Wibas Team CMMI-ITIL IT Maturity S e R V I C e S

wibas Team
CMMI-ITIL
ITIL integrated into CMMI
IT M a t u r i t y
Services
1 CMMI-ITIL – Management
g Summary
y
Distribution of material limited to attendees -2- Copyright © 2007 wibas IT Maturity Services GmbH
C
CMMI-
CMMI-ITIL is a reference
f model to improve IT Operations
O
For
z IT-Organizations which must
improve their costs, service
quality, response times, and
predictability,
CMMI-ITIL offers
z A set of proven best practices to
measurably improve
effectiveness and efficiency of
an IT Operations Organization
C
CMMI-
CMMI-ITIL is the integration off ITIL into C
CMMI
CMMI-ITIL (CMMI for IT Operations) integrates the world‘s most used de-
facto-standards CMMI and ITIL in a common structure. CMMI-ITIL is
permissioned by
p y the SEI and the OGC.
CMMI-ITIL
CMMI for IT Operations and CMMI for Development support
the complete IT product lifecycle
CMMI DEV
CMMI-DEV
CMMI-ITIL
With the integration of CMMI and ITIL an urgent market need
is fulfilled
z CMMI-ITIL integrates CMMI and ITIL

z CMMI-ITIL preserves investments of companies that currently use ITIL and
CMMI
z CMMI-ITIL makes it possible to seamlessly use CMMI and ITIL best practices
together
z CMMI-ITIL provides a common process improvement framework, language and
approach upon with IT Operations and IT Development can improve together
z CMMI-ITIL
CMMI ITIL shows interfaces between IT Operations and IT Development and
supports a better common understanding.
z CMMI-ITIL enables SCAMPI appraisals.
z CMMI-ITIL is independent from any specific tools or vendors
2 CMMI-ITIL – Extended Management
g Summary
y
C
CMMI-
CMMI-ITIL is permissioned by the SEI
S and the OGC
Model
Body
y
Local
Support Europe
The CMMI 1.2 architecture makes it possible to integrate ITIL
as part off the C
CMMI ffamily – now ITIL can be used seamlessly
with the other CMMI models
other
CMMI-ITIL CMMI-DEV
CMMIs
Common Structure
C
Common G
Glossary Terms
Common Process Areas and Model Elements
ITIL content was integrated into the CMMI structure,
structure and
CMMI--ITIL is ITIL organized and published as a CMMI book
CMMI
ITIL CMMI
corresponds
d tto
CMMI
ITIL book
category
corresponds to
CMMI
ITIL process
process area
CMMI Ziel corresponds to CMMI Ziel

Goals and practices ITIL goal CMMI goal
were missing in ITIL.
Theyy are new in CMMI- CMMI Praktik CMMI Praktik
ITIL. CMMI Praktik corresponds to CMMI Praktik
CMMI Praktik CMMI Praktik
ITIL practice CMMI practice
CMMI CMMI
CMMI corresponds to CMMI
Prozess-
CMMI Prozess-
CMMI
Prozess-
ITIL
details Prozess-
CMMI
details
Prozess-
details Prozess-
details
Process
details Proces
details
Details Details
Distribution of material limited to attendees - 10 - Copyright © 2007 wibas IT Maturity Services GmbH
While the solution may look simple,
simple the integration of ITIL
into CMMI is based on a thorough metamodel mapping
CMMI
ITIL
CMMI--ITIL integrates 100% of the relevant content of the ITIL
CMMI
books Service Support and Service Delivery
CMMI-
ITIL
Service Support
CMMI- CMMI-
ITIL DEV
Service Delivery Application Management
CMMI-ITIL merges ITIL process areas with the core process
CMMI-
areas off C
CMMI to create a complete improvement model ffor
IT Operations
Project Process
Management Management
Process Areas Process Areas
from CMMI core from CMMI core
Service Support
Process Areas
from ITIL
Service Delivery
Process Areas
from ITIL
Generic Practices Some Support

Process Areas Process Areas
from CMMI core from CMMI core
2 CMMI-ITIL and other Service Models
CMMI--ITIL is 100% ITIL and specific to IT Operations;
CMMI
CMMI for Services addresses all kinds of services
CMMI-ITIL is very different from the CMMI for Services (CMMI-SVC):

z CMMI-ITIL is an integration of the existing and widely used ITIL into the CMMI
family ITIL text was not changed
family. changed. Investments in ITIL-based
ITIL based improvements are
preserved.
z CMMI-SRV is a totally new reference model (new text, new practices).
z CMMI-ITIL is specific to IT Operations.

