Shalon Watkins (909) 240-3111

11660 Church St. #843, Rancho Cucamonga, CA 91730 shalonkwatkins@gmail.com

HTTPS://SKWATKINS.WEEBLY.COM

Summary
Motivated and articulate Coordinator driven to succeed with strong leadership. Strategic planning and customer
relationship management expert. History of being an effective team leader/member with full understanding of
the underwriting process and team needs. Well-versed in using Excel to create update and update tracking
spreadsheets.

Education
Argosy University, Inland Empire, CA
MBA, Business Administration, 2017
Argosy University, Inland Empire, CA
Bachelor of Science, Business Administration, 2016
Chaffey College, Rancho Cucamonga, CA
Associate in Arts, University Studies: Social and Behavioral Sciences, 2014

Skills
• Team Liaison • MS Word, MS Excel, MS PowerPoint
• Team Leadership • Outlook
• Staff Development • Extremely organized
• Data management • Document Scanning
• Budgeting and finance • Business Development

Leadership
• Developed and implemented fundraising event for AMR for Las Vegas shooting victims, which brought in
more than $5,000.
• Developed, implemented, and managed fundraising campaign for March of Dimes organization 3 years in a
row, which brought in well over $30,000.
• Organized multiple local Toy Drives with Inland Health Professions Coalition helping over 200 families in
2017.
• Organized local Clothes Drive with Inland Health Professions Coalition for Drop-In Center for Homeless
Youth, serving and continuously severing the youth.
• Organize, Schedule, invoice, and collect payment for large contracted venues/customers (66ers of Inland
Empire- 4 ½ years, Rancho Cucamonga Quakes- 3 years, Auto Club Speedway- 4 ½ years)

Experience
American Medical Response, Rancho Cucamonga, CA
2014 - Present
Special Events Coordinator (Business Development Department)
• Maintains and distributes a list of community and special events to meet contract compliance. List include
but not limited to health fairs, awareness walks/runs, and charity fundraisers.
• Coordinates and maintains community education requests from EMS agencies, allied healthcare
organizations, community partners, internal and external customers and AMR’s Community Education
Department on events calendar.
• Maintains accurate records of community and special events and assists in the preparation of the annual
reporting documentation for internal and external use.
• Creates and maintains educational and promotional materials and presentations related to AMR’s
community education objectives.
• Prepares letters, memos, reports, meeting minutes as needed.
• Establish contracts with appropriate parties and coordinates contract matrix and monitors contract
compliance.
• Customer Service- Develop, applied, and maintain a plan to improve customer experience to drive word of
mouth marketing and repeat business.
• Respond to the altering requirements of the customer while continuing a high standard of quality.
• Coordinates the billing and collecting process of special and community events.
• Works with the Operations Managers to coordinate operational resources for community and special events
and ambulance service donations.
• Makes contacts with school districts and schedules coverage of school functions (i.e. football games, career
days, etc.)
• Maintains confidentiality
• Information Systems security policies and procedures. Report information systems security problems
• Assists with human resources in basic recruiting task (scheduling interviews, collecting certifications, call
backs regarding application status)
• Leader of the Care Team-Responsible for recruiting employees to work events internal
(events/dinners/lunches/fundraisers/etc. for the employees) and external
• Schedules events and maintains revenue of large contracted customers
• Schedules and tracks number of CPR/Stop the Bleed trained students

Startronic Real Estate, Montclair, CA

2012-2013
Real Estate Sales Assistant
• Administered marketing by creating and submitting print ads, flyers, mass mailings and necessary follow
ups
• Organize appointments to show homes to potential buyers
• Generate lists of properties that are well-matched with buyers’ needs and economic resources
• Type contracts, emails, faxing, copying, filing, ordering supplies, answering phone calls and taking
necessary messages
• Prepare documents for example: contracts, buy agreements, closing statements, deeds, leases
• Ensured to deal with confidential information carefully
• Bringing in new clients

College Hospital Costa Mesa, Costa Mesa, CA

2009-2013
Mental Health Worker
• Provide direct programmatic nursing care to patients under the direction of a Registered Nurse
• Ensured daily safety and monitored documentations of observations of each individual patient
• Encouraged patients to use the daily living skills provided
• Took phone calls at facility office and provided service information
• Extensive knowledge of assisting patients of different backgrounds
• Achieved success in helping place many individuals in placements by preparing them for possibilities of
leading a near normal life
• Trained many new employees in approaching patients of mental illness and equipping them with skills of
dealing with hostile/non-hostile situations