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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Chapter III

Management Study

The evaluation of organization and management is one of the factors that

determine the success of any business. Management in all business is simply the

act of gathering people to accomplish a common goals and objectives. It involves

planning, organizing, staffing, leading or directing, and controlling an organization

to achieve its goals.

This section discusses the optimum effectiveness of the organization set

up. The general qualification of the various functions will be clearly defined. A

proper selection of the human resource which is determining the qualified

employees that best fit in the position will also contribute to the effectiveness of

the organization.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Gantt Chart

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Table 1: Pre – Operating Activities

Form of Partnership

MARPLE elect to operate under partnership form of business, due to its

several favorable characteristics in relation with our product, an ownership which

will give immense benefit to products profitability and feasibility. A legal form of

business operation between two or more individuals who share management and

profits.

One of the major advantages of a partnership is the tax treatment it

enjoys. A partnership doesn't pay tax on its income but "passes through" any

profits or losses to the individual partners. At tax time, the partnership must file a

tax return (Form 1065) that reports its income and loss to the IRS. In addition,

each partner reports his or her share of income and loss on Schedule K-1 of

Form 1065.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

It will be owned by 5 proponents and for future investments, the

partnership will be open for any investors that will invest in firm. Shareholders of

the firm will share each other the profit and losses of the business based on the

agreement. Each owner will also share in controlling the business operation.

Business roles will be divided in accordance to individual strengths. The head of

the firm will be responsible for the problems and competition will meet. All

shareholders involve will agree on the same strategic direction of the firm

Organizational Structure

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Figure 2: Organizational Structure

Job Analysis

Job Title: Manager

Duties and Responsibilities

● Maintains staff by recruiting, selecting, orienting, and training employees;

maintaining a safe, secure, and legal work environment; developing

personal growth opportunities.

● Accomplishes staff results by communicating job expectations; planning,

monitoring, and appraising job results; coaching, counseling, and

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

disciplining employees; developing, coordinating, and enforcing systems,

policies, procedures, and productivity standards.

● Establishes strategic goals by gathering pertinent business, financial,

service, and operations information; identifying and evaluating trends and

options; choosing a course of action; defining objectives; evaluating

outcomes.

● Accomplishes financial objectives by forecasting requirements; preparing

an annual budget; scheduling expenditures; analyzing variances; initiating

corrective actions.

● Maintains quality service by enforcing quality and customer service

standards; analyzing and resolving quality and customer service

problems; identifying trends; recommending system improvements.

● Maintains professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal

networks; benchmarking state-of-the-art practices; participating in

professional societies.

● Contributes to team effort by accomplishing related results as needed.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Job Title: Accounting/Finance head

Duties and Responsibilities

● Prepares asset, liability, and capital account entries by compiling and

analyzing account information.

● Documents financial transactions by entering account information.

● Recommends financial actions by analyzing accounting options.

● Summarizes current financial status by collecting information; preparing

balance sheet, profit and loss statement, and other reports.

● Substantiates financial transactions by auditing documents.

● Maintains accounting controls by preparing and recommending policies

and procedures.

● Guides accounting clerical staff by coordinating activities and answering

questions.

● Reconciles financial discrepancies by collecting and analyzing account

information.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

● Secures financial information by completing data base backups.

● Maintains financial security by following internal controls.

● Prepares payments by verifying documentation, and requesting

disbursements.

● Answers accounting procedure questions by researching and interpreting

accounting policy and regulations.

● Complies with federal, state, and local financial legal requirements by

studying existing and new legislation, enforcing adherence to

requirements, and advising management on needed actions.

● Prepares special financial reports by collecting, analyzing, and

summarizing account information and trends.

● Maintains customer confidence and protects operations by keeping

financial information confidential.

● Maintains professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal

networks; participating in professional societies.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

● Accomplishes the result by performing the duty.

● Contributes to team effort by accomplishing related results as needed.

Job Title: Head Crew/Cashier

Duties and Responsibilities

● Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

● Issue receipts, refunds, credits, or change due to customers.

● Count money in cash drawers at the beginning of shifts to ensure that

amounts are correct and that there is adequate change.

● Greet customers entering establishments.

● Maintain clean and orderly checkout areas.

● Establish or identify prices of goods, services or admission, and tabulate

bills using calculators, cash registers, or optical price scanners.

● Issue trading stamps, and redeem food stamps and coupons.

● Resolve customer complaints.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

● Answer customers' questions, and provide information on procedures or

policies.

