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In this report, we have tried to show the impact of business environment on Linde Bangladesh
Limited. To represent this theme properly, we have classified our report into different segments.
We have started by providing basic information about business environment and its types,
organizational performance, literature review, and methodology of preparing the report.
Then we have discussed about Linda Group, its history, mission, vision, principles and the
products and services it is provided.
Lastly, from the different sources of information and interview session, we have tried to find out
some specific outcomes and made a short analysis about our report. We prepared some
questionnaire and based on the answer we conducted the analysis and findings.
Then we finally conclude our report through decision which we earn from the report & with a
conclusion. We also add references at the end of the report.
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Table of Contents
4.3 Vision:................................................................................................................................. 13
Recommendations: .................................................................................................................. 28
References: ............................................................................................................................... 30
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List of Figures
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Chapter 1
Introduction
Business is any commercial or economic activity that tends towards business profit. The primary,
objective of business organizations is to make profit, grow and survive in the environment in which
it operates.
The environment in which business organizations operate is a complex, multi-focus dynamic and
has a far reaching effect on such organization. The environment tends, shape the outlook, and goal
of the organization by placing constraints on them. These constraints in the environment of
organizations goal could be in the form of competition, this sets a limit on the goals specify by the
organization. For instance, trade union asking for increase in salary, will affect the shareholder
dividend. Unethical behavior also affects profit.
In management, the word “Environment” does not necessarily mean physical surroundings, but is
used to describe all those influences that bear upon the individual organizations. Business
environment is used to mean anything, which surrounds the business organization. It affects the
decisions, strategies, process and performance of the business. The environment is consisting of
factors which are beyond the control of the business (STEP) social, technological, economical,
legal and political. It provides opportunities or poses threats to the organization.
Since business makes demand on the society and the society makes demands on the business,
managers in any organization must interact with and respond to environmental factors internal or
external to their organizations. The sum of these interrelationships within the business and between
the business and the society is what is the management regarded as business environment.
Environment is the totality of the surroundings of the organization for wider concept. Harrison
(1996) defines environment as all the conditions circumstances, and influences surrounding and
affecting the development of the total organization or any of its internal systems. He argued that
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environment contains forces of complexity that are dynamic to varying degrees at differences, and
under different circumstances.
Every organization must exist in some extent; no organization is an island onto itself. Each
organization has goals and responsibilities relates to others in its environment.
The need for studying business environment is important considering the fact that business
organization do not operate in a vacuum, effective management to complex and dynamic society
requires the assessment of strength and weakness of the organization and the opportunity and threat
posed by the challenges of the external environment. For survival and growth, organization must
adapt these changes.
Types of environment:
There are two types of environment namely, External environment and internal environment
(Lawal, 1993).
The Internal Environment
This includes situational factors which are largely the result of decisions of the management
process, most times under management control.
There are five major variables within the organization that management must consider is
described as following:
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Technology
Tasks
External environment
An organization’s external environment consists of those things outside an organization such as
customers, competitors, government agencies, suppliers, labor, financial firms that are relevant to
organization’s operations.
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1.3 Organizational performance:
Organizational performance involves the using of resources wisely to avoid wastage. Given by the
interaction between organizations and environment, it follows that performance relates to how an
organization reacts, understands and influence to certain environment changes.
Derek (1998) defined performance as the willingness of an individual to carry out the goals and
objectives of an organization.
Hence, organization performances is however the ability of group of individuals to achieve certain
of specific goals.
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Chapter 2
Literature Review
In order to improve business environment therefore, managers should improve the skill and
motivational level or conditions of the employee. In establishment where promotion is perceived
as attractive prospect (valance) by a newly appointed staff, it allows the effective performance of
works, it encourages the perception of the workers. All efforts directed towards performance do
not necessarily lead to reward but it’s been ascertain that reward increase the effective performance
of employees.
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The managers should work out the appropriate plans that would enable the workers to be highly
task-oriented towards the fulfillment of the organizations ultimate goal in his bid to reach personal
goals and achieve them. It is here that the worker intensifies goals-oriented action in his pursuits
of both company incentives and personal goals.
