A PROJECT REPORT

ON

Recruitment process in outlook

AT

OUTLOOK PUBLISHING PVT. LMT.

Submitted to

Jiwaji University

Gwalior

For the partial fulfillment of the award of Master of Business

Administration

2017-19

Submitted By

Ragini Sen

PRESTIGE INSTITUTE OF MANAGEMENT, GWALIOR (M.P.)

 DECLARATION

This is to certify that, this Summer Internship Report entitled “RECRUITMENT IN OUTLOOK

GROUP” submitted to Prestige Institute of Management Gwalior, as a requirement for the

award of the Degree of Master of Business Administration, is a bonafide record of work

carried out by me under the supervision of MR. AJAY KUMAR S ING H , Deputy Manager

Out look Publishing India Pvt Ltd. The contents of this report, in full or in parts, have not

been submitted to any other Institute or University for the award of any degree or diploma.

RAGINI SEN
Date:
 CERTIFICATE FROM FACULTY GUIDE

This is to certify that MISS. RAGINI SEN Student of MBA program has completed her summer
training of 6 Weeks from 25-May-2018 to 10-July-18 and prepared this report entitled
Recruitment process in Outlook under my guidance.
His/ her performance during the training was excellent.

Date:
(Signature of Faculty Guide…………………………….)
Name of Faculty Guide
 UNDERTAKING FOR THE SUBMISSION OF TRAINING
CERTIFICATE

To,
The Training and Placement Officer
Prestige Institute of Management
Gwalior

Sub: Undertaking for the submission of training certificate

Respected Sir/ Ma’am
With reference to the above cited subject kindly note that I have not received my summer Training
certificate from the organization. Kindly note that I will submit my Certificate on or before
……………………………. .Failing to which Training and Placement department have full
authority to cancel my summer training.

Kindly consider and oblige.

Thanks and Regards,

Date:

Yours Sincerely

(Name and Signature of the Student)

 ACKNOWLEDGEMENT

Behind every achievement lies an unfathomable sea of gratitude to those who have extended
their support and without whom it would never have come into existence. To them we say our
words of gratitude.

This report bears sincere thanks to several people who have made the contribution towards its
completion.

I would like to express my gratitude to Prestige Institute of Management Gwalior for including
internship program as a credit course which has provided an opportunity to gain practical
working experience in the organization

I would also like to acknowledge the support and guidance of MR. AJAY PATEL, Deputy
Manager and MISS. PARUL, Team Leader Outlook Publishing India Pvt Ltd. Without their help
and encouragement it would have been practically impossible to complete this project.

Last but not least I am also thankful to the PROF. AMRITA SHRIVASTAVA, faculty guide who
have extended her kind help, guidance and suggestion without which it could not have been
possible for me to complete this report.

RAGINI SEN

Prestige Institute of Management

Gwalior
 Table of Content
 Declaration i
I
 Certificate from faculty guide ii
 Certificate from the industry iii
 Acknowledgement iv
 Table of content v
Chapter 1: Introduction to organization
 Industry Profile 7-10
 History of organization 11-13
 About outlook publication 14-15
Chapter 2: SWOT analysis

 SWOT analysis 16-17

Chapter 3: Introduction to Topic

 Project topic: Recruitment 18-22

 Steps in recruitment process 23-29
 Recommendations and Suggestions 30-31
 Challenges faced by HR in recruitment process 32
 Learning and Experience 33
 Conclusion 34
 Annexure 35-44
 INDUSTRY PROFILE
Print M edia

Print Media, as anyone can understand is one of the most important factors coming through in
the way a nation works. Newspapers, magazines, books etc. are read by a lot of people and are
certainly one of the most trusted mediums of National and International News.
India has a vast array of Print Media with Thousands of Magazines and Newspapers in
circulation. Top Notch Journalism, great reporting, press unity and a very strong network is what
makes Print Media so much of a success even today in the age of Television and the Internet. It
is also said that Print Media also helped literacy and undoubtedly the General Knowledge of the
average person in India.
The newspaper with the largest Circulation in India is Dainik Jagran, having near about Two
million readers. Next comes Times of India, an English newspaper, followed by Dainik Bhaskar,
another Hindi Newspaper.
India has a lot of regional newspapers and magazines as well in a lot of languages. Therefore
there is something out there for everyone to read!

The Indian Media and Entertainment (M&E) industry is a sunrise sector for the
economy and is making high growth strides. Proving its resilience to the world, the Indian M&E
industry is on the cusp of a strong phase of growth, backed by rising consumer demand and
improving advertising revenues. The industry has been largely driven by increasing digitization
and higher internet usage over the last decade. Internet h a s a l m o s t b e c o m e a
m a i n s t r e a m med ia f o r entertainment for most of the people.

