Professional Documents
Culture Documents
1 Project Preparation
1 1 Project Initiation
1 2 Project Governance
1 3 Project Charter
1 3 2 Identify Stakeholders
1 4 Kick-Off Workshop
1 5 Scope Statement
1 14 Value Determination
1 19 Interface Inventory
2 Business Blueprint
2 1 Phase Initiation
2 3 Stakeholder Analysis
2 5 Communication Plan
2 13 Value Realization
2 15 Visualization
2 15 1 Conduct Visualizations
2 21 Testing Strategy
2 21 1 Prepare Test Strategy document
3 Realization
3 1 Phase Initiation
3 5 Knowledge Transfer
3 14 Value Audits
3 15 Scenario Test #1 - n
3 24 Failover Environment
4 Final Preparation
4 1 Phase Initiation
4 6 Production Cutover
5 Go Live Support
5 1 Phase Initiation
6 Operate
This phase provides initial planning and preparation for the project.
Although each project has its own unique objectives, scope, and
priorities, the deliverables outlined below assist in completing the
initiation and planning steps in an efficient and effective manner.
The purpose of this task is to define the organizational structure, roles and
Mandatory
responsibilities of the project team.
The purpose of this task is to identify and select global company and
external resources for the project in accordance with the required roles, skills
and responsibilities specified in the preceding task. The assignment of
people to roles should also take into account their qualifications and
availability for the whole project time frame.
The purpose of this activity is to collect all input required for the project
charter and document it into a format suitable for both communication
purpose as for formal sign-off purpose, if possible utilizing the accelerator
file(s) provided
The purpose of this activity is to ensure that the correct groupings of
stakeholders have been identified for the project.
The purpose of this activity is to achieve a formal sign-off of the project
charter.
The purpose of this deliverable is to kick-off the project/phase and ensure
that all needed information is shared with the resources for a successful Mandatory
project execution.
The purpose of this task is to prepare the kickoff meeting which will helps
ensure the involvement of the team and other key resources and their
commitment to the project schedule.
The purpose of this activity is to gather the whole project team, including all
remotely involved resources, to kick-off the project or project phase. The
meeting is also used to examine the approach for the specific project phase.
The objective of this task is to review the scope statement document with the
customer project manager and key stakeholders in order to confirm the
scope and obtain approval.
The purpose of this task is to create the work breakdown structure (WBS) for
the project, which is a deliverable-oriented, hierarchical decomposition of the
work to be executed by the project team to complete the project. It is the
Mandatory
basis for the organization and coordination of the project. A WBS consists of
WBS elements that describe project tasks and subtasks to perform within a
defined time period.
The purpose of this activity is to clearly define the acceptance criteria against
which project deliverables and results are measured that have been listed in
the Scope Statement. These should also be updated in the Project Quality
Gate Scorecard. In the context of Agile projects this translates to the
definition of Done for the backlog items that are being delivered in the
project.
Purpose of this task is to obtain customer approval (sign-off)
The purpose of this task is to determine the customers approach for the
identification, adaptation and implementation of new and enhanced business
and technical scenarios. It uses Solution Manager to manage the upgrade
project holistically and effectively end-to-end and allows SAP customers to
better understand and manage the major technical risks and challenges in
an upgrade project, and to make the upgrade project a “non-event for the
business.”
The purpose of this activity is to capture and manage project issues and
risks and changes related to those e.g. changes of project scope, timeline, Mandatory
costs etc.
The purpose of this activity to make sure that project stakeholders are aware
of status and progress of the project including potential disturbances due to Mandatory
existing risks and issues.
The purpose of this deliverable is to present an overview of all planned
change management activities. It guarantees that all activities are related to
Optional
each other as well as to the overall project plan and ensures the
“checkability” of OCM activities.
The purpose of this activity is to collect all required input for the OCM
roadmap and document it in a format suitable for communication and
inclusion into the project management plan
The purpose of this task is to prepare the training strategy and plan. Optional
The purpose of this task is to collect all required information needed for the
Test Policy, and to document it in a format suitable for communication.
The purpose of this task is to make the necessary arrangements for the
execution of the workshop
The purpose of the data migration workshop deliverable is to perform a two-
day scoping workshop to explain the SAP data migration approach and to
understand the customer’s legacy data systems, business priorities, and
technical infrastructure.
The purpose of the data audit is to identify the legacy systems that will
supply data for the SAP applications and to profile the quality of the legacy
data.
The purpose of this task is to prepare the data migration scope and
requirements document that captures the overall scope and requirements of
the data migration effort.
The purpose of this task is to present data migration scope and requirements
document to customer project team and obtain buy in.
The purpose of this task is to assess customer organization for the demands
of data migration process. The outcome of this task is documented current
state of the organization and required target state.
The purpose of this task is to assess customer infrastructure for the needs of
the data migration process. As a result the project team learns about
available tools and identifies any gaps/requirements to acquire tools to
support the migration process.
The purpose of this task is to assess risk for the data migration activities. The
risk assessment focuses on organization, technical risk, data quality risk and
other risks that may impact the data migration activities. During this task the
team prepares mitigation strategies for the individual risk items in the risk
register.
The purpose of this activity to collect input needed for the Data Migration
Approach and Strategy document, in a format suitable for both
communication purpose as well as for formal sign-off purpose.
The purpose of this task is to outline the software components and the
design of the future solution landscape.
The purpose of this task is to describe the concept of how the solution in
scope will be deployed.
The purpose of the interface inventory deliverable is to preliminarily identify
the external systems, applications, and business objects or transactions that
must be integrated with the SAP solution to realize the objectives of the
project
The purpose of this task is to collect necessary information for the interface
inventory document.
The purpose of the initial hardware sizing proposal is to begin the process of
assessing the hardware infrastructure requirements.
The purpose of this task is to completed sizing estimates for the Solution
Manager system and Production and non-Production environments.
The purpose of the project support tools and system setup deliverable is to
establish the basic tools and processes necessary to support the project.
One of the most vital project tools is the SAP Solution Manager, the
centerpiece of SAP’s Application Lifecycle Management tools. The SAP
Solution Manager provides a central point of access for a variety of essential
project support functions, including:
· Solution Implementation – the identification, adaptation, and
implementation of new and enhanced business scenarios. Optional
· Solution Documentation – centralized documentation repository
ensuring the relationship of business process definitions with technical
configuration decisions.
· Change Control Management – synchronized deployment of
application configuration with integrated project control and quality
management.
In addition, customer-specific project management and documentation tools
may require installation and distribution to project team members.
The purpose of this task is to validate all technical system requirements for
delivery of the service or project. The objective is to ensure that all required
technical requirements have been satisfied and work can be performed by
the team.
The purpose of this task is to validate all functional requirements for delivery
of the service or project. The objective is to ensure that all required functional
requirements have been satisfied and work can be performed by the team.
The purpose of this task is to validate that customer has SAP Solution
Manager installed and setup.
The purpose of this task is to validate and ensure a proper Solution Manager
setup.
The purpose of this task is to ensure that the business process structure in
SolMan is supporting the solution documentation and all continued project
activities in the coming phases (business process management, value
management, configuration & development, test, training and cut over).
The purpose of this task is to install SAP GUI on project team computers.
The objective of this task is to validate that the remote connection to SAP is
working and connection can be established. This is both for the SAPGUI as
well as Web Access.
The objective of this task is to prepare for activation of the SAP Best
Practices. This consists of reviewing the Best Practice technical and
functional requirements and ensuring that the target system is on the correct
release and support package level, that all required SAP notes have been
applied, etc.
The purpose of this task is to collect knowledge assets and lessons learned
at the end of each phase of the project that can be reused later by other
projects. Collecting documents, experiences, project highlights and lessons
Optional
learned throughout the duration of the project can help to facilitate the
project by providing quick access and insights into key deliverables from
earlier stages of the project.
The purpose of this task is to pass the Project Quality Gate by conducting a
quality check at critical stages of the project. Project Quality Gates are an
integral part of SAP’s Quality Built In approach for SAP primed, partner or
client led projects. The objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the
process and build quality directly into the project
· To provide a tool to effectively manage project expectations and
monitor customer satisfaction
The purpose of this task is to ensure the involvement of the team and other
key resources and their commitment to the project schedule. The meeting is
also used to examine the approach for the specific project phase.
The purpose of this task is to update the project management plan and the
subsidiary plans based on the changes agreed during the projects change Mandatory
management process.
The purpose of this activity is to assure that the project is executed
according to what was agreed to in project charter, scope statement and
project management plan.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of this activity is to capture and manage project issues and
risks and changes related to those e.g. changes of project scope, timeline, Mandatory
costs etc.
The purpose of this task is to ensure that each contract is closed by verifying
that all work specified in the contractual arrangement was completed, and Mandatory
that all defined deliverables were accepted.
The purpose of the stakeholder analysis deliverable is to detect the level of
acceptance or the general attitude regarding the project on the part of all key
stakeholders, as well as the ways they can influence the project. Execute an Optional
analysis of current state ‘as-is’ and future state ‘to-be’ business process
maps to quantify the delta ‘transition gap’
The purpose of this task is to re-visit the stakeholder identification results,
determine the detailed level of change impacts for the identified stakeholder
(groups) in order to create transparency about the organizational and system
changes.
The purpose of this task is to identify key users needed for the different
areas (depending on the scope of this project).
The purpose of the Change impact analysis deliverable is to ensure that the
organizational and technical changes in business processes have been
Optional
identified and documented by comparing the as-is and the to-be business
processes.
The purpose of this task is to validate the chosen approach with key
stakeholders for the continued project execution.
The purpose of this task is to define the baseline for where organizational
change management starts and against which progress and success of the Optional
OCM-activities are measured.
The purpose of the communication plan deliverable is to summarize all
planned communication measures and to help identify the dependencies
among various activities. The communication plan is aligned to the overall
OCM roadmap and addresses mainly external communication to
stakeholders, key users, end users, and suppliers.
The purpose of this task is to provide a set of key messages to describe the
benefit of the SAP solution and the change impact for every stakeholder
group. Due to the individual goals and interests of stakeholder groups, it is
necessary to define specific key messages for each stakeholder group, for
example to specify what to tell particular employees.
The purpose of this task is to define the communication strategy for the
change management activities.
The purpose of the End User Training Strategy and Plan deliverable is to
develop a high level training plan that provides the recommended approach
Mandatory
and corresponding activities to prepare the end users for using the new
system.
The purpose of this task is to train the key users for the solution in scope
(pre-defined content)
The purpose of this task is to validate and adapt the standard end user
training material being pre-delivered within the solution. (delivery model
3&4).
The purpose of this task is to prepare training content in the system
environment being set up for the project.
This task validates predefined general settings and that these are still
relevant for the scope of the implementation, such as organizational
structures or customer or material masters, and to identify potential gap
between delivered product and customer requirements.esign a solution for
these business objects within the SAP solution. These objects are
associated to processes and reflected in applications so understanding these
relationships is essential for overall integration and cross-process integrity.
This task validates the pre-defined RICEFW Objects (reports, forms etc.).
Additional customization and enhancements should be kept to a minimum.
Business object modeling may also build the foundation for service
modeling, if the project is implementing a service-oriented architecture
(SOA).
The purpose of this task is to capture the design and requirements of the
organizational structure. This should reflect multiple views of a company i.e.
Legal, Fiscal, Functional, Product-oriented, Regional and geographical,
Customer-group, Distribution-channels, Purchasing-channels etc. depending Mandatory
on the process scope.
It is best to store all organizational structure deliverables in the process
hierarchy in SAP Solution Manager.
The purpose of the user role concept is to describe all relevant end-user
roles and corresponding responsibilities from a business point of view. This
includes User role concept overview, User role documents - one per role, Mandatory
Consistent user role name and assignment to defined business organization
model, Corresponding SAP default roles, Mapping rules etc.
The purpose of this task is to define a logical data model for master or
transactional data relevant to the implementation scope across the
application landscape, including both legacy and SAP components.
This will help manage the data relationships and align interfaces correctly.
The purpose of the Detailed Design - Business Scenarios deliverable is the
continuation of process decomposition started in project preparation. This
includes documentation of requirements, solution design for the scenarios Mandatory
and processes. This information is populated in the business process
hierarchy in SAP Solution Manager.
This task identifies requirements on a scenario level that will be refined,
iteratively, during the detailed Business process design. Documentation is
stored in Business Process Hierarchy in Solution Manager.
The purpose of this task is to continue collecting input and finalize the
Scenario Design Document, in a format suitable for both communication
purpose as well as for formal sign-off purpose. The documented business
scenario provides an understanding of the essential processes at the
scenario level (PL1-2). It also builds the foundation for the business blueprint
phase where process levels 3–5 are defined.
The purpose of this deliverable is to design, in detail, the to-be business
process down to activity level (PL 3-5) and to describe gaps where the Mandatory
standard solution does not cover all required functionalities.
