Cornell Simplified Maintenance Manual V1.

Prepared By Xu Qijia (employee ID: x00278050) Date 2018-04-19

Reviewed By Maintenance support team Date

Approved By Service representative Date

Huawei Device (Shenzhen) Co., Ltd.

All rights reserved
 Cornell-L29A V100R001 Simplified Maintenance Manual V1.0 INTERNAL

Change History

Changed
Date Version Change Reason Description Prepared By
Section
Xu Qijia (employee ID:
2018-04-19 V1.0 Released the first version.
x00278050)

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Contents

1 Introduction .............................................................................................................................. 5
1.1 Applicable Scope .....................................................................................................................................................5
1.2 Introduction ..............................................................................................................................................................5
1.3 Obtaining Maintenance Information ......................................................................................................................5

2 Product Introduction................................................................................................................ 5
2.1 Product Appearance .................................................................................................................................................5
2.2 Product Specifications .............................................................................................................................................5
2.3 Product Models (Confidential) .............................................................................................................................10
2.4 Exploded View ....................................................................................................................................................... 11

3 Spare Parts ............................................................................................................................... 11

3.1 Commonly Used Mechanical Parts ...................................................................................................................... 11
3.2 How to Query BOM Codes ...................................................................................................................................15

4 Software Upgrade................................................................................................................... 17
4.1 Upgrade Preparations ............................................................................................................................................17
4.2 How to Check the Software Version.....................................................................................................................18
4.3 How to Distinguish Between Software Version ..................................................................................................18
4.3.1 Factory-Level Software and Board Software .............................................................................................18
4.3.2 Software Naming Rules (Using H60 as an Example) ...............................................................................19
4.4 How to Obtain the Version Software ....................................................................................................................19
4.5 microSD Card Upgrade Guide ..............................................................................................................................20
4.5.1 Normal microSD Card Upgrade .................................................................................................................20
4.5.2 Forcible microSD Card Upgrade ................................................................................................................22
4.6 How to Install the USB Drive ...............................................................................................................................22
4.7 How to Install USB Tools .....................................................................................................................................23
4.8 Troubleshooting Update Failures ..........................................................................................................................24

5 Maintenance Tools ................................................................................................................. 24

6 Disassembly and Assembly Procedures ............................................................................. 26
6.1 Disassembly Procedure .........................................................................................................................................26

7 FAQs ........................................................................................................................................ 26
7.1 What to do if the device occasionally crashes or powers off automatically after running for a period of time
.......................................................................................................................................................................................26
7.2 What to do if the user forgets the screen lock password .....................................................................................26
7.3 What to do if the phone responds slowly after it runs for a period of time .......................................................26

8 Troubleshooting ..................................................................................................................... 27
8.1 Startup Failure ........................................................................................................................................................28
8.2 Repeated Restarts and Screen Freezing................................................................................................................31

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8.3 Overheat and Short Standby Time ........................................................................................................................32

8.4 Charging Failure ....................................................................................................................................................32
8.5 No Ringtone ...........................................................................................................................................................33
8.6 Receiver Failure .....................................................................................................................................................34
8.7 No Sound or Low Volume .....................................................................................................................................34
8.8 Weak or No Reception ...........................................................................................................................................35
8.9 SIM Card Detection Failure ..................................................................................................................................36
8.10 Camera failure......................................................................................................................................................36
8.11 Touchscreen Failure .............................................................................................................................................36

9 Quality Inspection Procedure and Methods ....................................................................... 36

9.1 Inspection Procedure .............................................................................................................................................37
9.2 Quality Inspection Tool .........................................................................................................................................38
9.2.1 Inspection Tools ...........................................................................................................................................38
9.3 Inspection Instructions ..........................................................................................................................................39
9.3.1 Battery Functionality Test ...........................................................................................................................39
9.3.2 Current Test ..................................................................................................................................................40
9.3.3 Charging Test................................................................................................................................................40

10 Description of Erasing Customer Data .............................................................................. 42

10.1 Object ...................................................................................................................................................................42
10.2 Method .................................................................................................................................................................42
10.3 Verification ...........................................................................................................................................................44
10.4 Restoration of Non-customer Data .....................................................................................................................44

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1 Introduction
1.1 Applicable Scope
The Maintenance Manual is available in the simplified and advanced versions. The two versions are
respectively applicable to common service centers and high-level repair centers (HLRCs) authorized by
Huawei. The simplified version (this document) provides maintenance and repair instructions for
technicians at authorized Huawei service centers to conduct services of level 1 and level 2. Being
Huawei proprietary, this document is accessible only for authorized service centers. Although every
effort was made to ensure the accuracy of the document, errors may still exist. If you find any errors or
have any suggestions, report them through ComPartner.

1.2 Introduction
This document introduces the product features, mechanical parts, assembly and disassembly procedures,
and common troubleshooting methods. You will be able to rectify common faults in the product after
you learn this document.

