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Below you will find our Booking Conditions. Please note that these General Conditions apply
only to the purchase of a Pass or the making of a Reservation through the Website. Read the
conditions below carefully and save them for future reading.
For the Interrail Pass Conditions of Use and the Interrail.eu Service Policy, select one of the
following links:
Article 1 Definitions
The capitalized terms in these Booking Conditions have the meanings given to them in this
article, both in singular and plural form.
1.1 Eurail.com: part of Eurail.com B.V., registered with the Chamber of Commerce under
number 30206952, with registered office at Leidseveer 10 in Utrecht, the Netherlands.
Through its Website, www.interrail.eu, Customers can purchase Rail Passes and related
products.
1.2 Eurail Group G.I.E: The umbrella organization of Railway Companies, which jointly issue
the Rail Passes. With registered office in Utrecht, the Netherlands, and registered with the
Chamber of Commerce under number 30172825.
1.3 Customer: the natural or legal person who or that purchases a product, such as a Pass
or Reservation, through the Website.
1.4 Agreement: the agreement between the Customer and Eurail.com.
1.5 (Rail) Pass: the tickets for the European rail network, as can be purchased in several
variants and under various conditions. Also referred to as Interrail/Eurail Passes, depending
on the market.
1.6 Reservation: the possibility to reserve a seat or sleeping place for a future train journey.
The physical proof of reservation is referred to as Reservation Ticket.
1.7 Railway Companies: parties whose services a Customer can use, namely transport by
train and any other services provided by these parties, such as transport by boat, tram, bus,
etc. Railway Companies as referred to in these Booking Conditions are members of the Eurail
Group G.I.E.
1.8 Booking Conditions: these conditions, also referred to as the General Conditions.
1.9 Vouchers: Codes that the Customer can use to receive a discount on the purchase of
Passes.
1.10 Website: the website of www.interrail.eu and its subdomains, which are part of
Eurail.com B.V.
Article 2 Conclusion and notification
2.1 Eurail.com has been designated by the Eurail Group G.I.E. as general sales organization
for Rail Passes and may act as an intermediary for the sale of Rail Passes to Customers who
wish to make use of the European Railway Companies. Eurail.com thus acts as an
intermediary in the provision of Passes and Reservations. Eurail.com is not a party to the
(transport) agreement between the Customer and the Eurail Group G.I.E. and the Railway
Companies affiliated with it.
2.2 The Agreement is concluded at the moment when the Customer accepts the offer from
Eurail.com electronically and meets the associated conditions set by Eurail.com. An offer is
deemed a binding offer, but may be changed at any time, provided not after acceptance by
the Customer, unless in case of a manifest error.
2.3 Eurail.com will acknowledge receipt of the aforementioned acceptance by e-mail. If it
does not, the Agreement may be dissolved at any time.
2.4 Eurail.com has the right to investigate possible fraud and payment problems. If the
investigation reveals the possible occurrence of fraud, Eurail.com will inform the Customer
accordingly and Eurail.com will have the right not to perform the Agreement.
2.5 The Customer is responsible for providing correct delivery and personal information
during the ordering process.
2.6 Complaints regarding the service, the Website and the execution of orders through the
Website can be addressed to complaints@interrail.eu. The complaints department handles
all communications and/or requests for a refund on behalf of the management of
Eurail.com. The complaints department can be contacted during working days and strives to
respond to the Customer within two working days.
2.7 Complaints regarding the Pass, the Reservation or the train journey, such as the
operation of the Pass, train quality, railway personnel (including seizure of Passes), strikes or
the fact that certain trains have only a limited number of seats or require a Reservation,
should be addressed to the relevant Railway Company. If preferred, the Customer may also
contact Eurail.com at complaints@interrail.eu for complaints regarding the operation of the
Pass, etc. Where appropriate, Eurail.com will then forward the complaint to Eurail Group
G.I.E.