The Indian media & entertainment sector is expected to grow at a Compound Annual
Growth Rate (CAGR) of 14.3 per cent to touch Rs 2.26 trillion (US$ 33.9 billion) by 2020, while

revenues from advertising is expected to grow at 15.9 per cent to Rs 99,400 crore (US$ 14.91
billion).Over FY 2015-20, radio will likely grow at a CAGR of 16.9 per cent, while digital

7
Advertising w i l l g r o w s a t 3 3 . 5 per c e n t . The l a r g e s t s e g m e n t , I n d i a ’ s
t e l e v i s i o n i n d u s t r y, i s
Expected to grow at a CAGR of 15 per cent, while print media is expected to grow at a CAGR
of
8.6 per cent. India is one of the highest spending and fastest growing advertising market globally.
The country’s expenditure on advertising is estimated at 15.5 per cent in 2016, and is expected to
grow by 11.2 per cent in 2017, based on various media events like T20 Cricket World Cup, the
Indian Premier L eagu e ( IPL) and State elections. Television segment, which continues to
hold highest share of spending, is expected to grow by 12.3 per cent in 2016 and 11 per cent in
2017, led by increased spending by packaged consumer goods brands and e-commerce companies.

The Foreign Direct Investment (FDI) inflows in the Information and Broadcasting (I&B) sector
(including Print Media) in the period April 2000 – December 2016 stood at US$ 6.3 billion, as
per data released by Department of Industrial Policy and Promotion (DIPP).

With a number of international magazines expanding operations in India, the market is

expected to continue growing, in spite of the growth of digital, mobile and social media.
Business magazines are by far the most common and popular in India, followed by
Entertainment (Bollywood), current affairs, fashion and travel
magazines.
Concepts such as integrated newsroom, One India, and capacit y sharing are emerging
in the industry.
Growth in Tier II and Tier III cities is providing a steady impetus to the Indian print
industry.
Emerging economies such as China, India, Russia and South Africa will see the fastest
growth in B2B magazines.
between 2013 and 2018, India is projected to be the second fastest growing advertising
market in Asia.

8
Readership Survey

Indian Readership Survey – IRS

The Readership Studies Council of India (RSCI), formed jointly by the Media Research Users
Council (MRUC) and the Audit Bureau of Circulations (ABC), has announced the launch of the
world’s largest continuous survey of media usage, product consumption and ownership – Indian
Readership Survey (IRS).

The survey increased its sample size by 40% at an ‘An l India’ level, targeting a total of 3.30
laky respondents, across 91 Individual Districts and 101 District Clusters. Speaking on the
launch of the IRS 2016, I Venkat, Chairman, MRUC said, “The Indian Readership Survey is one
of the most definitive surveys for print media; consumer demographic profiling and
product consumption habits, anywhere in the world. India is one of those unique markets where
the print medium is growing consistently even though we are on the brink of a digital
revolution. After consultations with all relevant stakeholders we have finalized our research design
and begun the field work. IRS is the only industry recognized readership and consumer profiling
survey in the country and the team has worked hard to ensure it meets the high standards
expected of it.” To ensure reliability of the IRS, the technical committee has enhanced the
process of back-checks and included a third party auditor for monitoring the end to end
process of survey design and quality control checks. The survey has also added numerous safety
enhancement layers, powered by technology. Some of these include a tracker for GPS
locations of interviewers, enhanced
Audio recording and electronically addressed forms.

9
About RSCI

The Readership Studies Council of India (RSCI) is an industry body formed jointly by the Media
Research Users Council (MRUC) and the Audit Bureau of Circulations (ABC) to bring out the
Indian Readership Survey (IRS).

About MRUC

Media Research Users Council (MRUC) is an industry body created with the purpose of
providing its members with credible and consistent research enabling critical marketing and
business decisions. Established in 1994, the C o u n c i l h a s members r e p r e s e n t i n g
a d v e r t i s e r s , agencies, publishers and broadcasting industries.

About ABC

ABC, founded in 1948, is a not-for-profit organization certifying circulation figures for member
publications, through a process of audit.

10
 HISTORY OF THE ORGANIZATION
P rofile of Rajan Raheja Group

The Rajan Raheja Group is led by Mr. Rajan Raheja, a renowned businessman involved in the
Real Estate Development business for over 3 decades. The company diversified into
manufacturing and financial services over the last two decades. The emphasis is on setting up
focused companies, which aim to be profitable leaders in their respective fields with a long term
outlook. All Group Companies are professionally managed by independent CEOs.

Most of the Group Companies has a leading position in Market share, Technology, Brand,
Distribution or Profitability.

It's an entrepreneurial journey that has spanned both 'old' and 'new' economies -- building
successful brick-and-mortar businesses to exploring the frontier world of convergence
technologies. The Rajan Raheja Group made its beginning in the construction business. After
building a huge presence in the realty market, the Group diversified laterally into manufacturing,

11
financial services and media -- each venture initiated, and executed, to fulfill the objective of
Assuming leadership in core areas.

