Jason Scott Dorsey

15715 hwy 49 S. Foley, AL 36535

Home (251) 279-8324
Alt. (251) 424-5872
Email: jdorsey.tech@gmail.com

EMPLOYMENT HISTORY

Convergence/ Unisys
Title: Technician
Location: Mobile, AL
Voice: (703)-584-3700
Duration: 06/01/09—current
Job duties:

• Consumer Customer facing in home service on desktop, laptop and printers

• I have been working with Windows 95/98, Windows 2000/XP, Vista, Windows 7,
Outlook 2007, and Outlook 2010, OS X 10, and Linux.
• Break/ fix on Dell laptop and desktop pc’s
• Troubleshooting issues from network connectivity to hdd and OS issues.
• Managing time, expenses, and work orders thru ticketing system.
• As well as Tier 1 support- AD- Exchange server 2003 and 2010
• remote and phone support, using Mikogo and Bomgar.
• Responded to Consumer Vizio and Polaroid LCD and Plasma tv repairs in home
Customer facing.

Pomeroy IT Solutions
Title: Break Fix/ on call Tech
Location: Hebron, KY
Voice: (859)-586-3701
Duration: 12/2006-06/2008
Job Duties:

 Responding to dispatch calls for desktop, laptop, and printers for

primarily residential customers face to face in home service.
 Taking calls from dispatch through website and email work orders
completing them within 24 hrs sometimes within 4 to 5 hrs. for various
business and Government including but not limited to, SS administration,
Air force, Army, Hospitals, Schools, State Gov, Fed Gov, Manufacturing
facilities, Industrial and commercial environments, Traveled 100% up to
528 miles in 1 day for service call mileage paid by company
 Break/fix for HP and kiosk for Cingular, setup new pc for insurance
companies.
Employer: Entercomp Consulting
Title: Consultant/ Network Engineer
Location: 913 Rucker Blvd Suite 38
Enterprise, AL 36330
Contact: Madeira Chang
Voice (334) 393-2667
Duration: 08/2004 - 11/2006
Job Duties:
• Technical support via phone for our residential ISP customers dial-up,
DSL, and Wireless subscribers, responded to technical problems and used
log me in pro, VNC , and Gotomypc for remote support, played the role of
tech support, customer service, and retention.
• Worked with numerous software applications> Windows XP, Windows 2000
Windows 98, Windows 95, Windows 2000 Server, Windows 2003 Server, Active
Directory, VERITAS, Symantec Corporate, AVG, Avast, Spybot, Adaware,
Computer Associates, Childplus, Cougar Mountain, Acronis True Image,
Surgemail, Mereck mail server, MS Outlook, FTP server, Internet
Information Server, The Dude network monitoring, Winbox router, Watchgaurd
firebox diagnostics, Sonicwall viewpoint, Eurosoft pc diagnostic software,
IPcheck server monitor, data migration, etc.... I use new programs on a
daily basis.
• Worked with numerous hardware devices> Watchgaurd firebox and soho, Sonic
wall, several wireless and non wireless linksys routers, d-link routers,
switches, patch panels, rack mount , mounting cabinets, KVM switches, tape
drives, ip cameras, laser printers, servers, desktops, laptops, dvd-rw,
jump drives, dvr/pvr, Uninterruptible Power Supply etc... I use different
types of hardware every month.
• I was entercomp’s cabling guy> I ran cat5e, pinned straight through and
crossover cables. I also used testing equipment to certify the cables.
• I also have some experience with fiber optics I have pinned and ran
outdoor and indoor fiber. I have also used fiber testers to check fiber
connectivity.
• I was responsible for numerous support contracts> @ hospitals,
municipalities, schools, Law offices, Community support facilities,
Libraries, Police Departments, Fire Departments, and construction
contractors.
• I was also responsible for our Internet services> Wireless city network
using WISP routers, Yagi, sectional, and flat panel antennas, YDI, and
Senao CB3 radios. I was also responsible for DSL setup and
troubleshooting, and we had dial up service.
• I was also responsible for looking up what parts we needed and forwarding
that information to Office manager and tracking and delivering parts using
UPS and FedEx, delivering and setting up pc’s, and printers.

Employer: The Computer Guy

Title: Owner
Location: 329 county roads 436
Elba, AL 36323
Contact: Jason Dorsey
Voice (334)-239-2236
Duration: 01/2001 - 08/2004
Job Duties:
• On call pc repair, small business and home networking.
 • Responding to request from Residential consumer customers for hardware and
software support and customer service driven sales.
• Maintaining personal computers and software for customers
• Troubleshooting, repairing, and replacing PC’s, printers and other
equipment.
• Contacting vendors for hardware and software support, and warranty repairs
or replacements.
• Performing Adware/spyware removal, maintaining virus protection and firewall
protection.
• Maintaining and repairing wireless network connectivity.
• Providing phone, e-mail, and on-site technical support for customers.
• Had to track all ups and FedEx shipments and send old parts back.