At the attainment of his final goals, the previously aroused tension reduces and fails completely.
Thus, a continuous exhibition of the same incentive package may fail to elicit further favorable
and positive behavior from the same person. There the manager’s job is more demanding as he is
expected to know the proper solution to the situation he might be in the process of achieving the
ultimate goals of the organization.
The business environment are those factors that influences the individual’s business organization
historical factors, psychological factors, government attitude and regard to foreign good,
international factors and marketing approaches. The relationship between business and its
environment is mutual, that is, the environment exerts pressure on business, while business, in turn
influences various aspects of its environment. Business also depends on its environment for the
supply of all its inputs and at the same time to absorb its output.
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Chapter 3
Methodology
The study is on the impact of business environment on the organizational performance based on a
few sample sizes. The study is purely based on the information from primary data and secondary
data sources.
For the findings part 11 questions were made to collect the valid data from the employees and
officers of the company and rating them in five criteria, like; strongly agree, agree, neutral, strongly
disagree and strongly disagree.
Sources of Data:
The data used to furnish this report have been collected from the primary sources and secondary
sources. Among primary and secondary sources most of the data have been collected from the
primary sources.
Primary Sources:
Conducted survey through questionnaire.
Direct observations
Secondary Sources:
Annual reports.
Various publications on the company.
Company websites.
Questionnaire:
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Q4. Owners, processing plant, organizational culture help growth of the individual employee as
well as the organization.
Q5. Customer’s total number can influence organizational performance.
Q6. Availability of suppliers and raw materials improve organizational performance.
Q7. Rivals activity impact on your business performance.
Q8. Technological support can improve organizational performance.
Q9. Political and legal aspects can control organizational performance.
Q10. Strategic partners can influence on organizational performance.
Q11. Sociocultural activities changes business performance.
Sample Size:
There are 50 respondents.
Sampling Method:
Simple random sample method is used to sampling data, where participants are randomly
chosen.
Data Analysis Technique:
MS Excel was used for data analysis.
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Chapter 4
Company Overview
The Linde Group, registered as Linde AG, is a German multinational gases and engineering
company founded in 1879. Founder of this company is Carl von Linde. He was a German scientist,
engineer, and businessman. It is the world's largest industrial gas company by market share as well
as revenue. The group is headquartered in Munich, Bavaria, Germany.
The Linde Group has over 600 affiliated companies in more than 100 countries, with customers in
the industrial, retail, trade, science, research, and public sectors.
Linde Bangladesh Limited, a member of the Linde Group, has been contributing towards the
development of the nation as a silent partner. A strong in–built culture with work values reinforced
and developed Linde Bangladesh over the years which are reflected in the performance of its
employees for more than 50 years with continuous expansion in ranging on wide spectrum of
industries from chemicals and petrochemicals to steel. It has a team of around 400 trained,
motivated and professional members who look over operations for 24 hour at three major locations
across the country to support the customers.
4.2 Mission:
Linde Bangladesh Limited is committed to the quality of its products & services. The company’s
motto is to ensure optimum conditions in health, safety and the environment for employees,
customers and stakeholders.
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4.3 Vision:
We shall be recognized as the leader in all the business sectors in which we compete in Bangladesh.
Our success will be built on our absolute dedication to the satisfaction of our customers, through
constant innovation, operational efficiency, cost effectiveness and the talents of our people. We
shall always apply high standards of integrity and responsibility in our activities.
Innovating for customer - We relentlessly pursue new ways to add value to external customers.
Thriving through diversity - Diversity results in enriched collaboration and enhanced solutions.
Passion to excel - We have the commitment and drive to pursue ever higher standards of
excellence and we celebrate success.
Sustainability - We are focused on today's success, but accept our responsibility for future
generations.
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4.5 Products and services:
Industrial gases- compressed oxygen, liquid oxygen, compressed nitrogen, liquid nitrogen,
acetylene, carbon dioxide, food grade carbon dioxide, dry ice, compressed argon, liquid argon,
lamp gases, LPG, hydrogen.
