1

EXECUTIVE SUMMARY
Welfare of employee and his family members is an effective advertising and
also a method of buying the gratitude and loyalty of employees. Employee welfare is a
comprehensive term including various services, benefits and facilities offered by the
employer. The basic purpose of labour welfare is to enrich the life of employees and
keep them happy and contented. Welfare facilities enable workers to have a richer and
more satisfying life. It raises the standard of living of workers by indirectly reducing the burden
on their pocket. Welfare means improving, faring or doing well. It is a comprehensive term, and
refers to the physical, mental, moral and emotional well-being of an individual. Further, the
term welfare is a relative concept, relative in time and space. It therefore, varies from
time to time, region to region and from country to country. Labour welfare is an important
aspect in every organization with some added incentives which enable the workers to lead a
decent life. There are several agencies involved in the labour welfare work namely the central
government, employer·s trade union and other social service organization. Welfare services may
broadly be classified into two categories:-1) Intramural2) Extramural
In order to get the best out of a worker in the matter of production, working
condition is required to be improved to large extent. The work place should provide reasonable
amenities for the worker·s essential need. Today various medical services like hospital,
clinical and dispensary facilities are provided by organizations not only to the employees but
also to their family members.Normally welfare and recreational benefits includes canteens,
housing, transportation, education etc.

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3
 EMPLOYEE WELFARE
The basic objective of the Employee Welfare Scheme Management is to uplift

the physical, mental and economic conditions of its employees in order to get the best

out of them in addition to fulfilling the social responsibility cast upon the

organization.

It is a fact that the Industrial progress of the country depends on its committed

labor. In order to get the best out of a worker in the matter of reduction working

conditions require to be improved to a greater extent to achieve the objective of

maximization of utilization resources the workers should at least have the means and

facilities to keep him in a state of health and efficiency.

The work place should provide reasonable amenities for the essential needs and

worker should also be equipped with the necessary technical training and a certain

level of education.

Employee welfare is broad term covering social security and such other

activities as medical aid, crèche, canteens, recreation, and housing, adult education

arrangements for the transport of labor to and from the place of workplace.

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 CONCEPT OF EMPLOYEE WELFARE

The subject matter related to Employees welfare and related terms have been

explained. The term employee welfare is flexible and elastic and differs widely with

time, regions, industry, country, social values and customs, degree of industrialization,

the general socioeconomic development of the people. It is also molded according to

the age, group, sex, socio-cultural background marital status and economic status and

educational level of the workers in industry. Welfare measures are a three dimensional

concept like total, social and relative.

The "total concept” of welfare is the achievement of a desirable state of

existence involving physical, mental and moral and emotional.

The "social concept" of welfare involves the well-being of an individual and

harmonious relationship he establishes with his primary group-his family, his working

group - his colleagues, superiors and subordinates.

The "relative concept" of welfare involves relative to time, place and person.

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 NEED FOR EMPLOYEE WELFARE

The need for the employee welfare measures arises because of the nature of the
industrial system, which is characterized by two basic factors:

 The conditions under which work is carried on are not congenial for health.
 When a employee joins an industry, he has to work in an entirely strange
environment, which creates problems of adjustment.
 According to employee investigation committee "The provision of canteens"
improves the physique.
 "Entertainments" reduce the incidence of serious accidents
 "Medical aid & Maternity and child welfare" services improve the health of the
workers and bring down the rates of general, maternal and infantile mortality.
 "Educational facilities increase their mental efficiency and economic
productivity".

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 PRINCIPLES OF EMPLOYEE WELFARE

PRINCIPLE OF ADEQUACY OF WELFARE: -

Employee has a right to adequate wages. But high wages alone cannot create
healthy work environment. A combination of both - wages and welfare measures
would improve workers satisfaction, morale and motivation.

PRINCIPLE OF THE SOCIAL RESPONSIBILITY OF

INDUSTRY: -
Industry has an obligation or duty towards its employees to look after their
welfare. Employee welfare is highlighted as a state policy in the directive principles of
Indian constitution.

PRINCIPLE OF EFFICIENCY:

Employees accept the responsibility for implementing such employee welfare

measures which they consider will increase their efficiency.

PRINCIPLE OF RE-PERSONALIZATION: -
This principle emphasizes the development of human personality as the aim of
welfare measure. Necessary to implement Intra mural and extra mural welfare services
are implemented.

PRINCIPLES OF TOTALITY OF WELFARE: -

In this the necessity of employee welfare must be felt and convinced by all
levels of management. This requires reduction, retraining and re-orientation of
managers at all levels.

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PRINCIPLES OF INTEGRATION AND CO-ORDINATION: -
The co-ordination approach is essential throughout the organization so that fall
benefit is derived out of welfare measures. This is through systems approach where
organization consists of subsystems integrated together as one whole system.

PRINCIPLES OF PARTICIPATION: -
It highlights the democratic principles of mutual consultation example;
committees for canteens, sports etc.

PRINCIPLES OF RESPONSIBILITY:

Both employees and employee are responsibility for employee welfare. Trade
union leaders as the workers representatives must play a positive role they must co-
operate with management to provide essential welfare measures without hampering
the economic viability of the establishment. Examples are union participation in
committees like canteen committee of welfare measures. Suitable

MIS can be installed success or this process can periodically evaluate failure,
accountability of failure can be fixed.

