differentiated customer experience
 Embedding customer-focused values for managing service
delivery people, policy and practices
Ku Yuen Wah
Vice President, Group Quality & Service Excellence Division
OCBC
The growing importance of Lean thinking at Ortho Clinical
Diagnostics
 Realising the need for healthcare to embark on process
improvement
 Using Lean to improve efficiencies in hospital laboratories,
operating theatres, emergency departments and pharmacies
 Moving from one-off Lean projects to sustained Lean thinking
as part of change management
Andrew St John
Regional Business Development Manager
Ortho Clinical Diagnostics - a Johnson & Johnson company

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
14.00 Experiences in the early phases of OE Deployment in China Delivering sustainable productivity for a fragmented I-Banking
 Setting up of operational excellence initiative operation
 Do's and don'ts in rolling out operational excellence in the  Developing an understanding of process complexity
initial stage  Selecting the appropriate tools and techniques
 Lessons learnt and adjustment of OE deployment strategies  Reviewing processes constantly to maintain a healthy pipeline of
after initial stage relevant projects
Wilvan Huang Satish Dhingra
Associate Director, Operational Excellence AVP-Transformation & MBB
Lonza Deutsche Bank Group
14.35 Making relevant Lean Six Sigma deployment decisions in Six Sigma to improve the credit control management process
today’s highly demanding environment  Understanding the collection and implication of the days of
 Making improvement initiatives sustainable sales outstanding
 Scanning the environment and meeting the future with  Application of Six Sigma tools & methods for the collection
innovative ideas process including historical DOE
 Learning the hidden or un-connected strategies and tools  Improving the debts handling strategy and segregation
that allows Business Excellence initiatives go beyond the
Sri B Badrinath
current platform
Country Champion - Business Process Excellence
Ruzaini Ahmad Schneider Electric
Senior Manager – Operations
Knowles Electronics
15.10 Deploying Lean Six Sigma at different levels Achieving Six Sigma gains and managing quality net income
 Working with internal customers vs at an enterprise level  Key steps in ensuring project gains
 Examining the maturity curve of an organisation  Putting in place a governance structure and review process
 Getting real business benefit and lasting engagement for quality net income
 Forecasting a time frame and signoff process around
Vikas Gera
managing quality net income
Worldwide Quality Head
Global Business Services Lokesh R
Hewlett Packard General Manager – Process Excellence
Firstsource Solutions
15.45 Networking Break & Refreshments
Stream C: Risk Management Stream D: Change Management
16.05 Integration of 6 Sigma and project risk management Strengthening ownership of Lean Six Sigma in services : the
 Understanding risk management limitation Ambank experience
 Blending DMAIC & risk management  Understanding the selection and execution process of belts
 Accepting the right amount of risk to capture strategic and projects
opportunities  Addressing “what’s in it for me” : reward, recognition, and
performance appraisal process
Anurag Avlash
 Quantifying Lean Six Sigma project returns
Director - Reengineering & Six Sigma
American Express Service Center - India Jamilah Haron
Head, Transformation & Quality
Ambank Malaysia
16.40 Managing risks in Six Sigma implementation Examining the heart of the business and getting employees’
 Understanding the needs of stakeholders buy-in to Lean Six Sigma projects
 Leveraging on tools for effective risk management  Convincing stakeholders to view business improvement
 Project management for Six Sigma implementation processes not as additional work but as beneficial
productivity measures
Lee Chai Erl
 Keeping employees motivated and passionate about change
Project Manager
 Communicating effectively benefits to their work via open
IMS Health
communication lines and monthly meetings
Terence Lee
Regional Product Director – Asia Pacific
Ingersoll Rand Security Technologies

17.15 Chairman’s Closing Remarks & End of Conference Day 1

EARLY BIRD OFFER

Book & pay before
19 March 2010 to
SAVE up to
SGD1200
on your booking*
*see backpage for details

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
Conference Day Two - Wednesday, 19 May 2010
08.30 Conference Registration & Refreshments
09.00 Chairman’s Welcome Back Address
Clyde Parker
President, StarSixSigma

