Professional Documents
Culture Documents
SERVICE GUIDE
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Revision History
Refer to the following table for the updates made to this service guide.
Service guide files and updates are available on the ACER/CSD Website. For more
information, go to http://csd.acer.com.tw.The information in this guide is subject to change
without notice.
Copyright
Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer
Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
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Conventions
The following conventions are used in this manual:
! WARNING:
Indicates a potential for personal injury.
! CAUTION:
Indicates a potential loss of data or damage to equipment.
+ IMPORTANT:
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
+ IMPORTANT:
Follow local regulations for battery and circuit board disposal. Batteries and
Circuit Boards >10 cm² have been highlighted with a yellow rectangle.
Example:
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General Information 0
This service guide provides all technical information relating to the basic configuration for Acer
global product offering. To better fit local market requirements and enhance product
competitiveness, your regional office may have decided to extend the functionality of a
machine (such as add-on cards, modems, or extra memory capabilities). These localized
features are not covered in this generic service guide. In such cases, contact your regional
offices or the responsible personnel/channel to provide further technical details.
When ordering FRU parts:
Check the most up-to-date information available on your regional Web or channel. If, for
whatever reason, a part number change is made, it may not be noted in this printed service
guide.
Acer-authorized Service Providers:
Your Acer office may have a different part number code than those given in the FRU list in this
service guide. The list provided by your regional Acer office must be used to order FRU parts
for repair and service of customer machines.
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CHAPTER 1
Hardware Specification
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LAN Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Hard Disk Drive (AVL components). . . . . . . . . . . . . . . . . . . . . 1-29
LED 14.0”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
LCD Inverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Display Supported Resolution (LCD Supported Resolution) . . 1-32
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Display Supported Resolution (GPU Supported Resolution). . 1-33
Bluetooth Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Bluetooth Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Wireless Module 802.11b/g/n . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
VRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
eSATA Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
System LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
System DMA Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
System Interrupt Specification . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
System IO Address Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41
System IO Address Specifications. . . . . . . . . . . . . . . . . . . . . . 1-42
CHAPTER 2
System Utilities
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Miscellaneous Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Using Boot Sequence Selector . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Using Boot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Using DMITools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Using LAN MAC EEPROM Utility . . . . . . . . . . . . . . . . . . . . . . 2-30
CHAPTER 3
Machine Maintenance
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Screw Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Maintenance Flowchart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Battery Pack Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Battery Pack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Dummy Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Dummy Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Hard Disk Drive (HDD) Module Removal . . . . . . . . . . . . . . . 3-9
HDD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Dual In-Line Memory Module (DIMM) Removal . . . . . . . . . 3-12
DIMM Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Keyboard Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Keyboard Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Upper Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Upper Cover Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
MSATA SSD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . 3-21
MSATA SSD Module Installation . . . . . . . . . . . . . . . . . . . . . . 3-21
Bluetooth Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Bluetooth Module Installation . . . . . . . . . . . . . . . . . . . . . . . 3-22
Universal Serial Bus (USB) Module Removal . . . . . . . . . . . . . 3-23
USB Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
WLAN Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
WLAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Mainboard Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Mainboard Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
RTC Battery Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
RTC Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
FAN Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
FAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Thermal Module Assembly Removal . . . . . . . . . . . . . . . . . . . 3-30
Thermal Module Assembly Installation. . . . . . . . . . . . . . . . . 3-31
Speakers Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Speakers Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Microphone Set Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
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Microphone Set Installation . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Function Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Function Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Touchpad Button Assembly Removal . . . . . . . . . . . . . . . . . . 3-35
Touchpad Button Assembly Installation . . . . . . . . . . . . . . . . 3-35
LCD (Liquid Crystal Display) Module Removal . . . . . . . . . . . 3-36
LCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Kensington Lock Bracket Removal . . . . . . . . . . . . . . . . . . . . 3-38
Kensington Lock Bracket Installation . . . . . . . . . . . . . . . . . . 3-38
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Wireless Function Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Thermal Unit Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
MSATA SDD test Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Cosmetic Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
CHAPTER 5
Jumper and Connector Locations
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CHAPTER 6
FRU List
CHAPTER 7
Model Definition and Configuration
CHAPTER 8
Test Compatible Components
CHAPTER 9
Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
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CHAPTER 1
Hardware Specification
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LCD Inverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Display Supported Resolution (LCD Supported Resolution) . . 1-32
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Display Supported Resolution (GPU Supported Resolution). . 1-33
Bluetooth Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Bluetooth Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Wireless Module 802.11b/g/n . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
VRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
eSATA Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
System LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
System DMA Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
System Interrupt Specification . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
System IO Address Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41
System IO Address Specifications. . . . . . . . . . . . . . . . . . . . . . 1-42
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Hardware Specifications and Configurations 0
Features 0
Operating System 0
®
Intel Core™ i7-2637M/i7-2677M processor (4 MB L3 cache, 1.70/1.80 GHz with
Turbo Boost up to 2.8 GHz, DDR3 1333 MHz, 17 W), supporting Intel® 64 architecture,
Intel® Smart Cache
®
Intel Core™ i3-2357M (3 MB L3 cache, 1.30 GHz with Turbo Boost up to 2.30 GHz,
DDR3 1333 MHz, 17 W), supporting Intel® 64 architecture, Intel® Smart Cache
®
Intel Core™ i5-2467M/i5-2557M processor (3 MB L3 cache, 1.60/1.70 GHz with
Turbo Boost up to 2.70 GHz, DDR3 1333 MHz, 17 W), supporting Intel® 64
architecture, Intel® Smart Cache
Mobile Intel® UM67 Express Chipset
Memory 0
Display 0
Audio 0
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Graphics 0
TravelMate 8481/8481T 0
®
Intel HD Graphics 3000 with 128 MB of dedicated system memory, supporting
Microsoft® DirectX® 10.1
Dual independent display support
TravelMate 8481G/8481TG 0
®
NVIDIA GeForce® 520 with NVIDIA® Optimus™ technology, up to 40952 MB of
TurboCache™ (1024 MB of dedicated DDR3 VRAM, up to 3071 MB of shared system
memory), supporting
Storage 0
Webcam 0
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Wireless and Networking 0
WLAN:
®
Intel Centrino® Advanced-N 6205, 802.11a/g/n Wi-Fi CERTIFIED™ with Acer
Nplify™, featuring MIMO technology
Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™
Acer InviLink™ 802.11b/g Wi-Fi CERTIFIED™
Supporting Acer SignalUp™ wireless technology
WPAN:
Bluetooth® 3.0+HS
®
Bluetooth 2.1+EDR
LAN:
Gigabit Ethernet, Wake-on-LAN ready
Security 0
Dimensions
328.7 (W) x 239.9 (D) x 18/22.3 (H) mm (12.94 x 9.44 x 0.7/0.87 inches)
Weight
1.7 kg (3.747 lbs.) with 8-cell battery pack
TravelMate 8481/8481G 0
ACPI 3.0 CPU power management standard: supports Standby and Hibernation
power-saving modes
ENERGY STAR®
Power adapter
3-pin 65 W AC adapter:
108 (W) x 46 (D) x 29.5 (H) mm (4.25 x 1.81 x 1.16 inches)
225g (0.49 lbs.) with 180 cm DC cable
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Battery
TravelMate 8481 0
TravelMate 8481G 0
TravelMate 8481T 0
TravelMate 8481TG 0
Keyboard
86-/88/91-key Acer FineTouch™ keyboard with international language support
Touchpad
Next-generation oversized multi-gesture touchpad, featuring three-finger press, flip and
swipe, in addition to two-finger scroll, pinch and rotate.