This task identifies requirements on a process level that will be refined,
iteratively, during the detailed Business process design. Documentation is
stored in Business Process Hierarchy in Solution Manager.
The purpose of this task is to continue collecting input and finalize the
Business Process Design Document, in a format suitable for both
communication purpose as well as for formal sign-off purpose. The
document provides details of the to-be business process down to activity
level (PL 3-5) and describes the gaps where the standard solution does not
cover all required functionalities.
The purpose of data Security Design is to identify and develop the necessary
architectural designs and plans to support the security requirements.
The purpose of legacy data archive is to make legacy master data not
considered currently active available for reference in a format compatible
with the master data formats of the SAP solution.
The purpose of this task is to establish the framework for legacy data
archiving, meaning the planning for usage of legacy-data archive objects, the
legacy archive specifications, and data retention rules for master-data
archive objects.
The purpose of the Technical Solution Design deliverable is to provide a
detailed technical and integration design of the solution to be implemented,
accounting for all decisions made during the Business Blueprint phase
including business process definitions, integration with external systems, and
physical server deployment.
This task ensures that all solution documentation is made available for the
project team. Preferably the repository for this should be Solution Manager.
This task deals with the installation of 3rd party products needed to realize
scope of the project.
The purpose of this task is to set up users in the development environment.
The objective of this task is to perform any remaining manual configuration
changes in the Development environment.
The objective of this task is to validate the assignment of user role profiles /
authorizations to the test users in the development landscape.
Prepare master data required for a business process
Determine overall test data approach by aligning with the overall data
migration approach. The test data approach will be documented as part of
the testing strategy.
The purpose of this task is to collect knowledge assets and lessons learned
at the end of each phase of the project that can be reused later by other
projects. Collecting documents, experiences, project highlights and lessons
Optional
learned throughout the duration of the project can help to facilitate the
project by providing quick access and insights into key deliverables from
earlier stages of the project.
The purpose of this task is to pass the Project Quality Gate by conducting a
quality check at critical stages of the project. Project Quality Gates are an
integral part of SAP’s Quality Built In approach for SAP primed, partner or
client led projects. The objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the
process and build quality directly into the project
· To provide a tool to effectively manage project expectations and
monitor customer satisfaction
The purpose of this task is to ensure the involvement of the team and other
key resources and their commitment to the project schedule. The meeting is
also used to examine the approach for the specific project phase.
The purpose of this task is to update the project management plan and the
subsidiary plans based on the changes agreed during the projects change Mandatory
management process.
The purpose of this activity is to assure that the project is executed
according to what was agreed to in project charter, scope statement and
project management plan.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of this activity is to capture and manage project issues and
risks and changes related to those e.g. changes of project scope, timeline, Mandatory
costs etc.
The purpose of this activity to make sure that project stakeholders are aware
of status and progress of the project including potential disturbances due to Mandatory
existing risks and issues.
The purpose of Organizational Alignment is to ensure a smooth transition
process towards the new way of working. This includes the alignment of
roles and responsibilities and activities to ensure that all employees are fully
aligned to the goals of the project and organization.
The purpose of this task is to use the results from previous change impact
analysis and the role mapping information (mapping of new business user
Optional
roles to existing roles and organizational structure) and determine an
appropriate transition approach for the business.
The purpose of this task is to get to get complex organizational feedback
regarding the progress and acceptance of the project from the customer’s
view.
The purpose of this task is update communication plan and execute
accordingly
The purpose of this deliverable is to determine the potential issues with the
SAP education strategy and solution before they impact the quality of the
SAP software deployment.
The purpose of this task is to capture feedback on both the training strategy
and approach, determine issues and propose resolutions for identified
issues.
The purpose of the Knowledge Transfer deliverable is to ensure that key
users get a good understanding of the implemented solution.
In this task the SAP project team prepares for training and enablement of the
customer project team to understand the solution and how it is implemented
in their area, as well as trains the key users as defined in the statement of
work.
The purpose of this task is to execute knowledge transfer by means of
solution walkthrough sessions, system demos on scenario and/or process
level, functional reviews etc., etc.
The purpose of the deliverable End User Training Content Enabled is to
ensure availability of end user training material, training environment, Optional
logistics infrastructure and skilled instructors.
The purpose of this task is to prepare master data required for all business
processes' unit and string tests in DEV.
The purpose of this task is to complete configuration of master data in the
system
The purpose of this task is to implement the Core Configuration, write valid
test cases and to document this in Solution Manager.
The purpose of this task is to prepare the test cases
The purpose of this task is to perform unit test for the configuration Optional
The objective of this task is to resolve any issues identified during the
Business Process Unit Test. It is crucial that the issues are re-tested by users
that reported them (or designated re-testers) and that they are confirmed.
The purpose of this task is to perform string test for the configuration Optional
The objective of this task is to resolve any issues identified during the
Process String Test. It is crucial that the issues are re-tested by users that
reported them (or designated re-testers) and that they are confirmed.
The purpose of this task is to implement the Delta Configuration, write valid
test cases and to document this in Solution Manager.
The objective of this task is to develop process documentation for any
changed processes or for any new processes added to the standard.
The objective of this task is to develop process test cases for any changed
processes or for any new processes added to the standard solution.
The purpose of this task is to perform unit and string test for the configuration Optional
The objective of this task is to resolve any issues identified during the Unit
and String Test. It is crucial that the issues are re-tested by users that
reported them (or designated re-testers) and that they are confirmed.
The purpose of this deliverable is to develop and test the RICEFW objects.
Mandatory
Documentation to be stored in Solution Manager.
The purpose of this task is to develop the RICEFW object according to the
functional specification,
The purpose of this task is to document the RICEFW object information in a
technical specification and define the appropriate test case(s).
Documentation is stored in Solution Manager.
The purpose of this task is to perform unit and string test of the
Optional
developments.
The objective of this task is to resolve any issues identified during the
RICEFW object(s) Test. It is crucial that the issues are re-tested by users that
reported them (or designated re-testers) and that they are confirmed.
The purpose of this task is to perform final code review of the development
objects and confirm readiness for transport into QAS.
The purpose of this task is to develop the Enterprise Service according to the
functional specification, document this in a technical specification and define
the appropriate test case(s). Documentation is stored in Solution Manager.
The purpose of this task is to perform value audit according to defined Value
Dashboard, and provide mitigation strategies for identified risks that could
jeopardize the value identified during the business case development.
This task checks that proper governance of master data quality is defined.
The purpose of the preliminary cutover plan task is to document the strategy,
scope and timelines for moving from the as-is solution to the to-be solution
and the hyper care period immediately following go-live. This includes
documenting activities such as the transfer of data from the legacy systems
to the SAP software production system, setting up and initializing the
production system, closing the legacy systems, manually entering certain
data in the new system, setting up and verifying interface connections,
importing transports and all manual configurations.
The purpose of the review of the preliminary cutover plan is to validate the
plan for completeness, dependencies, timing and other constraints. At the
end of the review the project team will have understanding of necessary
adjustments to the preliminary cutover plan.
The purpose of this task is to refine the preliminary cutover plan based on
information the project team learned in the cutover plan review with
customer.
The purpose of Approved Integration Test is to ensure functional correctness.
It test the integration of SAP solutions with non-SAP applications and
Mandatory
interfaces and can be executed in an iterative manner.
The purpose of this task is to define and document integration test cases,
end-to-end customer business process scenarios, according to the test plan.
Test plans and test case documentation is stored in Solution Manager.
The purpose of this task is to document the integration test case outlined in
the integration test plan
The objective of this task is to perform the Integration test according to
previously defined plan. During the test all issues must be logged and
documented in the system for traceability purpose.
The objective of this task is to resolve any issues identified during the
Integration Test. It is crucial that the issues are re-tested by users that
reported them (or designated re-testers) and that they are confirmed.
The purpose of this task is to obtain customer approval (sign-off) of the
integration test.
The purpose of this task is develop the specific architecture, programs, and
processes that support the extraction, validation, harmonization, enrichment,
and cleansing of the legacy data.
The purpose of this task is to execute and validate the manual conversion as
described in the manual data migration approach
The purpose of this task is to visualize the data quality metrics defined in the
data quality plan
The purpose of this task is to load the cleansed legacy data into the SAP
software target structures using a standard SAP load utility such as LSMW.
The purpose of this task is to obtain the results of the various test cycles so
the team can monitor the accuracy and efficiency of the data migration Mandatory
solution.
The purpose of this task is to provide one final assessment at the end of the
Mandatory
realization phase to report on the quality of the converted legacy data
The purpose of this deliverable is to execute the User acceptance test (UAT).
This is the last test cycle of an SAP solution implementation and is an Mandatory
essential part of gaining end-user acceptance of the software system.
The purpose of this task is to define and document UAT test cases according
to the test plan. Test plans and test case documentation is stored in Solution
Manager
The purpose oft his task is to adapt testing tools if needed (e.g. add of field
values and additional security roles) and train project team members, as
usually the test team gets extended before and during the UAT test cycle.
The purpose of this task is to document the integration test case outlined in
the UAT test plan
The objective of this task is to perform the End User Acceptance test
according to previously defined plan. During the test all issues must be
logged and documented in the system for traceability purpose.
The objective of this task is to resolve any issues identified during the User
Acceptance Test. It is crucial that the issues are re-tested by users that Mandatory
reported them (or designated re-testers) and that they are confirmed.
The purpose of this task is to execute the testing, document the results and
obtain customer approval (sign-off)
The purpose of this task is to develop the data archive plan that outlines the
planning for data archiving of the business objects at the customer site.
The purpose of this task is to develop the data archive storage plan needed
for the execution of each data archive run and creates the indexes for each
archive execution.
The purpose of this task is to test the data archive implementation execution
in QAS.
The purpose of the production infrastructure and environment design and
setup deliverable is to install a viable, correctly configured technical
Mandatory
production environment to support productive operations of the delivered
solution.
The purpose of this task is to install and set up the production environment.
The purpose of this task is to build the production (PRD) environment with
changes that have been tested and released from the quality assurance
(QA) environment.
The purpose of this task is to define the approach and plan for Availability
and Continuity Management.
The purpose of this task is to set and execute the identified failure scenarios.
The purpose of this task is to obtain the results from the failover scenario
execution and determine the appropriate mitigation actions for the test
findings.
The purpose of planned Performance and System Test is to checks the
entire system, consisting of databases, applications servers, front ends,
Mandatory
printers etc. The performance test measures the throughput and response
times of the system.
The task defines and documents the identified test cases related to system
and performance test. Outcome is documented in a test plan.
The task defines and documents the identified test cases related to system
and performance test. Outcome is documented in a test plan.
The purpose of this task is to document the test case outlined in the test plan
The purpose of this task is to document the test case outlined in the test plan
The purpose of this task is to execute the performance tests and present the
findings for these tests. The outcome should be formally approved by the
customer.
The objective of this task is to resolve issues identified during the
performance or load testing. Upon resolution the issues need to be re-tested
and confirmed by responsible testers.
The purpose of this task is to obtain customer approval (sign-off)
The purpose of this service is to support the start of production of an SAP
Solution. During this service, SAP service engineers check the solution for
Optional
potential risks and give recommendations ensuring optimal performance and
system availability for core business processes.
The purpose of this task is to perform the first session of the SAP GoingLive
Check.
The service consiste of two sessions - Analysis and Verification, and
includes:
- Verification of the technical capabilities of the production environment
(sizing plausibility)
- Check of system configuration (database, system components)
- Check of version and release compatibility of all involved SAP components
and Plug-Ins
The purpose of this task is to collect knowledge assets and lessons learned
at the end of each phase of the project that can be reused later by other
projects. Collecting documents, experiences, project highlights and lessons
Optional
learned throughout the duration of the project can help to facilitate the
project by providing quick access and insights into key deliverables from
earlier stages of the project.
The purpose of this task is to pass the Project Quality Gate by conducting a
quality check at critical stages of the project. Project Quality Gates are an
integral part of SAP’s Quality Built In approach for SAP primed, partner or
client led projects. The objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the
process and build quality directly into the project
· To provide a tool to effectively manage project expectations and
monitor customer satisfaction
The purpose of this task is to ensure the involvement of the team and other
key resources and their commitment to the project schedule. The meeting is
also used to examine the approach for the specific project phase.
The purpose of this task is to update the project management plan and the
subsidiary plans based on the changes agreed during the projects change Mandatory
management process.
The purpose of this activity is to assure that the project is executed
according to what was agreed to in project charter, scope statement and
project management plan.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of this activity is to capture and manage project issues and
risks and changes related to those e.g. changes of project scope, timeline, Mandatory
costs etc.
The purpose of this activity to make sure that project stakeholders are aware
of status and progress of the project including potential disturbances due to Mandatory
existing risks and issues.