z CMMI-SRV more general and addresses all kinds of services.
z CMMI-ITIL
CMMI ITIL describes Service Delivery in detail
detail. Service Delivery is a category
with several process areas.
z Service Delivery is only one process area in CMMI-SRV.
z CMMI-ITIL is available.
z CMMI-SRV is currently not finished.
CMMI--ITIL is ITIL and part of the CMMI family;
CMMI
IT--Service CMM is neither CMMI nor ITIL
IT
CMMI-ITIL is very different from the IT Service CMM:
z CMMI-ITIL is a model of the CMMI family

z IT Service CMM is an “old” CMM
z CMMI-ITIL is an integration of the existing and widely used ITIL into the CMMI
y
family
z IT Service CMM is a different reference model (different text, different practices
than ITIL)
3 Frequently
q y Asked Questions
Question: Which market penetration will CMMI
CMMI--ITIL have?
Answer: The market penetration of ITIL.
CMMI-ITIL is ITIL – integrated in the CMMI structure

A decision for CMMI-ITIL is a decision for ITIL – including the strengths of
CMMI.
CMMI
Question: If I use ITIL, why sould I use CMMI-
CMMI-ITIL?
Answer: to integrate with CMMI
C and use CCMMI‘s best
practices in an IT Operations environment
CMMI-ITIL provides Best Practices for topics not covered by ITIL, but still
necessary for IT Operations: QA, metrics, quantitative management
CMMI ITIL provides a structured and proven way for process improvement
CMMI-ITIL
CMMI-ITIL integrates ITIL in a family of best practices
CMMI-ITIL enables objective evaluations and appraisals based on ITIL
Question: How will ITIL v3 change CMMI
CMMI--ITIL?
Answer: ITIL v3 updates will be integrated into CMMI-
CMMI-ITIL v3
ITIL v3 will be integrated into CMMI-ITIL based on the same mechanism as

ITIL v2
z All CMMI-ITIL
CMMI ITIL texts have a reference to ITIL source (traceability)
z ITIL v3 changes will be incorporated into CMMI-ITIL v3 based on this
traceability and the metamodel mapping technique
The Service Delivery

y and Service Support
pp ITIL Processes incorporated
p
into CMMI-ITIL have not changed much in ITIL v3
Question: How is CMMI-
CMMI-ITIL made available?
Answer: CMMI-
C
CMMI -ITIL v1.0 is available from
f wibas – CMMI
C
CMMI-
-ITIL
v1.1. will be licensed
The current version CMMI-ITIL v 1.0 has been
developed by wibas in cooperation with the Technical
y of Darmstadt
University
During the CMMI-ITIL v1.0 trial period the model is
only available through wibas; we provide
z Trainings
z SCAMPI Appraisals
z Performance Improvement Services
A cooperation model is currently under discussion
with the SEI
S and the itSMF
S
Results of the CMMI-ITIL v1.0 trial will go into an
CMMI ITIL v1.1
CMMI-ITIL v1 1 update; CMMI-ITIL
CMMI ITIL v1.1
v1 1 will be
available as PDF to everyone; CMMI-ITIL trainings will
be licensed
Question: How secure are investments in CMMI-
CMMI-ITIL?
Answer: As secure as any investment in ITIL
CMMI-ITIL is still ITIL – you just get more

CMMI-ITIL is supported by itSMF and receives high interest from the SEI –
support structures with both organizations are under discussion
CMMI-ITIL v1.1 will become public domain, will be licensed to other
companies and will be supported by them (same as with CMMI-DEV)
companies, CMMI DEV)
4 CMMI-ITIL Products and Services
wibas offers
ff three trainings for
f CMMI-
CMMI
C -ITIL
SEI Introduction
I t d ti to t CMMI CMMI-ITIL
CMMI ITIL SEI Introduction
I t d ti to t CMMI
and to CMMI-ITIL Upgrade from CMMI Upgrade from ITIL
z5
5-day
day training z3
3-day
day training z3
3-day
day training
z Audience: Everyone z Audience: Everyone z Audience: Everyone

new to CMMI and ITIL with experience in CMMI and with experience in ITIL and
no knowledge in ITIL no knowledge in CMMI
z CMMI Structure, all CMMI-
DEV and CMMI-ITIL process z CMMI Structure, all ITIL z CMMI Structure, all CMMI
areas process areas, recap of process areas, recap of ITIL
CMMI process areas processes
z ITIL examination
„Foundation Certificate in IT z Ends with ITIL examination z SEI Certificate
Service Management” „Foundation Certificate in IT
according to EXIN Service Management”
according to EXIN
z SEI Certificate
wibas also offers
ff an introduction workshop
Workshop
W k h
CMMI-ITIL Compact
z1
1-2
2 day workshop
z Audience: Everyone
who wants to get an
overview of CMMI-DEV
CMMI DEV and
CMMI-ITIL
z Overview of CMMI-ITIL
structure
t t and
d process areas
z Topics are selected

according to participants
needs
wibas offers
ff (SC
(SCAMPI)) Appraisals for
f CMMI-
CMMI
C -ITIL
SCAMPI A/B/C Appraisals are already possible for CMMI-ITIL

