AC1239289

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Mr Gaurav Kumar
Flat No-895, Sec-12,
AC1239289
New Delhi
Rk Puram
Delhi 110022
Delhi
Mob. : 8826133880

30/04/2018
Dear Mr Gaurav Kumar
Congratulations on buying CPP Asset Care and welcome to the CPP family! We thank you for
choosing to buy CPP Asset Care and hope you will enjoy the benefits the membership offers you.
This welcome pack contains the following that explain all aspects of your CPP Asset Care
membership:
· A benefit guide explaining key benefits of your membership
· Detailed Terms and Conditions of your membership (including terms of the extended
warranty provided by the insurer)
· Easy-to-use instructions for benefits that are part of your membership
Your membership details along with the details of the asset purchased by you are mentioned
overleaf. Don't hesitate to get in touch with us on the contact details mentioned for any
assistance regarding your membership.
Important Note: The Extended Warranty is provided by an Indian general insurance company
registered with IRDA as an add-on complimentary benefit of CPP Asset Care product under the
group insurance policy taken by CPP and is not in conjunction with any of the brand entities of
appliance purchased by you. Please refer to the enclosed group insurance policy terms &
conditions for more details.
Your CPP Asset Care membership can also be accessed online. Login to the Members Area section
on www.cppassetcare.in and you can view/download your e-welcome pack, make changes in your
personal, asset related details and request for a duplicate physical welcome pack.
Thank you again becoming a CPP Asset Care member and congratulations on choosing to place
your appliances in safe hands!
Yours sincerely
For CPP Assistance Services Private Limited

Prachala Singh
Head – Customer Service

AC
 CPP Asset Care - Membership details cum Sales Proforma*
Name of Customer Mr Gaurav Kumar
Address of Customer Flat No-895, Sec-12,
New Delhi
Rk Puram
Delhi110022
Delhi
Membership No. AC1239289
Membership Start Date 16-APR-18
Membership End Date 15-APR-21
Product Detail Asset Care 3 year membership
# Price (Inclusive of all taxes) ` 10779 *

# Asset Details
HITACHI HOME & LIFE Manufacturer Warranty Term (in
Brand 2
SOL.(INDIA) LTD Years)
Extended Warranty Term (in
Asset Category AIR CONDITIONER 3
Years)
Model No. RMC324HBEA Invoice No. UTN/R-0015/18-19
Serial No. 180C61697 Invoice Amount (`) 48500
BFL LAN No. 401BEW71537463

*Includes 18% Goods & Service Tax.

If you are a registered person under the Goods and Services Tax Law and wish to avail the credit of Goods and Services Tax
paid by you on our Membership Fee then you are requested to notify us your Legal Name, Address and GSTIN within 7 days of
receipt of this letter else it shall be assumed that you are a Unregistered Person under Goods and Services Tax Law.
# Advance payment of Membership Fees is the essence of the commencement of our contract with you. Invoice will be
generated on receipt of Membership Fees
As stated in terms and conditions, 40% of the Membership Fees (incl. of taxes) is towards Incorporation (or Renewal) of Your
Membership, while the rest of the Fees is allocated towards Services.

For CPP Assistance Services Private Limited

Prachala Singh
Authorised Signatory

Company CIN U67120DL2007PTC170592 Company PAN No. AADCC2489H GSTIN. 06AADCC2489H1ZM

Customer Care: 1860-258-3030 Corporate address: CPP Assistance Services Pvt. Ltd.
(Monday - Sunday,11am to 9pm) Ground Floor, Wing – A, Golf View Corporate Tower–A,
E-mail: cpp.assetcare@cppindia.com Golf Course Road, Sector – 42,Gurgaon – 122002, Haryana
www.cppassetcare.in CIN: U67120DL2007PTC170592
 Product Terms & Condi ons
Terms & Condi ons of Your ‘CPP Asset Care’ Membership
(Purchased through BFL)
Please read this document carefully. It sets out the informa
on
and terms and condi
ons of Your contract with Us for the ‘CPP
Asset Care’ Membership services.
Please read this document carefully and keep it in a safe place
Defini ons
Where the following words are used in these terms and condi-

ons, they will have the meanings shown below:
Abroad – In a country other than India.
Agreement – These terms and condi
ons of the Asset Care ser-
vices and any subsequent changes thereto.
Appliance – New appliance purchased by You and financed
from BFL (AIR CONDITIONER)
BFL – Bajaj Finserv Limited, whose registered oce is at 4th
Floor, Bajaj Finserv Corporate Oce, O Pune Ahmednagar
Road, Viman Nagar, Pune – 411014, Maharashtra (and from
whom You may have financed Your Appliance and / or Asset
Care Membership Fee)
Card – Your credit, debit, prepaid, cash and other similar cards.
Card Loss – Loss by You or the from You of a Card.
CPP - CPP Assistance Services Private Limited, whose corporate
oce address is at Ground Floor, Wing – A, Golf View Corpo-
rate Tower–A, Golf Course Road, Sector – 42,Gurgaon – 122002,
Haryana, India and registered oce is at A-370, 2 Floor, Kalkaji,
New Delhi 110019.
EROS Now – Eros Interna
onal Ltd. and (or) Eros Interna
onal
Plc.
F-Secure – F-Secure Corpora
on and (or) F-Secure Private Lim-
ited.
F-Secure SAFE - A comprehensive security solu
on rela
ng to
Your mobile phone or tablet (including iPAD), which is owned
and provided by F-Secure.
Fee – Means the amount inclusive of applicable taxes (printed in
Your Welcome Pack and as shown in the table at the last page of
this Agreement as applicable to You) that You pay towards: (a)
the Incorpora
on Fee, as the case may be; and (b) the Service
Fee, when You purchase Your Membership. CPP reserves the
right to revise its Fee at any point of
me.
Home – The place where You permanently reside; which You
have given Us as Your address while registering for the Mem-
bership
Incorpora on Fee – A part of the total Fee, i.e., an amount
equal to 40% of Membership Fee (incl. of taxes), that You pay
for incorpora
on or renewal of your Membership, as the case
may be, with CPP.
India Assistance – India Roadside Assistance Private Limited
Jeeves – Jeeves Consumer Services Private Limited
Member – The person who has purchased and who has called
CPP to register for the Membership.
Membership - Your right to use the Service for which You pay
the Fee, subject to these Terms & Condi
ons or as agreed with
You from
me to
me.
Mo veprime – Mo
veprime Consumer Electronics Private Lim-
ited
Period of Agreement – Period of one (1), two (2) or three (3)
years, as the case may be, from the Start Date for which You
have paid the Fee.
Registered Vehicle – The vehicle You have registered with Us for
Roadside Assistance.
Roadside Assistance – Means the services, which will be pro-
vided to You by India Assistance in rela
on to the breakdown of
Your Registered Vehicle.
Start Date – The start date for Your Membership when You have
purchased the Appliance and are registered with Us.
Service – Shall have the meaning given to it in paragraph A
below read in conjunc
on with Annexure 1 at the end of this
Agreement (which specifies the benefits as applicable to You
and will be provided to You for the Membership purchased by
You).
Service Fee – A part of the total Fee, other than Incorpora
on
Fee, that You pay for availing the Services.
SonyLIV – Online streaming services of various contents oered
by SPN
SPN – Sony Pictures Networks India Private Limited.
Wardwiz - Wardwiz India Solu
ons Private Limited
We, Us, Our – CPP.
Welcome Pack - Means the pack You get or We send to You
when You have purchased the Service containing these terms
and condi
ons and other informa
on relevant to the Service.
Year – A period of twelve (12) consecu
ve months.
You, Your – The Member.
The CPP Asset Care Service is provided by CPP Assistance Ser-
vices Private Limited, whose corporate oce address is Ground
Floor, Wing – A, Golf View Corporate Tower–A, Golf Course
Road, Sector – 42,Gurgaon – 122002, Haryana, India in conjunc-

on with its third party suppliers/service providers.
Should You have any queries about these terms and condi
ons
or Your Membership, You can contact Us by email at cpp.asset-
care@cppindia.com or by telephoning Us on 1860-258-3030
(between 11 AM – 9 PM, Monday – Sunday). You can also write
to Us at the following address:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Oce,
New Delhi – 110019
A. Services of Asset Care Membership (Please refer Annex-
ure 1 of this Agreement for the benefits as applicable to
You for the Membership purchased by You):
A1: Mul -lingual Feature-Related Assistance Helpline
As part of Asset Care membership, You get exclusive access
to a mul
-lingual assistance helpline service that helps You
understand the features of Your home appliances in detail.
Our expert advisor will understand Your query and explain
all aspects of the relevant features and working of Your
appliances in a language that You are familiar with. The as-
sistance helpline can help resolve feature related queries
across many brands. You may call at our helpline number
for all Asset Care customers, from Monday to Sunday, 11
AM – 9 PM
A2: F-Secure SAFE (Applicable for Mobile Phone or Tablet
only)
You will be oered a comprehensive internet security solu-

