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Training Budget

Training Budget
Organizati Year:

Department Submitted by: Phan Huu Loc

SALES : 60% PS : 20%


Annual training allotment: $ 37,020.00 $ 12,340

1Q Budget $18,025 3Q Budget: $12,825 Total Budget: USD

2Q Budget $18,025 4Q Budget: $12,825 VND

1st Quarter Training Budget


No. Location Course name Description Qty.
1 HCM Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 2
2 HN Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
2 DN Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
3 NT Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
Core Sellng. Negotiation, Communication, Customer, Managing Distributor
3 HCM Development skill training 2
Relationships, Winining Customer Offer
Core Sellng. Negotiation, Communication, Customer, Managing Distributor
4 HN Development skill training 1
Relationships, Winining Customer Offer
Core Sellng. Negotiation, Communication, Customer, Managing Distributor
4 DN Development skill training 1
Relationships, Winining Customer Offer
Core Sellng. Negotiation, Communication, Customer, Managing Distributor
5 NT Development skill training 1
Relationships, Winining Customer Offer
5 HCM Optional training Adhoc training / Meeting / Deploy Project 1
6 HN Optional training Adhoc training / Meeting / Deploy Project 1
Other Optional training Adhoc training / Meeting / Deploy Project 1

2nd Quarter Training Budget


No. Location Course name Description Qty.
1 HCM Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 2
2 HN Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
2 DN Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
3 NT Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
Core Sellng. Negotiation, Communication, Customer, Managing Distributor
3 HCM Development skill training 2
Relationships,
Core Winining Customer
Sellng. Negotiation, Offer Customer, Managing Distributor
Communication,
4 HN Development skill training 1
Relationships,
Core Winining Customer
Sellng. Negotiation, Offer Customer, Managing Distributor
Communication,
4 DN Development skill training 1
Relationships, Winining Customer Offer Customer, Managing Distributor
Core Sellng. Negotiation, Communication,
5 NT Development skill training 1
Relationships, Winining Customer Offer
5 HCM Optional training Adhoc training / Meeting / Deploy Project 1
6 HN Optional training Adhoc training / Meeting / Deploy Project 1
Other Optional training Adhoc training / Meeting / Deploy Project 1

3rd Quarter Training Budget


No. Location Course name Description Qty.
1 HCM Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 2
2 HN Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
2 DN Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
Core Sellng. Negotiation, Communication, Customer, Managing Distributor
4 DN Development skill training 1
Relationships,
Core Winining Customer
Sellng. Negotiation, Offer Customer, Managing Distributor
Communication,
5 NT Development skill training 1
Relationships, Winining Customer Offer
5 HCM Optional training Adhoc training / Meeting / Deploy Project 1

Page 1 of 48
Training Budget

Training Budget
Organizati Year:

Department Submitted by: Phan Huu Loc

SALES : 60% PS : 20%


Annual training allotment: $ 37,020.00 $ 12,340

1Q Budget $18,025 3Q Budget: $12,825 Total Budget: USD

2Q Budget $18,025 4Q Budget: $12,825 VND

6 HN Optional training Adhoc training / Meeting / Deploy Project 1


Other Optional training Adhoc training / Meeting / Deploy Project 1

4th Quarter Training Budget


No. Location Course name Description Qty.
1 HCM Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 2
2 HN Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
2 DN Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
3 NT Essential training for All Structure Call + QDVP3+ Persuasive Selling + CoBC + Product Knowledge 1
Core Sellng. Negotiation, Communication, Customer, Managing Distributor
### NT Development skill training 1
Relationships, Winining Customer Offer
### HCM Optional training Adhoc training / Meeting / Deploy Project 1
### HN Optional training Adhoc training / Meeting / Deploy Project 1
Other Optional training Adhoc training / Meeting / Deploy Project 1

Page 2 of 48
Training Budget

g Budget

Phan Huu Loc

Other: 20%
$ 12,340

$61,700

$1,295,700,000

raining Budget
Unit Cost/course Total
925.00 1,850.00
1,675.00 1,675.00
1,675.00 1,675.00
1,675.00 1,675.00

