KEY MANAGEMENT 2018

LESSON PLANS
#1  UNDERSTANDING
JENZABAR EX
OF

DATABASE

Performance Objective: Using the Jenzabar EX database software, essential staff will be able to explain
relevance for using the database and locate the key management issuance section in the activity center correctly
3 out of 4 times.  

Resources or Materials Needed:

• Desktop Computer with Internet Connection
• Jenzabar Software Installed on Office Computer
• Jenzabar Key Management Training Handout
• Facebook Account

Time: 1 Hour  

Step 1: Pre-Instructional Activities: Review training session handout prior to start time.  

Step 2: Content Presentation: Training Overview

• What is EX
• Identifying differences among PRODUCTION and PLAY databases
• Pre-requisite skills checklist review
• What is the Student Life Module
• Identifying sections located in the Activity Center
• Locating the Key Management section in the Activity Center

Step 3: Learner Participation: Learners will participate in verbal learning checks throughout the training
session to confirm understanding of key terms.  Learners will have an opportunity to become hands-on by
logging into the database system’s PLAY database and locating sections in the Activity Center.

Step 4: Assessment: Learners will take a paper post-test to assess their attitudes after the instruction (See
Assessments page).

Step 5: Follow-Through Activities:   At a designated time after instruction (between 7pm and 10pm), learners
will log into their Facebook account and join the “Jenzabar Key Management” group.  Learners will respond to
the discussion prompt questions: “How comfortable are you with using the Jenzabar database after your first
training session?,” “What was the most difficult topic to understand?,” and “What question(s) will you ask for
clarification on today’s topics?” Each learner must reply to at least 3 other group members.

Lesson Plan Summary:  I’ve incorporated Gagne’s Nine Events of Instruction, into the lesson plan to enhance
the staff’s learning process.  One of the attention getters used to gain interest was to have the staff member
reflect on how much time it takes to log key tracking information manually. After reviewing the objective, I
would review a pre-requisite checklist of 2-4 skills needed to perform the tasks and ask the staff to verbally
confirm their confidence in performing the skills. This review was helpful in the learners confirming what they
already know about the topic which also parallels to their attitude toward learning new information.  This also
supports the Cognitivism learning theory due to the learner’s ability to intake new information, process it and
build upon what they already know to achieve the current objective.  The learners practiced executing the skills
necessary to accomplish the task with a visual aid/instruction worksheet and guidance.  Receiving feedback and
praise during practice seemed very rewarding as the staff seemed satisfied and became more engaged and
inquisitive about the topic.  

PAGE | 8
KEY MANAGEMENT 2018

LESSON PLANS
#3 DATA COLLECTION
 
Performance Objective: Learners will be presented with two different data collection methods and will correctly
select and use at least one that is most appropriate for their respective area.  

Resources or Materials Needed:

• Desktop Computer with Internet Connection
• Jenzabar Software Installed on Office Computer
• Jenzabar Key Management Training Handout
• Google Hangouts
• Facebook Account

Time: 1 Hour  

Step 1: Pre-Instructional Activities:

• Review Lesson Plan #3 Performance Objective  

Step 2: Content Presentation: Training Overview  

• Why is data important?
• What data to collect from students/staff?
• What data are the data collection methods?
• How to determine which data collection method to use?
• How to organize data once it is collected?
• How to present the data as supporting documentation for funding and/or policy change.

Step 3: Learner Participation: Learners will receive a link to join the live Google Hangout discussion.  Learners
will discuss:  1) ways they have used data in their specific roles, 2) potential challenges they may face when
collecting data, and 3) examples of polices that could be changed and funding request types.

Step 4: Assessment: Learners will take a paper post-test to assess their attitudes after the instruction (See
Assessments page).

Step 5: Follow-Through Activities: At a designated time after instruction (between 7pm and 10pm), learners will
log into their Facebook account and join the “Jenzabar Key Management” group.  Learners will respond to the
discussion prompt question: “Which data collection method did you find most useful and why?” Each learner
must reply to at least 3 other group members.