Job Title: Kitchen Staff

Duties and Responsibilities

● They perform all the tasks in the kitchen other than cooking and serving

● They are the ones responsible for the hygiene of the kitchen and they

have to clean so the kitchen remains clean before the surprise inspections

● They prep the kitchen before the chefs arrive to cook

● They have to remove the required ingredients from the pantry and have to

clean and cut the vegetables in advance

● They have to assist the chefs if they require help

● They have to fill up the positions of the absent staff and complete their

duties

● They have to report to the kitchen manager or the head chef

● They have to train any new members of the kitchen staff regarding the

work culture of the kitchen

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

● They have to clean all the equipment that is used in the kitchen

● They should not divulge any information about the kitchen to any outsiders

Company Policy

Discipline is the primary concern of the organization for the attainment of the
productivity and efficiency that will lead to the organizational and personal
growth. All of the employees as well as the general partners are expected to
behave ethically at all times.

Employment

It is the company’s policy to select applicants based on the following factors:

● Mental aptitude

● Social skills

● Physical fitness

● Strength and weaknesses

● Experience

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

As such only applicants who passed the qualifying examinations, series

of interviews, medical examinations and background investigations shall be

considered for employment.

a. 2 pieces 2x2 pictures

b. 2 pieces 1x1 pictures

c. NSO Authenticated Birth Certificate

d. NBI and Police Clearance

e. SSS Number

f. TIN Number

g. Drug test

h. Medical examination

i. Barangay Clearance

j. Working Permit

k. Health Card

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Classification of Employees

According to Rank

a. Managerial Employee – One who is vested with powers or

prerogatives to lay down and execute management policies

and/or hire, transfer, suspend, lay off, recall, discharge, assign or

discipline employees.

b. Supervisory Employees – One, who, in the interest of the

employer, effectively recommend such managerial actions if the

exercise of such authority is not merely routinary or clerical in

nature but requires the use of independent judgment.

c. Rank-and-file employee – all other employees not falling

within any of the above definitions.

According to Status

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

a. Contractual or Seasonal – An employee is hired for a

specified period of time under an agreement prior to or at the time

of employment.

b. Probationary – an employee is hired on a probationary

basis for a period not to exceed six (6) months.

c. An employee is hired on a regular status upon satisfactory

completion of the probationary period and upon satisfaction of the

criteria necessary for appointment as regular status.

The company reserves the right to amend the above classification or create

sub classifications as the circumstances of the business may require.

Orientation

All newly hired employees regardless of classification of rank and status

must undergo on orientation and indoctrination as to the Company’s vision,

mission, policies, rules and regulations, duties and responsibilities and

menu familiarization.

​Personnel Records

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

It is the responsibility of the company to update and maintain personnel

records. It should contain the following document and records:

● Resume with 2x2 colored photo

● Test results

● Interview impressions

● Mayor’s permit and health certificate (to be renewed every

calendar year)

● Transcript of records

● TIN, SSS,PHIC,HDMF numbers

● Employment contracts

● Performance Evaluation forms

● Certificate of trainings attended

● Leave and violation records

● Others

If there are changes in an employer’s personal data such as residence

address, civil status, dependents, etc., a report should be made for updating

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

purposes. Withholding information and failure to report will result in willful

breach of trust wherein continuance of service will be questioned.

Contracts of Employment

All employees shall duly sign, execute and deliver the corresponding

Contract of Employment. All employees shall thereafter be issued a

company identification card, which must be worn at all times during working

hours.

Work Schedule

It is the policy of the company to provide appropriate work hours without

violating the mandated rest days. As such, the company requires all

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

employees to follow the six (6) hours working shift, including one-hour

break assigned to them.

Tune Keeping

The Marple Points Of Sales system is the official time indicator. All

employees are required to use the POS system to accurately record times of

arrival and departure.

Swipe cards will be issued to the employees on the first day of work. Swipe

card will be used to register the time of arrival, break and departure on the

basis for payroll. Employees should swipe out before taking their meal breaks

and swipe in after taking their meal breaks.

Employees who forget to swipe in or out shall be charged as AWOL for the

entire shift.

Attendance and Punctuality

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Attendance and punctuality are important qualities that the company

expects from its employees. They are the factors that determine an employee’s

efficiency and reliability. His presence is necessary for the smooth flow of work

at the start of the business hours.

