Professional Documents
Culture Documents
1. Introduction ........................................................................................................................ 5
2. Situation Analysis................................................................................................................ 5
Demographic ...................................................................................................................... 7
Geographic.......................................................................................................................... 7
Psychographic ..................................................................................................................... 8
Behavioural ......................................................................................................................... 9
Secondary competitors....................................................................................................... 9
Price .................................................................................................................................. 10
Promotion ......................................................................................................................... 10
Placement ......................................................................................................................... 10
Product ............................................................................................................................. 11
Message ............................................................................................................................ 14
Source ............................................................................................................................... 15
Channel ............................................................................................................................. 15
Appeals ............................................................................................................................. 16
Execution .......................................................................................................................... 16
Social Media...................................................................................................................... 19
Marketing displays............................................................................................................ 20
5.2. Media coverage ......................................................................................................... 21
Qualitative ........................................................................................................................ 23
Quantitative ...................................................................................................................... 23
7. Conclusion ........................................................................................................................ 24
8. References ........................................................................................................................ 25
9. Appendix ........................................................................................................................... 29
The following document is an integrated marketing communications (IMC) plan for the Hunter Valley
based winery, Tatler Wines. The document reviews the current situation of Tatler Wines,
investigates competitors and outlines assumptions, before setting clear objectives for the IMC plan.
To assist in the accomplishment of the objectives, this document proposes an IMC solution that
consists of targeting a new segment of the market by promoting a “hero” wine. The plan details the
proposed media mix including; online social media, paired with more traditional promotional
activities including wine tastings. A detailed communication strategy that includes a schedule and
budget breakdown is outlined alongside the creative strategy. This report concludes with a
suggested approach on how to best monitor the success of the implemented plan.
2. Situation Analysis
Tatler is a vineyard located in the Hunter Valley wine growing district of Lovedale. They are a small
family own vineyard that opened their doors in 1997 (Tatler, n.d a). The primary business of Tatler is
the production and sale of wine. Their wine range consists of 16 wines that are priced from $20 to
$45 per bottle (Tatler, n.d b). They all adorn the Tatler “butler” logo on their label. The Tatler
vineyard has a cellar door for wine tasting, as well as a small tapas style restaurant and 2 small
accommodation options.
2.2. List of assumptions
The following assumptions have been used in the preparation of this plan:
The Hunter Valley wine growing region of Lovedale will continue to produce wine and be
accessible to visitors;
The cost of wine will remain stable for the next 12 months;
Market growth of the wine industry will remain stable or grow as expected;
The media expenses have been budgeted using guide prices, no formal quotations have
been provided;
It is assumed media costs will remain stable for the 12 months preceding the introduction of
The age of the market segment that attends the Lovedale long lunch has been estimated at
25-55. This assumption is based on event photographs, blogs, newspaper articles and images
Instagram), usage rates and active user demographics will remain consistent;
It is assumed that no new competitors will enter the Lovedale vineyard region in the next 12
months;
Whilst there are more than 150 vineyards in the Hunter Valley, it is assumed that Tatler’s
key competitors operate within the same wine growing district, Lovedale;
The assumption that females aged in the 20-30 years age bracket, prefer sweeter sparkling
wines is based on food and wine blogs from the Atlanta wine school (McCluney, 2013) and
Good Food (Teague, 2012). As well as the observation that sweet sparkling wine marketing is
targeted at women. For example Petersons Pink Blush has a woman in pink on the label
The Newcastle Jockey club (NJC) holds 26 races a year, of which some races have up to 3000
attendees (Gleeson, 2014). It is assumed that the average race day will be attended by 1000
people.
The following section breaks down the proposed market segments the IMC plan will target:
Demographic
Whilst the current consumer group targeted by wineries in the Hunter Valley is aged between 55-
35, this campaign aims to separate from its competitors by targeting a younger demographic,
referred to by Loroz and Helgeson, (2013) as Gen Y. The portion of Gen Y targeted is this IMC plan is
aged between 20-37 and female. The targeted consumers are middle to upper class with a high level
of disposable income. Occupation is not a decisive factor. Both females with and without children
are included.
Geographic
The campaign will be predominately targeting local residents living in Newcastle and the Hunter
Valley region. However, intrastate tourists planning to attend the LLL will also be targeted.
