ISSUE 10 Aug, 2012 www.hytera.

com

Hytera Customer Service Express

CONTENTS
02 On Site Service in Sri Lanka in Jul, 2012

03 The Simple Tutorial of How to Use Short ISSI to Make a Call (Tetra)

05 TC700 No Sound Output Repair Case

07 TM610 Can’t Read And Write Repair Case

08 Troubleshooting of TM800 Programming failed

10 Troubleshooting of TC700 Power on failed

13 RD98X Power On Slow Repair Case

15 Troubleshooting:PD78X TX power is low 98X Power On Slow Repair Case

17 Troubleshooting: RD98X No TX power

1
News and Events

On Site Service in Sri Lanka in Jul, 2012

At Sri Lanka distributor’s request, two service engineers from Hytera Mr. Liu wenling and Mr. Xiao
bing went to Colombo which is the capital of Sri Lanka to provide aftersales maintenance training to
the navy, Airforce, Special Task Force and the Police there. This Sri Lanka distributor is one of Hytera’s
important customers in South Asia. We have been in business relationship for years. The products
and services of Hytera won appraisal of the distributor.
The trip to Srilanka distributor has
lasted for total 7 days from July,
19th to July, 27th, includes three
days TC610 maintenance training
to the navy, one day TM800/TR800
training for the police, the Airforce
and the Special Task Force and the
rest 3 days has been spent in the
Special Task Force and the Police to
provide them with programming
training and operation training.
There were total 30 people joined
in the TC610 maintenance training
and 20 people joined in the
TM800/TR800 training.

Fig. 1
The trip to the distributor and our end customers was to know more about the demand of our
customer directly so that Hytera can provide better products and better services to them. By visiting
the pits of the Special Task Force and the Police, we get to know their maintenance ability and the
face to face communication to the maintenance technicians conducted more satisfying trainings. On
the one hand, it is an effective way for our
customers to know more about Hytera
products. On the other hand, the trainings
greatly enhance their aftersales maintenance
capability. Hytera is aiming at satisfying our
customers more and providing our
customers with prompt, professional and
considerate services. As a brand, Hytera
people has always been always working hard
to make it becomes a guarantee to all of
customers.

Fig. 2

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The Simple Tutorial of How to Use Short ISSI to Make a Call (Tetra)

Several items we need to configure if we want to use short ISSI to make a call.
1. ISSI Base Length: It is related to the length of ISSI. For example, your ISSI is 12345, this ISSI base
length is 5.
2. ISSI Default Number: It is the base of the short ISSI field.
3. Short ISSI Max Length&Short ISSI Min Length, the two conditions is to limit the length of the
short ISSI.
4. The Field and Filed Switch: If you want to use Short ISSI, you have to open the filed switch and
config the fields.

Here is an example
1. CPS settings
1) ISSI Base Length:5
2) ISSI Default Number:21185
3) Short ISSI Max Length:4
4) Short ISSI Min Length:2
5) Filed Switch: on
6) Field 1:0
7) Field 2:1
8) Field 3:2
9) Field 4:2

2 11 85
Field 1 Field 2 Field 3 Field 4
0digit 1 digit 2 digit 2digit
2. How to operate
Case 1
 Input 2 digit[Field 4] short ISSI(we use XX to instead)in keypad, the screen will get in to the
dial window.
 Use function button to choose different call types, when short ISSI appear, press PTT to call.
The screen will show the full ISSI 211XX.
Case 2
 Input 4 digit short ISSI[Field3+Field 4] (we use XXXX to instead)in keypad, the screen will get
in to the dial window
 Use function button to choose different call types, when short ISSI appear, press PTT to call.
The screen will show the full ISSI 2XXXX.

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Wrong operation:
 In this case, because our field settings is 0digit - 1digit – 2digit – 2digit, if you input digit
XXX and try to use short ISSI to dial, theshort ISSI will not work.
 Because we limit the Length of shortISSI(2<short ISSI<4), if you input one digit or 5 digit
numbers, it illegal and the screen will pop out a message “Unautorized”.

Picture 1
Notes: This picture is for article 3 ”TM610
Can’t Read And Write Repair Case”

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 TC700 No Sound Output Repair Case

1. Fault Phenomenon
1) After power on, no boot voice; When RX the green led is on, but no RX voice.
2) After power on, the boot voice is normal; When RX the green led is on, but no RX voice.

2. Cause Analyze
From the phenomenon, we can see that the radio is no sound output. It’s mainly caused by the
hardware fault. The hardware fault which will cause no sound output including: speaker, audio
amplify circuit, IF circuit (TA31136/BA4116) and base band process chip (AK2346).

