INDUSTRIAL TRAINING REPORT

LTS DISTRIBUTION (M) SDN BHD

MOHAMMAD HAMDANI BIN ILYAS

57212215054

REPORT SUBMITTED IN PARTIAL FULFILMENT FOR

THE BACHELOR IN INDUSTRIAL LOGISTICS (HONS)

INDUSTRIAL LOGISTIC SECTION

UNIVERSITI KUALA LUMPUR

MALAYSIAN INSTITUTE OF INDUSTRIAL TECHNOLOGY

MASAI, JOHOR DARUL TAKZIM

2018

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 DECLARATION

I declare that all parts of this report are the result of my own work except for
the quotations and references, the sources of which have been
acknowledged in the bibliography.

Date: Signature………………………………

Full Name: MOHAMMAD HAMDANI

BIN ILYAS

ID Number: 57212215054

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 APPROVAL

We have supervised and examined this report and verify that it meet the
program and University’s requirements for the Bachelor in Industrial Logistic
(Hons)

………………………………. ………………...

(Mdm. Lisa) DATE

Manager of LTS Distribution (M) Sdn Bhd

Company Supervisor

………………………………. …………………

(LT. COL MOHD RAMZI BIN MOHD NOOR) DATE

University Supervisor

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 ACKNOWLEDGEMENT

Alhamdulillah, finally I managed to finish up and submit my industrial

training report within the given period based on the format prescribed by the
university. First and foremost, I would like to record my grateful thanks to the
top management of LTS Distribution (M) Sdn Bhd for giving me the opportunity
to do my industrial training at their company. Secondly, I would like to express
a deep sense of gratitude towards my Company Supervisor, Mr Ivan which
helped me a lot during the training period by giving the valuable guidance,
criticism and useful advice. Lats but not least, highly appreciation to my mother
and father, INTRA Coortinator, University Supervisor and my friends for their
information which helped me in completing my industrial training report.

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 CONTENTS

DECLARATION .............................................................................................. II
ACKNOWLEDGEMENT ............................................................................... IV
LIST OF FIGURES ...................................................................................... VII
LIST OF TABLES........................................................................................ VIII
ABSTRACT ................................................................................................... IX
ABSTRAK ...................................................................................................... X

CHAPTER 1 : INTRODUCTION
1.1 INTRODUCTION ...............................................................................1
1.2 OBJECTIVE OF INDUSTRIAL TRAINING (INTRA) ..............................1
1.3 INDUSTRIAL TRAINING LOCATION ....................................................2
1.4 COMPANY DETAILS.............................................................................3
1.5 DEPARTMENT ATTACHED..................................................................3
1.6 COMPANY SUPERVISOR DETAILS ....................................................3
1.7 MAJOR TASK OF TRAINEE AT LTS DISTRIBUTION (M) SDN BHD...4
1.8 INDUSTRIAL TRAINING TIMETABLE ..................................................4

CHAPTER 2 : PRESENTATION OF LTS DISTRIBUTION (M) SDN BHD

2.1 COMPANY PROFILE ............................................................................5
2.2 COMPANY HISTORY............................................................................5
2.3 CORE BUSINESS .................................................................................6
2.3.1 BONDED TRUCK TRANSPORTATION .........................................6
2.3.2 WAREHOUSE MANAGEMENT ......................................................7
2.3.3 DISTRIBUTION ..............................................................................7

CHAPTER 3 : WAREHOUSE MANAGEMENT

3.1 TASKS AND RESPONSIBILITIES OF TRAINEE ..................................8
3.1.1 INBOUND ACTIVITY ......................................................................8
3.1.2 OUTBOUND ACTIVITY ................................................................10

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 CHAPTER 4 : CONCLUSION AND RECOMMENDATION
4.1 CONCLUSION .....................................................................................13
4.2 RECOMMENDATION ..........................................................................14

