Professional Documents
Culture Documents
The revised Exam Scheduling Terms and Condi៝�ons terms are applicable
to all CIMA examina៝�ons scheduled on or a�er 1 January 2017. If you book an exam on or a�er 1 January 2017, you’re le៶�ng us
know that you’re okay with the updated Terms and Condi៝�ons, and that you’ve read and agreed to them.
CIMA Exam Scheduling Terms and Condi៝�ons
1. Examina៝�on rules
Admission to the exam room
You will be required to present two forms of iden៝�fica៝�on. A current valid passport is recommended as your primary form of
iden៝�fica៝�on. Alterna៝�vely, you may use one of the following documents as a primary form iden៝�fica៝�on: a photocard driving
licence or government issued iden៝�fica៝�on card.
Please note that in order to be accepted, these documents must have been issued in the country where you are being assessed
e.g. a UK photocard driving licence will only be considered to be a valid form of iden៝�fica៝�on if your test centre is located in the
UK.
You will also be required to present a second form of iden៝�fica៝�on with your full name and signature (e.g. a signed debit or credit
card).
Your photograph will be taken and you will be asked to sign in at the exam centre, using a digital device to capture a digital
signature.
Candidate statement: By providing a digital signature, I give Pearson VUE my explicit consent to retain and transmit my personal
data and test responses to Pearson VUE and to the exam sponsor (either of which may be outside of the country in which I am
tes៝�ng). I understand the informa៝�on provided above and agree to follow the Rules. If I do not follow the Rules or I am suspected
of chea៝�ng or tampering with the computer, falsifying results or tampering with results to enable false cer៝�fica៝�on this will be
reported to Pearson VUE and the exam sponsor, my exam may be invalidated, the sponsor may take other ac៝�on such as
decer៝�fying me, and I will not be refunded my exam fee.
You should arrive at the exam centre 15 minutes prior to the exam to allow ៝�me for you to be registered by the exam
administrators.
No personal items, including cellular phones, handâ€held computers/personal digital assistants (PDAs) or other electronic
devices, pagers, watches, wallets, purses, hats, bags, coats, books and notes are allowed in the tes៝�ng room. You must store all
personal items in a locker. Cell phones, pagers or other electronic devices must be turned off before storing them in a locker. The
test centre is not responsible for lost, stolen or misplaced personal items.
Nonâ€programmable calculators from a preâ€approved list may be bought into the exam. For further informa៝�on about which
models are permiោ�ed please refer to CIMA’s calculator guidance. The guidance will be reviewed periodically (twice a year). It
is your responsibility to ensure you adhere to the latest guidance. Â
Personal calculators must be presented to the exam administrator prior to the exam.
Before you enter the tes៝�ng room, the test administrator will provide you with an erasable noteboard and a marker. You may not
remove these items from the tes៝�ng room at any ៝�me during the exam, and you must return them to the test administrator a�er
the exam.
You may not write on the erasable noteboard un៝�l a�er the exam has been started. If you fill your noteboard during the exam,
raise your hand and the administrator will bring you a new one.
The administrator will log you in to your assigned worksta៝�on, verify that you are taking the intende
Exam confiden៝�ality Â
The exam is CIMA confiden៝�al and is protected by law. It is made available to you the candidate, solely for the purpose of being
assessed by CIMA. You are expressly prohibited from disclosing, publishing, reproducing or transmi៶�ng this assessment, in whole
or in part, in any form or by any means, wriោ�en, electronic or mechanical, to another person including other candidates or tutors,
for any purpose without the prior express wriោ�en permission of CIMA.
To maintain the integrity of the exam, if exam content is divulged to you directly or indirectly before, during or a�er si៶�ng your
exam, it is your responsibility to report this to CIMA immediately. Â
You understand that a Nonâ€Disclosure Agreement will be presented to you before the exam and if so, you must agree to its
terms and
During the exam
Before the assessment, you will be given a short tutorial to complete which will allow you to prac៝�se submi៶�ng answers to the
various ques៝�on types you might see. You will also be shown how to navigate the exam and access the calculator and any maths
tables that are available to you onscreen during the assessment.
Ea៝�ng, drinking, chewing gum, smoking and making noise that creates a disturbance for other candidates are prohibited during
the exam.
Disrup៝�ve conduct during exams will not be permiោ�ed. The exam administrator has the right to terminate the exam of any
candidate whose behaviour is disrup៝�ve and to have the candidate escorted from the exam room. In such cases a full report will
be made to CIMA's Examina៝�ons and Assessment Oversight Panel.
To ensure a high level of security throughout your tes៝�ng experience, you will be monitored at all ៝�mes. Both audio and video
will be recorded.
If you take an unscheduled break at any ៝�me, the exam ៝�mer will not be stopped. The administrator will set your worksta៝�on to
the break mode, and you will take your ID with you when you leave the room. The administrator will check your ID before you
return to your seat and will then restart your exam.
While you are taking an unscheduled break, you are NOT allowed access to personal items other than medica៝�on or food
required at a specific ៝�me and with the approval of the test administrator. Items not permiោ�ed include but are not limited to:
cellular phones, exam notes and study guides.