(Wine Tours Down Under, n.d)
Psychographic
The purchasers targeted are a mixture of regular wine drinkers, occasional wine drinkers and
celebratory drinkers.
Primary competitors
The Hunter Valley is a tourism hub with over 2.2 million overnight visitors per annum (Hunter Valley
Wine and Tourism Association, 2013). The Lovedale region of the Hunter Valley consists of 12
vineyards (Lovedale Tourism, n.d). These vineyards compete for the same market share and offer
their own variations of the same product (Lovedale Tourism, n.d), therefore they can be considered
primary competitors. Based on a number of differentiating factors, tabled in figure 1.1, Capercaillie
Wine Company, Gartelmann Wines and Adina have been identified as Tatler’s closest
competitors. The four vineyards wines are placed at a similar price point, and are located in close
Secondary competitors
Tatler Wines secondary competitors are the breweries and distillery in the area, as they offer an
alternative to wine. Potters hotel brewery and Matilda bay brew house are both located in the
hunter valley and offer award winning beer (Hunter Valley. n.d b). The Hunter Distillery produces
premium vodka, gin and high end spirits (Hunter Valley. n.d b). These businesses compete with
Price
Tatler wines are priced between $20 and $45. This is on par with neighbouring vineyards as shown if
figure 1.1. This could be seen as a competition pricing strategy as Tatler Wines price point is aligned
to the prices of their competitors (Solomon, Hughes, Chitty, Marshal, & Stuart. 2014). Australia-
migration (2014) estimates the average bottle of wine in Australia costs $13. This is lower than
Tatler’s price point. This indicates Tatler Wines and their primary competitors have adopted a
premium pricing strategy to indicate a more exclusive product than the average wine at the bottle
shop. Wilson (2013) found wine drinkers lean towards dearer wines as they assume cost is directly
Promotion
To promote Tatler wines, a range of marketing mediums have been utilised. The vineyard has a
cellar door where prospective purchasers are able to try the different wines, whilst an employee of
the vineyard discusses the attributes. The vineyard is also a key member of the Lovedale Long Lunch
(LLL). The LLL is an annual, weekend-long event where seven of the Lovedale based wineries
collaborate with food wine and entertainment. Tatler does have a Facebook page, however it is not
regularly updated and at present only has 342 “Likes” (Facebook. n.d).
Placement
Tatler wines can be purchased direct from the winery and online via the Tatler website and selected
Australian wine distribution websites. Some small restaurants may also stock Tatler wines to
accompany their menu. Tatler wines are only sold within Australia and are not currently sold at
Tatler’s primary business is in the production and sale of wines. In line with its competitors, Tatler
also offers two small accommodation options and a tapas restaurant. The accommodation and
restaurant compliment the primary business. Tatler has created 16 different wines including; red’s,
whites and sparkling wines. One key wine on offer is the Tatler Frizzante Semillon. Tatler’s Frizzante
is a sweet sparkling wine that is served chilled. Whilst the Tatler Frizzante has the traditional butler
logo on the label, The Tatler Frizzante label depicts the butler in a fruit hat, as seen below (Tatler, n.d
c). The Tatler name on the label stands out from the other wines in the Tatler range as it is in bright
playful colours.
3. Objectives and Budget
The following marketing plan has been created with the intention of fulfilling the following four
objectives:
1) To achieve a 3% increase in brand awareness within 12 months of initiating the strategies set
2) To record a 6% increase in sales of the Tatler Frizzante 2012 Semillon within 12 months of
3) To receive 1000 “Likes” on the Tatler wines at Lovedale Facebook page within 12 months of
4) To achieve a 10% increase in the number of people attending the cellar door for wine tasting
The budgeting in this plan is based on the arbitrary allocation of $100,000 marketing budget. This
method of budgeting is known as top down budgeting as funds are allocated to the project based on
what is necessary to complete the objective (Piercy, 1987). Whilst this plan works within the
allocated budget, decisions on how the budget will be utilised are based on how the funds can be
NB: For timings, please refer to the Gannt chart in section 5.3
4. Communication and Creative strategy
Strategy is the process of planning steps to accomplish a long term goal (Porter, 2001).