Attendance

Every employee shall ask written permission from the Store Manager or

Department Head, before taking the leave of absence.

a. Unscheduled Absences - Employees must file an application for

absence for at least one (1) week ahead to Store Manager or

Department Head

b. If employee incurred sickness and cannot report for work, he

must call his supervisor or manager at least two (2) hours

before his duty. If no calls were received on the day of his

absence or his call came in late, this will be considered as

AWOL. Upon return to work, he must file an absence slip

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

with medical certificate attached for signature and approval of

Store Manager or Supervisor

c. . Emergency Leave - If employees must go on emergency

leave, he must file an absence slip immediately. Attached to

the absence slip must be documents justifying his reason for

going on emergency leave. An employee who is absent from

work without written approval is subject to penalties. An

employee who is absent without official leave for five

consecutive days is considered to have abandoned his work

and therefore subject to outright dismissal from the company.

Under time is allowed on a case-to-case basis and only if

approved by the Store Manager. Under time hours shall be

automatically deducted from the salary of the employees

concerned.

Punctuality

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

It is the policy of the company to discourage tardiness as this affects

the morale of the punctual employees as well as the operations of the

business.

Tardiness shall mean coming to work past the required starting time.

It also means failure to go back in the workplace immediately after break

periods. Heavy traffic, oversleeping, personal reasons, etc. do not

constitute justification for late arrivals. Only three (3) tardiness are

allowed within one month. In excess of this, an employee is subject to

disciplinary action. Arrival in the workplace two hours after scheduled

time will be sufficient ground to consider an employee as absent for half

day. Tardiness shall be chargeable directly against basic pay.

Personnel Movement and Performance Evaluation

It is management’s prerogative to assign, transfer, reclassify,

promote or demote its employees accordingly based on merit and

performance. Thus, employees are continuously evaluated as to their

performance, work attitude, productivity, honesty and diligence and may

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

be served as bases for management’s decisions on personnel

movement.

Performance evaluation shall be done to every employee on his 3​rd​,

4​th​, and 5​th month. For regular employees, performance evaluation shall

be done twice a year every May and November of a calendar year.

Separation from Service

Voluntary Resignation

In case an employee intends to resign, he/she must give a

one-month prior notice to the management and must comply with all the

clearance requirements; otherwise the employee shall forfeit whatever

remaining compensation due to him.

Termination

In all cases involving a termination of an employee’s service from

the company, appropriate notice of termination shall be furnished to the

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

employee subject to clearances of all accountabilities. As a matter of

policy, terminated employees are not qualified for reinstatement.

Compensation and Benefits

Salaries and Wages

All employees shall receive their respective salaries or wages as

provided in their Contracts of employment every 15​th and last day of the month.

Cut-off for payroll computation is every 10​th​ and 25​th​ of the month.

Overtime Pay

Employees may be required to work beyond their shift or even on rest

days due to work requirements. Every effort should be made to avoid

unnecessary overtime work and to keep work within reasonable limits. All

overtime work should have prior written approval from the Store Manager.

Every employee should file their overtime slips within the pay-period to be

compensated. No overtime slip, no overtime pay.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Cancelled Day-off/Holiday Pay

Every employee shall be provided with a rest period of twenty-four (24)

hours after every six (6) consecutive normal working days.

The following shall be considered regular holidays:

● New Year’s Day

● Maundy Thursday

● Good Friday

● Araw ng Kagitingan

● Labor Day

● Independence Day

● National Heroes Day

● Ramadan

● Bonifacio Day

● Christmas Day

● Rizal Day

o The following shall be considered special holidays:

● All Saints Day

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

● Last day of the Year

Work performed on a regular holiday shall be compensated with an

additional compensation equivalent to 100% of his regular salary. Work

performed on an employee’s rest days or on a special holiday shall be

paid an additional compensation of 30% of his regular salary.

​ ​ Month Pay
13​th​

The 13​th month pay of an employee which shall be equivalent to 1/12 of

his basic salary earned within a calendar year shall be given not later than

December 24 of each year.

Paternity and Maternity Leave

Paternity and maternity leave benefits as provided by law shall be given

to every employee entitled thereto, upon complying with all the requirements of

the company and upon proper verification by the Company’s duly authorized

representatives.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

SSS/PHIC/HDMF Benefits

Benefits under SSS/PHIC/HDMF law shall be granted in accordance

with applicable laws. Implementation of procedures relative to entitlement of

said benefits should be done in accordance with the regulations to be

promulgated by the management.

