Process / Operation Documents Records

Inspection Sampling Plan Inward inspection plan cum report

Quality Plan Corrective action report
List of instruments
Calibration Certificate

Production Production Plan Production record

Material Despatch Plan Stock Register

 Example of Organizational knowledge

7.1.6 Requirements

1. What knowledge is
Determine necessary here?

2. How is this knowledge

maintained within the
organization?
Make Available

3. How is it made
available?

4. Are there any changing

needs / trends?

5. Is any additional
knowledge required for
(4.)? How is this to be
acquired/ accessed?

6 Required updates?
rganizational knowledge

Organization: Large 24 hour food retailer

Process location: 9 food checkout counters
Process:‘Food checkout’
Security protocols for handling/retaining customer money in counter cash box, operation of
bar code reader, operation of moving food belt, suspect theft protocols, getting help, keying
in discounts and food codes, customer food packing, abuse/violence protocols, credit/debit
card payments, cash back.

All protocols and activities above are maintained in documented information by the Quality
Manager with Human Resource (HR) assistance.

Through the organization’s intranet portal, and available to all persons working for it,to the
extent necessary. Also contained in hard copy format at each checkout counter (version and
distribution controlled). Also made available through the shift managers.

Yes, promotion codes sold by other retailers that add points to a customer’s rewards card
(incentives schemes).

Yes, how to scan these codes in to add points to their reward card, and give a rewards
discount on purchases made. IT Systems workforce are to train and write instructions to be
included in the documented information above.

Frequent, as promotion codes change monthly. Suggest a monthly check on changes/

knowledge needed.