Rodeo CafÈ

Employee manual
Commented [DH1]: Bolding the title/the name of the
company will help to add weight to the page
 History of Rodeo CafÈ
RODEO CAFÈ WAS FIRST OPENED FOR BUSINESS NOVEMBER 4, 1987, AT
4000 COWBOY DRIVE, DALLAS, TEXAS. REX JONES WAS THE FOUNDER
OF THE BUSINESS. THE BUSINESS WAS OPENED ON THE CONCEPTS OF:
GOOD FOOD, GOOD SERVICE, AND REASONABLE PRICES. THE FOUNDER
BELIEVES IF THESE THREE BASIC CONCEPTS ARE CONTINUED ON A DAILY
BASIS, THE COMPANY WILL ALWAYS THRIVE.
FOLLOWING THE SUCESS OF THE FIRST RESTAURANT, A SECOND
RESTAURANT WAS OPENED APRIL 2, 1988, AT 1823 NORTH RIVER.
RODEO CAFÈ WILL CONTINUE TO SEEK NEW LOCATIONS FOR FUTURE
EXPANSION AND POSSIBLE FRANCHISING.
OFFICERS OF RODEO CAFÈ …
PRESIDENT: REX JONES
VICE PRESIDENT: MIKE JONES
SECRETARY: JERRY JONES
TREASURER: TOM LARRY
DISCLAIMER - ALL THE PREVIOUS INFORMATION IS ONLY TO ACT AS
GUIDELINES. SOME POLICIES AND GUIDELINES MAY CHANGE
PERIODICALLY. RODEO CAFÈ DOES NOT INTENT ON THE PREVIOUS
INFORMATION AS BEING A CONTRACT OF ANY KIND.
Commented [DH2]: Consider adding a page before
History with an index so employees can easily find the
page and corresponding information
Also, adding page numbers to each page will assist with
this
Commented [DH3]: Al the caps text gives the
impression of yelling to most readers – consider changing
this to match the rest of document in style. Also consider
matching the type size to show consistency.
Commented [DH4]: Consider reorganizing the
introductory history for the manual to show a
progression from the company’s inception to today. An
example would be:
Date of opening, founder name and beliefs, concepts of
the business, then the additional second restaurant
information and the ending the paragraph with the line
about new franchising
Commented [DH5]: Adding phone numbers for
employees on who to contact at each business franchise,
HR, and other numbers would be helpful to add to this
page
 Attendance and Sick Leave Policy Commented [DH6]: An introductory paragraph
stating the purpose of the section would assist readers of
the manual to see what the section will include and can
eliminate an overwhelming number of policies from the
list by combining them. For example:
1. Each store will have varying hours depending on the business climate. Below are rules regarding attendance, scheduling and
sick leave for employees. Each store will have varying
2. Rodeo CafÈ will offer various work schedules and shifts depending on the eating hours depending on the business climate so scheduling
public. will be based on the specific location.

The addition of subheads would help to make the list
3. Each restaurant will have a designated area where the work schedule is posted and more accessible for easy reading. An example would be of
time cards are available. bulleted lists and under the subheads are:

Scheduling (subhead – format bold)
4. Each employee is responsible for writing the correct time he or she begins and #2, 3, 4, 5, 6, 10
ends work. Any employee that intentionally cheats on his time card will be
dismissed. Rodeo CafÈ's intentions are to have honest and trusting employees. Attendance (subhead – format bold)
#7, 8

5. Scheduling will be made 1 week in advance. Any employee needing time off should Sick Leave Policy (subhead – format bold, formatted to
notify store manager in writing, one week in advance or as soon as possible. It match the disclaimer)
should be understood that it will be impossible to let several employees off at one #9
time.

6. The time on the schedule to begin work is the time the employee shall be ready to
begin work. Rodeo CafÈ will not tolerate employees who are consistently late or
try to leave work before all of their duties are complete.

7. If an employee is going to be more than 15 minutes late, he or she shall call the
store and let them know.

8. Employees should be aware that if customers are still ordering during closing time,
that it is most likely that everyone will leave work later and should always be
prepared for this.

9. Sick Leave Policy - Any employee too sick to work must notify store as soon as
possible. This should be done on a daily basis unless prior arrangements are made
with store manager. Any employee that comes to work sick, or becomes sick while
working, may be sent home. Hourly employees will be paid only for the time they
work. Salaried employees will be allowed one 1 sick day for every continuous 4
months of work. Abuse of sick leave will not be tolerated.

10. Only the store manager or assistant manager shall ever alter schedule. If any
scheduling conflicts arise, contact store manager or assistant manager and they
will make the changes, if necessary.
 Behavior and Discipline Commented [DH7]:
Adding a introductory paragraph after the main header
will help to let readers of the manual what to expect from
this section. An example would be:
All employees are to adhere to the guidelines below.
1. No horseplay - someone could get hurt! Customers resent seeing employees
playing around. It makes a customer wonder what is happening to his food. A reorganization of this section is needed to compile like
Employees goofing around lessens the image of a restaurant. items together in a bulleted format. An example would
be:

2. No foul language. Customer Service (subhead – format bold)
#3, 4, 5, 8, 9
3. Treat customers with respect and courtesy.
Employee Behavior (subhead – format bold)
#1/11 (combined), 2, 8, 9, 10, 11, 12, 13
4. All employees shall do their utmost to satisfy and please our customers.
Remember the saying, "THE CUSTOMER IS ALWAYS RIGHT." Alcohol and Smoking (subhead – format bold)
#6, 7

5. Counter employees shall greet all customers with a smile and a friendly greeting.

When customers are leaving, counter employees shall say a sincere thank you, or
something to that effect.


