Pos PP1/Nov2015/Rev.

1
CUSTOMER FEEDBACK FORM

Office :
Feedback ref no :
Date/Time :

Type of feedback Inquiry Request Complaint Suggestion Claims

Channel Walk In Telephone Fax/email/mail Social media

Sender/Customer’s Name Receiver’s Name

Sender/Customer’s Address Receiver’s Address

MyKad/Passport No. MyKad/Passport No.

Contact No. Contact No.

Email Email

Information feedback
Type of service Mail Parcel Registered Counter services

Pos Ekspres Pos Laju/EMS Others (please state)

Account/item no: 8800472220 / (Tracking number)

Details of feedback (Kindly provide detailed content of the item / incident)

Item :

Complaint :

Customer’s signature : no signature required

Attended by (Name & Staff no.) : via Shopee email

(Note – Please attach posting receipt, along with this feedback form if it is Pos Laju, EMS, Parcel or Registered item)
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Customer’s copy

Feedback reference no: Office’s Chop / Date

Your feedback is valuable for us to improve our products and services.

Any inquiries, kindly contact our PosLine at 1 300 300 300 or email us at care@pos.com.my
 Pos PP1/Nov2015/Rev. 1
Lost Damaged Cancellation of posting ** Others
(please specify)

Date of posting

Posted at (state/country of origin) To: (receiving country/state)

Postage rate paid Shopee contract account Weight of item

Contents Bank account holder Shopee Mobile Malaysia S/B

Destination postcode Bank account number 514486517394

Amount to be claimed (RM) Name of Bank

Maybank

Is your item insured? YES NO If yes, please state sum insured (RM):

For claim purposes, please attach consignment notes, copy of MyKad/Passport and related invoices as references.

I understand and agree with the terms and conditions of Pos Malaysia. Pos Malaysia has the right to reject any claims not in accordance with the
stipulated terms and conditions. The decisions made by Pos Malaysia are deemed final.
* Only the Sender is allowed to make claims. However should the Receiver wish to make any claims, additional supporting documentations are needed
i.e. copy of the Sender’s MyKad/Passport and a letter of authorisation from the sender.
**Postage rate will not be refundable for cancelled posting if the request is made after the posting date.

Customer’s signature: Date:

( )
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Brief description by Operation Office:

Signature: Date: Mail Delivery Office/PPL:

( )

For office use only

PR (RTS) PR (D) DMG Lost (P) Lost (T) Others:

Claims processed Claims rejected: claims made after 30 days from date of posting (claim of compensation date)

Action by: Pos Malaysia Insurance

Pos Malaysia liability: Insurance liability:

Comment: Comment:

Date: Date:

CLAIMABLE AMOUNT (RM)

THANK YOU FOR YOUR FEEDBACK