PRINCIPLES OF TIMELINESS: -
Welfare measures must be provided in time and when needed most; untimely
assistance is not only wasteful but antagonizes the workers. This requires proper
planning and control.

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 OTHER OBJECTIVES OF EMPLOYEE WELFARE:

 To give expression to philanthropic and paternalistic feeling

 To win over employees loyalty and increase their moral.

 To combat trade unionism and socialistic ideas

 To buildup stable labour force, to reduce labour turnover and absenteeism

 To save oneself from heavy taxes on surplus profits

 To earn goodwill and enhances public image

 To make recruitment more effective

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 DEFINITION OF
EMPLOYEE WELFARE

The term employee welfare, labour welfare or workers are related terms.
Employee welfare is defined as "The voluntary efforts of the employees to establish
within existing industrial system and sometimes living and cultural of the employee
beyond that which is required by low, the custom of the industry and the conditions
of the market”.

The labour investigation committee has defined employee welfare as "anything

done for intellectual, physical, moral and economic betterment of the workers whether
by employees by government or by other agencies over and above what is laid down
by law or what is normally expected on the part of the contractual benefit for which
workers may have bargained.

International Labour Organization(ILO report refers to employee welfare as:

Such services, facilities and amenities as may be established in or in the

vicinity of understandings to enable the performs employed in them to perform their
work in healthy, congenial surroundings and provided with amenities conducive to
good health and high morale".

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 FEATURE / CHARACTERISTICS OF
EMPLOYEE WELFARE: -
 It is the work, which is usually undertaken within the premises or in the vicinity
of the undertaking for the benefit of the employee and the members of his family.

 The work generally includes those items of welfare, which are over and above.
What is provided by satisfactory provisions or required by the custom of the
industry or what the employee expects as a result of a contract of service from
the employees.

 The purpose of providing welfare animates is to bring out the development of the
whole personality of the worker .his social, psychological, economic, moral,
cultural and intellectual development to make him a good worker, a good citizen
and a good member of the family.

 These facilities may be provided voluntarily by progressive and enlightened

entrepreneurs of their own accord out of their realization of social responsibility
to labour or statutory provisions may complete them to make these facilities
available or there may be there may be the government or trade unions may
undertake them if they have the necessary funds for the purpose.

 Employee welfare is a very broad term covering social security activities as

medical aid, crèches, canteens, recreation, housing, adult education,
arrangements for the transport of employee to and from the work place.

 It may be noted that not only intra-moral but also extra-moral, statutory as well
as non-statutory activities undertaken by any of the three agencies- for the
physical and mental development of a worker.

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12
 COMPANY PROFILE

Saisun outsourcing Services Pvt.Ltd is now one of the well known

recruitment and contract manpower agency of India, working exclusively with

MNC’s clients at PAN India in all sectors since 2006. . SaiSun Outsourcing

Services Pvt Ltd, a fastest growing ISO 9001: 2008 certified company .We will

help you find, screen and select the ideal candidate for jobs, and we have the

largest, most current and qualified network of suitable candidates. Whether you

have a role that urgently needs to be filled, or a killer portfolio, you’ll find

what you’re looking for here. Mr. Shailesh Rajpal is the Fo under and Managing

Director of SaiSun Outsourcing Services Pvt Ltd.

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 An ISO 9001:2008 certified company.
 Pan India & global presence.
 170+ strong & experienced team.
 Highest salary offered for COO/CEO -92 lacs.
 Having more than 15000 plus employees under our payroll in contract
staffing.
 Placed over 20000 senior level candidates till date across India and
overseas.
 Empanelled with 500+ multinational & corporate companies.
 Overseas placement in US/UK/CANADA/UKRAINE/SOUTH
AFRICA/DUBAI/AFGHANISTAN etc.

14
 SaiSun Outsourcing Services Pvt Ltd, a fastest growing ISO 9001: 2008
certified, multi-process human resource outsourcing consulting group having
Global Presence. Mr. Shailesh Rajpal is the Founder and Managing Director of
SaiSun Outsourcing Services Pvt Ltd.

MR. SHAILESH RAJPAL

Founder & Managing Director

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VISSION AND MISSION OF COMPANY
We strive to create value for organizations through our emphasis on
our vision and values. Strong ethics, honesty, integrity and working with purpose
are the four pillars of our business and this reflects our brand, our staff and the
people we represent.

The Corporate Consulting Edge

We cover a range of industries as diverse as these...
TEMPORARY STAFFING
The Temporary Staffing business division of SaiSun offers flexible and
cost-effective solution and address the headcount needs and limitations of a client
squarely.

RECRUITMENT SOLUTIONS
The Recruitment Solutions that is offered by SaiSun helps recruiters with
the non-core processes in recruitment.

BACKGROUND SCREENING
The Screening business division of SaiSun specializes in recruiting for
management roles for Corporate across the various industry segments.

FACILITY MANAGEMENT SERVICES

The Campus Hiring is a cutting-edge portal where colleges and companies
come together for the common purpose of recruitment of students.

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HIGH END SOLUTION
This business vertical takes care of COO / CEO / CXO / CFO level hiring.
We have an exclusive & experienced team dedicated for the top level hiring.