REFERENCES

VI
 LIST OF FIGURES

Figure 1.0 : Location of LTS Distribution (M) Sdn Bhd via Google Maps…...2

VII
 LIST OF TABLES

Table 1.0 : Company Details..……………………...........................................3

VIII
 ABSTRACT

University Kuala Lumpur is one of the institution that provides students

with hand on practical which it emphasize more practical activities than
theoretical. Therefore, final year students are compulsory to undergo Industrial
Training (INTRA) at the chosen company. The aim of INTRA is to provide the
opportunity to student in applying and integrate theoretical knowledge and
principles that taught in the course. Besides, it also provides the opportunity
for student to demonstrate independence and originality, as well as plan and
organize the task given in a certain period of time.

At the same time, student will be evaluated base on site task, daily log
book, and also writing report during their INTRA. The report is divided into four
main chapter, which is chapter I include introduction of industrial training,
chapter 2 include general presentation of the company, chapter 3 include job
position/task/process and chapter 4 include conclusion and recommendation.

The report summarizes the whole of program for 4month the trainee on
site at LTS Distribution (M) Sdn Bhd. Trainee had been exposed with the
process flow in the warehouse starts from the inbound activity to outbound
activity.

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 ABSTRAK

Universiti Kuala Lumpur merupakan salah satu institusi yang menyediakan

pelajar dengan praktikal yang menekankan lebih banyak aktiviti praktikal
daripada teori. Oleh itu, pelajar tahun akhir wajib menjalani Latihan Industri
(INTRA) di syarikat yang dipilih. Tujuan INTRA adalah untuk memberi peluang
kepada pelajar untuk menerapkan dan mengintegrasikan pengetahuan dan
prinsip teori yang diajar dalam kursus ini. Selain itu, ia juga memberi peluang
kepada pelajar untuk menunjukkan kemerdekaan dan keaslian, serta
merancang dan menganjurkan tugas yang diberikan dalam tempoh tertentu.

Pada masa yang sama, pelajar akan dinilai berdasarkan tugasan, buku log
harian, dan juga menulis laporan semasa INTRA mereka. Laporan ini
dibahagikan kepada empat bab utama, iaitu bab I termasuk pengenalan
latihan industri, bab 2 termasuk pembentangan umum syarikat, bab 3
termasuk kedudukan pekerjaan / tugas / proses dan bab 4 termasuk
kesimpulan dan rekomendasi.

Laporan ini meringkaskan keseluruhan program selama 4 bulan di tapak

latihan di LTS Distribution (M) Sdn Bhd. Pelatih telah terdedah dengan aliran
proses di gudang bermula dari aktiviti masuk ke aktiviti keluar.

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 CHAPTER 1

INTRODUCTION

1.1 INTRODUCTION
Industrial training (INTRA) is a compulsory requirement of graduation for the
UniKL student either in Diploma or Degree Programmes. Students need to
undergo the training at the chosen company for 16 weeks which started from
9 July 2018 until 2 November 2018. During the internship, they will be
monitored by a company supervisor that had been selected to assist them in
completing the given tasks or projects.

1.2 OBJECTIVE OF INDUSTRIAL TRAINING (INTRA)

The main objective of INTRA is to expose students in real industrial and
working environment besides of providing them with vast experiences.
Furthermore, this internship gives opportunities to student for applying their
acquired knowledge and skill during the study at the campus in the working
situation accordance with the UniKL motto, ‘Where Knowledge is Applied’. This
objective is supported by the message of UniKL President, Prof. Dato’ Dr.
Mazliham Mohd Su’ud at UniKL Official Portal saying that ‘Without application,
a piece of knowledge is of no use’.

In addition, they can develop their critical thinking and new skills at the
companies that they are attached to through the “hands-on” activities. Critical
thinking is vital in the real life situation as it help to solve any unexpected
problem arise which required the students to make on-the-spot decisions that
can affect the desired outcome. Other than that, internship is emphasizing on
ethics and professionalism such as punctuality, work manner, team spirit and

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trustworthiness which can help to build up the positive character of the
students.

