Professional Documents
Culture Documents
BAB 1 PENDAHULUAN
1.1 Latar Belakang ...............................................................................................................1
1.2 Rumusan Masalah .........................................................................................................3
1.3 Tujuan ............................................................................................................................3
1.3.1 Tujuan Umum .......................................................................................................3
1.3.2 Tujuan Khusus ......................................................................................................3
1.4 Manfaat ..........................................................................................................................4
1.4.1 Bagi Peneliti ..........................................................................................................4
1.4.2 Bagi Institusi .........................................................................................................4
1.4.3 Bagi Masyarakat ...................................................................................................4
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2.1.7 Kebutuhan Pelanggan Layanan Kesehatan ........................................................15
2.1.8 Faktor Utama Penentu Kualitas Pelayanan ........................................................15
2.1.9 Faktor yang Mempengaruhi Pelayanan Kesehatan ............................................16
2.1.10 Persepsi Mutu Pelayanan Kesehatan ...............................................................17
2.1.11 Persepsi Mutu Pelayanan Kesehatan ...............................................................20
2.1.12 Kaidah-kaidah Jaminan Mutu Pelayanan Kesehatan .......................................23
2.2 Tingkat Kepuasan .......................................................................................................24
2.2.1 Pengertian Kepuasan Pasien ..............................................................................24
2.2.2 Faktor-faktor yang Mempengaruhi Kepuasan Klien .........................................25
2.2.3 Pengukuran Kepuasan Pasien ............................................................................26
2.2.4 Dimensi Kepuasan .............................................................................................28
2.2.5 Hubungan antara Kepuasan, Harapan dan Persepsi Pasien terhadap Pelayanan
Kesehatan yang Diterima ..................................................................................29
2.3 Konsep Posyandu ........................................................................................................29
2.3.1 Pengertian Posyandu ...........................................................................................29
2.3.2 Tingkatan Posyandu ............................................................................................29
2.3.3 Tujuan Posyandu ................................................................................................31
2.3.4 Manfaat Posyandu ..............................................................................................32
2.3.5 Sasaran Posyandu ...............................................................................................33
2.3.6 Kegiatan Posyandu .............................................................................................33
2.3.7 Keaktifan Ibu Balita dalam Kegiatan Posyandu ................................................35
2.3.8 Penyelenggaran Posyandu .................................................................................35
2.3.9 Kartu Menuju Sehat ...........................................................................................36
2.3.9.1 Pengertian KMS ...................................................................................36
2.3.9.2 Kriteria BB Balita di KMS ...................................................................37
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4.3.3 Teknik Pengambilan Sampel .............................................................................41
4.3.4 Karakteristik Sampel Penelitian .........................................................................42
4.3.4.1 Kriteria Inklusi .......................................................................................42
4.3.4.2 Kriteria Eksklusi ....................................................................................42
BAB 6 PEMBAHASAN
6.1 Pembahasan .................................................................................................................59
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