TRAINING
The Screening business division of SaiSun specializes in recruiting for
management roles for Corporate across the various industry segments.

Our Vision & Mission

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 OBJECTIVE OF THE STUDY

 To study the HR policies in SaiSun Group.

 Describe satisfaction of employees need in organization.
 To study about the benefits given to employees in the organization.
 To identified that employees benefits given to system leads to natural
understanding between worker and management.
 To study the employees welfare measures in Saisun Group
 To identify the various welfare measures provided to the employees.
 To know their satisfaction towards the welfare measures
 To understand how welfare measures improve the motivation of the
Employees.
 To find out employees preference regarding welfare measures which they like
to have in future

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 EMPLOYEE WELFARE MEASURES

REIMBURSEMENT OF COLLEGE FEES FOR CHILDREN

OF THE STAFF MEMBERS.

The objective of the scheme is to provide a limited amount of financial

incentive and support to staff members and to encourage them to allow their talented
children to go in for college education. The scheme covers reimbursement of college
fees of two dependent children of staff members (including permanent part time sub-
staff drawing scale wages of 1/3rd and above). For the purpose of reimbursement
under this scheme the family is taken as one unit.

RELIEF TO FAMILY EMPLOYEES WHO DIE IN HARNESS.

The object of the scheme is to provide immediate financial relief to the family
of any employee who dies in harness. The scheme also aims at bridging partly the
time gap between the death of the employee and receipt of provident fund and gratuity
dues by his or her family and partly the need gap by supplementing family income.

REIMBURSEMENT OF ADDITIONAL MEDICAL EXPENSES

TO EMPLOYEES/DEPENDS SUFFERING FROM ILLNESS
LEADING TO HOSPITALIZATION AND /OR DOMICILIARY
TREATMENT.

The objective of this scheme is to provide reimbursement of medical expenses to

certain extent to employees/dependent, family members either home or hospital over
and above the amount sanctioned under the hospitalization scheme of Bipartite / OSR.

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HOSPITALIZATION SCHEME FOR PERMANENT PART-
TIME SAFAI KARMACHARIS (PTSK):

The objective of this scheme is to provide financial assistance in the form of

reimbursement of Hospitalization expenses incurred by Permanent Part-Time Safai
Karmacharis (PTSK).

REIMBURSEMENT OF EXPENSES FOR HEALTH CHECK-

UP FOR EMPLOYEE OR HIS/HER SPOUSE/DEPENDENT
PARENTS WHO ARE ABOVE 40 YEARS OF AGE.

The objective of this scheme is to enable them to take preventive steps at the
right time so that the staff and the bank may avoid incurring huge hospitalization
expenses at a later date besides endangering their lives.

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 MEDICAL ASSISTANCE SCHEME TO RETIRED
EMPLOYEES

REIMBURSEMENT OF MEDICAL AID TO RETIRED

EMPLOYEES

The objective of this scheme is aimed at strengthening the continued bondage

between the bank and the employees even after their retirement especially in wake of
introduction of pension scheme in the bank. This would enable the bank to get the
assistance of such retired staff for bank building activities.

TIE-UP ARRANGEMENT IN REPUTED HOSPITALS FOR

RESERVATION OF BEDS / CREDIT TIE UP
ARRANGEMENT.

The facility should be available to all staff members and their family members
who are eligible for reimbursement of hospitalization expenses under bipartite
settlement/officers’ service regulations. In furtherance of the welfare of the staff, a
scheme for tie-up arrangement with reputed hospital, viz. Madras Medical Mission for
treatment of Cardio-Vascular diseases for all the staff members and their dependents
has been introduced.

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 NEED FOR THE STUDY

Welfare measures are measures, which promotes the physical, psychological

well-being of the working population. Employees are recognizing the importance of
employee welfare activities in India very recently, government, by other agencies.

 Encourage the employees.

 Recruit and retain the best personnel to increase and improve employee morale.

 Develop employees economically and socially.

 Provide primary needs.

 Motivate employees for increasing efficiency.

 Creating the sense of social goods.

 Increase productivity and to maintain good industrial human relations.

 Improve the standards of living of workers, housing, minimum wages and other
benefits are bound to create a feeling of satisfaction among the workers and are
therefore more helpful in reducing the extent of labor turn over and
absenteeism.

 Provisions of good medical and working conditions, recreational, educational

are bound to increase the mental efficiency and economic productivity of
industrial workers.

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 SCOPE OF STUDY

The issues of welfare measures are related to overall development of workers

both the physical and physiological being. Employee welfare programs create a sense
of belonging and adequacy that benefits the organization in the long run.

Hence the major study includes scope of the study is related to the employee
welfare measures, like Medical facilities, Educational facilities, Canteen facilities,
Housing facilities and Transport facilities, the innovative programs by the government
for the workers through the different mechanisms and how the welfare is implied in
the organization to the employees and their families which ultimately benefit the
organization in the long run.

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24
 RESEARCH METHODOLOGY

Both the primary and secondary research was conducted during the study.

SOURCES FOR COLLECTION OF DATA :

PRIMARY DATA:

Primary data was collected by interviewing the employees through

Questionnaire from various cadres of personnel to find out the opinions regarding
labor welfare facilities; a Questionnaire is prepared so that they can express their
views.