1.3 Obtaining Maintenance Information

Visit Huawei's service website to obtain product and maintenance information. You are recommended to
install the ComPartner platform to download maintenance-required tools and software. For details about
the Huawei Device Knowledge Base website and how to obtain the ComPartner tool and account,
consult the local service manager.
To obtain the ComPartner installation package, log in to the Huawei Device Knowledge Base website
(http://app.huawei.com/tkb/tskb_index.html#!tservice/resource/document/documentList.html?kfLag=P1
515), and search for ComPartner. You will then find the installation package.

2 Product Introduction
2.1 Product Appearance
TBD (confidential)

2.2 Product Specifications

Item Description
Appearance
Shape Bar-type
Color TBD
157.91 mm (H) x 74.27 mm (W) x 7.48 mm (D)
Size Note: The actual dimensions may vary depending on the configuration,
manufacturing process, and measurement method.
Approx. 176 g (including the battery)
Weight Note: The actual weight may vary depending on the configuration,
manufacturing process, and measurement method.

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Item Description
Battery Type Lithium polymer
Display
● Screen size: 6.3 inches
● Screen type: LTPS
LCD ● Screen colors: 16M
● Screen resolution: 2340x1080
● Screen PPI: 409

Touch-sensitive screen Touch-sensitive screen. Support multi-touch technology

Network
Network standard TD-LTE/LTE FDD/WCDMA/GSM
4G TD-LTE
● TD-LTE B38: 2570–2620 MHz
● TD-LTE B40: 2300–2400 MHz
● TD-LTE B41 (110M): 2545–2655 MHz
4G LTE FDD
● LTE FDD B1: 1920–1980 MHz (UL), 2110–2170 MHz (DL)
● LTE FDD B3: 1710–1785 MHz (UL), 1805–1880 MHz (DL)
● LTE FDD B5: 824–849 MHz (UL), 869–894MHz (DL)
● LTE FDD B7: 2500–2570 MHz (UL), 2620–2690 MHz (DL)
● LTE FDD B8: 880–915 MHz (UL), 925–960 MHz (DL)
Frequency band ● LTE FDD B20: 832-862 MHz (UL), 791-821MHz (DL)
3G WCDMA
● WCDMA B1: 1920–1980 MHz (UL), 2110–2170 MHz (DL)
● WCDMA B2: 1850–1910 MHz (UL), 1930–1990 MHz (DL)
● WCDMA B5: 824–849 MHz (UL), 869–894 MHz (DL)
● WCDMA B8: 880–915 MHz (UL), 925–960 MHz (DL)
2G GSM
● GSM B2: 1850–1910 MHz (UL), 1930–1990 MHz (DL)
● GSM B3: 1710–1785 MHz (UL), 1805–1880 MHz (DL)
● GSM B5: 824–849 MHz (UL), 869–894 MHz (DL)
● GSM B8: 890–915 MHz (UL), 925–960 MHz (DL)

4G TD-LTE
● TD-LTE B38: 21–25 dBm (Power Class 3)
Maximum transmit power
● TD-LTE B40: 21–25 dBm (Power Class 3)
● TD-LTE B41 (110M): 21–25 dBm (Power Class 3)

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Item Description
4G LTE FDD
● LTE FDD B1: 21–25 dBm (Power Class 3)
● LTE FDD B3: 19.5–25 dBm (Power Class 3)
● LTE FDD B5: 21–25 dBm (Power Class 3)
● LTE FDD B7: 19.5–25 dBm (Power Class 3)
● LTE FDD B8: 19.5–25 dBm (Power Class 3)
● LTE FDD B20: 21–25 dBm (Power Class 3)
3G WCDMA
● WCDMA B1: +24 dBm (Power Class 3)
● WCDMA B2: +24 dBm (Power Class 3)
● WCDMA B5: +24 dBm (Power Class 3)
● WCDMA B8: +24 dBm (Power Class 3)
2G GSM
● GSM B2: +30 dBm (Power Class 1)
● GSM B3: +30 dBm (Power Class 1)
● GSM B5: +33 dBm (Power Class 4)
● GSM B8: +33 dBm (Power Class 4)

4G TD-LTE
● TD-LTE B38: better than–100 dBm/5 MHz
● TD-LTE B40: better than–100 dBm/5 MHz
● TD-LTE B41 (110M): better than– 98dBm/5MHz
4G LTE FDD
● LTE FDD B1: better than–100 dBm/5 MHz
● LTE FDD B3: better than–101.7 dBm/1.4 MHz
● LTE FDD B5: better than–103.2 dBm/1.4 MHz
● LTE FDD B7: better than–98 dBm/5 MHz
● LTE FDD B8: better than–102.2 dBm/1.4 MHz
Static sensitivity
● LTE FDD B20: better than–97 dBm/3 MHz
3G WCDMA
● WCDMA B1: better than–106.7 dBm/3.84 MHz
● WCDMA B2: better than–104.7 dBm/3.84 MHz
● WCDMA B5: better than–104.7 dBm/3.84 MHz
● WCDMA B8: better than–103.7 dBm/3.84 MHz
2G GSM
● GSM B2: better than–102 dBm/200 kHz
● GSM B3: better than–102 dBm/200 kHz
● GSM B5: better than–102 dBm/200 kHz

