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© Copyright 2012 EMC Corporation. All rights reserved. Published in the USA.
This course is intended for EMC internal employees and partners such as EMC Solutions
Architects, Technical Consultants, Implementation Engineers, Technical Support Engineers and
others providing services and support for Data Domain systems.
The content is positioned to compare what’s new or different with existing features, functions,
and hardware. Due to this, prior experience with Data Domain technology and equipment is
assumed.
Before attending this course, you should have completed the following courses:
• EMC Data Domain Technology and Systems Introduction
• EMC Data Domain System Administration
• EMC Data Domain System Installation
Visit http://education.emc.com
To get credit for completing this course you must pass an online exam with a score of 80% or
higher.
The product line is extended in the DD OS 5.2 release with the addition of the following new
hardware platform:
• The EMC Data Domain DD990 Storage System
This new hardware platform fulfills high-end customer application performance and capacity
requirements.
What’s Changed?
EMC Data Domain Extended Retention software option, formerly known as DD Archiver, is
now a software license option. It is important to understand that the terms DD Archiver and DD
Extended Retention refer to the same capability. Installing the DD Extended Retention software
option license on a DD990 increases the capacity of the system for long-term retention. Notice
that DD Extended Retention software option is only available for DD860 and DD990.
Take a moment to review this information and move forward when you are ready.
New System:
• Benefits from DD OS 5.2 performance and capacity enhancements
• Available as a factory-configured solution in the new Data Domain Rack with EMC Data
Domain ES30 expansion shelves
The number of streams supported for each model varies with the amount of memory installed
and the size of the NVRAM. The streams shown assume each model has the maximum amount
of memory that is supported.
In general, a stream is the byte-stream associated with a file being written for a backup (write
stream) or read for a restore (read stream).
Achieving such a high stream count means snapshots and filesys syncs can take longer.
Intelligent Platform Management Interface (IPMI) is a standard for monitoring and controlling a
machine remotely and independently from the operating system. This system management is
typically handled by a BMC (Baseboard Management Controller) which is like a second
computer inside your server with access to things like fan speed information, power control,
system event logs, and SOL also known as Serial Over LAN which when combined with a serial
console gives you a fully BIOS-capable remote console. IPMI is thus a protocol for interfacing
with the BMC, and SOL is the remote access mechanism.
Notes:
• SOL operation requires a healthy system BMC.
Hard disk tray is identical to DD880 but they are not interchangeable.
See the “Network Management” chapter in the Data Domain Operating System
Administration Guide for help configuring any Ethernet interface.
Also we can see that the remote-battery NVRAMs are located in slots 3 and 7.
To remove the PCI retention bracket, follow all instructions in the technical support document
called DD990 PCI Card Replacement or Upgrade.
With previous systems, prior to DD990, replacement DIMMs are shipped as pairs and both of
the DIMMS in a pair must be replaced - even if only one DIMM failed. For example in a DD880,
if one of the matched pair DIMM A1/DIMM B1 fails, both must be replaced.
With a DD990 system, only the failed DIMM needs to be replaced if it is an ECC Correctable
Error.
Notes:
• Only trained and qualified personnel should be allowed to install or replace this
equipment.
• During the procedure, wear a grounding wrist strap to avoid ESD damage to the
equipment.
• To service the system, set it on a solid workbench; do not service a system while it is
attached to slide rails that are extended from the rack.
• For replacement or upgrade DIMMs, use only DIMMs from a Data Domain memory
spares kit.
To replace a DIMM, follow all instructions in the technical support document called DD990
DIMM Replacement and Upgrade.
Upgrades
Refer to the technical support documentation
• Remove each riser to add DIMMs to the 1A and 1C slot locations on the riser.
• Remove one riser at a time, add the DIMMs, then install that riser before removing the
next memory riser.
Notes:
• The DD990 with 128 GB configuration uses only DIMM 1B and DIMM 1D on each
memory riser.
• The DIMM slots within a memory riser are labeled as pairs. Four locations on each
memory riser are used: slots 1B and 1D plus 1A and 1C.
• DIMM slots 2A, 2B, 2C, and 2D are not supported nor used.
