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52 Release Note
Version:
Table of Contents
1 Minimum System Requirements...........................................................................4
1.1 Server Using File-Based Communication........................................................................4
1.1.1 Windows 2000/NT Server..........................................................................................................4
1.1.2 Novell NetWare..........................................................................................................................4
1.1.3 Server Using HTTP-Based Communication..............................................................................4
1.2 Client Software................................................................................................................4
1.2.1 DOS and Windows 3.1 (PCCDOS/PCCWIN)............................................................................4
1.2.2 Windows Me/98/95 or Windows NT Workstation (PCC97/PCCNT)..........................................4
1.3 Management Console.....................................................................................................5
1.3.1 Web-Based Management Console............................................................................................5
1.3.2 Windows-Based Management Console....................................................................................5
2 New Features in OfficeScan 3.53..........................................................................5
3 Important Information About Version 3.53...........................................................6
4 Supplemental Tools and Utilities..........................................................................6
5 Bug Fixes and Enhancements..............................................................................8
6 Important Features Information That Must Be Noted..........................................8
6.1 Virus Protection...............................................................................................................8
6.2 Notifications and Log Files...............................................................................................9
6.3 Network Management Issues..........................................................................................9
6.4 Database Issues..............................................................................................................9
7 Installation/Update/Upgrade/Registration/Licenses..........................................10
7.1 Installation.....................................................................................................................10
7.2 Image Setup Support.....................................................................................................10
7.2.1 How to Use the Image Setup Utility.........................................................................................10
7.3 Default Installation Path Does Not Exist........................................................................10
7.4 Garbage Directories Created During Installation...........................................................10
8 Update...................................................................................................................11
9 Upgrade................................................................................................................11
9.1 Upgrading the OfficeScan Server From 3.13 to 3.5x.....................................................11
9.2 Uninstallation/Rollback..................................................................................................11
10 Specific Features...............................................................................................12
10.1 Synchronization (Mobile Support)................................................................................12
11 Debugging and Compatibility Issues...............................................................12
11.1 Enabling the Debug Log to Troubleshoot Client Side Problems..................................12
11.2 Using the Registry.......................................................................................................12
12 Server Side Debug Log......................................................................................12
12.1 Enabling the Debug Log..............................................................................................12
12.1.1 HTTP-based Server...............................................................................................................12
12.1.2 File-based Server..................................................................................................................13
12.2 For Client.....................................................................................................................13
12.2.1 HTTP-Based Server..............................................................................................................13
12.2.2 File Base Server....................................................................................................................13
12.2.3 Client Side.............................................................................................................................13
13 Compatibility Issues..........................................................................................13
14 Other Issues.......................................................................................................13
15 Known Bugs.......................................................................................................13
16 Performance and Limitations of This Product.................................................15
Executive Summary...............................................................................................15
Testing Environments...........................................................................................15
Client Testing Environments...............................................................................................15
Server Testing Environments.............................................................................................15
16.0.1 Small Enterprise....................................................................................................................15
16.0.2 Medium Enterprise................................................................................................................15
16.0.3 Large Enterprise....................................................................................................................15
16.0.4 Extra-Large Enterprise..........................................................................................................15
OfficeScan Limitations..........................................................................................16
16.1 Small Enterprise..........................................................................................................16
16.2 Medium Enterprise......................................................................................................16
16.3 Large Enterprise..........................................................................................................16
16.4 Extra Large Enterprise.................................................................................................16
2
Testing Results......................................................................................................17
Recommendations.................................................................................................21
16.5 Small Enterprise..........................................................................................................21
16.6 Medium Enterprise......................................................................................................21
16.7 Large Enterprise..........................................................................................................21
16.8 Extra Large Enterprise.................................................................................................22
Tables
Figure 1. Privileges for the HTTP-based OfficeScan Server Directory.................6
Figure 2. Bug Fixes and Enhancements in OfficeScan 3.53..................................8
Figure 3. Known Bugs in OfficeScan 3.52.............................................................14
3
1 Minimum System Requirements
4
Note: Client support for Windows NT 3.51 will be phased out by summer 2001.