You must leave the tes៝�ng room for all breaks. You may be fingerprinted or have your palm vein paោ�ern captured when you leave
the tes៝�ng room and again before you reâ€enter the tes៝�ng room. The administrator will restart the exam for you when you
return.
While you are taking a break, you are permiោ�ed to access personal items that you stored during the exam only if necessaryâ€for
example, if you need to take medica៝�on at a specific ៝�me. You are NOT allowed access to other items, including cellular phones,
exam notes and study guides, unless the exam sponsor specifically permits this.
If you encounter any difficul៝�es during the exam, for example, computer hardware or so�ware issues, noise or other
disturbances, then you must no៝�fy the invigilator immediately. If you do not do this, then CIMA may not be able to verify that
such circumstances occurred and therefore accept a request for special considera៝�on at a later date
If you have other ques៝�ons or concerns, raise your hand and the administrator will assist you as long
Comple៝�ng the exam
A�er you finish the exam, you may be asked to complete an op៝�onal, onscreen evalua៝�on.
A�er comple៝�ng the exam or the evalua៝�on, raise your hand. The administrator will come to your worksta៝�on and ensure your
exam has ended properly.
You should return the erasable noteboard and pen to the exam administrator. Do not leave these items at your tes៝�ng
worksta៝�on.
A�er the exam
On leaving the exam room, the exam administrator will issue a confirma៝�on that you have completed the exam. For candidates
taking an objec៝�ve test, this confirma៝�on will also contain a preliminary result. A verified exam result will be issued within 48
hours of taking the exam and can be accessed via your MY CIMA account.
You may not remove copies of exam ques៝�ons and answers from the tes៝�ng centre and may not share or discuss the ques៝�ons or
answers seen to another person including other candidates or tutors, at any ៝�me a�er your exam.
If you do not follow the above rules, if you tamper with the computer or if you are suspected of chea៝�ng, falsifying results or
tampering with results to enable false cer៝�fica៝�on, appropriate ac៝�on will be taken. This may include invalida៝�on of your exam
results and in CIMA taking disciplinary ac៝�on against you. Â
Your privacy
Your exam results will be encrypted and transmiោ�ed to Pearson VUE and the exam sponsor. The test centre does not retain any
informa៝�on other than when and where your exam was taken. The Pearson VUE Privacy Policy Statement provides addi៝�onal
informa៝�on regarding this which you can obtain by visi៝�ng the Pearson VUE Web site (www.pearsonvue.com) or by contac៝�ng a
Pearson VUE Call Centre
Access to your exam results
CIMA will report your exam result ONLY if you follow all the examina៝�on rules and procedures listed above. Â
If we discover a breach of the exam terms and condi៝�ons, before, during or a�er exam day, we may temporarily withhold or
permanently invalidate your exam result and take further disciplinary ac៝�on against you.
CIMA reserve the right to take appropriate ac៝�on if an individual fails to comply with the exam terms and condi៝�ons or the test
administrator’s direc៝�ons. We also reserve the right to invalidate or withhold any exam results when, in our judgment, there
is reasonable grounds to ques៝�on the validity of an exam result when tes៝�ng irregulari៝�es occur. Â
Tes៝�ng irregulari៝�es refer to events that affect the administra៝�on of an exam. When tes៝�ng irregulari៝�es occur they may affect
an individual candidate or mul៝�ple candidates.
Note that in some instances, we may invalidate or withhold your exam result even if we cannot confirm your direct involvement
in the breach of the examina៝�on rules. This includes any incident or paោ�ern that causes us to ques៝�on the validity of your exam
result, such as:
Possible exposure (purposeful or accidental) you may have had to confiden៝�al exam content
Unusual answer paោ�erns
Unusual score changes
Inconsistent performance on different parts of the exam or compared to prior exam performance
In the event that your exam result is invalidated or withheld due to tes៝�ng irregulari៝�es and you wish to appeal this decision, you
will be given the opportunity to put forward your case to our governance commiោ�ee – CIMA’s Appeals Working Party. Â
Challenges to exam results
CIMA cannot accept challenges to exam results based on academic judgement. Â
CIMA's results process is overseen by our governance commiោ�ee ‐ the Examina៝�ons and Assessment Oversight Panel.  For
each examina៝�on session, CIMA’s governance commiោ�ee ensure due process has been followed and all necessary quality
assurance checks have been carried out during the marking process to ensure accurate and reliable results. Â
CIMA cannot accept challenges to results once they have been approved by our governance commiោ�ee.
If you feel your exam performance was adversely affected by mi៝�ga៝�ng circumstances, please refer to the guidance issued in
CIMA's special considera៝�on policy. Please note an applica៝�on for special considera៝�on must be received by the specified
deadline and before your exam results are published. Â
Access to scripts
To maintain the standards of our examina៝�ons, exam scripts are exempted from subject access rules. CIMA reserve the right and
is under no obliga៝�on to, and consequently will not, allow candidates access to either original scripts or copies of them following
an exam.Â
2. Bookings, reschedules, cancella៝�ons and refunds
The terms and condi៝�ons for bookings, reschedules, cancella៝�ons and refunds apply differently for Objec៝�ve tests and Case study exams,
these are set out in the table below.