The list of the Group's successes is long and eclectic.

H&R Johnson (India) Limited is the top name in ceramic tiles in India.
Exide is the strongest brand of batteries in the automotive and industrial field.
Co-promoters of Supreme Petrochem Ltd. along with Supreme Industries Ltd,
largest processor of plastic materials in India.
The Group also joined hands with Oberoi Hotels as co-promoters of Trident
Hotels and luxury resort Rajvilas, which Coned Nast Traveler ranked as one of the
25 best villa hideaways in the world.
Prism Cement Ltd. has a production capacity of 2.5 millio n tonnes.
The Group is a Co-promoter of Sonata Software Ltd, one of the leading
software companies in India.
as owners and operators of a fiber optic cable network in Kerala through Asia net
Satellite Communications, the group is also a significant stakeholder in the
growing convergence business in India.
Co-promoters of RMC Ready-mix (India) Pvt. Ltd. along with RMC Group plc,
U.K, the world’s largest manufacturer of Ready-mixed concrete.
Hathaway Cable & Dotcom Pvt. Ltd has extensive cable network in 6 major
cities and 7 large towns across India.
Globes Stores Pvt Ltd. is India’s one of the largest apparel brand chain.
A 50% JV with the ING group of Netherlands in ING Life Insurance. The venture
is already the 5th largest insurer in India.

12
Rajan Raheja Group Companies

13
 About the Company: OUTLOOK PUBLICATIONS

In October 1995, group company Hatchway Investments Private Limited entered the print media.
OUTLOOK, a weekly newsmagazine headed by Lt.Vinod Mehta, galvanized a sluggish market
reeling under the impact of satellite TV.
OUTLOOK quickly carved a significant niche for itself among discerning readers who value its
in-depth, investigative reporting as well as its stylish visual format. Known to be fiercely
independent, OUTLOOK has shaken the establishment on events ranging from Kargil to
Kashmir to cricket, sensitized the reading public to important issues like big dams, education and
gender, and provided an unremitting focus on South Asian geopolitics.
Today, OUTLOOK is the preferred magazine of 1.5 million readers in India, and sells more than
11.2 millio n Copies over the year.

OUTLOOK is o n e o f India’s f o u r t o p -selling English weekly newsmagazines. OUTLOOK's

competitors a r e India Today & Readers D i g e s t . Currently it has several magazines like
OUTLOOK Business, OUTLOOK Money, Outlook Traveler, Outlook Weekly and
Outlook Hindi.

Geographical presence:

Outlook is present in both PAN and urban India, with annual turnover of Rs.10 crore (approx.)
Having over 4.8 million subscribers.

14
OBJECTIVES OF THE ORGANIZATION

Vision of the company

To be the largest and most profitable magazine publisher in India.

To be the first choice of customers, people and investors.

Mission of the company

Leadership through empowering individual thoughts.

Delighting customers by offering quality products and services through a process of
innovation and adaptation.
Build a dynamic team of committed and passionate employees through sustained learning
And grooming.
Develop mutually beneficial relationship wit h business partners.
Employ cost-effective processes and thereby create a strong organization.

15
SWOT Analysis of the Company
STRENGTHS:

● Published on Fridays so it covers special news and events which take place especially on
Friday. News of stock market as it closes on Friday, courts close on Fridays and also new movies
are released on Friday. Hence it is the biggest strength for outlook.

● Outlook magazines also cover international financial market.

● It had been famous for sensational stories like the “Kargil Bungle” and the “match fixing
controversy”.

● It offers very good subscription schemes with highly attractive gifts with them.

● It has distinguished and specialized magazine like Outlook Traveler, Outlook Money.

● Outlook traveler has been awarded international awards for best selling magazine.

● The survey has shown that 93% of readers retain all past issues of Outlook Money and this is
its distinguishing characteristic.

WEAKNESSES:

● Outlook has just been for thirteen years in publication.

● It is on a back hand from India today Hindi in Market share of Hindi magazines.

● From the survey it has come out that the Quality of content is not good.

● Even magazine’s paper quality, print quality and coverage have not been considered up to the
mark.

● Price of some magazine is high.

● Customer perception about Outlook serves to a political party.

● It takes four weeks in delivering the first copy.

16
OPPORTUNITIES:

● As Outlook has distinguished products like Outlook Traveller and Outlook Money, so the
company should focus more on it.

● As its near competitor India today has major market share in Hindi magazine segment so
Outlook should focus on English magazin segment.

● Should focus on quality of the content and this will eventually turn up the sales and popularity
of the magazine. Keep offering good Promotional schemes to retain their customers and also to
attract new ones.

● Outlook can increase its product line by launching new magazines with some innovative
thinking.

THREATS:

● India today is its near competitor which has a well-known name and it has been in this
publication business for more than thirty years.

