ISC

COMMERCE

Internal Assessment

Guide Book

2016-2017
Research Project

Background

You must visit any Commercial Bank and find out the procedure to open a saving account. Find
out the details of various Agency & General utility services provided by the Bank.

You research question is ‘Agency & General utility services provided by the Bank’

You must submit a hand written report that does not exceed 1000 words.

Make a note that some Banks fails to provide data, which may undermine the quality of your
report. So before you start, make sure that you will be able to obtain the necessary data from the
chosen Bank.

You must also be aware of ethical considerations.

Step by step guide to the Research

You internal assessment MUST begin with the procedure to open a saving account of a Bank. These will
become the primary planning documents-and will give your research project overall direction. The
following is the format for your research. You MUST follow this format. Each step is clearly explained
below in the box.

I have attached a sample title page – please follow the

Title Page exact outline.
Here you have acknowledge and thank the people who
Acknowledgements helped you with research.

Contents Page List of contents of your project

Introduction about the Bank. (Not less than 100 words)
Introduction Explain the importance/ advantages of opening a Bank
account. (Not less than 150 words)
List out and explain the methodologies used in the
Methodologies used project. Examples: (i) Primary data collected by means
survey. Preparing a questionnaire and collecting the
response of the customers on the quality of services
provided by the Bank. (ii) Secondary data collected from
websites.
Analysis of data
Main results and
findings
Conclusion and Recommendations study. And your recommendations for the improving
Bibliography and references
Appendices
Data may be analyzed by graphical representation of the
information collected from the questionnaire (Which
includes Agency and General utility functions of the
bank)
This must include ALL findings and results.
It shows the outcomes you could generate from the
the quality of services provided by the Bank.
This must be in detailed about references made
throughout the project.
Any further data which you may wish to attach to the
project. (e.g. copy of Application form, pay slip )

EVALUATION CRITERIA
PAPER II – PROJECT WORK – 20 Marks

Candidates will be expected to have completed two projects from any topic covered in Theory.
The project work will be assessed by the teacher and a Visiting Examiner appointed locally
and approved by the Council.
Mark allocation for each Project [10 marks]:

Overall format 1 mark

Content 4 marks

Findings 2 marks

Viva-voce based on the Project

3 marks

NOTE: No question paper for Practical work will beset by the Council.
 Sample research questions:
QUESTIONNAIRE

Dear Sir/Madam

I …………….student of Ambassador School, Dubai, as a part of curriculum conducted a

project on the topic “Agency & General utility services provided by the Bank ”. Hence I
request you to cooperate by filling up this questionnaire to achieve success in the work
undertaken. I ensure you that the information will be kept confidential and will be used for
academic purpose only.

Thank you yours faithfully

PART A

1. Name:
2. Gender:

(a) Male [ ] (b) Female [ ]

3. Marital status

(a) Single [ ] (b) Married [ ]

4. Age

(a) 20 to 26 [ ] (b) 26 to 30 [ ] (c) 30 to 36 [ ]

(d) 36& above [ ]

6. Occupation

(a) Business (b) Profession (c) Student (d) Any other

 PART B

1. Does the Bank have modern equipment?

(a) Strongly agree[ ] (b) Disagree[ ] (c) Uncertain[ ] (d) Agree[ ]

2. Are the materials associated with the service (such as pamphlets or statements) are
visually appealing at the bank.
(a) Strongly agree[ ] (b) Disagree[ ] (c) Uncertain[ ] (d) Agree[ ]

3. Do the employees in the bank give you their prompt services?

(a) Strongly agree[ ] (b) Disagree[ ] (c) Uncertain[ ] (d) Agree[ ]

4. Are the employees in the bank are always willing to help you?
(a) Strongly agree[ ] (b) Disagree[ ] (c) Uncertain[ ] (d) Agree[ ]

5. Which channel you use to access your account?

(a) Direct Branch [ ] (b) Mobile Banking [ ] (c) Net Banking [ ] (d) Phone Banking [ ]