While the OfficeScan 3.51 Windows NT client software will likely work on the
Windows NT 3.51 platform, client software on Windows 3.51 will no longer be
tested. Windows NT 3.51 users need to login as an Administrator (local
admin or domain admin)
5
11. The Web server can now configure the client to automatically perform updates whenever it
boots up.
6
• RAS Block Tool (rasinfo.exe) Rasinfo.exe is added to the login script to prevent Remote
Access Service (RAS) users from running AUTOPCC
• Windows Client Removal Toolkit. (ComUnUI.exe & ComUninst.exe) This toolkit can
uninstall OfficeScan clients, from versions 3.1x to 3.5, running on either Windows 95 or
Windows NT. Use this tool if the Windows uninstaller cannot remove the client.
• File-based Client Scheduled Update Tool (SchUpd.exe). This tool allows you to schedule
when AUTOPCC.exe is launched, ensuring that OfficeScan clients are always updated.
• File-based Client Update Tool (AutoUpd.exe). This tool, and its its supporting dll and ini
files, allows you initiates an update every time the client is activated, ensuring that the
OfficeScan client is always updated.
• Change Read Only Tool (CRO.EXE). Having the attributes of certain critical files
changed to Read Only sometimes causes update failures. This tool returns the attributes of
all files to normal.
• Real-Time Scan Scheduling Tool(ClnSchRT.exe) This tool schedules the activation of the
real-time scanning function – to avoid conflicts with third-party programs
• Check Client Status Toolkit (Chkconn.exe & chkstatus.exe). This toolkit verifies the
existence of a connection between a client(s) and the OfficeScan server. It is composed of
two tools: Chkstatus.exe and Chkconn.exe. Chkstatus.exe features its own UI and checks
the client connections using the OfficeScan client database. The verification results may be
exported as a CSV file. Chkconn.exe is a DOS-based program and can be used to check the
connection status servers – without the need for the above mentioned database. Unlike the
above tool, it can only verify the connection of one client at a time.
• Explorer virus Removal Tool (Chkworm.exe). This tool searches for and removes the
Explorer virus from the system
• Change Subnet Tool (ChnSubIP.exe). This tool detects the available IP addresses for
connecting to an OfficeScan server. This is useful for clients that frequently change
locations.
• Icon Cleanup Utility (CleanDB.exe). This tool removes icons of non-existent clients from
the browser tree of both File-based and HTTP-based OfficeScan consoles. It accomplishes
this by deleting duplicate records in the OfficeScan databases. After deletion, the databases
are packed and re-indexed.
• Client Self-Extract Package (ClnPack.exe & ClnExtor.exe). This package is used when
deploying update and/or setup files to machines in limited bandwidth environments -- where
using ActiveUpdate is not feasible.
It can pack setup and/or update files into a single self-extracting file, thus simplifying
delivery of files either by CD or similar media. The package UI also features an email
function that can access the MS Outlook address book, allowing you to send the self-
extracting file from within the tool.
• Client String Reset Tool (Clientstr.exe). This tool corrects time stamp induced errors in
updates, by resetting the ClientString registry key to 0
• Client Installation Verification Tool (CNIC.exe). This tool looks for Windows NT
machines that do not have the OfficeScan Windows NT client installed, then installs the said
software on them.
• Database Backup Tool (DBBackup.exe). Use this tool to schedule a regular backup of the
OfficeScan databases, to either a remote or local machine. Performing backups are
recommended to allow you to restore your settings should any of the databases ever become
corrupted.
• Pack Database Tool (dbPack.exe). This tool is used to pack OfficeScan databases with
records that have been marked for deletion, then reindex them.