Lesson Plan Summary:  I’ve incorporated Gagne’s Nine Events of Instruction, into the lesson plan to enhance
the staff’s learning process.  One of the attention getters used to gain interest was to have the staff member
reflect on how much time it takes to log key tracking information manually. After reviewing the objective, I
would review a pre-requisite checklist of 2-4 skills needed to perform the tasks and ask the staff to verbally
confirm their confidence in performing the skills. This review was helpful in the learners confirming what they
already know about the topic which also parallels to their attitude toward learning new information.  This also
supports the Cognitivism learning theory due to the learner’s ability to intake new information, process it and
build upon what they already know to achieve the current objective.  The use of a job aid (training overview
handout) and video presentation was used to keep the learners engaged throughout the presentation.  The
learners practiced executing the skills necessary to accomplish the task with a visual aid/instruction worksheet
and guidance.  Receiving feedback and praise during practice seemed very rewarding as the staff seemed
satisfied and became more engaged and inquisitive about the topic.  

PAGE | 10
KEY MANAGEMENT 2018

LESSON PLANS
#4 BUILDING YOUR
RESIDENCE HALL AND
  ROOM LISTING IN
MICROSOFT EXCEL
Performance Objective: Using a Microsoft Excel spreadsheet and checklist, essential staff will be
able to correctly build an accurate residence hall and room number listing and complete 13 of 15
steps.   

Resources or Materials Needed:

• Desktop Computer with Internet Connection

• Google Hangout

Time: 1 Hour  

Step 1: Pre-Instructional Activities:

• Review Lesson Plan #4 Performance Objective  

Step 2: Content Presentation: Training Overview  

• Understand process of building a residence hall in Jenzabar
• Learn how to build a residence hall room listing using Microsoft Excel

Step 3: Learner Participation: Learners will participate in verbal learning checks throughout the
training session to confirm understanding of key terms.  Learners will have an opportunity to
become hands-on by opening Microsoft Excel on their computers. Learners will open a new
document complete the steps below.  

1. Open Microsoft Excel on your computer

2. Place your cursor in cell A1
3. Label each column header beginning with A1 (Main, Residence Hall Name, Gender, Room
Number)
4. Place your cursor in cell A2
5. In column D1 row 2, enter your first room number (i.e. 101)
    5.1  Repeat step in task 4.5 to add each room number (ranging from 101 to 115) in sequential
order
6. Place your cursor in cell A2
    6.1 Highlight cell range A2 through A16 and C2 through C16
7. Right click and click paste
8. Right click on row 15
9. Click insert
    9.1 Copy the data from cells A15 through C15 in row 16
    9.2 Enter 114-A as the room number in row D16
    9.3 Place cursor in cell A18
10. Right click on row 16
      10.1  Click delete
11. Click File
12. Click Save As
13. Enter document name (i.e. Residence Hall Practice_mm_dd_yyyy)
14. Click Browse
15. Save the document on your desktop

PAGE | 11
KEY MANAGEMENT 2018

LESSON PLANS
#4 BUILDING YOUR
RESIDENCE HALL AND
  ROOM LISTING IN
MICROSOFT EXCEL
CONT'D

Step 4: Assessment: Learners will take a paper post-test to assess their attitudes after the
instruction (See Assessments page).

Step 5: Follow-Through Activities: At a designated time after instruction (between 7pm and
10pm), learners will receive a link to join the live Google Hangout discussion. Learners will
engage in live discussion for 15 minutes. They will provide peer feedback to each other
regarding any challenges they encountered during the session.

Lesson Plan Summary:  I’ve incorporated Gagne’s Nine Events of Instruction, into the lesson
plan to enhance the staff’s learning process.  One of the attention getters used to gain interest
was to have the staff member reflect on how much time it takes to log key tracking information
manually. After reviewing the objective, I would review a pre-requisite checklist of 2-4 skills
needed to perform the tasks and ask the staff to verbally confirm their confidence in
performing the skills. This review was helpful in the learners confirming what they already
know about the topic which also parallels to their attitude toward learning new information.
This also supports the Cognitivism learning theory due to the learner’s ability to intake new
information, process it and build upon what they already know to achieve the current objective.
The use of a job aid (training overview handout) and video presentation was used to keep the
learners engaged throughout the presentation.  The learners practiced executing the skills
necessary to accomplish the task with a visual aid/instruction worksheet and guidance.
Receiving feedback and praise during practice seemed very rewarding as the staff seemed
satisfied and became more engaged and inquisitive about the topic.  

PAGE | 12
KEY MANAGEMENT 2018

LESSON PLANS
#5 BUILDING YOUR
RESIDENCE HALL IN
  JENZABAR

Performance Objective: Using the Jenzabar EX database software, essential staff will be able correctly to locate
the Session Definition section and accurately build a residence hall using at least 4 out 5 data fields.  