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Item Description
● GSM B8: better than–102 dBm/200 kHz

4G TD-LTE
● UL: Cat 5,15 Mbit/s
● DL: Cat 13,290 Mbit/s
4G FDD-LTE
● UL: Cat 5,75 Mbit/s
● DL: Cat 13,400 Mbit/s
Network rate 3G WCDMA
● HSDPA Cat 24: 42 Mbit/s (DL)
● HSUPA Cat 6: 5.76 Mbit/s (UL)
● WCDMA: 384 kbit/s (UL), 384 kbit/s (DL)
2G GPRS/EDGE
● EDGE Class 12: 236.8 kbit/s (UL), 236.8 kbit/s (DL)
● GPRS Class 12: 80 kbit/s (UL), 80 kbit/s (DL)

Supported
CA
2CA: CA_1C, CA_3C, CA_7C, CA_38C, CA_40C, and CA_41C
MIMO 2x2 MIMO
UL: 64QAM
QAM
DL: 256QAM
Storage
● ROM: 64 GB
● RAM: 4 GB
Memory ● ROM User Available: TBD
Note: The available internal storage may be smaller as part of the
internal storage is occupied by software.
● Type: microSD, SD3.0/SD2.0
External memory support
● Max Capacity: 256 GB

System
AP model: Kirin 970
Processor AP Core Number: Octa-core
AP Frequency: 4xCortex-A73 2.36 GHz+4xCortex-A53 1.8 GHz
Power button, volume up button, volume down button, and rear
Device control
fingerprint scanner
● Headset type: 3.5 mm
External interface
● Headset line sequence: LRGM

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Item Description
● Data interface: Type-C

Card slot 1: nano-SIM card

SIM card interface
Card slot 2: nano-SIM card or microSD card
Transmission function
● GPS
● AGPS
● GPS
● GLONASS
● BDS

WLAN 802.11b/g/n/a/ac, 2.4 GHZ, and 5 GHz

USB USB 2.0
Bluetooth BT4.2
NFC Support
● Fingerprint sensor
● Proximity sensor
● Ambient light sensor
Sensor
● Digital compass
● Gravity sensor
● Gyroscope

Others
● Front camera: 16 mega-pixel, F/2.0 aperture
Camera
● Rear camera: 16 mega-pixel+2 mega-pixel, F/2.2+F/2.4 aperture

FM Not supported
● Capability: 3,650 mAh (minimum value); 3,750 mAh (typical value)
● Theoretical charging time: approx TBD min (Note: Laboratory data
is generated by charging using the standard charger with the screen
off. The actual charging time may vary depending on usage.)
Battery ● Theoretical 3G talk time: up to TBD Hours (Note: The data is
derived from laboratory testing. The actual talk time may vary
depending on the local network and usage habits.)
Theoretical Standby Time: up to TBD days (Note: The data is derived from
laboratory testing. The actual standby time may vary depending on the local
network and usage habits.)

● Input: 100–240 V, 0.5 A

Power supply
● Output: 9 V/2 A

● Operating temperature: 0–35°C

Temperature
● Warehouse temperature: –20°C±45°C

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Item Description
Relative humidity 5%–95%
Certification BQB, Wi-Fi, CE, REACH, RoHS, WEEE

2.3 Product Models (Confidential)

Name TBD
External model COR-L29
Internal model Cornell-L29A

External name (Chinese) LTE/TD-SCDMA/WCDMA/CDMA/GSM 手机

External Name (English) LTE/TD-SCDMA/WCDMA/CDMA/GSM Handset
Carrier All
Single/Dual SIM card Dual SIM card
Brand (rear cover) honor

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2.4 Exploded View

Commented [g1]:
PCBA
Rear camera
Front camera
Main FPC
Rear cover
Battery
Headset rubber cover
TP LCD
Front cover
Subsidiary board
Speaker
USB rubber cover

3 Spare Parts
3.1 Commonly Used Mechanical Parts
The following tables are provided for your reference only. They are subject to changes without notice.
Obtain the latest BOM information from the Huawei TCS. If you have any questions, contact the local
technical support center.

