Professional Documents
Culture Documents
OBJECTIVE
To obtain a position that leverages my 13-year sales, training and development, and implementation experience.
CAREER ACCOMPLISHMENTS
Responsibilities
Conducted learning activities adapted to various learning levels for mixed age class (ages 3-6 years) in a play-based
preschool with curriculum focused on green living, physical education, music, art, imagination, and sensory integration
Engaged with young learners on their level and effectively broke down complex subjects into easily digestible pieces
Taught students’ techniques to handle frustration and conflict
Relayed detailed daily progress to parents to ensure awareness of child’s performance and to guide parents to find
teachable moments to boost kindergarten readiness
Collaborated effectively with colleagues, students and parents
Responsibilities
Introduced and sold the full scope of AchieveGlobal training and consulting solutions to new and existing clients with a
particular focus on new business development
Served as a trusted business advisor and subject matter expert to create custom training solutions specific to customers’
environments and identified behavioral gaps to make an impact on their business issues
Championed best practices in the assessment, development, implementation, and evaluation of training
solutions to ensure success
Worked with customers to create implementation plans that included executive buy-in, manager involvement and
employee engagement to drive long-term behavior change
Acted as a strategic orchestrator to ensure project teams and associated deliverables were on track and within budget
while managing changing timelines and expectations effectively
Consistently solicited feedback from customers and internal partners to exceed expectations and to eliminate risk
Responsible for managing internal resources from across the organization and problem-solved to ensure client
satisfaction and continued growth within accounts
Received training/certification in all AchieveGlobal core competencies consisting of Leadership, Sales, Customer Service
and Teamwork
Designed and executed on territory market strategy
Actively developed Bay Area networking events to educate customers on the latest training and development research
and practices that drive sustainment
Account Representative Team Lead (AR), 4/03-12/11
Achievements
2011, 101% of Quota, Top 5 AR Revenue Producer, AR Team Lead, Partnering to AchieveMore Award
2010, 62% of Quota, Top 5 AR Revenue Producer, AR Team Lead, Partnering to AchieveMore Award
2009, 54% of Quota, AR Team Lead, Partnering to AchieveMore Award
2008, 91% of Quota, Top 5 AR Revenue Producer, AR Team Lead, Partnering to AchieveMore Award
2007, 143% of Quota, #1 AR, Platinum Quota Award, Pinnacle Club, Partnering to AchieveMore Award
2006, 154% of Quota, #1 AR, Platinum Quota Award, Pinnacle Club, Partnering to AchieveMore Award
2005, 112% of Quota, Top 5 AR Revenue Producer, Gold Quota Award, Pinnacle Club
Responsibilities
Proactively developed and managed small to medium sized customers and prospects over the telephone, some of which
generated over $100,000 per year in revenue
Sold training solutions to companies by performing research, analyzing verticals, prospecting and cold calling in addition
to coordinating and executing territory specific marketing directives
Uncovered client business issues, assessed performance gaps, and recommended appropriate training solutions to match
learning objectives and deliver ROI
Created proposals and presentations for potential business specific to clients needs
Educated customers on implementation best practices
Compiled financial reports of client activity to track company growth, created business development plans and
forecasted revenue accurately monthly
Developed and grew long term customer relationships by providing ongoing implementation support by effectively
analyzing client’s needs, presenting viable solutions and by providing superior customer service
Mentored and created coaching and development plans for team ARs as Team Lead
Acted as a liaison between internal departments and clientele and handled all administrative duties necessary
Responsibilities
Managed 100 active customer accounts and contributed as a strategic planning member on 2 sales teams that generated
over $3.5 million in combined revenue in 2001
Successfully project managed highly complex training implementations for several national accounts
Prospected for new business by performing extensive company/industry research, cold calling and supporting marketing
campaigns
Designed and project managed team presentations and proposals for potential business
Responsibilities
Created and implemented both written and oral English lessons and extracurricular activities for over 600 students aged
preschool to junior high school level
Acted as an ambassador of the United States to the Japanese community while on the JET Program through public
speaking engagements, participation in community events and festivals and provided Japanese youth with American
cultural information in an educational environment
Led seminars for JET participants and Japanese English Teachers on various teaching methods and cultural information
Wrote monthly bilingual newspaper articles on American culture and on a foreign perspective of Japan
Coached both national and regional English speech contestants and tutored Japanese students in oral and written
English
EDUCATION
Oakland University, Rochester Michigan, 1995
Bachelor of Arts Degree in East Asian Studies, Minor in Business and Concentration in Japanese
Language and Culture