Media keys
Media control keys (printed on keyboard): play/pause, stop, previous, next, volume up,
volume down
Control keys
Acer programmable key
Acer Bio-Protection fingerprint reader
Acer Back-up key
Acer InstantView key
Mic mute key
Wireless on/off switch
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Input and Output 0
TravelMate 8481/8481G/8481TG 0
System Compliance 0
®
Wi-Fi
ACPI 3.0
Mobile PC 2002
DMI 2.0
ENERGY STAR®
EPEAT Silver
TravelMate 8481G/8481TG 0
Warranty 0
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Environment 0
Temperature
Operating: 5°C to 35°C
Non-operating: -20°C to 65°C
Humidity (non-condensing)
Operating: 20% to 80%
Non-operating: 20% to 80%
Software 0
Productivity
Acer Backup Manager
Acer ePower Management
Acer eRecovery Management
Acer PowerSmart Manager
®
Adobe Flash® Player 10.1
Adobe® Reader® 9.1
Bing™ Bar
NewsXpresso™
®
Microsoft Office 2010 preloaded (purchase a product key to activate)
®
Microsoft Office Starter 2010
Norton™ Online Backup
Security
Acer Proshield
Absolute Data Protect (EMEA/PA only)
®
McAfee Internet Security Suite Trial
InstantOn
InstantView
Multimedia
®
Corel WinDVD
NTI Media Maker™
Communication and ISP
Acer Crystal Eye
Acer Video Conference Manager
®
Microsoft Silverlight™
Skype™
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Web links and utilities
Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden,
UK only)
Acer Identity Card
Acer Registration
Acer Updater
®
eBay shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only)
Netflix shortcut1 (US only)
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Notebook Tour 0
Top View 0
3 8
5
6
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Table 1-1. Top View (Continued)
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Closed Front View 0
1 2 3
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Left View 0
1 2 3 4 5 6
4 USB 2.0 / eSATA port Connects to USB 2.0 or eSATA devices (only for
certain models).
NOTE:
If you plug in an eSATA device you will have
three USB ports available.
5 USB 3.0 port Connects to USB devices.
A USB 3.0 port can be distinguished by its blue
connector.
6 Microphone jack Accepts inputs from external microphones.
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Right View 0
1 2 3
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Base View 0
1
6
2
3 5
3 Hard disk bay Houses the computer's hard disk (secured with
screws).
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Touchpad Basics 0
3 2
Function Main TouchPad (1) Right Button (2) Left Button (3)
Execute Tap twice (at the same speed Quickly click twice.
as double-clicking a mouse
button).
Select Tap once. Click once.
Drag Tap twice (at the same speed Click and hold, then
as double-clicking a mouse use finger on the
button); rest your finger on the Touchpad to drag the
TouchPad on the second tap cursor.
and drag the cursor.
Access context Click once.
menu
NOTE:
When using the TouchPad, keep it - and fingers - dry and clean. The TouchPad is sensitive
to finger movement; hence, the lighter the touch, the better the response. Tapping too hard
will not increase the TouchPad’s responsiveness.
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Using the Keyboard 0
The keyboard has three lock keys which can be toggled on and off. (Table 1-7)
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by
small characters located on the upper right corner of the key caps. To simplify the keyboard
legend, cursor-control key symbols are not printed on the keys. (Table 1-8)
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Windows Keys 0
Application key
Key Description
Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start
key button; it launches the Start menu. It can also be used with other keys to
provide a variety of functions.
Functions supported by Windows XP, Windows Vista, and Windows 7:
< >: Open or close the Start menu
< > + <R>: Open the Run dialog box
< > + <M>: Minimizes all windows
<SHIFT> + < > + M: Undo minimize all windows
< > + <F1>: Show the help window
< > + <E>: Open Windows Explorer
< > + <F>: Search for a file or folder
< > + <D>: Show the desktop
<CTRL> + < > + <F>: Search for computers (if you are on a network)
< > + <L>: Lock your computer (if you are connected to a network
domain), or switch users (if you're not connected to a network domain)
<CTRL> + < > + <TAB>: Moves focus from Start menu, to the Quick
Launch toolbar, to the system tray (use RIGHT ARROW or LEFT ARROW to
move focus to items on the Quick Launch toolbar and the system tray)
< > + <TAB>: Cycle through programs on the taskbar
< > + <BREAK>: Display the System Properties dialog box
Functions supported by Windows XP:
< > + <BREAK>: Show the System Properties dialog box
< > + <U>: Open Ease of Access Center
Application key This key has the same effect as clicking the right mouse button; it opens the
application's context menu.
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Hotkeys 0
Hotkeys or key combinations can be used to access most of the computer's controls like
screen brightness and volume output.
To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey
combination.
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Table 1-10. Keyboard Hotkeys (Continued)
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100MHz PCI-E 2.0x16 5GT/s PER LANE
PEG(DIS) Intel Memory BUS(DDRIII)
133MHz Dual Channel 204pin DDRIII-SO-DIMM X2
HDMI Conn. (VGA) Nvidia Sandy Bridge BANK 0, 1, 2, 3
N12P GV 1.5V DDRIII 1066/1333
Processor
Figure 1-9.
ULV
(UMA) BGA1023
Conn 33MHz
port 3 TPM
SA1? P18ER28PVMK
mSATA ENE KB930
Conn. Headphone Jack x1
Int. Speaker
Microphone Jack x1
Touch Pad Int.KBD
SPI ROM
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Specification Tables 0
Computer specifications
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System Board Major Chips
Item Specification
Core logic INTEL BD82UM67 PCH FCBGA-989P
VGA NVIDIA N12P-GV FCBGA-973P
LAN Broadcom BCM57761B0KMLG for Giga LAN Controller
Super I/O controller KB930QF A1 LQFP 128P KB CONTROLLER
USB 3.0 NEC UPD720200AF1-DAP-A FBGA 176P
TPM ST SA19NP18ER28PVMK TSSOP 28P
Bluetooth Atheros T77H222.01, Broadcom BCM2070
Wireless Atheros T77H167.07, Broadcom T77H268.00, LITE-ON
WN6603AH-AA,
Intel 62205AN.HMWG
Audio codec Realtek ALC271-X
Card reader Realtek RTS-5209-GR
Processor
Item Specification
CPU type Intel® Core (i3,i5, i7) Processor
CPU package BGA1023
Core Logic Four or two execution cores
A 32-KB instruction and 32-KB data first-level cache (L1) for
each core
A 256-KB shared instruction/data second-level cache (L2) for
each core
Up to 8-MB shared instruction/data third-level cache (L3),
shared among all cores
Chipset Mobile Intel® 6 Series Chipset UM67
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Processor Specifications (Taken from FRU)
System Memory
Item Specification
Memory controller Built in on CPU
Memory size 1GB, 2GB, 4GB DDR3 RAM
DIMM socket number 2
Supports memory size per socket 2 GB (32-bit OS) / 4 GB (64-bit OS)
Supports maximum memory size 4 GB (32-bit OS)/ 8 GB (64-bit OS)
Supports DIMM type Support DDR III 1066/1333
SDRAM memory interface design
Supports DIMM Speed 1066/1333
Support DIMM voltage I/O Voltage of 1.5 V
Supports DIMM package DDR3
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Memory Combinations
Video Interface
Item Specification
Chipset NVIDIA N12P-GV
Package 29 x 29 mm 973 ball FCBGA
Interface PCI Express 2.0 x 16
Compatibility N/A
Sampling rate PCI-E 2.0 traffic for a peak bandwidth of up to 20 GB per
second
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BIOS
Item Specification
BIOS vendor Insyde
BIOS Version 0.09 (2011/03/25)
BIOS ROM type W25Q32BV, MX25L3206, EN25Q32B
BIOS ROM size 4MB
Features Insyde code base
Flash ROM 4 MB
Support Acer UI
Support multi-boot
Suspend to RAM (S3)/Disk (S4)
Various hot-keys for system control
Support SMBIOS 2.3, PCI 2.2.
