Professional Documents
Culture Documents
References
3G Elearning FZ LLC (2014) Customer Services Management. Replika Press Pvt. Ltd
Andreti, J., Zhafira, N. H., Akmal, S. S., & Kumar, S. (2013). The analysis of product, price,
place, promotion and service quality on customers’ buying decision of Convenience
Store: A survey of young adult in Bekasi, West Java, Indonesia. International Journal
of Advances in Management and Economics, 2(6), 72-78.
Baran, R., Zerres, C., Zerres, M. (2014) Customer Relationship Management (1st ed.).
Bookboon.
Berg, B. (2014). Introduction. In Retail Branding and Store Loyalty (pp. 1-26). Springer Gabler,
Wiesbaden.
Berman B., Evans J., Chatterjee P. (2009) Retail Management: A StrategicApproach (11th ed.)
One lake street, upper Saddle River, New Jersey 07458: Pearson Education, Inc.
Blascova M. and Grazulis V.(2009). Motivation of Human Potential: Theory and
Practice, Publishing Centre of Mykolas Romeris University.
Buttle F., (2011) Customer Relationship Management: Theory and Practice (2nd ed., p.44 ).
Elsevier Ltd.
Canlas, M. (2014, May). The breakdown of students’ allowance. The Philippine Star.
Cant M., (2010), Introduction to Retailing, Juta & Company Ltd.
Cardone C. & Gilfilen C. (2018) How Store Environments Affect Shoplifting Crime. Shoplifting
& Organized Retail Crime
Co. H (2017) Location and Distribution. California Polytechnic and State University
Crime Prevention Strategies for Your Retail Store (2016) Thomas-Fenner-Woods Agency.
Risk Management Bulletin.
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 91
East R., Singh J., Wright M. (2017) Consumer Behaviour Applications in Marketing. SAGE
Publications Ltd.
Ferell O., Niininen O., Lukas B., Schembri S., Pride W. M. (2014). Marketing Principles (2nd
ed., p.256), Cengage Learning
Fox J. (2017, October) Six factors to consider when choosing a location for your business.
Virgin News.
Jaravaza, D., & Chitando, P. (2013). The role of store location in influencing customers' store
choice.
Kotler P., Armstrong G., (2011), Principles of Marketing. (14th ed., p.13). Prentice Hall.
Li, Y., & Liu, L. (2012). Assessing the impact of retail location on store performance: A
comparison of Wal-Mart and Kmart stores in Cincinnati. Applied Geography, 32(2),
591-600.
Macbeth. D.K. (2015) Strategic Analysis of Supply Chain Design (1st ed.) Bookboon
Maslow, A. (2013) A Theory of Human Motivation (Reprint of 1943 Ed.) Martino Fine Books.
Mattsson, Katriiina (2009) Customer Satisfaction in the Retail Market. University of Applied
Sciences. Wolffintie 30, 65200 Vaasa, Finland
McCarthy, B. (2016) Strategy, Marketing Plans and Small Organisations (1st ed) Bookboon.
McHaney, R., Sachs, D. (2016) Web 2.0 and Social Media: Business in a Connected World
(3rd ed.) Bookboon.
Neilsen Report (2015, June). Time-conscious Filipinos spur convenience store growth.
Rappler.
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES 92
Payumo C., Ronan J. R., Maniego N., Camba A. (2014). Understanding Economics.
Sampaloc, Manila: ALTEO Digital & Printers Inc.
Planet Retail (2014). Inteview: Philippine Seven CEO on why c-stores are set to boom. Planet
Retail.
Salvador M., and Fua-Geronimo E. (2015) Principles of Marketing. Allen Adrian Books Inc.
Stephen, H., Fenner, B. (2010) Media and Cultural Theory. Bevis Fenner & Ventus Publishing
ApS.
Tanase G. (June 2010) Trading Area Analysis and the Importance of Location to Retail
Companies. Vol. 1(2), pages 66-71
Trauzettel, V. (2014). Optimal Stocking of Retail Outlets: The Case of Weekly Demand
Pattern. Hochschule Pforzheim University, Pforzheim, Germany.
Wood, S., & Browne, S. (2007). Convenience store location planning and forecasting–a
practical research agenda. International Journal of Retail & Distribution
Management, 35(4), 233-255.