on for Your Equipment (mobile phone or tablet including
iPAD), powered and owned by F-Secure, who is a third par-
ty supplier/service provider and will provide the benefits
as men
oned below. F-Secure SAFE key will be provided
to You through physical pack sent to Your Home or through
text message (SMS) to the mobile number provided by you
to BFL.
What is provided?
F-Secure SAFE protects Your Equipment and digital content
there in with the features which include:
Safeguard Data: F-Secure SAFE provides the following fea-
tures which ensure the safety of Your data in the Equip-
ment:
i. Remote lock - Allows the stolen Equipment to be re-
motely locked through a secure website so that strang-
ers cannot access personal informa
on.
ii. Remote wipe - Allows erasing of informa
on on the
Equipment, so that informa
on cannot be used for
 fraudulent purposes.
iii. Contacts back-up and restore – Allows saving of con-
tacts from Equipment so they can be easily restored as
and when required.
Safeguard Phone: F-Secure provides the following fea-
tures which protect Your Equipment:
i. Call and text blocker - Allows blocking of calls and text
messages from specific phone numbers.
ii. SIM Card lock – Instantly locks the phone in case the
SIM Card is removed, thus preven
ng usage of Your
Equipment using another SIM Card.
Tracking and Recovery: F-Secure provides the following
features which help in tracking and recovery of Your lost
/ stolen Equipment:
i. Remote locate - Shows where the device is on a map.
ii. Scream alarm - Allows ac
va
on of a scream alarm to
locate the Equipment
iii. Lost no
ce - Lets You display a customizable message
to anyone who finds the Equipment, thus making ar-
rangements for recovery.
iv. Sneak Peek - Allows built-in webcam to take a photo of
anyone using the Equipment.
Threat Protec on: F-Secure provides the following fea-
tures which protect Your Equipment from threats:
i. Virus and Malware protec
on – detects and removes
viruses and other internet based threats without af-
fec
ng Equipment performance.
ii. Download protec
on – automa
cally scans download-
ed applica
ons and applica
on updates for threats
and removes them.
iii. Automa
c SD Card scan – allows automa
c scanning
of SD cards for threats when they are plugged into the
Equipment.
For deriving benefit from the F-Secure SAFE, You must ad-
here to the following specific terms and condi
ons:
i. You are governed by and must comply with the specif-
ic License Agreement and terms and condi
ons (EULA)
of F-Secure as applicable to You.
ii. The supported plaorms for Mobile/Tab are Android
4.0 or later, iOS 8 or later & Windows Phone 8.
iii. You must download the F-Secure SAFE applica
on on
Your Mobile/Tab and provide the informa
on required
to install and run the F-Secure applica
on on Your de-
vice.
iv. F-Secure SAFE is provided by F-Secure and F-Secure
may at its discre
on, add, modify or remove the prod-
uct features during the Agreement Period for which
We cannot be held liable in any manner.
A3: Wardwiz Internet Security (Applicable for Desktops or
Laptops only)
You will be oered a comprehensive internet security
solu
on for Your Desktop/Laptop, powered and owned by
Wardwiz, who is a third party supplier/service provider and
will provide the benefits as men
oned below. Wardwiz In-
ternet Security key will be provided to You through physical
pack sent to Your Home or through text message (SMS) to
the mobile number provided by you to BFL.
What is provided?
Wardwiz Internet Security, being a German product, en-
sures compliance with Global Standards. German technol-
ogy in itself is a trademark for high quality and it protects
Your digital content in Your Computer with real-
me pro-
tec
on against malware, hackers, iden
ty the harmful
and unsavoury web sites. The features include:
• Proac ve – Heuris
c Scan ensures your system is pro-
tected as it analysis the behaviour of the applica
ons
running at the background
• User Friendly - Eye pleasant and user friendly Inter-
face is the unique combina
on built by WardWiz
which is very simple to use
• Cost Eec ve – WardWiz is a cost eec
ve solu
on
which provides mul
ple tools and u
li
es
• System Eciency – Reduce RAM consump
on and
reduces Processor hea
ng and helps to improve shelf
life of PC components
• Flawless encryp on – Uses AES 256 which is the most
advanced method of encryp
on and decryp
on
For deriving benefit from Wardwiz Internet Security, You
must adhere to the following specific terms and condi
ons:
I. You are governed by and must comply with the spe-
cific License Agreement and terms and condi
ons of
Wardwiz as applicable to You. They are available for
review at www.wardwiz.in.
ii. The supported plaorm are Windows XP , Windows
7 , Windows 8 , Windows 8.1 , Windows 10 ; 32 or 64
bits
iii. Your computer (Desktop / Laptop) must have available
disk space of 800 MB.
iv. You must ensure that Your computer is equipped with
at least 2GB RAM.
v. You must download the Wardwiz Internet Security
applica
on on Your computer and provide the infor-
ma
on required to install and run the Wardwiz appli-
ca
on on Your computer.
vi. Wardwiz Internet Security is provided by Wardwiz and
Wardwiz may at its discre
on, add, modify or remove
the product features during the Agreement Period for
which We cannot be held liable in any manner.
A4: Iden fier (IMEI) and SIM Registra on and Blocking Ser-
vice
If You register Your Mobile IMEI number and SIM Card
number with Us, We will hold them safe should You ever
need these details. If You lose Your Mobile, We will help
You with the no
fica
ons that You need to make to block
Your SIM Card.
A5: Roadside Assistance (for Your Car or Bike)
If there is a breakdown of Your Registered Vehicle and
You require our assistance Service in rela
on to Your
Registered Vehicle, We will liaise with India Roadside As-
sistance Pvt. Ltd (India Assistance) who is our third party
supplier/service provider and facilitate the specified ser-
vices men
oned below.
Territorial Scope: Roadside Assistance Services will be
provided within 50kms radius from city centre in the cit-
ies under coverage network of India Assistance, in the
Republic of India. A current list of ci
es where the below
men
oned services are provided is available on our web-
site www.cppindia.com.
What is provided?
A5.1. Breakdown Support Over the Phone
In the event of breakdown of the Registered Vehicle, Our
third party provider shall understand the basic problem
prior to oering solu
ons. Some minor, recurring issues
shall be supported over the phone.
A5.2. “On site” Preliminary Support of the Registered Vehicle
In the event of immobiliza
on of the Registered Vehicle
due to mechanical or electrical breakdown and as long
as the said fault can be repaired at the place of immobi-
liza
on within a maximum
me period of sixty minutes,
our third party provider will proceed to arrange onsite
preliminary support of the breakdown. Neither supply of
parts or replacement elements, nor materials in general
 are included in this coverage.
A5.3. Baery Jumpstart
If the Registered Vehicle does not start due to the ba ery
being discharged, Our third party provider shall arrange to
jumpstart the ba ery. Neither the supply of parts or re-
placement elements, nor materials in general are included
in this service.
A5.4.Towing of the Registered Vehicle
In the event that Registered Vehicle is immobilized due
to the breakdown or accident and “Onsite Preliminary
Support” is not possible, our third party provider shall ar-
range for towing of the Registered Vehicle to the nearest
workshop or garage. These services shall be provided us-
ing equipment deemed most suitable. Only premium cars
and automa
c transmission cars shall have preroga
ve
of being towed on flatbed trucks, wherever available. In
case the removal or extrac
on of the Registered Vehicle
is needed, We shall arrange the service on payable basis.
These costs shall be paid on-spot by You directly to our
third party provider.
A5.5. Replacement Keys
If keys of the Registered Vehicle are lost or misplaced, Our
third party provider shall arrange delivery of duplicate set
from Your registered address.
A5.6. Fuel Delivery
If the Registered Vehicle runs out of fuel, Our third party
provider will arrange to get delivered up to 5 litres of fuel
(petrol or diesel only) for passenger cars and up to 2 litres
of fuel (petrol only) for motorbikes. The cost of fuel shall
be paid by You on delivery on the spot to Our representa-

ve.
A5.7. Emptying of the Fuel Tank
If, due to an error, the Registered Vehicle’s tank is filled
with the wrong fuel, Our third party representa
ve shall
bear the cost of emptying it. In case this service is not fea-
sible, the Registered Vehicle shall be towed to the nearest
workshop/ garage.
A5.8. Flat Tyre Support
If the Registered Vehicle has a punctured or burst tyre, Our
third party provider will arrange to take care of changing
it with the spare tyre carried in the Registered Vehicle. In
case where spare tyre cannot be used Our third party pro-
vider will arrange to either tow the Registered Vehicle to
the nearest tyre repair shop or accompany You to nearest
tyre repair shop and back to the Registered Vehicle. You
shall pay directly repair charges to the tyre repair shop. In
such cases We and Our third party supplier/service pro-
vider shall not be liable for the quality of workmanship of
such repairs.
A5.9. Co-ordina on of local taxi
In the event that breakdown takes place more than 50 kms
away from place of residence and the “on site” preliminary
support as men
oned above is not possible, and Your Reg-
istered Vehicle is towed to workshop or garage, We shall
assist You by co-ordina
ng and arranging for a local taxi,
wherever required. This service is to enable You to accom-
pany the Registered Vehicle to the dealership or travel to
the nearest convenient place. In this case We shall merely
be a facilitator and shall not be held responsible for quality
of services. All monetary or other transac
ons shall be di-
rectly between You and the service provider. Our role shall
end as soon as the contact details are provided to the cus-
tomer (i.e., You). In case such services are not available in
that area We shall not be held responsible in any manner,
whatsoever.
A5.10.General Condi ons and Exclusions
The roadside assistance services facilitated by Us for You
will be limited as follows:
General condi ons
a) You may register one vehicle against this membership.
The assistance services provided will also cover Your
passenger car if another authorized driver is driving. If
You register a two-wheeler then only You may use the
assistance services provided in this Membership. If
You change Your vehicle, You must send Your RC copy
for approval by CPP before the Registered Vehicle is
changed.
Restricted exclusions:
a) If the Registered passenger car is over the age of 8
years or Registered two-wheeler is over the age of 5
years, the assistance s
pulated in A5.1 – A5.4 (inclu-
sive) will not be provided.
General Exclusions
a) If Your Registered Vehicle has not been maintained
regularly as per manufacturer guidelines and thus is
not in roadworthy condi
on.
b) In any case, if You or any other beneficiary refuses to
pay for the services oered on chargeable basis, your
Membership will be cancelled.
c) Any event when You or any other beneficiary is found
to be in any of the situa
ons that are indicated below:
1. The state of intoxica
on or under the influence
of alcohol, drugs, toxins or narco
cs not medi-
cally prescribed or medically prescribed, but not
consumed as per dosage.
2. Lack of permission or corresponding license for
the category of the Registered Vehicle or viola-