925.00 1,850.00

1,675.00 1,675.00

1,675.00 1,675.00

1,675.00 1,675.00
925.00 925.00
1,675.00 1,675.00
1,675.00 1,675.00
Grand Total $18,025 $378,525,000
Training Budget
Unit Cost/course Total
925.00 1,850.00
1,675.00 1,675.00
1,675.00 1,675.00
1,675.00 1,675.00
925.00 1,850.00
1,675.00 1,675.00
1,675.00 1,675.00
1,675.00 1,675.00
925.00 925.00
1,675.00 1,675.00
1,675.00 1,675.00
Grand Total $18,025
raining Budget
Unit Cost/course Total
925.00 1,850.00
1,675.00 1,675.00
1,675.00 1,675.00
1,675.00 1,675.00
1,675.00 1,675.00
925.00 925.00

Page 3 of 48
Training Budget

g Budget

Phan Huu Loc

Other: 20%
$ 12,340

$61,700

$1,295,700,000

1,675.00 1,675.00
1,675.00 1,675.00
Grand Total $12,825
raining Budget
Unit Cost/course Total
925.00 1,850.00
1,675.00 1,675.00
1,675.00 1,675.00
1,675.00 1,675.00
1,675.00 1,675.00
925.00 925.00
1,675.00 1,675.00
1,675.00 1,675.00
Grand Total $12,825

Page 4 of 48
Review &
Promote to
TSM
LEVEL

ASM

Enough
reviewing for
TSM Foundation
course

TSM Requirement of attending class (SR) Module 5:


Module 4: AS - Advance Selling Skills
Module 3: HO - Handling Ojection
Module 2: MS- Merchandising Skills 1. Completed "HO"
Module 1: SS- Selling Skills + R.E.D 1.Completed "SS & MS" 2. Level 2>70%
SF- SR Foundation 1. Completed "SF" 1. Completed "SF" 2. Level 2>70% 3. Level 3 > 50%
1. New SR woking for 2 weeks 2. Level 2>70% 2. Level 2>70% 3. Level 3 > 50% 4. Monthly Performance rate>3
SR 2. Passed In-Basket 3. Level 3 > 50% 3. Level 3 > 50% 4. ASM recommended 5. ASM recommended
3. TSM recommended 4. TSM recommended 4. TSM recommended

WHO ? Facilitator: ASM Facilitator: Sales Trainer Facilitator: Sales Trainer Facilitator: Sales Trainer Facilitator: Sales Trainer
Supporter: Sales Training Team Supporter: ASM Supporter: ASM Supporter: ASM Supporter: ASM

1 - 3 Years
Review &
o Promote to ASM

Requirement of a Module 11:


ttending class (TSM Module 10: TTT - TRAIN THE TRAINER
Module 9: PS - PRESENTATION SKILLS

CF - COACHING &
Module 8: FEEDBACK SKILLS
CN - COMMUNICATION &
Module 7: NEGOTIATION SKILLS
Module 6: SI - SELECTION & INTERVIEW
TF- TSM FOUNDATION

1. New TSM 1. All TSM, ASM 1. Completed "TF" 1. Completed "TF" 1. Completed "TF" 1. Đã hoàn thành "PS"
2. SR high potential 2. SR be promoted to TSM 2. Good performance 2. Good performance 2. Good performance 2. Good performance
3. ASM recommended 3. New TSM 3. SM recommended 3. SM recommended 3. High potential 3. High potential
(ASM Obsever) 4. SM recommended 4. SM recommended

Facilitator: SM, RSM / Sales Training


Facilitator: External Facilitator: External Facilitator: RSM Facilitator: External Facilitator: External
Supporter: Sales Training Team Supporter:Training Team Supporter:Training Team Supporter:Training Team Supporter:Training Team Supporter:Training Team

