CHAPTER 3

JOB SATISFACITON AT BIG BAZAR

WHAT IS HUMAN RESOURCE

MANAGEMENT?

The effective use of people to achieve both organizational and

individual goals. It is actually effective recruitment, selection,
development, compensation, and utilization of human resources by organizations.
Before few years
H.R manager was only black box. Their role was more closely aligned with personnel and
administration functions.
Potent
Recruiting
Hiring
Training
Organization Development
Communication

New H.R Role

Coaching
Policy Recommendation
Salary and Benefits
Team Building
Employee Relations
Leadership
BIG BAZAAR People Management
System

BIG BAZAAR People management system is built on 5 pillars

of people based growth:

a). Culture Building

b). Performance Management through Balanced ScoreCard
c). People Processes
d). Management Processes
e). Leadership Excellent

Organisation Structure
Their organization is headed by their Managing Director. They
follow an inverse pyramid structure; as a result decisions are taken closest to the point of
customer action. Sales executive are encouraged to think customer first. They are empowered to
run their respective departments

HUMAN RESOURCE DEPARTMENT OF big bazaar

The employee`s of big bazaar have such a good level of job satisfaction in them because of
several effort`s and policies of h.r department . The HR department of Big Bazaar is very
dynamic. Employees are the biggest strength and asset of any organization and the HR
department realises this very well.
This is very evident from the way the HR department handles
all its employees. They take utmost care to select, train, motivate and
retain all the employees. They have continuous developmental
programmes for all the employees. Currently Big Bazaar
Lucknow is employing 300 full time and 60 part time employees.
There are two shifts for the employees. The first shift employees
arrive at 10AM in the morning and leave at 7.30 in the
evening, while the second shift employees report at 12.30 in the
afternoon and leave at the time of Store closing (10pm).

Compensation & Rewards

The employees are rewarded suitably with attractive pay
packages. The salary of an employee includes basic pay. HRA, special allowance, PF,ESI,
Mediclaim etc. Annual bonus will be given at the time of Diwali. The employees and their
dependents are also entitled for medical treatment in recognised hospitals with cashless
hospitalisation with whom the company has tie-ups. If a hospital is not recognised, the amount
spent by the employee will be reimbursed.
Along with these all the employees are given a card known as
‘Employee Discount card’ (EDC) through which they can buy any product at Big Bazaar at a
special discount of 20-30 %.
Leaves and other rules
An employee during his probationary period is entitled for 7 days of leave. A confirmed
employee is entitled for 30 days of leave in a year. There is only one type of leave the employees
can take which is known as All Purpose Leave (APL).
All the employees will be given identity cards which they have to wear and also swipe while at
the time of entering and leaving the Store.
Performance Appraisal
The HR department conducts performance appraisal of all the
employees annually in the month of April. Based on their performance increments will be given
in their pay. In
addition to this if an employee achieves or exceeds the target given to along with their team
members will be provided with attractive cash and other incentives.
Training & Development
Future group has its own training division for all its employees,
known as ‘Future Learning & Development Limited’ (FLDL). All the employees are given
training for 20 days in a year spread over different periods. ‘Gurukul’ which is a part of FLDL
gives training to all the employees on various skills like team work, dedication discipline
improving customer service etc to make them more knowledgeable and productive.

Retention Strategy
They strive to foster a feeling of well-being in their
employees through care and respect, they have several
structured processes including employee mentoring
and grievance management programmes which are
intended to facilitate a friendly and cohesive organisation culture. Off-site activities are
encouraged to improve inter-personal relationship. They have implemented an employee
suggesstion programme called ‘Prerna’ wherein the employee can give their suggestions. Every
quarter the best suggestion received per zone is awarded with prize called “Golden Cap”.
Work Culture at Big Bazaar
At Pantaloon Retail, Empowerment is what you acquire and
Freedom at Work is what you get. They believe that most valuable assets are their People.
Young in spirit, adventurous in action, with an average age of 27 years, their skilled & qualified
professionals work in an environment where change is the only constant. Powered by the desire
to create path-breaking practices and held together by values, work in this people intensive
industry is driven by softer issues. In their world, making a difference to Customers’ lives is a
Passion and performance is the key that makes it possible. Out of
the Box thinking has become a way of life at Pantaloon Retail and living with the change, a
habit. Leadership is a value that is followed by one and all at Pantaloon Retail. Leadership is the
quality that motivates them to never stop learning, stretching to reach the next challenge,
knowing that they will be rewarded along the way. In the quest of creating an Indian model of
retailing, Pantaloon Retail has taken initiatives to launch many retail formats that have come to
serve as a benchmark in the industry. Believing in leadership has given us them optimism to
change and be successful at it. They do not predict the future, but create it. At Pantaloon Retail
you will get an opportunity to handle multiple responsibilities, and therein, the grooming to play
a larger role in the future. At Pantaloon you will find some of the brightest people from
different spheres of industry. They believe that it’s a place where you can live your dreams and
pursue a career that reflects your skills and passions
Graphical representation of survey data
 employee`s %

highly satisfied
satisfied
un satisfied
highly un satisfied

a) 80 % of employee have highly satisfied level of job satisfaction

b) 10 % of employee have “satisfied” level of job satisfaction .
c) 5 % of employee have “un-satisfied” level of job satisfaction.
d) 5% of employee have “highly un-satisfied” level of job satisfaction

1) The primary data is been collected through questionnaire

2) The secondary data is collected through information on internet and information

provided by the executives of h.r department of future group
On the basis of survey done by me , I have ranked various factors of job satisfaction at big
bazaar

Rank

a) Good wages ............................................................ 1

b) Good working conditions .......................................... 4
c) Job security ............................................................. 2
d) Full appreciation of work that is done ...................... 5
e) Employer loyalty to employees ................................. 7
f) Interesting work.......................................................... 3
g) Promotion and growth in the organization ................ 6