1.

Distinguish between a computer, a computer program, and an information system.

What is the difference between data and information?

2.What activities convert raw data to usable information in information systems? What is
their relationship to feedback?

3. What is information systems literacy?

4. What are the organization, management and technology dimensions of information

systems?

5. Distinguish between a behavioral and technical approach to information systems in

terms of the questions asked and the answers provided.

6. What major disciplines contribute to an understanding of information systems?

7. Why should managers study information systems?

8. What is the relationship between an organization and its information systems? How is
this relationship changing over time?

9. What is the Internet? How has it changed the role played by information systems in
organizations?

10 What is the relationship between the network revolution and electronic commerce?

11. Describe some of the major changes that information systems are bringing to
organizations.

12. How are information systems changing the management process?

13. What do we mean by the information architecture of the organization?

14. What are the key management challenges involved in building, operating, and
maintaining information systems today?
 CHAPTER 2
1. Identify and describe the four levels of the organizational hierarchy. What types of
information systems serve each level?

2. List and briefly describe the major types of systems in organizations.

3. What are the five types of TPS in business organizations? What functions do they
perform? Give examples of each.

4. Describe the functions performed by knowledge work and office automation systems
and some typical applications of each.

5. What are the characteristics of MIS? How does a MIS differ from a TPS? How does
MIS differ from DSS
.
6. What are the characteristics of DSS? How do they differ from an ESS?

7. What is a strategic information system? What is the difference between a strategic

information system and a strategic-level system?

8. Describe appropriate models for analyzing strategy at the business level and the types
of strategies that can be used to compete at this level.

9. Describe the various ways that information systems can be used to support business-
level strategies.

10. Describe the role of information systems in supporting strategy at the firm level.

11. How can the competitive forces model and network economics be used to identify
strategies at the industry level?

12. How can industry-level strategies be supported by information systems?

13. Why are strategic information systems difficult to build?

 Chapter 3

1. Define a database and a database management system.

2. Name and briefly describe the three components of a DBMS.
3 What is the difference between a logical and a physical view of data?
4. List some of the benefits of a DBMS.
5. Describe the three principal database models and the advantages and disadvantages of
each.
.
6. What is normalization? How is it related to the features of a will-designed relational
database?
7. What is a distributed database, and how does it differ from distributed data processing?
8. What is a data warehouse? How can it benefit organizations?
9. What are the four key elements of a database environment? Describe each briefly.
10. Describe and briefly comment on the major management challenges in building a
database environment.
.