09.10 Bridging the gap between theories and implementation

 Examining the heart of the business and getting employees’ buy-in to Lean Six Sigma projects
 Harnessing cultural diversity to a positive effect
 Driving a vision for excellence in customer experience
Emmanuel Decroix Suhas T U
Global CIB ACE Lean Six Sigma Leader Asia CIB ACE Lean Six Sigma Leader
Corporate & Investment Banking Transformation
BNP Paribas
09.45 Using Lean Six Sigma to achieve greater cost savings and quality improvement - navigating out of the recession
at Ingram Micro Asia
 Re-evaluating and re-prioritising your current portfolio of initiatives based on the value each will deliver to the business
 Identifying business processes that are suitable for Lean Six Sigma implementation
 Implementing continuous innovation on a regular basis that can lead to higher overall savings
Graham Cockerton
Senior Director - Six Sigma, Global Coordination
MBB
Ingram Micro - Asia Pacific
10.20 Morning Tea Break & Refreshments
Chairperson: Clyde Parker Chairperson: Anand Tamboli
President Associate Vice President – Change Delivery
StarSixSigma HSBC Technology and Services

Stream E: Sustainability Stream F: Business Excellence

10.40 Relating sustainability to Lean principles and Business Road map to Six Sigma renovation and change
Excellence  Creating a transition map for process transformation and
 Enacting an environmental strategy and moving toward organisational changes
sustainability  Getting real business benefit and lasting engagement
 How LSS adds value to sustainability  Streamlining business processes through innovation
 Preparing a LSS sustainability checklist
Anand Tamboli
Gaurav Mathur Associate Vice President – Change Delivery
Supply Chain Director HSBC Technology and Services
South East Asia & Pacific
AkzoNobel Decorative Paints
11.15 Achieving effective & sustainable cost reduction using Lean Six Case study of the Business Excellence model in aerospace
Sigma skills  Acting in accordance with the voice of the customer
 Developing our people (skills/competencies) as "problem  Optimising the product and the process
solvers" rather than "fire fighters"  Step by step approach to implement best practices and
 Achieving process stability using DMAIC methodology knowledge management
 Using reliability centered maintenance program integrated
Aniyan S
with LSS
Deputy General Manager-Quality
 Identifying and removing waste using Lean mindset
Brahmos Aerospace
Sunil Chandiramani
Director Engineering & Lean Six Sigma
Merck Sharp Dohme (Singapore)
11.50 Driving organizational value and sustainable change in today's Integrating Lean Six Sigma & Kaizen
business landscape  Selecting and defining suitable projects
 Using Six Sigma as a management tool  Strategies to getting quick results
 Developing predictive metrics to help organizations better  Lasting the distance and making continuous improvements
prepare for the future
Mr Lim Nian Hua
 The essence of driving Six Sigma methodology and benefits
Vice President (Yard)
that can be derived from it
ST Marine
Allan Lee
MBB
Deployment Champion and over 20 years experience in Motorola,
Dell, British American Tobacco and Shell