Besides, the industrial training make a good relation for both UniKL and
the practical companies involved as they shared the social obligation together.
Internship is one of the medium for UniKL to identify industries current needs,
hence improving any weaknesses discovered. As a result, the University will
be able to strengthen its curriculum and produce the pro-active graduates that
required by the industry.

1.3 INDUSTRIAL TRAINING LOCATION

Student are compulsory to find the companies that are related to their
respective course. Therefore, trainee has chosen LTS Distribution (M) Sdn
Bhd as the place for industrial training. Figure 1 below shows the location of
the company. This company is located on Mapletree Logistics Hub behind
TASCO Bhd.

Figure 1.0 : Location of LTS Distribution (M) Sdn Bhd via Google Maps

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1.4 COMPANY DETAILS
Company Name LTS Distribution (M) Sdn Bhd

Company Unit 1.6, Mapletree Logistics Hub, Jalan 22/1, Seksyen

Address 22, 40300 Shah Alam, Selangor.

Website http://www.ltsgroup.com.my

Table 1.0 : Company Details

1.5 DEPARTMENT ATTACHED

Trainee had been attached under the Admin for warehouse operation. The big
opportunity given by the company supervisor to learn all the things related to
warehouse management and documentation. So the trainee choose to focus
on warehouse management process and how to handling warehouse
operation that related to one of the university subjects in subjects warehouse
management. In the department, trainee is being elected as admin assistant.

Trainee needs to know the process flow for warehouse operation

throughout the industrial training. Besides, trainee had been visited by the
University Supervisor, Lt. Col Mohd Ramzi Bin Mohd Noor for the assessment
of report, logbook and presentation. The presentation is being done at LTS
Distribution (M) Sdn Bhd. In order to obtain the excellent grades, trainee needs
to follow all the instructions and format prescribed by the university as well as
the tasks given by the company.

1.6 COMPANY SUPERVISOR DETAILS

Company Supervisor Name : Mr. Ivanng

Position : Manager

Contact Number : 012-511 8241

Email : ivanng@ltsgroup.com.my

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1.7 MAJOR TASK OF TRAINEE AT LTS DISTRIBUTION (M) SDN BHD
On the first day of industrial training, the manager brief about warehouse and
the operation that have in the warehouse. Warehouse have 3 mains activities,
Incoming or Receiving for Inbound, Storage, and Outgoing for Outbound. For
First month and half, the trainee learn about outbound activities and after that
trainee learn about storage activities and last the trainee learn about Inbound
activities.

Outbound activities are so importance in warehouse management

because the company need to ensure the product that go out to deliver to the
customer are the right product and in right quantity and the product in good
quality. After the trainee learn about warehouse operation, the manager ask
trainee to learn about Admin department. Trainee learn about how to generate
the picking list and how to do the housekeeping for warehouse and also doing
the documentation.

1.8 INDUSTRIAL TRAINING TIMETABLE

Working Days : Monday until Saturday

Office Hours : 8.00 am until 5.00 pm

Rest Time : 1.00 pm until 2.00 pm

Friday : 8.00 am until 6.00 pm

Holiday : Sunday

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 CHAPTER 2

PRESENTATION OF LTS DISTRIBUTION (M) SDN BHD

2.1 COMPANY PROFILE

Lee Ting San Group is recognized as one of the key players in transportation
solutions in Malaysia and with over 40 years of experience in the industry and
commitment towards constant improvement and technological innovation, LTS
are continuing to grow from strength to strength and adding further value to
what we can provide for our customers.

The Lee Ting San Group of companies have acquired decades of experience
and expertise in the logistics industry and forms an essential component of our
customers Supply Chain process. This means fulfilling customer needs in
warehousing, point-to-point goods delivery, and haulage and customized
outsourced logistics processes.