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Rear camera
BOM code: Front camera Battery
Materia
23060330 Material BOM code: Material BOM code:
l
(16M)/23060328 23060300 24022732
(2M)

Materia Proximity sensor Material Side button FPC Material FPC connecting
l sub-board BOM code: the PCBA and
BOM code: 03025DRD sub-board
03025HDP BOM code:
03025CEU

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Material Speaker Material Receiver Material Motor

BOM code: BOM code: BOM code:
22020320 22030072 32050072

Material BTB connector Material BTB connector Material BTB press-fitting

press-fitting press-fitting support assembly
support assembly support assembly for the front
for the main FPC for the main FPC camera
on the PCBA side on the sub-board BOM code:
BOM code: side 51629538
51629535 BOM code:
51629226

Material BTB press-fitting support Material LCD BTB steel sheet

assembly for the rear camera assembly
BOM code: 51629534 BOM code: 51629537

Material Fingerprint Material Fingerprint Material Fingerprint

identification identification identification
module (purple) module (blue) module (black)
BOM code: BOM code: BOM code:
23100375 23100270 23100268
Note: The black Note: The black
module functions module functions
as the example. as the example.

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Material Front cover Material Rear cover Material Rear cover

assembly (black) – assembly (black) – assembly (blue) –
manufactured by manufactured by manufactured by
BYD BYD BYD
BOM code: Note: The black Note: The black
02351YXV assembly functions assembly functions
as the example. as the example.
The battery is not The battery is not
included. included.
BOM code: BOM code:
02351YYD 02351YYE

Material Dual nano-SIM card tray (black)
BOM code: 51661JLM
Note: The black card tray
functions as the example.
Material Dual nano-SIM card tray
(blue)
BOM code: 51661JLN
Note: The black card tray
functions as the example.

Material USB sub-board Material Coaxial cable

BOM code: 02351YXL BOM code: 14241142

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3.2 How to Query BOM Codes

The BOM code may change with time. To ensure the correctness of a BOM code, query the latest BOM
information from https://tcs.huawei.combefore you apply for a spare part.
1. To check a BOM code:
Visit https://tcs.huawei.comusing an authorized service center (ASC) account and password.

2. To query the BOM information about a mobile phone and pictures corresponding to the
BOM codes:
Step 1 Choose Basic Information > BOM Tree Info > Product Line > Product Type > Product Model >
BOM Code. The system then displays the comprehensive BOM information of the phone in the form of
BOM tree structure.

Step 2 Click the desired BOM code. The system displays the picture of the part. Use the picture to confirm
whether the part is what you want.

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----End

3. To query the maintenance level of a part:

Step 1 Choose Basic Information > Material Info, enter the BOM code or description, and click Query to
query the maintenance level, maintenance price, and product on which the part is used.

Step 2 Click the BOM code. The system displays the part picture.

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4 Software Upgrade
4.1 Upgrade Preparations
Item Content Remarks
Computer Operating system: Windows 7
micro SD card Available memory space greater than 4 GB

Upgrade Battery The battery power is no less than 15%.

environment USB Type-C data cable Type-C USB data cable BOM code: 04071289
USB upgrade drive HiSilicon-970 platform product line USB drive
Upgrade tool Multiple upgrade tools_WH62406270ML01Ver1010
Upgrade file SDupdate_Package.tar.gz Use the latest version for your upgrade.
Normal upgrade
Using a microSD card
Forcible upgrade
Normal upgrade
Upgrade Using a USB cable
methods Forcible upgrade
When a Wi-Fi network is available, the phone downloads
Online upgrade the upgrade package and automatically carries out the
upgrade.

Before the update, ensure that:

1. You have backed up important data on the phone because software upgrade will erase all user data.
2. The remaining battery power is more than 15%. It is recommended that you connect the phone to
its power adapter for power supply and do not remove its battery during the update.

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3. The update can only be made from a lower version to its higher version. Cross-version or cross-
nation updates are not supported.
For details about how to distinguish between versions, see "Software Naming Rules"
4. If a normal update fails, use the forcible update method to update the phone again.
5. The normal upgrade is preferred for phones that can be powered on. The forcible upgrade method
may lead to information loss and is not recommended.
Back up important user data as follows: Back up important user data before the update because the
data will be erased during the update.
a. For contact information, text messages, and applications installed, it is recommended that you
use a computer to backup all the data. After the update, recover the data using the backup
application.
b. For photos, videos, music, and personal files stored in the microSD card, back them up to a
microSD card using the Files of the phone.

4.2 How to Check the Software Version

To check the software version, access Settings > System > About phone > Build number to view the
current version.

4.3 How to Distinguish Between Software Version

4.3.1 Factory-Level Software and Board Software
Factory-level software: This type of software is used to update the phone by loading BOOT during
production, maintenance, or replacement, or after the flash memory is erased. You can perform the RF
test or other functional tests on a phone after you load the software on the phone. This software should

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not be used to perform normal upgrades for customers. The software will not be updated. You can log in
to the ComPartner or Huawei Device Knowledge Base to download the software.
Board software: This type of software is used to upgrade client software for customers' normal
upgrades. The software updates from time to time. You can log in to the ComPartner or Huawei Device
Knowledge Base to download the latest version.