12.25 Lunch

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
 Stream G: Advanced Practitioners Track Stream H: Lean Six Sigma Deployment
13.20 Fair value model and customer segmentation Key factors for successful Lean Six Sigma deployment
 Implementing tools to quickly identify opportunity to increase  Examining key factors for successful LSS deployment
revenue  Understanding challenges for sustaining LSS
 Separating emotions and facts during customer segmentation  Case study - simplifying ADT-CAPS business processes with
process 20-20 objectives
 Setting up a user friendly revenue enhancer and a smart tool
Sun Ye Sheng
for customer negotiation on prices and service
Deployment Champion & Certified MBB
Percival Virrey ADT Security Asia Pacific, Tyco International
Lean Six Sigma MBB
WR Grace
13.55 Achieving process harmonization by integrating Lean Six Sigma Identifying value-added steps and waste
with ERP  Focusing on providing value for the customer
 Integrating the intricacies of Lean & Six Sigma for faster results  Assessing opportunity and looking at the 7 wastes
 Applying quick analysis of ERP implementation in the current  Focusing on the vital few and coping with correction
scenario of organization
Vijay Kumar Verma
 Understanding ERP (Enterprise Resource Planning) modules
Senior Manager, MBB
performance analysis using Six Sigma
Navi Mumbai SEZ (Reliance Group)
S.Nadeem Ahmed
Sr. Power Plants Engineer
Six Sigma MBB, Power Plant Overhaul Division
Pakistan International Airlines
14.30 Value creation through risk & Lean management The impact of cultural diversity on business process models &
 Value creation in ISO 31000 risk management standard how to tailor the model for each country
 To create value is to challenge the status quo  Customising Lean Six Sigma approaches in non-
 From complexity to simplicity homogenous organisations
 Building strong alignment between business support, the
Roy Rimington
people and the system
Senior Consultant
 Lessons learnt and pitfalls
Centre for Organisation Development
Civil Service College Dody R Nasution
Business Excellence Manager
PT. Nusa Halmahera Mineral
15.05 Case study of implementing a global Six Sigma program at Achieving innovation-centric excellence through Six Sigma
Thomson Reuters  Exploring innovation vs Six Sigma
 Implementing the building blocks of program success  Getting a new focus in 3Ps (People, Process, Physical Environment)
 Achieving global co-ordination and buy-in  Developing 'innovative networks' for a continuous quality
 Current program status and vision for the future journey
Jian Chieh Chew Seow Hong Xuan
Head of Process Excellence (Global) Head, Quality & Innovation Programs
Thomson Reuters Lean Six Sigma MBB
SMRT
15.40 Networking Break & Refreshments
16.00 Driving organisational value and sustainable change
 Linking operations to business results
 Using operational and domain expertise to identify value drivers
 Building sustainable improvement roadmaps, delivering real business impact
Proneet Sharma
Vice President
Genpact
16.35 Using customer focus to transform performance
 Ensuring excellent customer service experience
 Motivating the organisation to improve the customer experience through measurement, reward and recognition
 Improving network and service quality performance via Six Sigma
Shamyl Kamal
Assistant Manager Network Performance & Quality Assurance
Telenor Pakistan
17.10 Chairman’s Closing Remarks & End of Conference