Specialty gases – High purity/ultra high purity gases, gas mixtures, fire suppressants, refrigerants,
compressed helium, liquid helium, sulphur hexafluoride, sulphur dioxide.
Welding gases and equipment- mild steel electrodes, low hydrogen/ low alloy electrodes, cast
iron electrodes, hard surfacing electrodes, arc welding equipment and accessories, MIG equipment
and accessories, TIG welding equipment and accessories, plasma cutting equipment and
accessories, safety products, abrasives.
Medical gases and equipment - Medical compressed oxygen, medical liquid oxygen, nitrous
oxide, ENTONOX, medical air, medical carbon dioxide, sterilizing equipment and gases – special
gases, anesthesia machines, ICU/CCU monitors and ventilators, pulse oximeter, infant warmer and
incubators, photo therapy unit, OT light and table, autoclave/sterilizer, gynecological tables,
humidifier, oxygen concentrator. Resuscitators, medical pipeline
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Chapter 5
Findings and Analysis:
From the different sources of information and interview session, we have tried to find out some
specific outcomes and made a short analysis about our project. First of all, from our findings we
can say that there are no organizations without the Environmental influence on it. It can be internal
or external or can be both. To identify the influence of business environment on an organizations
performance we have conducted a survey and several face to face interviews among the employee
group of Linde Bangladesh Limited. We prepared some questionnaire and based on the answer we
conducted the analysis and findings. The survey questions and responses are given bellow as
graphical representation.
PERCENTAGE
Strongly Disagree
8%
Agree
26%
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Answer Choices Percentage Number
Strongly Agree 34% 17
Agree 26% 13
Neutral 14% 7
Disagree 18% 9
Strongly Disagree 8% 4
Total Number 50
From the survey we can see that 13 and 17 of the sample people agree and strongly agree with that
board of directors have influence on organizational performance. Other 9 said disagree, 4 said
strongly disagree and 7 were neutral. If we go to the percentage, we can see that the higher
percentages on agree. That means board of directors have influence on organizational
performance.
PERCENTAGE
30% Agree, 28%
0%
Strongly Agree Agree Neutral Disagree Strongly
Disagree
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Answer Choices Percentage Number
Strongly Agree 22% 11
Agree 28% 14
Neutral 10% 5
Disagree 24% 12
Strongly Disagree 16% 8
Total Number 50
From the survey we can see that 14 and 11 of the sample people agree and strongly agree with that
employees have influence on organizational performance. Other 12 said disagree, 8 said strongly
disagree and 5 were neutral. If we go to the percentage, we can see that the higher percentages on
agree. That means employees have influence on organizational performance.
PERCENTAGE
Strongly Disagree,
Strongly Disagree
20%
Strongly Agree,
Strongly Agree
16%
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Answer Choices Percentage Number
Strongly Agree 16% 8
Agree 24% 12
Neutral 8% 4
Disagree 32% 16
Strongly Disagree 20% 10
Total Number 50
From the survey we can see that 12 and 8 of the sample people agree and strongly agree with that
organizational culture can influence organizational performance. Other 16 said disagree, 10 said
strongly disagree and 4 were neutral. If we go to the percentage, we can see that the higher
percentages on disagree. That means organizational culture can not influence organizational
performance.
PERCENTAGE
Strongly Disagree
14%
Strongly Agree
28%
Strongly Agree
Agree
Disagree
20% Neutral
Disagree
Strongly Disagree
Neutral
6% Agree
32%
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Answer Choices Percentage Number
Strongly Agree 28% 14
Agree 32% 16
Neutral 6% 3
Disagree 20% 10
Strongly Disagree 14% 7
Total Number 50
From the survey we can see that 16 and 14 of the sample people agree and strongly agree with that
Owners, processing plant, organizational culture help growth of the individual employee as well
as the organization. Other 10 said disagree, 7 said strongly disagree and 3 were neutral. If we go
to the percentage, we can see that the higher percentages on agree. That means Owners, processing
plant, organizational culture helps growth of the individual employee as well as the organization.
