Professional Documents
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Ermias Habte
ENLC 557
Running Head: Strategic Planning Process Map 2
toxicology laboratory that provides drug screening and confirmation testing to determine the presence
or absence of parent drugs and major metabolites. These tests help physicians monitor therapeutic
drugs and illicit drugs in their patients. Logan especially concentrates on pain management drugs.
Logan Laboratories belongs to the parent company Surgery Partners. Surgery Partners has over
180 locations nationwide that include surgery centers and other ancillary locations. Logan labs is a fairly
new company that was created in 2011. But in a short seven years, Logan Labs has become one of the
Mission: Our mission is to improve the quality of life of our patients, physicians and employees
Vision: Our vision is to create a network of state of the art ambulatory surgical centers that
patient care and sustained financial wellbeing for our surgeon partners. We will continue to
develop supporting healthcare services to enhance our partners’ practices. Through our network
of physician partners, physician practices, ambulatory surgery centers and supporting ancillary
businesses we will provide an efficient and cost-effective healthcare delivery system for
surgeons and patients. Providing the highest quality of care to our patients is the foundation of
our business. Our physician customers will rely on our expertise to provide them with the best
possible environment to perfect, not practice, medicine. Finally, Surgery Partners recognizes
that ethical behavior and impeccable integrity are not only the foundation of being a good
Running Head: Strategic Planning Process Map 3
corporate citizen, but is simply sound business and we commit to fostering these values in
1. Lab Director will be the person that will be the link between the executive team and the
2. Lead Medical Technologist will be the leader of the team that is putting the plan into action.
This team leader has the most experience so they will be a great asset in this process.
3. Under the lead tech, will be 2 Medical Technologists that will be the ones doing a lot of the
implementation.
position.
b. Med Tech 2 has 5 years of healthcare experience including writing and implementing
The timeline for this strategic planning process is one month. During this month, the lab
director has assured the team that all needed resources will be at the team’s disposal. With the lab
director having direct work report with the vice president of the company, which reports to
stakeholders and board of directors, resources will be readily available. With a very strong team
The corporate set-up of Logan Laboratories is quite interesting. The parent company is Surgery
Partners and under that umbrella is Logan Laboratories and many other organizations that perform
surgery, lab tests and other patient services. These individual organizations work cohesively to support
one another while providing different services. Essentially, they are a different branch, but work
Running Head: Strategic Planning Process Map 4
together under the parent company of Surgery Partners. The physicians send all their patients to the
labs for testing and the labs send their clients to the physicians for checkups and surgeries. This keeps
all the business under the parent company and benefits all branches involved.
Strengths Opportunities
-Competitive pay
schedule
Weaknesses Threats
-Business slowdown
Through all the possible setbacks and obstacles, Logan Laboratories is in great shape to
succeed going forward. Logan Laboratories has one thing a lot of other health care organizations
do not have. They have a very happy staff that is content with their pay and love their Monday –
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Friday schedule that is hard to find in the health field. Moving forward, the main thing that
needs improvement is just working towards being fully staffed. There is a shortage of licensed
Medical Technologists everywhere. Especially for a small toxicology lab that doesn’t have the
foot print and brand recognition that big hospitals and other large organizations enjoy. One way
to combat that is by reaching out to local Medical Lab Science schools and getting the name out
there through presentations and other tools to attract future Medical Technologists.
Logan Laboratories is a subsidiary of Surgery Partners. Under the umbrella of Surgery Partners
there are over 180 locations nationwide that consist of multiple types of healthcare providers that
include outpatient surgery centers and laboratories. These practices are generally small in size and look
to serve the community they belong to in a more personal way. Whether it is physicians or patients, the
The mission of Surgery Partners to improve the quality of life for patients, physicians and
employees is supported by the structure of the organization. The smaller locations are able to take care
of their patients, physician partners and employees simply because of their smaller size. Generally with
large hospitals, it is hard to recognize individuals that are standing out. There’s generally upper
management that is making the decisions on everything that we do, even though they have very little
idea of what we do. They just look at numbers and decide of our fate. In a smaller location where the
people making decisions are down the hall, they are able to make decisions that are in the best interest
of everyone involved.
This keeps the employees and the work environment as a whole very positive which then
translates to a staff that is very productive and living a balanced life. When employees are happy, they
Running Head: Strategic Planning Process Map 6
take ownership of the company and do a better job overall. This practice then comes full circle. Happy
employees mean productivity and great service which means happy customers.
This institutional business plan, takes care of the purpose and values of the organization which is
There are three strategic concerns with Surgery Partners. The number one issue being staff
shortage just as it is with many other laboratories. There are many things that can be speculated as
being reasons for this. One is the fact that there just isn’t much marketing being done to promote the
profession. And a profession like this where there is a licensing requirement means that organizations
can’t just hire anyone off the street. There are many college graduates with science degrees that are
more than capable of doing the job, but since they do not have the requirements for the license, they
are not eligible. To add to this, most of the work force will be retiring within the next 15-20 years so it
Long term solution for this staffing shortage is to market the profession. It is imperative that
Medical Technologists and the schools take on this task and do whatever it takes to get the word out.
This can be done by participating in things like college and job fairs at high schools, online advertising
etc… A more short-term solution to take is for the governing bodies to get together and come up with a
testing process to allow people with other science degrees to take a certification exam.