2 - 3 Years
view &
mote to ASM

TIME
F14 COMMERCIAL TRAINING CALENDAR
JUNE 2013 - JUNE 2014
Planned
Completed
Refresh
TET period

Length No. of
Courses Desrciption Target Audience Venue Pax Provider Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
(day) Courses

Sales Strat, Orgchart, QDVP3, Outlet 16, 26


Sales Induction Segments, Structured Call/Appt, Contact & NEW STAFF HCM 2 1 20 Sales Cap. july
Coverage, COBC & DMC

Structured Call refreshing - South 8 Step Call + Persuasive Selling BDE/FSM HCM 1 2 30 Loc

Structured Call refreshing - North 8 Step Call + Persuasive Selling BDE/FSM HN 1 2 35 Loc

Structured Call refreshing - Province 8 Step Call + Persuasive Selling DSR/DM DN 1 2 20 Loc

FSM/KAM/ Comm.
Finance For Non-Finance Refresher 2 Deep dive in TT, JUBP, P&L, FTT HCM 1 1 25
RESERVE/CM FIN

Shopper & Customer Understanding Shopper profiles, customet profiles… CM/KAM/RBM HCM 1 1 25 CM
and Insights

Sales Automation - Manager Batch - Management Suite & Reports FSM/RBM HCM 1 1 10 Pro. Team
South

Sales Automation - Manager Batch -


North Management Suite & Reports FSM/RBM HN 1 1 10 Pro. Team

COBC Refresh Training - South All COBC contents ALL Field Sales HCM 0.5 3 50 RBM

COBC Refresh Training - North All COBC contents ALL Field Sales HN 0.5 3 40 RBM

COBC Refresh Training - Province All COBC contents ALL Field Sales DN 0.5 3 20 NDM

S&OP: Planning and Forecasting Planning and forecast methodology FSM/KAM/RBM /CM HCM 0.5 1 25 CE&O

S&OP: Planning and Forecasting Planning and forecast methodology FSM/KAM/RBM /CM HCM 0.5 1 25 CE&O
Refresh

Refresh Train The Trainer modules and Selected


Train The Trainer HN 2 1 10 Sales Cap.
review induction plan FSM/RBM/KAM

CPM Train The Trainer Refresh Indcution package CPM trainers HCM 0.5 3 5 Sales Cap.

NLP for sales Trainers (outsource) TBC TBC TBC 3 1 30 SMEI

TOTAL
SUMMARY: WEEKLY - MONTHLY - YTD
Khu vực MK
Khu vực HCM
Khu vực SP
Các khóa training của SC và Dept khác

Month CLASSROO

LEARNING
2011 DATE TRAINING CODE
CONDUCTED
JAN

31-Dec SS001 HCM3112 Selling Skills

7-Jan
FEB
MAR
APR
NOV OCT SEP AUG JUL JUN
DEC NOV
Function: Các khóa huấn luyện của Sales chỉ nhập khu vực - HCM,MK,SP
Pre-Post test: Nhập điểm trung bình, không nhập %

Training
CLASSROOM TRAINING MONTHLY

Duration
FACILITATOR Target Audient # DELEGATES
(hour)

8 NGUYEN HOANG DUNG SR 17


Training Activities
Reaction - Level 1

TRAINING COST
FUNCTION Content Facilitator Participants Training facility
(VND)

HCM #VALUE! 88.0% 88.9% 83.7%


1 Knowledge Shift - Level 2 Application -

Pre-Knowledge Post-Knowledge Knowledge Shift Pre-Appication


Average
average average (Difference) average

#VALUE! 49 125 58.6% 51.5%


Application - Level 3

Post-Application Application
average average

64.3% 12.8%
Course Name : Selling Skill
Date : 31/12/2011
Trainer : Nguyễn Hoàng Dũng
Target Audience : SR
Venue : Plant

Course Evaluation - Level 1


OBJECTIVE

Know how to do route book


Understand and apply 7 steps selling
Present effect sales promotion

How effective / appropriate was the. . . Poor (1)