SECONDARY DATA:

Data collected from books, annual Reports of the organization are known as
secondary data. Collection of other relevant information through secondary sources
like

 Internal records and Journals booklets.

 Reports and the manuals of the company

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SAMPLING

SAMPLING TECHNIQUES: A simple Random Technique was used in the

research.

SIZE OF THE SAMPLE: A sample of 30 persons was chosen at random. It includes

all cadres of employees.

MEASUREMENT TECHNIQUE:

The questionnaire was used as primary data. A formalized questionnaire was

prepared which contains dichotomous questions, open-ended questions and multiple-
choice questions to collect the opinion of the employees. The data collected is
represented in the form of tables, by using tools such as column and Pie charts. These
details are analyzed, Interpreted and used for findings and suggestions

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 LIMITATIONS

 The time allotted for project is very less.

 Fear to give negative answers.

 Some employees due to their busy schedules did not give opinion.

 As they are bound with rules and regulations of their bank, they are
not able to reveal the facts.

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 CLASSIFICATION OF EMPLOYEE WELFARE
The classification of employee welfare is based on dividing industrial welfare
into 3 categories, which are as follows:

 Statutory
 Non statutory / voluntary
 Mutual

STATUTORY:-

Statutory facilities to those provisions, which redressed from the concessive

power of government. The government exacts legislations regarding working and
laying conditions, minimum wages, safety and security such statutory provisions are
gradually increasing along with industrial development.

VOLUNTARY: -

A voluntary facility refers to those activities, which are undertaken by

employees for their workers. They primarily oriented to democratic value system.
Such welfare activities can increase the efficiency of workers and reduce the chance
of conflict between the employees and employee.

MUTUAL: -

A mutual facility refers to those activities, which are initiated by workers for
their betterment in suitable manner. For instance unions undertake certain welfare
activities for social and economic betterment of their members.

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Welfare and Amenities with the precincts of the establishment :-

1. Latrines and urinals

2. Washing and bathing facilities
3. Crèches
4. Rest shelters and canteens
5. Arrangements for drinking water
6. Health services including occupational safety
7. Arrangement for prevention of fatigue.
8. Administrative arrangements for the welfare of employee
9. Uniform and protective clothing
10. Shift allowance

Welfare outside the establishment: -

1. Maternity benefit
2. Social insurance measures (including gratuity, pension, provident fund and
rehabilitation)
3. Benevolent funds
4. Medical facilities (including programes for the physical fitness and efficiency
family planning and child welfare)
5. Education facilities
6. Housing facilities
7. Recreation facilities (including sports, cultural activities, library, reading
rooms)
8. Holiday homes and leave travel facilities
9. Workers co-operative including consumer’s co-operative stores fair price shops
and co-operative credit and thrift societies.
10. Vocational training for dependent of workers
11. Other programme for the welfare of women, youth and children

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 FUNCTIONS OF
EMPLOYEE WELFARE

 Supervision
 Counseling workers
 Advising management in some matters
 Establishing liasion with workers
 Establishing liasion with management
 Working to maintain harmonious industrial relations in the organization
 To improve productivity & produce effectively of the organization

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31
1) WORKING ATMOSPHERE

When the respondents are enquired about the working atmosphere, the views
are based on the age of the respondents, the following responses are observed.

Age

Work Below 25 – 35 35 – Above 45 Total

25 45
Atmosphere

Excellent 0% 3% 7% 10% 20%

Good 0% 10% 37% 30% 77%
Average 0% 0% 3% 0% 3%
Poor 0% 0% 0% 0% 0%
Total 0% 13% 47% 40% 100%

Working Atmosphere

50% 0%
45% 0%
Poor
% of Respondents

40%
35%
37% Average
30% 30%
25%
Good
20% 0%
15%
10%
10% Excellent
10%
5% 7%
0% 3%
0%
Below 25 25 - 35 35 - 45 Above 45

Age

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INFERENCE:

When respondents a asked about the working atmosphere and they are viewed
based on the age, most of the respondents agreed that they are provided with good
working atmosphere and some of the respondents agreed that they are provided with
the excellent working atmosphere.

INTERPRETATION:

77% of the respondents of all age groups agreed that the working condition is
good while 20% of all the age groups agreed that the working atmosphere is excellent
where as 47% of the respondents of the age between 35 – 45 and above 45 agreed that
the working atmosphere is good and only 13% of the respondents of the age below 35
agreed as good, as they compared with the facilities provided by private bank and
hence the respondent showing poor is nil.

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2) NUMBER OF EMPLOYEES AWARE OF FACILITIES

When Respondents were asked to give their views pertaining to awareness of

various Facilities, following responses were observed.

Awareness of
Yes No
facilities
No of Employees 22 8
% Of Employees 73% 27%

AWARENESS OF FACILITIES

27%
Yes
No

73%

INFERENCE:
When Respondents were asked to give their views pertaining to awareness of
various facilities, most of sample respondents agreed that they are aware of various
facilities.

INTERPRETATION:

73% of the sample respondents felt that they are aware of various Facilities;
whereas 27% of the respondents are not aware of these facilities.