Communications strategies focus on how an organisational message will be executed over a set
period of time to reach a desired goal (Standa, 2013). The proposed communications strategy for
Tatler wines aims to position its product to a different market segment than its competitors. To do
this, a consistent and tailored message will be rolled out across numerous communication platforms
with the purpose of creating awareness within the selected segment and product appeal through
Message
One element of the communication model is the message. The message component is the
information that the source wishes to pass onto the sender (Stern, 1994). When constructing a
message the composer must consider the content, visual and verbal elements of the message and
align it to the aims of the campaign (Palenchar & Heath, 2002). Tatler’s message focuses on
positioning the “hero wine” Tatler’s Frizzante, as sweet, fresh and suitable for a younger
demographic of drinkers (refer to section XX potential customers). To do this the message will
highlight the sweet, fruity and bubbly flavour of the wine whilst emphasising the social aspect of
Furthermore a campaign slogan “fun, friends, Frizzante… from Tatler ” will be reinforced within all
elements of the communication message. Lowrey, Shrum, & Dubitsky (2003) found alliteration can
create a semantic association. Meaning, Frizzante could then be associated with the symbolic words
fun and friends. Phonetic symbolism has also been found to influence the receivers beliefs about
brand attributes (Lowrey et al., 2003). In addition alliteration and other phonetic tools have been
found to aid in memory recall (Toncar & Munch, 2003). The use of a consistent campaign slogan that
Source
Lee and Hogarth (2000, as cited in Eun-ju, Jinkook, & Schumann, 2002) proposed there are three
celebrities), and interpersonal sources such as friends and family. For this campaign the marketer-
provider approach will be used as the message will be coming from Tatler wines. The use of young
female models in the campaign can also be seen as an indirect source. Indirect sources are used to
draw attention to the message (Stern, 1994). Young female models will be chosen as that is the
target market of the campaign. Consumers are more likely to be influenced by someone they
identify with (Stern, 1994). Whilst it is likely there will be some element of interpersonal
communication, especially with the use of social media, this document focuses on the controllable
communication messages.
Channel
A multi-channel approach will be adopted for this campaign. Multi-channel approaches allow
marketers to utilise numerous media channels to maximise exposure (Stern, 1994). As part of the
multi-channel approach both personal and non-personal channels will be used. Personal channels
such as direct sales at cellar doors or special events will be called upon. Non-personal channels
including; radio, visual adverts, direct mail, social media and personal selling will be used
Thorough planning and consideration of the marketing message can increase the chances that the
message receiver will interpret the campaign as intended (Crilly, 2008). The proposed campaign
aims to create a favourable awareness amongst the target market. The desired response from the
target market is the creation of a positive association between Tatler wines with fun and socialising
Appeals
The proposed campaign will utilise emotional appeals to capture the attention of the desired market
segment. Emotional appeals highlight the products ability to meet social and psychological needs
(Yang, Liu, Huang, & Yang, 2010). Emotional appeals focus on experiences and feelings (Dunne,
2006). Loroz and Helgeson (2013) found Gen Y are very social creatures that place a high importance
on psychological needs such as esteem and self-fulfilment. As consumers in the Gen Y group are the
intended message receiver of the communications, utilising emotional appeals will assist in
capturing the attention of the demographic. The key emotions targeted in the communications
Execution
Calantone, Di Benedetto and Song (2011) found an informed execution strategy can lead to
increased brand reputational value. However, it is vital that the execution is appropriately aligned to
the targeted segments (Calantone et al., 2011). Tatler’s campaign will utilise imagery and personality
(Branthwaite, 2002 as cited by Ristimaki & Svahn, 2010). Images of females enjoying Tatler’s
Frizzante champagne in a social setting will be used in the campaign. Personality symbols can be
personality symbols and characters that share similar attributes to the consumer or to the
consumers ideal state are a strong advertisement tool (Campbell, 2002). Tatler’s campaign will use
attractive females aged between 22-27, similar to the target demographic. The selected campaign
personalities will be well dressed and modern, smiling and having a good time with friends. The use
of imagery and personality symbols will be used as emotional appeals in the communication
messages.
A Media mix refers to which traditional marketing communication tools will be utilised in a
campaign. IMC utilises numerous media elements to create a thorough media coverage and reach of
the campaign. It is proposed that Tatler uses the following media mix for their 2015 marketing
schedule:
Direct marketing
Special events
Media advertising
Sales promotion
The point of purchase for Tatler wines is their cellar door. Experienced sommeliers will be available
to assist customer throughout wine tasting and enticing them to purchase. All cellar door employees
will be well versed in the product to provide seamless service. Davies (1992) found retailers can be
seen as an extension of a brand. As a result, the point of sale will be adorned throughout the
campaign with bowls of fruit and standing banners that promote the hero wine.