The purpose of this survey is to take the pulse of the organization, prior to
go-live, to determine the general comfort level with the upcoming changes. If
that comfort level is not there, it is critical to determine where additional OCM
work needs to be focused. In addition the check of production support
readiness is to ensure that the resources and processes are in place to
support the solution after cutover.
The purpose of this task is to validate the outcome of the role mapping and
change impact analysis. This is done with the impacted business Optional
stakeholders in order to gain sponsors approval.
The purpose of this task is to ensure the customer establishes the means to
Optional
manage their data in an integrated environment.
This task provide a single defined support approach for monitoring and
measuring the customer’s day-to-day support operations. The following four
topics needs to be covered:
- Exception Handling and Business Process and Interface Monitoring
- Data Volume Management Optional
- Job Scheduling Management
- Transactional Consistency and Data Integrity
This task describes how all SAP technologies can be administered to run a
customer solution efficiently. The execution is mainly done locally but can be Optional
triggered and managed from a central administration system.
The task ensure that the customer establishes the means to manage
Optional
security, roles and authorizations in their productive environment.
The purpose of this task is to extract the knowledge about the scope,
customizations, and business processes of the customer’s production Optional
environment and transfer that knowledge to a long-term SAP support center
This task checks how prepared the people in the organization are with
Optional
regards to the identified changes and received EU training.
This task will confirm that the productive system is ready for Go Live. Optional
The purpose of this task is the loading of production data from legacy
systems into the production environment. Once all preparations and
configurations on both the technical and application levels are completed,
the final productive solution can be set up and data loaded. The solution is
live in a production environment
Purpose of this task is to hand over the finalized implementation project and
it's content, and set up as a productive solution in SAP Solution Manager. Optional
This provides the basis for the follow up activities in the Run Phase.
The purpose of this task is to collect knowledge assets and lessons learned
at the end of each phase of the project that can be reused later by other
projects. Collecting documents, experiences, project highlights and lessons
Optional
learned throughout the duration of the project can help to facilitate the
project by providing quick access and insights into key deliverables from
earlier stages of the project.
The purpose of this task is to pass the Project Quality Gate by conducting a
quality check at critical stages of the project. Project Quality Gates are an
integral part of SAP’s Quality Built In approach for SAP primed, partner or
client led projects. The objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the
process and build quality directly into the project
· To provide a tool to effectively manage project expectations and
monitor customer satisfaction
The purpose of this phase is to provide support for the solution during
the period immediately following production cutover. Exceptional items
such as additional production support, exceptional business
monitoring processes, and extraordinary technical support are planned
and executed in this phase. At the end of the designated extra-care
period, sustaining production support processes planned in final
preparation and executed as part of go-live support become the core
support for continuous improvement in the ongoing solution.
The purpose of this task is to ensure the involvement of the team and other
key resources and their commitment to the project schedule. The meeting is
also used to examine the approach for the specific project phase.
The purpose of this task is to update the project management plan and the
subsidiary plans based on the changes agreed during the projects change Mandatory
management process.
The purpose of this activity is to assure that the project is executed
according to what was agreed to in project charter, scope statement and
project management plan.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of this activity is to capture and manage project issues and
risks and changes related to those e.g. changes of project scope, timeline, Mandatory
costs etc.
The purpose of this activity to make sure that project stakeholders are aware
of status and progress of the project including potential disturbances due to Mandatory
existing risks and issues.
The purpose of knowledge support strategy is to provide an approach for
identifying and addressing ongoing learning needs, required knowledge
support, and processes for managing training for all solution users.
The purpose of EU training during go-live support is to ensure that end users
have adopted the solution, knowledge resources are maintained, and Optional
responses to the end-user acceptance survey are positive.
This purpose of this task is to adapt available training material and make it
suitable for End User training.
This task executes the delivery of EU training as well as capturing feedback
on both the training session and the trainer.
The purpose of this task is to capture feedback on both the training session
and the trainer delivering the material
This task checks how prepared the people in the organization are with
regards to the identified changes and received EU training.
The purpose of the production support and transfer to solution deliverable is
to confirm that the resources and processes are in place to support the
ongoing solution and to complete the steps required to close the project and
finish documentation.
The purpose of this task is to verify that the requirements identified in earlier
sessions are met.
The purpose of the production support and transfer to solution deliverable is
to confirm that the resources and processes are in place to support the
Optional
ongoing solution and to complete the steps required to close the project and
finish documentation.
The purpose of this task is to implement ongoing production support to the
SAP software system users and to monitor and optimize system
performance.
The purpose of this activity is to achieve a closure of all open project issues
which is a prerequisite for the final project closure.
The objective of this task is to resolve any functional issues identified during
the hyper care period after cutover. It is crucial that the issues are re-tested
and confirmed by users that reported them.
The objective of this task is to resolve any technical issues identified during
the hyper care period after cutover. It is crucial that the issues are re-tested
and confirmed by users that reported them.
Purpose of this task is to hand over the finalized implementation project and
it's content, and set up as a productive solution in SAP Solution Manager. Optional
This provides the basis for the follow up activities in the Operate Phase.
The purpose of the End User Acceptance Survey deliverable is to ensure the
end-user acceptance, which is a key indicator of success for any SAP
implementation. The success of a project depends on how usable and
beneficial end users perceive the new processes and systems to be after go-
live. One of the key issues is to identify levels of acceptance and analyze
what cause them to vary.
The result of this task will determine the level of acceptance of the
organization and provides information needed for the analysis of what
causes the acceptance levels to vary.
The purpose of the phase closure and sign-off deliverable is to:
· Ensure that all required deliverables from this phase and the project
are complete and accurate, and close any outstanding issues
Mandatory
· Identify lessons learned during the phase to prepare for formal project
closure
· Capture customer feedback and potential Customer References
The purpose of this task is to collect knowledge assets and lessons learned
at the end of each phase of the project that can be reused later by other
projects. Collecting documents, experiences, project highlights and lessons
Optional
learned throughout the duration of the project can help to facilitate the
project by providing quick access and insights into key deliverables from
earlier stages of the project.
The purpose of this task is to pass the Project Quality Gate by conducting a
quality check at critical stages of the project. Project Quality Gates are an
integral part of SAP’s Quality Built In approach for SAP primed, partner or
client led projects. The objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the
process and build quality directly into the project
· To provide a tool to effectively manage project expectations and
monitor customer satisfaction
_Phase
PM - Project Management
Steering Committee
Definition, Org-Structure, PM - Project Management Project Manager
Roles
OCM - Organizational
Project Manager
Change Management
PM - Project Management Project Manager
Scope Statement
PM - Project Management
Document
Work Breakdown
PM - Project Management Project Manager
Structure (WBS)
PM - Project Management
Project Management
PM - Project Management
Plan(s)
Software System
Configuration Standards, ALM - Application Lifecycle Business Consultant
Enhancement and Management
Modification Standards
PM - Project Management
OCM - Organizational
OCM Roadmap
Change Management
Training - Training
Training - Training
Education Consultant
Training - Training
Business Consultant
VM - Value Management
Business Consultant
Value Audit of Scope VM - Value Management
Data Migration
Approach, Start and DM - Data Migration
Scope
PM - Project Management
_Phase
PM - Project Management
Project Schedule (incl.
PM - Project Management Project Manager
milestones)
PM - Project Management
Project Management
PM - Project Management Project Manager
Plan(s)
OCM - Organizational
Change Management
Education Consultant
Training - Training
Business Consultant
Training - Training
Training - Training
Education Consultant
Training - Training
Education Consultant
Training - Training
Business Blueprint
BPM - Business Process
Documents(Org Application Consultant
Management
Structure)
Business Consultant
VM - Value Management
Development list(incl.
BPM - Business Process
RICEFW, SOA,
Management
Migration)
DA - Data Archiving
DA - Data Archiving Technology Architect
Authorization
TSM - Technical Solution
Requirements and Technology Consultant
Management
Design
Delivery of projects
Results
PM - Project Management
Delivery Acceptance
Protocol
_Phase
PM - Project Management
Project Schedule (incl.
PM - Project Management Project Manager
milestones)
PM - Project Management
Project Management
PM - Project Management Project Manager
Plan(s)
Training - Training
Education Consultant
Training - Training
Training - Training
Education Consultant
Training - Training
Education Consultant
Training - Training
Solution Documentation
(incl. Process list,
BPM - Business Process
Configuration,
Management
Interfaces,
Developments)
Solution Documentation
(incl. Process list,
BPM - Business Process
Configuration,
Management
Interfaces,
Developments)
Solution Documentation
(incl. Process list,
BPM - Business Process
Configuration,
Management
Interfaces,
Developments)
Business Consultant
VM - Value Management
_Milestone
DA - Data Archiving
Test Management
ISM - Test Management
Consultant
Delivery of projects
Results
PM - Project Management
Delivery Acceptance
Protocol
_Phase
PM - Project Management
Project Schedule (incl.
PM - Project Management Project Manager
milestones)
PM - Project Management
Project Management
PM - Project Management Project Manager
Plan(s)
Functional/Technical
Requirements and OCM - Organizational Business Consultant
Production Support Change Management
Processes Defined
Master Data Support
DM - Data Migration Application Consultant
Processes Established
Training - Training
Solution Manager
CutOver - Cut Over
Update, Technology Consultant
Management
Solution Documentation
Delivery of projects
Results
PM - Project Management
Delivery Acceptance
Protocol
_Milestone
_Phase
PM - Project Management
Project Schedule (incl.
PM - Project Management Project Manager
milestones)
PM - Project Management
Project Management
PM - Project Management Project Manager
Plan(s)
PM - Project Management Project Manager
Training - Training
Education Consultant
Training - Training
Go-Live Training
Training - Training
Sessions
Education Consultant
Training - Training
Education Consultant
Training - Training
Support Process
CutOver - Cut Over
Enabled, Governance
Management
Model for Operations
Transition to Standard
Support Processes, ALM - Application Lifecycle
Technology Consultant
System Administration Management
and Control
Solution Manager
ALM - Application Lifecycle
Update, Technology Consultant
Management
Solution Documentation
_Milestone
OCM - Organizational
Change Management
Delivery of projects
Results
PM - Project Management
Delivery Acceptance
Protocol
_Milestone
_Phase
PM - Project Management
Business Consultant
PM - Project Management
Project
The purpose of this activity to make sure that
Communicate Status (Performance
project stakeholders are aware of status and Mand
###9###and progress to project ) Report
progress of the project including potential atory
stakeholders (internal &
disturbances due to existing risks and issues.
external)
The purpose of this deliverable is to present an
overview of all planned change management
Organizational Change activities. It guarantees that all activities are Optio OCM
###
###
Management Roadmap related to each other as well as to the overall nal Roadmap
project plan and ensures the “checkability” of
OCMpurpose
The activities.
of this activity is to collect all
Prepare Organizational required input for the OCM roadmap and
###
###
###Change Management document it in a format suitable for
Roadmap communication and inclusion into the project
management
The purpose ofplan
this deliverable is to develop a
comprehensive training strategy that provides
all team members with a phase-based learning
Project Training
path for acquiring the skills and knowledge
###
### Strategy and Plan
needed to complete the project successfully.
(team + key-users)
This learning path leads to project readiness as
well as certification on the specific applications
the team members will be using.
Prepare training Project Team
The purpose of this task is to prepare the Optio
###
###
###strategy and plan Training Plan
training strategy and plan. nal
document & Schedule
The purpose of this deliverable is to provide an
overview of the SAP software to be
###
### Project Team Training implemented so that all project team members
have an understanding of the SAP solution for
their areas of of
The purpose responsibility.
this task is to educate project
Conduct Agile Training
###
###1 team on Agile implementation approach,
for the Project Team
principles
The purposeandoftechniques.
the business process map is to
derive and agree on the scope for the start of
the business blueprint phase. During Business
blueprinting, the process map builds the Mand Process Map
###
### Business Process Map
foundation for the process hierarchy – a atory Business
decomposition of the process design – which is Process List
reflected as scenarios, processes, and process
steps in SAP Solution Manager.
The purpose of this task is to complete the
Prepare Business
###
###
### Business Process Map with the content
Process Map
reflecting the process scope of the project
Install SAP GUI on The purpose of this task is to install SAP GUI
###
###
###
project team computers on project team computers.
Test Remote Access The objective of this task is to validate that the
and Establish OSS remote connection to SAP is working and
###
###
###
Connection (both GUI connection can be established. This is both for
and Web Access) the SAPGUI as well as Web Access.
Execute Technical
This task deals with the installation of 3rd party
###
###
###Installation of 3rd party
products needed to realize scope of the project.
products
Set up Role assignment
The purpose of this task is to set up users in
###
###
###/ Authorizations / Test
the development environment.
Users in DEV
Validate Role
The objective of this task is to validate the
assignment /
###
###
### assignment of user role profiles / authorizations
Authorizations / Test
to the test users in the development landscape.
