VSU-Isabel Citizen's Charter

CITIZEN’S CHARTER
FOR ISSUANCE OF SERVICE RECORDS AND CERTIFICATION

FOR EMPLOYMENT
Human Resource Management Office
Vision: A globally competitive university for science, technology, and environmental

conservation
Mission: Development of a highly competitive human resource, cutting-edge scientific

knowledge and innovative technologies for sustainable communities and
environment.
I. Requirement:
Accomplished Clearance
II. Schedule of Availability of Service
Monday to Friday 8:00 AM TO 5:00 PM. (NO NOONBREAK)
III. FEES: Php 10.00
IV. Procedure and Availment of Services
STEP APPLICANT/CLIENT OFFICE ACTIVITY DURATION PERSON-IN-CHARGE
1 Fills-in request form and Checks record and

submits to the Personnel advices him/her to pay 10 Florabel Abrahan
Office the cost minutes
2 Proceeds to the Collects the amount 5 Floralyn Singson

Cashier’s Office for paid and issues receipt minutes
payment
3 Presents OR to the Records OR, prepares, 2 hours Sharymae Gonzaga/
CITIZEN’S CHARTER
FOR ISSUANCE OF MOA TO TEMPORARY CULTIVATOR

Administrative Office

conservation

environment.
I. Requirement:
Valid ID
Monday to Friday 8:00 AM TO 5:00 PM. (NO NOONBREAK)
III. FEES: Php 200.00 per ¼ hectare
STEP APPLICANT/CLIENT OFFICE ACTIVITY DURATION PERSON-IN-CHARGE
1 Attends meeting Checks record and 10

announced by the Land advices him/her to pay minutes Admin Office Staff
use incharge the cost
2 Proceeds to the Collects the amount 10

Cashier’s Office for paid and issues receipt minutes Floralyn Singson
payment
3 Presents OR to the Records OR, prepares, 2 hours

Admin Office for release processes and Sharymae Gonzaga/
ISSUANCE OF CHECKS
Cash Office

conservation

environment.
I. Requirement:
Approved and Obligated vouchers / payrolls
Monday to Friday, 8:00 am to 5:00 pm
III. FEES: None
CLIENT / APPROVING PERSON-IN-

STEP OFFICE ACTIVITY DURATION
OFFICE CHARGE
Checks the completeness of

1-3mins per
Forwards the vouchers attachments and signatures and
voucher / Joy B. Pales
to the Cash Office. make sure that it is already payroll
1 approved and obligated.
Client waits for further
Records the issuances in the 1-3mins per Fe Daphney C.
notice regarding the
checkbook and Cash Bank Book. check Ramos
2 release
Clients may opt to 1 min per
follow-up on when they Issue Checks check Fe Daphney C.
can get the said check Sign Check 2 sec per Ramos
3 or cash. check
Forwards the checks for counter
1-3mins Joy B. Pales
4 signature
Signs the payroll or Releases the checks 1-3mins per
Joy B. Pales
5 vouchers (in the office) client
COLLECTION OF SCHOOL FEES, RENTALS AND MISC. FEES
Cash Office
conservation

environment.
I. Requirement:
Bill or statement of Account
III. FEES: None

CLIENT / APPROVING
STEP OFFICE ACTIVITY DURATION PERSON-IN-CHARGE
OFFICE
Forwards the bill / statement 1-2mins per
Checks the validity and correctness of
of account to the Cashier's bill / statement FLORALYN S. BREGILDO
the said bill / statement of account.
Office of account.
1
Notify the client regarding the total 1-2mins per FLORALYN S. BREGILDO
notice regarding the
amount she / he needs to pay client
2 payment
Clients hand-in the cash

and notify the collecting 1-3mins per FLORALYN S. BREGILDO
Receives the cash
staff on the amount she / he client
3 will pay

and notify the collecting 1-3mins per FLORALYN S. BREGILDO
Issue Receipt
staff on the amount she / he client
will pay

and notify the collecting
Compute for the change FLORALYN S. BREGILDO
DISBURSEMENT OF SALARIES AND WAGES
THROUGH CASH ADVANCE
Cash Office
conservation

