Professional Documents
Culture Documents
Issue 3
UK Technical Support Group
Doc ID –TNGB1500168EN
Technical Information
Ref – F001
Products: C3850FS/C3850/C3350
Subject
CE Password Lock & Administrator PasswordLock
New Release Method
Background / Symptom
Issue / Cause
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bizhub C3850FS/C3850/C3350
CE Password Lock & Administrator Lock
New Release Method
1. Symptom
The Access Lock can't be released when the machine is in the access lock state, by making a
mistake in the CE password 3 times, even if the Power Switch is turned OFF/ON.
2. Cause
3. Countermeasures
The way of the CE Password access lock release was changed as follows:
1. [MENU]
2. [COUNTER]
3. [KEYPAD]
4. Stop => 0 => 9 => 3 => 1 =>7
a) Do nothing else at this time.
5. Leave the machine alone for 5 minutes or more.
6. After 5 minutes, the access lock will be released.
Note;
This procedure is planned to be added in the next update to the Service Manual
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Administrator Password Lock Reset Method
The way of the Administrator Password access lock release was changed as follows:
End
RJE.
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