on of the sanc
on of cancella
on or withdrawal
of them.
d) Any event where breakdown is caused by deliberately
inflicted damage, vandalism, arson or par
cipa
on in
a criminal act or oence.
e) Any past history where You or any other beneficiary
has on two prior occasions misused or abused the ser-
vices.
f) Those accidents resul
ng from the illegi
mate remov-
al of the Registered Vehicle.
g) Those accidents or breakdowns that are produced
when You or any other beneficiary have infringed upon
the regulatory ordinances as far as the requisites and
number of persons transported, weight and means
of things and animals that can be transported or the
form of handling them as long as the infrac
on has
been the determining cause of the accident or the
causal event of the incident.
h) Any vehicle involved in or liable to be involved in a le-
gal case prior to or post immobiliza
on.
I) Events happening where the vehicle lacks documen-
ta
on or requisites (including the Technical Inspec
on
of the Vehicles and Obligatory Insurance) legally nec-
essary to ply on public roads in the country where the
Registered Vehicle is found.
j) Events caused by fuels, mineral essences, and other
inflammable, explosive or toxic materials transported
in the Registered Vehicle.
k) Any public vehicle like ambulances, taxis, police vehi-
cles and/or fire brigade vehicles and any other vehicle
not used for private use are excluded of all the ser-
vices coverage under these general condi
ons.
l) Luggage that is not suciently wrapped or iden
fied,
fragile luggage or perishable products, and any com-
 mercial goods carried in the Registered Vehicle.
m) Assistance to occupants of the Registered Vehicle dif-
ferent to those defined as beneficiaries.
n) Any animal carried in the Registered Vehicle.
o) The following vehicles are not covered:
1. Those used for hire or reward, except if expressly
included above.
2. Those used for the transporta
on of goods.
3. Those not powered exclusively by an internal
combus
on engine.
4. Those with an authorized maximum weight ex-
ceeding 3,500 Kg.
5. Any four wheeler with dimensions greater than:
I. 2.5 meters in height.
ii. 2.5 meters in width.
iii. 5.1 meters in length.
p) The following events are not covered under the pro-
gram/services for passenger cars:
1. Boot cannot be opened.
2. Non-func
onal horn. However, if the horn is ac
-
vated incessantly, assistance will be provided.
3. Faulty fuel gauge.
4. Non-func
onal speedometer.
5. Non-func
onal sunroof opera
on.
6. Non-func
onal air-condi
oning.
7. Non-func
onal demisters.
8. Vehicle headlights not func
onal during day

me.
9. Non-func
onal seat adjustor but the vehicle can
be driven safely.
10. Illumina
on warning lamp of ABS, airbag warn-
ing or trac
on control or any such non-safety re-
lated lights/service warnings lights which do not
render the vehicle immobilized.
11. In the event of passenger doors not opening or
seatbelts not func
oning and there are no pas-
sengers except the driver.
12. Damaged door glasses or non-func
onal win-
dows when there are no security or weather
risks.
13. Broken rear-view mirror not obstruc
ng drivers/
riders view.
14. Damaged or faulty fuel cap but vehicle has su-
cient fuel to reach the nearest authorized dealer.
15. Windscreen wipers turning faulty in fair weather
or vehicle running out of windscreen wiper fluid.
16. Electronic vehicle security system is faulty but do
not render it immobilized and the alarm is not
hoo
ng con
nuously.
q) The following events are not covered under the pro-
gram/services for two-wheelers:
1. Non-func
onal horn. However, if the horn is
ac
vated incessantly, the Services will be provid-
ed.
2. Faulty gauges and meters.
3. Vehicle headlights not func
onal during day

me.
4. Illumina
on warning lamps of any non-safety re-
lated lights/service warnings lights which do not
render the vehicle immobilized.
5. Broken rear-view mirror not obstruc
ng rider’s
view.
6. Electronic vehicle security systems, if fi ed as a
standard equipment, are faulty but do not ren-
der it immobilized.
A6: Preven ve Maintenance Visit
As part of this benefit, You will be provided with one free
home visit per year of a technician over the Period of
Agreement for preven
ve maintenance service (Labour
only) of Your Appliance, for which we have
ed up with
Jeeves who is our third party supplier/service provider and
will provide this service.
For deriving this benefit, You are governed by and must
adhere to the following specific terms and condi
ons:
• Preven
ve Maintenance Visit will be provided in In-
dia in the ci
es under coverage network of Jeeves. Its
network development of new ci
es is in progress. A
current list of ci
es where this service is provided is
available on h p://www.jeeves.co.in
• This benefit is governed by the terms & condi
ons of
Jeeves, as may be amended from
me to
me. For
detailed terms & condi
ons, please visit h p://www.
jeeves.co.in/terms-condi
on.aspx
This oer is not an instrument for payment and shall be
used only for the purpose of availing the preven
ve main-
tenance service of Your Appliance.
Please contact Jeeves at h p://www.jeeves.co.in for fur-
ther details or enquiries regarding this benefit.
Our role in rela
on to preven
ve maintenance visit shall
be limited to that of a mere facilitator, and We shall not in
any manner be liable to You for any loss, damage or com-
pensa
on in rela
on to or arising from its use.
A7: Movie Subscrip on
As part of this benefit, You will be provided with premium
subscrip
on pack oered by Eros Now which will enable
You to watch unlimited movies and shows, and access mu-
sic (which are part of the movies, shows and music library
of Eros Now).
For deriving this benefit, You are governed by and must
adhere to the following specific terms and condi
ons:
• This subscrip
on is issued and governed by the terms
& condi
ons of Eros Now, as may be amended from

me to
me. For detailed terms & condi
ons, please
visit h p://www.erosnow.com/#!/termsofuse
• This oer is not an instrument for payment and shall
be used only for the purpose of availing Eros Now
premium subscrip
on on the supported devices. For
details please visit h p://www.erosnow.com/#!/get-

ng_started
• Internet service charges applicable as per the plan
availed by You from Your telecom service provider
shall be applicable while accessing Eros Now subscrip-

on.
• Content available on Eros Now premium subscrip
on
shall be subject to change at the discre
on of Eros
Now at any
me.
• Please contact Eros Now at h p://www.erosnow.
com//#!/contact for further details or enquiries re-
garding Your subscrip
on.
• Our role in rela
on to Eros Now subscrip
on shall be
limited to that of a mere facilitator, and We shall not
in any manner be liable to You for any loss, damage
or compensa
on in rela
on to or arising from its use.
A8: SonyLIV Subscrip on
As part of this benefit, You will be provided with
subscrip
on of SonyLIV, an online portal service with
various contents by way of streaming over the Internet
on mobile and similar other handheld devices and by
way mobile applica
ons. With this You can watch Live TV
channels, latest TV serials, Live sports, movies, music with
the best quality streaming and a premium experience.
 For deriving this benefit, You are provided with a unique
SonyLIV redemp
on code in the Pack and You are
governed by and must adhere to the following specific
terms and condi
ons:
• This subscrip
on is issued and governed by the terms &
condi
ons of SPN, as may be amended from
me to
me.
For detailed terms & condi
ons, please visit www.sonyliv.
com/sta
c/terms_of_use.
• The redemp
on code is valid for a period of 3 months
from the date of purchase of Membership.
• This oer is not an instrument for payment and shall be
used only for the purpose of availing services of SonyLIV
on the supported devices. For details please visit www.
sonyliv.com
• Internet service charges applicable as per the plan availed
by You from Your telecom service provider shall be
applicable while accessing SonyLIV.
• Content available on SonyLIV shall be subject to change at
the discre
on of SPN at any
me.
• You may watch a video through SonyLIV Service only
in geographic loca
ons where SPN oers the SonyLIV
Service. The content that may be available to view will
vary by geographic loca
on. SPN may use technologies to
verify your geographic loca
on.
• Please write to customersupport@se
ndia.com for
further details or enquiries.
Our role in rela
on to SonyLIV subscrip
on shall be limited to
that of a mere facilitator, and We shall not in any manner be
liable to You for any loss, damage or compensa
on in rela
on to
or arising from its use.
A9: TEEWE (HDMI Streaming Device) oer
As part of this benefit, You can purchase TEEWE device
(HDMI Streaming Device) at INR 999 (Indian Rupees
Nine Hundred and Ninety Nine Only) over the Period of
Agreement
For deriving this benefit, You are governed by and must
adhere to the following specific terms and condi
ons:
• You will need to call at CPP’s call-centre to place your
request
• You will need to pay the amount of INR 999 as per the
op
ons provided to you. Post receipt of payment, the
device will be shipped to the address provided by you
at the
me of the transac
on
• TEEWE 2.0 HDMI Streaming Device is a product pro-
vided by Mo
vePrime Technologies. Our role in rela-