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3) AWARENESS OF VARIOUS FACILITIES

When the respondents were enquired about the various facilities they
were aware of, the following responses were observed.

a) Educational Facilities b) Medical Facilities

c) Housing Facilities d) Canteen Facilities e) All
facilities

% Of
Facilities No of Respondents Respondents
A, b & c 2 9%
A, b, c & d 5 23%
B, c & d 3 14%
A&d 2 9%
Only e 10 45%

% of Respondents

45%
a,b & c
9% 23%
a,b,c & d

b,c & d
14%
a&d

only e

9%

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INFERENCE:

When respondents were asked to know the facilities they are aware of, it is
concluded that most of the respondents are aware of all the Facilities provided by the
bank.

INTERPRETATION:

45% of the respondents are aware of all the facilities provided by the
organization where as 23% of the respondents are aware of Educational facilities,
Medical facilities, Housing facilities & Canteen facilities while 14% of the
respondents are aware of Medical facilities, Housing facilities & Canteen facilities and
9% of respondents are aware of Educational facilities, Medical facilities, Housing
facilities & Canteen facilities.

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4) WELFARE MEASURES FOR THE BETTERMENT OF THE
ORGANIZATION.

When respondents were asked to rank whether the employee welfare

measures work for the betterment of the organization.

Ranks
1 2 3 4 5
Views
a) To improve efficiency of
33% 43% 20% 4% 0%
the employees
b) To build up the
0% 14% 43% 23% 20%
organization
c) To achieve only tangible
4% 7% 10% 20% 60%
and temporary benefits
d) To retain skilled
4% 23% 10% 43% 20%
employees
e) To build up human assets
and employee loyalty to 60% 13% 17% 10% 0%
achieve the long-term goals

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 70%
60% 60%
60%
% of Respondents

a
50%
43% 43% 43%
b
40%
33% c
30%
23% 23% d
20% 20% 20% 20%
20% 17%
14% 13% e
4% 10% 10%
10% 7% 10%
4% 4%
0% 0% 0%
0%
1 2 3 4 5

Ranks

INFERENCE:

When respondents are asked to rank, how these employee welfare measures
work for the betterment of the organization, most of the respondents ranked to achieve
only tangible and temporary benefits and to build up human assets & employee
loyalty to achieve the long-term goals.

INTERPRETATION:

60% of the respondents ranked, to achieve only tangible benefits and temporary
benefits and to built up human assets & employee loyalty to achieve the long term
goals, while 43% of the respondents ranked, to improve efficiency of employees, to
build up the organization and to retain skilled employees.

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5) MOTIVATION OF EMPLOYEE THROUGH EMPLOYEE
WELFARE MEASURES

When sample respondents were enquired whether these employee

welfare measures help the organization to motivate its employee so that these
valuable human resources can be effectively utilized for improving the
performance of the organization, the following responses were observed.

% OF
S NO VIEW RESPONDENTS
1 True 73%
2 True to some extent 20%
3 Not possible at all 7%

Not possible without employee will to

4 excel 0%

73%
80% 1 True

70%
2 True to some extent
60%

50%
3 Not possible at all
40%
20%
30% 4 Not possible without
employee will to excel
20%
7%
10%
0%
0%
% OF RESPONDENTS

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INFERENCE:

When respondents were asked to give their opinion regarding the employee
welfare measures, most of the respondents are accepting that these employee welfare
measures help the organization to motivate its employee so that these valuable human
resources can be effectively utilized for improving the performance of the
organization, while some of the respondents are accepting to some extent.

INTERPRETATION:

73% of the respondents felt that it is True i.e. these employee welfare measures
help the organization to motivate its employee so that these valuable human resources
can be effectively utilized for improving the performance of the organization, where
as 20% of the sample felt that it is true to some extent and 7% of the sample
respondents are felt as Not possible at all.

40
6) EMPLOYEE SATISFACTION ON EMPLOYEE WELFARE
MEASURES
When respondents were enquired on the Satisfaction level of Employee
Welfare Measures, the following responses are observed.

Satisfied to
Dissatisfied
Some Cannot
to some Totally
extent say
Schemes Satisfied extent Dissatisfied
Loan Facilities 90% 10% 0% 0% 0%
Medical Benefits 37% 57% 0% 3% 3%
Other Benefits 50% 33% 7% 0% 10%
General Facilities 43% 43% 7% 7% 0%

100%
90% Loan Facilities
90%
80%
70%
57% Medical
60% Benefits
50%
50% 43%
43%
40% 37% Other Benefits
33%
30%
20%
10% 3% 10%
10%
7% 7% 7% General
3%
0% 0% 0% 0% 0% 0% Facilities
0%

41
INFERENCE:

When Respondents were enquired about the satisfaction level, most of the
respondents are fully satisfied with the loan Facilities, some of the respondents are
satisfied to some extent, while some of the respondents are satisfied with the Medical
facilities.

INTERPRETATION:

90% of the respondents are satisfied with the loan facilities, where as 57% of
the respondents are satisfied to some extent with the Medical Facilities, 7% of
respondents are dissatisfied to some extent with the General Facilities and 10% of the
respondents are totally dissatisfied with the other benefits.

42
7) SENSE OF SECURITY

When respondents are enquired that whether these welfare measures

provide sense of security, the following responses were observed.