1. Quality and effectiveness of the content 0


2. Appropriateness and effectiveness of the practical exercises 0
3. Application of the course in reality 0
4. Amount of time spent on each topic or skill 0
5. Logical sequence of course and relevance of course to my job 0

How well did the Trainer / Facilitator ... Poor (1)

1. Explain the outcome of the course 0


2. Show content mastery 0
3. Met my level of knowledge 0
4. Explain material / give instruction 0
5. Use time effectively 0
6. Stimulate discussion and motivate participants 0
7. Use Vocal variety; gestures and posture appropriately 0
8. Deal with all outstanding issues 0
9. Overall rating of Facilitator 0

Participant Self-Evaluation Poor (1)

1. I was present for the full duration of the course 0


2. I participated throughout the duration 0
3. I interacted with others 0
4. I was fully engaged throughout the duration 0

How would you rate the … Poor (1)


1. Comfort of the Training Facility 0
2. Convenience of Facility Location 0

Overall Comments on the Content

Overall Comments on the Facilitator

Overall rating

Poor 0
Fair 3
Good 133
Outstanding 124

Post Knowledge Assessment Result Sheet - L

No Participant Position

1 Tran Thi Bang Chau SR


2 Han Quang Chung SR
3 Duong Hong An SR
4 Nguyen Dinh Doi SR
5 Pham The Lich SR
6 Truong Van Thanh Phu SR
7 Duong Minh Hung SR
8 Nguyen Truong Sa SR
9 Nguyen Tuan Cuong SR
10 Pham Ngoc Anh Khoa SR
11 Trinh Hoai Vinh SR
12 Vo Khac Minh SR
13 Pham Van Tra SR
14 Pham Kim Hoang SR
15 Nguyen Dinh Hiep SR
16 Do Van Nam SR
17 Nguyen Phuc Khanh SR

Overall Average
%

Application level in market - Level 3


Skills / ability application in market of Sales Rep (TSM evaluate through SR Need
behaviour) improved (1)
1. Khen khách hàng -> tạo mối quan hệ với khách hàng? 12
2. Xin phép kiểm hàng tồn khéo léo - > khách hàng chấp nhận cho NV thực hiện 10
3. Thực hiện nguyên lý trưng bày ASMPQ ở điểm bán 12
4. Sử dụng presenter và hàng mẩu khi trình bày chương trình trọng tâm? 12
5. Làm báo cáo tại các điểm bán trong khi viếng thăm 11
6. Cảm ơn khách hàng , nhắc họ duy trì trưng bày và hẹn lần ghé thăm kế tiếp 10
7. Biết cách ghi số liệu và sử dụng hiệu quả route book 11
8. Biết cách làm báo bảng KPI 8

Skills / ability application in market of Sales Rep (TSM evaluate through SR


poor (1)
behaviour)
1. Khen khách hàng -> tạo mối quan hệ với khách hàng? 4
2. Xin phép kiểm hàng tồn khéo léo - > khách hàng chấp nhận cho NV thực hiện 5
3. Thực hiện nguyên lý trưng bày ASMPQ ở điểm bán 3
4. Sử dụng presenter và hàng mẩu khi trình bày chương trình trọng tâm? 0
5. Làm báo cáo tại các điểm bán trong khi viếng thăm 0
6. Cảm ơn khách hàng , nhắc họ duy trì trưng bày và hẹn lần ghé thăm kế tiếp 4
7. Biết cách ghi số liệu và sử dụng hiệu quả route book 3
8. Biết cách làm báo bảng KPI 1

Level 1- Did
they like it?
Result 86%

86%
90% 80%
80%
70% 59%
60%
50% 35%
40%
30%
20%
10%
0%
Level 1- Did they like it? Benchmark Level 2 - Did they learn? Benchmark
40%
30%
20%
10%
0%
Level 1- Did they like it? Benchmark Level 2 - Did they learn? Benchmark
evel 1
Participant
NO YES
1 2 3 4 5 6 7
0 13 y y y y y y y
0 13 y y y y y y y
0 13 y y y y y y y