• DIMM 1B and DIMM 1D are a pair as are DIMM 1A and DIMM 1C.
• For a failed DIMM, remove only the riser containing the failed DIMM.
Fan modules are not hot-swappable and require the system to be shut down before replacing.
Be sure to identify the failed fan before shutting down the system and removing the system
from the rack.
To replace a fan, follow all instructions in the technical support document called DD990 Fan
Replacement.
A Data Domain system needs a minimum of two functional power supply units to power up
and remain operational. Any two of the four power supplies can properly operate the system.
You can replace power supplies while the system is running as long as two power supplies are
functional.
To replace a power supply, follow all instructions in the technical support document called
DD990 Power Supply Replacement.
Always replace a failed power supply as soon as possible. With a running system, swap the old
and new power supplies within five minutes to ensure proper air flow and to avoid overheating
the system.
Note:
• Have the replacement power supply unit on hand before removing an existing power
supply.
• If an LED shows amber (fault) but the enclosure show powersupply command does not
identify the failure, contact EMC Data Domain Support.
To replace a power supply, follow all instructions in the technical support document called
DD990 Power Supply Replacement.
The rest of the FRUs require a system shutdown. Always follow the instructions in the Part
Installation Guides when replacing components.
A Data Domain system cannot exceed its maximum raw external shelf capacity, regardless of
added shelf capacity.
Each shelf chain, also called a set or string, must contain either all ES20 shelves or all ES30
shelves.
Overview
• EMC Titan 40U Rack with DD branding
• Preconfigured DD990 in rack
• ES30 preconfigured option for DD860/DD890 systems (controller will ship separately)
• Empty Rack option
Shelves
• ES30 Expansion Shelves will be an option to be pre-installed at the factory in the Data
Domain Rack
Maximum 12 ES30s per rack
Rack
• Selectable power cords (standard to EMC)
• Optional rack stabilizer (standard to EMC)
• 40 RU / 2 Meters tall
• 24 inches Wide X 39 inches Deep X 75 inches Tall
• NEMA 19-inch standard equipment mounting
• EIA-310D round mounting holes
• Weight
Empty Rack ~ 380 lbs (173 Kg)
Maximum device ~ 2,100 lbs (953 kg)
• Branded Console Panel
• Filler Panels
• Rear Door
• Removable Side and Top Panels
• Casters (front are fixed, rear swivel)
• Dual 4.8 kVA redundant AC power distribution
• It is important to ensure that racked systems do not overload the power distribution
system and cause the breakers to trip, which would shutdown all the systems
connected to the power distribution system
• Systems are rated in VA (AC Volts x Amps). Volts can be anywhere from 100 VAC -250
VAC
• Typical 30 Amp single phase system can supply 4.8 kVA ( 4,800 VA)
Note: The base configuration supports DD990 and up to twelve ES30 shelves within the power
envelope. If some of the shelves are ES20s, then additional PDU/PDPs are required to power
the equipment.
Customers that install the system in their own rack use a standard 19-inch four-post rack. In that case,
known as a field-install order, the universal rail and cable management arm kits ship separately and are
installed with the system controller at the customer site.
Site Requirements –
We’ve already discussed these specifications in Module 1. For this type of detailed information, print a
hardcopy of these guides when planning for system racking:
• Installation and Setup Guide (for your model and version of DD OS)
• ES30 Expansion Shelf Hardware Guide
• Expansion Shelf and Hardware Guide for Legacy Systems DD OS 5.X (this is the ES20 Hardware
Guide)
The height dimensions depends on the number of Data Domain shelves in the system. For example a
4U Data Domain 990 Controller with twelve 3U expansion shelves would use a total of 40U space,
where 1 U is 1.75 inches. With this example, a 40U high rack would meet the required height for the
base configuration of the DD990 System.
• Configurations including a mix of ES20 and ES30 shelves are allowed, but subject to additional
configuration constraints.
• Each shelf chain must contain either all ES20 shelves or all ES30 shelves
The 4U gap in rack 2 is designed to keep the ES30s in the racks aligned for easy identification and to
simplify future conversion to a DD Extended Retention system.