● India today Hindi covers major market share leaving little future prospect for Outlook Hindi.

● Outlook does not pays much attention on customer retention.

● Perception of readers that Outlook favors congress party and does not write anything against it.

17
 RECRUITMENT

Recruitment is the process by which organizations locate and attract individuals to fill job

vacancies. Most organizations have a continuing need to recruit new employees to replace those

who leave or are promoted in order to acquire new skills and promote organizational growth.

Recruitment is defined as, “a process to discover the sources of manpower to meet the

requirements of the staffing schedule and to employ effective measures for attracting that

manpower in adequate numbers to facilitate effective selection of an efficient workforce.”

Recruitment is a ‘linking function’, joining together those with jobs to fill and those seeking jobs. It

is a ‘joining process’ in that it tries to bring together job seekers and employer with a view to

encourage the former to apply for a job with the latter. In order to attract people for the

jobs, the organization must communicate the position in such a way that job seekers respond. To

be cost effective, the recruitment process should attract qualified applicants and provide enough

information for unqualified persons to self-select themselves out. Thus, the recruitment process

begins when new recruits are sought and ends when their applications are submitted. The

result is a pool of applicants from which new employees are selected

18
PURPOSE OF RECRUITMENT AND SELECTION:

The general purpose of recruitment is to provide a pool of potentially qualified job

candidates. Specifically, the purposes are to:

 Determine the present and future requirements of the organization on conjunction with its

personnel-planning and job analysis activities.

 Increase the pool of job candidates at minimum cost.

 Help increase the success rate of the selection process by reducing the number of visibly under

qualified or overqualified job applicants.

 Help reduce the probability that job applicants, once recruited and selected, will leave the

organization only after a short period of time.

 Meet the organization’s legal and social obligations regarding the composition of its work

force.

 Begin identifying and preparing potential job applicants who will be appropriate candidates.

 Increase organizational and individual effectiveness in the short term and long term.

 Evaluate the effectiveness of various recruiting techniques and sources for all types of job

applicants.

SOURCES OF RECRUITMENT:

The following are the most commonly used methods of recruiting people.

INTERNAL METHODS:

This refers to the filling of job vacancies from within the business - where existing employees are

selected rather than employing someone from outside.

19
A business might decide that it already has the right people with the right

skills to do the job, particularly if its training and development programme has been effective.

Promotions and Transfers

This is a method of filling vacancies from within through transfers and promotions. A

transfer is a lateral movement within the same grade, from one job to another. It may lead to

changes in duties and responsibilities, working conditions, etc., but not necessarily salary.

Promotion involves movement of employee from a lower level position to a higher level

position accompanied by changes in duties, responsibilities, status and value.

Job Posting

Job posting is another way of hiring people from within. In this method, the organization

publicizes job opening on bulletin boards, electronic method and similar outlets. One of the

important advantages of this method is that it offers a chance to highly qualified applicants working

within the company to look for growth opportunities within the company.

Employee Referrals

Employee referral means using personal contacts to locate job opportunities. It is a

recommendation from a current employee regarding a job applicant. Employees working in the

organization are encouraged to recommend the names of their friends, working in other

organizations for a possible vacancy in the near future. In fact, this has become a popular

way of recruiting people in the highly competitive industry nowadays. Companies offer rich

rewards also to employees whose recommendations are accepted.

20
EXTERNAL METHODS:

This refers to the filling of job vacancies from outside the business. Most businesses engage in

external recruitment fairly frequently, particularly those that are growing strongly, or that operate in

industries with high staff turnover

Campus Recruitment

It is a method of recruiting by visiting and participating in college campuses and their

placement centers. Here the recruiters visit reputed educational institutions with a view to

pick up job aspirants having requisite technical or professional skills.

Advertisements

These include advertisements in newspapers; trade, professional and technical journals; radio and

television; etc. The ads generally give a brief outline of the job responsibilities, compensation

package, prospects in organizations, etc. This method is appropriate when (a) the organization

intends to reach a large target group and (b) the organizations wants a fairly good number of

talented people – who are geographically spread out.

Employment Agencies

These businesses specialize in recruitment and selection. They often specialize in recruitment for

specific sectors (e.g., finance, travel, secretarial). They usually provide a shortlist of candidates

based on the people registered with the agency. They also supply temporary or interim employees.

21
Recruitment Consultancies

Companies give their manpower requirements to Placement & Recruitment Consultants who

undertake the job of identifying suitable candidates for the Company.

Unsolicited Applicants / Walk-ins

Companies generally receive unsolicited applications from job seekers at various points of time;

the number of such applications depends on economic conditions, the image of the company

and the job seeker’s perception of the types of jobs that might be available etc. Such

applications are generally kept in a data bank and whenever a suitable vacancy arises, the

company would intimate the candidates to apply through a formal channel.

