Professional Documents
Culture Documents
Te Kaunihera Tapuhi o Aotearoa/The Nursing Council Consumers’ Rights) Regulations 1996 and the Health
of New Zealand (‘the Council’) under the Health Information Privacy Code 1994. The Act and Code of
Practitioners Competence Assurance Act 2003 (‘the Act’) Rights can be found at http://www.legislation.govt.nz
is the responsible authority that governs the practice of The Code of Conduct for nurses is a set of standards
nurses. The principle purpose of the Act is to protect the defined by the Council describing the behaviour or conduct
health and safety of members of the public by providing that nurses are expected to uphold. The Code of Conduct
mechanisms to ensure health practitioners are competent provides guidance on appropriate behaviour for all nurses
and fit to practise their professions. The Council sets and and can be used by health consumers, nurses, employers,
monitors standards in the interests of the public and the the Nursing Council and other bodies to evaluate the
profession. The Council’s primary concern is public safety. behaviour of nurses. Failure to uphold these standards of
This Code outlines the standards of ethical conduct set by behaviour could lead to a disciplinary investigation.
the Council under section 118(i) of the Act.
Nurses are expected to uphold exemplary standards
This Code complements the legal obligations that of conduct while undertaking their professional role.
nurses have under the Act, the Health and Disability Because nurses must have the trust of the public to
Commissioner (Code of Health and Disability Services undertake their professional role, they must also have
Nursing Council of New Zealand, PO Box 9644, Wellington 6011 a high standard of behaviour in their personal lives.
www.nursingcouncil.org.nz
Published June 2012
This Code is the overarching document that describes
The Code of Conduct for nurses has been revised and rewritten. This document professional conduct. Other documents, such as the
replaces the previous Code of Conduct for nurses published by the Nursing Council Guideline: Professional Boundaries (2012) and Guideline:
of New Zealand between 1995 and 2011.
©
Nursing Council of New Zealand June 2012
Social media and electronic communication (2012),
ISBN 978-0-908662-45-6 provide more detailed guidance on specific conduct areas.
Contents
The principles of Te Tiriti o Waitangi/the Treaty of Eight principles with standards form the framework
Waitangi, partnership, protection and participation, for the code. These principles are based on the values
underpinning professional conduct and are of equal
are integral to providing appropriate nursing services importance.
-
for Maori. Specific guidance for nurses can be found
P R INC IP L E 1.
in the Council’s Guidelines for Cultural Safety, the Treaty Respect the dignity and individuality of health consumers 4
- Health in Nursing Education
of Waitangi and Maori P R INC IP L E 2.
and Practice (amended 2011). Respect the cultural needs and values of
health consumers 4
This is not a Code of Ethics – it does not seek to
P R INC IP L E 3.
describe all the ethical values of the profession or Work in partnership with health consumers to promote
to provide specific advice on ethical issues, ethical and protect their well-being 5
frameworks or ethical decision making. This type of P R INC IP L E 4.
advice is provided by professional organisations. Maintain health consumer trust by providing safe
and competent care 6
While mandatory language such as ‘must’, ‘shall’
P R INC IP L E 5.
and ‘will’ has restricted use throughout this Code, Respect health consumers’ privacy and confidentiality 7
it is important for nurses to understand there is an P R INC IP L E 6.
expectation that they will adhere to these standards. Work respectfully with colleagues to best meet
health consumers’ needs 8
The term ‘health consumer’ has been used throughout
P R INC IP L E 7.
this document as it is used in the Act. It means an Act with integrity to justify health consumers’ trust 8
individual who receives nursing care or services.
P R INC IP L E 8.
This term represents patient, client, resident, or Maintain public trust & confidence in the
disability consumer. nursing profession 10
Values underpinning professional conduct
Respect Partnership
Treating health consumers, families and colleagues with Partnership occurs when health consumers are given
respect enables nursing relationships that support health sufficient information, in a manner they can understand,
consumers’ health and well-being. Treating someone in order to make an informed choice about their care
with respect means behaving towards that person in and treatment, and are fully involved in their care and
a way that values their worth, dignity and uniqueness. treatment. Their independence, views and preferences
It is a fundamental requirement of professional nursing are valued. Nurses must be aware of the inherent power
relationships and ethical conduct. imbalance between themselves and health consumers,
especially when the health consumer has limited knowl-
Trust edge, may be vulnerable or is part of a marginalised
Nurses are privileged in their relationships with health group.
consumers. Nurses need to establish trusting relation-
ships with health consumers to effectively provide care Integrity
that involves touch, using personal information, emotion- Being honest, acting consistently and honouring our
al and physical support, and comfort. Health consumers commitments to deliver safe and competent care is
need to be able to trust nurses to be safe and compe- the basis of health consumers’ trust in nurses. Integ-
tent, not to harm them and to protect them from harm. rity means consistently acting according to values and
They need to trust nurses to work in the interests of principles, and being accountable and responsible for
their health and well-being, and promote their interests. our actions. As professionals, nurses are personally
Nurses must be trustworthy and maintain the public’s accountable for actions and omissions in their practice,
trust in the nursing profession. and must be able to justify their decisions.