Resources or Materials Needed:

• Desktop Computer with Internet Connection
• Jenzabar Software Installed on Office Computer
• Jenzabar Key Management Training Handout
• Google Hangouts

Time: 1 Hour  

Step 1: Pre-Instructional Activities:

• Review Lesson Plan #5 Performance Objective
• Review Jenzabar “Building,” Building Type,” “Building Definition Window,” and “Gender” Handouts

Step 2: Content Presentation: Training Overview

• Identifying sections located in the Activity Center.

• Pre-requisite skills checklist review.
• Building residence halls in the play database.
• Determining residence hall features (i.e. name, occupancy total, room types, gender)

Step 3: Learner Participation: Application Practice Scenario – Your supervisor asks you to create a mini
residence hall for the summer school session. Create a residence hall in Jenzabar that you created in Microsoft
Excel in the previous training session. Learners will receive a link to join the live Google Hangout discussion.
Learners will share their screen with the group to demonstrate the steps below.  

1. Open the “Session Definition” section in the Activity Center.

2. Click on the Session Definition field (located in the top left corner).
3. Select the current year and term (i.e. 201720).
4. Select main campus.
5. Right click and select “insert row” into the center listing.
    5.1 Place your cursor in the left location field, click main.
    5.2 Enter the name of your residence hall in the “name” field.
    5.3 Click the gender column and set the gender for your hall, click “m” for male, “f” for female or “I” for       
          ignore.
6. Click the disc icon in the top left corner to save the record.

Step 4: Assessment: Learners will take a paper post-test to assess their attitudes after the instruction (See
Assessments page).

Step 5: Follow-Through Activities: Learners will be given a worksheet with the steps randomly printed out of
sequence.  Learners will be tasked with correctly organizing the steps on paper.  Correct answers will be given in
an answer key.

Lesson Plan Summary:  I’ve incorporated Gagne’s Nine Events of Instruction, into the lesson plan to enhance
the staff’s learning process.  One of the attention getters used to gain interest was to have the staff member
reflect on how much time it takes to log key tracking information manually. After reviewing the objective, I
would review a pre-requisite checklist of 2-4 skills needed to perform the tasks and ask the staff to verbally
confirm their confidence in performing the skills. This review was helpful in the learners confirming what they
already know about the topic which also parallels to their attitude toward learning new information.  This also
supports the Cognitivism learning theory due to the learner’s ability to intake new information, process it and
build upon what they already know to achieve the current objective.  The learners practiced executing the skills
necessary to accomplish the task with a visual aid/instruction worksheet and guidance.  Receiving feedback and
praise during practice seemed very rewarding as the staff seemed satisfied and became more engaged and
inquisitive about the topic.  

PAGE | 13
KEY MANAGEMENT 2018

LESSON PLANS
#6 CREATING YOUR
RESIDENCE HALL ROOM
  LISTING IN JENZABAR

Performance Objective: Using the Jenzabar EX database software, essential staff will be able to correctly locate
the Session Rooms section and build a residence hall room number listing 4 out 5 times.        

Resources or Materials Needed:

• Desktop Computer with Internet Connection
• Jenzabar Software Installed on Office Computer
• Jenzabar Key Management Training Handout
• Google Hangouts
• Jenzabar EX Key Management Blogsite

Time: 1 Hour  

Step 1: Pre-Instructional Activities:

• Review Lesson Plan #6 Performance Objective
• Review Jenzabar “Location/Building/Room Example” Handout  
• Go to the Jenzabar Key Management Blog site and review the article titled “The Changing Nature of University
Housing”
• At least 2 days prior to this lesson, respond to the discussion prompt question, “How will you consciously
design your residence hall rooms types when considering, gender inclusivity, current legislation, university
policies and ADA comfort/service animals.  Reply to at least two group members.

Step 2: Content Presentation: Training Overview  

• Understand process of issuing keys to residents during peak seasons (opening and closing)
• Understand process of issuing keys to residents during non-peak seasons (lost/broken keys)
• Understand process of submitting key request from student’s perspective
• Pre-requisite skills checklist review
• Learn how to add rooms into Jenzabar

Step 3: Learner Participation: Learners will participate in verbal learning checks throughout the training session
to confirm understanding of key terms.  Learners will have an opportunity to become hands-on by logging into
the database system’s PLAY database and completing the steps below.  Learners will receive a link to join the live
Google Hangout discussion. Learners will share their screen with the group to show their completed task.  