3. Repair Case
Model Frequency Firmware Version
TC700 400-470MHz V2.17
 Fault Phenomenon
After power on, the boot voice is normal; When RX the green led is on, but no RX voice.
 Cause Analyze
From the phenomenon, we can judge that the audio amplify circuit is normal, because the
boot voice is normal. RX green led light is on which means the radio can receive the carrier,
so we need to detect the IF circuit and the audio process circuit (We can use signal inject
method to detect, here we suppose that the current channel frequency is CH1 400.325MHz,
no signaling.)
 Detect Procedure (See Fig 1, Fig2)
1) Use the analyzer output a signal to the radio: the frequency is 400.325MHz, the signal
strength is -70dBm, Audio frequency is 1 KHz. The RX green led light is on, but no sound
output.
2) See Fig 1, Use the analyzer to detect the 9th pin of the IF IC (TA31136/BA4116), there is
125mV AF output, which means normal. (The normal value of this pin is 100~140mV.)
3) See Fig 2, Use the detect pen or multi-meter to test the 6th pin of the IC 104, which is
normal, but the 7th pin don’t have output, the normal value of 7th pin of IC104 is
250mV. We doubt the IC404 is broken.
4) After replace IC404, we test 7th pin, the output is 245mV, which is normal. And the
meanwhile, the radio omits sound when RX, the faulty is eliminated.

Summary 5
 Summary
Because of the IC404 is broken, the radio have sound when boot up, but no sound when RX.
The IF IC204 demodulate the RX AF and output from its 9th pin, then amplify by IC404 and
process by the base band circuit. IC404 broken will cause no sound output or sound
abnormal.

IC204 AF output test: 100-140mv

Fig 1
TA102 test point: 110mv

th th
IC404 6 pin AF input IC404 7 pin AF output

Fig 2

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 TM610 Can’t Read And Write Repair Case

1. Fault Description
Connect the mobile radio and PC with programming cable, but PC can’t read and write frequency by
programming software.

2. Fault Reason Analysis

1) For software problem, there are some possibilities: programming software isn’t matched, PC
serial port setting isn’t right or PC serial port is taken up and so on.
2) For the hardware problem, it is mainly caused by serial port communication circuit, you have to
check TXD, RXD circuit and component around.

3. Specific maintenance cases

Case 1
Radio Type Frequency Range Firmware
TM610 400—470MHZ V2.04.04
 Fault Phenomenon
This mobile radio can power on and off normally, but it can’t transmit and be programmed by
software.
 Fault Analysis
Analyzing from the fault phenomenon, Because it can’t transmit, we doubt it is hardware problem,
speaker microphone socket’s PTT control pin is the same pin with TX programming port
 Detection steps (see picture 1, in Page 4.)
1) Power on the radio, programming cable is rightly connected, PC informs the error information:
error connection, please check all connections.
2) Check speaker microphone socket, find the 5th pin moved obviously, the 5th pin is just PTT signal
and serial communication pin.
3) After changing speaker microphone socket J301, it can transmit and program normally, the fault is
solved.

4. Summarization
The radio can’t TX and program because of bad connection of speaker microphone socket’s pin.
Notice: PTT and TXD share one circuit in common.

7
 Troubleshooting of TM800 Programming failed

1. Fault Description
Power on the radio, connect the programming cable with PC and radio, then programming, can not
even read the information from the radio, programming failed.
2. Analysis
1) From the fault phenomenon, the possible reason includes incorrect programming software and
radio serial port circuit got problem.
2) The main reason to cause the serial port circuit problem including, Protection tube breakdown,
Anti-interference capacitor leakage, plug connection failed, MCU of control head damaged.
3) The main reason to cause the hardware problem including, control head TXD0, RXD0 access,
main unit TXD1, RXD1 access, MCU of control head.
3. Typical Maintenance Case
Radio Type Frequency Range Firmware Version
TM-800U1 400-470MHz z V2.4.14
Case No.1:
 Fault Phenomenon
Power on the TM800 radio, connect the programming cable with PC and radio, then
programming, software point out that “Open COM port failed or connect” or “Connection
Timeout”.
 Fault Analysis
From the fault phenomenon, the possible reason includes incorrect programming software and
radio serial port circuit got problem.
 Detecting Steps (Refer the figure 1, figure 2)
1) Check the programming software first, its firmware version is V2.4.14, programming software
is V2.4.04, no problem.
2) Replace a new control head to check, reprogramming and works well, that means the
problem is the happened on the control head.
3) Detect the voltage of D519 is 4.8V (the normal value should be 5V) (Figure 1)

8
 Figure. 1

4) Detect the voltage of D516 is 0V (the normal value should be 5V), abnormal.