PERCENTAGE
Strongly Disagree Strongly Agree
18% 20%
Strongly Agree
Agree
Disagree
14% Neutral
Disagree
Strongly Disagree
Neutral Agree
12% 36%
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Answer Choices Percentage Number
Strongly Agree 20% 10
Agree 36% 18
Neutral 12% 6
Disagree 14% 7
Strongly Disagree 18% 9
Total Number 50
From the survey we can see that 18 and 10 of the sample people agree and strongly agree with that
customers’ total number can influence organizational performance. Other 7 said disagree, 9 said
strongly disagree and 6 were neutral. If we go to the percentage, we can see that the higher
percentages on agree. That means Customers total number can influence organizational
performance.
PERCENTAGE
Strongly Disagree
Strongly Agree
16%
20%
Disagree
12% Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Neutral
16% Agree
36%
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Answer Choices Percentage Number
Strongly Agree 20% 10
Agree 36% 18
Neutral 16% 8
Disagree 12% 6
Strongly Disagree 16% 8
Total Number 50
From the survey we can see that 18 and 10 of the sample people agree and strongly agree with that
availability of suppliers and raw materials improve organizational performance. Other 6 said
disagree, 8 said strongly disagree and 8 were neutral. If we go to the percentage, we can see that
the higher percentages on agree. That means availability of suppliers and raw materials improve
organizational performance.
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Answer Choices Percentage Number
Strongly Agree 30% 15
Agree 28% 14
Neutral 12% 6
Disagree 20% 10
Strongly Disagree 10% 5
Total Number 50
From the survey we can see that 14 and 15 of the sample people agree and strongly agree with that
rivals’ activity impact on your business performance. Other 10 said disagree, 5 said strongly
disagree and 6 were neutral. If we go to the percentage, we can see that the higher percentages on
agree. That means rivals activity impact on your business performance.
PERCENTAGE
Strongly Disagree
12%
Agree
20%
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Answer Choices Percentage Number
Strongly Agree 44% 22
Agree 20% 10
Neutral 6% 3
Disagree 18% 9
Strongly Disagree 12% 6
Total Number 50
From the survey we can see that 10 and 22 of the sample people agree and strongly agree with that
technological support can improve organizational performance. Other 9 said disagree, 6 said
strongly disagree and 3 were neutral. If we go to the percentage, we can see that the higher
percentages on agree. That means technological support can improve organizational performance.
PERCENTAGE
Strongly Disagree,
Strongly Disagree
18%
Strongly Agree,
Strongly Agree
18%
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Answer Choices Percentage Number
Strongly Agree 18% 9
Agree 22% 11
Neutral 18% 9
Disagree 24% 12
Strongly Disagree 18% 9
Total Number 50
From the survey we can see that 11 and 9 of the sample people agree and strongly agree with that
political and legal aspects can control organizational performance. Other 12 said disagree, 9 said
strongly disagree and 9 were neutral. If we go to the percentage, we can see that the higher
percentages on disagree. But the difference of agree and disagree is very low. That means political
and legal aspects can sometimes or can not control organizational performance.
PERCENTAGE
Strongly Agree
Agree
Neutral
Disagree Disagree
18% Agree Strongly Disagree
24%
Neutral
14%
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Answer Choices Percentage Number
Strongly Agree 22% 11
Agree 24% 12
Neutral 14% 7
Disagree 18% 9
Strongly Disagree 22% 11
Total Number 50
From the survey we can see that 12 and 11 of the sample people agree and strongly agree with that
strategic partners can influence on organizational performance. Other 9 said disagree, 11 said
strongly disagree and 10 were neutral. If we go to the percentage, we can see that the higher
percentages on agree. That means strategic partners can influence on organizational performance.
PERCENTAGE
Strongly Agree
16%
Strongly Disagree
34%
Agree
Strongly Agree
14%
Agree
Neutral
Disagree
Neutral Strongly Disagree
8%
Disagree
28%
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Strongly Agree 16% 8
Agree 14% 7
Neutral 8% 4
Disagree 28% 14
Strongly Disagree 34% 17
Total Number 50
From the survey we can see that 7 and 8 of the sample people agree and strongly agree with that
sociocultural activities changes business performance. Other 14 said disagree, 17 said strongly
disagree and 4 were neutral. If we go to the percentage, we can see that the higher percentages on
disagree. That means sociocultural activities changes business performance.
