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Introduction

Internship is critical for Business students. Internship is really a practical experience

or teaching for students in which they know about the knowledge of Specific
organization in which they are doing their internship. The background of my study the
purpose, scope, objective, methodology and the organization in which I did my
internship is like this. In my internship I expand knowledge about the MCB where I
did my internship. I am very thankful to Manager; Mr. Taimoor Butt who giving me
a learning surroundings in the branch.
Internship is basically a training session or gaining experience in an organization to
learning and collecting the special information from doing the actual work in that
organization. I did my internship in MCB and increase the knowledge about what they
do in the branch. I actually love to join the banking sector after my BBA that’s why I
chose MCB for my internship to gain the knowledge of bank. The competition is very
high so this is the right period in which I can gain and learn about that bank. That
information is making me very beneficial after the degree of BBA hons. Its
competition all around so it’s the time to know about the knowledge of a company
because it can prove beneficial for me after my graduation. I was work in many
departments in MCB and acquire the information about what type of activities were
performed there. That kind of activities is also polish internal skills in my personality.

OVERVIEW OF THE MCB

Before the separation of India Pakistan the requirement of more Muslims bank was
incorporated. Muslims wants to more invest this sector and also they have the
authentic financial background. The idea smooth’s the path for building up MCB

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Bank Ltd known as MCB. In subcontinent, MCB was the third Muslim bank.

Detail History

MCB bank was recognized according the companies Act 1913 on 9th July, 1947 in
Calcutta initially. Because of changing conditions of the state the certificate of
incorporation was made on 17th August, 1948 for the waiting of certificate was issued
in Chittagong. The bank first main office was recognized in Dacca. And Mr.
G.M.Adamjee was appointed as a first chairman. This was established with the
amount of Fifteen million.

After the establishment the main office was transferred to Karachi on August 23rd,
1956. Now the main office transferred to Islamabad in July 1999 through a special
law. Also changed the name is principle office.

After that the bank was nationalized on January 1st, 1974. Also have a long network
of branches in which 506 and the deposit balance is Rs. 1640 million. MCB is
familiar in the public as a conservative bank but we also know that nationalism also
leave some affects. MCB was privatized at the end of year 1991 with the total
branches of 1287 and deposit cash value is 35029 million.

TODAY MCB BANK

Today MCB bank has been established with the passage of time, knowledge and
experience. An important financial organization, in period and quantity, it represents a
fully rising, authentic gaining organization.
Foreign trade
MCB bank running the business that connected with imports throughout the year.
The valuing is Rs.54.0 billion while the following in 2005 is Rs.56.4 billion. The
export business is increased Rs.36.9 billion from the amount Rs.35.1. Home
remittance are decreasing Rs. 16.7 Billion from 30.7 Billion this decreasing in
remittance is because of decreasing in foreign currency accounts th that influence the
working condition of the trade.
Social sector
The MCB activities are relating with the prime minster scheme. The demand expected
from many candidates is being treated on value and prepared fast as.
The business

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The activities of MCB are in 50 year procedure. This is the process of more than the
1,000 branches in the whole country. The branch existence is in Punjab (57%), Sindh
(21%), NWFP (19%) and Baluchistan (3%) relatively.
MCB is the first private bank of Pakistan so it has the edge in all the local banks of
Pakistan. The central bank of Pakistan has limited the branches that launched in
international level. MCB has the wide scope of branches network.
Vision and Mission statements
Vision statement
“To be the most important financial services provider, partnering with our
customers for a more successful and secure future”.

Mission statement
“The professional team of MCB Bank is dedicated to ongoing long term customer
relationships through excellent service and convenience”.

Competitor
The following are the competitors who are trying always to compete the MCB

 UBL

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 NIB
 HBL
 ABL
 Islami bank
 Alflah bank

Nature of organization
OUR VALUES
Trust
We are the trustees of public resources and serve with honesty & assurance. Fair
behavior is of significant importance to us. We accept full conformity with internal
and external policies and procedures, operating within the lawful framework.
Customer focus
We continually look for to beat our customer’s expectations, building and supporting
long term dealings. And also provides the services according the customer
requirement. We make every effort to exceed customer expectations through superior
services and solutions.
Innovation
We made strategy and struggle to made innovation to compete the market. As a
market leader offered and introduce new product and services and find the financial
solution with perfect execution.
Teamwork
Group of people work in a team and they perform many different type of work. In a
team when we perform work and duties made challenges to each other for motivation
of work In that way we achieve our goals.
Achievement
Customer is the most important assets of the organization. Our culture is outcome
oriented. Our goals are the path to achieve the rewards. Those achievements motivate
in meeting that goals.
Social responsibility
As a citizen of a Pakistan we have social responsibility to contribute in the social
welfare of the society.
Respect

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We respect our customer norms values beliefs, culture. We give equality in gender
and diversity of education. Provide that environment in which success chances are
more.
Awards and honors during 5 years
Award in 2008
MCB bank received the Euro money award in 2008 for the best bank in Asia. This is
the honorable situation for bank.
Award in 2006
MCB bank is the only banks who receive this award 6th time in the previous seven
year. MCB received the best bank in 2006.
Award in 2005
MCB bank received this award is euro money award in 2005 for the excellence
performance. In this year received 5th times.
Award in 2004
MCB bank has received and makes another time pride to receive this award euro
money award of best bank of Pakistan in 2004.
Award in 2003
MCB bank gives the services and facilitates the customer according to the need of the
customer and products introduced according to the change in trend and culture. Due to
this reason another times received the award of best bank of Pakistan in 2003.

