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ERP Systems: Build vs. Buy


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Since many of us are natural problem-solvers, it may often be


tempting to identify and create our own solutions when we
encounter a new demand in our business. Can our problem be
resolved by using a macro? Should we ask our technology team
to create a new software application for this specific issue? Can
we alter our existing ERP system for a temporary resolution?

As the development of ERP solutions continues to advance,


many organizations struggle with the practicality of building
their own software applications to meet evolving business
requirements. Following are some pros and cons to this
approach that organizations should consider before giving in to
the temptation:

Pros of Building

Control – organization has internal support for future fixes


and enhancements
Unique Fit – applications are custom-developed for specific
business needs
Lower Immediate Costs – applications are created on an as-
needed basis

Cons of Building

Outdated Software – applications need to be flexible to meet


new changes in technology
Long Development Time – internal staffing limitations may
place the project at a low priority resulting in long periods of
development, configuration and testing.
Limited Training and Support – lack of specialized training to
transition employees to the new ERP system components or
related business process changes
Risks – turnover in software developer team, disjointed data
and reporting, and challenges with integrating different
applications

Despite the potential challenges of custom-building


applications, purchasing ERP software can often be just as – or
more – intimidating. The decision to buy software from an ERP
vendor or VAR typically raises concerns around compatibility as
well as implementation cost and duration. Below are some pros
and cons of buying ERP software:

Pros of Buying

Software Sophistication – extensive research and


development, industry-specific solutions and fewer
complications or “bugs”
Stable Knowledge Base – many experts on the software who
can provide long-term training and support
Continuous Improvement – flexible and adaptable to
integrate with new technology and software applications as
well as an ability to adopt future enhancements
Streamlined Functionality – collective data analysis and
reporting

Cons of Buying

Higher Upfront Cost – ERP system acquisition typically results


in more upfront money out of pocket than in-house
development
Less Control – software vendor holds the rights to the code
so implementing organizations are dependent on external
technical support

If buying ERP software seems to be most appropriate to meet


the needs of your business, many resources exist to help you
and your organization decide which software is most
compatible. Consider engaging the services of a third-party ERP
consultant such as Panorama to ensure due diligence during
the process in order to maximize benefits and success.

Written by Christine Thai, Associate Business Analyst at


Panorama Consulting Solutions.

About the author

Panorama Consulting Solutions

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2 Comments

Doug September 16, 2013 at 12:12 pm Reply

Hadden

The build vs buy debate is particularly


vociferous in the public sector. There are
some markets where general ERP
solutions require so much customization
that they resemble custom projects.
Of course, there are often vertically-
specific solutions for these markets.

Some additional cons for building


include:
– Quality Assurance: single custom
projects do not have the “customer base”
hitting all software features and
uncovering bugs, particularly under
stress
– Feature Management: custom projects
do not have the advantage of many
similar organizations pushing for more
advanced features that could be valuable

– Configurable vs Hard Coding: software


engineers design to specifications
meaning that it is very difficult in a single
project to know what is likely to be
changed in the future

Some cons for buying:


– Lack of leverage with the manufacturer
meaning that you need to provide the
customizations

-Systems integrator looking to maximize


long-term revenue by recommending
unneeded customizations

SATYA September 19, 2013 at 1:03 am Reply

NARAYAN MAHESHWARI

Cons of Bespoke solutions :


1. Lake of foresight while gathering
requirements.
Solftware built to meet immediate
needs. It is most of the time found
myopic.
2. Not attending to required
validations/Internal controls. It is
exposed to huge control risks.
3. Lack of benefit of leading/best
practices across industry/geograpgies

For functions where processes are more


or less standaridise it is always better to
for Standard applications.

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