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P R I NC I P LE 1 .
Standards
1.1 Respect the dignity of health consumers and 1.6 Practise in a way that respects difference
treat them with kindness and consideration. and does not discriminate against those in your
Identify yourself and your role in their care. care on the basis of ethnicity, religion, gender,
1.2 Take steps to ensure the physical environment sexual orientation, political or other opinion,
allows health consumers to maintain their disability or age.
privacy and dignity. 1.7 Do not prejudice the care you give because
1.3 Listen to health consumers, ask for and respect you believe a health consumer’s behaviour
their views about their health, and respond contributed to their condition.
to their concerns and preferences where 1.8 Do not impose your political, religious and cultural
practicable. beliefs on health consumers, and intervene if you
-
1.4 Work in partnership with the family/whanau of see other health team members doing this.
the health consumer where appropriate and be 1.9 You have a right not to be involved in care
respectful of their role in the care of the health (reproductive health services) to which you
consumer. object on the grounds of conscience under
1.5 Treat health consumers as individuals and in section 174 of the Act. You must inform the
a way they consider to be culturally safe (see health consumer that they can obtain the service
Guidance: cultural safety). from another health practitioner.
1.10 Take steps to minimise risk and ensure your
care does not harm the health or safety of
health consumers.
P R I NC I P LE 2 .
Standards
2.1 Practise in a way that respects each health 2.6 Understand Maori- health inequalities and pay
consumer’s identity and right to hold personal particular attention to the health needs of the
beliefs, values and goals. community you nurse in.
2.2 Assist the health consumer to gain appropriate 2.7 Ensure nursing care is culturally appropriate and
support and representation from those who - health consumers and their
acceptable to Maori
understand the health consumer’s first-language -
whanau, and is underpinned by the recognition
culture, needs and preferences. - are a diverse population.
that Maori
2.3 Consult with members of cultural and other 2.8 Acknowledge and respond to the identity,
groups as requested and approved by the -
beliefs, values and practices held by Maori,
health consumer. and incorporate these into nursing care.
2.4 Reflect on and address your own practice - models of health into everyday
2.9 Integrate Maori
and values that impact on nursing care in practice and when developing care plans.
relation to the health consumer’s age, ethnicity, 2.10 Promote access to services which meet the
culture, beliefs, gender, sexual orientation - health consumers.
needs of Maori
and/or disability.
- health consumers
2.5 Work in partnership with Maori
-
and their whanau/family to achieve positive
health outcomes and improve health status.
4
Guidance: Cultural Safety
P R I NC I P LE 3 .
5
P R I NC I P LE 4 .
Guidance: Documentation
• K
eep clear and accurate records of the discussions
you have, the assessments you make, the care
and medicines you give, and how effective these
have been.
• C
omplete records as soon as possible after an
event has occurred.
• Do not tamper with original records in any way.
• E
nsure any entries you make in health consumers’
records are clearly and legibly signed, dated and
timed.
• E
nsure any entries you make in health consumers’
electronic records are clearly attributable to you.
• Ensure all records are kept securely.
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P R I NC I P LE 5 .
Standards
5.1 Protect the privacy of health consumers’ 5.7 Health consumers’ personal or health information
personal information. is accessed and disclosed only as necessary for
5.2 Treat as confidential information gained in the providing care.
course of the nurse-health consumer relationship 5.8 Maintain health consumers’ confidentiality and
and use it for professional purposes only. privacy by not discussing health consumers, or
5.3 Use your professional judgment so that concerns practice issues in public places including social
about privacy do not compromise the information media. Even when no names are used a health
you give to health consumers or their involvement consumer could be identified6.
in care planning.
5.4 Inform health consumers that it will be necessary
to disclose information to others in the health
care team.
5.5 Gain consent from the health consumer to
disclose information. In the absence of consent
a judgement about risk to the health consumer
or public safety considerations must be made5.