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
 Post-Conference Workshops - Thursday, 20 May 2010
Workshop A 08.30 - 11.30
(includes networking break)
A-Z Deployment Plan for Introducing
Lean Six Sigma in an Organisation
 Developing a framework to start implementing Lean Six Sigma in
an organisation for the first time
 Deciding which Lean Six Sigma methodology will work best in the
organisation
 “As is” and “to be” processes analysis
 Process improvement, process re-engineering, process re-design
 Understanding the key challenges involve and what to look out for
 Integrating Lean Six Sigma and ERP for success
 Understanding DMADVR (Define, Measure, Analyze, Design, Verify,
Roll out) strategy for ERP
 Handling change management and organisational wide resistance
 Implementing the best mix for success
S.Nadeem Ahmed
Sr. Power Plants Engineer
Six Sigma MBB, Power Plant Overhaul Division
Pakistan International Airlines
Workshop C 11.45 - 15.00
(includes networking lunch)
Lean Methods and Tools for
Driving Sustainability
 Understanding what is sustainability
 Learning why sustainable manufacturing is important in this
competitive global environment
 Examining the relationship between environmental waste and
Lean’s seven deadly waste
 Evaluating Lean as a key driver for sustainable manufacturing
 Applying Lean & green methods and tools.
 Integrating value stream mapping with environmental data.
 Instilling a Lean & green culture in your organization.
 Checklist for Lean and green manufacturing implementation
Wong Chin Long
Six Sigma MBB
Sigma Advance
Workshop E 15.15 - 18.15
(includes networking break)
Business Excellence Secrets to Success: Key
Techniques to Drive Down Costs Whilst
Generating Top Line Business Value Through
Next Generation Process Improvement
 Growing your business by understanding your customer's TRUE
needs Why Business Excellence is important and which model and
methodology to follow ?
 Achieving high performance innovation and growth
 Applying a system based rather than an initiative based approach
for superior business result
 Learning to leverage on the use of balanced scorecards to
successfully implement Business Excellence programs
 Understanding how senior management can contribute
Vikas Gera
Worldwide Quality Head
Global Business Services
Hewlett Packard
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
Workshop B 08.30 - 11.30
(includes networking break)
Improving Productivity in a Contact
OR Center Utilizing Lean Six Sigma
 Strategies to shorten processing handling time
 Improving the customer complaints handling system
 Using process mapping and VSM applications
 Implementing a user friendly revenue enhancer
 Setting up a smart tool for customer negotiation on prices and
services
 Using a service approach on customers
Percival Virrey
Lean Six Sigma MBB
WR Grace
Workshop D 11.45 - 15.00
(includes networking lunch)
Financial Strategy - Are You Measuring
OR the Right Things to Achieve?
 Driving home the point "if you don't measure you don't know
what to improve"
 Understanding how the financial impact of each worker’s action
affects process improvement
 Planning for risk analysis and its impact as part of your ongoing
strategy
 Getting management buy-in to your process improvement plan
 Preparing for cultural change and understanding the effects on
achieving your financial strategies and goals
Blossom Tande
Lean Six Sigma MBB
Education Connection Solutions
About IQPC
IQPC provides business executives around the world
with tailored practical conferences, large scale events,
topical seminars and in-house training programs, keeping
them up-to-date with industry trends, technological
developments and the regulatory landscape. IQPC’s
conferences are market leading “must attend” events for their respective industries.
IQPC produces more than 1,500 events annually around the world, and continues
to grow. Founded in 1973, IQPC now has offices in major cities across six continents
including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, and
Sydney. IQPC leverages a global research base of best practices to produce an unrivalled
portfolio of conferences. www.iqpc.com.sg
About Six Sigma & Quality IQ
Six Sigma and Quality IQ facilitates access
to a wealth of relevant content for Process
Excellence, Lean, and Six Sigma practitioners.
Further enhanced with an online community of your peers, we will provide you with
the tools and resources to help you perform more effective and efficiently, while
enhancing the quality operations within your organization. As our industry becomes
more and more dependent on the web for information, Six Sigma and Quality IQ has
been developed to provide six sigma professionals with instant access to information.
Leveraging our strength and foundation in education, IQPC and Six Sigma and
Quality IQ are uniquely positioned to provide a comprehensive library of webcasts
gathered from our events, as well as exclusive content from leaders in the industry.
 Pre-conference Masterclass 5 Ways TO REGIsTER
17 may 2010 Online: www.sixsigmaasia.com
Main Conference Email: enquiry@iqpc.com.sg
18 -19 may 2010 Phone: 65 6722 9388
Fax: 65 6720 3804
Post-conference Workshops Post: IQPC Worldwide Pte Ltd
20 may 2010
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#14-01 Robinson Centre
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these discounts:

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This offer is exclusive of the early bird discount. Call us

for a special discount rate for teams of 10 and above (Not
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VENuE & aCCOmmODaTION