• Virus Log Export Tool (LogWatch.exe). This is a tool to copy the log database of
OfficeScan servers and export them to a CSV file
• Server Update Schedule Toolkit. (ServerSchduleUpdate.exe). This kit performs
scheduled updates for OfficeScan servers.
• Performance Tune-up Tool (Svrtune.exe). This tool facilitates the performance
optimization of OfficeScan servers.
• Touch Tool (Touch.exe). This tool will synchronize the time stamp of the destination file
with the source file
• OfficeScan NT.msi. This is a localized installer package file (*.msi) for OfficeScan. This
file makes OfficeScan compatible with the Windows 2000 installation system.
7
5 Bug Fixes and Enhancements
Problem/Bug/Issue Solution
General Protection Faults happen in the ofcservice.exe Fixed . Now it can support at
when many clients report to it. least one thousand clients
reporting within a 4 minute
interval. It can however
accommodate more when
working in optimum network
conditions.
Login Script does not support Windows 2000 Fixed
Pager alert can not support COM1 setting (it only supports COM2 , Fixed
3…)
Figure 2. Bug Fixes and Enhancements in OfficeScan 3.53
8
5. The Windows NT 3.51 client does not support local exception file list configuration
(administrators must configure it remotely via the management console). The exception file list
menu item will appear disabled.
6. A new Windows NT kernel driver has enhanced scanning performance by 30%.
7. OfficeScan 3.53 supports shell extension scanning which can also scan network resources.
8. Virus logs will not be sent to the OfficeScan server when the IO Monitor is not enabled. The
Windows NT 3.51 client program will not enable the IO Monitor for remote installation or
upgrade.
9. An OfficeScan client for Windows 95/98/Me which is installed on a workstation using the
NetWare client 32 will perform real-time/manual scanning of files that are located on the mapped
drive of a NetWare server.
10. Manual scanning does not scan the root drive.
9
7 Installation/Update/Upgrade/Registration/Licenses
7.1 Installation
Note: Master installation supports server upgrade from v3.13 or v3.5 to v3.5x
1. Close all OfficeScan consoles before master setup when trying to do the upgrade
2. Close the IIS Admin console and disable the Trend VCS service.
3. If, after master installation, the OfficeScan HTML console cannot be accessed, run ofcservice.exe
–officescan. This can help build up the environment.
4. OfficeScan servers installed from a Windows 95/98/Me machineonly support file-based setup.
10
• OfficeScan 3.53 supports standalone installation where users can install the client by copying the
pccsrv directory (the server’s installation directory). There is no need to connect to the server
directly.
8 Update
• Remote pattern update will not enable the Windows NT client’s IO monitor. It has to be started
manually.
• If a file download fails, the process will be aborted and the server’s original condition will be
restored.
• Manual and scheduled update from the ActiveUpdate server is not currently supported. If users
want to do the update, use the hot fix to update.
• Updating separate components is supported in OfficeScan 3.52, where the program is separated
into pattern, engine and program. It also allows hot fix update whereby the user puts the newest
file into the server directory (default is c:\pccsrv) and then the server will automatically notify the
client to update to the newest file.
• OfficeScan 3.52 supports incremental pattern update that only updates the virus pattern files that
have changed since the last release. This saves bandwidth use by approximately 30% compared to
the previous version.
• BBS update has been removed.
• Trial versions are allowed to perform an update.
9 Upgrade
When the server is upgraded to v3.5x, all clients must be upgraded to v3.5x together. Using autopcc is
recommended.
Note: The upgrade function does not work perfectly this version; users have to
uninstall and then reinstall the software.
9.2 Uninstallation/Rollback
Some files are often left on the OfficeScan server after uninstallation. They should be manually
deleted. They are \pccsrv\*.*, c:\ofcdebug.log ,ofcdebug.ini, ofcscan.ini in the Windows directory and
c:\temp also contains a lot of garbage files.
In the management console, “allow client to uninstall” means allowing the client to uninstall without a
password. “Not allow client to uninstall” means client can only uninstall with the below password. The
same meaning is applied to the unload password.