environment.
I. Requirement:
Issued cash advance
III.FEES: None
CLIENT / APPROVING
STEP OFFICE ACTIVITY DURATION PERSON-IN-CHARGE
OFFICE
Checks the completeness of
Forwards the check of 1-2mins
signatures and make sure that Fe Daphney C.
cash advance to the per cash
the fund and check details Ramos
Cashier advance
1 are correct
Records and encode the Fe Daphney C.
notice regarding the 15 mins
payroll Ramos
2 release
Client waits for further Encode and print payslips and
Fe Daphney C.
notice regarding the prepares envelopes for the 2 - 3 hours
Ramos
release cash
Clients may opt to Travel to encash the check Fe Daphney C.
Half day
3 follow-up. and Ramos
Clients may opt to withdraw money from the
follow-up. bank
ASSESSMENT OF STUDENT FEES
Accounting Office
conservation

knowledge and innovative technologies for sustainable communities and environment.
The Accounting Office assists in the Registrar in the Assessment of Student Fees during & after
enrolment.
I. Requirement:
Student Assessment
Enrollment form
Posting of Payments
Official Receipts
Re-computing of School fees

Approved Dropping, Changing & Adding form
III. Procedure and Availment of Services
Student Assessment
STEP CLIENT OFFICE ACTIVITY DURATION PERSON-IN-CHARGE
Assesses the student fees based on L.Oliveros/E.Galler

1 Submit Enrollment form 3 mins.
Schedule of fees, Sign & Releases J.Meramonte/D.Deles
Posting of Payments
STEP CLIENT OFFICE ACTIVITY DURATION PERSON-IN-CHARGE
1 Posted payment to their individual L.OLiveros/D.Deles
Submit Official Receipts 1 min.
ledger cards J.Meramonte
Mission: Development of a highly competitive human resource, cutting-edge scientific knowledge and innovative technologies for
sustainable communities and environment.
The Accounting Office is in charge of the pre-audit of student claims such as stipend of scholars, student assistants, re-computing/
changing of school fees and refund of tuition fees and other claims to see to it that the claims are legal and valid.
I. REQUIRED DOCUMENTS:
Processing of Students Claims
1.Appointment/Certification of Scholarship duly approved by the Office of Students Affairs (OSA). 2. List of scholars approved by
the authorized officials
Payroll of Student Assistants
1. Approved Student’s Assistantship 2. Daily Time Record (DTR) 3. Approved request letter in hiring a Student Assistant
(SA)
4. Accomplishment Report 5. Class Schedule
Refund of Tuition Fees/School Fees
1. Official receipt of student’s payment 2. Photocopy of Certificate of Registration (COR) 3. Photocopy of Approved of Certificate
of Scholarship
Statement of Accounts
1. Certificate of Registration/Identification Card
II. SCHEDULE OF AVAILABILITY OF SERVICE

Monday to Friday from 8:00 am to 5:00 pm.
III. PROCEDURE FOR PROCESSING OF STUDENT CLAIMS, PAYROLL OF STUDENT ASSISTANTS AND REFUND OF TUITION
FEES/SCHOOL FEES:
STEP CLIENT OFFICE ACTIVITY DURATION PERSON -N-CHARGE

1 Submits the list & other document 2 mins L.Oliveros/E.Galler
Review the list
for processing
Photocopy the Ledger cards & Certification for
2 2 mins L.Oliveros/ J. Meramonte
Payroll purposes
3 Prepared payroll
3 mins L.Oliveros/E.Galler
4
Prepared Ob’sR/BUR. 3 mins E.Galler/L.Oliveros
5
Releases document to approving officer. 2 mins. D.Deles/L. Oliveros
A. Student Claims
STEP CLIENT OFFICE ACTIVITY DURATION PERSON IN-CHARGE

1 Submits Approved DTR & other Review the documents 5 mins L.Oliveros/D.Deles
attachment for processing
2 Prepared payroll 3 mins L.OLiveros
3 Prepared Ob’sR/BUR 3 mins E.Galler/L.Oliveros
4 Releases document to approving officer 1 min. D.Deles
B. Student Assistants
STEP CLIENT OFFICE ACTIVITY DURATION PERSON IN-CHARGE