22
STEPS IN RECRUITMENT PROCESS

STEP 1: MANPOWER PLANNING

Manpower planning is done to identify the vacancies arising out of business needs. Each

department undertakes manpower planning every year. Manpower planning may be necessitated

due to separation in the form of resignation, termination, transfers etc., expansion / reorganization,

time bound jobs of temporary nature / leave vacancies, retirements (premature or on attaining the

58 years of age). Annual manpower budget, including current staff strength, is prepared by the

Business Head and approved by the Budget Committee comprising of Business Heads / Corporate

Heads / JMD and the Chairman.

STEP 2: IDENTIFICATION OF A VACANCY

The department head identifies the need for hiring based on Manpower Hiring Plan (Manpower

Budget). The vacancies can be arising due to resignations, terminations and retirement of

employees.

STEP 3: REVIEW THE NEED FOR THE POSITION OR VACANCY

The department head review the requirement for the position and the need to fill the vacancy. He

checks whether the requirement is as per Manpower Hiring Plan (Manpower Budget). Then, Head

of the Department raise a Manpower Requisition Form in a standardized format and forward the

copy of MRF to the CEO for approval.

23
STEP 4: SOURCING OF SUITABLE CANDIDATES

The HR Executive considers and assesses the best way of attracting a pool of suitably qualified

candidates, who will meet the needs of the business. Depending on the nature of the position/grade,

volumes of recruitment and any other relevant factors, the Regional HR would use any one or

multiple sources such as:

o Employee referral as per any company scheme that may be approved from time to time

o Advertisement in the internet/newspapers/magazines/company’s sites/job sites or any other

media

o Placement Agencies / Consultants

o Direct recruitment from campuses/academic institutes;

A list of resourceful / quality consultants with agreed rate of commission is prepared by the HR

Executive based on specialization in the manufacturing Industry, past history, market reputation

and ability to deliver.

STEP 5: COLLECT THE RESUMES

The HR Executive forward the JD’s to the placement consultants and collect the resumes or

profiles from all the consultants.

24
 STEP 6: SCREENING OF RESUME

The HR Executive screen the resumes as per JDs and MRF and shortlist profile fit. He verifies

whether the candidate has appeared for an interview with the company previously from the

application database. If the candidate has appeared for an interview previously, then review the

feedback from the Interview Assessment Form (IAF) and other documents filled.

STEP 7: SHORTLISTING OF CANDIDATES

The HR Executive forward all the HR-Short listed resumes to concerned HOD with resume

snapshot attached in mail with a copy to VP function, Head HR and Manager HR. The Concerned

HOD shortlists the candidates to be called for an interview as per requirement for the Job and

forwards the list to HR Department. The HR Executive prepares the Interview Calendar and

forwards it to the Concerned HOD and HR Manager with copy to HR Head and VP function.

STEP 8: SCHEDULE INTERVIEWS

The HR Executive obtains a tentative schedule from Concerned HOD and Head HR for

interviewing the candidates. He asks the consultants to line up the short listed candidates on

scheduled interview date. Regular follow up is to be done with candidates by the HR Executive to

ensure 100% participation.

STEP 9: CONDUCT INTERVIEWS

The HR Executive in consultation with the concerned department will set up an interview panel

consisting of HR Head / Manager and Department Head / Manager. On the date of Interview, the

HR Executive circulates the Application Blank and Travel Reimbursement Form to the
25
candidates for procuring information about the candidate. The HR Executive forwards the

Interview Assessment Sheet to the Interview Panel. The interview panel assesses the candidate

based on the factors mentioned below, in a prescribed format and gives its recommendations for

approval.

 Attitude

 Knowledge

 Communication

 Experience

 Team spirit

 Loyalty expectation

 Initiative

The HR Executive coordinates the interview process. The HR Executive collects all filled TRF’s

with Original bills (Tickets) from the candidates and gets those forms approved by HR Head and

forward the approved TR list along with the filled Travel Reimbursement Forms and original bills

to the Finance and Accounts for processing.

If the candidate is rejected, the HR Executive communicates the same to the candidate and files the

Interview Assessment Sheet, application blank along with resume of candidate in the Application

Database.

26
STEP 10: MAKE OFFER OF EMPLOYMENT

The Concerned HOD and Head HR make verbal offer to the shortlisted candidate and discuss other

terms and conditions of employment. If the candidate accepts the offer then conduct reference

check for the prospective employee (Via telephone, Mail).

STEP 11: RENEGOTIATE OFFER

If the shortlisted candidate rejects the offer due to salary reasons, the HR Head renegotiate salary

with the candidate, if suitable, along with other terms and conditions.

STEP 12: REFERENCE CHECK

Reference checks of the final short listed candidate are conducted by Head-HR. The candidate is

asked to mention in his application blank, the names and addresses of two or more persons who

know him well. These may be his previous employers, heads of education institutions or public

figures. These people are requested to provide their frank opinion about the candidate without

incurring any liability. The opinion of referees can be useful in judging the future behavior and

performance of candidate. If the result of reference check is positive then continue with the

induction process. If the result of reference check is negative, then withdraw the offer and send

rejection letter to the candidate.