DMI utility for BIOS serial number configurable/asset tag
Support PXE
Support WinFlash
Wake on LAN from S3
Wake on LAN from S5 in AC mode
System information
HDD password
Anti-theft support (Computrace)
Refer to Acer BIOS specification.
LAN Interface
Item Specification
LAN Chipset BCM57761B0KMLG
LAN connector type RJ45 (No LED)
LAN connector location RJ45 at the left rear
Features Supports 10M/100M/1000M bit
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Keyboard
Item Specification
Type Acer AC4S flat KB
Total number of keypads 86-US/87-UK/91-JP keys
Windows logo key Yes
Internal & external keyboard Plug USB keyboard to the USB port directly: Yes
work simultaneously
Features Phantom key auto detect
Overlay numeric keypad
Support independent pgdn/pgup/home/end keys
Support reverse T cursor keys
Factory configurable different languages by OEM customer
Item Specification
Vendor & Model HTS543225A7A HTS543232A7A ST250LT003 ST320LT020
Name 384 384
Capacity (GB) 250 320 250 320
Bytes per sector 512 512 4096 4096
Data heads 2 2 2 2
Drive Format
Disks 1 1 1 1
Spindle speed 5400
(RPM)
Performance Specifications
Buffer size 8MB
Interface SATA
Fast data transfer 3.0 3.0 3.0 3.0
rate (Gbits/sec,
max)
Media data transfer 124.25 124.25 130.5 130.5
rate
(Mbytes/sec.max)
DC Power Requirements
Voltage tolerance 5V
Vendor & Model HTS723225A7A HTS723232A7A ST250LT007 ST320LT007
Name 364 364
Capacity (GB) 250 320 250 320
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Item Specification
Hard Disk Drive (Continued)
Bytes per sector 512 512 4096 4096
Data heads 2 2 2 2
Drive Format
Disks 1 1 1 1
Spindle speed 7200
(RPM)
Performance Specifications
Buffer size 16MB
Interface SATA
Fast data transfer 3.0 3.0 3.0 3.0
rate (Gbits/sec,
max)
Media data transfer 166.75 166.75 155.9 155.9
rate
(Mbytes/sec.max)
DC Power Requirements
Voltage tolerance 5V
Item Specification
Vendor & Model name
Performance Specification
Transfer rate (KB/sec)
Buffer Memory
Interface
Applicable disc format
Loading mechanism
Power Requirement
Input Voltage
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BD Drive (N/A)
Items Specifications
Vendor & Model
name
Performance
Specification
Transfer rate
(KB/sec)
Buffer Memory
Interface
Applicable disc
format
Loading mechanism
Power Requirement
Input Voltage
LED 14.0”
Item Specification
Vendor/Model name LG/LP140WH6-TBB1
Screen Diagonal (mm) 355.6 mm
Active Area (mm) 322mm x 211.18 mm (Typ with PCB)
Display resolution (pixels) 1366 x 3(RGB) x 768
Pixel Pitch (mm) 0.2265mm × 0.2265 mm
Typical White Luminance 200 cd/m2
(cd/m2) also called Brightness
Contrast Ratio 400 min / 500 type
Response Time (Optical Rise 16 ms / 25 ms
Time/Fall Time) msec
Typical Power Consumption 3.49W
(watt)
Weight (without inverter) 190g max
Physical Size (mm) 322.2 mm x 198.88 mm x 1.27 max
Electrical Interface 1 channel LVDS
Viewing Angle (degree) 40 (Right) / 40 (Left) / 10 (Upper) / 30 (Lower) min.
Horizontal (Right) CR = 10
(Left)
Vertical (Upper) CR = 10
(Lower)
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LCD Inverter
Item Specification
Vendor & Model name Texas Instruments/TPS61181A
Brightness conditions Dimming frequency in the range of 100Hz to 1kHz
Input voltage (v) 4.5 V to 24 V
Input current (mA) Max=3mA
Output voltage (V, RMS) 4.5V to 38V
Output current (mA, RMS) 19.4mA to 20.6mA
Output voltage frequency 0.1 KHz to1 KHz
(KHz)
Graphics Controller
Item Specification
VGA Chip VGA SKU: NVIDIA N12P-GV FCBGA-973P
UMA SKU: N/A (Output by INTEL PCH)
Supports VGA SKU: HDMI, CRT, LVDS (Optimus mode: CRT, LVDS
output by PCH)
UMA SKU: HDMI, CRT, LVDS (Output by INTEL PCH)
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Display Supported Resolution (GPU Supported Resolution)
Bluetooth Interface
Item Specifications
Chipset Broadcom BCM2070/Atheros BU12
Data throughput TX 1.2Mbits/sec
RX 1.2Mbits/sec
Protocol 3.0+HS
Interface USB 2.0
Connector type SM06B-XSRK-ETB
Supported protocol A2DP
Bluetooth Module
Item Specifications
Controller Foxconn_ T77H114.01 (Broadcomm_BCM2070)
Foxconn_ T77H222.01 (Atheros_ AR3011)
Features Mini USB module with built-in antenna
Bluetooth 3.0
Camera
Item Specification
Vendor and Model 10P2BF120: Lite-on
GAA-877002-C1A: D-MAX
Type 1.3M
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Mini Card
Item Specification
Number supported 2
Features 1 slot for WLAN (PCIE + USB interface)
1 slot for mSATA (SATA) (Regarding 3G support, it is TBD.)
3G Card (N/A)
Item Specification
Features
Item Specification
Audio Controller Realtek ALC271-X
Features 4-channel DAC supports 16/20/24-bit PCM format for independent
two stereo channel or 2.1 audio playback
4-channel ADC supports 16/20/24-bit PCM format for independent
two stereo channel audio inputs
All DACs /ADCs supports 44.1k/48k/96k/192kHz sample rate
S/PDIF-OUT support 16/20/24-bit format and
44.1/48/88.2/96/192kHz rate
Supports MONO line level output
Supports external PCBEEP input and built-in digital BEEP generator
Software selectable 2.5V/3.2V VREFOUT as bias voltage for analog
microphone input
Programmable +12/+24/+36dB boost gain for analog microphone
input
Supports stereo digital microphone input
Programmable boost gain and volume control for digital microphone
input
Built-in headphone amplifiers for port-C (LINE1) and port-I (HP OUT)
Headphone amplifier for port-I does not require DC blocking
capacitors
Two jack detection pins each designed to detect up to 4 jacks, and
S/PDIF-OUT jack detection is supported
2 GPIOs are supported for customized applications (pin shared with
digital microphone interface)
EAPD (External Amplifier Power Down) is supported
Supports Anti-pop mode when analog power AVDD is on and digital
power is off
Amplifier N/A (Codec IC support Class D Amplifier)
Features N/A
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Audio Interface
Item Specification
Audio Controller Realtek ALC271X-GR
Audio onboard or optional On board
Mono or Stereo Stereo
Resolution N/A
Compatibility HD audio Interface;
Sampling rate All DACs/ADCs supports 44.1k/48k/96k/192kHz sample rate
Internal microphone Yes (Digital MIC Array)
Internal speaker/quantity Yes/(2W speakers x2)
Item Specification
Chipset FOXCONN(Atheros) _T77H167.07
LITE-ON(Atheros)_ WN6603AH-AA
Foxconn (Broadcom)_T77H268.00
Intel_ Centrino® Advanced-N 6205 (Taylor Peak)
Data throughput 802.11b: 11Mbps@max
802.11g: 54Mbps@max
802.11n: 300Mbps@max
Protocol IEEE 802.11b/g/n
Interface PCI-Express interface (Standard mini-card)
Battery
Item Specification
Vendor & Model name SANYO AS2009B, PANASONIC AS2010I
Battery Type Li-ion
Pack capacity 2960/6000 mAh
Number of battery cell 4/8
Package configuration 4S1P/4S2P
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VRAM
Item Specification
Chipset SAMSUNG_ 64Mx16_K4W1G1646G-BC11_FBGA-96P
HYNIX_ 64Mx16_H5TQ1G63DFR-11C_FBGA-96P
SAMSUNG_128Mx16_K4W2G1646C-HC11_FBGA-96P
HYNIX_128Mx16_H5TQ2G63BFR-11C_FBGA-96P
Memory size 64Mx16 (512M Byte)
SAMSUNG_K4W1G1646G-BC11
HYNIX_H5TQ1G63DFR-11C
128Mx16 (1G Byte)
SAMSUNG_K4W2G1646C-HC11
HYNIX_H5TQ2G63BFR-11C
Interface DDR3 SDRAM 800MHz
USB Port
Item Specification
USB compliance level USB 2.0 / USB3.0 (USB3.0 also supports USB 2.0 device)
EHCI Meet USB-IF (support EHCI/UHCI for 2.0, xHCI for 3.0)
Number of USB port(s) 3 ports for USB2.0, 1port for USB3.0
Location 2 ports at right side, 2 ports at left side.