1 Submits Photocopy of Official Review the documents 3 mins L.Oliveros/J.Meramonte/
Receipts, Certificate of D.Deles
Registration (COR) & Other
document needed for processing
CITIZEN’S CHARTER
ACCOMPLISHMENT OF MEDICAL RECORDS
School Clinic

conservation

environment.
I. Requirement:
University ID/Registration Form

Step Applicant/Client Service Provider Action Duration Person Form/document
of Activity In
Charge
1. Presents ID/Registration Inspects identification 1 minute Nurse ID/Registration
Form documents. Form
Every client seeking for

treatment is registered pri-
or consultation.
2 Accomplishes & signs Assists patient in filling 10 Nurse Medical
Medical Information Sheet. up the form. minutes Information
Addition: If you have been Sheet/Medical/
registered previously, Retrieving/finding clients/ Dental Record
kindly present your school medical/dental record for
ID before consultation. updating.
3. Submits oneself for Measures vital signs. 10-15 Nurse Medical

measurement of weight, Vital Signs taking. minutes Information
height, blood pressure & Sheet/
MEDICAL TREATMENT/FIRST AID
School Clinic
conservation

environment.
I. Requirement:

Step Applicant/Client Service Provider Action Duration Person In Form/
of Activity Charge document
1. Personal appearance of Accomplishes patients profile 10-30 Nurse None
patient or inform the nurse of form and takes vital signs. minutes
the condition and location of
the patient.
2 Receives first aid treatment, Applies first aid treatment, 10 minutes Nurse Referral
medicine of referral to local issues medicine and/or referral Sheet
health center or the nearest to local health center or the Consultation
hospital as the case may be. nearest hospital as the case Sheet
Submit for consultation and may be.
health education/bench
conference. Addressing client’s issues and
evaluate concerns and identify
proper management.
3. Given First aid services and Applies first aid and treatment. 10 minutes Nurse First Aid/
treatment. Wound
Dressing
Record Book
4. Given medication of Dispensing medication and 5 minutes Nurse Consultation

prescription in some cases. educate client with sheet/
corresponding drug study. prescription/
medication
record book
CITIZEN’S CHARTER
DENTAL CONSULTATION/TREATMENT
School Clinic
conservation

environment.
I. Requirement:

Step Applicant/Client Service Provider Action Duration of Person In Form/document
Activity Charge
1. Presents ID/Registration Inspects identification 1 minute Nurse ID/Registration
Form. documents. Form
2 If new student, Assists patient in filling up 10 minutes Dentist Dental Health

accomplishes & signs the record. Record Form
Dental Health Record
otherwise proceed to
step 3.
3. Submits oneself to Dental examination &/or 30 minutes Dentist Dental Health

dental examination/ treatment: Form/Logbook
undergo treatment and Oral prophylaxis, tooth
signs logbook filling or tooth extraction.
4. Secure prescription of Gives advice on proper 5 minutes Dentist Prescription
medicine . care and/or prescribes
medicine if necessary.
CITIZEN’S CHARTER
ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS
Registrar’s Office

conservation

environment.
I. Requirement:
Accomplished clearance
III. Fees
Php 60.00 per page

STEP APPLICANT/CLIENT OFFICE ACTIVITY DURATION PERSON-IN-
CHARGE
1 Fills-in request form and Checks record 10 minutes Course-in-Charge
submits to the Registrar’s and advices him/
Office. her to pay the
cost.
2 Proceeds to the Cashier’s Collects the 10 minutes Mrs. Floralyn B.

Office for payment. amount paid and Singson
issues receipt.
3 Presents OR to the Office of Records OR, If Graduate (2015- Course-in-Charge/

the Registrar. prepares and onwards) 2 hours Encoder/ Checker/
CITIZEN’S CHARTER
ISSUANCE OF TRANSFER CREDENTIALS

conservation

environment.
I. Requirement:
Accomplished clearance
III. Fees
Php 50.00 for Transfer Credential and Php 60.00 per page for TOR

Step APPLICANT/CLIENT OFFICE ACTIVITY DURATION PERSON-IN-
CHARGE
1 Fills-in request form and Checks record and 10 minutes Course-in-Charge
submits to the Registrar’s advices him/her to pay
Office. the cost.
2 Proceeds to the Cashier’s Collects the amount 10 minutes Mrs. Floralyn B.