4.3.2 Software Naming Rules (Using H60 as an Example)

Name: HUAWEI-H60-L03_factory-level software_05021MRL (Board Software-HDH60L03M-
HDH60L03M00-H60-L03 Handset Software-Program-China General TL (Kirin 930+V7R2)-Loading
Type)
Description: This software is applicable to the H60-L03. The software part number is 05021MRL. There
are several folders in this software package: If you need to load or erase factory-level software, select
HDH60L03M00A131.xml. Do not select the configuration files in other folders. Sec_fastboot1.img
and sec_srb_fastboot2.img in the Bootloaderimage folder are used to port mapping file selection when
you load the factory-level software.

Factory-level software folder

bootloaderimage folder
2. Name: 05012FBF Terminal Software-H60-L03-HDH60L03M00A-H60-L03 Update Software-
Program-China Mobile TL (Kirin 930+V7R2)
Description: This software is applicable to H60-L03 upgrades.

4.4 How to Obtain the Version Software

Method 1: Log in to the Compartner platform and click Download firmware. In the displayed dialog
box, enter the international mobile equipment identity (IMEI) of the phone, select Physical Number,
and click Query. You can also enter the part number of the phone software, select Other Code, and
click Query. Click Download to download the software. The following screenshot is an example.

Method 2: Log in to the Huawei Knowledge Base, select the desired phone model, enter the software
version, and search for and download the latest software version.

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4.5 microSD Card Upgrade Guide

4.5.1 Normal microSD Card Upgrade
1. Format the microSD card using FAT32. (The following figures are for reference only.)
2. Create a dload folder in the microSD card's root directory.

3. Decompress and copy the update file SDupdate_Package.tar.gz to the dload folder.
4. Insert the microSD card into the phone and power on the phone. On the dialer screen, enter
*#*#2846579#*#*. Choose Project Menu > Software Upgrade > SDCard Upgrade and touch
OK.

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5. The update progress is displayed on the LCD.

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6. After the update is complete, restart the phone and check whether the software version is correct.
For details about how to query the software version, see section 4.2 “How to Check the Software
Version”.

4.5.2 Forcible microSD Card Upgrade

If the phone cannot be powered on, forcibly update the phone.
1. Press and hold the volume up and volume down buttons and press the power button.
2. If the forcible update fails and the phone cannot be detected by the computer, see the solution to
the startup failure in the advanced maintenance manual.

4.6 How to Install the USB Drive

USB cable
P
Phone C

1. Double-click DriverSetup.exe after decompressing the driver installation package to install the
drive.
2. After the USB drive is installed, power on the phone, and connect it to the computer using a USB
cable. Access Device Manager on the computer to check whether the phone is detected by the
computer and the corresponding port is properly displayed. If the phone port is not detected, switch
the phone to manufacture mode. To switch the phone to manufacture mode, on the phone dialer
screen, enter *#*#2846579#*#* and choose Project Menu > Background Settings > USB Port
Settings > Manufacture Mode, as shown in the following figure:

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a. If the PCUI port and DBAdapter are displayed, it indicates that the driver has been installed.

b. If no port is found, install the latest drive.

4.7 How to Install USB Tools

Step 1 Decompress the tool package to a local folder.
Step 2 Click WH62406270ML01 Setup.exe to install it.

Step 3 After the installation is complete, the shortcut icon is displayed on the desktop.
----End

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4.8 Troubleshooting Update Failures

Failure Solution
1. Check that there is no other driver conflicting with the USB update driver.
2. Check that the USB update driver has been installed properly.
3. Check that the USB cable has been properly connected.
The computer fails to 4. Check that the serial port settings are correct.
detect the phone. 5. Check whether the PCBA can be properly powered on. Forcibly short-
circuit the test points to check whether the HUAWEI VCOM 1.0 port can
be detected. If the port mapping is abnormal, consider the issue as a
situation whether loading fails and no port is mapped and repair the
phone.

The phone fails to be 1. Check that the USB cable has been properly connected.
updated using a USB 2. Check that the target version is later than the original one. Perform the
cable. update again.
1. Check that the update file is correct.
The phone fails to be 2. Check that the update procedure is correct.
updated using a
microSD card. 3. Check that the microSD card functions properly.
4. Perform the update again.