2.2 COMPANY HISTORY

Lee Ting San Group started off in 1974 as a small enterprise providing basic
goods delivery in Penang has developed into a trusted name in transportation
and logistics in the country. Through the perseverance, drive and sharp
business acumen of our founder Mr. Lee Ting San, the corporation has
garnered a reputation synonymous with excellent customer service, efficiency
and competitiveness.

Since then, we have expanded our business services across different points
of the supply chain process, making us one of the main logistics partners in
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the region. Today, Mr. Lee’s legacy is carried on within the organization under
the leadership of his son and current CEO Mr. Lee Kah Chye and his 500-
strong team of employees.

The group comprises of four major subsidiaries and commands a fleet of close
to 1,000 vehicles that form our nationwide and cross-border transportation
services.

They believe in continuously pushing their selves to achieve greater standards

of quality and this is evident in our investments in technology, security and
people.

2.3 CORE BUSINESS

The Lee Ting San Group of companies have acquired decades of experience
and expertise in the logistics industry and forms an essential component of
their customers Supply Chain process. This means fulfilling customer needs in
warehousing, point-to-point goods delivery, haulage and customized
outsourced logistics processes.

2.3.1 BONDED TRUCK TRANSPORTATION

Listed as one of the top transportation companies in the Northern
Region of Malaysia, Lee Ting San has been providing transportation services
nationwide in Malaysia for over four decades. LTS transportation unit boasts a
fleet of vehicles that meet the various size and tonnage requirements of their
customers. The vehicles are also equipped with GPS tracking capabilities and
customized features for the specific needs of their customers which hail from
many different industries. The needs and expectations of the customers are
company top priority and they always committed their selves to ensuring timely
and safe transportation, made possible by company team of trained and
experience drivers as well as a responsive management team.

Lee Ting San Group owns a fleet of 280 prime movers and 1200 trailers
that cater to the container transportation needs of customers. As with company
transportation solutions, we guarantee quality services with the support of
trained team and a well-maintained fleet.

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 2.3.2 WAREHOUSE MANAGEMENT
In today’s highly competitive business landscape, companies are
constantly looking into ways to improve cost efficiency and streamline
processes so that they can focus on their primary business priorities. Aligning
ourselves with the business strategies of our customers, we alleviate the
operational and financial pressure of some essential processes in their supply
chain by providing fully managed warehousing and storage solutions.

They expansive warehouse facility measuring 160,000 sq. ft. offers

custom and normal-bonded options, and is equipped for both rack and bulk-
stack storage. LTS provide all the essential warehousing facilities to meet the
needs of the customers with the advantage of value-added processes such as
kitting and pick-and-pack. Safety and security are one of LTS primary concerns
and to ensure their customers’ goods are protected, they employ the use of in-
house 24-hour CCTV monitoring that is integrated to a Central Monitoring
Security System managed by external security professionals.

2.3.3 DISTRIBUTION
LTS Distribution, a subsidiary of LTS Group, specializes in providing the
customers with logistics consulting and integrated logistics services leveraging
on the expertise and capabilities of the group. With the backing of their
extensive warehousing and transportation network and technical capabilities,
and set their selves apart as a knowledge-based logistics partner that develops
innovative, integrated solutions-based logistics services. Through close
collaboration with customers, LTS aim to build long-term partnerships with
them and deliver to suit their business needs in terms of service, cost and
reliability.

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 CHAPTER 3

WAREHOUSE MANAGEMENT

3.1 TASKS AND RESPONSIBILITIES OF TRAINEE

LTS Distribution is an independent 3rd party logistics service provider in
Malaysia specialising in providing clients logistics consulting and solutions,
warehousing, transportation, distribution management and other value-added
logistics related services. On the first day of industrial training at LTS
Distribution (M) Sdn Bhd, trainee has been explained clearly about company
profile together with the task and responsibilities that needs to perform by the
trainee throughout the training period. The company give the task to the trainee
about the warehouse management and the operation that related in
warehouse starts from inbound activity, outbound activity and order
processing. The trainee also need to supporting documentation that need in
warehouse management.

