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TCIL/TG/049/2018 Dated: 15.06.

2018

Sub: Expression of Interest for Selection of Consortium Partner(s) for development and
maintenance of “Computerized Management System for Decision Support” and
“Online Public Services (including Grievances Redressal) System” (CMS) for a
reputed Client in India.

TCIL intends to participate in the tender for for development and maintenance of
“Computerized Management System for Decision Support” and “Online Public Services
(including Grievances Redressal) System” (CMS) for a reputed Client in India.

The Scope of the Project includes the following: -

1. Computerized Management System (IntraNet and Internet Portal) for Decision


Support” and “On-line Public Services (including Grievances Redressal) (CMS)”
Software Development, Roll-out and O&M;

2. ICT Infrastructure (Hardware, Software, IntraNet & Internet Networking,


DC/DR) Installation and O&M;

3. Internet Services (Broadband, Leased line, etc.) and Data Centre Services;

4. Establishment of Help Desk, Call Centre and Facility Management System (FMS)
and O&M;

5. Establishment of State-of-the-Art Record Rooms (50) and O&M/RFID related


Technology based tags for Files management and O&M;

6. Data Digitization & Migration Services;

7. Establishment of Nagrik Suvidha Kendras and O&M;

8. Establishment of Mobile Van Nagrik Suvidha Kendra and O&M;

9. Establishment of Internet Information Kiosk;

10. Competency Development/ Capacity Building/Training; and

11. Capacity Building of Stakeholders’ (CSCs, Internet Kiosks Operators, RWAs,


Document Writers, etc.).

TCIL is looking for a Consortium partner for the above mentioned tender opportunity.

TCIL invites Expression of Interest (EOI) from reputed organizations/ companies to collaborate
with TCIL for this tender opportunity.
Pre-qualification Criteria:

Sr. Criteria Mandatory documentary evidence


No. to be Submitted

1. Authorization Letter in the name of Authorized Authorization Letter from any Board
Signatory for signing of Expression of Interest member of the Organization.

2. The Bidder should be registered legal entity in a) Certificate of Incorporation


India. Under the Indian Companies Act, b) Registration Certificate
1956 / The Partnership Act 1932 / Limited c) GST Registration
Liability Partnership Act, 2008.

The Bidder should have been in existence for at


least seven years as on 31 March 2017.

The Bidder should be registered with the Service


Tax Authorities.
3. The Bidder shall not be banned / debarred / Self-declaration on bidder’s
blacklisted by any State or Central Government / Letterhead to be submitted
any other Government institution in India as on the
last date of submission of the Bid
4. Bidder should have a positive net worth in last 3 Audited Balance Sheets of last 3 years
years ending 31.03.2017. i.e., FY 2014 - 15, FY 2015 – 16, FY
2016 – 17 and CA certificate to be
submitted.
5. The Bidder shall possess valid ISO 9001:2008 (or Copy of valid certificates
latest) and 27001:2013 (or latest) certification, as
on last date of bid submission, for better IT
Service management for security compliance of
Application Software and implementation.
6. The Bidder should be CMMiL3 (or above) Copy of valid certificate
certified.
7. Average Annual Turnover of the Bidder from IT Audited Balance Sheets of last 3 years
Business (System Integration Services, i.e., FY 2014 - 15, FY 2015 – 16, FY
Application / Software development, Data 2016 – 17 and CA certificate to be
Analytics, Consultancy, DC/DR Operations, submitted.
Infrastructure development with Networking and
Computer hardware deployment, Service
Management, other related project activities etc.),
during the last three (3) financial years (FY 16-
17, FY 15-16 and FY 14-15) as per the last
published balance sheets shall be INR 134 Cr.
8. The Bidder shall have experience of executed Copy of purchase order/ work order
(from Start to Finish) large but similar IT Projects and Completion certificate to be
(defined below) in India or overseas, in last 7 submitted
Sr. Criteria Mandatory documentary evidence
No. to be Submitted

Years (FY 2010-11 to FY 2016-17):

a) a single similar project of value greater than or


equal to INR 50 Cr;

OR

b) Two similar projects of value greater than or


equal to INR 35 Cr each;

OR

c) Three similar projects of value greater than or


equal to INR 20 Crore each

“Similar Project is defined as a single project


having components such as software
development, networking and computer hardware
supply and installation.”

9. The Bidder shall arrange the Manufacturers Self-declaration on bidder’s


Authorization Form (MAF) from the OEMs Letterhead to be submitted
respective OEM in the name of
“Telecommunications Consultants India Limited”
for onward submission to the Client in the Bid.
10. The bidder should submit an EMD of Rs. 5 Lakhs (a) Bid Security/EMD (Refundable):
(Rupee Five Lakhs only) (refundable) in the form INR 5,00,000/- (Five Lakhs
of Demand Draft (DD) /Bank Guarantee (BG) in Only) valid for a period of 30
favour of Telecommunications Consultants India days from the date of
Limited” payable at New Delhi along with the EOI submission of EOI in the form
response. EMD should be valid for a period of 180 of Demand Draft/ Bank
days from the date of submission of bid. Guarantee in favour of
“Telecommunications
The selected Bidder shall submit the back-to-back Consultants India Limited”
EMD (2% of the quoted value) to TCIL before the payable at New Delhi.
bid submission to Client. The EMD shall be valid
for a period of 8 months from the submission date.