Users in DEV
Project
The purpose of this activity to make sure that
Communicate Status (Performance
project stakeholders are aware of status and Mand
###3###and progress to project ) Report
progress of the project including potential atory
stakeholders (internal &
disturbances due to existing risks and issues.
external
coordinate the work between different project
SCRUM teams. SCRUM of SCRUMs meetings
allow teams to discuss their work, focusing
especially on areas of overlap and integration.
The meeting cadence is defined for the entire
Perform Scrum-Of-
project and follows the same structure. Some
###3###Scrums Meeting
teams conduct daily SCRUM of SCRUMs
(Iterative)
meeting while others consider weekly meeting
sufficient. The main driver for the meeting
cadence is the level of collaboration between
the individual SCRUM teams and level of
dependencies between the features built in
The purpose of Organizational Alignment is to
ensure a smooth transition process towards the
new way of working. This includes the
Organizational
###4 alignment of roles and responsibilities and
Alignment
activities to ensure that all employees are fully
aligned to the goals of the project and
The purpose of this task is to use the results
organization.
from previous change impact analysis and the
role mapping information (mapping of new
Execute Role Mapping Optio User Role
###4### business user roles to existing roles and
and Transition Planning nal Document
organizational structure) and determine an
appropriate transition approach for the
business.
The purpose of this task is to get to get
Conduct Sounding complex organizational feedback regarding the
###4###
Board/Pulse Checks progress and acceptance of the project from
the customer’s view.
The purpose of this task is to communicate the
scope and plan for the sprint to the users
Communicate Sprint outside of the core project team. This may
###4###Scope and Plan include end users, key stakeholders, people
(Iterative) external to the project that have interest in
information about the project plans and
The purpose of this task is to communicate the
progress.
sprint results to the users outside of the core
project team. This may include end users, key
Communicate Sprint
###4### stakeholders, people external to the project that
Result (Iterative)
have interest in information about the progress
of the project and accomplishments of the
project team.
Refine and Execute The purpose of this task is update
###4###
Communication Plan communication plan and execute accordingly
Solution
Documentatio
The purpose of the Configured Master Data
n (incl.
Objects 1-n deliverable is to configure the
Configured Master Data Mand Process list,
###8 master data in the SAP software system
Objects #1 - n atory Configuration,
according to the business process requirements
Interfaces,
specified in the business blueprint phase.
Development
s)
Solution
Documentatio
The purpose of the Core Configuration and
n (incl.
Core Configuration and Documentation deliverable is to ensure that the
Mand Process list,
###9 Documentation - configuration is implemented, tested and
atory Configuration,
Process #1 - n documented.
Interfaces,
Development
s)
Complete Core
The purpose of this task is to implement the
Configuration, including
###9### Core Configuration, write valid test cases and to
documentation and test
document this in Solution Manager.
cases
Prepare Unit Test The purpose of this task is to prepare the test
###9###
Cases cases
Prepare String Test The purpose of this task is to prepare the test
###9###
Cases cases
Execute Business The purpose of this task is to perform unit test Optio Test cases &
###9###
Process Unit Test for the configuration nal Results
The objective of this task is to resolve any
issues identified during the Business Process
Perform defect
Unit Test. It is crucial that the issues are re-
###9###resolution for Business
tested by users that reported them (or
Process Unit Test
designated re-testers) and that they are
confirmed.
Execute Business The purpose of this task is to perform string test Optio Test cases &
###9###
Process String Test for the configuration nal Results
Execute Business
The purpose of this task is to perform unit and Optio Test cases &
###10###Process Unit and String
string test for the configuration nal Results
Test Cases
The objective of this task is to resolve any
Perform defect issues identified during the Unit and String Test.
###10###resolution for Unit and It is crucial that the issues are re-tested by
String Test users that reported them (or designated re-
testers) and that they are confirmed.
Development
Enhancement The purpose of this deliverable is to develop list(incl.
Mand
###11 Development - RICEFW and test the RICEFW objects. Documentation RICEFW,
atory
Object #1 - n to be stored in Solution Manager. SOA,
Migration)
Conduct Data Archive The purpose of this task is to test the data
###22###
Implementation Test archive implementation execution in QAS.
The purpose of the production infrastructure
and environment design and setup deliverable Solution
Production Environment Mand
###23 is to install a viable, correctly configured Landscape
(PRD) atory
technical production environment to support Design
productive operations of the delivered solution.
Execute Technical
Installation of SAP The purpose of this task is to install and set up
###23###
Products for PRD the production environment.
Environment
Execute Technical
Upgrade of SAP The purpose of this task is to upgrade the
###23###
Products for PRD production environment.
Environment
Import Configuration The purpose of this task is to build the
and Development production (PRD) environment with changes
###23###
Objects to PRD that have been tested and released from the
Environment quality assurance (QA) environment.
Populate PRD with Test The purpose of this task is to ensure that
###23###Master Data for appropriate master data is available for testing
<SCOPE OPTION> in the production environment (system test).
Prepare and Load
The purpose of this task is to prepare master
master data into PRD
###23### data required for all business processes in
environment for
PRD.
<SCOPE OPTION>
Perform Manual
The purpose of this task is to perform any
Configuration Settings
###23 7 remaining manual configuration changes in the
in PRD for <SCOPE
production environment.
OPTION>
Failover
The purpose of this deliverable is to execute Environment
Optio
###24 Failover Environment the setup of Availability and Continuity Design,
nal
Management (ACM) Setup and
Test Results
Prepare Failover The purpose of this task is to define the
###24###Environment Design approach and plan for Availability and
and Plan Continuity Management.
Set-up Failover
Environment and The purpose of this task is to set and execute
###24###
Execute Identified the identified failure scenarios.
Scenarios
The purpose of this task is to obtain the results
Obtain Failover
from the failover scenario execution and
###24###Environment Test
determine the appropriate mitigation actions for
Results
the test findings.
The purpose of planned Performance and
System Test is to checks the entire system,
System and consisting of databases, applications servers, Mand Test Plans &
###25
Performance Test front ends, printers etc. The performance test atory Results
measures the throughput and response times
of the system.
The task defines and documents the identified
Prepare System Test
###25### test cases related to system and performance
Plan
test. Outcome is documented in a test plan.
The task defines and documents the identified
Prepare Performance
###25### test cases related to system and performance
Test Plan
test. Outcome is documented in a test plan.
Prepare System Test The purpose of this task is to document the test
###25###
Cases case outlined in the test plan
Prepare Performance The purpose of this task is to document the test
###25###
Test Cases case outlined in the test plan
The purpose of this task is to execute the
Execute Performance performance tests and present the findings for
###25###
Tests these tests. The outcome should be formally
approved by the customer.
The objective of this task is to resolve issues
Perform Performance identified during the performance or load
###25###
Test Defect Resolution testing. Upon resolution the issues need to be
re-tested and confirmed by responsible testers.
Obtain Test Results The purpose of this task is to obtain customer
###25###
Sign-off approval (sign-off)
The purpose of this service is to support the
start of production of an SAP Solution. During
this service, SAP service engineers check the
Optio SAP Going
###26 SAP Going Live Check solution for potential risks and give
nal Live Check
recommendations ensuring optimal
performance and system availability for core
business processes.
The purpose of this task is to perform the first
session of the SAP GoingLive Check.
The service consiste of two sessions - Analysis
Perform SAP Going and Verification, and includes:
Live Check - Analysis - Verification of the technical capabilities of the
###26###
Session and schedule production environment (sizing plausibility)
the Verification Session - Check of system configuration (database,
system components)
- Check of version and release compatibility of
all involved SAP components and Plug-Ins
System User
Roles and
Authorization
The purpose of the System User Roles and Administratio
System User Roles and
Authorization Administration deliverable is to Optio n
###27 Authorization
establish an effective operation processes for nal and
Administration
security System
Authenticatio
n
Management
Project
The purpose of this activity to make sure that
Communicate Status (Performance
project stakeholders are aware of status and Mand
###2###and progress to project ) Report
progress of the project including potential atory
stakeholders (internal &
disturbances due to existing risks and issues.
external
The purpose of this survey is to take the pulse
of the organization, prior to go-live, to determine
the general comfort level with the upcoming
Organizational and changes. If that comfort level is not there, it is
###3 Production Support critical to determine where additional OCM work
Readiness Check needs to be focused. In addition the check of
production support readiness is to ensure that
the resources and processes are in place to
support the solution after cutover.
Functional/Te
chnical
The purpose of this task is to validate the
Requirements
Perform Business outcome of the role mapping and change
Optio and
###3###validation and impact analysis. This is done with the impacted
nal Production
Transition Planning business stakeholders in order to gain sponsors
Support
approval.
Processes
Defined
Solution
Purpose of this task is to hand over the
Manager
Initiate Solution finalized implementation project and it's
Optio Update,
###6###Manager Update - content, and set up as a productive solution in
nal Solution
Solution Documentation SAP Solution Manager. This provides the basis
Documentatio
for the follow up activities in the Run Phase.
n
The purpose of this deliverable is to formally
###7 Release Closing close the release and prepare for next release
and/or sprint planning
The purpose meeting.
of this task is to 'groom' the
product backlog. Product Owner Team needs to
detail the user stories to ready them for next
Prepare Product
release/sprint planning meeting. The stories
###7###Backlog for Next
need to meet definition of Ready for Build so
Release/Sprint
they are understood by the SCRUM team and
can be estimated during the sprint planning
The purpose of this task is to conduct
meeting.
retrospective meeting with the project team to
identify potential improvements of the SCRUM
process. The objective of this task is to serve as
continuous improvement mechanism for the
Conduct Release
###7### team to adjust to changing project environment
Retrospective
and needs. The team will select one or two key
improvements to implement in the next iteration
and handles them as user stories that are
added to the product backlog, prioritized and
tracked along with other user stories.
The purpose of this task is to update the
Release and Sprint Plan according to changed
Update the Release priorities and focus of the team. It is
###7###
and Sprint plan accountability of Product Owner to maintain the
Release and Sprint plan and keep it current
during the project.
The purpose of the phase closure and sign-off
deliverable is to:
Delivery of
· Ensure that all required deliverables from
projects
Phase Closure and this phase and the project are complete and
Mand Results
###8 Sign-Off phase accurate, and close any outstanding issues
atory Delivery
Deliverables · Identify lessons learned during the phase
Acceptance
to prepare for formal project closure
Protocol
· Capture customer feedback and potential
Customer References
The purpose of this task is to collect knowledge
assets and lessons learned at the end of each
phase of the project that can be reused later by Project
other projects. Collecting documents, (phase)
Conduct Knowledge Optio
###8### experiences, project highlights and lessons Lessons
Management Gate nal
learned throughout the duration of the project Learned
can help to facilitate the project by providing (internal)
quick access and insights into key deliverables
from earlier
Quality Gatestages of the project.
by conducting a quality check at
critical stages of the project. Project Quality
Gates are an integral part of SAP’s Quality Built
In approach for SAP primed, partner or client
led projects. The objectives of the Project
Quality Gate are:
· To assure that all key deliverables and
Conduct Project Quality
###8### actions of the gate have been completed in
Gate
compliance with recommended practices and to
the customer’s satisfaction
· To enable project management to
continuously communicate the process and
build quality directly into the project
· To provide a tool to effectively manage
project expectations and monitor customer
The purpose of Project Management Review is
to provide a proactive quality assurance review,
Conduct Project
with an impartial analysis of all aspects of the
###8###Management Review
project – across all project management
Service
disciplines, enabling early detection of project
issues with actionable recommendations.
The purpose of this task is to ensure that each
contract is closed by verifying that all work
Manage Fulfilled
###8### specified in the contractual arrangement was
Contracts
completed, and that all defined deliverables
were accepted.
Obtain Customer Sign-
The purpose of this task is to obtain customer
###8###Off for Phase
approval (sign-off)
Completion
This milestone signifies formal transition to
MILESTONE: production environment. Production is up and
###9
Production System Live running, cutover sustainment activities, end-
user on-boarding and support are under way.
The purpose of this phase is to provide
support for the solution during the period
immediately following production cutover.
Exceptional items such as additional
production support, exceptional business
monitoring processes, and extraordinary
technical support are planned and executed
### Go Live Support
in this phase. At the end of the designated
extra-care period, sustaining production
support processes planned in final
preparation and executed as part of go-live
support become the core support for
continuous improvement in the ongoing
The purpose of the phase initiation deliverable
solution.
###1 Phase Initiation is to formally recognize that a new project
phase starts.
Project
Allocate Resources and
The purpose of this task is to confirm resource Mand Schedule
###1###Update Project
availability for the particular phase. atory (incl.