1. Open the “Session Rooms” section in the Activity Center

2. Click on the Session Definition field (located in the top left corner)
3. Select the current year and term (i.e. 201720)
4. Select main campus
5. Click on building
    5.1 Select the residence hall you created in the previous session
6. Click on the “add rooms to session” radio button
    6.1 Right click on the center section
    6.2 Click on “Room Master”
    6.3 Right click and select “add row” into the center section
    6.4 Place your cursor in the left location field, click main
    6.5 Place your cursor in the description column
    6.6 Enter the description of your room name (i.e. Room 101)
    6.7 In the room number column, enter the room number (i.e. 101-A)
    6.8 In the room type column, select the occupancy (i.e. HD, Housing double)
    6.9 In the capacity column, enter the bed capacity (i.e. 2)
7. Click the disc icon in the top left corner to save the record
8. Repeat until you complete your full room listing (i.e. 101A-300-A)

PAGE | 14
KEY MANAGEMENT 2018

LESSON PLANS
#6 CREATING YOUR
RESIDENCE HALL ROOM
  LISTING IN JENZABAR
CONT'D

Step 4: Assessment: Learners will take a paper post-test to assess their attitudes after the
instruction (See Assessments page).

Step 5: Follow-Through Activities: At a designated time after instruction (between 7pm and
10pm), learners will log into their Facebook account and join the “Jenzabar Key Management”
group.  Learners will respond to the discussion prompt question: “How did they develop their
room number patterns as it relates to the floor layout of a residence hall?” “Each learner must
reply to at least 3 other group members.

Lesson Plan Summary:  I’ve incorporated Gagne’s Nine Events of Instruction, into the lesson
plan to enhance the staff’s learning process.  One of the attention getters used to gain interest
was to have the staff member reflect on how much time it takes to log key tracking information
manually. After reviewing the objective, I would review a pre-requisite checklist of 2-4 skills
needed to perform the tasks and ask the staff to verbally confirm their confidence in
performing the skills. This review was helpful in the learners confirming what they already
know about the topic which also parallels to their attitude toward learning new information.
This also supports the Cognitivism learning theory due to the learner’s ability to intake new
information, process it and build upon what they already know to achieve the current objective.
The use of a job aid (training overview handout) and video presentation was used to keep the
learners engaged throughout the presentation.  The learners practiced executing the skills
necessary to accomplish the task with a visual aid/instruction worksheet and guidance.
Receiving feedback and praise during practice seemed very rewarding as the staff seemed
satisfied and became more engaged and inquisitive about the topic.  

PAGE | 15
KEY MANAGEMENT 2018

LESSON PLANS
#7 CREATING YOUR KEY
INVENTORY LISTING IN
  JENZABAR

Performance Objective: Using the Jenzabar EX database software, essential staff will be able to locate the Key
Management section and assign 10 out of 12 correctly key codes for each room key associated with each room
number in their residence hall.     
   
Resources or Materials Needed:
• Desktop Computer with Internet Connection
• Jenzabar Software Installed on Office Computer
• Jenzabar Key Management Training Handout
• Google Hangouts
• Jenzabar EX Key Management Blogsite

Time: 1 Hour  

Step 1: Pre-Instructional Activities:

• Review Lesson Plan #7 Performance Objective  
• Go to the Jenzabar Key Management Blog site and review the article titled “What Do the Numbers on My Key
Mean?”
• At least 2 days prior to this lesson, respond to the discussion prompt questions, “Prior to the reading, did you
know how key codes were determined?,” and “How will you your new knowledge of key coding into determining
your key codes.  Reply to at least two group members.

Step 2: Content Presentation: Training Overview  

• Review University keys on key ring and state the code differences
• Understand the importance of key coding systems on a college campus
• Learn how to create key codes using electronic play database

Step 3: Learner Participation: Learners will participate in verbal learning checks throughout the training session
to confirm understanding of key terms.  Learners will have an opportunity to become hands-on by logging into
the database system’s PLAY database and completing the steps below.  Learners will receive a link to join the live
Google Hangout discussion. Learners will share their screen with the group to show their completed task.  

1. Open the “Student Life Settings” section in the Activity Center

2. Click on the Key Management section
3. Select main campus
4. Click on building
      4.1 Select the residence hall you created in the previous session
5. Right click on the first row (this is the first room you created in the previous session)
      5.1 Click “key details”
      5.2 In the “key code” field, enter the 3-4 alphanumeric key code
      5.3 Place your cursor in the description column
      5.4 Select the description from the drop down menu (i.e. room key)
6. Click the disc icon in the top left corner to save the record
      6.1 Repeat until you’ve entered key codes for your full room listing (i.e. 101A-300-A)

PAGE | 16
KEY MANAGEMENT 2018

LESSON PLANS
#7 CREATING YOUR KEY
INVENTORY LISTING IN
  JENZABAR
CONT'D

Step 4: Assessment: Learners will take a paper post-test to assess their attitudes after the
instruction (See Assessments page).