Instructions for mixing ES30 and ES20 shelves are detailed in the ES30 Hardware Guide. We’ll also
review this topic later in this module.
When a system is ordered as a field-install at a customer site, universal rails are ordered and
shipped separately to the customer site.
The DD990 rack mount kit will fit the following types of rail mounting holes:
• 7.1 mm round holes
• .375 inch / 9.2 mm square holes
• M5, M6, 12-24, and 10-32 threaded holes
Refer to the Part Installation Guide called DD990 Slide Rail, Cable Management Arm, and
System Mounting Instructions available on https://mydatadomain.com/documentation.
When a system is ordered as a field-install at a customer site, this kit is ordered and shipped
separately to the customer site.
The cable management arm components are shipped in the accessory box with the DD990
system. This assembly is mounted onto the rack at the rear of the system and enables
organization, support, and management of cables.
Refer to the Part Installation Guide called DD990 Slide Rail, Cable Management Arm, and
System Mounting Instructions available on https://mydatadomain.com/documentation.
Customers that install the system in their own rack use a standard 19-inch four-post rack. In that case, known as a
field-install order, the universal rail kits ship separately and are installed with the system at the customer site.
Site Requirements –
For this type of detailed information, print a hardcopy of these guides when planning for DD860 and DD890
system racking:
• Installation and Setup Guide
• ES30 Expansion Shelf Hardware Guide
• Expansion Shelf Hardware Guide (ES20 and Legacy Systems)
• Slide Rail and Rack Mounting Instructions
Rack mounted dimensions WxDxH in inches (cm):
• DD860 - W19 (48.3) x D29.5 (74.9) x H3.5 (8.9)
• DD890 - W19 (48.3) x D29.5 (74.9) x H3.5 (8.9)
• ES20 - W19 (48.3) x D23.25 (59) x H5.16 (13.1)
• ES30 - W19 (48.3) x D14 (35.5) x H5.25 (13.3)
The height dimensions depends on the number of Data Domain shelves in the system. For example, a 2U Data
Domain 860 Controller with twelve 3U expansion shelves would use a total of 38U space, where 1 U is 1.75 inches.
With this example, a 38U high rack would meet the required height for the base configuration of the DD860
System.
Print a hardcopy and refer to these technical support guides before rack mounting or
expanding a system:
• Installation and Setup Guide (for DD860 running DD OS 5.2)
• Installation and Setup Guide (for DD890 running DD OS 5.2)
The 4U gap in rack 2 is designed to keep the ES30s in the racks aligned for easy identification
and to simplify future conversion to a DD990 with DD Extended Retention.
NOTE: The best way to refer to this information outside of this online training module is to
download the PDF (and print a color hardcopy) of the DD990 with DD Extended Retention
Storage System Installation and Setup Guide.
No more “ping-pong”
• 4 ES30s in chain 1 (V1.1 – V1.4),
• 4 ES30s in chain 2 (V2.1 – V2.4), Etc.
Typically a customer adds shelves 5-7 after first 6 chains are complete in a system with the
DD990 with DD Extended Retention.
The appropriate shelf capacity license is required for any and each new shelf added. The license
is specific to an active or an archive tier shelf and some differences remain between DD OS
releases. Take time to review to table to understand these differences before moving forward.
The expanded-storage license allows for the upgrade of storage capacity for Data Domain
systems.
An Expanded-Storage license is required to expand the active tier storage above the entry
capacity, depending on the controller model:
• DD860 with DD Extended Retention software option:
64 TB of raw capacity; for example, more than two ES20-32 TB shelves.
• DD990 with DD Extended Retention software option:
144 TB of raw capacity
Please review the end of availability information for the ES20 storage shelf. Note that the last
date for order is June 30, 2012.
Note: The Offline Diagnostics User's Guide is now generally available to customers.
Additionally, new Knowledge Base articles for technical support are available on the secure
support portal for reference.
This section provides an overview of the key enhancements for DD OS 5.2 release made to
the:
• Memory diagnostic
• NVRAM diagnostic
• SAS diagnostic
• VTL diagnostic
• Head Unit Disk quick test
• PCIe motherboard topology test
On older systems you may need to change system BIOS settings to:
• Boot the system from a USB key
• Use a serial console or laptop with your system
New BIOS settings for the DD990 are included in this section.
