Questionnaire

NAME……………………………………

GENDER………………………………..

AGE……………………………………

OCCUPATION……………………......

EMAIL ID………………………………

Q1. What type of account you have in HDFC Bank?

a) Savings account b) Current account

c) Salary account d) other (please specify) _ _ _ _ _

Q2. Since how long you are having account in HDFC Bank?

a) 0 – 1 year b) 1 – 2 years

c) 2 - 3 years d) 3 years & above

Q3. According to you what is more convenient way for banking?

a) Branch Banking b) Digital Banking

Q4. Do you use Digital Banking Services of HDFC Bank?

a) Yes b) No
Q5. What are your reasons for choosing our Digital banking services?

a) Convenience b) To save time

c) 24 hour access d) Security reasons

Q6. Which Digital banking services do you use at HDFC Bank?

a) Internet Banking b) Mobile Banking

c) Phone Banking d) Insta Alerts

d) Insta Query e) ATM

Q7. For what purpose you use Digital banking services at HDFC Bank?

a) Money Transfer b) Pay Bill

c) Balance Details d) Recharge

e) Loan related Query f) SMS Alert

g) Order Cheque book h) other (please specify) _ _ _ _

Q8. Are you aware about HDFC Bank Digital Initiatives i.e. Go digital?

a) Yes b) No

Q9. Which Digital Initiative of HDFC you know about?

a) Pay Zapp b) Chillr

c) Digital Wallet d) Watch Banking

Q10. Do you use HDFC Bank Go Digital banking services?

a) Yes b) No

Q11. Do you think HDFC Bank banking services has improved through
Digitalization?

a) Yes b) No

Q12. Please rate that how much Digitalization has improved the Banking Services?

a) 5 Stars b) 4 Stars

c) 3 Stars d) 2 Stars

e) 1 Star

Q13. What is your level of satisfaction with HDFC Bank Digital Services?

a) Fully Satisfied b) Satisfied

c) Somewhat Satisfied d) Not Satisfied

Q14. Any suggestions or recommendation to HDFC Bank?