5 Maintenance Tools

Name: constant-temperature heat gun

Usage: to heat components

Name: digital heat gun

Usage: to heat components

Name: soldering iron

Usage: to solder components

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Name: direct current (DC) power supply

Usage: to supply DC currents

Name: soldering fixture

Usage: to secure PCBAs

Name: lead-free tin solder wire

Usage: to solder components

Name: digital multimeter

Usage: to measure parameters during maintenance

Name: tool kit

Usage: to assemble and disassemble components

Name: electric screwdriver

Usage: to fasten and remove screws
Note: Use a T2 Torx screwdriver (specifications:
Φ4x40xΦ1.4x15xT2) to remove the screws at the
bottom.

Name: RF connector screwdriver

Usage: to remove the RF connector

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6 Disassembly and Assembly Procedures

6.1 Disassembly Procedure

Cornell General
 Disassembly Guide V1.1 - updated .xlsx

7 FAQs
7.1 What to do if the device occasionally crashes or powers off
automatically after running for a period of time
Cause: As a computer, the smartphone incorporates a complex operating system. Occasional
breakdowns or restarts may occur because of application running errors or compatibility issues with
third-party applications.
Maintenance solution: Restore the device to its factory settings or update the device to the latest
version.

7.2 What to do if the user forgets the screen lock password

Maintenance solution: Forcibly unlock the device. (The operation will delete all user data. Exercise
caution when performing this operation) to forcibly unlock the device, do as follows: After the phone is
powered off, press and hold the power button and volume up button. When the startup screen is
displayed, wait for 3s, and then release the power button. After the recovery screenis displayed, release
the volume up button. Press the volume up and down buttons to scroll through the options. Choose the
option to restore factory settings and press the power button for confirmation. (Mind that the operation
will delete all user data.)

7.3 What to do if the phone responds slowly after it runs for a period
of time
Cause: There are two possible causes.
1. Too many applications are installed on the phone, and the phone does not have enough available
space.
2. The phone suffers from virus attacks.
Maintenance solution: Restore the phone to its factory settings. To restore computer to factory settings,
choose Settings > System > Reset > Factory data reset > Reset phone.

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8 Troubleshooting
Before you maintain the phone, restore it to its factory settings to ensure that the failure is not caused by
environmental factors or incorrect functional settings. Back up important data before the restoration.
Faulty PCBAs removed from the phones at common service centers must be kept clean and intact to
ensure that HLRCs can repair them properly.

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8.1 Startup Failure

Symptom: After you install the battery and press and hold the power button, the phone fails to start up
and the standby screen cannot be displayed.
Maintenance solution: Replace the screen to see whether the fault is rectified. If yes, the failure is
caused by the screen. Replace the screen and the fault is rectified. If the failure is not caused by the
screen, perform the following steps:
Step 1 Check whether the problem is caused by a battery failure.
Step 2 Check whether the battery is deformed and properly fits in the battery compartment.
Step 3 Check whether the contacts on the battery are smudged or rusted. If yes, clean the contacts.
Step 4 Measure the BSI's ground resistance using a multimeter. If the tested value is much greater than
the standard value (10 kΩ) and the voltage between the battery's positive and negative terminals is
0 V, charge the battery for about 30 minutes and power on the phone. If the phone fails to start up,
the phone fault is caused by the battery. Replace the faulty battery if the phone is still in its
warranty period.

Startup failure

Check whether the Change the side

buttons are normal.
N buttons.

Check whether the

Change the battery
battery voltage is higher than N and test again.
or equal to 3.7 V.

Check whether the

contacts on the battery are Y Clean the contacts.
deformed or rusted.

Confirm the startup failure.

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Battery fault

Check whether the battery

Y The battery is normal.
voltage is higher than or
equal to 3.7 V.

Charge the phone for

30 minutes, is the battery voltage Y The battery is normal.
higher than or equal to 3.7 V?

Confirm the battery fault.

Step 5 Remove the battery from the phone and connect the phone to a DC power supply. Power on the phone
and check the current on the phone.

Figure 8-1 Connecting the phone to a DC power supply

+
DC power supply +
Phone
Output 3.7 V —
—

1. No current: Check whether the power button functions properly. Replace the PCBA if the failure is
not caused by the power button.
2. Weak current (25–150 mA): If there is a COM1.0 port after you connect the phone to the computer
(or forcibly load the COM1.0 port), forcibly update the phone software using a microSD card or
USB cable. If the update fails, replace the PCBA.
3. Excessive current: If the current is greater than 800 mA, replace the PCBA
----End

Maintenance process:
1. No current (DC Power Supply)

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Startup failure
(no current)

Does the battery connector J1501 Yes

Replace J1501.
malfunction?

Yes Replace the

Does the power button FPC malfunction? power button
FPC.

Replace the PCBA.

2. Weak current (DC power supply)

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Startup failure
(weak current)

Is the fault rectified after the

Y End
software is forcibly updated ?

Replace the PCBA.

Excessive current (DC power supply): Replace the PCBA.