6. Employees shall not drink any alcoholic beverages in the restaurant or parking lot
at any time. This rule also includes the taking of drugs.

7. During business hours, employee smoking is prohibited in the dining room. A

designated area will be set up for smokers. Never leave a lighted cigarette
unattended. After smoking wash hands before returning to work. Smoking is
allowed only during breaks.

8. No arguing or fighting. If any disagreements arise, try and work them out in a
mature manner, or report to manager.

9. Counter help shall not chew gum.

10. Student employees shall not study while on duty.

11. No loafing - Rodeo CafÈ does not need lazy employees.

12. Important phone calls shall be the only ones accepted by employees. Remember,
these are business phones.

13. If an employee's personal check is returned from bank, then employee will lose
check writing privilege at Rodeo CafÈ. Only with the permission of manager or
assistant manager may an employee write a check for more than purchase price.
In this case there shall be a limit of $10.00 above purchase.

Commented [DH8]: Format subhead to match

Discipline Procedures previous sections so it does not conflict and give
impression of new section

1. Employee will receive verbal warning. Change number format to bullets for consistency to
previous sections
2. Employee will receive written warning.
3. Dismissal! Commented [DH9]: The formatting and text spacing
on these items is not consistent
 Health and Dress Standards Commented [DH10]: Adding a introductory
paragraph after the main header will help to let readers
of the manual what to expect from this section. An
example would be:
All employees are to adhere to the guidelines below
concerning dress, health and appearance.
1. Hair - Anyone with hair more than three (3) inches below ear lobe must wear some
A reorganization of this section is needed to compile like
kind of hair restraint. items together in a bulleted format. An example would
be:
2. No beards - Male employees shall be clean shaven.
Clothing (subhead – format bold – point size 12)
3. All employees shall wear socks or nylons. #3, 5, 6

General Appearance (subhead – format bold – point size
4. All employees shall be clean and neat looking. 12)
#4, 1, 2
5. Any employee dealing with customers shall wear a designated Rodeo CafÈ shirt.
Health subhead – format bold – point size 12)
Rodeo CafÈ will pay for the first shirt. Employees are responsible for other shirts. #7 (break into 2 bullets), 8, 9 – also considering adding a
reason of explanation to #9
-also add in state/federal health information if admissible
6. Shorts - Female counter employees may wear shorts.


Restrictions: (1) Must be at least three (3) inches from kneecap.
Commented [DH11]: When using underlines, look to
(2) Must be of a solid color (no polka dots, stripes or Hawaiian
company guidelines – if stated, reserve for using
underlining for points of emphasis (such as #7)
prints).

(3) Must be of a dress like material.

(4) No skin tight shorts.

7. All hands shall be clean (No Club Stamps). Hands are to be washed after using

restroom.

8. Any employee that sneezes or coughs must cover his mouth or nose and then

immediate wash his hands. Never sneeze or cough toward foods or customers.

9. Only counter help shall get drinks for employees.

 Insurance, Vacation, Privileges,
Breaks, and Holidays Commented [DH12]: With reorganization of this
page, this header will no longer be needed