STEP 13: LETTER OF INTENT

The selected candidate will be given an intent letter with prescribed details as given below:

27
  Place of initial Posting

 Expected Date of Joining.

 Advise for medical examination.

 Details of the testimonials and other documents to be submitted at the time of joining.

 Acceptance by the selected candidate

STEP 14: MEDICAL CHECK UP

The selected candidate is sent for a medical checkup at reputed hospitals before final selection /

issuance of letter of intent or after final selection / issuance of letter of intent. In case the candidate

is declared unfit for employment the offer / intent letter will stand cancelled.

STEP 15: ON BOARDING & INDUCTION

On the date of joining the employee is issued an appointment letter by the HR Head. The

appointment letter include all the terms and conditions governing employment including

Designation, Department, Salary & Scale of Pay, Date of appointment, Probation, Medical Fitness,

Retirement, Termination of Services, Secrecy, Transfer etc. All new joiners undergo an induction

program as per requirement soon after joining the organization. Induction program is done by HR

Department in consultation and involvement of concerned department / other departments. During

the process of induction, the new member is briefed about the following:

1. Company Profile & Products

2. Geographical familiarization

28
3. Organizational Policy & Procedures

4. Socialization with department rituals.

5. Employee Involvement activities

6. The induction process shall begin by verification of the following original merit

certificates wherever applicable subject to the level of hiring:

 Educational certificates

 Proof of date of birth

 Four passport sized photographs of self

 One passport sized photographs (each) of spouse, dependent children (if applicable) for

medical insurance purpose.

 Relieving letter from the previous employer (If the relieving letter is not available,

declaration regarding resignation shall be obtained from the candidate)

 Copy of experience certificates for all the previous employments (if applicable)

 Salary slips certificate from the previous employer

 TDS certificate and Form 16 from previous employer (or Salary certificate)

 Copies of certificates and testimonials

 Nomination and other documents pertaining to provident fund, gratuity

29
RECOMMENDATIONS & SUGGESTIONS

Compress the "white space" in your hiring process

White Spaces are delays in hiring process that are unproductive, waste time, and virtually assure

you'll lose talented candidates. Often the longest delays occur between critical selection events. For

example, a recruiter may need several weeks to screen a few resumes from the Web job boards, or

candidates who make it through screening may wait weeks to interview with a hiring manager.

Here at Escorts Construction Equipment Limited, the delays occur when the outstation candidates

are called for interviews at Regional branches like Delhi and Faridabad. Sometimes, because of

busy schedule of senior managers and sometimes because of tight schedule of candidate, the

interview has to be postponed. This delay could be minimized by scheduling interviews in the

regional locations. It is recommended to reduce the turnaround time for the recruitment and

selection process. It must be made mandatory for the candidates to take the test, filling up forms etc

within the stipulated time, this will make sure that the candidates do not hold casual attitude and

take the recruitment process more seriously. Additionally it will send across a positive image about

the company.

Tie up with more & more consultants from multiple segments

Since the limited placement agencies are sourcing candidates to all construction companies, there

often comes the problem of duplication of data. Therefore it is recommended that more and more

consultants should be tied up from multiple segments to attract large pool of new and fresh talent.

Know what you're looking for in candidates

It is observed that the candidates sourced by placement agencies and send for further rounds of

interviews are rarely found suitable by the hiring managers. Therefore it is recommended that these

placement agencies be given a well drafted job description and job specification. This can also be
30
circulated to internal employees under the employee referral scheme. This will help people to get a

clearer picture and provide for most suitable candidates.

Reduce the pre offer formalities

Pre-offer documentation includes filling of a lengthy Application Blank which includes all

personal, educational and professional details of candidate. This is very time consuming and even

after taking these details from candidate it’s not sure that offer will be made or not..

31
CHALLENGES FACED BY HR IN RECRUITMENT PROCESS

The major challenges faced by the HR in recruitment are:

Adaptability to Globalization

The HR professionals are expected and required to keep in tune with the changing times, i.e. the

changes taking place across the globe. HR should maintain the timeliness of the process

Lack of Motivation

Recruitment is considered to be a thankless job. Even if the organization is achieving results, HR

department or professionals are not thanked for recruiting the right employees and performers.

Process Analysis

The immediacy and speed of the recruitment process are the main concerns of the HR in

recruitment. The process should be flexible, adaptive and responsive to the immediate

requirements. The recruitment process should also be cost effective.

Strategic Prioritization

The emerging new systems are both an opportunity as well as a challenge for the HR professionals.

Therefore, reviewing staffing needs and prioritizing the tasks to meet the changes in the market has

become a challenge for the recruitment professionals.