Output Current 2.0A (each port. except right side, they are shared)
HDMI Port
Item Specification
Compliance level HDMI v1.4
Data thoroughput Up to 16.7 million colors
Number of HDMI port(s) 1
Location JHDMI1 at the left side
eSATA Port
Item Specification
Compliance level N/A
Data thoroughput Support SATA-I / SATA-II
Number of eSATA port(s) 1
Location JSATA1 at the left side (combined with USB2.0)
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AC Adapter
Item Specification
Input rating 65W
Maximum input AC current 1.7A @ 100V~240V
Inrush current 12t @ 264V, adapter no damage
Efficiency Refer to EPA 2.0
Item Specification
Mech. Off (G3) Mechanical OFF (MOFF): System context not maintained. All
power is shut off except for the RTC. No "Wake" events are
possible. This state occurs if the user removes the main
system batteries in a mobile system, turns off a mechanical
switch, or if the system power supply is at a level that is
insufficient to power the "waking" logic.
Soft Off (G2/S5) Soft Off (SOFF): System context is not maintained. All power is
shut off except for the logic required to restart. A full boot is
required when waking.
Working (G0/S0) Full On: Processor operating. Individual devices may be shut
down or be placed into lower power states to save power.
Suspend to RAM (S3) Suspend-To-RAM (STR): The system context is maintained in
system DRAM, but power is shut off to non-critical circuits.
Memory is retained and refreshes continue. All external clocks
stop except RTC.
Save to Disk (S4) Suspend-To-Disk (STD): The context of the system is
maintained on the disk. All power is then shut off to the system
except for the logic required to resume.
Card Reader
Item Specification
Chipset Realtek RTS5209-GR
Package LQFP 48P
Maximum supported size SD: 16G
MMC: 16G
miniSD: 16G
MS/MS-PRO: 16G
XD Picture: 2G
Features 5 in 1 card reader, supporting:
Secure Digital™ (SD) Card, MultiMediaCard™ (MMC)
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System LED Indicator
Item Specification
Lock N/A
System state Dual color: Blue/Orange
Power on: Blue
Standby: Breeze mode Orange (1 sec on/ 3 sec off)
Entering Hibernation: Blinking mode Orange (1 sec on/ 1 sec
off)
Hibernation/Power off: N/A
Wireless state Orange
HDD access state Blue color
Fast blinking when HDD/SSD/Card reader is running or
accessing to data
Power button backlight Blue color
Power on: Blue
Power off: N/A
Battery state Dual color: Blue/Orange
Fully charged: Blue
Under charging: Orange
Battery low: Breeze mode Orange (1 sec on, 3 sec off)
Battery critical low (less than 3%) or abnormal battery
situation:
Blinking mode Orange: (1 sec on, 1 sec off)
Using battery or not connected to AC power: N/A
Communication device state Orange
WiFi only: Orange
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System DMA Specification
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System Interrupt Specification
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System IO Address Map
I/O address (hex) System function (shipping configuration)
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System IO Address Specifications
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CHAPTER 2
System Utilities
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System Utilities
This utility is a hardware configuration program built into a computer’s BIOS (Basic
Input/Output System).
The utility is pre-configured and optimized so most users do not need to run it. If configuration
problems occur, the setup utility may need to be run. Refer to Troubleshooting when a problem
arises.
To activate the utility, press F2 during POST (power-on self-test) when prompted at the bottom
of screen.
The default parameter of F12 Boot Menu is set to Disabled. To change the boot device
without entering BIOS Setup Utility, set the parameter to Enabled.
To change the boot device without entering the BIOS SETUP, press F12 during POST to enter
the multi-boot menu.
Main
Security
Boot
Exit
The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen:
+ IMPORTANT:
The screens provided are for reference only. Actual values may differ by
model.
Information 0
Parameter Description
CPU Type CPU (central processing unit) type and speed of system
CPU Speed Speed of the CPU
HDD Model Name Model name of HDD0 (hard disk drive) installed on primary IDE
master
HDD Serial Number Serial number of HDD0 installed on primary IDE master
ATAPI Model Name Model name of Optical device installed in system
System BIOS Version System BIOS version
VGA BIOS Version VGA (video graphics array) firmware version of system
Serial Number Serial number of unit
Asset Tag Number Asset tag number of system
Product Name Product name of the system
UUID Universally Unique Identifier
The Main tab allows the user to set system time and date, enable or disable boot option and
enable or disable recovery.
Quiet Boot Shows OEM (original equipment manufacturer) Option: Enabled or Disabled
screen during system boot instead of traditional
POST screen
Network Boot Option to boot system from LAN (local area Option: Enabled or Disabled
network)
F12 Boot Option to use boot menu during POST Option: Enabled or Disabled
Menu
D2D Option to use D2D Recovery function Option: Enabled or Disabled
Recovery
SATA Mode Option to set SATA controller mode Option: AHCI or IDE
Function key Press <Fn+F1>, <Fn+F2>,...<Fn+F12> to
behavior activate specific function keys.
Wi-Fi Option to use Wi-Fi device. Option: Enabled or Disabled
Bluetooth Option to use Bluetooth device. Option: Enabled or Disabled
3G Option to use 3G device. Option: Enabled or Disabled
Card Reader Option to use card reader. Option: Enabled or Disabled
USB ports Option to use external USB port. Option: Enabled or Disabled
Wired LAN Option to use wired LAN. Option: Enabled or Disabled
Audio Option to use audio. Option: Enabled or Disabled
Camera Option to use camera. Option: Enabled or Disabled
Power off Option to use power-off USB charge function. Option: Enabled or Disabled
USB Charge
Battery Option to set the battery threshold level. Option: 10%, 20% or 30%
Threshold
ASF Allows to configure WatchDog timeout, BIOS Minimum WatchDog, BIOS
Configuration boot timeout, OS boot timeout, power-on wait Boot Timeout, OS Boot
time. Timeout, Power-on wait
time
The Security tab shows parameters that safeguard and protect the computer from
unauthorized use.
NOTE: NOTE:
When prompted to enter password, three attempts are allowed before system halts.
Resetting BIOS password may require computer be returned to dealer.
A password must be alphanumeric (A-Z, a-z, 0-9), not longer than 8 characters.
Setting a Password 0
2. Type a new password in the Enter New Password field and press Enter.
+ IMPORTANT:
Use care when typing a password. Characters do not appear on the screen.
3. Retype password in the Confirm New Password field and press Enter.
4. If new password and confirm new password strings match, the Setup Notice dialog
screen is shown (Figure 2-5). If it is not, go to step 5.