(incl. Registration with SEI – but currently no publication of results on SEI
Webseite)
wibas offers consulting services for CMMI
CMMI--ITIL based
performance improvement
z Initiation of CMMI-ITIL based performance improvement projects

z Support by ITIL and CMMI experienced professionals for CMMI-ITIL based
solutions
z Support for establishing a QA for IT Operations
The CMMI
CMMI--ITIL poster is available to everyone on our
website
The CMMI-
C
CMMI-ITIL v1.0 Browser is available to our customers
CITIL
CITIL Browser
CITIL Glossary
CITIL Browser bestellen
The CMMI-
C
CMMI-ITIL v1.0 PDF is available to our customers
5 CMMI-ITIL in Detail
CMMI--ITIL has the same structure as „CMMI
CMMI CMMI for
Development“
Maturity Level
Process Area 1 Process Area 2 Process Area 3
Specific Goal Generic Goal
Capability Level
Specific Generic
Practice Practice
The CMMI
CMMI--ITIL process areas have the content of ITIL and
the structure of CMMI process areas
Process Area (PA)

Purpose Introductory Related
Statement Notes Process Areas
Specific Goals (SG)
Generic Goals (GG)

Specific
Practices
(SP)
Generic
Practices
Typical Work Subpractices (GP)
Products
Generic Practice
S
Subpractices
Elaborations
Legend Required Expected Informative
CMMI--ITIL process areas are structured according to CMMI,
CMMI CMMI
but they are based on ITIL text
ITIL in the structure

of CMMI 1.2:
Every text has

traceability to its source:
ITIL-Book „Service
Delivery“, Chapter 6.1.2
The process areas Configuration Management of CMMI and
ITIL were merged within the practices using additions
Addition with
ITIL-Text
The glossaries of CMMI and ITIL were merged
A bidirectional traceability from ITIL to CMMI (table) and
from CMMI-
CMMI-ITIL to ITIL (references) is provided
Link CMMI-ITIL to ITIL Link ITIL to CMMI-ITIL

CMMI-ITIL has 4 categories: Project Management, Service
CMMI-
S
Support, Service
S Delivery and Process Management
Category Process Areas
Organizational Process Focus
Process Organizational Process Definition +IPPD
Management Organizational Training
Organizational Process Performance
Organizational
O ga at o a Innovation
o at o and
a d Deployment
ep oy e t
Requirements Management
Project Planning
Project Project Monitoring and Control
Management Supplier Agreement Management
Integrated Project Management + IPPD
Risk Management
Quantitative Project Management
S
Service
i Level
L l Management
M t
Financial Management
Service
Capacity Management
Delivery IT Service Continuity Management
Availability Management
Incident Management including Service Desk
Problem Management
g Management
Change g
Service Release Management
Support Configuration Management
Process and Product Quality Assurance
Measurement and Analysis
D i i Analysis
Decision A l i and d Resolution
R l ti
Causal Analysis and Resolution
REQM is now included in the project management category
REQM
Requirements
Project
j
Management,
Service Support
and Service
Delivery process
areas
Not in CMMI core,, but

still used in CMMI-ITIL
The Advanced Project Management Process Areas are
unchanged from CMMI-
CMMI-DEV
Service Delivery•
and•
Service Support
process areas
The Basic Process Management process areas are
unchanged to CMMI-
CMMI-DEV
Project
Management,
Management
Service Support
and Service
Delivery process
areas
The Advanced Process Management process areas are
unchanged to CMMI-
CMMI-DEV (1/2)
Project
oject Management,
a age e t,
Service Support and
Service Delivery
process areas
The Core Support Process Areas are the same as in CMMI
CMMI--
DEV and belong to the Service Support category
CAR PPQA
Defects and Quality and

other noncompliance
problems issues Processes and
Process work products,
products
improvement and standards,
proposals and procedures
Formal Measurements
evaluations and analyses Information
Selected issues needs
DAR MA
The IT Oprations Service Support Process Areas were taken
from the ITIL Service Support Book
User
IM (Customer)
Solution
or Work
Around
PM CHM RM
PI
CM (Engineering,•
CMMI-DEV)
The Service Delivery Process Areas were taken from the ITIL
Service Delivery Book
ITSCM
Customer SLM CAM
FM AM
The Specific Goals and Specific Practices of the new
CMMI--ITIL Process Areas – AM & CAM
CMMI
Availability Management Capacity Management