Participant
Fair (2) Good (3) Outstanding (4)
1 2 3 4 5 6 7
0 5 8 4 3 4 3 4 4 4
1 9 3 3 3 3 3 4 3 4
0 10 3 3 3 3 3 4 4 4
0 8 5 3 3 4 3 4 4 4
0 9 4 3 3 3 3 4 4 4

Participant
Fair (2) Good (3) Outstanding (4)
1 2 3 4 5 6 7
1 4 8 4 3 4 4 4 4 4
0 7 6 3 3 4 4 4 4 4
0 6 7 4 3 4 4 4 3 4
0 6 7 3 3 4 4 4 4 4
0 7 6 3 3 3 4 4 4 4
0 8 5 3 3 4 4 4 4 4
0 4 9 4 3 4 4 4 4 4
0 7 6 3 3 3 4 4 4 4
0 5 8 4 3 4 4 4 4 4

Participant
Fair (2) Good (3) Outstanding (4)
1 2 3 4 5 6 7
0 7 6 3 3 4 4 4 4 4
0 6 7 3 3 4 3 4 4 4
0 10 3 3 3 3 3 4 4 4
0 0 13 4 4 4 4 4 4 4

Participant
Fair (2) Good (3) Outstanding (4)
1 2 3 4 5 6 7
1 7 5 3 3 4 3 4 3 4
0 8 5 3 3 3 3 4 3 4

ult Sheet - Level 2


Knowledge Assessment
Part A (Availability)
Difference
Possible score :
Pre test Post test
94 130
44
18 119
17 124
52 130
48 100
50 120
46 130
40 129
40 130
31 130
90
110 130
45
42 127
19 120
42 130
0

Pre test Post test Difference


49 125 76
37% 96% 59%

t - Level 3
Participant
Good (2)
1 2 3 4 5 6 7
2 2 1 1 1 1 2 1
4 2 1 1 1 1 2 1
2 1 2 2 1 1 1 1
2 1 1 1 1 1 1 1
3 1 1 1 2 1 2 1
4 2 1 1 2 2 2 1
3 1 1 1 2 1 2 1
6 2 1 2 2 1 2 1
1.5 1.1 1.3 1.5 1.1 1.8 1.0

Participant
Fair (2) Good (3) Outstanding (4)
1 2 3 4 5 6 7
8 2 0 3 1 1 2 2 3 2
5 4 0 3 1 1 2 1 3 2
9 2 0 2 3 3 2 1 2 2
12 2 0 2 2 2 2 2 2 2
11 3 0 2 2 2 3 2 3 2
6 3 1 4 1 1 3 3 3 2
8 3 0 2 1 1 3 2 3 2
1 1 1 3 2 3 3 2 3 2
2.6 1.6 1.8 2.5 1.9 2.8 2.0

Level 2 - Did they


Benchmark Benchmark Level 3 -
learn?
80% 59% 35%

35%

Benchmark
Benchmark
Participant
8 9 10 11 12 13 14
y y y y y y
y y y y y y
y y y y y y

Participant Total
% Total Ave %
8 9 10 11 12 13 14 answers
3 4 4 3 4 3 47 90.38%
4 3 3 3 2 3 41 78.85%
3 3 3 3 3 3 42 80.77% 83.46%
3 3 3 3 3 4 44 84.62%
3 3 4 3 3 3 43 82.69%

Participant Total
% Total Ave %
8 9 10 11 12 13 14 answers
3 2 4 4 3 3 46 88.46%
3 3 3 3 3 4 45 86.54%
3 3 4 3 4 3 46 88.46%
3 3 4 3 3 4 46 88.46%
3 3 4 3 3 4 45 86.54% 88.03%
3 3 3 3 3 3 44 84.62%
3 4 4 3 3 4 48 92.31%
3 3 4 3 3 4 45 86.54%
3 3 4 3 4 3 47 90.38%