Schedule
milestones)
The purpose of this task is to ensure the
involvement of the team and other key
###1###Perform Kickoff Meeting resources and their commitment to the project
schedule. The meeting is also used to examine
The purpose of
the approach forthis
thedeliverable is to execute
specific project phase.
the project management plan and control and
monitor the work defined in the project scope
statement.
Management plans developed during the
Execution, Monitoring project preparation phase (see deliverable
###2
and Controlling Results “Project Management Plan”) guide the
approach to management, execution, and
control of project activities. The project
manager is responsible for ensuring that the
management plans are applied at the
The purposelevel
appropriate of this task is to update the project
of control. Project
Update Project management plan and the subsidiary plans Mand
###2### Management
Management Plan based on the changes agreed during the atory
Plan(s)
projects change
The purpose management
of this process.
activity is to assure that the
Direct and manage project is executed according to what was
###2###
project execution agreed to in project charter, scope statement
The purposemanagement
and project of this activity is to assure that
plan.
resources are assigned to all scheduled project
Monitor and control
###2### activities (and tasks) and that work is
project activities
progressing and deliverables are produced as
expected.
Risk List
(internal &
The purpose of this activity is to capture and
external),
Manage Issues, Risks manage project issues and risks and changes Mand
###2### Project
and Changes related to those e.g. changes of project scope, atory
Change log,
timeline, costs etc.
Project
Issues log
Project
The purpose of this activity to make sure that
Communicate Status (Performance
project stakeholders are aware of status and Mand
###2###and progress to project ) Report
progress of the project including potential atory
stakeholders (internal &
disturbances due to existing risks and issues.
external
The purpose of EU training during go-live
support is to ensure that end users have Go-Live
Post Go live End-User Optio
###3 adopted the solution, knowledge resources are Training
Training nal
maintained, and responses to the end-user Sessions
acceptance survey are positive.
Prepare End-User This purpose of this task is to adapt available
###3###Training for <SCOPE training material and make it suitable for End
OPTION> User training.
Deliver End-User This task executes the delivery of EU training
###3###Training for <SCOPE as well as capturing feedback on both the
OPTION> training session and the trainer.
The purpose of this task is to capture feedback
Collect Training
###3### on both the training session and the trainer
Evaluations feedback
delivering the material
This task checks how prepared the people in
Perform People
###3### the organization are with regards to the
Readiness assessment
identified changes and received EU training.
The purpose of the production support and
transfer to solution deliverable is to confirm that
SAP Going Live Check the resources and processes are in place to
###4
- Verification Session support the ongoing solution and to complete
the steps required to close the project and
finish documentation.
Conduct SAP Going The purpose of this task is to verify that the
###4###Live Check - Verification requirements identified in earlier sessions are
Session Remote met.
Transition to
The purpose of this task is to ensure knowledge Standard
Complete Transition to transfer regarding the scope, customizations, Support
Optio
###5###Customers Production and business processes in the customer’s Processes,
nal
Support organization production environments to the long-term SAP System
support center team. Administratio
n and Control
Solution
Purpose of this task is to hand over the
Manager
Finalize Solution finalized implementation project and it's
Optio Update,
###5###Manager Update - content, and set up as a productive solution in
nal Solution
Solution Documentation SAP Solution Manager. This provides the basis
Documentatio
for the follow up activities in the Operate Phase.
n
Obtain Solution
Transition to Production Purpose of this task is to obtain customer
###5###
Acceptance Protocol approval (sign-off)
Sign-off
This milestone signifies formal transition from
MILESTONE: Deploy to post production sustainment support to long
###6
Run term support and operation of the new
environment
The purpose of the phase closure and sign-off
deliverable is to:
Delivery of
· Ensure that all required deliverables from
projects
Project Closure and this phase and the project are complete and
Mand Results
###7 Sign-Off Project accurate, and close any outstanding issues
atory Delivery
Deliverables · Identify lessons learned during the phase
Acceptance
to prepare for formal project closure
Protocol
· Capture customer feedback and potential
Customer References
The purpose of this task is to collect knowledge
assets and lessons learned at the end of each
phase of the project that can be reused later by Project
other projects. Collecting documents, (phase)
Conduct Knowledge Optio
###7### experiences, project highlights and lessons Lessons
Management Gate nal
learned throughout the duration of the project Learned
can help to facilitate the project by providing (internal)
quick access and insights into key deliverables
from earlier
Quality Gatestages of the project.
by conducting a quality check at
critical stages of the project. Project Quality
Gates are an integral part of SAP’s Quality Built
In approach for SAP primed, partner or client
led projects. The objectives of the Project
Quality Gate are:
· To assure that all key deliverables and
Conduct Project Quality
###7### actions of the gate have been completed in
Gate
compliance with recommended practices and to
the customer’s satisfaction
· To enable project management to
continuously communicate the process and
build quality directly into the project
· To provide a tool to effectively manage
project expectations and monitor customer
The purpose of Project Management Review is
to provide a proactive quality assurance review,
Conduct Project
with an impartial analysis of all aspects of the
###7###Management Review
project – across all project management
Service
disciplines, enabling early detection of project
issues with actionable recommendations.
The purpose of this task is to ensure that each
contract is closed by verifying that all work
Manage Fulfilled
###7### specified in the contractual arrangement was
Contracts
completed, and that all defined deliverables
were accepted.
The purpose of this activity is to achieve a
Resolve and close open
###7### closure of all open project issues which is a
issues
prerequisite for the final project closure.
The purpose of this activity is to document the
Finalize Project results of the project, both regarding achieved
###7###
Closeout Report objectives, deliverables as well as adherence to
schedule, costs and delivered value.
The purpose of this activity is to formally close
Obtain Sign-off for
the project by obtaining customer signatures on
###7 7 Project Closure and
dedicated deliverables/documents e.g. Project
Results Acceptance
Quality Gate, Project Closeout Report
MILESTONE: Project This milestone marks official closure of the
###8
Complete project
Solution operations are initially set up
during the implementation project. The
primary goal of this phase is to further
optimize and automate the operability of the
solution. Operability is the ability to
### Operate
maintain IT systems in a functioning and
operating condition, guaranteeing systems
availability and required performance levels
to support the execution of the enterprise’s
business operations.
The Operations Maturity Assessment evaluates
Operations Maturity
###1 the SAP customer's support operations to
Assessment
determine areas in need of optimization
_Phase
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
OCM -
Organizational Project
Change Manager
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Application
Management Consultant
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
ALM -
Application
Lifecycle
Management
PM - Project Project
Management Manager
ALM -
Business
Application
Consultant
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ALM -
Business
Application
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Lifecycle
Management
ALM -
Application Application
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Management
Test
ISM - Test Managemen
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TSM - Technical
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TSM - Technical
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TSM - Technical
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ALM -
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Management
TSM - Technical
Application
Solution
Consultant
Management
TSM - Technical
Application
Solution
Consultant
Management
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
OCM -
Organizational
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
Training -
Training
Education
Training -
Consultant
Training
Training -
Training
PM - Project Project
Management Manager
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
VM - Value
Management
Business
VM - Value
Consultant
Management
PM - Project Application
Management Consultant
Business
VM - Value
Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
ISM - Test
Management
DM - Data
Migration
DM - Data Application
Migration Consultant
DM - Data Technology
Migration Architect
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Technology
Migration Architect
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
TSM - Technical
Solution
Management
TSM - Technical
Solution
Solution
Architect
Management
TSM - Technical
Technology
Solution
Architect
Management
TSM - Technical
Solution
Management
TSM - Technical
Technology
Solution
Architect
Management
TSM - Technical
Solution
Management
TSM - Technical
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Solution
Architect
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TSM - Technical
Solution
Management
TSM - Technical
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Management
TSM - Technical
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Consultant
Management
TSM - Technical
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Consultant
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TSM - Technical
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Consultant
Management
TSM - Technical
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Consultant
Management
TSM - Technical
Technology
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Consultant
Management
TSM - Technical
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Consultant
Management
TSM - Technical
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Consultant
Management
TSM - Technical
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Management
TSM - Technical
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Solution
Consultant
Management
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Business
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
_Milestone
_Phase
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
OCM -
Organizational
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
OCM -
Education
Organizational
Consultant
Change
Management
OCM -
Organizational
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
OCM -
Organizational
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
Training -
Training
Education
Training -
Consultant
Training
Education
Training -
Consultant
Training
Training -
Training
Business
Training -
Consultant
Training
Training -
Instructor
Training
Training -
Training
Education
Training -
Consultant
Training
Education
Training -
Consultant
Training
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
Integration
BPM - Business
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Process
t Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
PM - Project Application
Management Consultant
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
PM - Project Application
Management Consultant
VM - Value
Management
Business
VM - Value
Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
Integration
BPM - Business
Developmen
Process
t Consultant
Management
Integration
BPM - Business
Developmen
Process
t Consultant
Management
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Application
Management Consultant
PM - Project Application
Management Consultant
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Project
Process
Manager
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Project
Process
Manager
Management
DM - Data
Migration
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DA - Data
Archiving
DA - Data Technology
Archiving Architect
TSM - Technical
Solution
Management
TSM - Technical
Technology
Solution
Architect
Management
BPM - Business
Technology
Process
Architect
Management
TSM - Technical
Solution
Management
TSM - Technical
Technology
Solution
Consultant
Management
TSM - Technical
Solution
Management
TSM - Technical
Technology
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Consultant
Management
TSM - Technical
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Consultant
Management
TSM - Technical
Technology
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Consultant
Management
TSM - Technical
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Consultant
Management
TSM - Technical
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Consultant
Management
TSM - Technical
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Management
TSM - Technical
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Solution
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Management
TSM - Technical
Application
Solution
Consultant
Management
ISM - Test
Management
PM - Project
Management
PM - Project Application
Management Consultant
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Business
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
_Milestone
_Phase
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Application
Management Consultant
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
OCM -
Organizational
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
OCM -
Business
Organizational
Consultant
Change
Management
Training -
Training
Education
Training -
Consultant
Training
Training -
Training
Education
Training -
Consultant
Training
Education
Training -
Consultant
Training
Education
Training -
Consultant
Training
Training - Education
Training Coordinator
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Process
Management
Integration
BPM - Business
Developmen
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t Consultant
Management
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BPM - Business
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Management
Integration
BPM - Business
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Integration
BPM - Business
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Management
Integration
BPM - Business
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Process
t Consultant
Management
BPM - Business
Process
Management
BPM - Business
Application
Process
Consultant
Management
BPM - Business
Application
Process
Consultant
Management
VM - Value
Management
Business
VM - Value
Consultant
Management
ISM - Test
Management
TSM - Technical
Solution
Management
TSM - Technical
Technology
Solution
Consultant
Management
TSM - Technical
Technology
Solution
Consultant
Management
TSM - Technical
Technology
Solution
Consultant
Management
TSM - Technical
Technology
Solution
Consultant
Management
DM - Data Application
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TSM - Technical
Application
Solution
Consultant
Management
_Milestone
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
CutOver - Cut
Over
Management
OCM -
Organizational Project
Change Manager
Management
OCM -
Organizational Project
Change Manager
Management
DM - Data Application
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CutOver - Cut
Application
Over
Consultant
Management
CutOver - Cut
Project
Over
Manager
Management
CutOver - Cut
Project
Over
Manager
Management
ISM - Test
Management
DM - Data Application
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DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Application
Migration Consultant
DM - Data Technology
Migration Architect
ISM - Test
Management
DA - Data Technology
Archiving Architect
DA - Data Application
Archiving Consultant
DA - Data Application
Archiving Consultant
DA - Data Application
Archiving Consultant
TSM - Technical
Solution
Management
TSM - Technical
Technology
Solution
Consultant
Management
TSM - Technical
Technology
Solution
Consultant
Management
TSM - Technical
Technology
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Consultant
Management
TSM - Technical
Technology
Solution
Consultant
Management
DM - Data Application
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DM - Data Application
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TSM - Technical
Application
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Consultant
Management
TSM - Technical
Solution
Management
TSM - Technical
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Solution
Architect
Management
TSM - Technical
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Consultant
Management
TSM - Technical
Technology
Solution
Consultant
Management
ISM - Test
Management
TSM - Technical
Solution
Management
TSM - Technical
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Consultant
Management
TSM - Technical
Solution
Management
TSM - Technical
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Consultant
Management
TSM - Technical
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Management
TSM - Technical
Technology
Solution
Consultant
Management
TSM - Technical
Technology
Solution
Consultant
Management
BPM - Business
Technology
Process
Consultant
Management
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Business
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
_Milestone
_Phase
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
OCM -
Organizational
Change
Management
OCM -
Business
Organizational
Consultant
Change
Management
DM - Data Application
Migration Consultant
ALM -
Application Technology
Lifecycle Consultant
Management
ALM -
Application Technology
Lifecycle Consultant
Management
TSM - Technical
Technology
Solution
Consultant
Management
ALM -
Application Technology
Lifecycle Consultant
Management
Training -
Training
Training - Education
Training Coordinator
Education
Training -
Consultant
Training
Training - Education
Training Coordinator
OCM -
Education
Organizational
Consultant
Change
Management
ISM - Test
Management
CutOver - Cut
Application
Over
Consultant
Management
DM - Data Application
Migration Consultant
CutOver - Cut
Application
Over
Consultant
Management
CutOver - Cut
Application
Over
Consultant
Management
CutOver - Cut
Application
Over
Consultant
Management
CutOver - Cut
Application
Over
Consultant
Management
CutOver - Cut
Project
Over
Manager
Management
CutOver - Cut
Technology
Over
Consultant
Management
PM - Project
Management
PM - Project Application
Management Consultant
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Business
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
_Milestone
_Phase
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
Training -
Training
Education
Training -
Consultant
Training
Education
Training -
Consultant
Training
Training - Education
Training Coordinator
OCM -
Education
Organizational
Consultant
Change
Management
TSM - Technical
Solution
Management
CutOver - Cut
Technology
Over
Consultant
Management
CutOver - Cut
Over
Management
CutOver - Cut
Technology
Over
Consultant
Management
CutOver - Cut
Project
Over
Manager
Management
CutOver - Cut
Application
Over
Consultant
Management
CutOver - Cut
Technology
Over
Consultant
Management
ALM -
Application Technology
Lifecycle Consultant
Management
ALM -
Application Technology
Lifecycle Consultant
Management
PM - Project Project
Management Manager
_Milestone
PM - Project
Management
PM - Project Project
Management Manager
PM - Project Business
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
PM - Project Project
Management Manager
_Milestone
_Phase
PM - Project
Management
Business
PM - Project
Consultant
Management
PM - Project Project
Management Manager
ALM -
Application
Lifecycle
Management
ALM -
Application Application
Lifecycle Consultant
Management
ALM -
Application
Lifecycle
Management
ALM -
Application Technology
Lifecycle Consultant
Management
ALM -
Application
Lifecycle
Management
ALM -
Application Technology
Lifecycle Consultant
Management
ALM -
Application
Lifecycle
Management
ALM - Test
Application Managemen
Lifecycle t Consultant
Management
ALM -
Application
Lifecycle
Management
ALM -
Application Technology
Lifecycle Consultant
Management
ALM -
Application
Lifecycle
Management
ALM -
Application Technology
Lifecycle Consultant
Management
ALM -
Application
Lifecycle
Management
ALM -
Application Technology
Lifecycle Consultant
Management
ALM -
Application
Lifecycle
Management
ALM -
Application Application
Lifecycle Consultant
Management
ALM -
Application
Lifecycle
Management
ALM -
Application Technology
Lifecycle Consultant
Management
ALM -
Application
Lifecycle
Management
ALM -
Application Technology
Lifecycle Consultant
Management
WBS # WBS item title
1 Project Preparation
1 1 Project Initiation
1 2 Project Governance
1 3 Project Charter
1 3 2 Identify Stakeholders
1 4 Kick-Off Workshop
1 5 Scope Statement
1 16 Interface Inventory
1 16 1 Prepare Interface Inventory document
1 19 Demo Environment
2 Scope Validation
2 1 Phase Initiation
2 3 Stakeholder Analysis
2 7 Scope Validation
2 11 Testing Strategy
3 Realization
3 1 Phase Initiation
3 4 Organizational Alignment
4 Final Preparation
4 1 Phase Initiation
4 5 Production Cutover
5 Go Live Support
5 1 Phase Initiation
5 7 Improvement Roadmap
This phase provides initial planning and preparation for the project. Although
each project has its own unique objectives, scope, and priorities, the
deliverables outlined below assist in completing the initiation and planning
steps in an efficient and effective manner.