After uninstallation, it is necessary to check in the management console that the client has been deleted.
If not, delete this client from the management console, otherwise it will create a duplicate record the
next time client software is installed to the workstation.
Remote uninstallation does not support uninstalling OfficeScan 3.0 or 3.1x Windows NT clients.
11
10 Specific Features
12
The second way (on the HTTP-based server only) to do this is to run the HTML management console.
Click the “D” of the “Trend OfficeScan Corporate Edition” banner.
13 Compatibility Issues
• If the user installs Trend’s ServerProtect on the OfficeScan server, set pccsrv\virus as an
exception directory. Otherwise, when the user copies a virus to the server (the default move path
is set to pccsrv\virus on the server side), it will be caught by ServerProtect.
• The master setup debug log is created at \pccsrv\result.log.
• This product is Office 2000 compatible.
• This product supports Windows Me, NT Service Packs 5 and 6 and Windows 2000 SP1 (for both
server and client).
• Supports Netware 5.x with SP1 & SP2.
• This product can support dates up to 2036 (Y2K issue)
14 Other Issues
All time information will use the local time in both the HTTP and File-based servers, except for some
internal information, like hotfix. Version 3.5x will not support multiple time zones; users can handle
these kinds of situations by themselves.
15 Known Bugs
Virus Protection
If moving the virus fails, the log may not be sent.
Move does not support auto-rename.
Multiple instances of scan might cause problems. For example, real
time scan + manual scan +shell extension scan might cause
multiple instances of pccnt.exe which might cause a GPF.
13
Network Management
Browser might time-out and show update failed when Internet is
very slow.
Your browser’s "Go back” button might not go back to the right
page, especially during update/upgrade.
Scan Now will not use the current configuration (it uses the
previous one)
A corrupt virus log might cause the management console to hang
Installation/Upgrade/Update
If the scan engine is updated via hot-fix, the user needs to manually
modify the engine version in the ofcscan.ini file.
The program shortcut will not be created if the Windows NT 3.51
workstation is connected to the server with a domain user login
when doing remote installation. When upgrading, the client needs
to log off and then log on again.
When upgrading to 3.5x, the client will not be able to read old virus
logs.
The IIS service might not be able to be stopped when Trend VCS is
installed.
Using OfficeScan 3.13 clients together with the 3.5x Server might
cause errors (e.g., Scan now might fail)
Figure 3. Known Bugs in OfficeScan 3.52
14
16 Performance and Limitations of This Product
Executive Summary
This performance report explains how various loads of OfficeScan client software installations will
influence OfficeScan performance, on both the client and server side.
Testing Environments
15
• Processor: Quad Intel Xeon® processors running at 700 MHz
• Memory: 1 GB RAM
• Network bandwidth: 100 Mbps
• Hard disk drive: Three SCSI 3 HDDs (Compaq 18 GB pluggable UW3 HDDs operating at 10,000
revolutions/sec) with RAID (Compaq Smart Array 3200 SCSI/RAID card). Disk I/O 160
Megabits/sec
OfficeScan Limitations
The following are the OfficeScan product limitations.
Note: Whenever the number of clients exceeds the limitation, the bandwidth might
be used heavily which may cause the user’s network environment to become
busy. This could lead to data loss or synchronization problems.
16
Testing Results
The following is the OfficeScan performance report:
Note: Server-side performance is highly correlated with hard drive speed and disk I/O performance. The following testing results were
achieved on a server with a SCSI HDD with disk I/O of 80 MegaBits/second.