Objec៝�ve tests Case studies
Exams can be rescheduled indefinitely Exams can be rescheduled indefinitely
Students wishing to make payment for their exams directly to CIMA a�er scheduling will be subject to CIMA's pay later rules. Under the
rules of the 'pay later' scheme exam prices will be calculated by CIMA a�er the exam has been scheduled. Prices will be calculate using
CIMA's prevailing pricing structure.
CIMA will determine a payment deadline when exam orders are billed. Payment deadline will be 6 weeks from the date of the scheduling
of the original exam appointment or 7 or 14 days before the date of the exam appointment, for objec៝�ve tests and case study exams
respec៝�vely, whichever is sooner.Â
4. Alloca៝�on of payments
Payments received by CIMA will be allocated to customer orders in the following order:
1. Subscrip៝�ons (when dues)
2. Registra៝�on fees
3. Exemp៝�on fees (including exam waiver fees)
4. Exam fees
5. Membership applica៝�on fees
6. CIMAstudy.com and non‐core qualifica៝�ons fees (e.g. Islamic Finance qualifica៝�ons)
7. Local event fees
8. Other fees
5. Reasonable adjustments\ Special accommoda៝�ons
CIMA welcomes entries from students with disabili៝�es or special requirements and is able to provide addi៝�onal help or concessions, such
as extra exam ៝�me, as appropriate to individual needs. CIMA will, through the tes៝�ng vendor, provide the reasonable
accommoda៝�ons/adjustments that have been shown to be necessary for the candidate to undertake the test. The costs of these
reasonable accommoda៝�ons/adjustments to the test will not be borne by the candidate.
Students can bring a number of comfort aids such as medicines to examina៝�ons without prior approval. A full list of permiោ�ed items can
be found online www.pearsonvue.com/accommoda៝�ons.
Students can apply for reasonable adjustments at any ៝�me and are advised to do so in advance of booking their first exam. Applica៝�ons
will be processed within 7 working days of receipt of suppor៝�ng documenta៝�on. When scheduling an exam please allow sufficient ៝�me
between the ៝�me of the booking and the exam appointment to ensure that the test centre can prepare for the delivery of your exam.
If you have a special requirement, please no៝�fy the CIMA's Exam Opera៝�ons Team in wri៝�ng of your requirements by sending a covering
leោ�er and suppor៝�ng medical documenta៝�on from a professional. This can be submiោ�ed by eâ€mailing the documenta៝�on to:
Exams.considera៝�on@cimaglobal.com
Suppor៝�ng medical informa៝�on, which is the sole responsibility of the candidate to provide, must: be on the physician's or other
qualified healthcare professional's leោ�erhead, typed, dated and signed by the physician or other qualified healthcare professional.
The wriោ�en documenta៝�on suppor៝�ng the accommoda៝�on you are reques៝�ng must include the following:
A specific diagnosis and date of your diagnosis
Specific and current findings that support your diagnosis (relevant medical history, tests administered, date of the most current
evalua៝�on, within the last three (3) years)
Specific recommenda៝�ons for your tes៝�ng accommoda៝�on(s) including a detailed explana៝�on of why the accommoda៝�on is
needed. If the accommoda៝�on includes extra ៝�me, please indicate the amount of ៝�me requested.
Evidence that similar accommoda៝�ons have been made for the candidate in other educa៝�onal or tes៝�ng situa៝�ons or in
employment se៶�ngs, or an explana៝�on of why no such accommoda៝�on was made in the past but is now required
If appropriate, approved reasonable adjustments will remain in force for the dura៝�on of your studies with CIMA. Thus you only
need to apply once, not for every exam that you book.
All informa៝�on submiោ�ed will be treated as confiden៝�al. Only the administrators responsible for the processing of the applica៝�on
will have access to your medical informa៝�on.
Students with approved reasonable adjustments will need to book their exams by phone with CIMA to ensure that your chosen
exam centre will be prepared for your exam appointment on the day of the exam. Full details of how to do this will be provided
once your applica៝�on has been successfully completed.
Important Note: Addi៝�onal informa៝�on may be requested a�er a review of your informa៝�on. Accommoda៝�ons which fundamentally
alter the nature or security or validity of the assessment will not be granted
6. CIMA liability
CIMA will not be liable for any loss of, the� or damage to personal belongings le� in or outside the exam room. Any personal items
bought to the exam are done so at the owner's risk.
7. CIMA Contact Centre
If you need more informa៝�on, please contact our advisors at the CIMA Contact Centre.
Email: cima.contact@cimaglobal.com
Phone: +44 (0)20 8849 2251
Fax: +44 (0)20 8849 2450
CIMA Contact
The Helicon
One South Place
London
EC2M 2RB
United Kingdom
www.cimaglobal.com
If you are based outside the UK you might find it easier to contact your local office.