on to TEEWE device shall be limited to that of a mere
facilitator, and We shall not in any manner be liable to
You for any loss, damage or compensa
on in rela
on
to or arising from its use. You will be governed by the
specific Terms and Condi
ons of Mo
veprime as ap-
plicable to you at the
me of purchase and usage of
TEEWE device.
A10: Card Loss Repor ng Service
• If You lose Your card (credit, debit, prepaid, cash and
other similar cards), You can report a Card Loss to us
at our 24X7 emergency helpline number 6000 4000
(pre-fix STD code) or 1800 419 4000 (Toll-free) and
We will contact the Issuers on Your behalf and ask
them to cancel or block Your Card.
B: General condi ons
Please read this sec on carefully as it contains important in-
forma on.
Eligibility
The Service is only available to residents of India who are over
the age of eighteen (18).
Term of Membership
1) CPP Asset Care Membership is valid only if it is
purchased within fieen (15) days of purchase of new
Appliance.
2) Membership is available to the person whose name
appears in the Welcome Pack only and is non-
transferable.
3) You must provide Us with full and accurate
informa
on in connec
on with Your request for the
Asset Care services.
4) Your Membership begins on the Start Date and
con
nues for the Period of Agreement in return for
payment of the Fee.
5) Advance payment of the Fees is the essence of the
commencement of Our Agreement with You. In case
your Fees is funded by our BFL, then You must repay
BFL the full amount paid by BFL to CPP on your behalf
for purchase of Your CPP Asset Care membership.
CPP shall have the right to cancel Your membership
without any no
ce to You if you fail to repay BFL any
amount paid by BFL towards your CPP Asset Care
membership fees.
6) In case of Mobile Phone or Tablet, You must install
the F-Secure SAFE on Your Equipment and must have
a working data connec
on. In addi
on to compliance
with the terms and condi
ons specified herein, You
must comply with the specific License Agreement and
terms and condi
ons of F-Secure for use of F-Secure
SAFE. They are available for review at www.f-secure.
com. It is hereby clarified that F-Secure SAFE is the
property of F-Secure and F-Secure will always remain
responsible and liable for any services / claims arising
from the use of F-Secure SAFE by You.
7) In case of Desktop/Laptop, You must install the
Wardwiz Internet Security on Your Desktop/Laptop.
In addi
on to compliance with the terms and
condi
ons specified herein, You must comply with the
specific License Agreement and terms and condi
ons
of Wardwiz for use of Wardwiz Internet Security.
They are available for review at www.wardwiz.in. It is
hereby clarified that Wardwiz Internet Security is the
property of Wardwiz and Wardwiz will always remain
responsible and liable for any services / claims arising
from the use of Wardwiz Internet Security by You.
8) Any change or new addi
on to Your Service shall
be in
mated to You at least forty five (45) days in
advance and such change shall become applicable
to You from the date of such in
ma
on. However,
it is clarified that at F-Secure or Wardwiz discre
on,
the product (F-Secure SAFE and Wardwiz Internet
Security) features may be added, modified, or
removed during the Period of Agreement.
Limita ons
1) In the event of the or loss of Cards by You and You
request us to call the Bank / Card issuer to block the
same, then We shall a empt to block that Card with
the help of details provided by You on a best eort
basis. In the event that Your input is required in the
form of confiden
al personal informa
on number
(PIN) or a telephone iden
fica
on number (TIN)
(which cannot be disclosed to a third party), We will
assist You by conferencing You on the telephone call
with the Issuer in order for You to provide such PIN/
TIN for authen
ca
on purposes. It is clarified that
we will only contact the card issuer to get Your Card
blocked on Your behalf and cannot be held liable
 under any circumstances for any loss which may be
incurred by You at any
me, prior or post no
fying
the Card Loss to Us, or in case of any delay in blocking
Your Card by the Bank or Card issuer.
2) It is hereby clarified that F-Secure SAFE is the property
of F-Secure and F-Secure will always remain responsi-
ble and liable for any services / claims arising from the
use of F-Secure SAFE by You. You are governed by and
must comply with the specific License Agreement and
terms and condi
ons (EULA) of F-Secure as applicable
to You. Our role in rela
on to distribu
on of F-Secure
SAFE to You shall be limited to that of a mere facilita-
tor, and We shall not in any manner be liable to You
for any loss, damage or compensa
on in rela
on to or
arising from the use of F-Secure SAFE.
3) It is hereby clarified that Wardwiz Internet Security
is the property of Wardwiz and Wardwiz will always
remain responsible and liable for any services / claims
arising from the use of Wardwiz Internet Security by
You. You are governed by and must comply with the
specific License Agreement and terms and condi
ons
(EULA) of Wardwiz as applicable to You. Our role in
rela
on to distribu
on of Wardwiz Internet Security
to You shall be limited to that of a mere facilitator, and
We shall not in any manner be liable to You for any
loss, damage or compensa
on in rela
on to or arising
from the use of Wardwiz Internet Security.
4) It is hereby clarified that Jeeves will always remain
responsible and liable for any services / claims aris-
ing from the use of preven
ve maintenance visit by
You. You will be governed by the specific Terms and
Condi
ons of Jeeves as applicable to you at the
me
of usage of Jeeves. Our role in rela
on to this service
provided to You shall be limited to that of a mere fa-
cilitator, and We shall not in any manner be liable to
You for any loss, damage or compensa
on in rela
on
to or arising from the use of this service.
5) It is hereby clarified that Eros Now movie subscrip
on
is the property of Eros Now and Eros Now will always
remain responsible and liable for any services / claims
arising from the use of Eros Now subscrip
on by You.
This subscrip
on is issued and governed by the terms
& condi
ons of Eros Now, as may be amended from

me to
me. For detailed terms & condi
ons, please
visit h p://www.erosnow.com/#!/termsofuse. Our
role in rela
on to Eros Now movie subscrip
on pro-
vided to You shall be limited to that of a mere facili-
tator, and We shall not in any manner be liable to You
for any loss, damage or compensa
on in rela
on to or
arising from the use of Eros Now Movie subscrip
on.
6) It is hereby clarified that SonyLIV subscrip
on is
the property of SPN and SPN will always remain re-
sponsible and liable for any services / claims arising
from the use of SonyLIV subscrip
on by You. This
subscrip
on is issued and governed by the terms &
condi
ons of SPN, as may be amended from
me to

me. For detailed terms & condi
ons, please visit
www.sonyliv.com/sta
c/terms_of_use. Our role in
rela
on to distribu
on of SonyLIV subscrip
on to You
shall be limited to that of a mere facilitator, and We
shall not in any manner be liable to You for any loss,
damage or compensa
on in rela
on to or arising from
the use of SonyLIV subscrip
on. Further, SonyLIV Ser-
vice streaming soware is developed and designed
to enable only streaming of content from SonyLIV
Service through the SonyLIV Service ready devices.
This soware may vary by device and medium, and
func
onali
es may also dier between devices. This
soware is licensed to you pursuant to these Terms
and solely for the purpose of using SonyLIV Service
and for no other purpose whatsoever. SPN does not
warrant the performance of the soware, including
its con
nuing compa
bility with SonyLIV Service. Any
unauthorized use of the soware is strictly prohibited
and SonyLIV Service reserves the right to not provide
the soware (including updates) to you at any
me
and to discon
nue the ability to access SonyLIV Ser-
vice through such soware at any
me, without prior
or any no
ce. When you use SonyLIV ready device,
you expressly represent that you have the express au-
thority to use such device and be liable for any trans-
ac
on conducted through such device on the Site.
SonyLIV streaming soware permits only streaming
of the content available on SonyLIV services and re-
stricts the download and storage of such content.
7) Note that services set out in Sec
on A5 and A6 of this
Agreement will not be available Abroad and within
India, this service will be available in the ci
es under
the coverage network of our third party service pro-
viders. Please refer to the specific terms and condi-

ons of A5 and A6 in this regard.
8) We cannot be held responsible for any loss, damage
or fraud (direct or indirect) which might occur to You
due to wrong submission of any informa
on to Us by
You or if are unable to provide the Services to You for
reasons beyond Our control or even aer reasonable
eorts made by Us.
Payment
1) You (or BFL) must pay the Fee to Us on the date it is
due and/or You must re-pay BFL the full amount paid
by BFL to Us on Your behalf for Your Membership.
2) CPP reserves the right to revise its Fee at any point of

me but it will not change for Your exis
ng Member-
ship.
Cancelling Your Membership
1) You have a right to cancel Your Membership at any

me during the period of agreement. . If You exercise
this right to cancel then Your Membership will be can-
celled immediately and any payment made by You (or
BFL on Your behalf) will be refunded to You (or BFL) as
the case may be.
The refund of Membership Fee will be as per the fol-
lowing refund grid:
- Within 30 days : Rs. 200 will be deducted and bal-
ance membership fees will be refunded
- Aer 30 days : No refund of membership fees
No refund of Fee shall be due on cancella
on under
any circumstances if You have used any of the fea-
tures of the Service or if the cancella
on no
ce is
provided aer thirty (30) days from the Start Date.
2) We will cancel Your Membership on wri en no
ce to
You if:
a) We do not receive advance payment of the Fee
from You (or BFL) on the date it is due; and/or
b) You have failed to re-pay BFL the full amount
paid by BFL to Us on your behalf for Your Mem-
bership and We are informed by BFL to cancel
your membership
c) You have at any
me:
I. Given Us false or materially incomplete infor-
ma
on in rela
on to Your Membership; or
ii. Commi ed a material breach of the terms
 and condi
ons of Your Membership.
Governing law and Jurisdic on
These terms and condi
ons are governed by and must be inter-
preted in line with the laws of the Republic of India.
You and We agree that all the disputes/dierences arising out
of or in rela
on to this Agreement shall be referred to the exclu-
sive jurisdic
on of and se led only by the courts in Delhi. You
and We agree that terms and all other communica
ons will be
issued in English.
Complaints
If at any
me You want to tell Us about a problem with Your
Membership please call Us on 1860-258-3030 (between 11
AM– 9 PM, Monday – Sunday) or You can write to the Com-
plaints Manager at:
CPP Assistance Services (Pvt) Ltd
P O Box No 826, Kalkaji Post Oce,
New Delhi - 110019
We will do Our best to answer Your query within five (5) work-
ing days. If We cannot reply to Your complaint by then, We will
send You an acknowledgement le er to keep You informed of
progress.
If any issue which remains unresolved or unanswered for more
than five (5) working days, You may escalate the ma er to es-
cala
ons@cppindia.com We assure You to revert to Your query
within forty eight (48) hours of receipt of Your query.
Recording calls
We record all telephone calls made to Us. We do this to:
• Provide a record of the instruc
ons We have received from
You;
• Allow Us to monitor quality standards;
• Help Us with sta training; and
• Meet legal requirements.
All communica
ons and Membership documents will be in En-
glish unless otherwise agreed.
Your consent
By entering into this Agreement You hereby expressly accord
Your consent and authorize us to collect all the required data/in-
forma
on including any sensi
ve personal data or informa
on
from You under this Agreement. Prior to providing any informa-