Another area of concern is the training process. When a new employee comes on, they are
subjected to long and unorganized training process. There is a different person doing the training from
one day to the next, which is never a good idea. And there is always a rush to complete the training and
put the new employee alone on the floor to work because of the shortage. Here, the organization just
needs to communicate with new employees to make sure they are completely competent before they
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Lastly, there is the issue of preanalytical errors that include wrong orders and labels. To control
this issue Logan Labs can send a person to go train the partners that are collecting the specimens so that
they are taking the necessary steps to minimize the incidence of error events. And of course, taking care
To conclude, these 3 areas are what I would consider areas of concerns. But they are issues that
can be contained eventually. And when that time comes, Logan Labs will create an even bigger gap
Step Five and Six: Answer the Questions and Get Specific
Action step #1: Market the profession. The responsibility to market the profession
belongs to all the Medical Technologists in the company. All techs will participate in job
fairs and other promotional events. This can be started as soon as possible.
Action Step #2: Widening testing eligibility criteria to become a Medical Technologist.
This is a decision that can only be made by politicians and state health board. Citing the
major shortage, this change can be very beneficial.
Action Step #3: Offering incentives for candidates. By offering a signing bonus to
prospective applicants, the organization can attract more techs. This can be done as
soon as funds are approved by the executed team
Strategy: Improve training process to make it more productive and help everyone involved.
Action Step #1: Have only one person complete all the training. Assign Sarah and
Lisandra as designated trainers so that the training is consistent. Timetable for this is as
soon as the organization is fully staffed.
Running Head: Strategic Planning Process Map 8
Action Step #2: Communicate with all trainees to make sure they are not having to fend
for themselves before they are completely ready and competent. This can be
implemented right away.
Action Step #3: Have the lab director set up learning modules with MediLab for all
employees. This can be done as soon as possible.
Action Step #1: The Lab supervisor Nicole can train clients to improve processing. This
can be done when the organization is fully staffed.
Action Step #2: Nicole the supervisor will come up with a process that can be used to
double check the preanalytical phase.
Action Step #3: The lab director can order narrow ‘bullet’ tubes that allow low samples
to be tested. This can be done as soon as possible.
Since first opening its doors in 2004, Surgery Partners has been more than just a business in its
community. Throughout the years Surgery Partners has reached out to its partners, which includes the
patient and families, maintaining accessibility to resources and expertise rarely found in this industry.
Surgery Partners puts a huge emphasis on making healthcare more local and personal.
Today Surgery Partners is an industry leader in the surgical services, with a differentiated
healthcare delivery model backed by the suite of ancillary services comprised of diagnostic laboratory,
specialized physician practices, urgent care facilities, anesthesia services, optical services and specialty
pharmacy services.
Going forward the vision of Surgery Partners as a company is to maintain the diverse aspect of
the company as far as services provided while being dedicated to improving the quality of care in a
Running Head: Strategic Planning Process Map 9
convenient and cost-effective manner. Surgery partners accomplishes this by modeling each locations’
strategic plan to fit its specific community. Surgery Partners emphasizes the uniqueness of each
community they serve and the fact that they work with their partners which includes patients and
The diversity of services provided by Surgery Partners is evident in the different locations the
company operates. These services are comprised of outpatient surgery centers, optical services,
pharmacy, diagnostic laboratories, urgent care facilities, and anesthesia services. All these services are
strategically set up based on what their specific community needs. This will keep being the vision of
The objective of Surgery Partners is to maintain the strong footprint the organization enjoys.
This will be accomplished by putting things in place to deal with the staffing issues. To combat this issue
there will be a plan in place that will be ongoing. Within the first three months, the organization will
schedule fairs and lunch and learns at local schools to promote the profession and just simply make
prospecting students aware of the promotion. This is the responsibility of the Medical Technologists
who know the profession first hand. Second step which will fall within three to six months is to put in
place an incentive program to applicants which will help entice them to join the organization. This will
require approval from the executive team hence the six-month time frame. The last step which will take
the longest and probably will be the hardest is to convince state politicians to loosen the testing criteria
to become a Medical Technologist. Currently, a medical lab science curriculum is required to sit for the
medical technologist exam. A suggestion will be made to allow college graduates with science degrees
to sit for the exam and become certified upon getting the required grade.
Running Head: Strategic Planning Process Map 10
Second on the list is improving the training process. This can be implemented right away
because it doesn’t require and funding, outside influence or anything challenging. The Lab director
along with the Lead Medical Technologist will come up with a better plan that will improve the training
process. This plan for this objective is to have a designated trainer so that all trainees are getting the
same information. Secondly, making sure that the trainees are not rushed into the rotation and feel
Lastly, addressing error issues dealing with the preanalytical stage of processing is the objective.
This can be implemented at the beginning of the process. The only thing required here is for the lab
director and lead technologist to put a plan in place to train clients on how to process specimen. In
addition, the lab assistants will be retrained to make sure there isn’t any holes in the plan. Upon
implementation of these objectives stated above, Surgery Partners stands to profit a great deal and
maintain success.
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References
Ebener, D. R. & Smith, F. L. (2015). Strategic Planning - An Interactive Process for Leaders. Mahwah, NJ:
Ginter, P. M., Duncan, W. J., & Swayne, L. E. (2013). Strategic management of health care organizations