Sense of Security
0%

20%

Yes
May Be
No

80%

INFERENCE:

Most of the respondents viewed that these Employee Welfare

Measures provides the sense of Security.

INTERPRETATION:

80% of the respondents agreed that these Employee Welfare Measures

provide the sense of security, while 20% of the respondents agreed that these
measures provide the Sense of Security.

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8) EDUCATIONAL FACILITIES

When respondents were enquired about the Satisfaction level on the

Educational Allowance for Children and for Self-Education, the following
responses are observed.

Dissatisfie Dissatisfie
Satisfied Satisfied to d to d to
Education Cannot
al Some say Some Some Totally
Allowance extent extent extent Dissatisfied

33% 37% 7% 13% 13% 10%

For
children
For self 27% 40% 10% 10% 10% 13%
education

45% Satisfied

40% 40%
37%
35% 33% Satisfied to some extent
30% 27%
25%
Cannot say
20%

15% 13% 13%

10%
10% Dissatisfied to some extent
10% 7% 10%
5%

0% Totally dissatisfied
For children For self education

44
INFERENCE:

Most of the respondents are viewed that, the Educational allowance provided
for Children Education and for Self Education are satisfied to some extent.

INTERPRETATION:

37% of the respondents are satisfied with some extent and 33% of the
respondents are satisfied with the educational allowance provided for children where
as 40% of the respondents are satisfied to some extent and 27% of the respondents are
satisfied with the educational allowance provided for self-education.

45
09) MEDICAL ASSISTANCE SCHEMES

When the sample respondents were enquired about the Medical

Assistance schemes provided by Bank, the following

Medical Facilities Satisfied Canno Dissatisfie Totally

Satisfie to Some t Say d to some
d Dissatisfie
Extent extent
d

a) Medical aid as a
3% 54% 3% 10% 3%
lump sum amount
b) Hospitalization
47% 50% 3% 0% 0%
Expenses for self
c) Hospitalization
Expenses for 33% 57% 7% 3% 0%
dependents
d) Medi-Claim
insurance card for 3% 7% 30% 27% 33%
self
e) Medi-Claim
insurance card for 3% 10% 27% 33% 27%
Dependents
f) Transit homes for
other places while
27% 50% 13% 3% 7%
in Medical
treatment
g) Medical aid on
20% 30% 24% 13% 13%
Retirement
h) Hospitalization
Expenses for self 23% 23% 27% 17% 10%
after Retirement

46
 Medical Assistance Schemes
3% 3% 3%
0% 0%
100% 0%
7% 10%
10% 7% 3% 13% Totally
90% 27%
3% 33% 13% Dissatisfied
13% 17%
80%
Dissatisfied to
50%
% of Respondents

70% some extent

57% 24% 27%
60% 54% 33% Cannot say
27% 50%
50%
Satisfied to
40%
30% 23% some extent
30% 27%
47% 30% Satisfied
20% 33%
30% 27%
20% 23%
10% 7% 10%
3% 3%
0%

a b c d e f g h
Schemes

INFERENCE:

Most of the respondents are satisfied to some extent with the Hospitalization
expenses for self and for dependents, Medical aid, and Transit Homes, while some of
the respondents are satisfied with the Medical aid on Retirement and hospitalization
expenses for self after Retirement, while some dissatisfied with the Medi-claim
insurance card for self and for dependents.

INTERPRETATION:

57% of the respondents are satisfied to some extent with the Hospitalization
expenses for dependents, 50% with the Hospitalization expenses for self, 54% with
the Medical aid, 50% with the Transit home and 30% with the Medical aid on
retirement, where as 23% of the respondents are satisfied with the Hospitalization
expenses for self after Retirement, while 33% of the respondents are totally
dissatisfied with the Medi-claim.

47
10) TRANSPORT FACILITIES

When the respondents were asked about that the transport facilities and
the satisfaction level on Conveyance allowance provided by organization the
following responses were observed

% OF
S NO VIEW RESPONDENTS
1 Satisfied 63%
2 Satisfied to some extent 17%
3 Cannot say 0%
4 Not satisfied 17%
5 Dissatisfied to some extent 3%

63%
70%
1 Satisfied
60%

50% 2 Satisfied to some

extent

40%
3 Cannot say
30% 17%
17%
20% 4 Not satisfied

0% 3%
10%
5 Dissatisfied to some
extent
0%
% of respondents

48
INFERENCE:

Most of the respondents are satisfied with the Transport facility and the
Conveyance allowance, while same number of respondents is satisfied to some extent
and not satisfied with the Conveyance allowance provided by organization for the
purpose of transport.

INTERPRETATION:

63% of the respondents are satisfied with the Conveyance allowance while
17% of the respondents are satisfied to some extent and not satisfied with the transport
facility and Conveyance allowance provided by organization.

49
11) CANTEEN FACILITIES
When respondents were enquired about their views pertaining to
canteen facilities, the following responses are observed.

Canteen Facilities

60% 1 Excellent
70%
60%
50% 2 Good
30%
40%
30% 3 Average

20%
3% 7%
10% 4 Not Good

0%
% OF RESPONDENTS

INFERENCE:

When the respondents were asked to give their views pertaining to canteen
facilities, most of the sample respondents agreed that the canteen facilities are average
and some of the respondents agreed that the canteen facilities are good.