Client Programs Server Programs
Windows 95/98/ME Windows NT HTTP-based File-based
General Installation Data
Disk space 13.2 MB 12~13 MB 46.8 MB 42.7 MB
Memory usage 10~25 MB (process 12~18 MB 3~8 MB ignored
uses 9 MB but (average 5 MB)
system might
increase to 25 MB)
Handles usage 200~300 100~200 ignored
(average 128)
Page file 1600 KB 9000 ~ 10000 KB 900 ~ 1500 KB ignored
CPU usage 1% ignored ignored ignored
Processes 1 5 (4 services and 1 0
1 I/O Monitor)
Threads 6 32 18 0
File cache 24 KB 4000~5000 KB 2000~6000 KB 0
(average 2744 KB)
17
Client Programs Server Programs
Windows 95/98/ME Windows NT HTTP-based File-based
Network Management Performance
Client Installation via Autopcc or Windows NT Remote Installation (per client)
Bandwidth usage 14 MB 18 MB
Installation time 3 min 3 min 1 min/client 1.2 min/client
Handles usage 100~150 0
Memory usage 700~1200 KB 0
Configuration
Handles usage 4 2 0
Memory usage 80 ~820 KB 0
Bandwidth usage 6 KB 5 KB 3~20 KB/client 40 ~90 KB/client
Sending Virus Logs
Handles usage 4 46
Memory usage 8 KB 400~800 KB
Bandwidth usage 1 KB 1 KB 3 KB/client 3 KB/ client
18
Client Programs Server Programs
Windows 95/98/ME Windows NT HTTP-based File-based
Startup Report
Handles usage 8 ignored
Threads 1 1~2
Memory usage 0 20~40 KB
Bandwidth usage 2 KB 2 KB 1~8 KB/client 45~90 KB/client
(depends if there is a
new configuration)
Time usage Small = 0.48 sec
Medium 0.24 sec
Large =0.72 sec
Extra-large = 0.47 sec
Status Report (scan action report)
Handles usage 8 ignored
Threads 1 1~2
Memory usage 0 20 ~40 KB
Bandwidth usage 5 KB 5 KB 1~8 KB/client 45~90 KB/client
(depends if there is a
new configuration)
Time usage Small = 0.48 sec
Medium = 0.24 sec
Large = 0.72
Extra large = 0.47
19
Client Programs Server Programs
Windows 95/98/ME Windows NT HTTP-based File-based
Shut Down Report
Handles usage 1
Threads 0
Memory usage 20 KB
Bandwidth usage 1 KB 1 KB 1 KB/client 1 KB/client
Pattern Update/Hot Fix Update
20
Recommendations
We make the following recommendations to customers who are planning to deploy OfficeScan
antivirus software to their network:
• Processor: Quad Intel Pentium® II processors running at 350 MHz or above. Dual Intel Pentium®
III processors running at 700 MHz is also acceptable.
• Memory: 1 GB RAM
• Hard disk drive: SCSI 3 hard disk drive with RAID 5 disk mirroring where disk I/O is 80
MegaBits/sec
• Network bandwidth: Minimum 100 Mbps
• Operating system: Windows NT4.0 with SP4 or above using NTFS file system, IIS 4.0 or above
Under the above hardware environment, it will take approximately 12 minutes for the 2000 clients to
update their status to the server. If you require better performance, we recommend that you install a
high performance HDD.
Note: Resource-intensive software running on the OfficeScan server may cause
software malfunction, including sometimes preventing the OfficeScan client
from reporting to the server.
• Processor: Quad Intel Xeon® processors running at 700 MHz or above. Select a Compaq ProLiant
or similar enterprise class server.
• Memory: 1 GB RAM
• Hard disk drive: SCSI 3 hard disk drive where disk I/O is 160 MegaBits/sec
• Network bandwidth: Minimum 100 Mbps
• Operating system: Windows NT4.0 with SP4 or above using NTFS file system, IIS 4.0 or above
Note: If you want to improve performance in an extra-large enterprise network,
enhancing hard disk drive performance is the single most important factor.
Adding RAM memory will also help, while upgrading to a faster processor will
probably not have a noticeable effect.
Note: If client report generation fails or takes a long time or causes a GPF with the
server service, please check the system environment. Low end machines, or
high end machines that are using resource intensive software often fail to
support 3000 clients.