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Chapter 6
Conclusion and Recommendations
Conclusion:
Linde Bangladesh Limited is a member of Linde Group, a German multinational company which
was found in 1879. In this report we have discussed about the current business environmental
forces impact the business performance of Linde Bangladesh Ltd. As a leading chemical company
Linde Bangladesh supplying industrial gases, specialty gases, welding gases, medical gases and
equipment. The relationship between business and its environment is mutual, that is, the
environment exerts pressure on business, while business, in turn influences various aspects of its
environment. The study is purely based on the information from primary data and secondary data
sources. By our research we tried to make a clear organizational overview, we did analysis on how
business environmental forces impact the business performance. We considered eleven questions
for data collection and analysis. Gathered data has been analyzed and among those survey shows
that most of the internal environmental factors can influence on business performance. Strategic
partners and sociocultural activities have less influence on business performance. According to the
analysis we have given some recommendations for Linde Bangladesh Limited. We believe that by
implementing those recommendations the organization can increase the growth more potentially
and do better in the industry then previously.
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Recommendations:
This research is based on primary and secondary data. Based on the analysis we have come up
with some recommendations for Linde Bangladesh Limited. To create better business environment
and improved business performance keeping business environmental factors under consideration.
We already know the environmental factors of business performance and Linde Bangladesh
Limited has taken as an example organization here. According to the survey on business
environment, we have come up with the following recommendations for Linde Bangladesh
Limited.
It is known to smart businesses organizations that a good work environment starts with hiring the
right people. You have to make sure employees are proficient and team players. If your employees
work with toxic personnel, they are more likely to become toxic themselves. So, don’t be afraid to
let those bad ones go. We recommend Linde Bangladesh not to compromise with recruiting the
best candidate.
Working in a comfortable and attractive office can have great effects among co-workers’
relationships. Employees should give flexibility to choose a space that makes them relaxed, give
them the freedom to modify their area, as different people work differently. It is recommended
that Linde Bangladesh should arrange more comfortable office environment for better employee
productivity.
The political system of Bangladesh is not that much stable and sometimes does not provide smooth
business environment. Often terms and conditions are changed by the government’s policy level
without discussing with business organizations. So it is recommended that Linde Bangladesh will
continuously monitor the national political system and take decisions accordingly. It will help to
cope up with any kind of uncertainty and unwanted situations.
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Advanced technology ensures efficiency and quality of the activity also. We recommend that
Linde Bangladesh should increase the use of modern technology which are used worldwide. It is
very much important for them to take advantage from technology. From the data analysis we find
that they are using advanced technology on their organization but there are chances of
improvement so we recommending them to make proper attention on advanced technological
support.
Market analysis at regular intervals will give clear overview of rivals’ activity, customers intention,
sociocultural change and raw material availability. All these has influence on business
environment. It is recommended that Linde Bangladesh should arrange market analysis at regular
intervals like quarterly.
As a leading organization Linde Bangladesh has R&D department for product and service quality
improvement. But for your sustainability you have to evaluate your organizational environment.
So, Research and Development department of Linde Bangladesh should also work for improving
organizational environment.
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References:
1. David J. Campbell, Tom Craig (2012) Organizations and the Business Environment
2. Shukla C. M. & Chand S. (2000). Business Organizations and Management. Ram Nagar, New
Delhi: S. Chand & Company Ltd
3. Baron P. Baron. (2012). Business and Its Environment. New York, NY: Pearson
4. Management 12th Edition by Ricky W. Griffin
5. Campbell David & Crag Tom. (2008). Organizations and the Business Environment. . New
York, NY: Elsevier
6. All information about Linde Group Retrieved from https://www.the-linde-
group.com/en/about_the_linde_group/index.html
7. Wikipedia of linde group https://en.wikipedia.org/wiki/The_Linde_Group
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