on, You have an op
on not to provide the data or informa
on
sought under this Agreement by sending to us a wri en no
ce
to that eect.
By entering into this Agreement, You hereby expressly accord
Your consent that for the be er performance of this Agreement
We may transfer Your data/informa
on to any city within India
or to a country outside India as men
oned herein. If We do
transfer Your data within or outside India, We will make the
appropriate checks to ensure that Your data is adequately pro-
tected.
Remember that upon request, You have a right to see and re-
view all the personal informa
on We hold about You and if
found to be inaccurate or deficient shall be corrected or amend-
ed as feasible. If You would like to request this, please contact
Our Customer Services Team on 1860-258-3030 (between 11
AM – 9 PM, Monday – Sunday) Please note that there will be
a separate administra
on charge for the provision of this infor-
ma
on. Please note that We will not be responsible for the au-
then
city of the informa
on provided by You to us as required
under this Agreement.
You have the right to withdraw the consent earlier provided
by You with respect to providing Your data/informa
on sought
by us any
me while availing the Services. Such withdrawal of
the consent shall be in
mated in wri
ng to us. However, in
the event that You decide not to provide the data/Informa
on
sought by us or withdraw the consent earlier given by You, then
We retain the right to not provide the services for which such
data/informa
on was sought.
Data Protec on No ce
We will use the informa
on You provide to:
- Manage Your Membership;
- Collect Fees when due; and
- Provide the Service to You.
We will collect the Fee from the card/ bank account that You
have informed Us is the Pay Card / Pay Account.
If You use a Pay Card to pay for the Service, We may ask the
issuer of that card to tell Us about changes in Your address and
other personal and financial details so that We can update Your
records. This may include, but is not limited to, asking for new
card or account numbers and for informa
on about changes to
any of Your personal contact details (e.g. phone or fax numbers,
or e-mail addresses).
We may pass Your personal informa
on to Our approved sup-
pliers/service providers, including Our group companies, for the
purpose of sending correspondence to You and providing some
of the features of the Service to You. They may contact You by
post, landline telephone or, if You have previously agreed, by
email or mobile phone. By taking out Your Membership and
by giving Us Your address, phone number and email address,
You agree that We and Our approved suppliers/service provid-
ers may contact You using these methods, unless You have told
Us not to. If You do not want Your details to be used for these
purposes, please let Us know in wri
ng at any
me.
How We protect Your data
We take data security very seriously and go to great lengths to
ensure that Your informa
on is protected against unauthorised
use of any kind. We have appropriate measures in place to safe-
guard the data We hold. Our Informa
on Security Systems have
been verified by accredita
on in the form of Our PCI-DSS cer
f-
icate for Informa
on Security Management.
Our suppliers/service providers are ve ed to ensure they com-
ply with the necessary data protec
on protocol before they are
approved.
We are con
nually reviewing and upda
ng Our security proce-
dures as new technologies become available. All areas of Our
website where personal informa
on is collected are secure and
will display the ‘padlock’ symbol for reassurance. Where infor-
ma
on is transferred it shall be encrypted using the latest en-
cryp
on technology commercially available.
Please refer to Our data privacy policy on Our website www.
cppindia.com for more details.
Who We may pass Your details to and how they would be used
Upda ng Your records
We may ask Your Issuer / bank to tell Us about changes in Your
contact details / details specifically related to the Services (sub-
ject to any disclosure contract in this regard that You may have
with the Issuer) so We can update Your Membership records.
Providing the Service
When You take the Membership, We pass Your personal details
to Our approved suppliers/service providers to provide some of
the services described in Sec
on A. We will only pass to them
the minimum amount of informa
on required for them to be
able to iden
fy You, should You need these services. Our sup-
pliers will pass Your informa
on (such as Your name, contact
details, etc.) to third par
es to enable them to assist You only in
instances when You require help from them.
We may pass Your personal informa
on to Our approved fulfil-
ment and courier vendors so that We can send correspondence
to You and provide some of the features of the Service to You.
Marke ng and Market Research
To avoid contac
ng You unnecessarily about products or ser-
vices You may already have, We will compare Your details with
informa
on on prospect files prepared by Our BFLs. When We
do this We may need to tell Our BFLs/third party suppliers/service providers that You have subscribed for the Service or hold a product
with Us and disclose enough personal data to allow Our BFLs/third party suppliers/service providers to iden
fy You on these files.
We and Our approved suppliers/service providers may also use Your personal informa
on to contact You about goods and services that
might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these
purposes. If You would prefer this not to happen, please let Us know when You register, or call Us at any
me if You change Your mind.
Grievance regarding Data Protec on issues
If at any
me You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/informa
on/details or the
processing thereof, please call Our designated grievance ocer Ms. Prachala Singh on 1860-258-3030 (between 11 AM – 9 PM, Mon-
day – Sunday) or You can also write to Our grievance ocer at:
CPP Assistance Services (Pvt) Ltd.
P O Box No 826,
Kalkaji Post Oce,
New Delhi – 110019
Our grievance ocer will do his best to expedi
ously redress any issues/grievance that You may have within a period of thirty (30) days
from the date of receiving Your grievance.

Period of APPLIANCE PRICE RANGE - AIR CONDITIONERS

Agreement
Rs. 10k - Rs. 15k - Rs. 20k - Rs. 30k - Rs. 40k - Rs. 70k - Rs. 100k -
Rs. 0 - 10k
15k 20k 30k 40k 70k 100k 150k

1 Year 905 1146 1387 2037 2712 3506 4535 5739

2 Years 1431 1884 2355 3866 4558 6065 8366 10398

3 Years 2219 3066 3947 6332 7931 10779 15006 18902

FEATURES OF CPP ASSET CARE - FOR YOUR AIR-CONDITIONERS

Appli- Product Mul -Lin- Pre- Road- Single Device Inter- LIVE TV Movies HDMI Comp.
ance Term gual Asst. ven- side Call Security net Sub- Sub- Stream- Ex-
Price Helpline ve Asst. Card (phones, Securi- scrip- scrip- ing tended
Range Mnt- Ser- Block- tablets) ty (lap- on on Device Warr.
nc. vices ing top/ (Disc. Insur-
Visit PC) Vouch- ance
er)
Rs. 0 -
1 year Yes - - Yes - Yes - - - Yes
20k
Rs. 20k
1 year Yes Yes Yes Yes Yes Yes - - - Yes
- 70k
Rs. 70k
1 year Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
- 150k
Rs. 0 - 2&3
Yes - - - Yes Yes - - - Yes
20k years
Rs. 20k 2&3
Yes Yes Yes - Yes Yes - Yes - Yes
- 30k years
Rs. 30k 2&3
Yes Yes Yes - Yes Yes - Yes - Yes
- 40k years
Rs. 40k 2&3
Yes Yes Yes - Yes Yes - Yes - Yes
- 70k years
Rs. 70k 2&3
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
- 150k years
Dear Mr Gaurav Kumar
Dear Date: Date : 30/04/2018
Greetings from HDFC ERGO General Insurance Company Limited
We are pleased to inform you that you have been enrolled as a member under the Extended Warranty program
supported by Group Asset Protection Policy No. 2999201867957000000 (“Extended Warranty Group Policy” issued
by HDFC ERGO General Insurance Company Limited). This benefit entitles you for the coverage as an insured
beneficiary under the Extended Warranty Group Policy as a complimentary benefit for your Asset/Appliance (as per
details below), on being the ‘CPP Asset Care’ customer of CPP Assistance Services Pvt. Ltd. (Group Policyholder).
You will be covered under the above mentioned Extended Warranty Group Policy for a sum insured of up to the
purchase invoice value of your insured Asset/Appliance for the repair or replacement costs in respect of the insured
Asset/Appliance caused by a breakdown arising out of manufacturing defect and / or due to poor workmanship of the
service personnel of the authorized workshops during the policy period strictly as per the Group Policy Terms and
Conditions attached.
Details of Asset/Appliance Insured under Extended Warranty:

Beneficiary Ref. No. AC1239289 Manu. Warr. Period (in years) 2

Manufacturer Name HITACHI HOME & LIFE Insurance Certificate No. ***************0000
SOL.(INDIA) LTD

Make HITACH-AC Ext.Warr. Start Date 01-APR-20

Model RMC324HBEA Ext.Warr. End Date 31-MAR-23

Serial No. 180C61697 Asset/Appliance Sum Insured ` 48500

Notwithstanding what is mentioned in this letter, the terms and conditions of Group Asset Protection Policy which is
enclosed herewith shall be applied and prevails.
For any policy related information on the Group Asset Protection Policy, you may call your Group Policyholder on 1800-
419-3030 (toll-free) or 1860-258-3030 (Monday – Sunday, 11am to 9pm) or email to cpp.assetcare@cppindia.com or
write to your Group Policyholder at the following address: Manager – Customer Services CPP Assistance Services
Pvt. Ltd., P O Box No 826, Kalkaji Post Office, New Delhi – 110019

For any claim related query or information, you may call us on 1800-266-5900 (toll-free) (Monday – Sunday, 11am
to 11pm) or e-mail us at care@hdfcergo.com or write to us at the following address: Manager - Claims, HDFC Ergo
General Insurance Co. Ltd., 6th floor, Leela Business Park, Andheri Kurla Road , Andheri East, Mumbai – 400059, Toll
Free : 1800-2700-700

Yours Sincerely,
For HDFC Ergo General Insurance Co. Ltd.