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Conference + 3 Workshops + Masterclass 7,895 (save 1200) 8,195 (save 900) at this conference. To take advantage of this special rate,
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*Registrations without payment will incur a processing fee of SGD99 per registration *Ê Singapore companies, please add prevailing GST notice to IQPC. • For any cancellations received in writing not less than eight
(8) days prior to the conference, you will receive a 90% credit to be used at
DELEGaTE DETaILs another IQPC conference which must occur within one year from the date of
issuance of such credit. an administration fee of 10% of the contract fee will
salutation / First Name: ...................................................................... Last Name: ........................................................................... be retained by IQPC for all permitted cancellations. No credit will be issued for
any cancellations occurring within seven (7) days (inclusive) of the conference.
Job Title: ............................................................................................... Email: .................................................................................... • In the event that IQPC cancels an event for any reason, you will receive a credit
for 100% of the contract fee paid. You may use this credit for another IQPC event
Tel : .........................................................(Office) .............................................. (Mobile) Fax:............................................................... to be mutually agreed with IQPC, which must occur within one year from the date
of cancellation. • In the event that IQPC postpones an event for any reason and
Department:.......................................................................................... Company: ............................................................................. the delegate is unable or unwilling to attend in on the rescheduled date, you will
receive a credit for 100% of the contract fee paid. You may use this credit for
address:.................................................................................................................................................................................................. another IQPC event to be mutually agreed with IQPC, which must occur within one
year from the date of postponement. • Except as specified above, no credits will
Postcode: .............................................................................................. Country: ................................................................................
be issued for cancellations. There are no refunds given under any circumstances.
Delegate’s signature: ........................................................................... Date: ................................ I agree to IQPC’s payment terms. • IQPC is not responsible for any loss or damage as a result of a substitution,
alteration or cancellation/postponement of an event. IQPC shall assume no liability
approving manager’s Name:................................................................................................................................................................. whatsoever in the event this conference is cancelled, rescheduled or postponed
due to a fortuitous event, Act of God, unforeseen occurrence or any other event
Email address: ....................................................................................................................................................................................... that renders performance of this conference impracticable, illegal or impossible.
For purposes of this clause, a fortuitous event shall include, but not be limited
signature: ............................................................................................. Date: ..................................................................................... to: war, fire, labor strike, extreme weather or other emergency. • Please note that
while speakers and topics were confirmed at the time of publishing, circumstances
If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below: beyond the control of the organizers may necessitate substitutions, alterations or
cancellations of the speakers and/or topics. As such, IQPC reserves the right to
salutation / First Name: ...................................................................... Last Name: ........................................................................... alter or modify the advertised speakers and/or topics if necessary without any
Email: .................................................................................................... Tel : ............................................................................. (Office) liability to you whatsoever. Any substitutions or alterations will be updated on our
web page as soon as possible.
Please note:
yOuR DETaILs: Please email our Database Manager at enquiry@iqpc.com.
- If you have not received an acknowledgement before the conference, please call us at +65 6722 9388 to confirm your booking.
- Photocopy this form to register multiple delegates. sg and inform them of any incorrect details which will be amended accordingly.
DaTa PROTECTION: Personal data is gathered in accordance with the Data
PaymENT mEThODs Protection Act 1984. Your data may be passed to other companies who wish to
communicate with you offers related to your business activities. If you do not wish
By Check/Bank Draft: Made payable to IQPC Worldwide Pte Ltd to receive these offers, please tick the box below.
By Direct Transfer: Please quote GB1 12895.004 with remittance advice Please do not pass my information to any third party.
IQPC Bank details:
Account Name: IQPC Worldwide Pte Ltd
PaymENT TERms
Bank Number: 7232 • Account No: 147-048128-001 • Swift Code: hsBCsGsG Registrations/orders received without payment will incur a processing fee of
The hong Kong and shanghai Banking Corporation, 21 Collyer Quay, #08-01 hsBC Building, singapore 049320 SGD99 per registration/order. Payment is due in full upon receipt of invoice. Full
Ê AllÊ bankÊ chargesÊ toÊ beÊ borneÊ byÊ payer.Ê PleaseÊ ensureÊ thatÊ IQPCÊ receivesÊ theÊ fullÊ invoicedÊ amount. payment prior to the event is mandatory for attendance.

By Credit Card: IQPC WORLDWIDE PTE. LTD.

Please debit my credit card: Visa MasterCard American Express Company Registration No: 199702288Z
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Card Number: Expiry Date: not be copied, photocopied, reproduced, translated, or converted to any electronic
or machine-readable form in whole or in part without prior written approval of
Name printed on card:___________________________________________________ Signature:_________________________ IQPC Worldwide Pte. Ltd