5.6 Health records are stored securely and only 5
Refer to Privacy Commissioner (2008), Health Information Privacy Code 1994
and Commentary (2008 edition) for more information.
accessed or removed for the purpose of 6
This caution applies to social networking sites, e.g. Facebook, blogs, emails,
providing care. Twitter and other electronic communication mediums.
Confidentiality and privacy are related, but distinct a legitimate “need to know”. Any breach of this trust,
concepts. Any health consumer information learned even inadvertent, damages the particular nurse-health
by the nurse during the course of treatment must be consumer relationship and the general trustworthiness
safeguarded by that nurse. Such information may of the profession of nursing.
only be disclosed to other members of the health care
Adapted from National Council of State Boards of
team for health care purposes. Confidential information
Nursing (2011), White Paper: A nurse’s guide to the
should be shared only with the health consumer’s
use of social media.
informed consent, when legally required or where failure
to disclose the information could result in significant
harm. Beyond these very limited exceptions the nurse’s
obligation to safeguard such confidential information
is universal.
Privacy relates to the health consumer’s expectation
and right to be treated with dignity and respect.
Effective nurse-health consumer relationships are built
on trust. The health consumer needs to be confident
that their most personal information and their basic
dignity will be protected by the nurse. Health consumers
will be hesitant to disclose personal information if they
fear it will be disseminated beyond those who have
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P R I NC I P LE 6 .
P R I NC I P LE 7 .
Standards
7.1 Be open and honest in your interactions with value could be interpreted as the nurse gaining
health consumers. personal benefit from his/her position, the
7.2 Protect vulnerable health consumers from nurse taking advantage of a vulnerable health
exploitation and harm8. consumer, an attempt to gain preferential
treatment, or an indicator of a personal or
7.3 Act promptly if a health consumer’s safety is emotional relationship10.
compromised.
7.7 Do not ask for or accept loans or bequests from
7.4 Act immediately if a health consumer has a health consumer or anyone close to a health
suffered harm for any reason. Minimise further consumer10.
harm and follow organisational policies related
to incident management and documentation. A 7.8 Do not enter into a business agreement with a
full and prompt explanation should be made by health consumer or former health consumer that
the appropriate person to the health consumer may result in personal benefit10.
concerned and, where appropriate, their family
about what has occurred and the likely outcome.
7.5 Act in ways that cannot be interpreted as, or do 8
Also refer to the amendments to the Crimes Act 1961 that place an obligation
not result in, you gaining personal benefit from on people who have care of a vulnerable adult or child and make it an offence
to fail to protect a child or vulnerable adult from risk of death or grievous bodily
your nursing position. harm or sexual assault. Refer to sections 151, 152, 195 and 195A.
9
Hospitality in this context does not mean social or cultural rituals of offering/
7.6 Accepting gifts, favours or hospitality9 may sharing food within a care episode. It means hospitality that goes beyond the
care context, e.g. a cruise on the harbour or an invitation to a sporting event.
compromise the professional relationship with 10
See Nursing Council of New Zealand (2012), Guideline: Professional
a health consumer. Gifts of more than a token Boundaries for more detailed guidance and explanation. 8
7.9 Do not act for health consumers in your care
through representation agreements nor accept
power of attorney responsibilities to make
legal and financial decisions on behalf of health
consumers10.
7.10 Declare any personal, financial or commercial
interest which could compromise your
professional judgement.
7.11 Do not misuse your professional position to
promote or sell products or services for personal
gain.
7.12 Respect the possessions and property of health
consumers in your care.
7.13 Maintain a professional boundary between
yourself and the health consumer and their
partner and family, and other people nominated by
the health consumer to be involved in their care.
7.14 Do not engage in sexual or intimate behaviour or
relationships with health consumers in your care
ee Nursing Council of New Zealand (2012), Guideline: Professional
S
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or with those close to them. Boundaries for more detailed guidance and explanation.
• Maintain professional boundaries in the use of social • Sexual relationships between nurses and persons
media. Keep your personal and professional lives with whom they have previously entered into a
separate as far as possible. Avoid online relationships professional relationship are inappropriate in most
with current or former health consumers. Do not use circumstances. Such relationships automatically raise
social media or electronic communication to build or questions of integrity in relation to nurses exploiting
pursue relationships with health consumers. the vulnerability of persons who are or who have
been in their care. Consent is not an acceptable
• Text messaging may be an appropriate form of
defence in the case of sexual or intimate behaviour
professional communication, e.g. reminding health
within such relationships.
consumers about appointments. Nurses must
be aware of professional boundaries and ensure More information is contained in Nursing Council of
communication via text is not misinterpreted by New Zealand (2012), Guideline: Professional Boundaries
the health consumer or used to build or pursue and Nursing Council of New Zealand (2012), Guideline:
personal relationships. Social media and electronic communication.