3.1.1 INBOUND ACTIVITY

The inbound flow in a warehouse begins when items arrive in the warehouse
of the company location, either received from external sources or from another
company location. An employee registers the items, typically by scanning a
bar code. From the receiving dock, warehouse activities are performed at
different complexity levels to bring the items into the storage area.

The Inbound Process:

1. Recording and Receipts.

Recording and receipts drive the inbound process. Receipts help supply chain
professionals ensure that each step in the process is completed and

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communicated with accuracy. Basic receipts include item, quantity, unit of
measurement, and other required information. Elements that should be
tracked throughout the inbound process include: lot numbers, manufacturing
dates, expiration dates, serial numbers, P.O. tracking, various inventory
receipt statuses, default receipt status rules, emergency re-direction, routing
of times to special staging on “short” inventories, immediate availability of
items for backorders and cross-docks, and more. Pre-receipt notification is
among the newer and exciting logistics services in use by supply chain
companies.

This service speeds up the inbound process by reducing the amount of

information entered manually. The pre-receipt process allows for automation,
real time receiving and put away functions, reduction of receiving errors, and
minimizes cost.

2. Load Arrival.

Receiving process should start immediately after pre-receipts have been

loaded into the WMS system. However, with a highly functional WMS system,
product is more than simply received. Within minutes, the system can make
receipt or load appointments in advance, or reserve docks, doors, and staging
areas. This preliminary inbound planning helps supply chain management
companies become more efficient when completing each logistics service. All
receipt information should be already entered with minimal human error. Due
to this, when a receipt or load arrives, the warehouse coordinator knows
exactly which dock door to direct the truck, and then can easily assign an
unload staging area.

3. Receiving Real-Time Information.

The “receipt” is handed to coordinators, already “bar-coded” with specific

instructions for an associate who can begin the receiving activities and real-
time reporting. Checking processes as you go ensures that the inbound
process continues to run smoothly. Automated systems used by logistics and

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trucking companies should ensure that warehouse associates are at the
correct dock door and are unloading the correct shipment based on information
from the bar-coded receiver. Once the inbound receipt and load arrival process
is completed warehouse associates begin detailed receiving. Types of
receiving are different for each supply chain and trucking company.

4. License Plate Tracking

Having control over your moving product is just as important as having control
during storage and warehousing. Trucking companies know this, and have
started allowing for their license plate numbers to be tracked through WMS
systems.

5. Put-Away and Receipt Close

In older systems, once the product was received, it was stocked only by
professionals. This is still true today in certain cases. However, new systems
provide for other options and automation. For example, WMS system
specifically allows customer configured settings that help determine whether
the product will be put-away using an operator-dictated or system-directed
method.

3.1.2 OUTBOUND ACTIVITY

Outbound logistics is the collection, storage and distribution of the final goods
and related information flows, from the manufacturing plant to the end user. It
covers all those activities (selecting, organising, transporting, etc.) which are
involved in the outflow of merchandise from seller to the buyer.

The Outbound Process:

1. Order Entry, Adds, Changes, and Deletions

When the inbound process is handled correctly, it allows for an easier

outbound process. Order entry is similar to the pre-receipt process in the
inbound process. The first steps of an outbound system is to validate orders,
check for errors or duplications, and handle exceptions immediately. Up to the

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point that line items are loaded onto an outbound trailer, customers should
have the ability to add, change, or delete specific items or entire orders. Making
these logistics services available to customers is the number one reason why
real-time reporting is crucial to the outbound process.