Award in 2005
MCB bank continues their receiving awards in Asia money announces the best
domestic commercial bank in Pakistan in 2005
Award in 2004
MCB bank is the only bank in Pakistan who receives the continuously receiving best
commercial bank and domestic bank of Pakistan.
Products/Services Lines
Consumer (personal) banking
The products that are introduced by the MCB bank are the following:
1. Online services
The online services are the following that facilitate the customer:
i. MCB ATM Card

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MCB bank provides the facility of the ATM card. Customer can use in 24 hours. This
product is just like to overcome the problem of time limitation of a banking timing
hour. ATM card is used all over the Pakistan in any time. MCB have the affiliation
with Master Card international that facilitates the MCB customer traveler in abroad.
ii. Mobile banking
Because of positive changes in technological developments MCB provide the facility
of mobile banking. Due to this facility customer can easily check their bank balances
and mini statement at any time any place.
iii. Call center
With the facility of call center is an art of MCB that maintain the customer confused
schedule in touched with account and smart card at anyplace any time.

MCB bank calls center team available for 365 days in a year that make sure that your
daily financial activities are completely and guaranteeing you.
iv. Bill payments
MCB provide the facility of the bill paying in any branch. The bills are telephone,
electricity and other prepaid bills of mobile phone can easily paid. The MCB bank is
the bank that only provides 3 option bill payments PTCL, SSGC, KESC, Instaphone,
Mobilink, Paktel and Ufone. So the customer can save the times and also convenient
for the customer. MCB bank also provide the service of bill paying are made through
ATM and MCB smart card.
v. Virtual banking
MCB bank also provides another facility of Virtual Internet Banking that helps to
manage and control your banking and finances at any time any place. That facility is
follow:
 Simple
 Secure
 Free of cost.
With the usage of virtual banking service customer can connecting 24 hour in 7 days
of a week throughout the year.
2. Accounts
i. Khushali bachat account
This type of an account provides the profit on daily basis.

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Features
 The requirement of low balance can keep.
 The customer receives the profit on the base of half year. Customer can
withdraw and deposit of money in any branch of the bank in all over the
Pakistan
 Customer can withdraw money with the MCB ATM card.
 Customer can made transactions free with MCB smart card at the level of
national and international.
 Customer can in touch all the time through virtual banking.
 Customer can use the account in bill paying 24 hours.
 Customer received the updates through the MCB sms.
Accounts in Pakistan rupees
That accounts are the following kinds.
 Saving Account
 Current Account
 Term Deposit
 Special Term Deposit
ii. Saving accounts
MCB bank introduced the two types of saving accounts.
 Saving 365
 Saving 365 Gold
iii. Basic banking accounts
The instructions are following by the state bank of Pakistan the basic banking
accounts started in 27 February 2006. This service provide to low income and also the
account holder who want to change their account current , saving account to basic
banking account.
iv. Foreign accounts
There are two types of foreign accounts.
 Saving Accounts
 Current Accounts
3. Loans
i. Business Sarmaya

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MCBalso provides another product of Business Sarmaya that provides finance against
the house or flat. And that finance solved the all problems that are related to cash.
That is very easy bearable and improving your business activities.
Business Sarmaya are the following features.
 That facility you can avail when you need
 Customer can renew every year.
 Finance available more than 20 million.
 The money returns when you have.
 No limitation of payment of every month.
 Lessor profit on utilized amount
 The amount of loan is must the 70 % of your house value.
 Submit the applicant application with the documents and provide door service
to promote their sales.
 Customer can also contact business sarmaya through ATM and branches
network in all cities of Pakistan. Irritate free process to transfer your similar
facility from any other bank at a special concession.
ii. Personal loan
This product of MCB Personal Loan removes the distance between the dreams and
dreams become the reality. These are the following.
 Loan provide in short time.
 No need of any security.
 The loan provides up to Rs.1000,000
 The loan provides for 5 year
 Optional insurance can be made customer.
 Payments of every month are equal.
 The interest rates are very low.
iii. Pyara ghar
MCB bank provides the facility of a house of MCB Pyara Ghar provides all facilities
that you want or you can expand your existing home and can be buy a new house for
your family. Following are the features.
 Finance limit more than Rs.20 million.
 Finance can keep from two to twenty year.
 Bank provides the facility of partial payment.
 Also give the facility for initial payment.
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 Lesser the profit margin.

 Loans must more than the 80% of your house value.

iv. Car 4 U
MCB bank also provides another product of car 4 u. its mean loan provide for car
buying. Customer can buy the car locally manufactured that is made in home country
or imported car.
These are features of facility.
 Finance can be hold for 1 to 7 year.
 Choice is yours can be buy new car or second hand car.
 Choice of imported and local car also.
 Finance is more than Rs.20 lac.
 Choice of payment before time of maturity.
 Choice of alternative loan providing.

4. Cards
The MCB bank offers the smart card as a debit card and credit card offer the visa
card. MCB visa card also offers choices of different visa cards according to the
customer requirement.
Smart card/debit card
MCB also provides the easy and secure instrument of payment. That has unique
functions that are performed. It provides 24 hour service.
The smart card realizes you that you live in smarter life.