Setup Notice
[Continue]
Continue
Setup Warning
Removing a Password 0
2. Type current password in Enter Current Password field and press Enter.
3. Press Enter twice without typing anything in Enter New Password and Confirm New
Password fields. Computer will set Supervisor Password parameter to Clear.
4. Press F10 to save changes and exit the BIOS Setup Utility.
1. Use the and keys to highlight Set Supervisor Password and press Enter. The
Set Supervisor Password dialog is shown. (Figure 2-8)
2. Type current password in Enter Current Password field and press Enter.
3. Type new password in Enter New Password field and press Enter.
4. Retype new password in Confirm New Password field and press Enter.
5. If new password and confirm new password strings match, The Setup Notice dialog is
shown (Figure 2-9). If it is not shown, go to step 6.
Setup Notice
[Continue]
Continue
Setup Warning
Setup Warning
The Boot tab allows changes to the order of boot devices used to load the operating system.
Bootable devices include the:
USB diskette drives
Onboard hard disk drive
DVD drive in the module bay
Use and keys to select a device and press F5 or F6 to change the value.
5. USB HDD :
6. USB CDROM :
The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility.
Parameter Description
Exit Saving Changes Exit BIOS utility and save setup item changes to system.
Exit Discarding Changes Exit BIOS utility without saving setup item changes to system.
Load Setup Default Load default values for all setup items.
Discard Changes Load previous values of all setup items.
Save Changes Save setup item changes to system.
BIOS Flash memory updates are required for the following conditions:
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Flash utility to update the system BIOS Flash ROM.
NOTE: NOTE:
If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.
Refer to BIOS Recovery by Crisis Disk.
NOTE: NOTE:
Do not install memory related drivers (XMS, EMS, DPMI) when BIOS Flash is used.
NOTE: NOTE:
Use AC adaptor power supply when running BIOS Flash utility. If battery pack does not
contain power to finish loading BIOS Flash, do not boot system.
Perform the following to run BIOS Flash.
1. Prepare a bootable USB HDD.
2. Copy Flash utilities to bootable USB HDD.
3. Boot system from bootable USB HDD.
NOTE: NOTE:
BIOS Flash utility has auto execution function.
C:\>BIOS
*******************************************************************************
* ENE Flash Utility V0.17 Nick 01 (Only Support SPI), Nov 04 2009, 15:49:40 *
* *
* Create by LJC, Modify by Ja Fer Ray V1.9.7 *
*******************************************************************************
File Name = [KBCA100A.ROM]
file size <0x1C792 Bytes>
Start Loading flash ROM....
Loading.......
Loading flash ROM completed....
SB : Intel
Turn On Fan
KBC ID ==> [3926]
0K-12K,12K-16K,120K-128K,128K-136K is skipped
KBC Idle
Checking Flash Manufacture ID and Device ID...
method 1, MID c2, DID 10
Mx25l1005 (MID = 0xC2, DID = 0x10)
Flash Size ========> 0x20000 bytes
Flash Erase Unit/Time ==>0x1000 bytes
Start Erasing Flash Part !!
FlashAction 0x19C8000F
MXIC : Erase Sector ==> 0000001D
Start Updating Flash....
MXIC : Progress Addr ==> 00017O00_
1.3v
NELA0
NELA0
1.03
1.05
FFFE8000
P4VC0 P4VC0
V1.03 V1.05
6. After flashing process is complete, the program will automatically restart the system.
7. If AC adapter is not connected, the following dialogs are shown. (Figure 2-22, Figure 2-23)
NOTE: NOTE:
If Power-on Password authentication is enabled, the BIOS password can only be
cleared by initiating the Crisis Disk Recovery procedure. See BIOS Recovery by Crisis
Disk.
This section provides details about removing an HDD password from the BIOS. If the HDD
password is incorrectly entered three times, an error is generated. (Figure 2-25).
Harddisk Security
Select Item
2. Use the and keys to highlight Enter Unlock Password and press Enter. The
Enter Unlock Password dialog is shown. (Figure 2-27)
The command generates a password which can be used for unlocking the HDD.
Password: 41499389
5. On original device, enter password (Figure 2-28) in Enter Unlock Password dialog
(Figure 2-29).
If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt
for the password at system POST or upon entering the BIOS setup menu. There are two
methods for clearing the BIOS password. A hardware method and a software method.
Hardware Method 0
1. Remove AC adapter.
2. Short CMOS jumper point (A). (Figure 2-30)
Item Description
J7 Clear CMOS Jumper
3. Plug in AC adapter.
4. Restart the system and press F2 to enter BIOS Utility Setup menu.
5. If no password prompt is shown, BIOS password is cleared.
6. If password prompt is shown, repeat steps 1 through 5.
D:\Clnpwd>clnpwd
Acer Clean Password Utility V1.00
Press 1 or 2 to clean any password shown as below
1. User Password
2. Supervisor Password
Clean User Password Successful!
The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS
Setup Utility. To use the Boot Sequence Selector, perform the following:
1. At a DOS prompt, enter bs <#> and a boot sequence ID number. A boot sequence ID is a
digit from 1 to 4.
D:\BOOTSEQ>bs
*** Boot Sequence Selector Version 0.03 ***
Created by Rockwell Chuang 10/01/2005.
Usage:
BS [ 1 | 2 | 3 | 4 ]
BS 1: [Floppy] => [HardDisk] => [CD-ROM] => [LAN]
BS 2: [HardDisk] => [CD-ROM] => [LAN] => [Floppy]
BS 3: [CD-ROM] => [HardDisk] => [LAN] => [Floppy]
BS 4: [LAN] => [Floppy] => [HardDisk] => [CD-ROM]
D:\BOOTSEQ>
Example: bs <2>, selects the boot sequence of HDD | CD ROM | LAN | Floppy.
The Boot Manager allows the boot order to be changed without accessing the BIOS Setup
Utility. To use the Boot Manager, perform the following:
NOTE: NOTE:
The F12 Boot Menu option must be set to Enabled in the BIOS Setup Utility’s Main
screen. (refer to Main)
To use the Boot Manager, perform the following steps:
1. Start the computer.
2. Press F12 when prompted during POST procedure. The Boot Manager dialog is shown.
(Figure 2-33)
Boot Manager
Boot Option Menu
1: IDE 0: Hitachixxxxxxxx
2: IDE 1: Optiarc DVD RW xxxxxx
4: Network Boot: MBA v9.4.5 xxxxx
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM
(Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware
management.
When the BIOS shows Verifying DMI pool data, it is checking that the table correlates
with installed hardware components before sending information to the operating system
(Windows, etc.).
To update the DMI Tool, perform the following:
1. Boot to DOS.
2. At the prompt, enter dmitools with one of the following arguments:
/r ==> Read dmi information from memory
/wm ==> Write Manufacturer Name to EEPROM (max. 16 characters)
/wp ==> Write Product Name to EEPROM (max. 20 characters)
/ws ==> Write Serial Number to EEPROM (max. 22 characters)
/wu ==> Write UUID to EEPROM (ignore string)
/wa ==> Write Asset Tag to EEPROM (max. 32 characters)
The following examples show the commands and the corresponding output information:
Read DMI Information from Memory
Input: 0
dmitools /r
Output: 0
Input: 0
Input: 0
Input: 0
dmitools /wu
Input: 0
NOTE: NOTE:
For examples two (2) through five (5), restart the system to write any changes in the data
to the EEPROM.
Use MAC.BAT utility to write the MAC.CFG file to EEPROM under DOS mode.
1. Edit MAC.CFG to add correct WriteData, StartAddr, and WriteLeng values. (Figure 2-34)
2. In DOS mode, run MAC.BAT to write MAC values to eeprom. (Figure 2-35)
3-2
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Machine Maintenance Procedures
Introduction 0
This chapter contains general information about the notebook, a list of tools needed to perform
the required maintenance and step by step procedures on how to remove and install
components from the notebook computer.
