Professional Documents
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4. Which is the correct order of the five phases of systematically planned training?
a. Design, development, analysis, implementation, and evaluation
b. Analysis, design, development, implementation, and evaluation
c. Analysis, design, development, evaluation, and implementation
d. Design, development, analysis, evaluation, and implementation
5. Which of the following is not one of the four levels of training evaluation?
a. Reaction
b. PDCA
c. Behavior
d. Results
7. Which level of a training needs analysis will delve into to find possible training needs?
a. Organizational
b. Task
c. Individual
d. All of the above
11. What performance management pitfall / error occurs when an interviewer believes that women are more
capable of teaching pre-school children?
a. Contrast
b. Halo Effect
c. Bias
d. Horn Effect
13. What theorist states that there is a hierarchy of needs, and until the lower levels of needs are met, the higher
levels cannot be fulfilled?
a. Vroom
b. Juran
c. Mazlow
d. Deming
14. A trainer is able to show that a specific training program reduced errors in shipping by 5%. What level has
this training been evaluated?
a. Reaction
b. Learning
c. Behavior
d. Results
15. Which of the following theorist defines quality as ‘fitness for use’?
a. Vroom
b. Juran
c. Mazlow
d. Deming
16. What learning curve generally reflects the learning associated with problem solving and conflict resolution?
a. Plateau Curve
b. S-shaped Curve
c. Increasing Returns
d. Decreasing Returns
17. What learning curve would you generally see when a person is learning something completely new and the
topic is difficult to grasp?
a. Plateau Curve
b. S-shaped Curve
c. Increasing Returns
d. Decreasing Returns
18. Which assessment method would be BEST to obtain buy-in from its supervisors?
a. Phone interviews
b. Questionnaires
c. Surveys
d. Ratings/Checklists
19. Which of the following ‘on the job’ training methods is used so trainees are provided developmental
opportunities and gain an overall perspective of the organization?
a. Internships
b. Job Enrichment
c. Job Rotation
d. Action Learning
21. Whose model provides valuable framework for thinking about change and diagnosing problems?
a. Kurt Lewin
b. Donald Kirkpatrick
c. B.F. Skinner
d. Douglas McGregor
23. What type of performance appraisal method provides a list of words with descriptions of characteristics and
performance of employee?
a. Forced Choice
b. Checklist
c. Ranking
d. Forced Distribution
24. What Group OD Intervention provides an assignment and level of responses needed by each participant and
shows this in a visual, matrix?
a. Role Analysis Technique
b. Responsibility Charting
c. Self Directed Work Teams
d. Group Diagnostics
25. What career development program is primarily used to upward mobility without adding management
responsibilities to an employee?
a. Dual Career Ladder
b. Career Pathing
c. Mentoring
d. Expatriate