Office for payment. paid and issues Singson
receipt.
3 Presents OR to the Office Records OR, prepares, If Graduate Course-in-Charge/

REQUEST FOR COMPLETION OF GRADES
conservation

environment.
I. Requirement:
Student ID
III. Fees
Php 25.00 to be paid at the Cashier’s Office
IV.
STEP APPLICANT/CLIENT OFFICE ACTIVITY DURATION PERSON-IN-
CHARGE
1 Proceeds to Registrar’s Checks records and advises the 15 minutes Mr. Jomar Dumagsa
Office and request for student to pay the cost to the
Completion of Grades Cashier.
Form.
2 Proceeds to the Collects the amount paid and issue Mrs. Floralyn B.
Cashier’s Office to pay receipt. Singson
the cost.
3 Presents OR to the Records OR and issues the 10 minutes Mr. Jomar Dumagsa
Office of the Registrar. Completion Form.
4 Proceeds to his Check the class record/ requirements

instructor and request and indicates the grade in the
him to fill up the form. completion form and sign. Then
forwards the accomplished form to the
Department head for signature and
ENROLLMENT OF FRESHMEN, CONTINUING STUDENTS
AND TRANSFEREES
Vision: A globally competitive university for science, technology, and environmental conservation
Mission: Development of a highly competitive human resource, cutting-edge scientific knowledge and
innovative technologies for sustainable communities and environment.
The college reserves the right not to accept any applicant whose qualification do not meet the
standards and requirements of the program he/she wants and pursue. Only qualified incoming freshmen
and continuing students are eligible to enroll in the degree/course chosen. To facilitate enrollment,
enrollees are directed to proceed first to their respective department with respect to the course they wish
to enroll such as Department of Engineering, Department of Teacher Education and Department of
Agribusiness.
Should all the requirements for enrollment are accomplished, the enrollment process can normally be
completed in one working day
I.
Freshmen Transfer Students Returning Students
(Students who were on
• High School Report Card (Form • Transfer Credential/Honorable Dis- leave of absence & is
138) missal seeking for
• Certificate of Good Moral Charac- • Transcript of Records certified by readmission)
ter the School Registrar
• Original Birth Certificate issued by • (GPA of at least 2.50 fornon-PASUC • Letter of intent for readmission to
NSO Member Institution) the Registrar stating reason for the
• One (1) Long Expanding Green • Certificate of Good Moral Character leave of absence.
Envelope • Original Birth Certificate issued by • Recommendation from the Head of
• One (1) Long Folder NSO OSA.
• Two (2) Long Ordinary Mailing • One (1) Long Expanding Green • Medical certificate issued by the
Envelope Envelope designated College Medical Officer.
• Four (4) Mailing Stamps • One (1) Long Folder
• Three (3) copies 2x2 ID Picture • Two (2) Long Ordinary Mailing
colored in white background. Envelope
STEP 1: QUALIFICATION REQUIREMENTS
PARTICULARS APPLICANT’S ACTIVITY DURATION PERSON-IN-CHARGE
Before taking A-1. Proceed to the Guidance Office with 5-10 mins. Mrs. Gina A. Ellorimo-
the test Form 138/TOR. Guidance
Admission Test B-1. Pay the testing fee of P100.00 for 10-15 mins. Mrs. Fe Daphney C. Ramos
issuance of Official Receipt. -Cashier
Mrs. Gina A. Ellorimo-

B-2. Take the Admission Examination. 2 hours Guidance
After passing C-1. Proceed to the Department of the 15-20 mins. Office of the Department
the test chosen degree/course for interview. Head
C-2. Return to the Guidance Office and fill-up 10-15 mins. Mrs. Gina A. Ellorimo-
and submit the Admission Forms for issuance Guidance
of Certificate of Admission (CA).
STEP 2: MEDICAL EXAMINATION

1. New 1.1. Present the Certificate of Admission (CA) 10 mins. Mr. Jade F. Peñeda
Students and fill out the medical record form.
2. Continuing 2.1. Present the CA and college ID for
Students retrieval of records.
STEP 3: MEDICAL EXAMINATION

1. Freshmen 1. Submit requirements and fill up 10-20 mins. Mrs. Angelyn F. Hermoso
Enrollment Form (EF).
2. Proceed to the Department Head, then 25 mins. Department Head
follow Nos. 4-7.
2. Continuing 3. Secure verification of the enrollment form 25 mins. Mrs. Angelyn F. Hermoso
Students from the Registrar.
4. Submit verified enrollment form to the 10-15 mins. Mrs. Lerly M. Oliveros
Accounting Office for assessment of
accounts.
5. Pay tuition fees for issuance of Official 10 mins. Cashier’s Office
Receipt.
6. Proceed to the Registrar for Enrollment 15 mins. Mrs. Angelyn F. Hermoso
validation.
7. Furnish 1 copy of the validated Enrollment 3 mins. Mrs. Lerly M. Oliveros
REQUEST FOR COPY OF RECORDS
Record’s Section
conservation

environment.
I. Requirement:
Request Form
Step Applicant/Client Service Provider Action Duration of Person In