General Information 0
The product previews seen in the following procedures may not represent the final product
color or configuration. Cable paths and positioning may also differ from the actual model.
During the removal and installation of components, make sure all available cable channels
and clips are used and that the cables are installed in the same position.
All prerequisites must be performed prior to performing maintenance.
Recommended Equipment 0
Table 3-1 contains a complete list of the required screws and fasteners required when
performing any maintenance on the notebook computer.
Screw Quantity
M2.0x2.5(BNZ) 11
M2.5x4.0(ZK) 17
M2.0x10(ZK) 2
M2.5x5.0(ZK) 21
M2.0x4.0(NI) 3
M2.0x3.0 4
M2.5x3.0 4
The flowchart in Figure 3-1 provides a graphic representation of the module removal and
installation sequences. It provides information on what components need to be removed and
installed during servicing.
The flowchart in Figure 3-1identifies sections illustrating the entire removal and install
sequence. Observe the order of the sequence to avoid damage to any of the hardware
components.
Perform the following prior to performing any maintenance procedures:
1. Remove power (A) from the system and peripherals. (Figure 3-2)
2. Remove all cables from system.
A C B
+ IMPORTANT:
Follow local regulations for battery disposal (Figure 3-3).
1. Align battery cover to slots (D) on lower cover and press to secure.
E E E E E
D
Prerequisite:
Battery Pack Removal
1. Remove two (2) screws (A) from HDD module door (B) (Figure 3-6).
2. Use tab (C) to remove door from lower cover (Figure 3-6).
! CAUTION:
HDD module is attached to mainboard by HDD cable. Use caution when removing
HDD module.
3. Insert tool to opening (D). Lift module (E) in an angle to access HDD cable (Figure 3-7).
5. Starting from rubber tabs (G) remove HDD module from rubber covering (Figure 3-9).
5. Install and secure two (2) screws (A) on module (Figure 3-6).
6. Install battery pack.
Prerequisite:
Battery Pack Removal
1. Remove two (2) screws (A) from module door (B) (Figure 3-11).
2. Use tab (C) to remove door (B) from lower cover (Figure 3-11).
F
D
E
Prerequisite:
Battery Pack Removal
1. Remove three (3) screws (A) from lower cover (Figure 3-14).
B B BB B B B
B B
! CAUTION:
Keyboard is attached to mainboard by Flexible Printed Circuits (FPC) cable. Use
caution when removing keyboard.
5. Move keyboard to allow access to FPC cable (C) (Figure 3-17).
6. Disconnect cable (C) from mainboard connector (D) (Figure 3-17).
Prerequisite:
Keyboard Removal
1. Place computer face down.
2. Remove the following screws (Figure 3-19):
Thirteen (13) screws (B) from lower cover
Two (2) screws (C) from lower cover
Three (3) screws (D) from batter bay.
D
C
A
A J
K
A
F H
E G
5. Remove five (5) screws (A) from upper cover (Figure 3-20).
6. Starting at card reader slot (M), release all latches to separate upper cover from lower
cover. Move along edges until upper cover is completely separated from lower cover.
(Figure 3-21).
P N
C M2.0x10 2
D M2.0x4.0 3
The following procedure is to remove the M Serial Advanced Technology Attachment (SATA)
(Solid State Drive (SSD)).
Prerequisite:
Upper Cover Removal
1. Locate module (A) on lower cover.
2. Remove screw (B) from module.
3. Disconnect module (A) from mainboard connector (C).
4. Remove module.
Prerequisite:
Upper Cover Removal
1. Locate module (A) on lower cover.
2. Disconnect cable (B) from USB module connector (C).
Prerequisite:
Upper Cover Removal
1. Locate module (A) on lower cover.
2. Disconnect FFC cable (D) from mainboard connector (E)
3. Remove screw (F) from module.
4. Disconnect Bluetooth module cable (B) from connector (C).
G
F
E
C B
Prerequisite:
Upper Cover Removal
1. Locate module (A) on lower cover.
2. Disconnect antenna cables, main (B) and auxiliary (C), from WLAN module.
3. Remove screw (D) from module.
4. Disconnect module from mainboard connector (E) (not shown).
NOTE: NOTE:
Main (black) antenna connector is located nearest LCD module. Auxiliary (white)
antenna connector is located nearest screw (D).
Prerequisite:
WLAN Module Removal
MSATA SSD Module Removal
1. Remove following screws (Figure 3-27):
Screw (A) from mainboard
Three (3) screws (B) from fan module (C)
Screw (J) from fan module (K)
2. Remove adhesive tape (F) on LVDS cable connector (Figure 3-27).
3. Disconnect LVDS cable (G) from mainboard connector (H) (Figure 3-27).
4. Disconnect USB module cable (D) from mainboard connector (E) (Figure 3-27).
F
G
H C
A
J
K
B
L
M
! CAUTION:
Use caution when removing mainboard. HDD module cable is attached to
mainboard.
10. Disconnect HDD module cable (S) from mainboard connector (T) (not shown)
(Figure 3-31).
Prerequisite:
Mainboard Removal
1. Locate RTC battery (A) on mainboard.
+ IMPORTANT:
Follow local regulations for RTC battery (A) disposal (Figure 3-33).
NOTE: NOTE:
RTC battery is soldered in place.
2. Break the solder.
3. Remove battery (A).
Prerequisite:
Mainboard Removal
1. Locate fan module (C).
2. Disconnect cable (U) from mainboard connector (V).
Prerequisite:
Mainboard Removal
1. Remove the following screw from mainboard (Figure 3-35):
three (3) screws (A)
four (4) screws (C).
2. Disconnect fan module (K) cable (E) from mainboard connector (F) (Figure 3-35).
4 2
K C
1 3
E 5
F A
6
7
+ IMPORTANT:
Apply approved thermal grease and make sure all heat pads are in place
before replacing module.
The following thermal grease types are approved for use:
N302 I-Connosseur
The following thermal pads are approved for use:
T-flex340
1. Remove all traces of thermal grease from CPU using a lint-free cloth or cotton swab and
Isopropyl Alcohol, Acetone, or other approved cleaning agent.
2. Apply small amount of thermal grease to center of CPU (B) (Figure 3-37).
Prerequisite:
Mainboard Removal
1. Locate left speaker (A) and right speaker (B) on lower cover.
2. Remove following screws:
Two (2) screws (C) from left speaker (A)
Two (2) screws (C) from right speaker (B).
3. Release cable (D) from adhesive tape (E).
4. Remove speakers from lower cover.
C
C
B
D E
Speakers Installation 0
Prerequisite:
Upper Cover Removal
1. Locate microphone set (A) on upper cover (Figure 3-39).
1. Install microphone set (A) into slots (B) on upper cover (Figure 3-40).
Prerequisite:
Upper Cover Removal
1. Locate board (A) on upper cover.
2. Remove screw (B) from board.
3. Release board from tabs (C) on upper cover.
A
B D
4. Remove board.
1. Install and align board (A) with pin (D) on upper cover until secure to tabs (C).
2. Install and secure screw (B) on board.
3. Install upper cover.
Prerequisite:
Upper Cover Removal
1. Locate assembly (A) on upper cover.
2. Remove adhesive tape (B) from finger print cable (C).
3. Remove three (3) screws (D) from touchpad button frame.
4. Disconnect touchpad module cable (E) from touchpad connector (F).
E
F C
B
A
G D
1. Install and align assembly (A) with pins (G) to upper cover.
2. Connect touchpad module cable (E) to touchpad module connector (F).
3. Install and secure three (3) screws (D) to touchpad button frame.
4. Install and secure adhesive tape (B) to finger print cable (C).
5. Install upper cover.
Prerequisite:
Mainboard Removal
NOTE: NOTE:
LCD module is an assembly and not to be disassembled.
