Professional Documents
Culture Documents
Communicating involves Informing (knowledge), Raising Awareness (awareness), Training (skills), and
Intensive Learning (enhancing knowledge, awareness, skills by thinking and discussing together)
IMPORTANCE OF COMMUNICATION
> related to human activity
>involves two or more parties
>one-way or maybe two-way process
>success of communication depends on a proper
understanding of the parties involved
>media or channel based
a. Physical barriers
>lack of communication skills, attitudinal barriers, individual linguistic ability, physiological
barriers, format and delivery of information
VERBAL
Speed
NONVERBAL Gestures
Posture
NON-VERBAL COMMUNICATIONS
1. Paralanguage/Vocalics
>“How” something is said, not what is said.
> Pitch, intonation, speed, and volume
2. Chronemics (language of time)
> The use of time based on position or power.
a. Polychronic- when people do many activities at once and is common in Italy and Spain
b. Monochronic- when people do one thing at a time; commonly in America
3. Proxemics (language of space)
> The use of space to show importance
a. Intimate- for embracing, touching, or whispering (< 1-2 cm—close & 6-8 in—far)
b. Personal- for interactions among good friends and family (1.5-2.5 ft—close & 2.5-4)
c. Social- for interactions among acquaintances (4-7 ft—close & 7-12 ft—far phase)
d. Public- used for public speaking (12-25 ft—close & 25 ft—far phase)
4. Haptics (language of touch)
> The use of touch to express what cannot be said
a. Functional and Professional- expresses task-orientation
b. Social or Polite- expresses ritual interaction
c. Friendship and Warmth- expresses idiosyncratic relationship
d. Love/Intimacy- expresses emotional attachment
e. Sexual/Arousal- expresses sexual intent
5. Kinesics (language of movement)
> It comes from the root word ‘kinesis’, which means “movement.”
a. Gestures- emphasizing, regulating, illustrating, and emblems
b. Head movements
c. Posture- the way one carries and dresses oneself
d. Eye Contact
e. Facial Expressions- configuration of diff. parts of face to show how the person feels
6. Oculesics (eye contact)
> is the study of eye movement, eye behavior, gaze, and eye-related nonverbal communication.