2. Replenishment and Product Picking

Replenishment is essentially planning for future deliveries by establishing pick

pre-requisite requirements and scheduling logistics services and activities to
be completed before the corresponding pick tasks. This step allows for the
supply chain to continuously operate with minimal manual planning and
strategy between steps. The picking process can be simple or very complex.
Picking process should be unique due to the nature of different businesses,
industries, and clients. Choose logistics and trucking companies that allow for
tailored picking capabilities and strategies. Picking strategies may include:

 Order picking
 Line picking
 Batch picking
 Zone picking
 Label-based picking
 Paper-based picking

3. Packing, Staging, Checking, and Loading

Packing is arguably the most important logistics services involved in the

outbound process. It includes packing items, inspecting, labeling, routing and
manifesting outbound orders per specific customer requirements. If this step
isn’t managed flawlessly, completed shipments and arrival times can be
compromised and the reputation of the business will be at stake.

Staging locations should already be decided if an automated system is

involved. While going through the process of staging, checking and loading
each step should be recorded in real-time thorough WMS for accuracy and
timeliness. Once all shipments are loaded and ready to go, a warehouse

11
coordinator should be automatically updated, and a warehouse associate
should be directed to load your order onto a trailer.

4. Shipping and Document Generation

The last step to a successful outbound process is shipping the product to its
final arrival place and creating a log of the process for your records. This is
another important reason to use trucking companies who utilize a WMS. If
every step has been recorded throughout the process, the final reporting is
essentially already complete.

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 CHAPTER 4

CONCLUSION AND RECOMMENDATION

4.1 CONCLUSION
Industrial training is one of the effective medium for students to prepare
themselves mentally and physically before entering into the real working
environment that full of challenges. At LTS Distribution (M) Sdn Bhd, trainee
gained a lot of experiences and new knowledge for warehouse management.
At the same time, trainee can make observation on how the process flow that
happen starting from inbound activity until outbound activity. So, the trainee
can conclude the terms learn in university of logistics in LTS Distribution (M)
Sdn Bhd. Most of the personnel of this department helped trainee to
completing the tasks given and learn a lot of new things especially on
warehouse activity. So the trainee manage to have a better understanding of
the warehouse management and process flow. It is a big opportunity for trainee
to learn a lot of things at the same time.

During the training, trainee has been given the opportunity to attend
training for compliance training and test which is one of important test like
safety test to ensure the safety of workers on the warehouse. Trainee had
learned about risk management also safety in warehouse. This company is
actually very concern on customer satisfaction in order to build long term
relationship with the customer. Hence, the company ensure that they offered
excellent services and performances to customer such as below:

a) Committed to supply the quality product to the customers

b) Punctuality to get the best quality and excellent for delivery service

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c) Excellent customer service

Trainee also learn about order processing process flow. Start from order
come-in in the system and print out the Picking Kanban (PK) for picking
process and make a report about daily order to the top manager.

4.2 RECOMMENDATION
Trainee has come up with several recommendations to the company in order
to improve the personnel daily operation to be more efficiently, effectively and
systematically. Below are the recommendations of trainee for future
improvement:

 Improve 5S system at the operation.

Referring to company Standard Operation Procedure (SOP), work

environment procedure purpose to assist, determine, provide, manage and
maintain the work environment needed to achieve conformity applicable to
products. This procedure including safety, working conditions and
housekeeping or 5S. All the workers on the warehouse need to practices the
5S in order to make the process flow in the warehouse becomes smoothly and
more safety.

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REFERENCES

UNIVERSITI, K. L. (2013, January 1). UNIKL OFFICIAL PORTAL.

UNIKL PRESIDENT'S MESSAGE. Retrieved April 18, 2014, from
http://www.unikl.edu.my/web/unikl/president-s-message Behavioral
Sciences.
UNIVERSITI, K. L. (2014). OBJECTIVES INTRA. INDUSTRIAL
TRAINING STUDENT HANDBOOK & LOGBOOK . KUALA LUMPUR:
UNIKL. (Original work published)
Lee Ting San Group of Companies © 2004 - 2018 Portal.
http://www.ltsgroup.com.my

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