1. Remove two (2) screws (A) from left hinge (B) (Figure 3-43).
B A
C
A
2. Install and secure two (2) screws (A) to left hinge (B) (Figure 3-43) and two (2) screws (A)
to right hinge (C) (Figure 3-44).
3. Install WLAN antenna cables (D) to cable guides on lower cover (Figure 3-45).
4. Install mainboard.
Prerequisite:
LCD (Liquid Crystal Display) Module Removal
1. Locate bracket (A) on lower cover.
2. Remove screw (B) from bracket.
C
B
3. Remove bracket.
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Troubleshooting
Introduction 0
This chapter contains information about troubleshooting common problems associated with
the notebook.
General Information 0
The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE: NOTE:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3. Use Table 4-1 with the verified symptom to determine the solution.
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal Speaker Failure
Microphone Failure
USB Failure
Wireless Function Failure
Bluetooth Failure
MSATA SDD test Failure
Thermal Unit Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems
Troubleshooting 4-3
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Power On Issues 0
Start
OK
Check NG
AC/Batt only Swap AC/Battery
power on
OK
Check NG
Power/B Swap Power
Whether OK SW/B
OK
Swap M/B
4-4 Troubleshooting
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No Display Issues 0
Start
NG NG Go to no power
Replace LCD LCD Can
moduleok power on Trouble shooting
module
step
OK OK
OK
RAM NG
Replace RAM
module
module
OK
OK
lcd cable NG
well Connect it well
connected
OK
No POST or Video 0
If the POST or video does not appear, perform the following, one at a time.
1. Make sure that internal display is selected. Switching between internal and external by
pressing Fn+F5. Reference Product pages for specific model procedures.
2. Make sure the computer has power by checking for one of the following:
Fans start up
Status LEDs illuminate
If no power, Refer to Power On Issues.
3. Drain stored power by removing the power cable and battery. Hold the power button for 10
seconds.
4. Connect the power and reboot the computer.
Troubleshooting 4-5
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5. Connect an external monitor to the computer and switch between the internal display and
the external display is by pressing Fn+F5.
6. If the POST or video appears on the external display only, refer to LCD Failure.
7. Disconnect power and all external devices including port replicators or docking stations.
Remove any memory cards and CD/DVD discs.
8. Start the computer. If the computer boots correctly, add the devices one by one until the
failure point is discovered.
9. Reseat the memory modules.
10. Remove the drives (Refer to Maintenance Flowchart).
11. If the Issue is still not resolved, refer to Online Support Information.
Abnormal Video 0
4-6 Troubleshooting
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LCD Failure 0
Start
OK
NG
Check LCD Swap
module LCD module
OK
Swap M/B
Troubleshooting 4-7
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Keyboard Failure 0
Start
NO
Keyboard FPC Connect
well connected? it well
NO
Replace
Keyboard OK? keyboard
Replace M/B
4-8 Troubleshooting
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Touchpad Failure 0
Start
OK
NG
Check M/B Re-assemble the
T/P FFC T/P FFC to M/B
OK
NG Swap/Re-
Check Logic assemble the T/P
Upper board or T/P FFC
OK
Swap M/B
Troubleshooting 4-9
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Internal Speaker Failure 0
Start
OK
NG
Check M/B Re-assemble the
SPK cable SPK cable to M/B
OK
NG
Check Logic
Swap Logic upper
upper
OK
Swap M/B
Sound Problems 0
4-10 Troubleshooting
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5. Make sure that all volume controls are set mid range:
Click the volume icon on the taskbar
Drag the slider to 50. Confirm that the volume is not muted.
Click Mixer to verify that other audio applications are set to 50 and not muted.
6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that
Speakers are selected as the default audio device (green check mark).
NOTE: NOTE:
If Speakers does not show, right-click on the Playback tab and select Show
Disabled Devices (clear by default).
7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen
prompts to configure the speakers.
8. Remove any recently installed hardware or software.
9. Restore system and file settings from a known good date using System Restore.
10. If the issue is remains, repeat step 9, selecting an earlier time and date.
11. Reinstall the Operating System.
12. If the Issue is still not resolved, refer to Online Support Information.
Troubleshooting 4-11
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Microphone Failure 0
Start
OK
NG
Check M/B Re-assemble the
Mic cable MIC cable to M/B
OK
Check MIC NG
Swap MIC wire of
wire of LCD LCD module
module
OK
Swap M/B
1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware
and Sound Sound and select the Recording tab.
2. Right click on the Recording tab and select Show Disabled Devices (clear by
default). The microphone appears on the Recording tab.
3. Right click on the microphone and select Enable.
4. Select the microphone then click Properties. Select the Levels tab.
5. Increase the volume to the maximum setting and click OK.
6. Test the microphone hardware:
Select the microphone and click Configure.
Select Set up microphone.
Select the microphone type from the list and click Next.
Follow the on-screen prompts to complete the test.
7. If the Issue is still not resolved, refer to Online Support Information.
4-12 Troubleshooting
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USB Failure 0
Start
Check USB NG
Re-assemble USB
FFC to USB
FFC
Connect
OK
NG
Check USB/B Swap USB/B
NG
Check USB Replace USB
CONNis well CONN
OK
Swap M/B
Troubleshooting 4-13
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Wireless Function Failure 0
Start
OK
OK
NG
Check Swap The
antenna antenna
OK
NG
Check W/L Swap the WL
card card
OK
Swap M/B
4-14 Troubleshooting
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Bluetooth Failure 0
Start
OK
Check B/T NG
Re-assemble the
cable to B/T
B/T cable
Connect
OK
NG
Check B/T Swap The B/T
cable cable
OK
NG
Check B/T Swap the B/T
OK
Swap M/B
Troubleshooting 4-15
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Thermal Unit Failure 0
Start
OK
Fan cable NG
Well Connect it well
connected
OK
NG
Fan ok Replace fan
OK
NG
Thermal
Insert is well
well insert
OK
Replace M/B
4-16 Troubleshooting
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MSATA SDD test Failure 0
Start
NO
M-SATA SSD Connect
well connected? it well
NO
Replace
M-SATA SSD OK? M-SATA SSD
Replace M/B
Troubleshooting 4-17
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Cosmetic Failure 0
Start
OK
NG
LCD cover Swap LCD cover
OK
NG
LCD bezel Swap LCD bezel
OK
NG
Upper Swap Upper
OK
NG
Lower SwapLower
OK
Function Test
4-18 Troubleshooting
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Other Functions Failure 0
Troubleshooting 4-19
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Mainboard 0
If the computer is experiencing intermittent loss of BIOS information, perform the following:
1. If the computer is more than one year old, replace the CMOS battery.
2. Run a complete virus scan using up to date software to confirm the computer is virus free.
3. If the computer is experiencing HDD or ODD BIOS information loss, disconnect and
reconnect the power and data cables between devices.
4. If the BIOS settings are still lost, replace the cables.
5. If HDD information is missing from the BIOS, the drive may be defective and should be
replaced.
6. Replace the Motherboard.
7. If the Issue is still not resolved, refer to Online Support Information.
4-20 Troubleshooting
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Intermittent Problems 0
Intermittent system hang problems can be caused by a variety of reasons that have nothing to
do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software
errors. FRU replacement should be considered only when a recurring problem exists.
When analyzing an intermittent problem, perform the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If an error is detected, replace the FRU. Rerun the test to verify that there are no more
errors.
Undetermined Problems 0
The diagnostic problems does not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system is
inoperative.
Perform the following procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: NOTE:
Verify that all attached devices are supported by the computer.
NOTE: NOTE:
Verify that the power supply being used at the time of the failure is operating correctly.
(Refer to Power On Issues).