8.2 Repeated Restarts and Screen Freezing

Symptom: There are two symptoms.
1. After you press the power button, the phone repeatedly restarts and cannot display the standby
screen.
2. After you press the power button, the phone freezes at the Huawei logo screen and cannot display
the standby screen.
Maintenance solution: Check the power-on current of the phone. If the current ranges from 80 mA to
350 mA, forcibly upgrade the phone. If the power-on current is greater than 500 mA, replace the PCBA.
Maintenance process:

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Startup failure
(repeated startup
and screen
freezing)

Check whether the power-on

Y Replace the PCBA.
current is greater than 500 mA.

N Perform the FeliCa

calibration.

Check whether the forcible

Y End
upgrade software is normal.

Replace the PCBA.

8.3 Overheat and Short Standby Time

Symptom: The phone gets overheated after startup, and the standby time is short.
Maintenance solution: Perform the following steps, if no exception occurs, restore the phone to its
factory settings. If the fault symptom is as follows, replace the PCBA.

The VBAT's ground resistance is less than 5 kΩ, the PCBA is faulty.
1. The power-off current is greater than 1 mA (normal value: 0 mA).
2. The power-on and standby currents are excessive.

8.4 Charging Failure

Symptom: The phone fails to be charged using the USB cable.
Maintenance solution:
Charging failures can be divided into two types:
1. No charging icon is displayed on the screen.
2. The charging icon is displayed on the screen.
Repair the phone using either of the following methods:
No charging icon on the screen: Insert the USB cable to see whether the charging icon is displayed on
the screen. If not, check the USB port and whether the fastening between the FPC and sub-board is
normal.

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1. If the USB port is damaged, replace the USB port.

2. If the USB port is normal, check whether the main FPC and the fastening between the main FPC
and PCBA sub-board is normal.
3. If the above mentioned components are normal, replace the PCBA.
The charging icon is displayed on the screen: Insert the USB cable, the charging icon is displayed on
the screen but the phone cannot be charged normally. Test whether the BSI's ground resistance is 10 kΩ
and whether the voltage between the battery's anode and cathode is 0 V. If the voltage is 0 V while the
resistance is much larger or smaller than 10 kΩ, the battery is faulty. Replace the battery and check
whether the phone can be properly charged. If the fault persists, replace the PCBA.
Maintenance process:

Charging failure

Check whether the USB port is Replace USB

Y
smudged, poorly soldered or damaged. components.

Replace the battery. Is the fault

Y Replace the battery.
rectified?

Replace the PCBA.

8.5 No Ringtone

No ringtone

N
Check whether the Replace the
speaker is normal. speaker.

Y
Replace the PCBA.

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8.6 Receiver Failure

Receiver Failure

Check whether the N Replace the

receiver is normal. receiver.

Check whether related N Related signal loops

signal loops are faulty. on the PCBA are
normal.
Y
Replace the PCBA.

8.7 No Sound or Low Volume

Microphone failure

Check whether N
Replace the
the microphone is microphone.
normal.

Y
N Related signal loops
Check whether related
signal loops are faulty. on the PCBA are
normal.

Y
Replace the PCBA.

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8.8 Weak or No Reception

Weak or no
reception

Ask the user to

Is the fault rectified after the SIM card is Yes use a standard
replaced? SIM card.

No

Replace the
Is the fault rectified after the antenna
Yes antenna
support is replaced? support.

No

Replace the
PCBA.

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8.9 SIM Card Detection Failure

USIM card detection failure

N
Re-solder or
Is the SIM card holder
replace the SIM
normal?
card holder.
Y
N
Replace the
Is the SIM_VCC normal? PCBA.

N
Re-solder or
Are the signal cables normal? replace the
components.

Replace the PCBA.

8.10 Camera failure

1. Use the software to identify whether it is a front camera failure or rear camera failure.
2. Currently, the camera components are connected to the PCBA using BTB connectors. Check
whether the BTB connectors are fastened properly.
3. If the BTB connectors are fastened properly, replace the camera. If the fault is rectified, replace the
camera. If the fault persists, replace the PCBA.

8.11 Touchscreen Failure

When a touchscreen failure occurs, the LCD is normal but you cannot unlock the screen.
The touchscreen assembly has a great independence and it shares multiplex power supply and
communication interfaces with other circuits. Therefore, you can replace the front cover assembly to
check whether the fault resides in the TP or PCBA-related circuit.

9 Quality Inspection Procedure and Methods

After the maintenance, check the phone's basic functions. Perform the quality inspection according to
the following test procedure ensure that there are no potential faults. Currently, the MMI test, current
test, charging test, and MT are used for the phone quality inspection.