Participant Total
% Total Ave %
8 9 10 11 12 13 14 answers
3 3 3 3 4 3 45 86.54%
3 3 4 3 4 4 46 88.46%
88.94%
3 3 3 3 3 3 42 80.77%
4 4 4 4 4 4 52 100.00%

Participant Total
% Total Ave %
8 9 10 11 12 13 14 answers
3 2 4 3 4 3 43 82.69%
83.65%
3 3 4 3 4 4 44 84.62%

Score 86.02%
Participant Total
% Total Ave %
8 9 10 11 12 13 14 answers
1 1 1 1 1 1 1 16 57%
1 2 1 1 2 1 1 18 64%
1 1 1 1 1 1 1 16 57%
1 1 1 2 2 1 1 16 57%
60.20%
1 1 1 1 2 1 1 17 61%
1 1 1 1 1 1 1 18 64%
1 1 1 1 2 1 1 17 61%
1 1 1 2 2 1 1 20 71%
1.0 1.1 1.0 1.3 1.6 1.0 1.0

Participant Total
% Total Ave %
8 9 10 11 12 13 14 answers
2 2 2 1 2 2 1 26 46%
2 3 2 1 3 2 1 27 48%
2 2 2 2 2 1 1 27 48%
2 2 2 3 3 2 2 30 54%
51.56%
2 2 2 2 3 2 2 31 55%
2 2 2 1 2 2 1 29 52%
2 2 2 2 3 2 1 28 50%
2 2 2 3 3 2 1 33 59%
2.0 2.1 2.0 1.9 2.6 1.9 1.3
Course Name : Training Plan
Date :
Trainer : Phan Hữu Lộc
Target Audience :
Venue : Plant

Course Evaluation - Level 1


OBJECTIVE

Know how to do route book


Understand and apply 7 steps selling
Present effect sales promotion

How effective / appropriate was the. . .

1. Quality and effectiveness of the content


2. Appropriateness and effectiveness of the practical exercises
3. Application of the course in reality
4. Amount of time spent on each topic or skill
5. Logical sequence of course and relevance of course to my job

How well did the Trainer / Facilitator ...

1. Explain the outcome of the course


2. Show content mastery
3. Met my level of knowledge
4. Explain material / give instruction
5. Use time effectively
6. Stimulate discussion and motivate participants
7. Use Vocal variety; gestures and posture appropriately
8. Deal with all outstanding issues
9. Overall rating of Facilitator

Participant Self-Evaluation

1. I was present for the full duration of the course


2. I participated throughout the duration
3. I interacted with others
4. I was fully engaged throughout the duration

How would you rate the …


1. Comfort of the Training Facility
2. Convenience of Facility Location

Overall Comments on the Content

Overall Comments on the Facilitator

Overall rating

Poor
Fair
Good
Outstanding

Post Knowledge Assessment Result She

No Participant

1 LÊ THANH LÂM
2 NGUYỄN TUẤN ANH
3 LÊ MINH LUÂN
4 TRẦN HỒNG PHÚC
5 NGÔ THỊ DIỄM
6 ĐẶNG THỊ DUYÊN
7 LÊ TRUNG LÂM
8 NGUYỄN THỊ NGỌC HẠNH
9 MS. DIỄM
10 NGUYỄN THANH BẢO TÂM
11 TRẦN THANH LIÊM
12 THÙY HÂN
13 NGUYỄN HUỆ TRÚC
14 DIỆP MỸ LINH
15 NGUYỄN LONG DUY
16 NGUYỄN THÚY BÌNH
17 HUỲNH THỊ TUYẾT MAI & chị Trân
18 LẠI NGỌC THỦY
19 NGUYỄN PHONG LỮ
20 VĂN THỊ THANH TUYỀN
21 LÊ THỊ THANH XUÂN
22 HOÀNG QUÂN
23 TIÊU NGỌC HẢI PHƯỢNG
24 NGUYỄN VŨ MẠNH HÀ
25 TẠ THỊ NGÂN HÀ
26 TRẦN THỊ NGỌC ANH
27 BÙI VŨ QUỲNH THƯ
28 TRẦN THỊ THẢO NGUYÊN

