INVESTIGATING A PROCUREMENT ROUTE FOR THE DELIVERY OF FM SERVICES THAT IS

SUITED TO THE OPERATING ENVIRONMENT OF GOVERNMENT DEPARTMENTS IN

MALAWI
Hello. My name is Lusayo Mwabutwa and I am a student with the College of Estates Management. I am conducting
this Academic Research as part fulfillment of my Master of Science in Facilities Management. I am grateful for your
assistance and cooperation in responding to this questionnaire. This questionnaire aims to assess the relative strength
of various factors in influencing the choice of procurement routes among government departments. It will take about
30 minutes to be completed.
Please take note that your agreement to complete this questionnaire shall be considered as consent to participate in this
research and I undertake to keep all participants of this research anonymous. Your feedback will be instrumental in
helping me academically and the government of Malawi in deciding its future course.
For Section A, please select only one answer by ticking inside the box. For other Sections (B & C) tick for each given
option that best suits your choice. Thanks!
SECTION A: GENERAL QUESTIONS

1. What is your gender?

Male Female

2. What is your job title?

Procurement Manager Facility Manager Contract Manager Other (Please Indicate):

_____________________________

3. What is your line of work?

Facilities Management (Public Institution)

Procurement (Government)

FM Contractor (Government)

Other (Please Indicate): _____________________________

SECTION B: FACTORS INFLUENCING SELECTION OF PROCUREMENT ROUTE FOR FM

SERVICES

4. Given a list of factors below; Select the factors that you would include among a shortlist of five (5) as having the
most influence on the choice of a procurement route for FM services within the operating environment of
government departments? (Tick on your choices)

Cost
Risk sharing ratios
Operational Efficiency
Quality Service
Desired Control (Client )
Management Skills (Client)
Suppliers Market

Lusayo Mwabutwa/ Research Questionnaire Page 1

 SECTION C: COMPARATIVE INFLUENCE OF SELECTION FACTORS

The following comparative table should be used to answer the following questions designed to solicit your
expert opinion on the relative strength of the factors in influencing a procurement route for FM services.

Value Meaning
1 Equal Influence
3 More Influential
5 Strongly more influential
7 Very strongly more influential
9 Extremely more influential

5. When you make a choice of a procurement route for delivery of FM services, which of the factors below is more
influential and to what degree? (Tick where appropriate)

Pair Comparisons Influential Magnitude

Factor A Factor B Factor A Factor B 1 3 5 7 9
Cost Risk
Cost Operational Efficiency
Cost Quality of Service
Cost Desired Client Control
Cost In-House Skills
Cost Supplier Market

Risk Operational Efficiency

Risk Quality of Service

Risk Desired Client Control

Risk In-House Skills

Risk Supplier Market

Operational Efficiency Quality of Service

Operational Efficiency Desired Client Control

Operational Efficiency In-House Skills

Operational Efficiency Supplier Market

Quality of service Desired Client Control

Quality of service In-House Skills

Quality of service Supplier Market

Desired Client Control In-House Skills

Desired Client Control Supplier Market

In-house Skills Supplier Market

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 SECTION D: PREFERENCE OF THE PROCUREMENT ROUTES

The following comparative table should be used to answer the following questions designed to solicit your
expert opinion on the preference of procurement routes when considered under each influencing selection
factor.

Value Meaning
1 Equally Preferred
3 More preferred
5 Strongly preferred
7 Very strongly preferred
9 Extremely preferred

6. If you were to make a decision on the basis of “ lower costs” alone which procurement route would you prefer
over the other and to what degree? (Tick where appropriate)

Pair Comparisons Preferred Magnitude

Route A Route B Route A Route B 1 3 5 7 9
Direct Contracting Managing Agent
Direct Contracting Managing Contractor
Direct Contracting TFM
Managing Agent Managing Contractor
Managing Agent TFM
Managing Contractor TFM

7. If you were to make a decision on the basis of “transferring more risk” alone which procurement route would
you prefer over the other and to what degree? (Tick where appropriate)

Pair Comparisons Preferred Magnitude

Route A Route B Route A Route B 1 3 5 7 9
Direct Contracting Managing Agent
Direct Contracting Managing Contractor
Direct Contracting TFM
Managing Agent Managing Contractor
Managing Agent TFM
Managing Contractor TFM

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8. If you were to make a decision on the basis of “improving operational efficiency” alone which procurement route
would you prefer over the other and to what degree? (Tick where appropriate)

Pair Comparisons Preferred Magnitude

Route A Route B Route A Route B 1 3 5 7 9
Direct Contracting Managing Agent
Direct Contracting Managing Contractor
Direct Contracting TFM
Managing Agent Managing Contractor
Managing Agent TFM
Managing Contractor TFM

9. If you were to make a decision on the basis of “offering better quality” alone which procurement route would you
prefer over the other and to what degree? (Tick where appropriate)

Pair Comparisons Preferred Magnitude

Route A Route B Route A Route B 1 3 5 7 9
Direct Contracting Managing Agent
Direct Contracting Managing Contractor
Direct Contracting TFM
Managing Agent Managing Contractor
Managing Agent TFM
Managing Contractor TFM

10. If you were to make a decision on the basis of “Offering more control” alone which procurement route would you
prefer over the other and to what degree? (Tick where appropriate)

Pair Comparisons Preferred Magnitude

Route A Route B Route A Route B 1 3 5 7 9
Direct Contracting Managing Agent
Direct Contracting Managing Contractor
Direct Contracting TFM
Managing Agent Managing Contractor
Managing Agent TFM
Managing Contractor TFM

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11. If you were to make a decision on the basis of “requiring less in house expertise” alone which procurement route
would you prefer over the other and to what degree? (Tick where appropriate)

Pair Comparisons Preferred Magnitude

Route A Route B Route A Route B 1 3 5 7 9
Direct Contracting Managing Agent
Direct Contracting Managing Contractor
Direct Contracting TFM
Managing Agent Managing Contractor
Managing Agent TFM
Managing Contractor TFM

12. If you were to make a decision on the basis of its “availability on supplier market” alone which procurement
route would you prefer over the other and to what degree? (Tick where appropriate)

Pair Comparisons Preferred Magnitude

Route A Route B Route A Route B 1 3 5 7 9
Direct Contracting Managing Agent
Direct Contracting Managing Contractor
Direct Contracting TFM
Managing Agent Managing Contractor
Managing Agent TFM
Managing Contractor TFM

Thank you for taking the time to complete this questionnaire.

Your input is important to me and I value your response.

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