Employer: Ascend Computing and solutions

Title: Contractor
Location: 511 Drury lane
Slidell, LA 70460
Contact: Lisa Dorsey
Voice (504) 258-4397
Duration: 02/2001 - 08/2004
Job Duties:
• Warranty (Field Technician) Dell Portables & Desktops IBM Desktops.
• Accept calls from major pc and laptop vendors for service contracts.
• Troubleshoot and replaced components found to be defective on desktops,
Laptops, and workstations for residential in home face to face service.
• Warranty and service contract work for business, government, and
residential locations.
• Had to track all DHL, UPS and FedEx shipments and send old parts back.

Employer: PEQ Consulting

Title: Contractor
Location: P.O. Box 935
Troy, Ohio 45373
Contact: Christine Beasley
Voice (937) 427-4279
Duration: 12/2003 - 08/2004
Job Duties:
• Consumer face to face Contract-setup take down and troubleshoot pc's if
needed.
• Upgrade projects and installation projects and customer service.
• Had to track all UPS and FedEx shipments and send old parts back.

Course of study: PC repair

School: Comp Tia
Location: FL
Certification: A+
Completion Date: 04/2003

Course of study: Computer Repair

School: Thompson Education Direct
Location: PA
Certification: PC Repair
Completion Date: 01/2004

Course of study: PC repair Win 98/95

School: Brain bench
Location: On line
Certification: PC Specialist
Completion Date: 05/2003

Course of study: IT industry Knowledge

School: Brain bench
Location: On line
Certification: IT industry Knowledge
Completion Date: 02/2004

Course of study: High School Diploma

School: Florida Department of Education
Location: Fl
Diploma: High School Diploma
Completion Date: 12/1995

CERTIFICATES AND LICENSES

A+ 2003 Objectives
HP APS Desktops and Laptops
HP APS Laser Printers
Dell Certified Systems Expert
All Alienware certifications current through 8/04/2010
All Dell Portable and Desktop Certifications through 8/04/2010
995 Portables – Studio 1450 – Acknowledgement 8/19/2009
994 Portables – Inspiron 1110 – Acknowledgement 8/19/2009
991 Desktops – Vostro 320 – Acknowledgement 8/19/2009
993 Desktops – Inspiron One 19 – Acknowledgement 8/19/2009
992 Desktops – Dimension 2010 – Acknowledgement 8/19/2009
577 Basic Wireless Technology - Certification 7/29/2009
984 Storage – PowerVault NX3000 – Acknowledgement 7/29/2009
950 Storage – PowerVault 114X – Acknowledgement 7/29/2009
947 Servers – PowerEdge M710 – Acknowledgement 7/29/2009
946 Servers – PowerEdge M610 – Acknowledgement 7/29/2009
982 Servers - PowerEdge T710 - Acknowledgement 7/29/2009
945 Servers - PowerEdge T610 - Acknowledgement 7/29/2009
967 Servers - PowerEdge T410 - Acknowledgement 7/29/2009
943 Servers - PowerEdge R710 - Acknowledgement 7/29/2009
944 Servers - PowerEdge R610 - Acknowledgement 7/29/2009
966 Servers - PowerEdge R410 - Acknowledgment 7/29/2009
956 Portables – Vostro 1720 – Acknowledgement 7/29/2009
955 Portables – Vostro 1520 – Acknowledgement 7/29/2009
954 Portables – Vostro 1320 – Acknowledgement 7/29/2009
983 Portables – Vostro 1220 – Acknowledgement 7/29/2009
989 Portables – Vostro 1088 – Acknowledgement 7/29/2009
990 Portables – Vostro 1015 – Acknowledgement 7/29/2009
988 Portables – Vostro 1014 – Acknowledgement 7/29/2009
987 Portables – Inspiron 1750 – Acknowledgement 7/29/2009
963 Portables - Latitude 2100 - Acknowledgement 7/29/2009
981 Portables - Inspiron 1440 - Acknowledgement 7/29/2009
985 Portables - Inspiron 1320 - Acknowledgement 7/29/2009
962 Portables - Inspiron 1011 - Acknowledgement 7/29/2009
961 Desktops – Inspiron 537/537S – Acknowledgement 7/29/2009
980 Total Solutions Training - Acknowlegement 7/29/2009
915 Foundation 2009 Diagnostics - Certification 5/21/2009
914 Foundation 2009 Portables - Certification 5/21/2009
913 Foundation 2009 Desktops - Certification 5/21/2009
923 Portables - Studio XPS 1640/1340 - Certification 5/20/2009
948 Portables - Adamo 13 - Certification 5/20/2009
940 Portables - Latitude E6400 XFR - Acknowledgement 5/20/2009
926 Portables - Latitude XT2 - Acknowledgement 5/20/2009
930 Portables - Studio 1555 - Acknowledgement 5/20/2009
939 Workstation - Precision T3500 - Acknowledgement 5/20/2009
932 Portables - Inspiron 1427 - Acknowledgement 5/20/2009
935 Workstation - Precision T5500 - Acknowledgement 5/20/2009
937 Workstation - Precision T7500 - Acknowledgement 5/20/2009
934 Portables - Inspiron 1010 - Acknowledgement 5/20/2009
933 Desktops – Studio XPS 435T - Acknowledgment 5/20/2009
953 Desktops – Inspiron 546/546s – Acknowledgement 5/20/2009
952 Desktops – Inspiron 545/545s - Acknowledgement 5/20/2009
951 Desktops – Inspiron 535/535s – Acknowledgement 5/20/2009
787 Desktops - ATX V.1 Certification 5/20/2009
941 Desktop - Studio One 1909 - Certification 5/20/2009
802 Customer Handling Skills Certification 5/20/2009
546 Portables - Latitude X1 Product Certification 5/23/2005
544 Portables - Latitude D810 / Precision M70 Product Certification 5/23/2005
545 Portables - Latitude D410 Product Certification 5/23/2005
564 DSP Portables - Inspiron 1200 / Inspiron 2200 / Latitude 110L Product Certification 5/23/2005
513 DSP - Ultra Small Form Factor V. 2 Chassis Certification 5/23/2005
548 Foundation 2005 Inspiron 3/8/2005
533 Portables - Inspiron 9200 - Product Certification 11/12/2004
522 Portables - Inspiron 6000 - Product Certification 11/12/2004
523 Dell ESD - Certification 8/15/2004
497 Portables - Inspiron 700m Product Certification 8/15/2004
482 Portables - Inspiron 9100 / XPS Certification 3/28/2004
372 Foundation 2003 Latitude 2/21/2004
479 Portables - Latitude 505 Product Certification 2/20/2004
371 Foundation 2003 Inspiron 2/20/2004
457 Portables - Latitude X300 / Inspiron 300m Product Certification 2/14/2004
449 Portables - Latitude D400 - Product Certification 2/14/2004
426 Portables - Inspiron 4200 / Latitude D600 Product Certification 2/14/2004
429 Portables - Latitude D800 / Inspiron 8500 Product Certification 2/8/2004
416 Portables - Inspiron 1100 / 5100 Product Certification 2/7/2004
399 Desktops - Optiplex SX 260 Product Certification - Add on 2/7/2004
 392 Foundation 2003 Precision 2/6/2004
390 Foundation 2003 Dimension 2/6/2004
391 Foundation 2003 Optiplex 2/6/2004
IBM=
Service Excellence 2004
IBM Customer Satisfaction and Business Conduct
IBM Logistics Process
IBM Product Technical Training
IBM Service Delivery Overview

