CRITICAL THINKING AND ANALYSIS

PRACTICE EXERCISE

1. Real estate consultants JLL India released the report, 'Workplace Powered by
Human Experience - an India perspective' in association with the
Confederation Indian Industries (CII) at the Facilities Management Conclave
2017, just recently. 2. More than 7,000 respondents across 12 countries
participated in the worldwide survey. 3. A place of work is no longer just a
property or a physical asset but it is also the place that enables the
organisation and its people to achieve its objectives. 4. As the world moves
from a service economy to an experience economy, workspaces have to
deliver personalised and authentic experiences to its employees, said Susan
Sutherland, APAC Corporate Research for JLL. 5. The workspace should be
able to provide engaging experiences to its employees, give them a sense of
control over the work and mobility and a sense of comfort and fulfilment.

6. The workspace can be leveraged to drive a certain culture, improve agility

and interaction among employees and should take care of their overall health
and well-being.7. The report found that globally, offices in India are the
second densest after Japan on the basis of people sharing their open-plan
work areas. 8. Against the global average of 45 persons sharing the office
space, Japan leads with an average of 68 people followed by India, where 52
people share the same open-plan work areas. 9. In spite of the crowded
office space, Indian professionals are the most mobile, engaged and effective
within their offices in comparison to their counterparts in Asia region. 10.
Around 69% of Indian respondents are very engaged and 74% say they can
work effectively.

11. Indians are also a highly mobile workforce spending on average only 57%
of their time on their desk, when in countries like Japan employees spend
77% of their time at their workstations. 12. This is also seen in the kind of
offices people prefer across geographies.13. Indians prefer to have a lot
more collaborative and open spaces such as meeting rooms, discussion
corners, fitness studios in their offices whereas globally the highest priority
for employees is to have spaces where they can focus. 14. What is another
differentiator is 67% of Indian employees said they are open to moving to hot
desking or other formats of seating layouts which shows they are open to
change. 15. In contrast, Japanese and Australians showed strong resistance
where only 25% Japanese said they are fine moving to hot desks.
16. Indian employees name creativity, happiness, and personal learning and
development as the top three contributors to unique workplace experiences.
17. However, this is subjective.

18.The report recommends that human experience is an impression

organisation leaves on its people beyond the physical environment which
results in greater engagement, empowerment and sense of fulfilment