• You should seek the reassignment of care, if
possible, of health consumers with whom you
have a pre-existing, non-professional relationship.
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P R I NC I P LE 8 .
Nursing Council of New Zealand (2012), Guideline: Social media and electronic
believe the practice environment is compromising communication and New Zealand Nurses Organisation, NZNO National
the health and safety of health consumers (see Student Unit and Nurse Educators in the Tertiary Sector (2012), Social media
and the nursing profession: a guide to online professionalism for nurses and
Guidance: escalating concerns). nursing students.
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Guidance: Fitness to practise and public confidence
• You have an ethical obligation to raise concerns • If your efforts to resolve the situation within the
about issues, wrongdoing or risks you may have workplace continue to be unsatisfactory, escalate
witnessed, observed or been made aware of within your concerns to another body, e.g. Ministry
the practice setting that could endanger health of Health, Health and Disability Commissioner,
consumers or others. Put the interests of health Nursing Council or other health professional
consumers first. regulatory authority12.
• If you are unsure, seek advice from a senior
colleague or professional organisation.
• Raise your concerns with colleagues or other
members of the team if they are contributing
to your concerns.
• Formally raise your concerns with your manager or
Refer to Office of the Ombudsmen, A guide to the Protected Disclosures Act,
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a senior person within your employment situation. for general information about the Protected Disclosures Act (sometimes called
Escalate your concerns to a higher level within your the “whistle-blowing” legislation). It describes what protected disclosures are,
who can make protected disclosures when disclosures are protected and the
employing organisation if the issue is not resolved. role of an Ombudsman.
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GLOS S A RY.
Nursing Council of New Zealand (2007), Competencies Nursing Council of New Zealand (2011), Guideline:
for Registered Nurses. responsibilities for direction and delegation of care
to enrolled nurses.
Nursing Council of New Zealand (2008), Competencies
for the Nurse Practitioner Scope of Practice. Nursing Council of New Zealand (2012), Guideline:
Professional boundaries.
Nursing Council of New Zealand (2010), Competencies
for Enrolled Nurses. Nursing Council of New Zealand (2012), Guideline:
Social media and electronic communication.
Nursing Council of New Zealand (2010), Guideline:
Expanded Practice for Registered Nurses. Health and Disability Commissioner (Code of
Health and Disability Services Consumers’ Rights)
Nursing Council of New Zealand (2011), Guidelines
- Regulations 1996.
for Cultural Safety, the Treaty of Waitangi and Maori
Health in Nursing Education and Practice. Privacy Commissioner (2008), Health Information
Privacy Code 1994 and commentary (2008 edition).
Nursing Council of New Zealand (2011), Guideline:
delegation of care by a registered nurse to a health United Nations (1948), Universal Declaration
care assistant. of Human Rights.
R E FE R E NC E S .
Australian Medical Council (2009), Good Medical New Zealand Nurses Organisation (2010),
Practice: A Code of Conduct for Doctors in Australia. Code of Ethics.
Australian Nursing and Midwifery Council (2008), New Zealand Nurses Organisation (2010),
Code of Professional Conduct for Nurses in Australia. Documentation.
College of Nurses Aotearoa NZ (2011). Complementary New Zealand Nurses Organisation, NZNO National
and Alternative Therapies Policy. Student Unit and Nurse Educators in the tertiary
sector (2012), Social media and the nursing profession:
Medical Council of New Zealand (2008). Good Medical
a guide to online professionalism for nurses and
Practice: A Guide for Doctors.
nursing students.
Midwifery Council of New Zealand (2010), Code of
Nursing and Midwifery Council (2008), The Code:
Conduct.
Standards of Conduct, Performance and Ethics for
Ministry of Health (2011), Medicines Care Guides Nurses and Midwives.
for Residential Aged Care.
Nursing and Midwifery Council (2010), Raising and
National Council of State Boards of Nursing (2011), Escalating Concerns: Guidance for Nurses and Midwives.
White Paper: A nurse’s guide to the use of social media.
Office of the Ombudsmen, A guide to the Protected
New Zealand Nurses Organisation (2007), Guidelines Disclosures Act, http://www.ombudsmen.parliament.nz/
for Nurses on the Administration of Medicines. index.php?CID=100068#oa
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