Step 5: Follow-Through Activities: At a designated time after instruction (between 7pm and
10pm), learners will receive a link to join the live Google Hangout discussion. Learners will
engage in live discussion for 15 minutes.  They will provide peer feedback to each other
regarding any challenges they encountered during the session.

Lesson Plan Summary:  I’ve incorporated Gagne’s Nine Events of Instruction, into the lesson
plan to enhance the staff’s learning process.  One of the attention getters used to gain interest
was to have the staff member reflect on how much time it takes to log key tracking information
manually. After reviewing the objective, I would review a pre-requisite checklist of 2-4 skills
needed to perform the tasks and ask the staff to verbally confirm their confidence in
performing the skills. This review was helpful in the learners confirming what they already
know about the topic which also parallels to their attitude toward learning new information.
This also supports the Cognitivism learning theory due to the learner’s ability to intake new
information, process it and build upon what they already know to achieve the current objective.
The use of a job aid (training overview handout) and video presentation was used to keep the
learners engaged throughout the presentation.  The learners practiced executing the skills
necessary to accomplish the task with a visual aid/instruction worksheet and guidance.
Receiving feedback and praise during practice seemed very rewarding as the staff seemed
satisfied and became more engaged and inquisitive about the topic.  

PAGE | 17
KEY MANAGEMENT 2018

LESSON PLANS
#8 ENTER
DATA
KEY TRACKING

 
Performance Objective: Using the Jenzabar EX database software, essential staff will be able to
correctly explain relevance for using the database, correctly locate the key management
issuance section in the activity center and issue a key electronically at least 9 out of 10 times
correctly.  

Resources or Materials Needed:

• Desktop Computer with Internet Connection
• Jenzabar Software Installed on Office Computer
• Jenzabar Key Management Training Handout
• Google Hangouts
• Jenzabar EX Key Management Blogsite

Time: 1 Hour  

Step 1: Pre-Instructional Activities:

• Review Lesson Plan #8 Performance Objective  
• Go to the Jenzabar Key Management Blog site and review the article titled “The Changing
Nature of University Housing”
• At least 2 days prior to this lesson, respond to the discussion prompts, “Discuss two policies
that are different from your current institution.,” “What two key issuance policies would you
adopt to implement at your institution and why?” Reply to at least two group members.

Step 2: Content Presentation: Training Overview  

• Understand process of issuing keys to residents during peak seasons (opening and closing)
• Understand process of issuing keys to residents during non-peak seasons (lost/broken keys)
• Understand process of submitting key request from student’s perspective
• Pre-requisite skills checklist review
• Learn how to issue keys to students using electronic play database

Step 3: Learner Participation: Application Practice Scenario – Student paid for replacement
room key.  Key was received by your office and the student has returned to pick up the
replacement room key.

1. Locate the Key Management section in the Activity Center

2. Open the Student Life Settings section located in the Activity Center
3. Click on the Key Management link
4. Right click in the ID field to find a student, Destiny Turner, to issue the key to electronically
5. Enter students last name and first name into the name fields, click ‘find now’ button
6. Confirm that student is a resident
    6.1 Click on the housing tab to verify that a residence hall and room number is listed for the
student
7. Click on student name row, then click okay
    7.1 Student’s name will automatically appear in the “Key Management” screen
8. Click the drop down arrow in the “session” field, select current year and term (i.e. 201720)
9. Verify student’s room key and key code in the “Key Management” screen
10. In the date issued field, enter today’s date
11. Click “save icon” in top left corner of screen to save the record

PAGE | 18
KEY MANAGEMENT 2018

LESSON PLANS
#8 ENTER
DATA
KEY TRACKING

  CONT'D

Step 4: Assessment: Learners will take a paper post-test to assess their attitudes after the
instruction (See Assessments page).

Step 5: Follow-Through Activities: At a designated time after instruction (between 7pm and
10pm), learners will receive a link to join the live Google Hangout discussion. Learners will
engage in live discussion for 15 minutes.  They will provide peer feedback to each other
regarding any challenges they encountered during the session.