1. At present time, Rodeo CafÈ is participating in a group insurance plan. The

employee deals directly with the insurance carrier and is responsible for paying
premiums. Any employee is entitled to participate as long as he meets carrier's
qualifications.
2. Vacation - Salaried employees working at least 40 hours per week for one (1)
continuous complete year may be allowed to take one paid week vacation.
Reimbursement of vacation time off shall be a maximum of forty (40) hours.
Vacation time off shall be taken with approval of store manager. In order to
receive vacation pay, employee must actually take the time off. Terminated
employees shall not receive vacation pay.
3. Food and Drinks - Employees are allowed a 50% discount on food purchases at all
times. This is meant for the employee only (no relatives or friends). Drinks are
free while on duty and half-price off duty. Always have another employee ring up
the order. Orders must be paid for in advance. Abuse of this privilege will
probably mean termination.
Employees shall eat only during their schedule break time ONLY. If employee is
hungry, he should eat before his work schedule begins or wait until his authorized
break.
4. Breaks - Employees are allowed a 10 minute break for every 4 continuous hours of
work. No breaks are permitted during busy times. Ask permission from a
supervisor or manager before taking break. Employees are not entitled to a break
if they work 4 hours or less.
5. Holidays - Rodeo CafÈ will close on the following days: Christmas, New Year's Day,
Easter, July 4th and Thanksgiving Day. Employees will not be paid for these days
off.
Disclaimer - All the previous information is only to act as guidelines. Some policies
and guidelines may change periodically. Rodeo CafÈ does not intend on the
previous information as being a contract of any kind.
Commented [DH13]: Insurance information would be
placed under the pay and raises header
Commented [DH14]: Consider moving this paragraph
of information to Wages and Pay Raises in bulleted
formatting. Here is a suggested formatting:
•Vacation - Salaried employees working at least 40 hours
per week for 1 continuous complete year may be allowed
to take one paid week vacation.
•Reimbursement of vacation time off shall be a maximum
of 40 hours.
•Vacation time off shall be taken with approval of store
manager. In order to receive vacation pay, employee must
actually take the time off. Terminated employees shall not
receive vacation pay.
Commented [DH15]: It is suggested that this block of
information would be best placed under the Behavior
and Discipline header in the subhead Employee Behavior
Commented [DH16]: Consider moving breaks to
Attendance and Sick Leave under the subhead:
Attendance
Commented [DH17]: This item best fits under
attendance in the Attendance subhead
Commented [DH18]: This information is presented
on page 2 and repetitive – is this needed again?
 General Requirements of Employees
Commented [DH19]: Adding a introductory
paragraph after the main header will help to let readers
of the manual what to expect from this section. An
example would be:
1. Never leave counter unattended. One person shall always be present near counter
All employees are to adhere to the guidelines below
area. concerning expectations, work place cleaning and more
protocols.
2. Keep back door locked at all times. Do not use back door as a entrance or exit.
A reorganization of this section is needed to compile like
Employees shall enter and exit work through the front door only. items together in a bulleted format. An example would
be:
3. Keep restaurant clean. Mop all spills immediately. Pick up all materials off floor.
Cleaning (subhead – format bold – point size 12)
#3, 10, 12
4. Keep drive-up window or screen closed when not in use.
Safety (subhead – format bold – point size 12)
5. No Loafing - There is always something to clean or prepare for. If unable to find #1, 2, 4, 6, 7, 15, 17

anything to do, report to manager or supervisor and ask for instructions.
Misc.
#8, 9, 11, 13, 16
6. At night, no individual shall leave alone. When leaving make sure another person is
Commented [DH20]: This is an extension of #11 in
watching you to your car. behavior and discipline section – consider moving it to
that section under the appropriate subhead
7. Report all injuries to managers and supervisors, immediately!

8. Rodeo CafÈ is not a nursery, so please to not bring children to work unattended or
for long periods of time.

9. Do not take any left over food items home without store manager's approval.

10. Throw all dropped food in trash.

11. Rodeo CafÈ will take orders and accept customers 5-10 minutes after closing time.
This helps build business. The manager or assistant manager will make the final
judgment on cutting it off.

12. Never vacuum while customers are present, unless receiving permission from
customer. Be courteous to customers eating after closing time.

13. Do not park in our store front or any business' store front parking spaces. These
are reserved for customers only. Use alternate parking spaces from other
employees, so to discourage robbery and weirdos from setting up any kind of Commented [DH21]: Consider more technical
criminal act. language

14. No one shall play with hair while on duty. This disgusts customers. Commented [DH22]: Move to Behavior and Discipline
section under the Employee Behavior subhead
15. Counter employees shall face counter while on duty. It is impossible to see what is
happening in the restaurant if your back is turned.

16. It should be known that this is a work place and employee's girlfriends or
 boyfriends should not loiter.

17. KEYS - Employees who have keys to restaurant shall use them for Rodeo CafÈ
business Only! No exceptions without store manager approval.
Commented [DH23]: Having the majority of the
words here underlined takes away the significance of
underlining. Consider only underlining: no exceptions
 Wages and Pay Raises Commented [DH24]: With addition of Vacation,
consider changing header to:
Wages, Raises and Vacation

1. Rodeo CafÈ has two (2) types of payroll: Hourly and Salary. Commented [DH25]: A reorganization of these items
are needed to follow a logical path from what the jobs are
to how you are reviewed, to raise info. The suggested
Hourly - Employee will be paid a set hourly rate for the number of hours he works.
reorganization to consider:
If more than forty (40) hours are worked during a seven (7) day work week - 1-
1/2 times the regular rate will apply for each hour after forty (40) hours. #1
#5
#2
Salary - Employee will be paid a certain amount for a specific number of hours #4
worked.

2. Pay raises are determined by merit. Employees who demonstrate good work habits
and ability are the ones who will be considered for pay increases.

3. Rodeo CafÈ is looking for employees who will be assets and not liabilities to the
company. Commented [DH26]: This rule does not fit in this
section – it would better fit in the behavior section
4. Any employee discussing his pay rate to another employee will probably be
terminated.

5. All employees will be reviewed every three (3) months by store manager. The
purpose of the review is to find out what progress the employee is making and to
make suggestions about employee's job performance.
Commented [DH27]: After examining the sections
and headers, the need for consistency and organization in
the sections is needed. Below is an example of how to
reorganize the headers and their corresponding sections
so that the manual increases it’s readability and
consistency:

History
Health and Dress
Behavior and Discipline
Attendance and Sick Leave
General Requirements
Wage, Raises and Vacation