NOTE: The BIOS password and settings procedure is now in an internal Knowledge Base
article on the secure support portal. It has been removed from the DD OS 5.2 Offline
Diagnostics Users Guide which is now generally available.
Warning!
Do not change any other settings in BIOS that are not instructed. This could prevent the
system from booting properly.
Refer to the EMC Data Domain Operating System USB Installation Guide for instructions on
how to download a bootable DD OS 5.2 USB image, install it onto a USB key, and then select
offline diagnostics from the boot menu.
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 100
Inserting and Removing a USB Key for Writing Logs
• If you booted offline diagnostics from a USB key, you can use the same key to store log
files if it has at least 10 MB of free space.
A 1GB key with DDOS will have about 100MB left of free space
• Remove the USB key before exiting the Main Menu (and rebooting the system). The
USB key is un-mounted automatically.
Note: Running diagnostics a second time will overwrite previous logs. Download any logs you
want to preserve before running another diagnostic. This affects both USB, and infernally saved
logs.
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 101
Viewing Logs on a USB Key
Log files written to a USB key are stored in the parent log directory /diag_logs.
• It is created off the USB root and a subdirectory is created /<log-mm-dd-hh-mm>
(where mm = month,
dd = day, hh = hour, and mm = minute logs were saved).
• Individual diagnostic logs and a log of the diagnostic flow are saved in this subdirectory:
/diag_logs /<log-mm-dd-hh-mm>
These logs are saved in ASCII format for viewing on any Linux or Windows machine.
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 102
IPMI SEL is used to view and manage System Event Log (SEL) entries. SEL records store system
event information and may be useful to technical Support for debugging problems.
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 103
There is a new process for performing a DD990 chassis replacement.
Print a hardcopy of the DD990 Chassis Replacement Guide from the Part Installation Guides
section on the secure portal:
https://my.datadomain.com/documentation
For field service and installation engineers, as well as TSEs, it is extremely important to
understand this new process in order to ensure no loss of customer data occurs.
Cautions:
• Only trained and qualified personnel should be allowed to install or replace this
equipment.
• During the procedure, wear a grounding wrist strap to avoid ESD damage to the
equipment.
• To service the system, set it on a solid workbench; do not service a Data Domain system
while it is attached to slide rails that are extended from the rack.
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 104
This video covers the steps to perform a DD990 chassis replacement:
• Click the Launch button to view this video.
• When the video ends, click to advance to the next slide to finish the course.
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 105
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 106
Here’s a summary of the key points covered in this module:
• Servicing a DD990 System utilizing new alerts and sensors
• Using new enhancements in the Offline Diagnostics tool
• Swapping components using the new DD990 chassis replacement process
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 107
Can you?
• Enter the correct console command that shows the status of all eight fans at once
• Identify whether all the DIMMs are replaced in pairs when a given DIMM alert occurs
• Select three enhancements made to offline diagnostics for DD OS 5.2
• Identify during which step data could be lost when performing the DD990 chassis
replacement process
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 108
To learn about EMC Data Domain products and solutions, consult the resources shown:
• For product information, including overviews, data and specification sheets, and white
papers, visit the link shown at EMC’s website.
http://www.emc.com/products/family/data-domain-family.htm
• For product documentation, knowledge base articles, and additional white papers, visit
my.datadomain.com. This site requires a login.
https://my.datadomain.com
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 109
To find and enroll in follow-on training covering a wide range of topics including system
installation and maintenance, integration and implementation, administration and
troubleshooting, visit EMC Education Services, using the link shown.
http://www.emc.com/support-training/training/training-offerings.htm
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 110
Congratulations!
You’ve completed this course and are now able to:
• Describe key new features and benefits of the Data Domain DD990 system
• Compare and contrast system configurations and upgrade options
• Identify new and updated internal components including field replaceable units (FRUs)
for the DD990 chassis
• Rack, cable, and service the Data Domain DD990 system
This concludes the training. Proceed to the course assessment on the next slide.
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 111
Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 112