Activity Charge
1. Fill up/sign a Request Provides the Request form 5 minutes Ms. Sajorda/
Form listing down the Ms. Abrahan
needed document
2 Present Request Form to Retrieves the requested 5 minutes Ms. Sajorda/

the Staff In-charge document, photocopy the Ms. Abrahan
same and release the
requested document
END OF TRANSACTION
For complaints, please call the Dean @ mobile #0995-518-1569.

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VSU-Isabel Citizen&#39;s Charter

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CITIZEN’S CHARTER

FOR ISSUANCE OF SERVICE RECORDS AND CERTIFICATION

Vision: A globally competitive university for science, technology, and environmental

Mission: Development of a highly competitive human resource, cutting-edge scientific

II. Schedule of Availability of Service

Monday to Friday 8:00 AM TO 5:00 PM. (NO NOONBREAK)

III. FEES: Php 10.00

IV. Procedure and Availment of Services

STEP APPLICANT/CLIENT OFFICE ACTIVITY DURATION PERSON-IN-CHARGE

1 Fills-in request form and Checks record and

2 Proceeds to the Collects the amount 5 Floralyn Singson

FOR ISSUANCE OF MOA TO TEMPORARY CULTIVATOR

Vision: A globally competitive university for science, technology, and environmental

Mission: Development of a highly competitive human resource, cutting-edge scientific

II. Schedule of Availability of Service

Monday to Friday 8:00 AM TO 5:00 PM. (NO NOONBREAK)

III. FEES: Php 200.00 per ¼ hectare

IV. Procedure and Availment of Services

STEP APPLICANT/CLIENT OFFICE ACTIVITY DURATION PERSON-IN-CHARGE

1 Attends meeting Checks record and 10

2 Proceeds to the Collects the amount 10

3 Presents OR to the Records OR, prepares, 2 hours

Vision: A globally competitive university for science, technology, and environmental

Mission: Development of a highly competitive human resource, cutting-edge scientific

Approved and Obligated vouchers / payrolls

II. Schedule of Availability of Service

Monday to Friday, 8:00 am to 5:00 pm

III. FEES: None

CLIENT / APPROVING PERSON-IN-

Checks the completeness of

Mission: Development of a highly competitive human resource, cutting-edge scientific

Bill or statement of Account

II. Schedule of Availability of Service

Monday to Friday, 8:00 am to 5:00 pm

III. FEES: None

IV. Procedure and Availment of Services

Clients hand-in the cash

Clients hand-in the cash

Clients hand-in the cash

Mission: Development of a highly competitive human resource, cutting-edge scientific

Issued cash advance

II. Schedule of Availability of Service

Monday to Friday, 8:00 am to 5:00 pm

Mission: Development of a highly competitive human resource, cutting-edge scientific

Re-computing of School fees

II. Schedule of Availability of Service

Monday to Friday, 8:00 am to 5:00 pm

III. Procedure and Availment of Services

STEP CLIENT OFFICE ACTIVITY DURATION PERSON-IN-CHARGE

Assesses the student fees based on L.Oliveros/E.Galler

Processing of Students Claims

1. Certificate of Registration/Identification Card

II. SCHEDULE OF AVAILABILITY OF SERVICE

STEP CLIENT OFFICE ACTIVITY DURATION PERSON -N-CHARGE

STEP CLIENT OFFICE ACTIVITY DURATION PERSON IN-CHARGE

3 Prepared Ob’sR/BUR 3 mins E.Galler/L.Oliveros

4 Releases document to approving officer 1 min. D.Deles

STEP CLIENT OFFICE ACTIVITY DURATION PERSON IN-CHARGE

Vision: A globally competitive university for science, technology, and environmental

Mission: Development of a highly competitive human resource, cutting-edge scientific

University ID/Registration Form

II. Schedule of Availability of Service

Monday to Friday, 8:00 am to 5:00 pm

III. Procedure and Availment of Services

VSU-Isabel Citizen's Charter

VSU-Isabel Citizen's Charter