Lesson Plan Summary:  I’ve incorporated Gagne’s Nine Events of Instruction, into the lesson
plan to enhance the staff’s learning process.  One of the attention getters used to gain interest
was to have the staff member reflect on how much time it takes to log key tracking information
manually. After reviewing the objective, I would review a pre-requisite checklist of 2-4 skills
needed to perform the tasks and ask the staff to verbally confirm their confidence in
performing the skills. This review was helpful in the learners confirming what they already
know about the topic which also parallels to their attitude toward learning new information.
This also supports the Cognitivism learning theory due to the learner’s ability to intake new
information, process it and build upon what they already know to achieve the current objective.
The use of a job aid (training overview handout) and video presentation was used to keep the
learners engaged throughout the presentation.  The learners practiced executing the skills
necessary to accomplish the task with a visual aid/instruction worksheet and guidance.
Receiving feedback and praise during practice seemed very rewarding as the staff seemed
satisfied and became more engaged and inquisitive about the topic.  

PAGE | 19
KEY MANAGEMENT 2018

LESSON PLANS
#9 RUNNING YOUR
RESIDENCE HALL REPORT
  IN JENZABAR

Performance Objective: Using the Jenzabar EX database software, essential staff will be able to
run a residence hall report and save it as an Excel file at least 4 out of 5 times correctly.

Resources or Materials Needed:

• Desktop Computer with Internet Connection
• Jenzabar Software Installed on Office Computer
• Jenzabar Key Management Training Handout
• Google Hangout

Time: 45 Minutes  

Step 1: Pre-Instructional Activities:

• Review Lesson Plan #9 Performance Objective  

Step 2: Content Presentation: Training Overview  

• Understand process of locating reports in Jenzabar
• Understand process of running a report in Jenzabar
• Learn how to save a report as an Excel file

Step 3: Learner Participation: Learners will participate in verbal learning checks throughout the
training session to confirm understanding of key terms.  Learners will have an opportunity to
become hands-on by logging into the database system’s PLAY database and completing the steps
below.  Learners will receive a link to join the live Google Hangout discussion. Learners will
share their screen with the group to show their completed task.  

1. Open your home tab on the main EX screen

2. Locate your “My Preferences” section on the screen (top right area)
3. Click on the “residence hall listing” link
4. Enter the year and term into the session text field (i.e. 201720)
5. Click okay
6. To save as an Excel document, click file
    6.1 Click “Save As”
    6.2 Click the “options” drop down menu
    6.3 Click save as “Excel 8 w/headers”
    6.4 Enter your document name (i.e. Residence Hall Report_mm_dd_yyyy)
    6.5 Click browse to save the document on your desktop
    6.6 Click save
7. Click the start menu button
    7.1 Click the Excel icon to open Microsoft Excel on your desktop
    7.2 Click open
    7.3 Click browse
    7.4 Click on your document name
    7.5 Click open
8. Review all column headers and rows to confirm that your residence hall name, room numbers
and key codes are listed in the spreadsheet

PAGE | 20
KEY MANAGEMENT 2018

LESSON PLANS
#9 RUNNING YOUR
RESIDENCE HALL REPORT
  IN JENZABAR
CONT'D

Step 4: Assessment: Learners will take a paper post-test to assess their attitudes after the
instruction (See Assessments page).

Step 5: Follow-Through Activities: At a designated time after instruction (between 7pm and
10pm), learners will receive a link to join the live Google Hangout discussion. Learners will
engage in live discussion for 15 minutes.  They will provide peer feedback to each other
regarding any challenges they encountered during the session.

Lesson Plan Summary:  I’ve incorporated Gagne’s Nine Events of Instruction, into the lesson
plan to enhance the staff’s learning process.  One of the attention getters used to gain interest
was to have the staff member reflect on how much time it takes to log key tracking information
manually. After reviewing the objective, I would review a pre-requisite checklist of 2-4 skills
needed to perform the tasks and ask the staff to verbally confirm their confidence in
performing the skills. This review was helpful in the learners confirming what they already
know about the topic which also parallels to their attitude toward learning new information.
This also supports the Cognitivism learning theory due to the learner’s ability to intake new
information, process it and build upon what they already know to achieve the current objective.
The use of a job aid (training overview handout) and video presentation was used to keep the
learners engaged throughout the presentation.  The learners practiced executing the skills
necessary to accomplish the task with a visual aid/instruction worksheet and guidance.
Receiving feedback and praise during practice seemed very rewarding as the staff seemed
satisfied and became more engaged and inquisitive about the topic.

PAGE | 21