SG 1 Manage Availability SG 1 Manage Capacity
SP 1
1.1
1DDetermine
t i A Availability
il bilit SP 1.1
1 1 Establish
E t bli h C
Capacity
it Pl
Plan
Requirements
SP 1.2 Monitor Utilization
SP 1.2 Establish Availabilityy Plan
SP 1
1.3
3AAnalyse
l Utili
Utilization
ti Trends
T d
SP 1.3 Monitor Availability
SP 1.4 Tune and implement Systems and
SP 1.4 Design for Availability and Services
Recovery
SP 1.5 Store Capacity Management Data
SP 1.5 Tune Systems and Services
SP 1.6 Manage Demand
SP 1.7 Size Applications
CMMI--ITIL Process Areas – CHM & CM
CMMI
Change Management Configuration Management

SG 1 Manage Requests for Change SG 1 Establish Baselines
SP 1
1.1
1LLog and
d Filt
Filter Ch
Changes SP 1.1
1 1 Identify
Id tif Configuration
C fi ti Items
It
SP 1.2 Assess Impact and Resources SP 1.2 Establish a Configuration
Management
g System
y
SP 1.3
1 3 All
Allocate
t Priorities
P i iti and
dCCategories
t i
SP 1.3 Create or Release Baselines
SP 1.4 Authorize Changes
SG 2 Track and Control Changes
SG 2 Manage Approved Changes
SP 2.1 Track Change Requests
SP 2.1 Schedule Changes
SP 2.2 Control Configuration Items
SP 2.2
2 2 Build,
Build Test and Implement
Changes SG 3 Establish Integrity
SP 2.3 Review Changes SP 3.1 Establish Configuration
M
Management t Records
R d
SP 3.2 Perform Configuration Audits
CMMI--ITIL Process Areas – FM & IM
CMMI
Financial Management I id
Incident Management
M
SG 1 Manage Budgets SG 1 Provide Single Point of Contact
SP 1.1
1 1 Estimate
E ti t Cost
C t off Budget
B d t Items
It SP 1.1
1 1 Establish Service Desk
Requirements
SP 1.2 Monitor Budgets
SP 1.2 Establish Service Desk Procedures
SG 2 Account
A t for
f Money
M Spent
S t SP 1.3 Establish Service Desk
SP 2.1 Establish Cost Model Environment
SP 2.2
2 2 Perform Cost Analysis SG 2 Manage Incidents
SP 2.3 Appraise Investments SP 2.1 Detect and Record Incidents

SP 2.2 Classify Incidents and Provide
SG 3 Charge for Services Initial support
SP 3.1 Establish Charging Model SP 2.3 Investigate and Diagnose Incidents
SP 3.2 Establish Pricing SP 2.4
2 4 Resolve Incidents and Take
SP 3.3 Invoice Services Recovery Actions
SP 2.5 Track and Monitor Incidents to
Closure
CMMI--ITIL Process Areas – ITSCM & PM
CMMI
IT Service Continuity Management Problem Management

SG 1 Identify Requirements and Define Strategy SG 1 Control Problems
SP 1.1
1 1 Analyze Business Impacts SP 1.1
1 1 Identify and Record Problems
SP 1.2 Assess Risks SP 1.2 Classify Problems
SP 1.3 Define Business Continuity Strategy SP 1.3 Investigate and Diagnose Problems
SG 2 Establish Business Continuity Management SG 2 Control Errors
SP 2.1 Plan Organisation and Implementation SP 2.1 Identify and Record Error
SP 2.2 Develop Recovery Procedures and Plans SP 2.2 Assess Error and Initiate Error Resolution
SP 2.3 Implement Risk Reduction Measures SP 2.3 Track and Monitor Error and Associated
Problems to Closure
SP 2.4 Test Business Continuity
SG 3 Proactively Manage Problems
SG 3 Ensure Business Continuity
SP 3.1 Analyze Trends
SP 3.1 Ensure Operability of Business Continuity
SP 3.2
32T Targett P
Preventive
ti A Actions
ti
SP 3.2 Generate Awareness
SP 3.3 Provide Informations
CMMI--ITIL Process Areas – RM & SLM
CMMI
Release Management Service Level Management