Authorized Signatory
R. K. Hari
Head - Corporate Underwriting

HDFC ERGO General Insurance Company Limited. (Formerly HDFC General Insurance Limited from Sept 14, 2016 and L&T General Insurance
Company Limited upto Sept, 13, 2016). CIN: U66030MH2007PLC177117. Registered & Corporate Office: 1st Floor, 165 - 166 Backbay Reclamation,
H. T. Parekh Marg, Churchgate, Mumbai - 400 020. Customer Service Address: 6th Floor, Leela Business Park, Andheri Kurla Road, Andheri (E),
Mumbai - 400 059. Toll-free: 1800 2 700 700 (Accessible from India only) | Fax: 91 22 66383699 | care@hdfcergo.com | www.hdfcergo.com.
IRDAI Reg No. 146.
 GROUP ASSET PROTECTION POLICY
POLICY DOCUMENT
Whereas as the Insured has made to HDFC Ergo General Insurance Company
Ltd. (hereinafter called the Company), a proposal which is hereby agreed to be the
basis of this Policy and has paid the premium specified in the Schedule, now the
Company agrees, subject always to the following terms, conditions, exclusions, and
limitations, to indemnify the Insured Beneficiary in excess of the amount of the
Deductible and subject always to the Sum Insured against such loss as is herein
provided.
DEFINITIONS
The following words or terms shall have the meaning ascribed to them wherever
they appear in this Policy, and references to the singular or to the masculine shall
include references to the plural and to the female wherever the context so permits:
1) Breakdown
a) For electrical and mechanical items, Breakdown shall mean the mechanical
and/or electrical failure of a physical object that causes it to not function in
its intended manner.
b) For Furniture, Breakdown shall mean
Mechanical operational or structural failure of frames, springs, joints, welds,
mechanisms (including inclining, reclining, heating, and vibrating), motors, levers
or hand wands, or power or remote cords used for sleeper, reclining, and inclining
applications.
2) Certificate of Insurance means the Certificate issued to the Insured Beneficiary
under the Master Policy/Group Policy which contain details such as the Master
Policy number, name and address of the Insured Beneficiary, the asset
description, the Manufacturer’s Warranty period, Cover Period, deductible and
the terms and conditions of the coverage.
3) Constructive Total Loss [CTL] : An insured asset will be considered to be a
constructive total loss if the cost of repair of the asset exceeds 75% of the sum
insured/balance sum insured of the asset.
4) Deductible means the amount which shall be borne by the Insured Beneficiary
in respect of each and every claim made under this Policy. The Company’s
liability to make any payment under the Policy is in excess of the Deductible.
5) Group: The definition of a group as per the provisions of group guidelines issued
by Authority vide circular015/IRDA/Life/Circular/GI Guidelines/2005 dated 14th
July 2005 and further amendments, circulars/guidelines/ regulations, if any
Issued/that may be issued, from time to time.
6) Insured means the Organization/Entity/Group Manager named in the Master
Policy
5) Insured Beneficiary shall mean members of the group covered under the
Master Policy.
6) Insured Asset means a physical object which is usable movable Article which
has value and for which a market value can be ascertained and same is owned/
purchased by the Insured Beneficiary which is the subject matter of insurance
under this Master Policy and mentioned/described specifically on the Certificate
of Insurance.
7) Covered Insured Event: means the insured risk covered under the coverage
under Certificate of Insurance read with these Terms and Conditions.
8) Master Policy shall mean the group Policy issued to the Insured containing the
terms and conditions of the insurance coverage and under which Certificates of
Insurance shall be issued to the Insured Beneficiary. The validity of the Master
Policy shall be for a period of twelve months as mentioned in the Group Policy
Schedule.
9) Policy means the Master Policy Schedule, the Terms and Conditions of Mas-
ter Policy, Certificate of Insurance issued to respective Insured Beneficiary/ies
and any endorsements attaching to or forming part thereof either on the Cover
period or during the Policy Period.
10) Policy Period refers to group Master policy period, within which certificates of
insurance are issued to members of the group. Also references to Policy Period
will imply Cover Period of respective Certificate of Insurance/s.
11) Cover Period means the period as specified in the Certificate of Insurance
under which the Insured Asset owned by the Insured Beneficiary is insured and
covered as per Terms and Conditions of the Master Policy. The Cover Pe-riod
starts on the expiry of the manufacturer’s Warranty Period and shall end on the
specified date mentioned in the Certificate of Insurance issued to the Insured
Person.
12) Manufacturer’s Warranty Period means the period of time for which the
Manufacturer provides Warranty for the insured Asset shall be effective/
available.
13) Sum Insured [SI] means the amount stated in the Certificate of Insurance,
which is the maximum amount (regardless of the number of amount of claims
made) for any one claim and or in the aggregate for all claims by Insured
Beneficiary under Certificate of Insurance during the Cover Period in relation to
the Insured Asset.
COVERAGE
The Company will indemnify the Insured Beneficiary against the repair or
replacement costs in respect of the Insured Asset belonging to the Insured
Beneficiary caused by a Breakdown arising out of manufacturing defect and/or
due to poor workmanship of the service personnel of the authorized workshop
during the Cover Period provided that the liability of the Company in respect
of any one Insured Asset in any one Cover Period will not individually or in the
aggregate exceed the Sum Insured set against such item in the Certificate of
Insurance.
SPECIAL CONDITION
1. The Sum Insured in respect of each Insured Asset must equal the original
purchase price of the Insured Asset.
2. The Insured Asset has been purchased by Insured Beneficiary within six
months prior to the date on which the Insured Asset has been proposed for
Insurance and
3. The manufacturing warranty period of the asset is still in force on the date it has
been proposed for Insurance.
4. The Sum Insured shall stand reduced by the amount of loss that has been
claimed by Insured Beneficiary and cannot be reinstated.
5. In the event of a total loss/CTL settlement of claim or exhaustion of sum in-
sured due to payment of partial loss claims, the Certificate of Insurance shall
cease immediately and the Insured shall not be entitled to any refund of pre-
mium.
EXCLUSIONS
The Company is not liable for and no indemnity will be provided in respect of any
loss to the Insured Asset arising out of, caused by, occasioned by, attrib-utable to
or howsoever connected to:
1. Any claim falling beyond the cover period under Certificate of Insurance.
2. Deductible:
For Partial Loss Claims: As applicable and mentioned in the Master Policy. For Total
Loss Claims: No deductible is applicable.
3. Loss or damage arising out of the Insured Asset not being used in accordance
with manufacturer’s general instructions/guidelines.
4. Loss or damage for which the manufacturer of the Insured Asset is responsible
under a guarantee and/or warranty/conditions.
5. Loss or damage arising out of improper use of the Insured Asset
6. Loss or damage arising out of modification or alteration of any nature made
in the electrical circuitry and/or physical/structural construction of the Insured
Asset.
7. Where repair work is carried out by persons/agency that are not authorized by
the manufacturer or by the Insurer.
8. Inconsequential aspects such as noises, vibrations, warpage, oil seepage and
sensations that do not lead to dismal performance of the Insured Asset.
9. Loss or damage to accessories used in connection with the Insured Asset that
were not supplied at the time of purchase of the Insured Asset by the Insured.
10. Replacement of any consumable item of the Insured Asset, including but not
limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters,
toner or software.
11. Defects or faults that were not covered under the manufacturer’s warranty.
12. Loss or damage due to or consequent upon wear and tear and/or gradual
deterioration of the Insured Asset.
13. Loss or damage arising out of improper or abnormal electrical/gas/water sup-ply
or signal connection to the Insured Asset.
14. The cost of transporting the Insured Asset to and/or from the place of repair.
15. Loss or damage caused by or arising out of the wilful acts or wilful gross
negligence or fraudulent acts of the Insured/ Insured Beneficiary(ies) and/ or
Insured’s/Insured Beneficiary(ies) family and/or Insured’s/ Insured Benefi-
ciary(ies) employees
16. Insured/ Insured Beneficiary(ies) consequential losses of any kind and/or legal
liability of any kind.
17. Failure of parts which are subject to recall by manufacturer of the Insured
Asset.
18. The cost of repairing, restoring or reconfiguring computer software or any
system programs.
19. Any cost incurred with periodic maintenance of the Insured Asset, including
parts replaced in course of such maintenance operations.
20. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.
21. Where the original serial number is removed, obliterated or altered from In-
sured Asset.
22. Loss or damage arising out of improper storage or transportation of the In-sured
Asset.
23. The cost of installation of the Insured Assets and/or any optional attachment to
the Insured Asset.
24. Loss or damage due to use of non-genuine parts, accessories and/or
consumables.
25. Where there is a change of ownership of the Insured Asset.
26. Mechanical and/or electrical breakdown caused by overloading, strain, over-
running, freezing, excessive pressure, short-circuiting, heating.
27. Service/maintenance calls which do not involve malfunction or defects in the
Insured Asset due to workmanship or material used by manufacturer.
28. Damages caused by services performed by service personnel of the non-au-
thorized persons or repairer workshops.
29. Where the Insured Asset is subject to commercial, rental or profit generation
purposes.
30. Loss or damage arising out of any external cause, including but not limited to
fire, theft, explosion, water damage, acts of God perils, riots/strike/malicious
damage, - act of terrorism, corrosion, rust, denting, scratching, animal/insect
damage, entry of foreign bodies etc.
31. Any circumstance, fact or matter of which the Insured was or ought reasona-
bly to have been aware prior to the commencement of the Policy Period/Cover
 Period.
32. Ionising, radiation or contamination by radioactivity from any nuclear fuel or
from any nuclear waste or from the combustion of nuclear fuel.
33. The radioactive toxic explosive or other hazardous properties of any explosive
nuclear assembly or nuclear component thereof.
34. War, invasion, acts of foreign enemies, hostilities (whether war be declared
or not), civil war, rebellion, revolution, insurrection, military or usurped power
or confiscation or nationalization or requisition of or damage to property by or
under the order of any government or public local authority.
35. Any loss or damage that arises when the Certificate of Insurance is not in force
due to any reason whatsoever.
36. Exclusion specific to furniture which is Insured Asset:
a) Loss or damage caused by stains howsoever caused
b) Maintenance, damage caused by normal or ordinary wear-and-tear, in-
cluding but not limited to Scuffing, scrapes, or other surface abrasions,
including surface scratches on leather or fabrics..
c) Damage to Mattresses, Wicker and rattan furniture, Nubuck, suede or
exotic leathers, Split-grain leather hides used in seat cushions, back
cushions, or arm areas,
d) Components and mechanisms integrated into furniture, including but
not limited to adjustable bed frames, sinks, plumbing, robotics, TV lifts,
electronics, USB ports, electrical outlets, electrical appliances, fireplaces,
clocks
e) Fading, colour loss, or colour change and/or Cracking and peeling of leather
or vinyl
f) Loss of foam and/or inner spring resiliency (including any impressions or
deformation)
g) Repairs carried out by persons not authorised by the company/manu-
facturer.
h) Checking, cracking, bubbling, or peeling of the finish.
i) Chips, scratches, and/or breakage of glass or any brittle material used in
manufacturing or mirrors, loss of silvering on mirrors.
j) Any loss or defects covered under any warranty/Guarantee/ other insurance
policies
k) Damage caused by fire, smoke, flood or other natural disaster, theft or
vandalism.
l) Damage caused by structural problems or appliance malfunctions such
as, but not limited to, leaks from air conditioners, skylights, roofs, wa-ter
heaters, or water pipes.
m) Furniture that is used for commercial, institutional or rental purposes.
n) Furniture that has been mishandled, neglected, or abused other than
intended use as specified by the manufacturer.
o) Furniture sold “as is” or floor samples.
p) Furniture showing signs of infestation, including but not limited to insects,
rodents, termites and cockroaches.
q) The effects of weather conditions upon the product such as but not limited
to sunlight, wind, weather, rusting, radiation, corrosion.
CLAIM SETTLEMENT
In the event of a loss, the basis of loss settlement shall be as follows:
1. Where an Insured Asset can reasonably be repaired or reinstated at a cost less
than the replacement cost, the Company will indemnify the Insured Ben-eficiary
in respect of the expenses necessarily incurred to restore the Insured Asset to
its state immediately prior to the happening of the Covered Insured event. No
depreciation will be deducted.
2. In the case of a total loss/Constructive Total Loss [CTL] the Company shall
indemnify the Insured in respect of the restoration or replacement costs subject
to maximum of the Sum Insured set against the Insured Asset in the Certificate
of Insurance, subject to a depreciation of 10% per annum from the date of
Invoice of the Insured Asset
3. Claims subsequent to the payment of partial loss claim(s) shall be considered
as a Constructive Total Loss [CTL] if the cost of repairs exceeds the remaining
SI after payment of the partial loss claim.
4. The Company may at its Option repair, reinstate or replace the Insured Asset
damaged or destroyed, or any part thereof instead of paying the amount of loss
or damage
5. The Company shall be entitled to retain any defective part replaced under the
Policy with all subrogation rights.
GENERAL CONDITIONS
1. Due Observance
The due observance of and compliance with the terms, provisions, warranties and
conditions of this Policy insofar as they relate to anything to be done or complied
with by the Insured/Insured Beneficiary shall be a condition precedent to any liability
of the Company under this Policy.
2. Reasonable Care
The Insured Beneficiary shall:
a. Take all reasonable steps to safeguard the Insured Asset against any
Covered Insured Event.
b. Take all reasonable steps to prevent a claim from arising under this Policy
3. Duties and Obligations after Occurrence of an Covered Insured Event:
Save as more specifically provided for elsewhere in the Policy, it is a condition
precedent to the Company’s liability under this Policy that, upon the happening
of any event giving rise to or likely to give rise to a claim under this Policy:
a. The Insured or Insured Beneficiary shall immediately and in any event
within 14 days give written notice of the same to the Company or any of
its representatives and appointees, at the address shown in the Schedule