The purpose of this project initiation deliverable is to formally recognize that a new
project exists. It supports the decision to accept the project, align stakeholders –
such as clients, customers, and SAP management – around a project and its
scope, provide updated information for planning, and obtain a commitment to
proceed. It ensures alignment between SAP, the customer’s strategic direction, and
the satisfaction of operational requirements.
The purpose of this task is to communicate the delivery model and ensure that the
appropriate mobility arrangements have been made for the consultants
The purpose of this task is to define the organizational structure, roles and
Mandatory
responsibilities of the project team.
The purpose of this task is to identify and select global company and external
resources for the project in accordance with the required roles, skills and
responsibilities specified in the preceding task. The assignment of people to roles
should also take into account their qualifications and availability for the whole
project time frame.
The purpose of this task is to complete the communications management plan. This
document outlines the processes required to ensure timely generation, distribution,
storage, and retrieval of project information.
The purpose of this deliverable is to clearly and explicitly define the objectives of
the proposed project, analyze all possible benefits and quantify benefits in financial
Mandatory
terms. This information and supporting documents align key stakeholders around
the strategic intent of the project.
The purpose of this activity is to collect all input required for the project charter and
document it into a format suitable for both communication purpose as for formal
sign-off purpose, if possible utilizing the accelerator file(s) provided
The purpose of this activity is to ensure that the correct groupings of stakeholders
have been identified for the project.
The purpose of this activity is to achieve a formal sign-off of the project charter.
The purpose of this deliverable is to kick-off the project/phase and ensure that all
Mandatory
needed information is shared with the resources for a successful project execution.
The purpose of this task is to prepare the kickoff meeting which will helps ensure
the involvement of the team and other key resources and their commitment to the
project schedule.
The purpose of this activity is to gather the whole project team, including all
remotely involved resources, to kick-off the project or project phase. The meeting is
also used to examine the approach for the specific project phase.
The objective of this task is to review the scope statement document with the
customer project manager and key stakeholders in order to confirm the scope and
obtain approval.
The purpose of this activity is to clearly define the acceptance criteria against which
project deliverables and results are measured that have been listed in the Scope
Statement. These should also be updated in the Project Quality Gate Scorecard. In
the context of Agile projects this translates to the definition of Done for the backlog
items that are being delivered in the project.
The purpose of the Project Schedule deliverable is to define the work schedule to
be followed, the resources and associated time commitments required for the
project and the phases of the project. The work breakdown structure (WBS) serves
as the foundation for the schedule, the deliverables to be produced and tasks to be
performed, as part of the project. The project budget, including monitoring and
control, outlines all costs associated with the project, including labor, hardware,
software, contracting fees, and facilities.
The purpose of this activity is to create the project/phase schedule and assign
Mandatory
resources to the scheduled activities and tasks.
The purpose of this task is to define a high level release plan, determine the length
and number of sprints per release. During this activity the project team needs to
take into accounts business needs, project objectives & goals, available technical
environment, complexity of the solution, geographical and organizational scope of
the project and other aspects (like seasonality of customer's business). The
outcome of this task is high level release plan that includes key features targeted in
each release and number/duration of sprints (note that the sprint duration should be
fixed for all project teams and should not vary).
The purpose of this activity is to extract all planned workshops during the
project/phase into a schedule that facilitates workshop planning
Purpose of this task is to obtain customer approval (sign-off)
The purpose of this activity is to create project schedule and cost baseline against
Mandatory
which tracking, change management and status reporting is done.
The purpose of the project management plan deliverable is to develop the project
management plan and the subsidiary plans on the basis of the project scope Mandatory
defined in the project charter.
The purpose of this activity is to collect input needed for the project management
plan and document it in a format suitable for both communication purpose as for
formal sign-off purpose, if possible utilizing the accelerator file(s) provided
The purpose of this task is to determine the customers approach for managing
functional and performance testing of SAP-centric business processes to ensure
Optional
validated system behavior after software change events.
The purpose of this deliverable is to execute the project management plan and
control and monitor the work defined in the project scope statement.
Management plans developed during the project preparation phase (see
deliverable “Project Management Plan”) guide the approach to management,
execution, and control of project activities. The project manager is responsible for
ensuring that the management plans are applied at the appropriate level of control.
The purpose of this activity is to assure that the project is executed according to
what was agreed to in project charter, scope statement and project management
plan.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of this activity is to capture and manage project issues and risks and
Mandatory
changes related to those e.g. changes of project scope, timeline, costs etc.
The purpose of this activity to make sure that project stakeholders are aware of
status and progress of the project including potential disturbances due to existing Mandatory
risks and issues.
The purpose of this task is to prepare the training strategy and plan. Optional
Validate and Complete Business Process Map with pre-defined content depending
on delivery model (Industrialized and/or Assemble to Order process content).
The purpose of the data migration approach and Strategy deliverable is to capture
and communicate the approach and strategy for the legacy data migration. This
deliverable is intended to educate the SAP and customer project team members on
Optional
the SAP data migration framework and methodology used to support the data
migration project. In addition, the scope and requirement for data migration should
also be determined
The purpose of this task is to prepare the data migration scope and requirements
document that captures the overall scope and requirements of the data migration
effort.
The purpose of this activity to collect input needed for the Data Migration Approach
and Strategy document, in a format suitable for both communication purpose as
well as for formal sign-off purpose.
The purpose of the technical requirements and design deliverable is to provide the
project with a specification of the target solution from a software component
standpoint. This document is intended to serve as a reference for the rest of the
project team during the Business Blueprint phase.
Optional
Included in this deliverable is the solution landscape deployment plan, which is a
high level description of the overall system landscape approach to be used for the
implementation project.
The purpose of this task is to outline the software components and the design of
the future solution landscape.
The purpose of this task is to describe the concept of how the solution in scope will
be deployed.
The purpose of this task is to completed sizing estimates for the Solution Manager
system and Production and non-Production environments.
The purpose of the project support tools and system setup deliverable is to
establish the basic tools and processes necessary to support the project.
One of the most vital project tools is the SAP Solution Manager, the centerpiece of
SAP’s Application Lifecycle Management tools. The SAP Solution Manager
provides a central point of access for a variety of essential project support
functions, including:
· Solution Implementation – the identification, adaptation, and implementation Optional
of new and enhanced business scenarios.
· Solution Documentation – centralized documentation repository ensuring the
relationship of business process definitions with technical configuration decisions.
· Change Control Management – synchronized deployment of application
configuration with integrated project control and quality management.
In addition, customer-specific project management and documentation tools may
require installation and distribution to project team members.
The purpose of this task is to validate all technical system requirements for delivery
of the service or project. The objective is to ensure that all required technical
requirements have been satisfied and work can be performed by the team.
The purpose of this task is confirm that the access to the Cloud environment is
possible via the customer LAN
The purpose of this task is to validate and ensure a proper Solution Manager setup.
The purpose of this task is to confirm that the Solution Manager can connect to the
SAP application in the Cloud environement (Hybrid approach)
The purpose of this task is to ensure that the business process structure in SolMan
is supporting the solution documentation and all continued project activities in the
coming phases (business process management, value management, configuration
& development, test, training and cut over).
The purpose of this task is to validate that customer has SAP Solution Builder
installed and setup.
The purpose of this task is to install SAP Best Practices solution builder content
add-on, installation data and solution file
The objective of this task is to setup project logistics, systems and infrastructure
that will support delivery of the project. This may include setup of computers, setup
of project team room, telephony, etc.
The purpose of this task is to prepare authorization roles in the systems for the
project team
The purpose of this task is to installed the virtual Pre-Assembled Rapid Deployment
Solution and make it available in the system landscape of the customer.
The purpose of this task is to perform unit test of the activated pre-assembled RDS
solution and to confirm that relevant solution scope and business processes have
been activated without issues.
The purpose of this task is to check that the SAP system is running correctly and to
ensure that the remote service connection is enabled.
The purpose of the phase closure and sign-off deliverable is to:
· Ensure that all required deliverables from this phase and the project are
complete and accurate, and close any outstanding issues
· Identify lessons learned during the phase to prepare for formal project
closure
· Capture customer feedback and potential Customer References
The purpose of this task is to pass the Project Quality Gate by conducting a quality
check at critical stages of the project. Project Quality Gates are an integral part of
SAP’s Quality Built In approach for SAP primed, partner or client led projects. The
objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the process
and build quality directly into the project
· To provide a tool to effectively manage project expectations and monitor
customer satisfaction
This milestone signifies transition for Project Startup activities to Design, Solution
Design Validation activities
The purpose of the phase initiation deliverable is to formally recognize that a new
project phase starts.
The purpose of this task is to confirm resource availability for the particular phase. Mandatory
The purpose of this deliverable is to execute the project management plan and
control and monitor the work defined in the project scope statement.
Management plans developed during the project preparation phase (see
deliverable “Project Management Plan”) guide the approach to management,
execution, and control of project activities. The project manager is responsible for
ensuring that the management plans are applied at the appropriate level of control.
The purpose of this task is to update the project management plan and the
subsidiary plans based on the changes agreed during the projects change Mandatory
management process.
The purpose of this activity is to assure that the project is executed according to
what was agreed to in project charter, scope statement and project management
plan.