SG 1 Develop and Implement Releases SG 1 Establish Agreements
SP 1.1
1 1 Pl
Plan R
Releases
l SP 1.1
1 1 Establish
E t bli h S
Service
i C Catalog
t l
SP 1.2 Design, Build and Configure SP 1.2 Establish SLAs, OLAs and UCs
Releases
SG 2 Manage
M Agreements
A t
SP 1.3 Accept Releases
SP 2.1 Establish Monitoring Capabilities
SP 1.4 Plan Rollout
SP 2.2
2 2 Define Reporting and Review
SP 1.5 Communicate, Prepare and Train Procedures
SP 1.6 Distribute and Install Releases SP 2.3 Perform Service Reviews
SP 2.4 Perform Service Improvement
Program
The 5 Maturity Levels were defined
f specifically
f ffor CMMI-
CMMI
C -ITIL
The CMMI-
C
CMMI-ITIL Maturity Level 2
Requirements Management REQM

Project Planning PP
Project Monitoring and Control PMC
core Supplier Agreement Management (shared) SAM
Configuration Management CM
Measurement and Analysis MA
Process and Product Quality Assurance PPQA
Incident Management IM
CMMI-
ITIL Change Management CHM 2 Managed
Service Level Management SLM
The CMMI-
C
CMMI-ITIL Maturity Level 3
Decision Analysis and Resolution DAR

Risk Management RSKM
core
Integrated Project Management IPM
Organizational Process Definition OPD
Organizational Process Focus OPF
Organizational Training OT 3 Defined
Problem Management PM
g
Release Management RM
CMMI- Financial Management FM
ITIL IT Service Continuity Management ITSCM
Capacity Management CAM
Availability Management AM
The CMMI
CMMI--ITIL Maturity Level 4 and 5 are unchanged to
CMMI--DEV
CMMI
Organizational Innovation and Deployment OID 5

core Opti-
Causal Analysis and Resolution CAR
mizingg
Quantitative Project Management QPM 4

core
Organizational Process Performance OPP Quantitatively
Managed
6 How to obtain CMMI-ITIL
Do you want to use CMMI-
C
CMMI-ITIL?
?
Do you want to use CMMI-ITIL

CMMI ITIL v1.0?
v1 0? Malte Foegen
Partner
Phone: +49 / 6151 / 503349-26
Call us. e-mail: mfoegen@wibas.de
Silvia Graumann
Professional Consultant
Phone: +49 / 6151 / 503349-0
e-mail: silvia.graumann@wibas.de
Change Management – Assessments – Training
Otto-Hesse-Str. 19 B • 64293 Darmstadt • Germany • Phone +49 / 6151 / 50 33 49 - 0 • Fax +49 / 6151 / 50 33 49 - 33
www.wibas.de

Wibas Team CMMI-ITIL IT Maturity S e R V I C e S

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wibas Team

z CMMI-ITIL integrates CMMI and ITIL

CMMI Ziel corresponds to CMMI Ziel

Service Delivery Application Management

Generic Practices Some Support

CMMI-ITIL is very different from the CMMI for Services (CMMI-SVC):

z CMMI-ITIL is specific to IT Operations.

CMMI-ITIL is very different from the IT Service CMM:

z CMMI-ITIL is a model of the CMMI family

CMMI-ITIL is ITIL – integrated in the CMMI structure

ITIL v3 will be integrated into CMMI-ITIL based on the same mechanism as

The Service Delivery

CMMI-ITIL is still ITIL – you just get more

z Audience: Everyone z Audience: Everyone z Audience: Everyone

z Topics are selected

SCAMPI A/B/C Appraisals are already possible for CMMI-ITIL

z Initiation of CMMI-ITIL based performance improvement projects

Process Area 1 Process Area 2 Process Area 3

Specific Goal Generic Goal

Process Area (PA)

Specific Goals (SG)

Generic Goals (GG)

Legend Required Expected Informative

ITIL in the structure

Every text has

Link CMMI-ITIL to ITIL Link ITIL to CMMI-ITIL

Not in CMMI core,, but

Defects and Quality and

Customer SLM CAM

Availability Management Capacity Management

Change Management Configuration Management

SP 2.3 Appraise Investments SP 2.1 Detect and Record Incidents

IT Service Continuity Management Problem Management

Release Management Service Level Management

Requirements Management REQM

Decision Analysis and Resolution DAR

Organizational Innovation and Deployment OID 5

Quantitative Project Management QPM 4

Do you want to use CMMI-ITIL

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