Figure 1

5) After replace the D516, its voltage back to 4.8V, normal. Programming the radio again,
everything works well, problem is solved.

 Summary
This failure is caused by protection tube D516 breakdown, the protection tube is used to prevent the
MCU interface circuit damaged by external strong interference signal. The protection tube damage
would cause the radio programming failed.

9
 Troubleshooting of TC700 Power on failed

1. Fault Description
Connect the 7.4V direct-current power supply and power on the TC700 radio, there no any response
from radio, no sound from speaker and no LED light flash.
2. Analysis
From the fault phenomenon, we can estimate the main reason of power on failed is the hardware
circuit, including power supply circuit, CPU circuit. The main component in these circuits includes
volume switch, 9.8304MHz crystal oscillator, IC504, protected diode D503.
3. Typical Maintenance Case
Case No.1:
Radio Type Frequency Range Firmware Version
TC700 400-470MHz V2.17
 Fault Phenomenon
Power on the radio, transmission is normal, but when receiving the voice call, only see the LED
green light, no voice output.(Power on Tone and keypad Tone is normal). Connect the power
supply and power on the radio, there is no power on alert from speaker, no response when
pressing PTT, programming failed.
 Fault Analysis
Disassemble the radio to check, smelled something burned, there is no doubt the power supply
circuit got some problem.
 Detecting Steps (Refer the figure 1)
1) Connecting the power supply and power on the radio, detect the F501 has 7.4V voltage, normal.
2) Detecting there is 7.4V voltage on the volume switch K501, normal.
3) Detecting CPU supply M5V, there is no 5V voltage output, detect there is no 7.4V voltage input
from Pin #3 of IC504, abnormal.
4) Detecting there is 7.4V voltage on positive pole of D503, no output power from output end. After
replace the D503 and power on, D503 still be burned out. Test the output end is short out,
remove the filter capacitor C533 and C532 to test, found it was C532 shorted. The radio power on
normally after replace C532, problem solved.

10
 Figure 1

 Summary
This radio problem is caused by the current is too large that burned the component, if we want to
solve this kind of problem thoroughly, should find out the root cause of large current.

Case No.2:
Radio Type Frequency Range Firmware Version
TC700 400-470MHz V2.17
 Fault Phenomenon
Power on the radio, transmission is normal, but when receiving the voice call, only see the LED
green light, no voice output.(Power on Tone and keypad Tone is normal). Connect the power
supply and power on the radio, there is no power on alert from speaker, no response when
pressing PTT, programming failed.
 Fault Analysis
Detect there is no current, power on failed, check the CPU circuit first.
 Detecting Steps (Refer the figure 1, figure 2)
1) Detect M5V is 5V voltage output, normal.
2) Detect 9.8304M clock of CPU, normal.
3) Detect the Pin #10 of CPU, the RESET signal is high level, normal.
4) Detect the level of EECLK, EEDAT signal, EECLK is low level, normal. EEDAT have no high level
output, remove R502 and replace it, radio power on normally, problem solved.

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 EECLK is low level output，EEDAT is high level

 Summary
Currently, the most of communication products uses the CPU to control the entire system. CPU is
single-chip, it has four working conditions: operation voltage, clock signal, reset signal, data
signal.

12
 RD98X Power On Slow Repair Case

1. Fault Phenomenon
After RD98X connected the power supply, the log “Hytera” stay for about 20 seconds, then go to the
main interface.
2. Cause Analyze
From the above phenomenon, we can see that the power on last about 20 seconds, which is not normal,
normally power on only last about 5 seconds. This problem may be caused by the firmware version is too
low.
a) If your version is R2.05/R3.0/R3.05/R4.0/R4.01, you can solve this problem by upgrading.
b) If your version is temporary version, you must return your radio back to Hytera for repair.

3. Repair Case
Model Frequency Range Firmware Version
RD980 400-470MHz R1.00.00.461
 Fault Phenomenon
After RD98X connected the power supply, the logo “Hytera” stay for about 20 seconds, then go
to the main interface. And the repeat action is also very slow.
 Cause Analyze
From the phenomenon, this is may be caused by firmware version is too low, need to upgrade
to the newest firmware version.
 Solve Procedure
1) How to enter the upgrade mode, please see the pictures as follows:

Hook the hand Mic to the accessory hook.

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 2. Press PTT 3. TX-B LED Light

1. Connect accessory

Press PTT and don’t release, power on the repeater, until the TX-B LED Light turn red, then
the repeater enter into upgrade mode, then use the programming cable connect to the PC.
2) Open the upgrade kit and upgrade the repeater.
3) If the RD98X firmware version is A2.05 or above, can upgrade to the highest version
directly.

Double Click the Icon

Click to upgrade

The upgrade is finished!

