Professional Documents
Culture Documents
Management Overview
Ermias Habte
Organization Chart
According to the profile of Heartland Health, the health care organization consists of two
primary care offices. (Heartland North and Heartland South). Staff members at these two
locations include one physician leader, one medical doctor, two nurse practitioners, four medical
assistants, two receptionists, one health informatics technician and a part-time biller. The single
physician leader manages one location and one of the nurse practitioners manages the other
Physician Leader
Medical Doctor
Health
Heartland North Informatics Front Office Heartland South
Technician
Nurse Practitioner
Nurse Practitioner 2 receptionists (Location
manager)
2 Medical 2 Medical
Part-time biller
Assistants Assistants
organization like Heartland Health, all staff members from the Physician Leader all the way
down have to participate. With only a total of 12 staff members in the whole organization, the
chances are everyone will be affected with a new EHR system. Therefore, even though the
MANAGEMENT OVERVIEW 3
decision-making process will fall on the desk of upper management, it is essential that
everyone’s input is considered especially in the implementation process. This will keep
everyone engaged and the feeling of ownership will inspire maximum effort.
As far as the actual review and approval of the EHR system, that should include the
Physician Leader, the Medical Doctor, and the two Nurse Practitioners. These individuals are
the staff members that review patient health history, write prescriptions and diagnose the patient.
Therefore, they should be part of the review and approval process being that they will be directly
affected by the implementation of an EHR system. After taking into consideration these
individuals’ inputs, the final yes or no decision should be made by the physician leader.
Objective
The objective of this major change is to provide improved health care and patient safety
by implementing an EHR system. This EHR system will accomplish this by eliminating paper
work that contains highly sensitive patient information that are currently stored in cabinets and
receptionists’ desks. These paper charts have been very inconvenient and have impacted patient
care negatively due to having to search for them all over the office. An EHR system will
minimize that if not get rid of it all together. Another way EHR will improve health care and
patient safety is by sharing patient history and prescriptions electronically. This will eliminate
Action Plan
Upon the approval of the Electronic Health Record system, there needs to be a designated
leader for each location that will oversee the implementation efforts. For this, we will enlist the
Medical Doctor at Heartland North and the Nurse Practitioner (Location Manager) at Heartland
MANAGEMENT OVERVIEW 4
South. The contact point for the vendor installing the EHR system will be the Health Informatics
Technician. Lastly, every patient must be presented with information outlining the upgrade and
the benefits of EHR to the patient. This will put the patient’s mind at ease during the
SWOT Analysis
Strengths
o Ease of use
o Improved productivity
Weaknesses
Opportunities
Threats
References
Baker, J. J., Baker, R. W., & Dworkin, N. R. (2018). Health care finance: basic tools for
1063344-dt-content-rid-4454544_1/courses/ENLC-553-
MASTER/M2/M2_Heartland_Health.pdf