Unit 2: Getting through / Leaving a message Getting through you've reached the voicemail of (+ name of person) please leave a message and I'll call you back as soon as I can. Unit 3: Edinburgh - the festival city Arriving in a place you don't know at left luggage Excuse me, can we leave our bags here? we'd like a bed and breakfast for [two / three, etc.] nights.
Unit 2: Getting through / Leaving a message Getting through you've reached the voicemail of (+ name of person) please leave a message and I'll call you back as soon as I can. Unit 3: Edinburgh - the festival city Arriving in a place you don't know at left luggage Excuse me, can we leave our bags here? we'd like a bed and breakfast for [two / three, etc.] nights.
Unit 2: Getting through / Leaving a message Getting through you've reached the voicemail of (+ name of person) please leave a message and I'll call you back as soon as I can. Unit 3: Edinburgh - the festival city Arriving in a place you don't know at left luggage Excuse me, can we leave our bags here? we'd like a bed and breakfast for [two / three, etc.] nights.
Unit 2 Power for life Single or double? improve work skills
How far is it, and how do we get there? work to tight deadlines Business and business organisation employ (verb) /mplɔ/ At tourist information deal with (phrasal verb) found (verb) /faυnd/ Can you help us? We’d like a map of the handle (verb) /h#ndl/ market (noun) /mɑkt/ city. in charge of market leader (noun) /mɑkt lidər/ Can you give us some information involved in be organised into about …? object (noun) /ɒbd&kt/ produce (verb) /prədjus/ Do you have a bus timetable? objective (noun) /əbd&ektv/ sell (verb) /sel/ Thanks for your help. be responsible for share (noun) /ʃeər/ Getting there have responsibility for turnover (noun) /tnəυvər/ We want to get to (+ name of place). take care of worldwide (adv) /wldwad/ Where does the bus leave from, please? task (noun) /tɑsk/ Where do we buy the tickets? work (noun) /wk/ big business business card (noun) /bzns kɑd/ You don’t need to get a ticket in advance. Presenting 1: Welcoming visitors business sector (noun) /bzns sektər/ You can pay on the bus. Hello and welcome to everyone. core business Music, theatre, dance and opera My name’s (+ your name), and I work in do business Performing arts (general) [sales/marketing, etc.]. global business design (noun) /dzan/ I’d like to give you a short introduction talk business lighting (noun) /latŋ/ to … travel on business performance (noun) /pəfɔmənts/ To begin then, I want first of all to … Telephoning 1: Getting through / Leaving a production (noun) /prəd!kʃən/ That’s all I want to say about … Right, now I want to go on to the second message Music part … Leaving a message composition (noun) /kɒmpəzʃən/ Does anyone have any questions? You’ve reached the voicemail of (+ name concert (noun) /kɒnsət/ Thank you for listening. of person). conductor (noun) /kənd!ktər/ Now I’m going to hand over to (+ name of Please leave a message and I’ll call you orchestra (noun) /ɔkstrə/ person). back as soon as I can. Theatre Getting through actress (noun) /#ktrəs/ Unit 6 Tourist attraction I’d like to speak to (+ name of person), costume (noun) /kɒstjum/ Health and feeling ill please. Is [he/she] there? director (noun) /drektər/ Feeling unwell I’ll put you through. playwright (noun) /plerat/ Are you all right? One moment, please. Dance No, actually I don’t feel very well. The person called is not available ballerina (noun) /b#lərinə/ You do look pale. Would you like to leave a message? ballet (noun) /b#le/ Is there anything I can do? I need to talk to [him/her] personally. choreographer (noun) /kɒriɒ$rəfər/ No thanks, maybe I’ll go home early Perhaps [he/she] could call me. contemporary (adj) /kəntempərəri/ today. Can I leave you my number? like (verb) /lak/ Fixing an appointment to see a doctor Waiting on line love (verb) /l!v/ I’d like an appointment, please. We are experiencing a high call load at quite like Can I have your name? the current time. really like Can you come at [10.30/11.15, etc.]