Hospitalization Plan

Regular employees shall be provided with hospitalization plan with a

respectable Health Maintenance Organization under terms and conditions to be

solely decided by the company.

Accident Insurance food

Regular employees are enrolled by the Company under a reputable

Insurance Organization. Any accident incurred whether work-related or not

shall be compensated by this Insurance firm. This plan shall be on

employer-employee participating basis.

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Retirement Benefits

Retirement pay benefits as provided by law shall be given to all qualified

employees upon their retirement from the company.

Bereavement Assistance

If an immediate family member of a regular employee passed away, he

shall be given a financial assistance of P5000.00 upon complying with all the

requirements of the company and verification by its authorized representative.

Other Incentives and Awards

Awards and certificates of recognition, such as Crew of the Month, Best

in Attendance, Most Punctual Employee, Model Employee of the Year and the

like shall be given the discretion of management.

Code of Ethics

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

Hygiene and Sanitation

All employees must observe must observe the highest standard of hygiene

and sanitation. Employees must be well-groomed and continue with their work,

wearing clean and proper attire. For this purpose, the tem “well-groomed” shall

mean proper haircut, cut fingernails, use deodorant, and clean and regularly

washed hands. For this purpose, the term “clean and proper attire” shall

likewise include newly-washed and properly-ironed attire, no excessive dirt on

clothes and shoes, and proper and complete company uniform worn properly.

Arrival and Departure of Employees

All employees regardless of status and rank, must submit all personal

belongings for inspection upon entering the company premises. Inspection will

include a tickler which shall list all contents of his bag, down to the smallest

detail.

All personal belongings are restricted within the locker area while the

employee s on-duty. It is strictly prohibited to bring in any personal belongings

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

based on the tickler as well as body frisking. If found questionable items in his

possession, this shall be reported to the manager on-duty immediately for

proper action.

Procedure for Notices/Bulletin Boards

Management shall post all notices, announcements and memoranda of

general application on the bulletin board. Ignorance is not an excuse and it is

incumbent on each employee to regularly check the bulletin boards for new

notices, announcements or memoranda. No employee is allowed to post or

remove any document on the bulletin board without the prior permission from the

management.

Notice of Disciplinary Action

In accordance with the due process requirements of the Labor code, as

amended, all employees found or reported to have committed a violation of the

company rules and regulations shall be given a written notice to explain, and

shall be given the opportunity to explain why no disciplinary action should be

imposed against him. Thereafter, any disciplinary action to be imposed by the

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

management shall again be indicated in writing and duly furnished to the

affected employee.

Code of Conduct

Without in any limiting the prerogative of the company to amend, modify,

revoke, or add to the ff. List of offenses, the following acts and mere attempts

to commit such acts, even if unsuccessful, shall warrant the corresponding

disciplinary actions.

Kinds of Penalties

Employees are subject to penalties according to their violations made

during their employment.

● Written Report of Warning (WR)

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

o It is the notice calling all the attention to the offense and warning

the offenses against repetition of such violation in the future.

● Suspension (3D/6D/9D)

o If a worker has committed offense for the second or third time, he

is subject to suspension. He will be detached from the

organization with the designated period of time without payment.

● Termination (TR)

o Termination will be given to employees who have committed a

major offense.

o The employee will be dishonorably separated from the

organization.

Offenses WR 3D 6D 9D TR
* Tardiness 1st 2nd 3rd 4th 5th
* Absence without leave 1st 2nd 3rd 4th 5th
* Loitering or unauthorized leaving of post 1st 2nd 3rd 4th 5th
* Extending break period 1st 2nd 3rd 4th 5th

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LYCEUM OF ALABANG 
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management

* Unauthorized use of company time for 1st 2nd 3rd 4th 5th
personal pursuit

* Negligence or carelessness 1st 2nd 3rd 4th 5th


* Unauthorized use or misuse of company 1st 2nd 3rd 4th 5th
property

* Willful destruction of company properties 1st 2nd


* Discourtesy towards consumers, 1st 2nd 3rd 4th
suppliers, superiors and co-workers

* Using profane language or obscene 1st 2nd


language to superiors

Offenses WR 3D 6D 9D TR
* Stealing or attempting to steal properties 1st
of the company or of the co-workers

* Failure to comply with company rules and 1st 2nd 3rd 4th
standards on security & safety and Health
& Sanitation
* Failure to comply with health, security 1st 2nd 3rd 4th
and safety requirements of the company

Table 2: Offenses Disciplinary Actions

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