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9.1 Inspection Procedure

Battery
Maintenance
functionality Current test Charging test
ends
test

Inspection ends MMI test

Inspection description:

Item Description Reference Value

Test the battery voltage using a multimeter. 0 V< X <4.5 V

Battery functionality Connect the phone to a power adapter, charge the

test phone for 15 minutes, and test the voltage rise of the
> 0.5 V
battery. (Ensure that the battery voltage is lower than
3.5 V before charging it.)
Test the power-off current. < 250 uA
Current test Test the power-on peak current. < 2,500 mA
Test the standby current. < 6.5 mA
Connect the phone to a power adapter, charge the
phone for 15 minutes, and check the power rise of the
Charging test > 3%
battery. (Ensure that the remaining power of the
battery is lower than 50% before charging it.)
Test the functions of the peripheral parts, such as the
MMI test All pass
audio and display components.
Test the phone's signal reception indexes on 2G and
MT All pass
3G networks.

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9.2 Quality Inspection Tool

9.2.1 Inspection Tools
Tool Function Picture

Multimeter
(Used for the battery Test the battery voltage.
functionality test)

DC power supply
Test the phone current.
(Used for the current test)

Connection cables Connect the DC power supply to

(Used for the current test) the phone.

nano-SIM card
Test the nano-SIM card function.
(Used for the MMI test)

micro SD card Test the microSD card function

(Used for the MMI test) during the MMI test.

Headset Test the headset during the MMI

(Used for the MMI test) test.

Test the NFC functions during the

NFC card
MMI test.

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Tool Function Picture

Charger
(Used for the charging test and Charge the phone.
battery test)

USB cable
(Used for the charging test and Charge the phone.
battery test)

WILLTEK/CMU500 Test the phone's reception signals

(Used for the MT) during the MT.

Antenna coupler Test the phone's reception signals

during the MT and couple phone
(Used for the MT) signals.

Shielding box Test the phone's reception signals

during the MT and shield the
(Used for the MT) phone from interference signals.

9.3 Inspection Instructions

9.3.1 Battery Functionality Test
1. Test the voltage between the anode and cathode of the battery. If the voltage is 0 V, the battery is
damaged.
2. Test the resistance between the battery's BSI (the touch spot in the middle) and negative terminal
using a multimeter. If the resistance is not in the range of 7 kΩ to 10 kΩ, the battery is damaged.
3. After the maintenance, charge the phone until the remaining power of the battery reaches 50% at
least before sending it for quality inspection.

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Figure 9-1 Battery voltage test

Battery test point

9.3.2 Current Test

To test the power-off current: Remove the battery from the phone, connect the phone to the DC power
supply using the current test cable, power off the phone, and check the current. If the reading on the
multimeter is not from 50 uA to 250 uA, current leakage occurs.
To test the power-on peak current: Remove the battery from the phone and connect the phone to the DC
power supply using the current test cable. Power on the phone and check the peak current during the
power-on process. If the peak value is within 2,000 mA to 2,500 mA, the phone is normal. Otherwise,
the phone is faulty.
To test the standby current: Remove the battery from the phone, connect the phone to the DC power
supply using the current test cable, and power on the phone. When the phone display the home screen,
press the power button to turn off the screen and then check the phone's standby current. If the reading
on the multimeter exceeds 6.5 mA, current leakage occurs.

9.3.3 Charging Test

Step 1 Power on the phone. Choose Settings > System > About phone > Battery to view the battery level.
Step 2 Connect the phone to the charger using a USB cable, charge it for 10 minutes, and check the battery
level. If the battery level does not increase, a charging failure occurs.

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MMI test:
After the maintenance, check the functions of the phone through the MMI test.
Insert a SIM card into the phone, power on the phone, and enter *#2846# on the dialing screen to enter
MMI test mode. Press the volume down button to start the test. You can touch the menu key to skip the
current test or press the volume up button to return to the previous test.

Before the MMI test, prepare required devices, such as noise-cancellation headset and NFC card.

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10 Description of Erasing Customer Data

According to the Huawei cyber security requirements, customer data from security-sensitive countries is
forbidden from being sent to China without written authorization from the customer. To ensure that,
during manufacturing and maintenance, customer data has been erased in security-sensitive countries
before the materials are transferred to a third-party or out of areas allowed by the customer's country,
for example, transferred to China, the R&D department is required to provide a solution for erasing
storage data.

10.1 Object
Data stored in the phone's data partition needs to be erased. The log data stored in the log partition
also needs to be erased at the same time for editions for regions outside China.

10.2 Method
Choose Settings > System > Reset>Factory data reset, select Erase internal storage, and then touch
RESET PHONE. The phone restarts and enters the low-level formatting status. A notification
indicating that the low-level formatting status is in progress will be displayed. When the phone resetting
is complete, a success notification will be displayed.

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Figure 10-1

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10.3 Verification
After data is erased, a message indicating that the phone has been restored to factory settings is
displayed on the screen.

10.4 Restoration of Non-customer Data

Low-level formatting is able to back up and recover non-customer data. Ensure that the phone does not
power off during low-level formatting.

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