Professional Documents
Culture Documents
Training &
Development
Presented By,
• Frequent errors
Why?
Conduct Training
OR
•Questionnaires
•Surveys
•Tests
•Interviews
•Focus group discussions
•Observations
•Performance records
• Keep responses anonymous
Questionnaire
• Keep responses anonymous
• Pre/post(Tests)
Questions & Scales
• Web-based Questionnaires
• Phone Questionnaire
Advantages of questionnaires
• Economy - Expense and time involved in training interviewers
and sending them to interview are reduced by using
questionnaires.
Data Analysis
Program
Appendices
Description
Using figures to
present data
Evaluation
report outline
Reporting
MEASURING TRAINING
EFFECTIVENESS & IMPACT
1.Prior to training
• The number of people that say they need it during the needs
assessment process
• The number of people that sign up for it
• Customer satisfaction at X weeks after the training when the customers know
the actual costs of the training.
• Trained individuals that self –report that they changed their behaviour / used the
skill or knowledge on the job after the training ( Within X months )
• Trained individuals who’s managers report that they changed their behaviour / used
the skill or knowledge on the job after the training ( Within X months )
• Trained individual’s whose manager’s report that their job performance changed
( as a result of their changed behaviour / skill) either through improved
performance appraisal scores or specific notations about the training on the
performance appraisal form ( within X months )
• The performance of employees that are managed by ( or are part of the same team
with) individuals that went through the training
RESISTANCE TO TRAINING
EVALUATION
• While long term results are important in making business decisions, the
day to day purpose of evaluation should be used as a feedback
mechanism to guide efforts to reward success
• HDFC Life, one of India's leading private life
insurance companies, offers a range of
individual and group insurance solutions.
Our Values
Values that we observe while we work:
• Integrity
• Innovation
• Customer centric
• People Care "One for all and all for one"
• Team work
• Joy and Simplicity
Analyzing Training Needs
• Organizational
• Entire organization, single division or department
• At this level you prepare for future need
• Job/Task
• Single job category
• Indicated by low productivity
• Individual
• Individual employee
• Indicated by poor review or employee assistance
request
Think About it
• Would you internally train, use prepackaged
programs, or outsource for the following topics:
• Instructional Methods
• Active (Facilitation, Case Studies, Simulations, Vestibule,
Socratic Seminar)
• Passive (Lecture, Presentation, Conference)
• Experiential (Demonstration, One-on-One, Performance)
THINK ABOUT IT
What type of training instructional method would you use in
these circumstances: Passive, Active, Experiential?
• Self-Study
• Programmed instruction
• E-learning
Step 4. Implementation
• Facility
• Depends on type of training, number of participants, and budget
• Onsite or offsite
• Theater-style, classroom style, banquet-style, chevron style, conference style, u-
shaped style seating
• Trainers
• Skills, knowledge, and/or abilities with training material
• Schedule
• Feasibility of shutting down operations, employee availability, trainer availability,
multiple sessions
• If offsite
• Ensure everyone has a ride
• All expenses have been paid
THINK ABOUT IT
• The organization for which you are trainer is currently not to doing to well
financially.
• The only onsite training facility is directly across from the work plant, and it
is extremely noisy and distracting. Recently you accidentally overheard a
conversation between the vice president of HR and Budget management
about how they feel that you are a drain on HRs’ budget.
• The training material that you are to present is extremely important and
needs to be clearly understood.
• What would you do, would just deal with the noise of the plant or would
you argue for more money? If so, what points would you argue?
Final Step!!!!! Evaluation
• Goals/Outcomes of Training
Transfer of Training
• You work for organization whose upper management does not see the
benefit in having training programs other than the initial orientation. You
finally convinced them to give you resources to create an interview training
program for managers.
• You have just completed a brand new training program aimed at decreasing
unnecessary work steps for a production line. You want to pilot test the
program, so you recruit a few employees from the line and a couple of their
managers to go through the training.
Evaluation in HDFC
• Smiley Sheets
• Feedback forms
• Pre-training assessment
• Post-training assessment
The Three DOMAINS
AFFECTIVE DOMIAN
Compare this photo with one of three boys from today of the
same age. How are their lives similar? How are they different?