2.8 These General Conditions and any agreements between the Customer and Eurail.com
are governed by Dutch law, unless mandatory law dictates otherwise. The competent court
is the District Court for Central Netherlands, in the Netherlands.
2.9 If any part of these Booking Conditions appears to be invalid, this will not affect the
validity of the other Conditions. Eurail.com will then adopt a new replacing provision or
replacing provisions, which will reflect the intent of the original provision or provisions as
much as legally possible.
2.10 In case of a dispute about the General Conditions and the translations thereof, the
English text prevails over the other translations, provided that the English version has been
provided to and can be understood by the Customer.
2.11 Eurail.com is entitled to amend these Booking Conditions at any time. New purchases
are then subject to the amended Booking Conditions. Purchases already made remain
subject to the conditions that were provided at the time of the purchase.
Article 3 Information
3.1 The prices shown on the Website are inclusive of (local) taxes and exclusive of any
dispatch costs. Costs of dispatch are calculated on the basis of the country where the
Customer is located and depend on the chosen service level of dispatch.
3.2 Prices are subject to change without prior notice.
3.3 The Website may also give the Customer the opportunity to book accommodations,
such as hotels and hostels, or to take out travel insurance. Such bookings/reservations and
insurance orders are executed by selected partners. The Customer is directed to such
partners and their websites through the Website, and the things referred to in this article
can therefore not be purchased at the Website itself. Eurail.com is not responsible for any
changes, refunds or complaints regarding, for example, reservations/bookings for
accommodation, nor for changes in reservations for accommodations that are due to
delayed trains, strikes, etc. Eurail.com is not liable or responsible for the performance of an
agreement the Customer concludes with a partner as referred to in this article.
Article 8 Reservations
8.1 Through the Website, you can also make Reservations for certain European trains.
8.2 The Interrail Reservation Service is available to everyone who has purchased a Pass, also
if the purchase was made elsewhere and not through the Website.
8.3 A Reservation is a printed ticket (Reservation Ticket) that entitles to a seat or sleeping
accommodation for a certain transport service. It can also be a so-called digital ticket, i.e. an
e-ticket for a Reservation.
8.4 Reservations are made on the basis of the information that the Customer provides to
Eurail.com. The Customer is responsible for the completeness and accuracy of this
information.
8.5 Reservations can only be used for the service, on the date and at the time specified on
the ticket.
8.6 Payment for a Reservation must always be made in euros. Delivery of Reservations is
free and the Customer can find an indication of the costs of a reservation for each train on
the Website. Reservations are subject to booking charges, the amount of which will be
stated on the Website before any Agreement is concluded.
8.7 Eurail.com offers the opportunity to make a Reservation for a large number of Railway
Companies, but it is possible that not all reservation options of the Railway Companies are
available. Where possible, Eurail.com will then help you find a way to make a Reservation in
an alternative way.
8.8 Travelling with a Reservation made through the Website is subject to the conditions,
rates and regulations issued by the relevant European railway, transport, bus or other
companies, enterprises or individuals (Railway Companies).
8.9 Eurail.com advises the Customer to check the order immediately upon delivery. If the
order is not complete or the information on the Reservation Tickets is not correct, the
Customer shall contact customerservice@interrail.eu within 48 hours. If the Reservation
Tickets are not received at all after confirmation, the Customer should also contact
customerservice@interrail.eu within 48 hours.
8.10 Once the address for delivery has been entered, the Customer can no longer change it.
If the Customer leaves home before the estimated delivery date, it is recommended to have
the tickets dispatched to an address in Europe.
8.11 The delivery times listed on the Website are indicative. Eurail.com does everything
possible to deliver the package on time, but cannot guarantee that the Passes are delivered
on time. Eurail is not liable for delays and the consequences thereof if the delivery time is
indicative. If the stated delivery time is a strict deadline, the above does not apply and
Eurail.com is obliged to deliver within the stated period, provided that the Customer has
provided correct information and is able to take receipt of the order. If the Customer has not
received the tickets on the estimated delivery date, he should contact the support team of
Eurail.com at customerservice@interrail.eu.