Overall Average
%

Application level in market - Leve

Skills / ability application in market of Sales Rep (TSM evaluate through SR


behaviour)
1. Khen khách hàng -> tạo mối quan hệ với khách hàng?
2. Xin phép kiểm hàng tồn khéo léo - > khách hàng chấp nhận cho NV thực hiện
3. Thực hiện nguyên lý trưng bày ASMPQ ở điểm bán
4. Sử dụng presenter và hàng mẩu khi trình bày chương trình trọng tâm?
5. Làm báo cáo tại các điểm bán trong khi viếng thăm
6. Cảm ơn khách hàng , nhắc họ duy trì trưng bày và hẹn lần ghé thăm kế tiếp
7. Biết cách ghi số liệu và sử dụng hiệu quả route book
8. Biết cách làm báo bảng KPI

Skills / ability application in market of Sales Rep (TSM evaluate through SR


behaviour)
1. Khen khách hàng -> tạo mối quan hệ với khách hàng?
2. Xin phép kiểm hàng tồn khéo léo - > khách hàng chấp nhận cho NV thực hiện
3. Thực hiện nguyên lý trưng bày ASMPQ ở điểm bán
4. Sử dụng presenter và hàng mẩu khi trình bày chương trình trọng tâm?
5. Làm báo cáo tại các điểm bán trong khi viếng thăm
6. Cảm ơn khách hàng , nhắc họ duy trì trưng bày và hẹn lần ghé thăm kế tiếp
7. Biết cách ghi số liệu và sử dụng hiệu quả route book
8. Biết cách làm báo bảng KPI

Result
86%
80%
90%
80%
70%
60%
50% 35
40%
30%
20%
10%
0%
Level 1- Did they like it? Benchmark Level 2 - Did they learn? Benchm
e Evaluation - Level 1
CTIVE NO YES

0 13
0 13
0 13

Poor (1) Fair (2) Good (3) Outstanding (4)

0 0 5 8
0 1 9 3
0 0 10 3
0 0 8 5
0 0 9 4

Poor (1) Fair (2) Good (3) Outstanding (4)

0 1 4 8
0 0 7 6
0 0 6 7
0 0 6 7
0 0 7 6
0 0 8 5
0 0 4 9
0 0 7 6
0 0 5 8

Poor (1) Fair (2) Good (3) Outstanding (4)

0 0 7 6
0 0 6 7
0 0 10 3
0 0 0 13

Poor (1) Fair (2) Good (3) Outstanding (4)


0 1 7 5
0 0 8 5

0
3
133
124

ssessment Result Sheet - Level 2


Knowledge Assessment
Part A (Availability)
Position Difference
Possible score :
Pre test Post test
Training Manager
HR Development
Training Manager
Training Manager
Learning and Development
Training Manager
Assistant Training Manager
CPO
Training Manager
Senior Office Administrator
HRM
HR
Training Manager
HR & Admin Manager of LEX
QAM ADVISOR
Phụụ traá ch đaà o taụ o
Trưởởng phoà ng nhaâ n sưụ
Phụụ traá ch đaà o taụ o
Training Manager
Talent Management Execụtive
HR Manager

Training Department
Senior Trainer
Senior Trainer
Senior Trainer
Senior Trainer
Training Supervisor
0

Pre test Post test Difference


#DIV/0! #DIV/0! #DIV/0!
#DIV/0! #DIV/0! #DIV/0!

n level in market - Level 3

Need improved (1) Good (2)

12 2
10 4
12 2
12 2
11 3
10 4
11 3
8 6

poor (1) Fair (2) Good (3) Outstanding (4)

4 8 2 0
5 5 4 0
3 9 2 0
0 12 2 0
0 11 3 0
4 6 3 1
3 8 3 0
1 1 1 1

Level 2 - Did they


Level 1- Did they like it? Benchmark Benchmark Level 3 -
learn?
86% 80% #DIV/0! 35%
80%