for this purpose, and in case of notification of an event likely to give rise to
a claim to specify the grounds for such belief, and
b. The Insured or Insured Beneficiary shall not abandon the Insured As-set,
nor take any steps to rectify/remedy the damage before the same has been
approved by the Company or any of its representatives and appointees,
and
c. The Insured or Insured Beneficiary shall within 28 days deliver to the
Company its completed claim form detailing the loss or damage that
has occurred and an estimate of the quantum of any claim along with
all documentation required to support and substantiate the amount of
Indemnification sought from the Company, and
d. The Insured or Insured Beneficiary shall expeditiously provide the Company
and its representatives and appointees with all the information, assistance,
records and documentation that they might reasonably require, and
e. The Insured or Insured Beneficiary shall allow the Company and its
representatives and appointees to inspect the Insured Asset or any other
material items, as per ‘the Right to Inspect’ Clause.
*Note: Waiver of conditions (a) and (c) may be considered by the Company
at its absolute discretion, in extreme cases of hardship where it is proved to
the satisfaction of the Company that under the circumstances in which the
Insured Beneficiary was placed, it was not possible for the Insured or Insured
Beneficiary or any other person claiming on his/her behalf to give notice or file
claim within the prescribed time limit. The decision of the Company shall be
final and binding on the Insured or Insured Beneficiary.
4. Right to Inspect
If required by the Company, its representatives and appointees, including a
loss assessor or a surveyor appointed in that behalf, shall in case of any loss/
damage or any circumstances that have given rise to a claim under the Policy
be permitted at all reasonable times to examine into the circumstances of such
loss/damage. The Insured or Insured Beneficiary shall, on being required so
to do by the Company, produce all books of accounts, receipts, documents
relating to or containing entries relating to the loss or such circumstance in his
possession and furnish copies of or extracts from them as may be required by
the Company so far as they relate to such claims or will in any way assist the
Company to ascertain in the correctness thereof or the liability of the Company
under the Policy.
5. Contribution
If, at the time of any claim, there is, or but for the existence of this Policy,
would be any other policy of indemnity or insurance in favor of or effected by
or on behalf of the Insured Beneficiary applicable to such claim/Insured Asset,
then the Company shall not be liable to pay or contribute more than its ratable
proportion of any loss or damage.
6. Subrogation
The Insured Beneficiary under the Certificate of Insurance shall at the expense
of the Company do or concur in doing or permit to be done all such acts and
things that may be necessary or reasonably required by the Company for the
purpose of enforcing any civil or criminal rights and remedies or obtaining
relief or indemnity from other parties to which the Company shall be or would
become entitled or subrogated upon the Company paying for or making good
any loss or damage under the Certificate of Insurance whether such acts and
things shall be or become necessary or required before or after the Insured
Beneficiary(ies) indemnification by the Company.
7. Group Discount
Applicable group discount will be as per the table below
Note - Group discount will be applicable on the group size at inception of the
policy. There shall not be any midterm revision of group discount.
8. Fraud
If the Insured or any Insured Beneficiary under the Certificate of Insurance or
any one acting on his behalf shall make or advance any claim be in any respect
fraudulent, or if any false declaration be made or used in support thereof or
if any fraudulent means or devices are used to obtain any benefits under the
Certificate of Insurance or if the loss or damage be occasioned by the wilful
act, or with the connivance of the Insured Beneficiary, all benefits under the
Certificate of Insurance shall be void and all claims or payments thereunder
shall be forfeited.
9. Cancellation of Master Policy/Certificate of Insurance by the Company
a. The Master Policy may be cancelled by the Company at any time before
the expiry of the Policy Period of Master Policy by giving at least 15 days
written notice to the Insured. Provided however if the Company cancels
the Master Policy even then the respective
Certificate of Insurance/s issued to various Insured Beneficiaries shall be
valid for the Covered Period, unless the Certificate of Insurance is also
cancelled by the company.
b. The Certificate of Insurance may be cancelled by the Company at any time
before the expiry of the Covered Period by giving at least 15 days written
notice to the Insured and Insured Beneficiary.
c. If the Certificate of Insurance is cancelled by the Company prior to
commencement of the Cover Period mentioned in the Certificate of
Insurance issued to the Insured Beneficiary, the Company will refund
 100% of the premium to the Insured,
d. If the Certificate of Insurance is cancelled by the Company after the
commencement of the Cover Period mentioned in the Certificate of
Insurance issued to the Insured Beneficiary the Company shall refund to
the Insured a pro-rata premium for the unexpired Cover Period in respect
of the Certificates of Insurance issued prior to the date of cancellation on
which no claim has been lodged.
e. No refund shall be made in respect of Certificates of Insurance cancelled by
the Company on which claim has been lodged by the Insured Beneficiary or
a person on behalf of the Insured Beneficiary.
f. For the avoidance of doubt, the Company shall remain liable for any claim
that was made prior to the effective date on which the Certificate of
Insurance is cancelled.
g. Under normal circumstances the policy shall not be cancelled by the
company except on the grounds of Fraud, mis-representation or non-
disclosure of material facts or non-co-operation by the Insured Beneficiary.
Provided however if Certificate of Insurance is cancelled due to Fraud,
mis-representation or non-disclosure of material facts or non-co-operation
by the Insured and Insured Beneficiary then the premium shall be forfeited
and no refund of premium shall be made by the Company.
10. Cancellation by the Insured before the expiry of Master Policy/ Certificate
of Insurance:
a. During the Policy Period of the Master Policy, the Insured may cancel the
Master Policy at any time by giving at least 15 days written notice to the
Company.
b. The Certificate of Insurance may be cancelled by the Insured as under:
(i) If the Certificate of Insurance is cancelled by the Insured prior to
commencement of the Cover Period mentioned in the Certificate
of Insurance issued to the Insured Beneficiary, the Company will
refund, subject to retention of Rs.100 towards administrative costs
per Certificate of Insurance, 100% of the premium to the Insured.
(ii) The Certificate of Insurance may be cancelled by the Insured
within six months of the date of commencement of the Cover
Period mentioned in the Certificate of Insurance, in which case the
Company will refund the premium to the Insured on a pro-rata basis
by reference to the risk undertaken as provided in the respective
Certificates of Insurance till effective date of such termination,
subject however to a minimum retention of 25% of premium
mentioned in the Certificate of Insurance or Rs.100 per Certificate
of Insurance whichever is higher in respect of those certificates of
Insurance on which no claim has been lodged. However no request
from the Insured for cancellation of any Certificate of Insurance
shall be entertained after completion of six months from the date of
commencement of the Cover Period.
c. No refund of premium shall be due on cancellation of Certificate of
Insurance if a claim has been made by the Insured Beneficiary.
d. For the avoidance of doubt, the Company shall remain liable for any claim
that was made prior to the effective date of cancellation of Certificate of
Insurance.
Note: For avoidance of doubts it is also clarified that since premium is born and
paid by Insured and received by the Company, any cancellation or refund of such
premium shall always be made to Insured as mentioned in these Policy Terms and
Conditions/wordings.
11. Validity of Certificate of Insurance
Subject to provision relating to cancellation, the coverage under the Certificate
of Insurance will terminate on the earliest of the following occurrence:
a. The expiry date of Cover Period as mentioned in the Certificate of
Insurance
b. In case of loss/damage, any claim paid up to the Sum Insured as
mentioned in the Certificate of Insurance
c. The date that the Insured Beneficiary is no longer member of the group of
the Insured.
d. The effective date of cancellation of Certificate of Insurance by the
Company or Insured , as the case may be, in accordance with these terms
and conditions of the Policy
12. Transfer
Transferring/assigning of Interest in this Policy to anyone else is not allowed.
13. Automatic Termination
The cover for the Insured Beneficiary shall terminate immediately in the event
of admissible claim and settlement of 100% Sum Insured mentioned in the
Certificate of Insurance.
14. Dispute Resolution
a. If any dispute or difference shall arise as to the quantum of claim to be
paid under this Policy (liability/claim being otherwise admitted by the
Company), such difference shall independently of all other question be
referred to the decision of a sole arbitrator to be appointed in writ-ing
by the Company and the respective Insured Beneficiary or if they cannot
agree upon a single arbitrator within 30 days of any party [the Company or
the respective Insured Beneficiary] invoking arbitration, the same shall be
referred to a panel of three arbitrators, comprising of two arbitrators one to
be appointed by each of who are the parties to the dispute/ difference and
the third arbitrator to be appointed by such two arbitrators and arbitration
shall be conducted under and in accordance with the provisions of the
Arbitration and Conciliation Act, 1996 as amended from time to time. The
law of the arbitration will be Indian law, and the seat of arbitration and
venue for all hearings shall be within India.
b. It is clearly agreed and understood that no difference or dispute shall
be referable to arbitration as herein before provided if the Company has
disputed or not accepted/admitted the liability/claim under or in respect of
the respective Certificate of Insurance.
c. It is hereby expressly stipulated and declared that it shall be a con-dition
precedent to any right of action or suit upon the respective Certificate
of Insurance read with this Policy that the award by such arbitrator/
arbitrators of the amount of the loss or damage shall be first obtained.
d. It is also hereby further expressly agreed and declared that if the
Company shall disclaim/repudiate the liability to the respective Insured
Beneficiary for any claim under Certificate of Insurance issued to them,
and such claim shall not, within 12 calendar months from the date of such
disclaimer have been made the subject matter of a suit in a court of law,
then all benefits under the Certificate of Insurance shall be forfeited and
the rights of Insured Beneficiary shall stand extinguished and the liability
of the company shall also stand discharged.
i. In the event that these arbitration provisions shall be held to be invalid
then all such disputes or differences shall be referred to the exclusive
jurisdiction of the Indian Courts subject to other clauses herein.
15. Notices
a. Any and all notices and declarations for the attention of the Company shall
be submitted in writing and shall be delivered to the address specified in
the Certificate of Insurance.
b. Any and all notices and declarations for the attention of the Insured
Beneficiary shall be posted to the Insured’s address stated in the
Certificate of Insurance.
16. Governing Law
The construction, interpretation and meaning of the provisions of this Policy
and Certificate of Insurance shall be determined in accordance with Indian law.
The section headings of this Policy and Certificate of Insurance are included for
descriptive purposes only and do not form part of this Policy or Certificate of
Insurance for the purpose of its construction or interpretation.
17. Entire Contract
This Policy read with respective Certificate of Insurance constitutes the
complete contract of insurance for the Insured Beneficiary. No change or
alteration in this Policy shall be valid or effective unless approved in writing by
the Company, which approval shall be evidenced by an endorsement on the
Policy/Certificate of Insurance.
18. Territorial Limits
This Policy and Certificate of Insurance covers insured events of concerned
Insured Beneficiary arising during the Cover Period within India. The Company’s
liability to make any payment under admissible claims under Certificate of
Insurance shall be to make payment to concerned Insured Beneficiary within
India and in Indian Rupees only.
19. Renewal Notice
The Company shall not be bound to receive any renewal premium nor give
notice that such renewal and renewal premium is due. If the Company agrees
to renew the cover period under the Certificate of Insurance Every renewal
premium (which shall be paid and accepted in respect of the Certificate of
Insurance) shall be so paid and accepted upon the distinct understanding
that no alteration has taken place in the facts contained in the proposal or
declaration herein before mentioned and that nothing is known to the Insured
Beneficiary that may result in enhancement of the risk of the Company under
the Certificate of Insurance . No renewal receipt shall be valid unless it is on
the printed form of the Company and signed by an authorized official of the
Company.
20. Resolving Issues
The Company do its best to ensure that its customers are delighted with
the service they receive from the Company. If the Insured Beneficiary is
dissatisfied the Company would like to inform the Insured Beneficiary that the
Company has a procedure for resolving issues, as mentioned herein below.
Please include your Certificate of Insurance number in any communication.
This will help the Company to deal with the issue more efficiently.
First Step
Initially, it is suggest that the Insured Beneficiary contact the Branch Manager
/ Regional Manager of the local office of the Company which has issued the
policy. The address and telephone number will be available in the Certificate of
Insurance issued to the concerned Insured Beneficiary.
Second Step
Naturally, the Company hope the issue can be resolved to the satisfaction of Insured
Beneficiary at the earlier stage itself. But if Insured Beneficiary feel dissatisfied with
the suggested resolution of the issue after contacting the local office, please e-mail
or write to:
Customer Care
HDFC Ergo General Insurance Co. Ltd
6th floor, Leela Business Park,
Andheri Kurla Road , Andheri East, Mumbai – 400059
Toll Free : 1800-2700-700,
E- mail:care@hdfcergo.com
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 Place your appliances
in safe hands
CPP Asset Care is a product provided by CPP Assistance Services Pvt. Ltd.(CPP)
The Asset Care Advantage
CPP Asset Care is a unique protection service that provides
you with a host of exciting o‰ers and benefits that you will
love, along with complimentary extended warranty for
your valued appliance.