MCB visa/credit card

MCB bank also provides the facility of credit card. That credit card is called also visa
card. MCB visa card not only provide the traditional services and also provides the
unique services.
MCB visa is following types.
 I-resolve

5. Travelers cheque
MCB facilitate with two kinds of traveler cheques.
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Rupee traveler's cheques

MCB Bank facilitates with offering the unique product for its customers financial
instrument that is safe easier, money creating. First time introduced the MCB Rupee
Traveler's Cheques were in 1993.The another reason of those cheques is too safe the
money in travelling this product is very famous and people also prefer to used traveler
cheque more than cash.
Gifts Cheques
MCB bank further introduced Gift Cheques to facilitate the customer on any
occasion. Birthday or religious festival occasions etc.
Gift Cheque is also covered with attractive in a Gold / Silver envelope. They are
safer than money. Customer can easily send through TCS express center.
PEST Analysis
Political:
Political instability causes the change in laws and rules and regulation in Pakistan.
This change can be effect positively or negatively the banking sector. Political
instability have great impact on banking sector.

Economic:
Economy of Pakistan facing many issues and these problems are about the
employment, inflation, illiteracy in business growth. These problems effect in the
economy of the Pakistan.
Social:
Cultural issues are more there in society but still multinational companies exit a large
number of therefore cultural issues not effect on high level.
Technology:
People of the organization are more skilled and MCB can introduce new technology
to compete the market. When used the new technology the quality and efficiency of
the organization will be improved.
PLACING STRATEGIES OF MCB BANK

The placement of the bank is show an important part in banking sector. The location
makes its function valuable. If the location is in good place than the customer will be

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attracted for business people. So the branches of the MCB are that place where the
target people captured. The branch system of MCB is specified as follows:
Promotion Strategies OF MCB Bank
MCB Bank is aggressively paying in development of its product with the help of
advertising and other advancement tools. In starting bank just target the high class
people and offered products for that class of people. But after the time changed MCB
bank changed their policy and target also middle class and offered products for that
class of people. Now MCB bank targets all classes of the customers. And facilitate all
customers.
Customer oriented attitude
MCB Bank is the customer oriented bank. MCB bank gives the customer point of
view and encouraged their negative points. Because MCB bank was gain the
customers trust and confidence. Bank made the promotional strategy and made efforts
to solve the problems of the customer.
 Direct marketing
 Public relations
The bank gets customer point of views solution of the problems and recommendations
from bank good reputed customer.
Mostly branches made the proposal designed for attract the customer. Many of them
branches of MCB Bank have a very good entrance and point of view but some need
those tools that made the performance positively.
FIELDS OF ACTIVITIES
The basic products of the MCB bank to facilitate the common people. And for that
reason some of the bank is offered that different service in a different way. MCB bank
has its diverse activities and plays a very important role now days. The basic purposes
and services that bank provides to diverse working class are as follows.
1) For different kind of people provide a variety of accounts. Accepting diverse
types of deposits
2) Compensating on loans and advances
3) Performing the utility functions and also the bank duty to provide the agency
services.
 Collecting cheques and bill of exchange for the customers.
 Collecting interest due, payment, pensions and other sum due to customers.

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 Transfer of money one place to another.

 Playing the role as lawyer for customer offering security for jewellery and
important documents.
For the good performance of the branches bank separated its entire department. These
division of work in the bank upgrading the activities and also make that activities easy
to control.

Organizational Structure
ORGANIZATIONAL HIERARCHY OF MCB

PRESIDENT

SENIOR EXECUTIVE VICE PRESIDENT

EXECUTIVE VICE PRESIDENT

SENIOR VICE PRESIDENT

VICE PRESIDENT

ASSISTANT VICE PRESIDENT

Mian Mohammad Mansha Chairman

S.M. Muneer Vice Chairman
Dr. Muhammad Yaqub Director
Mian Umer Mansha Director
Shahzad Saleem Director
Sheikh Mukhtar Ahmed Director
Tariq Rafi Director
Sarmad Amin Director
Atif Yaseen Director

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Mohammad Aftab Manzoor President & Chief

Executive

Main Offices

Registered Office
MCB building, F-6/G-6
Jinnah Avenue, Islamabad

Principle Office
MCB tower
I.I chudrigar road Karachi

Registrar and Share Registration Office

THK associates (pvt) Ltd.
Shares department, ground floor sheikh sultan trust building no 2, on Beaumont road
Karachi

DEPARTMENTS OF MCB

The following are the departments of MCB:

1. Account opening department
2. Cash department
3. Deposit department
4. Clearing department
5. Remittance department
6. Foreign exchange department
7. Technology department (newly added)

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CASH DEPARTMENT
Cash department related to these activities which are related to cash transaction. In
cash department made deposits and withdrawals. The department of account opening
also maintains that department activities. Also maintains the financial statements like
Cash paid voucher sheet ledger journal etc.
 Expected cash voucher sheet.
 Cash book balance
 Paying-in-slip
 Cheque Book

DEPOSIT DEPARTMENT

MCB bank deal with the cash and also Bank organizing money circulate within the
economy. With the help of bank one person deposit money and bank lend to another
needy person. All the banks charges different rates of lending. They gain different
profit to each other. So we can say the deposits are the blood of the bank. With the
help of deposit bank continuously carry on the banks other activities. The deposits of
the banks are the responsibility to back their customer when customer needed. We can
say that responsibility is the liabilities of the banks.