The purpose of this task is to plan, setup and conduct various SCRUM meetings in
order to keep the project teams aligned around common vision, share information
amongst the SCRUM teams and align individuals within each team. The purpose of
these standard meetings is to inform others about work that individual team
members do on given day and surface any blockers that team members need help
addressing .
In Agile implementation project the teams conduct following meetings:
1. Daily SCRUM meeting - short (about 15 minutes) session within each SCRUM
team facing the SCRUM board team members report to the team about what they
work on and whether they are encountering any issues that they need help with.
Objective of this session is to inform and align the team work.
2. Regular SCRUM of SCRUMs meeting - session in which SCRUM Masters from
individual SCRUM teams share information about what each SCRUM team works
on, surface any cross team alignment topics and resolve any issues that arise
between the teams. The session is very similar to integration team meetings
conducted in traditional projects. Note: Cadence of these sessions needs to be
calibrated, but they should be done on at least bi-weekly basis. The more often they
are done the shorter they can be.
3. Sprint Demo - the purpose of this meeting is to demonstrate the results of the
sprint to customer and obtain acceptance to release the features developed during
the sprint. The meeting is attended by Product Owner team, End users and
SCRUM team. It is conducted at the end of sprint.
4. Sprint Retrospective - or process improvement meeting is conducted right after
Sprint Demo meeting prior to closing the sprint. The objective of this meeting is for
the SCRUM team to conduct retrospective of the sprint, identify potential
improvements of the process, prioritize and select top improvements to implement
in the next sprint.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of this activity is to capture and manage project issues and risks and
Mandatory
changes related to those e.g. changes of project scope, timeline, costs etc.
The purpose of this task is to ensure that each contract is closed by verifying that
all work specified in the contractual arrangement was completed, and that all Mandatory
defined deliverables were accepted.
The purpose of the stakeholder analysis deliverable is to detect the level of
acceptance or the general attitude regarding the project on the part of all key
stakeholders, as well as the ways they can influence the project. Execute an Optional
analysis of current state ‘as-is’ and future state ‘to-be’ business process maps to
quantify the delta ‘transition gap’
The purpose of this task is to re-visit the stakeholder identification results,
determine the detailed level of change impacts for the identified stakeholder
(groups) in order to create transparency about the organizational and system
changes.
The purpose of this task is to identify key users needed for the different areas
(depending on the scope of this project).
The purpose of the Change impact analysis deliverable is to ensure that the
organizational and technical changes in business processes have been identified Optional
and documented by comparing the as-is and the to-be business processes.
The purpose of this task is to validate the chosen approach with key stakeholders
for the continued project execution.
The purpose of this task is to define the baseline for where organizational change
management starts and against which progress and success of the OCM-activities Optional
are measured.
The purpose of the End User Training Strategy and Plan deliverable is to develop a
high level training plan that provides the recommended approach and Mandatory
corresponding activities to prepare the end users for using the new system.
The purpose of the Project Team Training deliverable is to ensure that the project
team is informed about the way of working during the Blueprint Phase including
usage of Solution Manager for Solution Documentation.
This task validates predefined general settings and that these are still relevant for
the scope of the implementation, such as organizational structures or customer or
material masters, and to identify potential gap between delivered product and
customer requirements.esign a solution for these business objects within the SAP
solution. These objects are associated to processes and reflected in applications so
understanding these relationships is essential for overall integration and cross-
process integrity.
This task validates the pre-defined RICEFW Objects (reports, forms etc.). Additional
customization and enhancements should be kept to a minimum.
This purpose of this task is to analyze identified gaps and additional requirements
and determine effort (and duration) for the realization phase.
The purpose of the legacy data migration deliverables is to develop the designs,
plans, and procedures to support the migration of legacy data during the Mandatory
implementation of the SAP applications.
The purpose of this task is to design the specific architecture, programs, processes,
and tasks required to support the extraction, validation, harmonization, enrichment,
and cleansing of the legacy data.
The purpose of Manual Data Migration design is to develop the approach for
manually bringing legacy data into the SAP database when automated programs
are not available or the data volume does not justify the investment in developing
such programs.
The purpose of this deliverable is to ensure proper set up of a Roles and
Authorizations procedure and approach for the project.
The purpose of this task is to document the authorization requirements at the level
of business scenario and process, to evaluate chosen authorizations concepts Mandatory
against SAP standards and to determine a feasible implementation approach.
This task ensures that all solution documentation is made available for the project
team. Preferably the repository for this should be Solution Manager.
The objective of this task is to validate the assignment of user role profiles /
authorizations to the test users in the development landscape.
The purpose of this deliverable is to create project related test framework, which
gets content input from the existing Test Policy (1.16.), to build a central foundation
around the taken approach (e.g. Test Approach and Methodology, Test Standards
and Guidelines, Test Case Development, Defect Management, Reporting and
Mandatory
Analysis, Roles and Responsibilities)
on functional testing (unit-, string-, integration-, scenario-, user acceptance,
regression testing etc.) and performance testing. The actual test strategy
documentation for functional testing and performance testing have to be separated.
Determine overall test data approach by aligning with the overall data migration
approach. The test data approach will be documented as part of the testing
strategy.
The objective of this task is to communicate the testing strategy (functional and
performance) to the customer project team and validate it.
The purpose of the phase closure and sign-off deliverable is to:
· Ensure that all required deliverables from this phase and the project are
complete and accurate, and close any outstanding issues
Mandatory
· Identify lessons learned during the phase to prepare for formal project
closure
· Capture customer feedback and potential Customer References
The purpose of this task is to pass the Project Quality Gate by conducting a quality
check at critical stages of the project. Project Quality Gates are an integral part of
SAP’s Quality Built In approach for SAP primed, partner or client led projects. The
objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the process
and build quality directly into the project
· To provide a tool to effectively manage project expectations and monitor
customer satisfaction
The purpose of the phase initiation deliverable is to formally recognize that a new
project phase starts.
The purpose of this task is to confirm resource availability for the particular phase. Mandatory
The purpose of this deliverable is to initiate sprint in formal Sprint Planning Meeting.
The purpose of this task is to initiate sprint by selecting the set of user stories that
will be implemented in the sprint (scope of the sprint). During the sprint planning
meeting the SCRUM team estimates the stories and clarifies with product owner
team any questions that may still remain open. The team commits to deliver set of
highest priority stories from the backlog. This meeting formally sets the scope for
the sprint. This meeting is conducted in the beginning of each sprint.
The purpose of this deliverable is to execute the project management plan and
control and monitor the work defined in the project scope statement.
Management plans developed during the project preparation phase (see
deliverable “Project Management Plan”) guide the approach to management,
execution, and control of project activities. The project manager is responsible for
ensuring that the management plans are applied at the appropriate level of control.
The purpose of this task is to ensure consistent planning, execution and monitoring
of sprint activities. This includes:
Team Activities
■ The team performs their sprint tasks as to the sprint backlog, taking priority and
done criteria into account
■ The team attends the Daily Stand-up Meeting. The Daily Stand-up Meeting
serves for information exchange among the team members. It should not exceed
15 minutes and occurs same time same place each day. After the meeting, the
team updates the sprint backlog (what are remaining tasks and efforts). For more
information please refer to the Scrum Meeting Guidelines.
■ Scrum-of Scrum Meetings are conducted to coordinate the work between
different scrum teams. Scrum of Scrum meetings allow teams to discuss their work,
focusing especially on areas of overlap and integration. For more information
please refer to the Scrum Meeting Guidelines
Product Owner Activities
■ Prepares ready-state user stories for the next sprint(s).
■ Aligns expectations and requirements with his business stakeholders.
■ Is available for answering questions from the team.
Scrum Master Activities
■ Makes sure that the Scrum process is followed (organizing and facilitating Daily
Scrums, daily updates of remaining tasks and effort by team, organization of sprint
review and retrospective meetings)
■ Solves blocks and supports team, including escalation.
■ Ensures that management or others do not influence team.
The purpose of this activity is to assure that the project is executed according to
what was agreed to in project charter, scope statement and project management
plan.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of this activity is to capture and manage project issues and risks and
Mandatory
changes related to those e.g. changes of project scope, timeline, costs etc.
The purpose of this activity to make sure that project stakeholders are aware of
status and progress of the project including potential disturbances due to existing Mandatory
risks and issues.
In this task the SAP project team prepares for training and enablement of the
customer project team to understand the solution and how it is implemented in their
area, as well as trains the key users as defined in the statement of work.
The purpose of this task is to execute knowledge transfer for the solution delta
scope by means of solution walkthrough sessions, system demos on scenario
and/or process level, functional reviews etc., etc.
The purpose of the deliverable End User Training Content Enabled is to ensure
availability of end user training material, training environment, logistics Optional
infrastructure and skilled instructors.
The purpose of the Configured Master Data Objects 1-n deliverable is to configure
the master data in the SAP software system according to the business process Mandatory
requirements specified in the business blueprint phase.
The purpose of this task is to prepare master data required for all business
processes' unit and string tests in DEV.
The purpose of this task is to implement the Core Configuration, write valid test
cases and to document this in Solution Manager.
The purpose of this task is to implement the Delta Configuration, write valid test
cases and to document this in Solution Manager.
The objective of this task is to develop process documentation for any changed
processes or for any new processes added to the standard.
The objective of this task is to develop process test cases for any changed
processes or for any new processes added to the standard solution.
The purpose of this task is to perform unit and string test for the configuration Optional
The objective of this task is to resolve any issues identified during the Unit and
String Test. It is crucial that the issues are re-tested by users that reported them (or
designated re-testers) and that they are confirmed.
The purpose of this deliverable is to accommodate all RDS or Service Specific
enhancements, coded assets, etc. Each asset will have separate line item in this Mandatory
structure
The purpose of this service specific <Asset Name> is to <explain purpose of the
extension specific task>….
Note: This task is a place holder for any tasks that are specific to extensions like
reports, interfaces, etc. that are delivered in the service or RDS
The purpose of this deliverable is to develop and test the RICEFW objects.
Mandatory
Documentation to be stored in Solution Manager.
The purpose of this task is to develop the RICEFW object according to the
functional specification,
The purpose of this task is to document the RICEFW object information in a
technical specification and define the appropriate test case(s). Documentation is
stored in Solution Manager.
The purpose of this task is to perform unit and string test of the developments. Optional
The objective of this task is to resolve any issues identified during the RICEFW
object(s) Test. It is crucial that the issues are re-tested by users that reported them
(or designated re-testers) and that they are confirmed.
The purpose of this task is to perform final code review of the development objects
and confirm readiness for transport into QAS.
The purpose of this task is to validate and complete Business Process Procedures
from the blueprint phase.
The purpose of this task is to validate and complete Business Process Procedures
from the blueprint phase.
The purpose of this deliverable is to provide evidence that the scenarios designed
can be supported by the solution implemented.
The purpose of this task is to identify and document applicable test case(s) for the
scenario.
The purpose of this task is to perform scenario test. Optional
The objective of this task is to resolve any issues identified during the scenario
testing. It is crucial that the issues are re-tested by users that reported them (or
designated re-testers) and that they are confirmed.
The purpose of the quality assurance infrastructure and environment design and
setup deliverable is to install a viable, correctly configured technical QA Mandatory
environment that is available for use by the project team to perform QA testing.
The purpose of this task is to install SAP components needed for the realization of
project scope.
The purpose of this task is to build the quality assurance (QA) environment with
changes that have been unit-tested and released from the development
environment.
The purpose of this task is to set up users in the Quality Assurance environment.
The purpose of this task is to prepare master data required for all business
processes in QAS.
The purpose of this task is to prepare transactional data for upload into QAS
The objective of this task is to perform any remaining manual configuration changes
in the Quality Assurance environment.
The purpose of the preliminary cutover plan deliverable is to document the strategy,
scope and timelines for moving from the as-is solution to the to-be solution and the Mandatory
hyper care period immediately following go-live.
The purpose of the preliminary cutover plan task is to document the strategy, scope
and timelines for moving from the as-is solution to the to-be solution and the hyper
care period immediately following go-live. This includes documenting activities such
as the transfer of data from the legacy systems to the SAP software production
system, setting up and initializing the production system, closing the legacy
systems, manually entering certain data in the new system, setting up and verifying
interface connections, importing transports and all manual configurations.
The purpose of this task is to refine the preliminary cutover plan based on
information the project team learned in the cutover plan review with customer.
The purpose of this task is to define and document integration test cases, end-to-
end customer business process scenarios, according to the test plan. Test plans
and test case documentation is stored in Solution Manager.
The purpose of this task is to document the integration test case outlined in the
integration test plan
The objective of this task is to perform the Integration test according to previously
defined plan. During the test all issues must be logged and documented in the
system for traceability purpose.