1. Remove power from the computer.
2. Visually check them for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
Non-Acer devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive
DIMM
Troubleshooting 4-21
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Post Codes 0
The following are the InsydeH2O™ Functionality POST code tables. The components of the
POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions,
S3 functions and ACPI functions.
4-22 Troubleshooting
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Table 4-3. SEC Phase POST Code Table (Continued)
Troubleshooting 4-23
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Table 4-4. PEI Phase POST Code Table (Continued)
4-24 Troubleshooting
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Table 4-5. DXE Phase POST Code Table (Continued)
Troubleshooting 4-25
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Table 4-6. BDS Phase POST Code Table (Continued)
4-26 Troubleshooting
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Table 4-6. BDS Phase POST Code Table (Continued)
Troubleshooting 4-27
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Table 4-7. PostBDS POST Code Table
4-28 Troubleshooting
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Table 4-9. ACPI Functions POST Code Table
Troubleshooting 4-29
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Table 4-11. InsydeH2ODDT Debugger POST Code Table (Continued)
4-30 Troubleshooting
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CHAPTER 5
Jumper and Connector Locations
5-2
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Jumper and Connector Locations 0
Mainboard 0
5-3
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Figure 5-2. Mainboard Bottom
5-4
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Clearing Password Check and BIOS Recovery 0
This section provides users with the SOP (standard operating procedure) for clearing the
BIOS password and recovering the BIOS for the TravelMate 8481/8481G/8481T/8481TG.
Clearing Password 0
NOTE: NOTE:
The following procedure is only for clearing BIOS Password (Supervisor Password and
User Password).
If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt
for the password at system POST or upon entering the BIOS setup menu. Clear the password
check with the following procedure:
1. Remove AC adapter.
2. Short CMOS jumper point (A). (Figure 5-3).
Item Description
J7 Clear CMOS Jumper
3. Plug in AC adapter.
4. Restart the system and press F2 to enter BIOS Utility Setup menu.
5. If no password prompt is shown, BIOS password is cleared.
6. If password prompt is shown, repeat steps 1 through 5.
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BIOS Recovery by Crisis Disk 0
BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with
minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a
previous BIOS flashing process has failed.
To enable the BIOS Recovery process, use the function hotkey, Fn + Esc, during BIOS
POST. The AC adapter and battery are required to be installed during this process.
NOTE: NOTE:
Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is
created by executing the Crisis Disk program in another system with Windows® 7 OS.
To Create a Crisis USB key, perform the following:
1. Format USB HDD using the Quick Format option (Figure 5-4). Click Start to begin the
procedure.
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2. Click OK to close the warning dialogue (Figure 5-5).
3. When formatting is complete, a dialogue is shown (Figure 5-6). Click OK to close dialogue.
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4. Click Close to close the USB HDD Format dialogue (Figure 5-7).
5. Locate the KBC and BIOS ROM files and combine them as shown in (Figure 5-8).
+ IMPORTANT:
Make sure only one BIOS file is saved in the USB HDD root directory.
6. Copy the combined ROM (read-only memory) file, COMBINE.FD, to root directory of USB
HDD.
7. Rename COMBINE.FD to KAV60.FD
To use the Crisis USB key, perform the following:
1. Plug USB key into USB port with AC adapter connected to computer.
5-8
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2. Press and hold the reset button (A) as shown in Figure 5-9.
5-9
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5-10
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CHAPTER 6
FRU List
6-2
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FRU (Field Replaceable Unit) List
This chapter provides users with a FRU (Field Replaceable Unit) listing in global
configurations for the TravelMate 8481/8481G/8481T/8481TG. Refer to this chapter whenever
ordering for parts to repair or for RMA (Return Merchandise Authorization).
NOTE: NOTE:
When ordering FRU parts, check the most up-to-date information available on the
regional web or channel. Part number changes will not be noted on the printed Service
Guide. For Acer Authorized Service Providers, the Acer office may have a different part
number code from those given in the FRU list of this printed Service Guide. Users
MUST use the local FRU list provided by the regional Acer office to order FRU parts for
repair and service of customer machines.
NOTE: NOTE:
To scrap or to return the defective parts, users should follow the local government
ordinance or regulations on how to dispose it properly, or follow the rules set by the
regional Acer office on how to return it.
Main Assembly 0
3
4
5
8
6 9
CABLE
BLUE TOOTH CALBE-6PIN 50.V4T02.001
MAINBOARD
Mainboard TM8481 Intel LF+HF UM67 Ci32357MB MB.V4T02.001
UMA
Mainboard TM8481G Intel LF+HF UM67 Ci32357MB MB.V4U02.001
DIS
Mainboard TM8481 Intel LF+HF UM67 Ci52467MB MB.V4T02.002
UMA
Mainboard TM8481 Intel LF+HF UM67 Ci52557MB MB.V4T02.003
UMA
Mainboard TM8481 Intel LF+HF UM67 Ci72637MB MB.V4T02.004
UMA
Mainboard TM8481 Intel LF+HF UM67 Ci72677MB MB.V4T02.005
UMA
Mainboard TM8481G Intel LF+HF UM67 Ci52467MB MB.V4U02.002
DIS
Mainboard TM8481G Intel LF+HF UM67 Ci52557MB MB.V4U02.003
DIS
Mainboard TM8481G Intel LF+HF UM67 Ci72637MB MB.V4U02.004
DIS
Mainboard TM8481G Intel LF+HF UM67 Ci72677MB MB.V4U02.005
DIS
MEMORY
Memory NANYA SO-DIMM DDRIII 1333 1GB KN.1GB03.034
NT1GC64BH4B0PS-CG LF 128*16 0.055um
Memory KINGSTON SO-DIMM DDRIII 1333 1GB KN.1GB07.004
ACR128X64D3S1333C9 LF 128*8 0.065um
Memory UNIFOSA SO-DIMM DDRIII 1333 1GB KN.1GB0H.017
GU672203EP0200 LF 128*8 0.065um
Memory NANYA SO-DIMM DDRIII 1333 2GB KN.2GB03.021
NT2GC64B88B0NS-CG LF 256*8 0.055um
Memory KINGSTON SO-DIMM DDRIII 1333 2GB KN.2GB07.004
ACR256X64D3S1333C9 LF 128*8 0.065um
Memory ELPIDA SO-DIMM DDRIII 1333 2GB KN.2GB09.009
EBJ21UE8BFU0-DJ-F LF 128*8 0.065um
SPEAKER
MIC SET 23.V4T02.001
MISCELLANEOUS
KEYBOARD SUPPORT NUT 47.V4T02.001
7-2
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Model Definition and Configuration
TravelMate 8481 0
TravelMate 8481G 0
TravelMate 8481T 0
TravelMate 8481TG 0
8-2
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Test Compatible Components
This computer’s compatibility is tested and verified by Acer’s internal testing department. All of
its system functions are tested under Windows® 7 environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed
these tests. Regarding configuration, combination and test procedures, please refer to the
TravelMate 8481/8481G/8481T/8481TG. Compatibility Test Report released by the Acer
Mobile System Testing Department.
TravelMate 8481/8481G/8481T/8481TG 0
9-2
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Online Support Information
Introduction 0
This section describes online technical support services available to help users repair their
Acer Systems.
For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer
branch office. Acer Branch Offices and Regional Business Units may access our website.
However some information sources will require a user i.d. and password. These can be
obtained directly from Acer CSD Taiwan.
Acer's Website offers convenient and valuable support resources.
In the Technical Information section users can download information on all of Acer's Notebook,
Desktop and Server models including:
Service guides for all models
BIOS updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material.
Also contained on this website are:
Detailed information on Acer's International Traveller’s Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax
and email contacts for all technical queries.
We are always looking for ways to optimize and improve our services, so do not hesitate to
direct any suggestions or comments to us.