Attracting Highly Talented Ones

The number of highly talented professionals is less. All the big MNC's are trying to attract these

people with high salaries, perks, incentives etc. There is a tough competition among these

companies to get these candidates on their roles. These days, it’s not just salaries which will pull

the candidate in but various factors like brand, culture, location, job security, reputation of the

company etc play a major role in recruiting a talented professional.

32
LEARNINGS & EXPERIENCES

Every endeavor undertaken to accomplish challenging goals, can only be successful under the

experienced and encouraging guidance. I am privileged to have undergone training at Escorts

Construction Equipment Limited. As learning never stops, my learning at ECEL has come from a

lot of exposure, on the job training and close interaction with the HR department. In brief my

learning’s and achievements can be summarized as under:

o Observed the Interview Process for Product Support & Sales vacancy.

o Understanding of profiles.

o Following up with the candidates during the recruitment process.

o Communicating with the HR Manager regarding the process.

o Help in the coordination of training for workers and managers.

o Learnt the effective use of communication tools.

33
 CONCLUSION

Success of every business enterprise depends on its human resource. Recruiting and selecting the

right people for your business is a challenge. Finding the right man for the job and developing him

into a valuable resource is an indispensable requirement of every organization. Proper recruitment

helps the line managers to work most effectively in accomplishing the primary objective of the

enterprise. In order to harness the human energies in the service or organizational goals, every HR

manager is expected to pay proper attention to recruitment and selection activities in an

organization. Thus, personnel functions recruitment and selection, when carried out properly,

would enable the organization to hire and retain the services of the best brains in the market.

The recruitment process inform qualified individuals about employment

opportunities, create a positive image of the company, provide enough information about the jobs

so that applicants can make comparisons with their qualifications and interests, and generate

enthusiasm among the best candidates so that they will apply for the vacant positions. Recruitment

represents the first contact that a company makes with potential employees. It is through

recruitment that many individuals will come to know a company, and eventually decide whether

they wish to work for it.

34
 ANNEXURES
QUESTIONNAIRE

Name of the company Outlook Publishing

Industry Type Print and Media

Name of Respondent Ajay Kumar – Manager HR

Instruction : Kindly underline / highlight your choice

1. Do you have a clearly stated Recruitment & Selection Policy?

-- Yes -- No

-- To some extent

2. Which recruitment source do you use for recruitment?

-- Internal -- External

-- Both

3. What are the external sources you use for the recruitment?

-- Advertisement -- Employee Referrals

-- Job Portals -- Placement Consultants

-- Direct Applicants -- Campus Recruitments

4. Does ECEL adopts Internal Recruitment Source i.e. Transfer, promotion or employee

referrals?

-- Yes -- No

If Yes, then for which type of post

5. Potential Candidates in the organization are generated through the following recruitment

sources:
35
 (Rank them based on the number and quality of candidates generated and also roughly

specify the percentage mix of each of the following sources adopted. For e.g. If the

organization get maximum quality candidates from Job Portals, then put ranking 1 and

percentage say for e.g. 40%.)

S No. Sources Ranking Percentage

1. Advertisements

2. Employee Referrals

3. Job Portals

4. Placement Consultants 1

5. Direct Applicants 3

6. Campus Recruitments 2

Any other sources, please

7.
specify

6. Rank the Qualities in the order of your preference on the basis of which you select the

candidate.

S No. Qualities Ranking

1. Attitude 1

2. Experience 3

3. Knowledge 2

4. Communication 5

5. Loyalty Expectation 6

36
 6. Present Ability 8

7. Initiative 4

8. Team Spirit 7

7. Is the estimation of Recruitment Process cost is done?

-- Yes -- No
8. What are the challenges you face while managing your manpower?

-- Attrition -- Recruitment

-- Replacement -- Absenteeism

-- Trade union -- Cost of non performance

9. What is the range of Attrition rate in the organization?

-- 1% - 5% -- 5% - 10%

-- 10% - 15% -- 15% - 20%

-- More than 20%

10. Rank the following reasons for attrition rate.

(1- Topmost Important Reason, 2, 3, 4, ….6- Least Important Reason)

S No. Reasons Ranking

1. Market Condition 2

2. Insufficient Salary Package 4

3. Inefficient Supervisor 3

4. Inappropriate Training & Development 5

5. Lack of Motivation 6

6. Higher studies and other personal reasons 1

37
 7. Inept work environment 7

8. Others if any

11. Out of total recruitment in a year, what is the percentage of internal recruitment?

-- 0% - 5% -- 5% - 10%

-- 10% - 15% -- 15% - 20%

-- 20% - 25% -- More than 25%

12. What is the percentage of NO SHOWS? (Shortlisted candidates not turning up for joining

job)

-- 0% - 5% -- More than 15%

-- 5% - 10% -- Not at all

-- 10% - 15%

38
 DAILY WORK SHEET FOR SUMMER TRAINING REPORT

Name of the Student: RAGINI SEN

Course and Semester: M.B.A 3rd Sem. (E)
Batch: 2017-19
Specialization: Marketing
Name of Summer Training Organization: Outlook Group Magazine

Day Date Description of Work

1 25/05/2018 Introduction about company

2 26/05/2018 Learn about the work how can do the work

3 27/05/2018 Sunday

4 28/05/2018 Making different groups of students

5 29/05/2018 Make KJ Code to beginning the work

6 30/05/2018 We Can Start calling the customers for subscriptions the

magazines
7 31/05/2018 We can continue the calling of customers.