Deposit is the MCB bank is growing continuously but after the privatization the depot
accounts in bank. Bank made development in both deposits and types of accounts.
CLEARING DEPARTMENT

The banker must perform the activities as a paying and collecting banker.
Another reason is crossed cheques. Clearing house banker performs large
activities. Clearing house is a place where the members of the entire banks sit
together to resolve the receipts and payments of cheques. A collecting banker
performs the activities to carry on the banks activities and take the risk for that
purpose. The law provided the negotiable instruments Act 1881. According to
this Act the holder of a cheques or draft may cross their instrument. In
addition this Act says that the cross cheque only made a banker who gather the
customer.

ADVANCES DEPARTMENT

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Advances department is made an important role in bank. Bank facilitates those people
who need the money to meet their requirements. In gaining of advanves the first step
is to made the credit scheme. Some rules must be considered in making credit
proposal. These rules are following. Character

 Amount of advance

 Collateral security

 Capital investment

 Situation of the bank

Information needed

 A valuation of business capabilities

 True and exact results of financial statements.

 The reputation of the borrower in the market

 Dealing records with other banks.

 Borrower business nature and construction

 Names of proprietors, partners or Directors

 Brief information about dealings with associated companies

 See the financial position of the borrower business.

Advances types

MCB bank mostly divided its advances into three types. That types of the following.

 Commercial Advances
 Agricultural Advances
 Industrial Advances

Commercial advances

MCB bank usually classified the commercial advances into two types:

 Fund Based

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 Non Fund Based

The fund base advances are fund base and in non-fund base only guarantee is
involved. Agriculture credit

Banks also provide the credit for agriculture. Agriculture advances are given for
support the former and improve the agriculture products. Bank provide the services to
contribute in the economy of Pakistan. Agriculture advances are further divided into
two types are the following

 Farm Credit
 Non-Farm Credit

DEPARTMENT OF REMITTANCE
Remittance is mostly used in commercial life and also every day transaction. An
important function of the bank is transfer the money from one place to another place.
The facilitate public with transfer of money bank earn profit in this service. This
department of the bank manage the local money remittance i.e. money transfer one
city to another but actually without money. MCB are following types of money can
transfer.
i. Demand draft (DD)
ii. Pay order (PO)
iii. Telegraphic transfer (TT)
iv. Mail transfer (MT)

Accounts in foreign currency

MCB bank also maintains and operated national and international currency. This
department dealing with the following currency accounts:

 Term deposit

 Dollar khushali account

 Prime currency Scheme

 Current account

 Saving bank account

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The transferable and variable rate providing in foreign currency accounts. These
accounts are free of cost operated by account holder. The balances of this account can
remittance to any place in the world for whatever purpose. The remittances amount
can be convertible in any currency of the world like pound, yen, and euro etc.
instruments of the money transfer of money are accepted for deposit. And earn the
profit in foreign currency. And easily can transfer the money. The interest is earning
and no Zakat is deducting from this foreign currency account. The money can easily
transfer and also no need the permission of state bank of Pakistan.

Human resource management

Acquiring and maintaining the output people are very complex to success of every
organization. MCB has the great importance places and competitive staff. these are
the three following stages of staffing and administering in HRM.

 Recruiting of staff
 Improvements in employees skills
 Personnel incentive

Comments on the Organizational Structure

The progress of these branch employees is very good. All the employees of the whole
organization have the discipline and all of the employees follow these discipline.
Bank has some important rules and regulations and nobody try to break these rules. A
bank employee dressing is just normal. Mostly male employees are in formal
dressing. The building of this branch is newly constructed look like to maintain his
work. The customer of this branch are mostly satisfied but some rare are not.
Customers are the happy with the performance of the employees work. The daily
activities are performed on time. But in case of any holiday some work are pending
but the staff complete the pending work in a week. The budget of the bank is very low
but the branch members are utilizing these resources very efficiently. The staff of the
bank is very cooperative.
Part-2
INFORMATION ABOUT MY BRANCH
I did my internship work in MCB Bank Limited Sambrial Branch during six weeks.
There are the some important details about the MCB Sambrial branch are following:

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Management of the branch

Branch Manager Mr. Iftikhar Ahmed

Operational Manager Mr. Yasir Cheema
Cashier Mr. Irfan
Billing Cashier Miss. Zanib
Customer Service Officer Mr. Jawad

First week
ACCOUNT OPENING DEPARTMENT
In the very first week of the internship I was worked in the department of account
opening and the job activity of the department is opened the account and closed. The
accounts are many types’ individual, organizations, corporations, associations and
charitable organization and other more.
Basics to open an account
Initially when I was starting the internship I learned about the account opening
process which types of documents needed for open an account. I also learned about
the documents how to fill and what type of information needed by bank for opening
the account. And also how to provide detail information of account opening to the
customers. Further information are the following.
Introduction and preliminary investigation
Firstly bank investigates and takes the introduction from customer and see the person
is attractive for MCB. Like the other bank of Pakistan required that necessary
information. After that takes information about the customer occupation or business.
Than customers should be must introduce themself. Mistake of any kind in this
process of taking information become the reason of any penalty. Not only the banker
but also the other general public whose are affected. The federal ombudsman of
Pakistan made many rules for complaints of the customer. Also require the photo
copy along with National ID card for open the account. After the check of ID
originality then return to the customer.
Preliminary investigation is necessary because of the following reasons:

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 Avoid frauds: I learned if the banker will not take the following information
that is given and the undeserved person gets the cheque book for wrong
purpose. Then the banker feels guilty that he was giving permission to that
person for using wrongly to open an account.
 Safeguard against unintended overdrafts: many of time some mistake
occurs due to not specified the account over draft. Like the amount of a
account is more than its original amount. Also like credit entries made the
other account than that person bank balance will decrease.
 Inquiries about clients: MCB bank provides the necessary information about
the customer’s financial condition of the customer. The bank gives only the
idea about the customer and other bank take decision upon that information.
Specimen signature
The account is opened than MCB clients offer a form of the signs as a sample. That
signature express on all the cheques required when the cash withdraw from the bank
and give permission for payment. This signature take on the special card that card is
called specimen signature. And mention the customer full name account number and
also the date. At the time of payment if the signature did not matched than the cheque
return and write the signature differ on cheque. And in case of signature is fake than
the banker has no liability of his loss because he received the permission of the
payment.
How to open an account (General)
The following points are very important at the time of opening the accounts.
 New accountholder must introduce himself as a bank new client.
 Banker must take the signs on the account opening form and also confirmed
that signature.
 Bank required a copy of ID card.
 After that bank recorded and accept the customer form and introduced him as
a account holder. Also bank have the right to refuse to open the account
without any reason.
 Every account is assigning some digits for the communication of the
transaction of the banks.
 The initially amount is required to open an account are given Rs. 1000.
 The bank can change the minimum balance rate in the account anytime.

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Procedure to open an account

I observed According to my observation in MCB, when a customer wants to open an
account; the bank officer gives him an application form. The data which is very
necessity to know by the bank are written on the account opening form. And also need
some important document that is support the written points must attach with the form.
Basically following information is necessary to open an account with MCB.
 Heading of account
 Customer full name require
 occupation
 Home Address
 Mobile no.
 Type of currency
 Nature of Business
 Introducer’s Name, Address & Signatures
 Important things about the account
 Firstly cash deposit
 Sign of the customer
Documents to be attached
Additional the bank must require some important documents that attached with the
account opening form. That document required is the following in different situations.
Sole proprietor’s account
If the customer wants to open the account of business that is fall in sole proprietor
than MCB require to attached the registration certificate number.
Private / joint account
In case of individual account that is may be private or joint MCB require the
computerized national identity card.

Joint stock company

When customer wants to open the joint stock company account MCB must require the
certificate to submit the license copy and the other following documents should be
require.

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 License the original copy of the Memorandum and Articles of Association of

the company. That document contains the rules and regulation of the
company.
 Licensed original copy of the resolution of the board of directors. In this
certificate include all the management structure.
 Licensed in which signature of all the directors. All are agree to open the
account.
 Licensed original copy of the certificate of incorporation or registration. Its
mean the company is legally registered.
 Require the original copy of certificate of the commencement of business in
public limited case.
 Also require the balance sheet of the company.
 Require the ID copy of each member of the company.
 At the time of submitting must require the original document bring with to
verify the documents.
 Also require the member who operates the account. And representative as the
person for opening account.
Partnership firm account
In case of partnership of account that information must be require for opening the
account. That information is the following.
 Names of the partners.
 Address of the partners
 Specimen of signatures of the partners
 Original copy of the partnership deed.
 In joint business then registration no is require.

 Societies / clubs and associations account

MCB also provide the service of the people those are engaged in societal benefit and
associations. These associations are nonprofit earning association because these are
working for the welfare of general public. These associations facilitate the area
culture, education, creative activities for help reason. All association works under the
societies Registration Act 1866, after the registration issued a certificate.

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Issuance of cheque book

After the opening of account of the customer bank giving the cheque book for
withdraw and deposit of the cash in his account. Basically give the authority to the
account holder to operate the account. The first cheque book gives the account holder
after all necessary requirements are completed. Cheque book can be ten; twenty, fifty
and hundred pages it’s upon to the account holder apply for what. Cheque book also
keep with demand slip for the issuance of the new cheque book. The slip fill and
signature require on the slip. Also confirm the signature of the account holder. And
record the cheque book serial no. also requires the address of the account holder with.
Mostly one cheque book is requiring for operating the account but in joint stock or
partnership account need a number of cheques book. Than bank provide all the
account holder cheque book.

Second week

FOREIGN EXCHANGE DEPARTMENT

Second week of my internship I was shifted another department of foreign exchange
department. This department my instructor name is Mr. Jawad. He is very kind and
cooperative. He gives me very important information about the foreign exchange
department. He is giving me the overview of the foreign exchange currency accounts
which I was explain in previous foreign exchange department. In this department the
thing is very important I learnt how foreign companies send money in our country and
the people whose relatives live in foreign country can received the money.

The foreign companies that send money are following

 Ria
 Money express

 MCB made the foreign payments to those people who have the pin codes.

 And that pin codes lies between 9 to 16 digits. That digits are in numeric form
and some of these are companies whose pin codes along with alphabets

 Also ask the information about the transaction to the customer. Like how
many amount or etc.

