W ALNUTOS

A S S I S TA N T P R O G R A M M A N A G E R

510.888.8888 | fakedevencenzi@gmail.com | Oakland, CA | Linkedin.com/in/meowmeow

E D U C AT I O N

Bachelor of Science in Psychology / University of Oregon, Eugene, Oregon 2014

Minor in Business / University of Oregon, Eugene, Oregon 2014

SKILLS AND TRAININGS

Direct Care Experience With Young Adults Experiencing Severe and Persistent Mental Illness
Committed to helping people with challenging life situations
Able to juggle workload effectively using communication, prioritization and working smartly
Excellent at gathering information in order to make informed decisions
Stays calm in stressful situations
Exceptional at seeking clarification for goals and objectives
Proficient in Microsoft Office – Google Docs and Google Drive, CareLogic – CPR/First Aid Certified
CPI Certified – Completed HIPPA Training

PROFESSIONAL EXPERIENCE

Assistant Program Manager 09.2017 – 06.2018

ShelterCare – Garden Place | Eugene, Oregon
 Managed relationships with medical and administrative staff to ensure completion of daily
tasks and long-term projects.
 Provided project management and direction for staff by distributing and tracking action items
relevant to client's treatment plans.
 Supervised floor supervisors, floor staff and relief staff and spearheaded their development
and training.
 Facilitated weekly interdisciplinary team meetings to coordinate care for clients.
 Developed, implemented and tracked charting standards to match state regulations and
agency wide shift to per diem notation.
 Directed case management and individual and group skills building for clients to build healthy
living habits.
 Assisted in selection and hiring of staff members, including interviewing and reference
checking.
 Responsible for the creation of the daily and weekly schedule and coordinating relief staff to
fill open shifts.

Floor Supervisor and Counselor Advocate 2 (QMHA) 01.2016 – 09.2017

ShelterCare – Garden Place | Eugene, Oregon
 Participated as a member of the leadership team and assisted in team decision-making for the
program.
 Continued to provide direct client care including skills building, daily checks and facilitation of
outings and appointments.
 Provided case management for clients including advocating for needed services form outside
agencies, finding appropriate housing and ensuring they had adequate access to their
benefits.
 W A L N U TO S
 Provided supervision to small team (4 people) of floor staff and provided training and
development.
 Directed regarding treatment implementation and facility operations.
 Tracked staff notes and ensured they met quality standards.
 Responsible for executing the daily schedule and ensuring the completion of daily tasks.
 Participated in the development of treatment plans through collaboration with therapists and
preparing monthly summaries of client's progress toward their goals.
 On call one week a month in case of facility emergencies or to manage crisis situations.

Counselor Advocate 1 10.2014 – 12.2015

ShelterCare – Garden Place | Eugene, Oregon
 Provided mental health, support and case management services to young adults diagnosed
with psychiatric disabilities in a secure residential setting.
 Worked directly with clients to fulfill daily goals in accordance to written treatment and service
plans following the Trauma Informed Care model.
 Facilitated outings and activities for clients, took clients to medical appointments and
advocated for their needs.
 Responsible for documenting interactions with clients to demonstrate progress toward
objectives.
 Developed tasks of daily living for clients to build hygiene, cleanliness and nutrition skills.
 Assisted in creating and running groups for client participation.
 Created monthly summaries to document client progress and help direct further objective
planning.

Research Assistant - Internship 01.2014 – 07.2014

University of Oregon – Psychology Department | Eugene, Oregon
 Member of the Imagination Research Lab with Professor Marjorie Taylor and the Acquiring
Minds Lab with Professor Dare Baldwin.
 Performed data entry and processed, reviewed, edited and transcribed videos of research.
 Conducted research and trials with children and college-aged students.

Sales Represenative 06.2011 – 09.2011

Vector Marketing / Emeryville, California
 Three months of direct sales experience selling household cutlery. Generated the top sales in
group.
 Initiated and developed contacts with new and established customers.
 Organized and made presentations to prospective clients.
 Responsible for taking orders, accountable for timely delivery of orders.