EMD of Rs. 5 Lakhs shall be released within 30 (b) An undertaking signed by


(Thirty) days of submission of Bid Security to authorized signatory (on the
TCIL. company letterhead) that this
EMD would be submitted before
EMD will be refunded to unsuccessful bidders TCIL submits the tender
Sr. Criteria Mandatory documentary evidence
No. to be Submitted

within 30 (Thirty) days of completion of selection response to the end client


process.

The EMD may be forfeited: The format for EMD is placed at


 If bidder submits false/fake documents. Annexure – I of the EOI.
 If bidder withdraws their bid after
submission. No interest shall be paid by the TCIL
on the EMD.
If the bidder doesn’t submit EMD of (2% of the
quoted value) as mentioned above.
11. The bidder should agree to abide by all the Self-declaration on bidder’s
technical, commercial & financial conditions of Letterhead to be submitted
the tender on back to back basis except pricing,
termination & risk purchase rights of the TCIL.
TCIL shall release payment to selected bidder after
the receipt of corresponding payment from end
client by TCIL. If selected bidder fails to execute
its portion of work, then the same shall be
executed by TCIL through third party or
departmentally at the risk and cost of selected
bidder.

12. The selected bidder shall have to sign MOU/ Self-declaration on bidder’s
agreement, Integrity Pact & non disclosure Letterhead to be submitted
agreements with TCIL.
13. All disputes or differences whatsoever arising Self-declaration on bidder’s
between the bidders and TCIL under and/ or in Letterhead to be submitted
connection with and/or in respect of this EOI for
the mentioned tender shall be referred to and
decided by sole arbitrator, who shall be appointed
by the CMD, TCIL. The arbitration shall be
conducted in accordance with the Arbitration and
Conciliation Act 1996 and the venue of the
arbitration shall be in New Delhi.

Submission of Expression of Interest (EoI)

Companies interested in working with TCIL for mentioned opportunity may kindly submit their
Expression of Interested (EOI) latest by 05.07.2018 up to 17.00 Hrs at the addresses mentioned
below:
Mr. Sandeep Singh,
Manager (IT),
6th Floor, TCIL Bhawan,
Greater Kailash-110048
Phone: 011-26202628
Email: sandeep.singh@tcil-india.com

Note:
1. TCIL reserves the right to accept or reject the response against this EOI, without
assigning any reasons. The decision of TCIL is final and binding on the participants.

2. The evaluation committee will determine whether the proposal/ information are
complete in all respects and the decision of the evaluation committee shall be final.

3. The companies who will qualify the pre-qualification criteria will be asked to submit the
technical proposal, financial proposal and requisite EMD
For any clarification and detailed tender documents, please contact the following officials:
Ms. Divya Kotwal,
Senior Manager (IT),
6th Floor, TCIL Bhawan,
Greater Kailash-110048
Phone: 011-26202645
Email:divya.kotwal@tcil-india.com

Mr. Sandeep Singh,


Manager (IT),
6th Floor, TCIL Bhawan,
Greater Kailash-110048
Phone: 011-26202628
Email: sandeep.singh@tcil-india.com
Annexure-I
FORMAT OF BID BOND (EMD)
Whereas ……………………. (Hereinafter called “the Bidder”) has submitted its bid dated
…………… For the supply of …………. Vide Tender No. ……………………….. dated
…………… KNOW ALL MEN by these presents that WE ……………………. OF
………………. Having our registered office at ………….. (hereinafter called “the Bank”) are
bound unto Telecommunications Consultants India Limited (hereinafter called “the Purchaser”)
in the sum of Rs. ………………… for which payment will and truly to be made of the said
Purchaser, the Bank binds itself, its successors and assigns by these present.
THE CONDITIONS of the obligation are:
1. If the Bidder withdraws his bid during the period of bid validity specified by the Bidder on
the Bid form or
2. If the Bidder, having been notified of the acceptance of his bid by the Purchaser during the
period of bid validity
(a) fails or refuses to execute the Contract, if required; or
(b) fails or refuses to furnish the Performance Security, in accordance with the
instructions to Bidders.
We undertake to pay to the Purchaser up to the above amount upon receipt of its first written
demand, without the purchaser having to substantiate its demand, provided that in its demand,
the purchaser will note that the amount claimed by it is due to it owning to the occurrence of one
or both of the two conditions, specifying the occurred condition or conditions.
This guarantee will remain in force up to and including THIRTY (30) days after the Period of
bid validity and any demand in respect thereof should reach the Bank not later than the specified
date/dates.
Signature of the Bank Authority
Name
Signed in Capacity of
Name & Signature of witness Full address of Branch
Address of witness Tel No. of Branch
Fax No. of Branch
TCIL Bank details are as follows:
Bank Name: ICICI Bank, 9A, Phelps Building, Connaught Place
Account No.: 000705005880
IFSC Code: ICIC0000007

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