INTERPRETATION:

60% of the respondents agreed that the canteen facilities were average and 30%
of the respondents agreed that canteen facilities were good and 3% of the respondents
agree that the canteen facilities are excellent.

50
12) GENERAL FACILITIES

When the sample respondents were asked to give their views regarding
the general facilities like drinking water, First aid box etc, the following are the
responses observed.

% OF
S NO VIEW RESPONDENTS
1 YES 90%
2 NO 10%

% OF RESPONDENTS

10%
1 YES

2 NO
90%

INFERENCE:

When the sample respondents are asked about the views pertaining to general
facilities like drinking water and first aid box, most of the respondents agreed that
they are satisfied with the general facilities.

INTERPRETATION:

90% of sample agreed that they are provided with satisfied general facilities
like, drinking water, First aid box where as 10% of the sample are not satisfied with
the general facilities.

51
13) WELFARE AND SOCIAL MEASURES CONVEYED BY THE
MANAGEMENT.
When the respondents are enquired about the welfare and social
measures conveyed by the management, the following responses are observed.

77%
80%
Great Extent
70%
60%
50% Satisfactory
40% 23%
30%
Limited Extent
20%
0%
10%
0%
% OF RESPONDENTS

INFERENCE:

When respondents were asked about the views pertaining to the Welfare and
Social Measures conveyed by the management, most of the respondents agreed that
the Welfare and Social Measures conveyed by the management are to the great extent.

INTERPRETATION:

77% of the respondents agreed that the Welfare and Social Measures conveyed
by the management are to the great extent, while 23% of the respondents are agreed
that these Welfare and Measures conveyed by the management.

52
14) EFFECTIVENESS OF WELFARE MEASURES

When the sample respondents are enquired about the views pertaining
to the Effectiveness of Welfare measures, the following responses are
observed.
% OF
S NO VIEW RESPONDENTS
1 Sufficient 80%
2 Fully Effective 7%
3 Hardly 13%

Effectiveness

13% 1 Suffeceint
7%

2 Fully
80% Effective

3 Hardly

INFERENCE:

When the sample respondents are asked about the views pertaining to the
Effectiveness of welfare measures, most of the respondents viewed that the
effectiveness welfare measures are Sufficient and some of the respondents viewed as
Hardly.

INTERPRETATION:

80% of the sample respondents were agreed that the Effectiveness of Welfare
Measures were Sufficient, where as 13% of the respondents agreed that the
Effectiveness of Welfare Measures were hardly, while 7% of the respondents agreed
that the Effectiveness of Welfare measures are Fully Effective.

53
 INTERPRETATION:

TITLE INTERPRETATION
Working Atmosphere Some of the respondents of all age groups agreed that
the working atmosphere is excellent and most of the
respondents of all age groups agreed that the working
condition is good and the respondent showing poor is
nil.

No of employees aware 73% of the sample respondents felt that they are aware
of facilities of Facilities are provide by Bank;

Awareness of various Most of the respondents are aware of all the facilities
facilities while some of the respondents are aware of only
Educational facilities, Medical facilities and Housing
facilities.

Welfare measures for the Most of the respondents ranked, to achieve only
betterment of the tangible benefits and to build up human assets while
organization some of the respondents ranked, to improve efficiency
of employees.

Motivation of employee Most of the respondents felt that employee welfare

through employee welfare measures help the organization to motivate its
measures employee so that these valuable resources can be
effectively utilized for improving the performance of
the organization.
Employee satisfaction on Most of the respondents are satisfied with the loan
employee welfare facilities and Medical facilities and some of the
measures respondents are satisfied to some extent with the
general facilities.

Sense of security Most of the respondents felt that these employee

welfare measures provide the sense of security.

54
 Educational Facilities Most of the respondents are satisfied to some extent
with the Educational allowance provided for children
and some of the respondents are satisfied with the
Educational allowance provided for self-education.
Medical Assistance Most of the respondents are satisfied to some extent
schemes with the hospitalization expenses for dependents and
hospitalization expenses for self after retirement and
some of the respondents are dis satisfied with the
Medi-claim insurance card for self and for dependents
Transport Facilities Most of the respondents are satisfied with the
conveyance allowance provided by Bank, as there is
no transport facility.
Canteen Facilities Most of the respondents are of the opinion that the
canteen facilities are average and some of the
respondents agreed that the canteen facilities are good.
General Facilities Most of the respondents agreed that they are provided
with satisfied general facilities like drinking water,
First aid box etc.

Welfare and social Most of the respondents agreed that the Welfare and
measures conveyed by social measures conveyed by the management are to
management the great extent.

Effectiveness of Welfare Most of the respondents felt that the effectiveness of

measures welfare measures are sufficient and some of the
respondents felt it hardly.