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 MCB bank required the NIADRA identity card for the payment of foreign
remittance.

 Than the information code in computer and give the instruction to the
computer to print out that transaction.

 Also open the foreign currency account if the customer is willing to open the
account.

 The two ID card copies and ask about the profession of that person and ask
which type of account you want to open. That information is must require to
open the account.

 These activities also performed under the CSO department.

Third week

MANAGEMENT OF CASH
The third week of my internship is spent in cash department. Mr. Farhan is my
supervisor in this cash department. In this department I observe this is the most
important department of the bank. The person that mange that department must
remain very active responsible and also risk taker. This department has another name
that is container department and the managing person of that department is called cash
manger or the chest manger. In many branches those are not independently branch
manager performs the duties of the cash manger. The surplus cash is maintained in the
main branch. And main branch send the cash to other branches on daily bases. The
main branch is also bound from the limited cash maintain from state bank of Pakistan
instruction. Even the main branch has the surplus cash amount than in case the branch
manager will be responsible. New notes and prize bounds also include the activities of
the cash manger. The keys of the cash locker keep three people and cash manger keep
the money after counting of cash. The cash manger also keeps the records on daily

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bases in the book of account or data base in computer. After the satisfaction of the
cash manager also verify the stamp and signature made the cash payment. MCB cash
department are very important worked effectively.
UTILITY BILLS COLLECTION
After that I was transferred in the collection of utility bills department. MCB collect
the bill as the behalf of the WAPDA, Sui Gas Companies and Pakistan
Telecommunication putt the stamp and also signature of the banker also mention the
date in which customer pay the bill. After the transaction complete banker must
record that activity on the bills scroll form. After that a part of bill is return to the
customer and the other part copy keep the bank and the original copy send to the bill
department. Bank also received the charges of that service providing.
Fourth week
HOW TO HONOUR A CHEQUE
I observed in MCB during my period of internship cheques are received for the
following purpose.
 For the payment of cash.
 For transfer of money from one bank to another.
 For the purpose of clearance.
For cash Payments
At the time of payment bank must checked the following information.
1) The date on which sign the cheque.
2) Sign of the drawer.
3) Sign of the payee.
4) Check bearer cancelled or not.
5) Check the payee account has this bank or not.
6) Check the sign of the drawer if four to five situation exit.
7) Amount of cheque and the figure both match.
After all the above activities are performed then comes to token.
1) Token number
2) Cheque number
3) Cash Amount written on the cheque.
4) Important things
The following two stamps are placed.

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a) For the payment of cash stamp putt on the front side of the cheque.
b) For the token the stamp require on the back of the cheque.
The stamp which is place for token the information is following.
i. Number of the token
ii. Give the cheque to customer for signature on the token

Cheque Encashment Process (Flow Chart)

Token is assigned to
cheque

Cheque verified for

signatures

Entries posting in
computer

Cheque approval

Balance is checked

2nd signatures of
senior officer

Cash counted and

given

i) Cheque for Transfer

When cheques send for collection and drawn within the city. The following stamps
should be placed on the face and back of the cheque.
a) Cross cheque Stamp on face
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b) Transfer cheque Stamp on face

c) Branch Manager Stamp should be place on the back of the cheque.
These stamps required for interbank.
i) Cheques for clearing
When cheque send for clearing two stamps require are the following.
a) Crossed cheque Stamp.
b) Clearing cheque Stamp.
ii) Cheques in Collection
The very first step is all the cheques are recorded in day book with the numbers and
serial numbers. After that a Performa filled bank on who was drawn cheque number,
amount, should be mentioned. After that cheque is attached with this Performa.

Fifth week
CLEARING
I spent my fifth week of internship in clearing department. The cheques which need
cleared are passing through the following procedure.
Following information is recorded in the clearance book.
a) The person who receive benefit name should be mentioned.
b) Also mentioned the name of the bank.
c) Also mentioned the branch name.
d) Cheque number mention.
e) Also mention the amount given.
When the clearance is sent this transaction should be record in the books. Also
mention the future date and day. Cheque and slip are separately treated and cheque
sent for clearance. Clearing slips of credit are recorded in clearing documents. These
credit transactions should be debited when the cash received from the other branches.
The following receipts are stated.
1. The clearing sent is less than from the clearing received it’s called credit
receipt.
2. The amount of clearing received is less than the clearing sent than debit
voucher is called.
Sixth week

ADVANCES DEPARTMENT
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During my two weeks of last and second last the supervisor gives me the instructions
about the advances department. He told me if you want to reach on success you must
have the knowledge about the advances. Also know about the major important
departments of the banking sector. Then I observe in the banking the most interesting
department is advances. And bank also offers the opportunity to work in that
department.
MCB follow the procedure for providing the loan. Customers apply for the loan and
give application to the manger and manger takes the necessary information about the
customer. Bank sent that necessary information along with the property document to
the legal advisor of the bank. That legal person gives their response to the bank after
seeing that documents. Branch manager and the advancing department manger
discussed that information and take decision to grant the loan or not. The both manger
are willing to grant loan than they sent the application with the request letter and
documents to the regional office. When regional manager decided to grant the loan
than made the letter that is signed by the regional officer. Also send this letter to the
manager of the branch. Finance manager receive that letter and made a DAC
(Disbursement Authorization Certificate). Also give the loan of that person who has
the bank account
The following records is made for loan.
 The clients apply for the loan.
 Take the services of the lawyer to know the information.
 Regional office gives the letter of approval.
 Vetting License.
 The Evaluation of any expertise accepted by the state bank of Pakistan.
 The made of new title deed.
 Confirmation statement.
 Made the order to give the authority of decision to the other party. Power of
attorney transfer.
 Mortgage deed contains the certain information about the loan.
 Alteration document prepared.
Following are the finances dealt by Jalal Pur Jattan branch.
 The finance runs the operations.
 Cash balance that deals daily basis.