Direct marketing
Direct marketing is where communications are created and addressed to the intended
recipient(Hauser, 2008). For this campaign the existing member mailing list will be utilised to contact
people quarterly to inform them about what is going on at Tatler wines. This will be executed via
email. Two letters will be created each quarter. One will be a generalised letter similar to the existing
template, the second letter will be aligned with the campaign and will promote the Frizzante and
include imagery of fruit. The demographics of the member will determine which letter they receive.
This segregation will take place to ensure the existing older market does not feel disconnected from
Special events are one-off or limited time occasions generally focused on a particular theme or
memorable happening (Hede & Kellett, 2011). When using a special event as a marketing platform, a
stronger reaction will occur if the theme of the event is aligned with the product and/or marketing
communications (Hede & Kellett, 2011). This plan proposes that Tatler utilise special events that
their target market would attend as a marketing platform. It is proposed events such as the Lovedale
long lunch and race days at the Newcastle Jockey Club would be appropriate as they are both days
that the target demographic might attend, as well as the day revolving around people getting
dressed up and consuming alcohol, which is aligned to the psychographic nature of the target
market.
Both the Lovedale Long Lunch and race days would be an ideal time to have a tasting station where
consumers are able to sample the product. It is proposed that Tatler focus on the hero wine (the
Frizzante) at these events and include a sales promotion such as the inclusion of a Tatler fruit cork
with the purchase of a bottle of wine. Tatler can also use this platform to inform new customers of
the social media presence and to sign people up to the mailing list.
Social Media
Social media is an online communication platform such as Facebook, Twitter and YouTube (Lee,
2013). Social media is both a conversation starter and cost effective advertising tool that is being
used globally to reach audience and share messages (Lee, 2013). Whilst it does not cost to post
messages to audiences online, the human effort required to post, respond to posts and monitor
conversations relating to the brand is where the expense lies (Lee, 2013).Social media will be used
throughout the year as a means of connecting with the Gen Y target market. Ruth et al.(2013) found
Gen Y are one of the most active users of social media. The social media presence will include posts
and imagery aligned to the campaign, as well as small promotions where entrants are required to
“like and share” pictures for their chance to win. Herbison (2014) found that Gen Y-ers are more
perceptive to social media tactics that are aligned to their values. To align with the values of the
target market the social media presence will reinforce images of fun and socialising.
Print Media
Print media is a temporary communication channel that includes newspapers, magazines and
newsletters (Hauser, 2008). Tatler will place advertisements in local newspapers in the lead up to
events. The advertisements will include imagery aligned to the campaign paired with information on
Marketing displays
Billboards, posters and signage will be utilised throughout the campaign to reach a wider audience.
As Billboards are something consumers see in passing it is important to keep the word count low to
increase the chance of the message being received and remembered (Sugget, n.d). As a result the
Billboard signage will make the campaign slogan (Fun, Friends, Frizzante… from Tatler) the hero. IN
addition to billboards the campaign will use floor pull up banners at the point of sale and
Media coverage discusses the exposure the marketing message will receive (Porter, 2001). For this
campaign the Newcastle and Hunter Valley regions will receive the most media emphasis as this is
the base of the target market. The use of media mix elements, such as posters, stands and billboards
at special events (e.g. the Newcastle Races) where the target market are likely to attend will increase
the chance of media exposure. Due to the small geographical size of the target market, localisation
of the marketing message will not be required. The use of local Newcastle and Hunter Valley
Newspaper and radio advertisement will allow the campaign to reach a higher percentage of the
Target market in comparison to the posters and billboards which will be in fixed locations. The Social
media element of the campaign will have the greatest reach and generate the largest exposure.
Tatler will employ a pulsing media schedule. A pulsing media schedule, whilst constant, also employs
bursts of intermittent media spend to avoid over saturation (Naik, 1999). The benefit of a pulsing
media schedule is that whilst some elements of the campaign are promoted throughout the year,
the company will employ a greater media push at specific points in the year. Whilst Tatler will utilise
social media and promotional items constantly throughout the year, communication activities such
as radio and print media will only be used at peak times. Peak times for Tatler will include the lead
up to the Lovedale Long Lunch and racing season at the Newcastle Jokey Club.