35%

chmark Level 2 - Did they learn? Benchmark


Participant
1 2 3 4 5 6 7 8 9 10 11 12 13 14
y y y y y y y y y y y y y
y y y y y y y y y y y y y
y y y y y y y y y y y y y

Participant Total
%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 answers
4 3 4 3 4 4 4 3 4 4 3 4 3 47 90.38%
3 3 3 3 4 3 4 4 3 3 3 2 3 41 78.85%
3 3 3 3 4 4 4 3 3 3 3 3 3 42 80.77%
3 3 4 3 4 4 4 3 3 3 3 3 4 44 84.62%
3 3 3 3 4 4 4 3 3 4 3 3 3 43 82.69%

Participant Total
%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 answers
4 3 4 4 4 4 4 3 2 4 4 3 3 46 88.46%
3 3 4 4 4 4 4 3 3 3 3 3 4 45 86.54%
4 3 4 4 4 3 4 3 3 4 3 4 3 46 88.46%
3 3 4 4 4 4 4 3 3 4 3 3 4 46 88.46%
3 3 3 4 4 4 4 3 3 4 3 3 4 45 86.54%
3 3 4 4 4 4 4 3 3 3 3 3 3 44 84.62%
4 3 4 4 4 4 4 3 4 4 3 3 4 48 92.31%
3 3 3 4 4 4 4 3 3 4 3 3 4 45 86.54%
4 3 4 4 4 4 4 3 3 4 3 4 3 47 90.38%

Participant Total
%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 answers
3 3 4 4 4 4 4 3 3 3 3 4 3 45 86.54%
3 3 4 3 4 4 4 3 3 4 3 4 4 46 88.46%
3 3 3 3 4 4 4 3 3 3 3 3 3 42 80.77%
4 4 4 4 4 4 4 4 4 4 4 4 4 52 100.00%

Participant Total
%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 answers
3 3 4 3 4 3 4 3 2 4 3 4 3 43 82.69%
3 3 3 3 4 3 4 3 3 4 3 4 4 44 84.62%

Score
Participant Total
%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 answers
2 1 1 1 1 2 1 1 1 1 1 1 1 1 16 57%
2 1 1 1 1 2 1 1 2 1 1 2 1 1 18 64%
1 2 2 1 1 1 1 1 1 1 1 1 1 1 16 57%
1 1 1 1 1 1 1 1 1 1 2 2 1 1 16 57%
1 1 1 2 1 2 1 1 1 1 1 2 1 1 17 61%
2 1 1 2 2 2 1 1 1 1 1 1 1 1 18 64%
1 1 1 2 1 2 1 1 1 1 1 2 1 1 17 61%
2 1 2 2 1 2 1 1 1 1 2 2 1 1 20 71%
1.5 1.1 1.3 1.5 1.1 1.8 1.0 1.0 1.1 1.0 1.3 1.6 1.0 1.0

Participant Total
%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 answers
3 1 1 2 2 3 2 2 2 2 1 2 2 1 26 46%
3 1 1 2 1 3 2 2 3 2 1 3 2 1 27 48%
2 3 3 2 1 2 2 2 2 2 2 2 1 1 27 48%
2 2 2 2 2 2 2 2 2 2 3 3 2 2 30 54%
2 2 2 3 2 3 2 2 2 2 2 3 2 2 31 55%
4 1 1 3 3 3 2 2 2 2 1 2 2 1 29 52%
2 1 1 3 2 3 2 2 2 2 2 3 2 1 28 50%
3 2 3 3 2 3 2 2 2 2 3 3 2 1 33 59%
2.6 1.6 1.8 2.5 1.9 2.8 2.0 2.0 2.1 2.0 1.9 2.6 1.9 1.3
Total Ave %

83.46%

Total Ave %

88.03%

Total Ave %

88.94%

Total Ave %
83.65%

86.02%
Total Ave %

60.20%

Total Ave %

51.56%

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