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 Required finance for the loan.

 Finance for agriculture purpose.
 Finance required for the running of international transaction.
 Finance provides for the foreign bill payments.
I also learn about the important documents that’s required for financing. The
important point is that cash is providing on the base of security. When provide the
cash for new client is increase to the higher office management. The bank received
the application from the customer and made the case for received the permission from
higher office.

The SWOT analysis of MCB is as follows

STRENGTHS
MCB has the following strengths:
 Good reputation in market
MCB is the bank in which has made new products and services for their customer
according to their need. MCB provides a quality of the management. So that’s why
MCB has a good market reputation.

 Trained, skilled & cooperative employees

The staff of the MCB is very cooperative young and energetic. Also have the skills
how to overcome in difficult situation. The staff of the bank is skilled and highly
trained.
 Experienced employees
Mostly the employees of MCB have the experience of many years in banking area. So
that experience is the assets for the bank.
 Customer oriented
The bank provides the services in every area according to the demand of the
customer. The field of banking is consumer banking, commercial and cooperate
banking.
 Faster banking services

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MCB services are very quickly performed in operations and foreign exchange. That
faster in services makes it the more familiar industry in the market.
 Reasonable service charges
MCB has the reasonable services charges rate. It is difficult to provide the faster
service with reasonable price.
 Location
The location plays an important role in banking sector. Mostly I observed the
branches are in commercial areas.
 Strong branch network
Already has a large and strong banking system all over the Pakistan. Further made
more expansion in network would be.
 Highly automated
MCB is providing the service of modern banking through the computerized system.
Due to this MCB include in the list of highly automated banks of Pakistan.
 Strict advances policy
Due to strict policies very less amount of advances and debts turn into bad debts. So
this is strength of the MCB.

WEAKNESSES
Weaknesses are divided into following;
 Lack of advertisement
Mostly people are not known about the bank products. Because of no proper
advertised their product.
 Behavioral differences about customers
Make different behavior with rich customer give more importance. And while the
other hand just provide the services to a normal person who have no good reputation.
The employees of the MCB have double standards.
 Inefficient HR policies
In the bank has no job rotation just stick on one place have no idea about any other
field or department.
 Mismanagement of time
Have no proper timing of launch also some branches closing time is 5:00 pm while
the other some in 5:30 pm closing timing.
 Overload of work on employees
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MCB has fewer employees so the burden of employees will be increase. This is
another drawback.
 Promotions are not timely
The sick system sticks at one place. Not change their ranks so no motivation.
OPPORTUNITIES
Opportunities for MCB are:
 To be in the list of top banks
MCB is the first private bank who received many awards in previous history so the
MCB bank has good reputation in the market. Also can made investment to capture
the opportunities for gaining more profits.

 Emphasizes on information technology

MCB should made development in information technology. Focus on the IT specially
E banking can improve their progress.
 Branch network
MCB can expand their branches in the market. The state bank of Pakistan gives
lenient licensing policy for open new branches.
 Marketing
MCB can made and improve their marketing strategies. Due to this the sales of the
bank would be increase. Also the share price in market automatically increased.
 New products and schemes
New products can introduce because the opportunities exist in the market.
THREATS
MCB has the following threats:
 Government policies
Government rules and regulation another threats for MCB. One policy changed but
the affect is too large.
 Increased competition in banking market
The competition of the banking sector is increased day to day. So the threat is that a
new entrant can take his place due to high competition.
 Unstable economic situation

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The instability of the economic situation influence on the banking sector negatively.
Due to this buying power decease also decease in investment. Existing economic
situation affects the speed of the activities performing.

Summary of Learning
The primary mission of the MCB employee’s foundation is to teach the all member
and other with the new technology. MCB regularly teach or provide the experience
about the latest technology. Bank gives its staff IT program for enhance their abilities
and skills. I also learn about the skills and gain experience during the period of my
internship.
The student of UOG I have the option and opportunity for utilizing my skills and
knowledge. Internship is the initial stage in which we enhance and used our skills
practically. Before start the internship this statement is non-concerning for me.
I also learned and performed the following activities in MCB.

Skills and qualifications I have gained from the internship

There are many abilities and knowledge in my self-achieved from the internship I will
discussed these skills and qualification in detail.
First of all my speaking expertise is very improved because in bank I met different
people from different areas the culture and beliefs standard of all the person are not
same that’s why I got this chance and met with these people I know that how can we
met with different people in different conditions and how can we handle these
condition with our mind.
In my period of internship there are many other internees are also working in bank.
Our manager gives task to us and we can complete these tasks with teamwork of all
other internees in this way I can learn that how we can work with teams and groups
how we can help with each other if anyone have problem with his work.