SKILLS AND ABILITIES

Course: FOR Vital Network services. Including T mobile hotspots, Wayport Inc,
For wireless audits and Dsl installs from Dmarc, an Cell base stations.
Course: For Verizon Premium Technical support Helpdesk using remote and phone
support.
I have successfully repaired many Vizio Plasma and LCD TV’s.
I can support, maintain, troubleshoot, and repair
Desktops, portables, laptops, operating systems, networks, viruses, spyware, and
firewalls. I can also do body work and moderate mechanicing . I just rebuilt the
motor in my own truck. I have a lot of shipping experience from working with
Dell warranty. I am an all around handy man around my home. Can do some woo
working and epoxy.

Professional References

Name: Jacqui Landry

Relationship: Former client
Phone number: (334)806-1593

Email: jlandry@cityofenterprise.net

Name: Peter Rianazani

Relationship: Former coworker
Phone number: (334)347-2550
Email: peter@entercomp.com

Name: Allen Taylor

Relationship: Former coworker
Phone number: (334)596-4581
Email: Avantarknight@gmail.com

Name: Ricky Nicholson

Relationship: Former boss
Phone number: (334) 684-5690
Email: rickynickolson@gmail.com

Name: Madeira Chang

Relationship: Former Office manager
Phone number: (334)393-2667
Email: mchang@entercomp.com

Name: Lisa Dorsey

Relationship: Former manager
Phone number: (504) 258-4296
Email: Lisa_Dorsey@Cox.net
Interests and Hobbies
I do a lot of historical research and attempt to education and spread history to
every one I can and the importance of preservation. I travel often to see and
learn about different historical locations. I have traveled all over I mainly.
Ilive history everyday there is not a day that goes by that I do not teach, tell
or learn about something in history.
Cub Scouts> Assistant Den Leader, American Legion, and of course computers,
electronics, Wood working /Carpentry, automotive, mechanic, racing, motorcycles,
modding computers and automobiles.