Professional Documents
Culture Documents
2 Collaboration
3 Database Administration
4 Service Automation
5 Intro to Scripting & Application Tools
Module 1 – 1.1 ServiceNow Overview
Objectives
• What is ServiceNow?
• What is the ServiceNow Instance?
• Users and Groups
• Key Platform UI Components
• Application Navigator
• Content Frame
• Banner Frame
• Mobile Access
• Product Documentation
What is ServiceNow?
ServiceNow is a cloud-
based platform deployed
in a browser that contains
applications and data that
can vary by instance and
user, automating common
business processes
• Go to https://whiteboardfox.com/99840-1018-5527
• Click the Draw button to select a colored pencil.
• Draw lines from the terms in the middle to the associated items in the
surrounding circle.
Application
Navigator
Content Frame
Application Navigator
The Application Navigator is a
list of available applications and
their corresponding modules Modules enable navigation
to different areas of the
platform, including:
– Links to a new record
Application Menu
– Filtered lists of
Applications are a collection records
of modules; modules and data – Special view pages
that deliver a service and
manage business processes
Application Navigator: Filtering
Use the All Applications Above the application list, use the Filter Navigator to
icon to view all applications quickly navigate to applications and modules
within the navigator
Simply begin typing the application or module name:
• Go to https://play.kahoot.it
• Join with the Game Pin provided by the instructor.
• Also, provide your display name
• Go to https://play.kahoot.it
• Join with the Game Pin provided by the instructor.
• Also, provide your display name
• Go to https://whiteboardfox.com/99966-3266-4345
• Click the Options, Add Text button to fill-in-the-blank.
• Enter the correct text and click OK. Then drag it to the location near
the appropriate question.