Professional Documents
Culture Documents
Instruction: Given below are some statements. Please read each of them carefully and select the appropriate
choice as given below, by making a tick mark in the box across each item
DEMOGRAPHIC PROFILE:
1 GENDER
MALE FEMALE
2 AGE:
20 - 30 yrs
31- 40 yrs
41 - 50 yrs
51 – 60 yrs
Above 60 yrs
3 You are attached with the following department:
FRONT OFFICE
HOUSE KEEPING
NURSING
MAINTAINANCE
FOOD & BEVERAGE
4 Your DESIGNATION in the organization.
03. Kindly mention the most grievance prone subjects in your organization?
A) Wage & salary B) Working condition C) Promotion D) Discipline E) Others
06. Do you directly go & discuss your grievance with immediate superior when a grievance arises?
A) Always B) Sometimes C) Never
07. Are you aware of the grievance redressal procedure followed in your organization?
A) Yes B) No
10. Does your immediate superior respond to your grievance in specify time limit?
A) Yes B) No
13. How much time management has taken to redress your grievance?
A) Less than 01 month B) More than 01 month C) Pending
14. Are you informed about the action taken in view of your grievance?
A) Yes B) No
15. Are there any discrepancies in handling the grievances in the organization?
A) Always B) Sometimes C) Never
16. Are you satisfied with the management decision regarding your grievance?
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree
17. Do you feel that present grievance handling policy of your organization is effective?
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree
18. Are you satisfied with the grievance handling policy of the organization?
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree
20. The management has been making efforts to dispose off all grievances procedurally with a view to ensure justice
and satisfaction to the employees.
A) Strongly agree B) Agree C) Neutral D) Disagree E) Strongly Disagree