The objective of this task is to resolve any issues identified during the Integration
Test. It is crucial that the issues are re-tested by users that reported them (or
designated re-testers) and that they are confirmed.
The purpose of this task is to obtain customer approval (sign-off) of the integration
test.
The purpose of the legacy data migration deliverable is to develop, implement, and
test the data migration programs and processes defined in the business blueprint
phase. This activity consists of iterative development and testing cycles focused on
the analysis of data, refinement of business rules, and deployment of migration
programs and processes designed to move, cleanse, transform, and enrich legacy
Mandatory
data required to support the various test cycles and ultimately the production
cutover. The test cycles enable the migration team to improve data quality to an
acceptable production level, develop a detailed cutover sequencing plan, and
exercise data reconciliation and validation processes required to support the
production cutover.
The purpose of this task is to load the cleansed legacy data into the SAP software
target structures using a standard SAP load utility such as LSMW.
The purpose of this deliverable is to execute the User acceptance test (UAT). This
is the last test cycle of an SAP solution implementation and is an essential part of Mandatory
gaining end-user acceptance of the software system.
The purpose of this task is to define and document UAT test cases according to the
test plan. Test plans and test case documentation is stored in Solution Manager
The purpose of this task is to document the integration test case outlined in the
UAT test plan
The objective of this task is to perform the End User Acceptance test according to
previously defined plan. During the test all issues must be logged and documented
in the system for traceability purpose.
The objective of this task is to resolve any issues identified during the User
Acceptance Test. It is crucial that the issues are re-tested by users that reported Mandatory
them (or designated re-testers) and that they are confirmed.
The purpose of this task is to execute the testing, document the results and obtain
customer approval (sign-off)
The purpose of the production infrastructure and environment design and setup
deliverable is to install a viable, correctly configured technical production Mandatory
environment to support productive operations of the delivered solution.
The purpose of this task is to install and set up the production environment.
The purpose of this task is to build the production (PRD) environment with changes
that have been tested and released from the quality assurance (QA) environment.
The purpose of planned Performance and System Test is to checks the entire
system, consisting of databases, applications servers, front ends, printers etc. The Mandatory
performance test measures the throughput and response times of the system.
The task defines and documents the identified test cases related to system and
performance test. Outcome is documented in a test plan.
The purpose of this task is to document the test case outlined in the test plan
The objective of this task is to resolve issues identified during the performance or
load testing. Upon resolution the issues need to be re-tested and confirmed by
responsible testers.
The purpose of this service is to support the start of production of an SAP Solution.
During this service, SAP service engineers check the solution for potential risks and
Optional
give recommendations ensuring optimal performance and system availability for
core business processes.
The purpose of this task is to perform the first session of the SAP GoingLive Check.
The service consiste of two sessions - Analysis and Verification, and includes:
- Verification of the technical capabilities of the production environment (sizing
plausibility)
- Check of system configuration (database, system components)
- Check of version and release compatibility of all involved SAP components and
Plug-Ins
The purpose of this task is to pass the Project Quality Gate by conducting a quality
check at critical stages of the project. Project Quality Gates are an integral part of
SAP’s Quality Built In approach for SAP primed, partner or client led projects. The
objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the process
and build quality directly into the project
· To provide a tool to effectively manage project expectations and monitor
customer satisfaction
The purpose of the phase initiation deliverable is to formally recognize that a new
project phase starts.
The purpose of this task is to confirm resource availability for the particular phase. Mandatory
The purpose of this deliverable is to execute the project management plan and
control and monitor the work defined in the project scope statement.
Management plans developed during the project preparation phase (see
deliverable “Project Management Plan”) guide the approach to management,
execution, and control of project activities. The project manager is responsible for
ensuring that the management plans are applied at the appropriate level of control.
The purpose of this activity is to assure that the project is executed according to
what was agreed to in project charter, scope statement and project management
plan.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of this activity is to capture and manage project issues and risks and
Mandatory
changes related to those e.g. changes of project scope, timeline, costs etc.
The purpose of this activity to make sure that project stakeholders are aware of
status and progress of the project including potential disturbances due to existing Mandatory
risks and issues.
The objective of this task is to deliver end user training to identified end user groups
according to the previously developed training schedule.
The purpose of this task is to prepare and execute the system tests. The
outcome/results should be approved by the customer.
This task verifies that master data support is set up and process is operational Mandatory
The purpose of this task is to complete the Cut Over plan with results obtained from
Mandatory
the Go Live simulations.
The objective of this task is to perform all the cutover preparation activities
remaining to be closed prior to cutover weekend. The detailed cutover plan
contains the complete listing of all pre-cutover activities, their dependencies,
owners, and timing.
This task will confirm that the productive system is ready for Go Live. Optional
The purpose of this task is the loading of production data from legacy systems into
the production environment. Once all preparations and configurations on both the
technical and application levels are completed, the final productive solution can be
set up and data loaded. The solution is live in a production environment
The purpose of this task is to pass the Project Quality Gate by conducting a quality
check at critical stages of the project. Project Quality Gates are an integral part of
SAP’s Quality Built In approach for SAP primed, partner or client led projects. The
objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the process
and build quality directly into the project
· To provide a tool to effectively manage project expectations and monitor
customer satisfaction
The purpose of this phase is to provide support for the solution during the
period immediately following production cutover. Exceptional items such as
additional production support, exceptional business monitoring processes,
and extraordinary technical support are planned and executed in this phase.
At the end of the designated extra-care period, sustaining production support
processes planned in final preparation and executed as part of go-live
support become the core support for continuous improvement in the ongoing
solution.
The purpose of the phase initiation deliverable is to formally recognize that a new
project phase starts.
The purpose of this task is to confirm resource availability for the particular phase. Mandatory
The purpose of this deliverable is to execute the project management plan and
control and monitor the work defined in the project scope statement.
Management plans developed during the project preparation phase (see
deliverable “Project Management Plan”) guide the approach to management,
execution, and control of project activities. The project manager is responsible for
ensuring that the management plans are applied at the appropriate level of control.
The purpose of this activity is to assure that resources are assigned to all
scheduled project activities (and tasks) and that work is progressing and
deliverables are produced as expected.
The purpose of EU training during go-live support is to ensure that end users have
adopted the solution, knowledge resources are maintained, and responses to the Optional
end-user acceptance survey are positive.
This purpose of this task is to adapt available training material and make it suitable
for End User training.
This task executes the delivery of EU training as well as capturing feedback on both
the training session and the trainer.
The purpose of the production support and transfer to solution deliverable is to
confirm that the resources and processes are in place to support the ongoing
solution and to complete the steps required to close the project and finish
documentation.
The purpose of this task is to verify that the requirements identified in earlier
sessions are met.
The purpose of the production support and transfer to solution deliverable is to
confirm that the resources and processes are in place to support the ongoing
Optional
solution and to complete the steps required to close the project and finish
documentation.
The purpose of this task is to implement ongoing production support to the SAP
software system users and to monitor and optimize system performance.
This milestone signifies formal transition from post production sustainment support
to long term support and operation of the new environment
The purpose of this task is to collect knowledge assets and lessons learned at the
end of each phase of the project that can be reused later by other projects.
Collecting documents, experiences, project highlights and lessons learned Optional
throughout the duration of the project can help to facilitate the project by providing
quick access and insights into key deliverables from earlier stages of the project.
The purpose of this task is to pass the Project Quality Gate by conducting a quality
check at critical stages of the project. Project Quality Gates are an integral part of
SAP’s Quality Built In approach for SAP primed, partner or client led projects. The
objectives of the Project Quality Gate are:
· To assure that all key deliverables and actions of the gate have been
completed in compliance with recommended practices and to the customer’s
satisfaction
· To enable project management to continuously communicate the process
and build quality directly into the project
· To provide a tool to effectively manage project expectations and monitor
customer satisfaction
The purpose of this activity is to achieve a closure of all open project issues which
is a prerequisite for the final project closure.
The purpose of this activity is to document the results of the project, both regarding
achieved objectives, deliverables as well as adherence to schedule, costs and
delivered value.
The purpose of this activity is to formally close the project by obtaining customer
signatures on dedicated deliverables/documents e.g. Project Quality Gate, Project
Closeout Report
Solution operations are initially set up during the implementation project. The
primary goal of this phase is to further optimize and automate the operability
of the solution. Operability is the ability to maintain IT systems in a
functioning and operating condition, guaranteeing systems availability and
required performance levels to support the execution of the enterprise’s
business operations.
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Solution Implementation area.
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Template Management area.
Functional and performance testing of SAP-centric business processes to ensure
validated system behavior after software change events
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Test Management area.
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Change Control Management area.
Enables a centralized and common incident and issue message processing in
multiple organization levels
Offers a communication channel with all relevant stakeholders of an incident. The
process includes business user, SAP experts@customer, SAP Service&Support
and Partner Support employees.
Is integrated in all ALM processes of SAP Solution Manager, in any SAP Business
Suite solution and could be connected to an Non-SAP Help Desk application
Includes follow up activities as knowledge research, root cause analysis or Change
Management
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Incident Management area.
Represents all capabilities for monitoring, alerting, analysis and administration of
SAP solutions
Allows customers to reduce TCO by predefined content and centralized tools for all
aspects of operations in SAP Solution Manager
Provides End-to-End reporting functionality either out-of-the-box or individually
created by customers
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Technical Operations area.
SAP Business Process Integration & Automation Management (BPIAM) comprises
the most important application related operations topics necessary to ensure the
smooth and reliable flow of the core business processes to meet a company's
business requirements.
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Process Operations area.
SAP Notes provide a solution for known issues. SAP Notes are usually applied
upon request (e.g. current incident in productive environment, information from SAP
about potential issue (Hot News, Security Notes)).
SAP Notes are collected and released as Support Packages. Support Packages
are applied to SAP solutions to comply with legal requirements or run on latest
technology.
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Maintenance Management area.
Is the identification, adaptation and implementation of new and enhanced business
and technical scenarios
Uses the SAP Solution Manager to manage the upgrade project holistically and
effectively end-to-end
Allows SAP customers to better understand and manage the major technical risks
and challenges in an upgrade project, and to make the upgrade project a “non-
event for the business.”
Re-visit result of ALM roadmap workshop from the project preparation, lessons
learned findings from the implementation project and determine if potential gaps
exist for the Upgrade Management area.
Q-Gate Key Deliverable Work Stream Accountable Role
_Phase
PM - Project Management
PM - Project Management
Steering Committee
Definition, Org-Structure, PM - Project Management Project Manager
Roles
Scope Statement
PM - Project Management
Document
PM - Project Management
Project Management
PM - Project Management
Plan(s)
PM - Project Management Project Manager
Software System
Configuration Standards, ALM - Application Lifecycle Business Consultant
Enhancement and Management
Modification Standards
PM - Project Management
Project (Performance)
Report (internal & PM - Project Management Project Manager
external)
Training - Training
Training - Training
PM - Project Management
_Milestone
_Phase
PM - Project Management
Project Schedule (incl.
PM - Project Management Project Manager
milestones)
PM - Project Management
Project Management
PM - Project Management Project Manager
Plan(s)
Project (Performance)
PM - Project Management Project Manager
Report (internal & external
Training - Training
Business Consultant
Training - Training
Authorization
TSM - Technical Solution
Requirements and Design Technology Consultant
Management
_Milestone
_Phase
PM - Project Management
PM - Project Management
PM - Project Management Application Consultant
Project (Performance)
PM - Project Management Project Manager
Report (internal & external
Solution Documentation
(incl. Process list, BPM - Business Process
Configuration, Interfaces, Management
Developments)
BPM - Business Process
Application Consultant
Management
BPM - Business Process
Application Consultant
Management
Solution Documentation
(incl. Process list, BPM - Business Process
Configuration, Interfaces, Management
Developments)
BPM - Business Process
Application Consultant
Management
Solution Documentation
(incl. Process list, BPM - Business Process
Configuration, Interfaces, Management
Developments)
BPM - Business Process
Application Consultant
Management
Solution Documentation
(incl. Process list, BPM - Business Process
Configuration, Interfaces, Management
Developments)
BPM - Business Process
Application Consultant
Management
BPM - Business Process
Application Consultant
Management
_Milestone
Delivery of projects
Results
PM - Project Management
Delivery Acceptance
Protocol
_Phase
PM - Project Management
Project Schedule (incl.
PM - Project Management Project Manager
milestones)
PM - Project Management
Project (Performance)
PM - Project Management Project Manager
Report (internal & external
Training - Training
Delivery of projects
Results
PM - Project Management
Delivery Acceptance
Protocol
_Milestone
_Phase
PM - Project Management
Project Schedule (incl.
PM - Project Management Project Manager
milestones)
PM - Project Management
_Milestone
PM - Project Management
Delivery of projects
Results
PM - Project Management
Delivery Acceptance
Protocol
PM - Project Management
Business Consultant
PM - Project Management