 Summary
This phenomenon is caused by the firmware too low, that’s why the repeater power on very
slow and repeat speed also very slow.
14
 Troubleshooting:
PD78X TX power is low 98X Power On Slow Repair Case

1. Problem Description
1） Phenomenonone: PD78X receiving communication distance is normal, but its transmitting
communication distance is too near.
2） Phenomenon two: PD78X RX specification test result is normal, but its TX power is too low.
Just several mW.
2. Reason Analysis
1） According to its defective phenomenon, the radio TX power got problem.
2） The main reasons for software failure:customer maybe used DMR Tuner software to adjust
the TX power value.
3） The main reasons for hardware failure:APC circuit, power AMP circuit and power supply
circuit.
3. Repairing Case
CASE ONE
Model Frequency Range Firmware Version
PD780 400-470MHz V3.05.10.001

1) Problem Description: PD78X connected DC power supply, use communication test

equipment to test its TX power, the TX power is low, only 10mW, and its TX current is
0.3A.
2) REASON ANALYSIS:According to the problem description, we suspect it’s caused by
power AMP circuit or APC circuit. We check RF signal step by step.
3) Checking Steps
 We set a channel with CPS: RX400.25MHz, TX400.25MHz, TX power is High. Its
maximum TX power output should be 4.2W.
 Use communication testing equipment to test TX VCO, there is frequency output
and small TX power output. It is normal.

To detect VCO output

signal, about -10dBm
range. The testing point
is the left of C9025.

15
 Detect the first pre-stage amplifier Q9002 output is 4dBm. It’s normal. Detect second
pre-stage amplifier Q9004 output is 15dBm. It’s normal too. Detect driver power amplifier
Q9005 output is 20dBm. It’s normal. That means VCO and two stages pre power amplifier
and driver power amplifier circuit is normal. We need check APC circuit and final power
amplifier circuit.

 According to the above testing result, the final power amplifier is defective to cause
this problem. Replace a new final power amplifier Q9003 (RD07). Then, test TX
power became normal. The problem is solved.
4) Conclusion:
DMR radio’s testing method is same with analog radios. We should to determine the fault
location according to the testing signal process method.

16
 Troubleshooting: RD98X No TX power

1. Problem Description
After power on RD98X and connect it with communication testing equipment, RD98X RX
specification test result is normal, repeater mode works normally, but there is no TX power.
2. Reason Analysis
a. According to its defective phenomenon, RD98X has no TX power.
b. The main reasons for software failure: customer maybe used DMR Tuner software to adjust the
TX power value.
c. The main reasons for hardware failure: APC circuit, power AMP circuit and power supply circuit.
3. Repairing Case
Case 1
Model Frequency Range Firmware Version
PD780 136-174MHz V3.05.10.001

a. Problem Description: RD98X connected DC power supply, use communication test

equipment to test its TX power, the TX power is 0, and its TX current is 2A.
b. Reason Analysis: According to the problem description, we suspect it’s caused by final
power AMP circuit. We check its power supply circuit and power amplifier step by step.
c. Checking Steps
 We set a channel with CPS: RX142.125MHz, TX147.825MHz, TX power is High. Its
maximum TX power output should be 35W.
 Detect TX power supply voltage 9V and power AMP power supply voltage 13.6V. They
are normal.
 Use communication testing equipment to test TX VCO, there is frequency output and
small TX power output. It is normal.

1
17
  Detect the first driver power amplifier Q402, there is a power output. It’s normal.

Q402 Final power AMP Q403 and Q404

Driver power AMP Q402 Final power AMP power

power output testing point. output testing point.

 Detect final power amplifier output. It is 0. That’s abnormal. Suspect final power
amplifier Q403 and Q404 are broken.
 Replace Q403 and Q404, please refer to the instruction “How to replace RF power
amplifier of MD78X and RD98X ”.
 Test RD98X TX power output is 35W, TX current is 6.8A. The problem is solved.
d. Conclusion:
 DMR radio’s testing method is same with analog radios. We should to determine the
fault location according to the testing signal process method. This repairing case is
RD98X NO TX POWER caused by final power amplifier Q403 and Q404 broken.

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 Hytera Customer Service Express
Issue09/June 2012
www.hytera.com

Address:
Hytera Tower, Shenzhen Hi-Tech
Industrial Part North, Beihuan RD.,
Nanshan District, Shezhen, P.R. C

Service Hotline:
+86-755-86137081

Email:
overseas.service@hytera.com

EDITORIAL
Editors-in-Chief: Li Yong
Executive Editor: Patrick Ren
Editor: Angelia Yong

Publication

Hytera Communications Corporation Limited

3
 Hytera Customer Service Express
www.hytera.com