8.12 The Customer will receive the tracking data in the e-mail confirming dispatch. It is the
responsibility of the Customer to check the tracking data periodically to see if there are any
problems with the dispatch, and act accordingly.
8.13 Reservations (tickets) can only be dispatched to a physical address or, if it concerns an
e-ticket, to an e-mail address.
8.14 Once the package has been delivered and/or the Customer has signed for receipt, the
risk in respect of the order passes to the Customer.
Article 10 Vouchers
10.1 These Booking Conditions apply to voucher codes provided by Eurail.com. These are
codes the Customer can use to receive a discount when purchasing a Pass.
10.2 Vouchers can only apply to orders placed directly with Eurail.com through its Website.
Voucher discounts cannot be collected on expired orders of Eurail.com.
10.3 Only one Voucher is accepted per order and this unique code can be used only once.
10.4 Any specific conditions applicable to the Vouchers, the products for which the
Vouchers can be used and their validity and value will be specified on each voucher issued by
Eurail.com.
10.5 To use the Voucher and receive the corresponding discount, the Customer must enter
the Voucher in the field 'Gift card or voucher code’ on the shopping cart page during the
payment process.
10.6 Vouchers cannot be used to pay for Loss & Theft Coverage (Pass Protection) of the
Pass, exchange rate differences relating to the Pass, Reservations or other charges.
10.7 Vouchers cannot be converted into cash and cannot be sold.
10.8 Eurail.com reserves the right to change the conditions of use for vouchers at any time.
Article 11 Registration
11.1 To make optimum use of the Website and the services offered, the Customer has the
possibility to register and set up a personal account.
11.2 During the registration process, the Customer must choose a user name (e-mail) and
password to log into the Website after registration. The Customer is responsible for choosing
a sufficiently reliable password.
11.3 The Customer must keep his login data strictly confidential. Eurail.com is not liable for
abuse of login data and may always assume that the person using them is the actual user. All
actions through the Customer's account are for the responsibility and risk of the Customer.
Article 12 Liability
12.1 The Customer understands that Eurail.com acts merely as an intermediary and is
therefore not liable for any direct or indirect damage resulting from the agreement that the
Customer has with Eurail Group G.I.E. and the Railway Companies affiliated with it.
12.2 Eurail.com is not responsible for the agreement the Customer eventually concludes
with the Eurail Group G.I.E. and the Railway Companies affiliated with it. This means that
Eurail.com is also not responsible for what takes place during the use of the Pass.
12.3 The Website may contain links to websites of third party, through plugins or
otherwise. Eurail.com does not guarantee the proper functioning of these links. Eurail.com
has no control over these websites and does not accept any liability for the consequences of
using and/or visiting these websites.
12.4 Should there nevertheless be any liability for direct damage, then this will be limited to
an amount not exceeding the purchase price of the Pass or Reservation to which the damage
relates, as purchased by and in the name of the Customer. Eurail.com is not liable for
indirect damage, including damage arisen during travelling, stay or otherwise, as stated
above in these General Conditions (5.7 and 12.1).
12.5 The above limitations do not apply if intent or deliberate recklessness on the part of
Eurail.com is involved.
Article 13 Maintenance
13.1 Eurail.com has the right to take the Website temporarily out of service or limit its use,
for example for maintenance or to make adjustments to the Website. This will never give
rise to any entitlement to compensation.
Article 14 Privacy and cookies
14.1 Through the Website, Eurail.com processes the personal data of the Customer in
accordance with the privacy policy published on the Website.
14.2 If the Customer comes into contact with a third party, through a link or plugin or
otherwise, he will be providing his personal data to the third party and not to Eurail.com.
14.3 Eurail.com makes reasonable endeavours to protect its systems against loss and/or
forms of unlawful use. Eurail.com implements appropriate technical and organizational
measures, having regard to the state of the art, to this end.