? Please hold. not be very keen on At the doctor’s An operator will be with you as soon as can’t stand I have an appointment with the doctor at one becomes available. don’t really like [10.30/11.15, etc.]. hate (verb) /het/ Can you fill in this form, please? Unit 3 Edinburgh – the festival city Do you need my insurance details? Arriving in a place you don’t know Unit 5 Job swap Back at work At left luggage Jobs and personal development Are you better now? Excuse me, can we leave our bags here? achieve targets Yes, I’m much better, thanks. We’ve got a [backpack/suitcase, etc.]. build relationships Good. We’ve missed you. Welcome back. At the accommodation bureau contribute ideas We’ve just arrived and we’d like a bed and cope with pressure breakfast for [two/three, etc.] nights. develop confidence
Tourist attractions and accommodation Social opening interesting (adj) /ntrəstŋ/ cuisine (noun) /kwzin/ I hope all is well with you. terrible (adj) /terəbl/ culture (noun) /k!ltʃər/ How’s it going? wonderful (adj) /w!ndəfəl/ environment (noun) /nvaərənmənt/ Reason for writing worrying (adj) /w!riŋ/ scenery (noun) /sinəri/ I am writing regarding [the meeting / the sights (plural noun) /sats/ Unit 11 Making money Thailand project, etc.]. wilderness (noun) /wldənəs/ About [the meeting / next week / your Finance and investments wildlife (noun) /waldlaf/ party, etc.]. assets (plural noun) /#sets/ Types of accommodation bond (noun) /bɒnd/ Requesting bed and breakfast (noun) /bed ən commercial property I should be grateful if you could email brekfəst/ dividend (noun) /dvdend/ me … campsite (noun) /k#mpsat/ interest rate (noun) /ntrest ret/ Send me (…) when you can. caravan (noun) /k#rəv#n/ investment (noun) /nvestmənt/ Offering help mortgage (noun) /mɔ$d&/ farmhouse (noun) /fɑmhaυs/ Please do not hesitate to call me if I can property (noun) /prɒpəti/ guest house (noun) /$est haυs/ hotel (noun) /həυtel/ be of any assistance. share (noun) /ʃeər/ house swap (noun) /haυs swɒp/ If you need anything else, tell me. shareholder (noun) /ʃeəhəυldər/ self-catering accommodation Ending Meetings 1: Asking for and giving opinions villa (noun) /vlə/ I look forward to hearing from you. Asking for opinions youth hostel (noun) /juθ hɒstəl/ That’s all. What about …?
Unit 8 Globalisation Unit 9 Here is the news What do you think …?
unemployment (noun) /!nmplɔmənt/ resolve a conflict It sounds delicious. voluntary redundancy solve a problem I’ll try it. working conditions Complimenting the chef works council (noun) /w&ks kauntsəl/ Unit 26 Intelligent skis That was very good. You have an excellent Products chef. Emails 3: Making travel arrangements badly built the flight’s booked for (+ date and time) Explaining the name of a local dish well constructed We’re staying at the (+ name of hotel). What’s it called? heavy (adj) /hevi/ Could you get a driver to pick us up when We call it … light (adj) /lat/ we arrive? Describing how something is cooked narrow (adj) /n#rəυ/ I’d like to book [a single room / a double I’d love to know the recipe. wide (adj) /wad/ room, etc.]