55
56
 SUGGESTIONS
 Expect the management to cover all ailments including Dental.
 Hospitalization expenses can be increased.
 Tie-ups should be made with Hospitals and good Educational
Institutions.
 Increase in House rent Reimbursement
 To increase quantum of Medical coverage.
 While sanctioning of loans, there should not be take home pay
condition.
 There should be a park for recreation to the member of staff and their
family where the staff and then families meet regularly.
 Creation of panel of specialized Doctors.
 Hospitalization bills in total to be reimbursed.
 Reimbursement of expenses and grant of incentives – lump sum or
otherwise for acquiring professional qualifications like ICWA, ACS,
MCA, MBA.
 The amount reimbursed under educational allowance for children should
be enhanced substantially.
 Frequent interaction with the staff member feedback.
 Improvement of Medical aid and relaxation in LTC schemes.
 Canteen facilities are to be improved.

57
 CONCLUSION

The development and survival of any organization is influenced by a

vital factor “HUMAN RESOURCE”. So every firm should maintain proper

welfare measures and norms in order to achieve its goals. In this process it must

provide sophisticated facilities to the employees so that they can completely

dedicate their services to the firm. And this project is one that explains the

methods and implementation of “HUMAN RESOURCE”.

58
 ANNEXURE

1) Employee name (name optional):

2) Designation:

3) Department:

4) Qualifications: Grad ____________ PG __________________

Any others (please specify): __________________

5) Service Completed: ________ years

6) Age (please tick):

a) Below 25 b) 25-35 c) 35-45 d) Above 45

7) Marital status: a) Married b) Unmarried

8) No of dependents:

a) Nil b) 1-2 c) 3-4 d) above 4 (please tick)

9) How is your work condition?

a) Excellent b) Good

c) Average d) Poor

10) Are you aware of various employee welfare facilities provided by the
organization?

a) Yes b) No

If yes, please tick the following welfare measures you are aware of

a) Educational facilities b) Medical facilities

c) Housing facilities d) Canteen facilities

59
 e) All facilities

If No, any specific reasons for not knowing

How the same can be popularized:

11) How these employee welfare measures work for the betterment of the
organization. [Please give rank 1, 2, 3, 4, and 5].

a) To improve efficiency of the employees [ ]

b) To build up the organization [ ]
c) To achieve only tangible and temporary benefits [ ]
d) To retain skilled employees [ ]
e) To build up human assets and employee loyalty to achieve the long term goals

12) Employee Welfare Measures help the organization to motivate its employee so
that these valuable human resources can be effectively utilized for improving the
performance of the organization:
a) True b) True to some extent

c) Not possible at all d) Not possible without employee will to

excel.

13) Whether these welfare measures provide you a sense of security

a) Yes b) May be c) No

60
Educational facilities:

14) Please rate your satisfaction levels towards different Educational facilities
being provided by the organization. Please tick among the following

Educational Satisfied Satisfied Cannot Dissatisfied Totally

allowance to some say dissatisfied
To some
extent
extent

For children

For self-
education

Others (specify)

Medical facilities:

15) Are you happy with the benefits of medical assistance scheme provided by
organization?

Medical Satisfied Satisfied Cannot Dissatisfied Totally

Assistance to some say dissatisfied
To some
schemes extent
extent

Medical aid as a
lump sum amount

Hospitalization
expenses for self

Hospitalization
expenses for
dependents

61
 Medi-claim
insurance card
for self

Medi-claim
insurance card
for dependents

Transit homes for

other places while
in medical
treatment

Medical aid on
Retirement

Hospitalization
expenses for self
after retirement

Others (specify)

16) Do you think medical risk for you & your family is covered with the available
facilities?

a) Yes b) No

Transport facilities:

17) Do you have any transport facility in your organization?

a) Yes b) No

If no, whether any conveyance allowed paid to you

a) Yes b) No

62
Canteen facilities & General facilities:

18) How are the canteen facilities in your organization?

a) Excellent b) Good c) Average D) Not good

20) Are you satisfied with general facilities like Drinking water, First Aid

a) Yes b) No

21) The Welfare & Social measures conveyed by the Management are

a) Great extent b) Satisfactory c) Limited extent

22) How effective do you think is the welfare measures?

a) Sufficient b) Fully effective c) Hardly

23) Any expectations you have from the organization in the near future
_________________________________

24) Would you like to suggest any Measures for improvement of existing welfare -
_______________________________________schemes:
25) Would you like to suggest any other innovative Welfare Measures to be
introduced?

Name of the new scheme Reasons for suggesting the same

SIGNATURE

63
 BIBLIOGRAPHY

S.N TITLE OF THE NAME OF PUBLISHER P.NO

O BOOK THE
AUTHOR
1 DYNAMICS OF MAMORIA HIMALAYAPUBLIS 351-393
INDUSTRIAL &GAGKAR HERS (14TH
RELATIONS EDITION)
PERSONAL ---------------------- 326-329
MANAGEMENT N.G.
2 NAIR&LATH
INDUSTRIAL
RELATIONS A NAIR

TATA MC 243-264
INDUSTRIAL S.C. GRAWHILL (12TH
RELATIONS & SRIVASTAV EDITION)
3 LABOR LAWS A & ARUN 175-205
MONAPPA MEENA PANDEY’S
DYNAMICS OF (5TH EDITION)
INDUSTRIAL C.B.
4 MEMORIA &
RELATIONS IN
INDIA S.V. SUBHASH GOGIO 231-287
GANKAR (1ST EDITION)

FACTORIES ACT IN
A.P A.SUBRAMA
5 NYAM

2. WWW.GOOGLE.COM

64