8 01/06/2018 We can try to make follow ups

9 02/06/2018 We can call on follow ups and new customers.

10 03/06/2018 Sunday

11 04/06/2018 We can take new data of Customers

12 05/06/2018 We can learn how to talk Customers

13 06/06/2018 We call customers and convince them to take subscription

14 07/06/2018 We can take new data of Customers

15 08/06/2018 We Can Start calling the customers for subscriptions the

magazines
16 09/06/2018 We Can Start calling the customers for subscriptions the
magazines
17 10/06/2018 Sunday

39
18 11/06/2018 We call customers and convince them to take subscription

19 12/06/2018 We can take new data of Customers

20 13/06/2018 We can try to make follow ups

21 14/06/2018 We can take new data of Customers

22 15/06/2018 We call customers and convince them to take subscription

23 16/06/2018 We can try to make follow ups

24 17/06/2018 Sunday

25 18/06/2018 We Can Start calling the customers for subscriptions the

magazines
26 19/06/2018 We can try to make follow ups

27 20/06/2018 We can take new data of Customers

28 21/06/2018 We can try to make follow ups

29 22/06/2018 We call customers and convince them to take subscription

30 23/06/2018 We can try to make follow ups

31 24/06/2018 Sunday

32 25/06/2018 We can try to make follow ups

33 26/06/2018 We can take new data of Customers

34 27/06/2018 We Can Start calling the customers for subscriptions the

magazines
35 28/06/2018 We can try to make follow ups

36 29/06/2018 We can try to make follow ups

37 30/06/2018 We call customers and convince them to take subscription

38 01/07/2018 Sunday

39 02/07/2018 We can take new data of Customers

40
40 03/07/2018 We call customers and convince them to take subscription

41 04/07/2018 We can take new data of Customers

42 05/07/2018 We call customers and convince them to take subscription

43 06/07/2018 We can try to make follow ups

44 07/07/2018 We call customers and convince them to take subscription

45 08/07/2018 Sunday

Name of the Faculty Guide: PROF. AMRITA SHRIVASTAVA

Signature of Faculty Guide:

Remark:

41
 WEEKLY WORK REPORT FORMAT

Name of the Student: RAGINI SEN

Course and Section: MBA 3rd E
Weekly report for (Duration of Week): 6 WEEKS

WEEK FROM TO DESCRIPTION OF WORK

25/05/18 26/05/18 Induction is done on both the days.

1

28/05/18 02/06/18 We get familiar with the prices of the

2
magazine. And also learn how to make
subscription of the magazine. Digital
subscription is done by us on behalf of
customers.
04/06/18 09/06/18 Data of old customers is given to us. We make
3
calls regarding subscription. We also make
calls to some hotels and educational institutes
regarding the sell of magazines.
11/06/18 16/06/18 Make calls and send mails to customers
4
regarding the renewal of their subscription of
outlook magazine.
18/06/18 23/06/18 Make calls and send mails to customers
5
regarding the renewal of their subscription of
outlook magazine.
25/06/18 30/06/18 Make calls and done a sale also. Mails are sent
6
to the customers regarding the promotion of
outlook special offer.
02/07/18 07/07/18 Make the promotional calls to the people who
are not aware about the magazines and special
offers of outlook.

42
Thanks and Regards,

Yours Sincerely

RAGINI SEN

STUDENT EVALUATION FORM FOR FACULTY GUIDE

Name of the Student:
Course:
Specialization:
Section:
Batch:
Date and Day when student reported first time:
Kindly give feedback for the following points
1. Whether the student have reported before he/she proceeded for summer training.
a. YES
b. NO

2. Whether the Student get the approval for Topic of Summer Training
a. YES
b. NO

3. Kindly mark the performance of the student for following Parameters on a scale of 1 to 5

a. Regularity and Punctuality during training including reporting and submission of Weekly
wok report

1 2 3 4 5
b. Openness for Learning and Acceptability of task allotted

43
 1 2 3 4 5

C. Able to work in team

1 2 3 4 5

d. Behavior

1 2 3 4 5

e. Quality in work allotted

1 2 3 4 5

Overall Remark on Student performance

…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………

Date:

Place:

Name and Signature of Faculty Guide

44
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