. I make it with … standard (adj) /st#ndəd/ Please let me know the price for this. The most important thing is to … tailor-made (adj) /teləmed/ Unit 24 Social issues tough (adj) /t!f/ Food and cooking weak (adj) /wik/ Cooking method Receiving international colleagues simple (adj) /smpl/ bake (verb) /bek/ Welcome sophisticated (adj) /səfstketd/ barbecue (verb) /bɑbkju/ Welcome to … old-fashioned (adj) /əυldf#ʃənd/ boil (verb) /bɔl/ Hope you enjoy your stay. state of the art (adj) fry (verb) /fra/ I’m really looking forward to working massive (adj) /m#sv/ grill (verb) /$rl/ with you. tiny (adj) /tani/ microwave (verb) /makrəυwev/ Did you have a good trip? allow/enable (verb) /əlaυ/nebl/ poach (verb) /pəυtʃ/ Security be designed/perfect for raw (adj) /rɔ/ You need to fill in your details here. ensure/guarantee (verb) /nʃɔ/$#rənti/ roast (verb) /rəυst/ You have to wear this badge all the time. it comes with/includes … steam (verb) /stim/ Work space It’s possible to/You can … Adjectives about food This is your office. simple to operate/user-friendly medium (adj) /midiəm/ I hope you don’t mind sharing. Telephoning 3: Handling complaints off (adj) /ɒf/ Not at all. I’m used to it! Apologise over-cooked (adj) /əυvəkυkt/ You can use this computer. I’m very sorry about that. rare (adj) /reər/ Do I need a password? I really do apologise. rich (adj) /rtʃ/ How about the phone? Sorry about the delay. ripe (adj) /rap/ Just press [1/9, etc.] for an outside line. Sorry again. salty (adj) /sɔlti/ Outside work savoury (adj) /sevəri/ This is my home number in case you need Confirm details of problem sour (adj) /saυər/ anything in the evening. Let me check. You said …? spicy (adj) /spasi/ I wouldn’t disturb you at home. Promise to investigate sweet (adj) /swit/ No, feel free. I’ll check with … tender (adj) /tendər/ You can always reach me at home or on I’ll get back to you. my mobile. Give reason for a problem Unit 29 Life coaching That’s very kind. I hope I won’t have to. There was [a computer error / a technical Changes and trends Social problems and solutions problem / an administrative error, etc.]. fall (verb) /fɔl/ begging (noun) /be$ŋ/ We had a lot of problems with … grow (verb) /$rəυ/ car crime (noun) /kɑ kram/ Offer a solution reduce (verb) /rdjus/ ethnic violence We’ve dispatched another … rise (verb) /raz/ football hooliganism We’ll finish things by … due to / a result of homelessness (noun) /həυmləsnəs/ Check customer is happy lead to / result in poverty (noun) /pɒvəti/ Is that OK? Presenting 2: Handling questions effectively street crime (noun) /strit kram/ Refer to next contact Does anyone have any questions? theft (noun) /θeft/ We’ll talk [tomorrow / next week, etc.]. If there are no more questions, I’d like to unemployment (noun) /!nmplɔmənt/ go to the next point. vandalism (noun) /v#ndəlzəm/ Unit 27 You are what you eat Does that answer your question? get worse Food talk It’s an important question. find a solution Understanding the menu Right, if there are no more questions, I’ll improve the situation What exactly is (+ name of dish)? finish there. make the situation worse How is it cooked? make things better
Unit 30 Work or lifestyle? Getting away quickly Have a nice weekend everybody. Continuous learning Can I just … before you go? advertise (verb) /#dvətaz/ Can we leave it until [Monday/tomorrow, commission (noun) /kəmʃən/ etc.]? competitive (adj) /kəmpettv/ Sorry. I really have to go. narrow (adj) /n#rəυ/ responsibility (noun) /rspɒntsəbləti/ Give me a call save (verb) /sev/ I have to go now. tailor-made (adj) /teləmed/ Call me [tomorrow / next week, etc.]. tiny (adj) /tani/ I will. I’ll give you a call [tomorrow / on Monday, etc.]. Saying goodbye Until the next time Getting away I’ve just come to say goodbye. I’m leaving Right, I think I should be going. now. Already? It’s only [8.30/9 o’clock, etc.]. OK, well it was really good to see you Sorry, I really must be going. again. It’s a real pity. It was great working with you, as always. I’d love to stay but I really have to go. Take care. Hopefully see you [next year / at the conference, etc.]. Until then. Bye.