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With the help of the internship I got realistic experience, because it is said that the
person who got lots of education and degrees be unsuccessful to impress his employer
if he have no practical experience in past.
I know the computer software very well which is used in MCB in future if I am
engaging banking sector. I should be familiar with these software and gain command
on it very soon.
Responsibilities that I have undertaken during my internship period
There are many responsibilities undertaken by me these can be conferred in detail
Firstly when I am working in remittance the main duty arise to me that I note correct
amount which can be received by client from abroad if mistake occur the balance
between payments and receipts can never be equal.
When I am working in recording of transaction the most concentration can be given to
this area because bank operations can be note a single rupee if one rupee can be
missing from balance then clearing work cannot be accomplished and all clearing
staff can be hold in bank.
Other responsibilities of mine are to make sure the customer signature when the
payment is made on cheque, if signature cannot be corresponding then no payment
can be made to that customer, that’s why signature can be matched with proof is very
necessary.
When people got loan from bank and pay interest on it, then there was also the date of
payment back the amount of credit to bank. This time the bank gives written notices
to them who got loan from bank and not pay back. In this time my responsibility is
that I can write notices to him and send these notices to their mailing addresses.
Different challaan forms are given to bank for payment of different types of amount at
the closing time of bank these challaan forms are given to me for recording of
transaction into document with amount and name of person who deposit it.
Internship will affect my career plan
Yes the experience which I am gaining from MCB will affect my job plan. because I
gain many skills and experience how to tackle many accounts at a time, also know
how to send money to another account of the accountholder. What are the charges are
deduct annually. How give loan to the customer and what type of investigation made
before giving the loan. Securities and guaranties are necessary from them I know what
type of guaranty is required for what amount and duration of loan granted.

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I also work in clearing section of bank in which the balances of all the accounts are
check daily if any discrepancy arises the balance can be check very soon and give
report to manager.
I work in remittance department in which local money is granted against foreign
currency when a client came to bank with foreign currency the bank will give local
currency after deducted commission.
In near future I got job in bank then there is no complexity for me to work at bank
because I well alert from almost all the operations in bank and I got command in all
operations of bank in very short time and become successful officer.
If I want to get job in any bank after completion of my education I hope I will never
be discarded because I have lots of experience for all departments in bank and I know
what problem can be resolve from where, what techniques can be apply to it for
solving it.
Internship activities are correlated with classroom knowledge
Yes classroom information is very cooperative for me during the whole period of
internship. In classroom when we got assignment from teacher we can be arrange this
assignment with the help of our group members this procedure is repeated in bank
when my supervisor assigned task to me I can complete this task with help of other
internees.
The statement of the bank is just like the subject that we study in BBA financial
accounting and financial statement. These courses giving me help to understand the
bank statements. Now I have a lot of knowledge about the financial statement. I think
I can face all type of problems about that area.
The time I was write notices to that person who obtained loan from bank but not
returned back I write these notices in English in this stage our course “Business
communication” is giving me a lot help because in this subject we wrote many kinds
of business letters to different person who not return money.
The case in which customer did not return the amount of loan in that situation the
course of business law helpful how to deal with that customers legally. Because in
this course we studied about the law of business. What kind of punishment gives to
the customer?
Conclusion

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The financial statement and also the report shows the performance of the MCB is
increasing day by day. The earning of MCB has increasing previous some years and
also this trend continuously exists in future. So we find that MCB has very successful
in the coming future period. In the future the shareholder gain more profit so the
shareholder invested more. Time to time I think if bank follow the following
instructions the bank would be in a situation of improvement, expansion and
development. I think the performance of the bank will be positive if the customer
supporting the bank. If the customers fully cooperate with the bank the results should
be double goods. Also that situation is exchully good, determined and motivated for
the bank. In that situation bank can compete all the competitors of within the country
also outside the country.

RECOMMENDATIONS
 MCB should give the more bounces to the employees for the motivation of the
employees. Give more benefits to decrease the issues between the upper and lower
officers. Due to this the working progress would be improve.
 Our system is that where the employees have a lot of conflict with other
employees so the officers should communicate to the top management. If that
communication made than the top management take some steps for the purpose of
removing these conflicts. Recruitments should be strictly on merit basis and
induction should be after proper and extensive training.
 The staff should change time to time because new staff is very responsible toward
their duties.
 Also increase the international branches to capture that market for earn of high
profit.
 Must follow the rules and regulation of the modern banking system. Made the
possible this rule implementation it would be positive response.
 The customer product and services should be upgrade.
 To meet the international demand bank should be follow the global baking
system.
 Bank should pay attention on the staff training. Also changed the staff with skilled
staff. The special amount spent for the training and recruitment of the employees.

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 Many of the employees remain in the same rank most of the time I thing
organization should be rotate their jobs for more gaining and learning. Also added
the promotions.
 Each year many of the members of the bank go to another branch and other are
come here for gaining the experience and skills in any place. The purpose of the
teaching employees is given the advance studies in their profession. Also gives the
time to attend the lectures and training session for the improvement of their skill
and knowledge.
 Every year the salaries are becoming low this is bad impact on employee
performance so we should remove this drawback through made some policies
related this problem.
 MCB bank has no proper timing of launch also delay their activities so bank
should made those policies that are removed that problems.

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