Multi-Lingual Feature-Related Assistance Helpline

Get exclusive access to a dedicated helpline in multiple languages.
The Asset Care helpline helps you understand features for a range
of products in your home.

Single Call Card Blocking

Block all your valuable credit, debit, ATM cards of all banks by
calling CPP’s toll-free 24-hour helpline (1800-419-4000).

Preventive Maintenance Service

Asset Care comes with a one-time free preventive maintenance
service for your purchased appliance. This includes appliance
cleaning and functional checking. You can avail this service by
calling CPP’s helpline number.

WardWiz Basic Internet Security (for laptop/PC)

WardWiz protects digital content in your devices with real-time
protection against malware, hackers, identity theft harmful and
unsavory web sites.

F-Secure SAFE Device Security (for smartphone/tablet)

F-Secure SAFE Device Security provides protection for your
smartphone/tablet with features such as remote Data Lock &
Wipe, Call & SMS Blocker, GPS Tracking, Parental Control and
Banking Protection.
 Roadside Assistance Services
Asset Care o‰ers you roadside assistance services for your car/ bike,
including services such as vehicle towing, flat-tyre support, battery
jump-start, fuel delivery among others. These services are available
in 400+ cities across India, within 50 km from the city center.

LIVE TV Subscription
Asset Care comes with a free 12 month LIVE TV subscription, which
allows you to watch a variety of your favourite channels live on your
device of choice. This service is provided by SonyLIV.

Movies Subscription
Get a free 12-month subscription to Eros Now (Plus Pack) and
watch your favourite movies, TV shows and listen to music on the
device of your choice.

HDMI Streaming Device

Your Asset Care membership allows you to purchase TEEWE 2.0
HDMI Streaming Device at a special price of Rs. 999, instead of the
MRP Rs.2399. TEEWE allows you to convert your TV into a smart TV
and stream entertainment from your smartphone/laptop in HD on
your existing TV. Just call CPP’s call-centre to place your request.

Complimentary Extended Warranty*

Asset Care provides complimentary extended warranty for 12/24/36
months post the expiry of manufacturer’s warranty. Includes
coverage (as covered in manufacturer warranty) for
repairs/replacement costs up to the invoice value via nationwide
service repair network with 400+ service center tie-ups.

*Once you purchase CPP Asset Care, you will be enrolled into the complimentary add-on benefit of extended warranty of your appliance within
seven (7) days of your membership start date. All risk cover is provided by Indian General Insurance Company registered with IRDA under the
Group Insurance Policy for CPP members. Please refer to group policy terms & conditions for more details.
 FEATURES OF CPP ASSET CARE - FOR YOUR AIR-CONDITIONERS

Product Price Product Multi-Lin- Preventive Roadside Single Device Internet LIVE TV Movies HDMI Comp.
Range Term gual Asst. Mntnc. Asst. Call Card Security Security Subscrip- Subscrip- Streaming Extended
Helpline Visit Services Blocking (phones, (laptop/ tion tion Device Warranty
tablets) PC) (Disc.
Voucher)

Rs. 0 - 20k 1 year Yes - - Yes - Yes - - - Yes

Rs. 20k - 70k 1 year Yes Yes Yes Yes Yes Yes - - - Yes

Rs. 70k - 150k 1 year Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Rs. 0 - 20k 2 & 3 years Yes - - - Yes Yes - - - Yes

Rs. 20k - 30k 2 & 3 years Yes Yes Yes - Yes Yes - Yes - Yes

Rs. 30k - 40k 2 & 3 years Yes Yes Yes - Yes Yes - Yes - Yes

Rs. 40k - 70k 2 & 3 years Yes Yes Yes - Yes Yes - Yes - Yes

Rs. 70k - 150k 2 & 3 years Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

About CPP
CPP Assistance Services Pvt. Ltd. is a part of
CPP Group Plc., which has over 30 years of
experience in helping customers.
CPP provides life assistance products that help
consumers cope with the anxieties and
complexities of modern life.

You can find out more about CPP Group

by visiting our corporate site at
www.cppgroup.com

Customer care: Corporate address:

1860-258-3030 CPP Assistance Services Pvt. Ltd.
(Monday-Sunday, 11 am to 9 pm) Ground Floor, Wing – A,
AC-MAR-2018

Email: cpp.assetcare@cppindia.com Golf View Corporate Tower–A,

www.cppassetcare.in Golf Course Road, Sector – 42,
Gurgaon – 122002, Haryana
CIN: U67120DL2007PTC170592