6. Campaign evaluation
The marketing decisions in this communication plan are all aimed at achieving the four objectives set
out in section 3.1. Therefore the effectiveness of the campaign is determined by how well each of
the objectives were fulfilled. To measure the success of objectives two approaches can be taken;
quantitative and qualitative. Quantitative measurements utilise numbers and hard data to
determine results (Lavidge & Steiner, 1961). Comparatively qualitative research measures the social
Qualitative
Objective one aims at increasing awareness of the Tatler brand. Awareness is defined as the
conscious knowledge of a product (Lavidge & Steiner, 1961). A qualitative approach will be taken to
measure the success of objective one. As the objective seeks an increase in awareness a base line
reading of the current awareness level must first be captured. This will be done via a phone survey
of 100 females aged between 20-37 based in the Newcastle region. The phone survey will ask
questions relating to the hunter valley wineries and sparkling wine. At the end of the campaign the
same survey will be completed again. The number of survey participants who specifically refer to
Tatler wines or Tatler Frizzante will be measured against the base results to gauge an increase.
Quantitative
A quantitative approach will be used to measure the success of campaign objectives two, three and
four. To measure the rise in sales a base sales figure will need to be calculated prior to the
commencement of the campaign. At the conclusion of the campaign a second reading of sales
figures will be captured and compared against the first, thus giving a conclusive measurement of
sales movements.
Throughout the campaign the Facebook site and the number of “likes’ achieved will be measured.
Quarterly readings of the “likes” should be completed to ensure the site is tracking to the objective.
If it is lagging, additional Facebook promotion (posts and “share promotions”) may be implemented
The number of guests who attend the Tatler cellar door will be measured in two quantitative ways: a
simple door count as people enter tallied on a monthly basis, and secondly, the number of people
who sign up for the Tatler newsletter. Similar to measuring sales, it is vital that a base reading is
recorded in order to determine if there has been an increase. At the conclusion of the campaign
Whilst the quantitative and qualitative measures will help track the success of the campaign, the
data will also be useful in determining changes required and optimisations for future campaigns.
7. Conclusion
A complete integrated marketing communications plan has been completed for Tatler Wines. As
part of the plan a situational analysis has been completed and four marketing objectives set. In order
to meet the objectives this document proposes an IMC solution that consists of targeting a new
segment of the market by promoting a “hero” wine. A detailed communication strategy that
includes a schedule and budget breakdown is outlined alongside the creative strategy. This report
concludes with a suggested approach on how to best monitor the success of the implemented plan.
It is proposed that implementation of this plan will result in the achievement of the set
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Wirral Grange Vineyard. (n.d). Welcome to Wirral Grange. Retrieved 26 September, 2014, from
http://www.wirralgrange.com.au/
Yang, D.-J., Liu, C.-Y., Huang, H.-P., & Yang, S.-W. (2010). A FIT PERSPECTIVE: A CRITICAL FACTOR
TO COMMUNICATION MARKETING. International Journal of Organizational Innovation
(Online), 3(2), 416-437.
9. Appendix
($AUD) wines
Vineyard in the
hunter Valley
sales
Winery distribution
Wine
Company
beers
Cottage restaurant
Vineyard
Promise
Estate
Wilderness
Estate
Estates
Hunter wedding
Valley
Grange vineyard
Vineyard
(Adina, n.d; Allandale, n.d; Capercaillie, n.d; De Bortoli Wines, n.d; Emma's of Lovedale, n.d;
Gartelmann, n.d; Midnights Promise, n.d; Sandalyn Wilderness Estate, n.d; St Clements Estates, n.d;
Indoor floor pull-up poster – Used for indoor promotion e.g. at the Cellar door
Female voice – “It’s that time of the year where you want to get glammed up and enjoy the summer
festivities with your girl-friends.
This summer share a sparkly glass of Tatler Frizzante, the signature summer wine!
2 shfdkjsdhfk
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Dear ksdlkfj,
Make sure you book in early for a day up at Lovedale to enjoy the
best of what our Hunter provides.
Also, with every purchase of our Tatler Frizzante, we will give you
one of our fun, fruit cork stoppers as a memento! There are six to
collect so hurry and book your next visit to Tatler wines.
Best wishes,
Hjakjflds
Figure 9 – Newspaper advert
Add space
Web banner that links to the Tatler Website from the Newcastle Herald Web page